PHS-Connect Users Group Forum. November 7, 2013
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1 PHS-Connect Users Group Forum November 7, 2013
2 Agenda Introductions and Opening Remarks PHS-Connect Update Direction of PHS-Connect What can PHS-Connect Do for Me and My EMR Secure Messaging for MU2 and Care Coordination Patient Engagement-What s new We highly encourage your participation and value your feedback!! 2
3 PHS Connect Interesting Facts: 309 participating groups including physician practices, nursing homes and hospital departments Over 1300 participating providers Over 2000 patient portal participants 2013 Statistics Over 2.9 million registration messages sent to the HIE Over 3.6 million result messages received and processed
4 Tim Denis, Siemens MobileMD DIRECTION OF PHS-CONNECT 4
5 What are we up to right now? Recently upgraded to Version 4.2 Continuity of Care Documents are flowing everyday EMR Connections and Interfaces continue to grow 5
6 Version 4.2 Release Highlights Usability Enhancements Clinical portal usability enhancements Expanded clinical data capture/storage for Visit Face Sheets and Reports Snippets quick text/templating capability for messaging and charting New navigation with quick patient search Direct messaging Direct XDR routing between EMRs and Clinical/Patient Portal Healthcare Provider Directory (HPD+) lookup service
7 Version 4.2 Release Highlights Care Coordination Improvements Orders Module Expanded number and configurable sort order of physician favorite tests Order history and previous versioning Configurable module description to support requests and requisition scenarios Inbox enhancements New messaging and orders inbox filters Bulk-processing capabilities Physician bulk e-signature Standing-orders automation tools
8 MobileMD Version 4.3 Release Coming Soon MU Stage 2 Support Transitions of care support to clinical information system via Direct Messaging Direct Message Routing via HISP Direct SMTP message routing within community and between HISPs Registration Authority (RA) / Certificate Authority (CA) services Direct trust accreditation Patient Portal - View, download, and transmit clinical/referral summary (EH/EP cert) Direct SMTP (via MobileMD HISP) Privacy and security enhancements Web Content Accessibility Guidelines Automated measures reporting
9 2014 Themes Clinical Integration and Patient Engagement C-CDA parsing and aggregation Display lists of Problems, Meds, Allergies to patients and providers Generate aggregated C-CDA Consent management enhancements Patient-level and consent-to-view model support Default opt-in/out HIE values Enhancements to MobileMD MPI Implement probabilistic matching Utilize broader set of patient identifiers (phone number, driver s license, etc.) UI to identify and link / un-link duplicates Information contained on this slide is preliminary and describes product features that are currently under development. Siemens makes no assurances that the capability described herein will be provided in the product.
10 2014 Themes Clinical Integration and Care Coordination Modernize Clinical Portal Clinician-focused enhancements for streamlined access and viewing Add secure messaging to consolidated mobile application Configurable inbox columns On-line help Soarian Scheduling integration ICD-10 support within Clinical Portal and HIE Improve and consolidate mobile applications to support all major mobile operating systems Information contained on this slide is preliminary and describes product features that are currently under development. Siemens makes no assurances that the capability described herein will be provided in the product.
11 Tim Denis, Siemens MobileMD WHAT CAN PHS-CONNECT DO FOR ME AND MY EMR? 11
12 PHS-Connect and My EMR Care Coordination - Results Delivery Orders to PHS Lab CCD / C-CDA document sharing and retrieval Meaningful Use - Transitions of Care (via Direct Messaging) Allows for seamless communications from directly within practice EMR system to another physician EMR, to a Clinical Portal physician with an attached C-CDA Secure Messaging from Provider to Patients (via Direct Messaging) Patient Portal View, Download and Transmit Physician must contribute C-CDA to PHS-Connect and provision patient users with access to the MyPinnacleHealth patient portal If Patient is provisioned for MyPinnacleHealth and views any CCD/C-CDA from any clinical source during the reporting period, the provider receives credit 12
13 Barb Regan Siemens MobileMD Care Coordination- Using Secure Messaging in PHS-Connect
14 Care Coordination using Secure Messaging Agenda Value of Secure Messaging in Care Coordination Importance of Secure Messaging Think Outside the Box!! PHS Success with Secure Messaging Care Coordination PHS Secure Message Types Time Savers/Snippets Page 14
15 PHS-Connect- Secure Messaging Plays Valuable Role in Care Coordination For true accountable care, exchange of data is essential Helps reduce redundant testing Promotes patient safety Enhances longitudinal patient record Facilitates coordination of care Streamlines transition of care
16 Why Use Secure Messaging for Care Coordination Streamline the coordination of care process Create customized forms to capture or relay relevant patient information (Examples: Referrals, scheduling forms, and transmission of documents) Attach results from HIE to supplement referral form Push of data vs. pull of data needed to treat patient Informs sender message was Read Support Close the Loop - Secure Messaging- Reply with scheduled appt information, consult notes, and tests results attached to message.
17 Be Creative Using Secure Messaging Think outside the box! How can we improve a paper process? How can we improve patient experience? Remember-not just provider to provider (provider to patient) With 2014 EMR Certification- EMR to EMR Can be used for all aspects of Care Coordination: Provider - Hospital (departments, clinics, units) Provider - Community Agencies (SNF, Home Health, Physical Therapy, Rehab) Hospital - Community, State Agencies (SNF, Home Health, Grant participation) Hospital - Provider Reduce re-admissions, stream-line transitions of care (coordinate discharged patient follow-up with PCP (Outcomes Mgmt, new patient referrals). Provider/ Hospital - Patient 17
18 Success Stories Using Secure Messaging Secure Message PCP Scheduling Request Use in Community Used to schedule post discharge appointments with PCP. Outcomes Management sends request to PCP office. Appointment immediately made by Primary Care staff and returned to Outcomes Mgmt. Patient informed of appointment PRIOR to discharge. Pediatric Discharge Document Delivery Harrisburg Hospital Pediatric Unit sends Pediatric Discharge Summary to practices using Secure Messaging upon discharge. Documentation available to provider for follow up office visit.
19 Success Stories Using Secure Messaging Secure Message PH- Endocrinology PH- Weight Loss PH CVI PH Women's Cancer Ctr Use in Community Coordinates scheduling of patients referred to their practice Includes important information/results needed to access patient Reduces faxing errors Information regarding appointment available for viewing by referring provider Quick and easy Coming Soon. OB/GYN Ultrasound Scheduling form PH Infectious Disease PH Rheumatology PH Dermatology Skilled Nursing Facility Patient Placement
20 Success Stories Using Secure Messaging Secure Message PH-SNF Placement PH-OB/Gyn Ultrasound Scheduling Form Use in Community Coming soon Outcomes Management sends secure message request to community skilled nursing facilitates. Sent through distribution list Include information needed to determine bed availability Improve response time to requests Coming soon Request sent to centralized scheduling NOTE: PHS-Connect offers the most Secure Message types to their providers and HIE community than any other MobileMD customer. That is success in itself!
21 What Types of Secure Messages are Available in PHS-Connect Secure Message Types available in PHS-Connect today: Correspondence Maternal Fetal Medicine PH - CV Institute PH - Endocrinology PH - Physician Practice Scheduling Request PH - Transplant Scheduling Request PH - Wt Loss Center PH - Women s Cancer Center Susquehanna Valley Surgery Center
22 Shortcuts To Use When Creating Secure Message Favorites Users can create their own favorite list by clicking on the heart icon next to the recipients name Snippets- A way to insert a macro or pre-defined template. Once created a user would enter the template abbreviation to populate the text box content of the Secure Message. User can create templates for different types of referrals. Demo of Snippets
23 Tim Denis, Siemens MobileMD PATIENT ENGAGEMENT WHAT S NEW? 23
24 Patient Access Portal ~ 1,700 patients currently provisioned for access to their own clinical records Connected MyPinnacleHealth users with access to their clinical records 24
25 Version 4.2 Release Highlights Patient Portal Enhancements Direct messaging enabled for Meaningful Use Stage 2 Self-scheduling of appointments via Soarian Scheduling web services Export clinical appointments to personal calendar Single sign-on for seamless integration from hospital s website and patient portal Improved provisioning and more finite control of document release
26 MobileMD Patient Portal Home Page with Make an Appointment link
27 Make an Appointment
28 Appointment Preferences Choose Day, Time or Provider Gender
29 Schedule Appointment Select Available Time Slot for Provider
30 View Appointment Details for Requested or Scheduled Appointment
31 View Current and Past Appointments
32 Export Appointments to Personal Calendar ical file format (.ics) supports all standard calendar programs
33 Link to Map / Directions from View Appointments
34 MobileMD Version 4.3 Release Coming Soon MU Stage 2 Support Patient Portal - View, download, and transmit clinical/referral summary (EH/EP cert) Transmit via Direct SMTP (MobileMD HISP) Patient Accessible Log Privacy and security enhancements Web Content Accessibility Guidelines support for handicapped/visually impaired users Automated measures reporting
35 2014 Themes Evolved Patient Engagement Streamlined Patient Portal Selfregistration Mobile version of Patient Portal with secure messaging Enhanced notifications and alerts Consumer device integration (e.g. Fitbit) Consent and proxy control by patient Patient-sourced data (health selfassessment forms, etc. ) Content management features Third-party sign-in support Expose APIs to third-party developers Information contained on this slide is preliminary and describes product features that are currently under development. Siemens makes no assurances that the capability described herein will be provided in the product.
36 Thank you for coming! Q&A 36
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