7 Must-Have Features of an Effective EHR Solution

Transcription

1 Patient Engagement Series 7 Must-Have Features of an Effective EHR Solution Prepared for XXX Rosemarie Nelson Principal Consultant MGMA Healthcare Consulting Group Grant Ho Senior Director, Product Marketing CareCloud

2 How to Participate Arrow = Open/close your panel Questions = Submit text questions We will send a follow-up with the slides and recording from today s presentation.

3 Presenters Rosemarie Nelson Principal Consultant, MGMA Grant Ho Senior Director of Product Marketing, CareCloud

4 Today s Agenda Reviewed agenda I m struggling to see how this About CareCloud matches rest of deck. To Identify the key features needed to deliver practice make efficiency it easy, suggest we simply have 4 big sections: Optimize these features to improve patient, provider and staff satisfaction Incorporate new processes into your operations to streamline clinical workflow 1) About CareCloud 2) 7 Must-Have Features Identify how integrated tech solutions can automate operations and reduce costs for an Effective EHR Test your current solution against our checklist of 3) specific XXX features based that on content deliver success in a medical practice on slides 16-25, I feel Q&A like there s another key message here, but not sure what that is. Rosemarie can you guide us here? 4) Wrap-up

5 About CareCloud Leading web-based healthcare IT company Suite of cloud-based solutions PM, RCM, EHR True cloud / latest technology Anytime, anywhere access Focus on design, usability Growing fast 4.5 million patients 45 states, 50+ specialties $2B A/R under management

6 How do you describe an effective EHR solution? More efficient operations Physician-nurse teamwork streamlined Improved patient flow and information flow Improved internal and external communications Reduced patient wait times Better patient service responsiveness and access Improved patient care tracking and reporting

7 7 Must-Have Features Checklist Meaningful Use-certified Track patient flow in real time At-a-glance patient summary Diagnosis-specific order sets Ancillary test interfaces One place for all daily tasks Integrated practice management and patient portal solution

8 Meaningful Use-certified ehrcert/ehrproductsearch MU Stage 2 presents opportunity to optimize and gain efficiencies Avoid the penalty

9 Track patient flow in real time Resources are limited Rooms Provider time Clinical support staff Customer service increasingly important Consumerism and patient loyalty shift Institute for Healthcare Improvement ( Total patient visit (in-out) time 1.5 X provider-patient face time

10 At-a-glance patient summary What can I glean from a glance opening the paper chart? Key components for patient care Medication list Allergy list Problem list Most recent test results Last visit note

11 Diagnosis-specific order sets Streamline the routine Easy modification for the one-off

12 Ancillary test interfaces More Meaningful Use benefits Tracking and monitoring orders Routing and follow-up tasking of results Outside normal range alert Automated patient notification Recall parameters based on last DOS

13 One place for all daily tasks Operations-centered in box/basket Eliminating risk means not having to remember to check multiple screens At-a-glance interactions with patients and related information Direct/delegate/route to clinical team from one place

14 Integrated practice management and patient portal solution Easy reporting across clinical and financial practice benchmarks Inherent functionality to automate charge capture and billing Interface-free information exchange with patients Let your patients make data entry easy Collated scheduling and service information to more effectively manage patient care with recall and reminders Routine health maintenance and screening Disease-specific follow up

15 Practice efficiency Connectivity Patient portal Labs and imaging centers Billing and accounts receivable Scheduling and recall Monitor patient flow Patients roomed effectively Provider time optimized

16 EHR tool must deliver efficient customer service Information when staff needs it improves patient service Stop taking messages Process the incoming patient call when it comes After hours care supported with real-time access to patient information And real-time call documentation!

17 Transition processes and optimize operations Instead of: Print schedule and note arrival Print encounter slips and manually check off CPTs Rely on patients to call in for annual visits or follow up appointment Transition to: Track arrival online and everyone knows Document encounter and automate charge capture Query your data by DOS and/or diagnosis to recall patients

18 Optimize to everyone s satisfaction Improve patient satisfaction Room within minutes of scheduled time slot Deliver test results promptly via the portal Improve staff satisfaction Quick view of patient flow Track outstanding test results Improve provider satisfaction Quick view of patient care summary Single point for all tasks

19 Optimize communications One click to see all daily tasks at a glance No more missed messages Real-time access to patient information anywhere, anytime, from any device Cloud and mobile technology Deliver results to the portal within 24 hours of receiving Eliminate patient calls asking when? Provide patients online appointment scheduling and reduce incoming calls

20 7 key features optimization results in efficient clinical operations Eliminate paper tickler files for tracking biopsy reports, lab results, imaging reports, consult letters, etc. Manage preventive care reminders automatically Route messages and track for responses Monitor patient flow and optimize resources Rooms, providers, clinical support staff

21 7 key features streamline clinical workflow with new processes Automate patient result notification using the patient portal Get staff off the telephone Implement diagnosis-specific order sets Simplify patient education and discharge Desktop central inbox No more missed phone messages One-stop test review and follow up

22 Use our checklist to assess your EHR utilization Patient communications Integrated portal services Information flow during the patient encounter Physician-nurse communications and encounter documentation Charge capture at time of service Information flow after patient encounter Interfaced results tied to interfaced orders delivered to patient portal

23 Single Specialty, Primary Care Hospital/IDS Owned 2012 Report, 2011 Data, Median Per FTE Physician KPI Paper records/charts EHR Total supp staff FTE Physician Work RVUs 6,650 6,070 Patients 2,207 1,891 Total procedures 8,285 10,826 Total operating cost $383,528 $428,502 Total med rev after op cost Months gross FFS charges in A/R $255,943 $257,

24 Use our checklist to increase EHR utilization Shifting Resources Optimization can be compromised because employees remain in traditional roles Employee tasks should be assigned to optimize the goals for the practice Enhance the ability to move towards a paperless system Evaluate care management opportunities Build care templates to be used by the nurses and providers 24

25 Checklist bottom line: Integrate, automate, and reduce costs Interface orders and results Automatically track outstanding results and reduce staff time Automatically link results to patient portal and reduce costs of patient notification processes Integrated billing Document care and submit charges Reduce lag time Reduce days in AR

26 CareCloud Charts Overview Need cleanup on this slide In an era of reform, helping doctors achieve better productivity, profitability, and outcomes with the leading cloud-based EHR. Smarter & faster More intuitive More adaptable for reform

27 Thank you! Questions? Check out the rest of the webinar series at: Visit CareCloud.com, or call to learn more about CareCloud s easy to use integrated EHR, practice management and revenue cycle management solutions.