I N R O A D S, I N C. T R A I N I N G A N D D E V E L O P M E N T

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1 I N R O A D S, I N C. T R A I N I N G A N D D E V E L O P M E N T Intern E- Learning Guide

2 Introduction Welcome to another valuable piece of your INROADS development experience, e-learning! If you are unfamiliar with the concept of e-learning, you are in for a rewarding training experience. On-line courses are an exceptionally accessible, flexible resource which will enhance the live training courses that you are required to complete as a part of your Internship. With e-learning, you reap the benefit of expanded training curriculum without the need for additional training days. This document is aimed at guiding you through the e-learning process. This guide will provide instruction on how to log into the Learning Management System (LMS), access and launch learning content, navigate through the content and contact user support. E- Learning Support For general assistance, When ing for support, YOU MUST provide: Your Name User ID Time the issue occurred Screen shots or a clear description of what you were doing in the system and any error messages received All issues should be resolved typically within 48 business hours. For any non-technical or training related questions (course requirements etc.), 2

3 Accessing the INROADS Learning Center The INROADS, Inc. Learning Center is a web-based application powered by our vendor, Cogentys Learning Management Systems. An Internet connection and Web browser are required to access the system. You can access the Learning Center 24 hours a day. E-learning requirements should be completed as much as possible outside of your Internship hours. If you plan to complete courses while on your Internship, please get prior approval from your Business Coordinator and/or Supervisor. Getting Started The easiest way to get started with the INROADS Learning Center is to the INROADS Learning page and read the introduction to the Cogentys LMS that covers how to navigate through a generic Learning Management System. The Intern User Guide can be found at Getting Started 1. Review this guide in its entirety. Save a copy for future use. 2. Visit: 3. Login to the INROADS Learning Center at: Your user name and password for the INROADS Learning Center will be ed to you. 3

4 Required E- Learning Courses 2015 The course catalog includes all of the course listings within the system. There is a link to the course catalog at Required E- Learning Courses Interns for this summer are required to select 3 e-learning courses from the Cogentys INROADS Learning Center Course catalog. Interns should consider their development needs that will support high performance on their Internship. Returning Interns may consider their 2014 end of summer performance evaluation when selecting courses. New Interns may evaluate their job description and CDCP (Career Development Competency Plan) with their INROADS Manager or Supervisor to consider potential course options. Interns will utilize the MY TRAINING function to select their three required courses. Interns will manually enroll in these courses. Instructions begin on page 9 of this guide. In addition to the three required courses, Interns are encouraged to complete additional courses that focus on areas of development or other areas that you think could strengthen your skills at work or at school. You can find a complete listing of available courses in the course catalog. Select a course of interest and use the search function in the INROADS Learning Center to locate the desired course in the course catalog. Follow the MY TRAINING function for these additional courses. (page 9) INROADS staff will monitor courses completed by Interns through transcripts and bi-weekly reports generated by the learning system. If required courses are not completed, you will not be eligible for INROADS awards recognition or scholarship opportunities. All required learning courses MUST be completed by Monday, August 31, Completion of your e-learning courses IS NOT OPTIONAL. You will have access to the system until Monday, August 31, GET IN THE DRIVER S SEAT AND TAKE CONTROL OF YOUR DEVELOPMENT! Make the most of this learning opportunity at your fingertips through the courses offered in the system. 4

5 MY TRAINING The My Training tab page shows you all of the learning events assigned as a part of your INROADS training requirements. Managing Your Required Learning To Access a Course from the Courses 1. Navigate to My Training. 2. Click the Courses tab. 3. If necessary, use the search criteria to locate the desired course. 4. Click the ENROLL button for the course you want to access. 5. Click the PLAY button below the list to launch the course. To Access a Course from the Catalogue 1. Navigate to My Training. 2. Under the Categories heading on the left sidebar, click Catalogue. 3. If necessary, use the search criteria to locate the desired course. 4. Click the ENROLL button for the course you want to access. Launching a Required Course You must be enrolled in a course before the system will allow you to launch it. 1. Access the My Training. 2. Click the Play button. This will open the course in a separate window. Viewing Learning History The Transcripts tab allows you to see all of the courses that you have completed or dropped. When you complete a course, it will be moved to the Transcripts tab to keep your view of remaining courses neat and tidy. For each course listed on the History tab, you can see its type, approval status, registration status, completion date, progress and grade if applicable. 5

6 I N R O A D S, I N C. T R A I N I N G A N D D E V E L O P M E N T INROADS Learning Center Basics (system requirements, troubleshooting) 6

7 INROADS LEARNING CENTER BASICS Workstation Requirements In order to use the system efficiently, certain programs, plug-ins and settings must be added to your workstation. General Connectivity High-Speed Internet Connection: will ensure the best Learner experience is working with the on-line courses. Dial-Up Connection: may take several minutes to load the course pages. AOL Web Browser Connection: make sure the Learner is using Internet Explorer to launch the courseware independent of AOL. Cookies and Scripting: should be enabled on the learner's workstation in order to allow bookmarking of courseware. Supported Browsers Internet Explorer 9 or higher for Windows Firefox 29 or higher for Windows, Mac or Linux Google Chrome Safari Technical Assistance for Learners Listed below are resources to help you ensure that your computer has the appropriate plug-ins, programs and settings necessary to use the system. Internet Options 1. From the Tools menu, select Internet Options then do the following: a. On the General Tab 1. Click Delete Cookies then click OK. 2. Click Delete Files then check the Delete all offline content box. b. On the Security Tab 1. Click the Default button then set the security level to Medium. c. On the Privacy Tab 1. Click the Default button, then set the privacy level to Medium. 2. Disable the Windows popup blocker at the bottom. d. On the Advanced tab 1. Scroll down the list until you come to the Java option(s). 2. Ensure that the Java (SUN) Enabled checkbox is checked. 3. If you do not have Java (SUN), contact your IT staff to request the installation of the latest Java version to your computer. 2. Restart your computer. 7

8 Popup Blockers 1. From the Tools menu, select Popup Blocker then do the following: a. Turn off Pop-up Blocker. 2. Right-click on the File menu. 3. Uncheck everything except Standard Buttons, Address Bar, Links, and Lock the Toolbars. Google and Yahoo toolbars may have pop-up blockers inside them. If you have an issue with popup blockers and have disabled them on your workstation, you may need to press and hold down the CTRL key on your keyboard while clicking on the course link in order to override the popup blockers. Adobe Flash and Shockwave Player Note! Flash 8 or higher is required to display all dashboard data on the My Organizer page. 1. From the Tools menu, select Internet Options then do the following: 2. Click Settings. 3. Click View Objects. 4. Shockwave Flash Object should be listed. If not, download Adobe Flash Player 9 and Shockwave Player. 5. Right-click Shockwave Flash Object. 6. Click Properties. 7. Click the Version tab. Version should read 9,0,28,0 or higher. 8. Restart your computer. Firewall If your computer has a firewall, it may block certain Internet pages which could cause issues for your learning experience. Common Firewall Programs: Norton Internet Security McAfee Privacy Service Temporarily disable the program. 8

9 Clearing Your Cache Clearing your cache is a way to rid your computer of temporary filed that it generates when you visit web pages. Sometimes a page will be cached and then your computer will try to display that page instead of the updated page from the actual website. Internet Explorer From the Tools menu, select Internet Options then do the following: 2. In the Temporary Internet files section a. Click Delete Cookies. b. Click OK. 3. In the Temporary Internet files section a. Click Delete Files. b. Place a checkmark to Delete all offline content. c. Click OK. 4. At the bottom of the Internet Options window, click OK. 5. Restart your browser. 6. Log into the site again. Cookies and Scripting Cookies are small files generated by your computer to keep track of small bits of data. The cookie is important for bookmarking within on-line courses. Sometimes it may become necessary to clear your cookies so that your computer can recognize the new cookies being set by the system. Internet Explorer From the Tools menu, select Internet Options then do the following: 2. On the Privacy tab a. Move the slider to Medium. b. If no slider exists, click the Default button. 3. On the Security tab a. Click the Custom Level button. b. In the Reset to drop-down, select Medium. c. Click the Reset button. d. To confirm the change, click Yes. 4. Click the OK button. 9

10 Firefox 1. From the Tools menu, select Options then do the following: 2. Click the Privacy tab. 3. To clear cache and cookies, click the Clear Now button. 4. Ensure that Browsing History, Cache and Cookies are all checked. 5. Click the Clear Private Data Now button. 6. Click the OK button. Java Java allows you to run certain on-line courses and other application elements on your own computer. It is necessary for certain LMS features to function properly. Internet Explorer 1. From the Tools menu, select Internet Options then do the following: 2. Click the Advanced tab. 3. Locate the Browsing heading. 4. Check both Disable Script Debugging options. 5. If you locate Microsoft VM. Check the last box under Microsoft VM. 6. If Java (Sun) is listed above Microsoft VM, uncheck the boxes below Microsoft VM and check the box under Java 2 V1.4x. 7. If you have Java (Sun) and cannot locate Microsoft VM, check the box for Java 2 V1.4x. 8. Click the OK button. Note! The courses will not work if both Java (Sun) and Microsoft VM are enabled. Firefox 1. From the Tools menu, select Options then do the following: 2. Click the Content tab. 3. Make sure that Block Pop-Up Windows is unchecked. 4. Make sure that Enable JavaScript is checked. 5. Make sure that Enable Java is checked. 6. Click the OK button. Contacting Support The Contact Us page provides you with information on how to contact support for the INROADS Learning Center. For general assistance, 10

11 Notes: 11

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