Internet Explorer 7. Internet Explorer 8/9

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1 Internet Explorer 7 1. Select "Internet Options" by clicking "Tools" on your browser's toolbar. 2. Under the "General" tab, in the "Browser History" area, click "Delete." 3. Click on the Delete Files button in the Temporary Internet area. a. A box will ask Are you sure you want to delete all temporary Internet Explorer files? click Yes. b. This step may take a few minutes if the cache has not been cleared for a while, you will receive a window to illustrate the files being deleted. 4. While still under the General tab, click the Settings button under Browsing history, under Check for newer versions of stored pages click the radio button for Every time I visit the webpage. Click OK. 5. Click the "Privacy" tab. 6. Next, click on the click "Advanced" button. 7. Be sure "Override automatic cookie handling" and "Always allow session cookies" are checked. 8. Set the radio button for First-party Cookies to accept and the radio button for Third-party Cookies to Accept or Block. Click "OK". 9. While still under the Privacy tab click on the Settings button in the Pop up Blocker area. If the Settings button is not available, ensure that Turn on Popup Blocker is selected. 10. In the Address of Web site to allow text box, enter and then click the Add button. Next click the Close button. 11. Next, click on the Content tab. In the Content Advisor area at the top, the first button should read Enable. If it does not, click the Disable button. However, to continue, you will need the password chosen at the time your computer was set up or the password for your system s network. 12. Click on the Advanced tab. Under Browsing click on the checkbox for Automatically check for Internet Explorer updates. 13. Click the checkbox for Enable visual styles on buttons and controls in web pages. 14. Under the Security section, click the checkbox for Empty Temporary Internet Files folder when browser is closed. 15. Click the OK button. Once the Internet Options window closes, you will now need to restart your computer. Internet Explorer 8/9 1. Select "Internet Options" by clicking "Tools" on your browser's toolbar. 2. Under the "General" tab, in the "Browser History" area, click "Delete." 3. Uncheck all boxes on the left hand of the window. Ensure that only Temporary Internet Files is the only check box selected. Then click on delete at the bottom. a. This step may take a few minutes if the cache has not been cleared for a while, you will receive a box showing the files being deleted. 4. Next, click on the settings button under the Browsing History Section. 5. Under the Temporary Internet Files section, ensure that Every time I visit the webpage, is selected. Then click on OK. 6. Click the "Privacy" tab. 7. Next, click on the click "Advanced" button. 8. Be sure "Override automatic cookie handling" and "Always allow session cookies" are checked. Also ensure the first and third party cookies are both accept. 9. Click "OK" 10. Next, click on the Content tab. In the Content Advisor area at the top, the first button should read Enable. If it does not, click the Disable button. However, to continue, you will need the password chosen at the time your computer was set up or the password for your system s network. 11. If you are using Windows 7 as your Operating System, click on the Advanced tab. In the box with the scroll bar, scroll all the way to the bottom of the window. Ensure that TLS 1.1 and TLS 1.2 are not checked. Click on OK at the bottom. 12. Click the OK button. Once the Internet Options window closes, you will now need to restart your Browser.

2 FIREFOX 3.5 and Above 1. Have subscriber click on Tools and go to Options (if the subscriber is on a Mac, they will need to select Firefox from the tool bar to locate the Options.) 2. Under the Content icon, you will check mark block pop ups, enable java and enable javascript. 3. Click the Exceptions button to the right of the Block Pop Ups option and enter the billpay site, and click the allow button.

3 4. While still under the content tab, at the bottom will a section called language, click on Choose and double check to ensure that English/United States is the first language listed. (To add the language, select the English/United States from the drop down menu and click on the Add button.) 5. Navigate to the Privacy Icon and verify that within the History, Use custom settings for history, is selected. Then, have subscriber check mark the Allow site to set cookies and Accept third-party cookies option. They may select the option to keep until they close Firefox or until they expire.

4 6. Click on the Advanced icon, then Network tab. To empty the cache, Click on the Clear Now button. 7. Still under the Advanced Icon, click on the Encryption tab. Ensure that SSL 3.0 and TLS 1.0 are both checked. 8. Click OK and refresh browser.

5 Safari 1. Click the Safari drop down menu from your tool bar, then on Preferences. 2. Click on the Security icon. 3. Under Web Content make sure: Enable Plug-ins is checked. Enable Java is checked. Enable JavaScript is checked. Block pop-up windows is NOT checked. 4. (If using 5.1, skip to step 5) Under Accept Cookies make sure always is selected. (Using the setting Only from sites I visit will block session cookies used during a bill pay session.) Once this step is completed, skip to step Select the Privacy Icon and select the Never radial within the Block Cookies setting. (Using the settings Always or From third parties and advertisers will block session cookies used during a bill pay session.)

6 6. Close out of the Security Settings by clicking on the red dot at the top left corner of the window.