National Career Service Portal

Transcription

1 National Career Service Portal User Manual - CALL CENTER Released on 22/August/2016

2 Contents 1. Overview Getting Started Access the application Search Candidate Search Candidate View Profile Update Profile Search Counsellor Counsellor s profile & schedule access Search Event Resend OTP Manage User Register User Job Seeker Registration Employer Registration Local Service Provider Registration Search Jobs My Discussions Cases Announcement Verify PAN Reports Documents P a g e User Manual - CALL CENTER

3 1. Overview A Call Center is a centralized office used for receiving the user requests through telephone. A Call Center needs to register in the NCS Portal. The registered call center profile will be reviewed and approved by DGE&T Admin until which, the registered Call center will not be able to log-in to NCS Portal. DGE&T Admin will create a Call Center Executive s account for accessing NCS Portal. Call Center executive will register and update jobseeker, employer and local services profile. Call center executive can reset password of any registered user and activate/deactivate user s profile. The Call Center module covers the following functionality: Accessing the application Search Candidate View/Update Profile Search Counsellor Resend OTP Register Jobseeker, Employer, Local Services Search Jobs User Management My Discussions Announcement Reports Documents 2. Getting Started 2.1 Access the application To access the National Career Service portal (NCS Portal), type The Home page displays. 3 P a g e User Manual - CALL CENTER

4 1. Click on NCS Users Login Here hyperlink. The login screen displays. 2. Enter login ID along with domain name e.g. dget\callcenterexecutive1 3. Enter password 4. Click on OK button. This displays the Call Center home screen. 4 P a g e User Manual - CALL CENTER

5 3. Search Candidate This link allows call center executive to search candidate based on unique ID or other details like, mobile number, NCS ID, ID, counsellor, event and resend OTP. Call center user can search a candidate within any type of organization. This will facilitate the call-center users to search users of Organization type providing the search criteria. 3.1 Search Candidate 1. Click on Search Candidate link display the search candidate screen 2. Select Search by Unique ID. 3. Select Job Seeker/Employer (Non Organization User/Organization User). 4. Select Unique ID Type. 5. Enter the Registered Unique ID or other details like mobile number, NCS ID, ID which user entered at the time of registration. 6. Click on Search button. 7. Click on NCS ID hyperlink to view candidate detail. 5 P a g e User Manual - CALL CENTER

6 3.2 View Profile 1. Click on Action button 2. Click on View profile option display the Profile screen in view mode. 6 P a g e User Manual - CALL CENTER

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8 3.3 Update Profile 1. Click on Action button 2. Click on Update profile option display candidate Profile in Edit mode. 8 P a g e User Manual - CALL CENTER

9 3. Edit the requested field values 4. Click on save button. 9 P a g e User Manual - CALL CENTER

10 3.4 Search Counsellor Call center executive can book an appointment for candidate with a Counsellor using this link. 1. Click on Action button from search results 2. Click Search Counsellor Option. The Search Counsellor Calendar screen displays. 3. Enter the Counsellor Services and then click on Go button. 10 P a g e User Manual - CALL CENTER

11 Click on Green icon to book a counselling appointment. Click on Counsellor Name hyperlink to view counsellor details. 11 P a g e User Manual - CALL CENTER

12 3.5 Counsellor s profile & schedule access Call center users can view complete profile as well as Schedules of requested Independent counsellor. View Profile is provided under Action menu. By clicking on view profile link, counsellor s full profile and schedules will open in different tabs in a page. Two tabs are provided on view profile page 12 P a g e User Manual - CALL CENTER

13 Candidate Profile: Independent counsellor profile will be displayed with Download Profile button to download the same. 13 P a g e User Manual - CALL CENTER

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15 Schedules: Schedule tab page shows the complete schedules of counsellor. 3.6 Search Event This link allows call center to view upcoming events and register any candidate for an event. 1. Click on Action button from search results 2. Click on Search, display search events screen. 3. Click on View link to view the events details. 15 P a g e User Manual - CALL CENTER

16 4. Click on Participate button, if you wish to register in an event. 3.7 Resend OTP This link allows call center executive to resend OTP for candidates for their profile verification. 1. Click on Action button from search results. 2. Select Resend OTP option. The OTP will receive on registered mobile number. 3.8 Manage User This link allows call center user to perform Manage User operations (for Organization Users) directly, without navigating anywhere else in the application. 16 P a g e User Manual - CALL CENTER

17 1. Click on Action button from search results. 2. Select Manage User option. The Manage User screen display. 3. Click on Reset Password button, if you wish to reset the password. 4. New Password has been generated and received on register ID and Mobile Number. 5. Click on Deactivate button, if you wish to deactivate the user. 6. User has been deactivated successfully. And Deactivate button will change into Activate. 17 P a g e User Manual - CALL CENTER

18 7. Click on Activate button to reactivate the deactivated user. 8. User has been activated successfully. And Activate button will change into Deactivate. 4. Register User 4.1 Job Seeker Registration This link allow call center executive to register candidates through call center in NCS portal. 1. Call Center executive will receive a call from Job Seeker. 2. Click on Register User link from the left panel. The registration screen displays. 18 P a g e User Manual - CALL CENTER

19 3. Select Jobseeker from the drop down box. The jobseeker registration screen displays. 19 P a g e User Manual - CALL CENTER

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21 4. If user is already registered with any Employment Exchange or Skill Provider Institute then select the appropriate radio button otherwise select None option. Employment Exchange option: It will allow jobseeker to retrieve/restore profile of the users who are already registered with employment exchange. To retrieve/restore profile, jobseeker must remember the employment exchange registration number. Skill Providing Institute option: It will allow jobseeker to retrieve/recover their profile of the users who are already with registered Skill Providing Institute. To retrieve/restore profile, jobseeker must remember the skill provider institute registration number. 5. Enter the following details: First name Middle name Last name 6. Click on Gender radio button. 7. Enter the following details: Date of birth Guardian/Father s name Id Mobile number 8. Enter a password with the following criteria- It should be minimum 8 character containing at least one alphabet, one number, one special character (@$%) for e.g. pass@word1 9. Retype the same password for confirmation 10. Select unique Identification type (Aadhaar card, Pan Card, Voter s Identity Card, Passport, Driving License, NREGA Job Card) from the drop down box. Note: Aadhaar card number will be verified through Unique Identification Authority of India (UIDAI) service. 11. Select unique Identification type from the drop down box. 12. Enter unique Identification number 13. Select the username option which you wish to use for login 14. Enter security code as shown in image. 15. Click I Agree to Terms and Condition check box. To read NCS Portal terms and condition document, click Click Here link. 16. After successful registration the register verification screen displays and OTP will be send to Jobseeker mobile number. 21 P a g e User Manual - CALL CENTER

22 17. Enter the OTP verification code which you receive on registered mobile number. Note: Click on Resend link, if you don t receive the OTP. 18. Click on Submit button. Your registration has been completed successfully 4.2 Employer Registration This link allow call center executive to register an employer through call center in NCSP portal. 1. Call Center executive will receive a call from employer. 2. Click on Register User link from the left panel. The registration screen displays. 3. Click on Sign Up link from login page. The registration screen displays. 22 P a g e User Manual - CALL CENTER

23 4. Select the Employer option from the register as drop down box. This displays the employer user registration screen. 23 P a g e User Manual - CALL CENTER

24 5. If user is already registered with any Labour Identification agency then select the Labor Identification Number option from the employer registered with drop down box and then click on Fetch LIN Details button. 6. Enter organisation name 7. Enter Former registered name 24 P a g e User Manual - CALL CENTER

25 8. Enter organisation s sector 9. Enter organisation s Industry 10. Enter organisation s description 11. Enter registered address 12. Select state from the drop down box 13. Select district from the drop down box 14. Select Taluka/Tehsil from the drop down box 15. Enter city/village 16. Enter pincode 17. Enter Landline number with area code 18. Enter mobile number 19. Enter the company s id 20. Enter the company s official website 21. Enter Permanent account number(pan) 22. Enter Tax Deduction Account Number(TAN) 23. Enter Aadhaar number 24. Enter contact s person name 25. Enter Guardian/Father s name 26. Select date of birth from the calendar 27. Click on gender radio button. 28. Enter landline number 29. Enter mobile number 30. Enter contact s person id 31. Enter designation 32. Enter User ID and the click on Check User ID button for availability 33. Enter a password with the following criteria- It should be minimum 8 character containing at least one alphabet, one number, one special character (@$%) for e.g. pass@word1 34. Retype the same password for confirmation 35. Enter security code as shown in image 36. Click I Agree to Terms and Condition check box. To read NCS Portal terms and condition document, click Click Here link 37. Click on Submit button. After successful registration the register verification screen displays and OTP will be send to provided mobile number 25 P a g e User Manual - CALL CENTER

26 38. Enter the OTP verification code which you receive on registered mobile number Note: Click on Resend link, if you don t receive the OTP. 39. Click on Submit button. Your account has been created successfully. Note: Employer can login and view/update their profile but cannot use the other functionality until his/her Aadhaar Number will verify. 4.3 Local Service Provider Registration 1. Click on Register User link from left panel. The registration screen displays. 26 P a g e User Manual - CALL CENTER

27 2. Select the Local Service from the drop down box. The displays the local services registration screen. 27 P a g e User Manual - CALL CENTER

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29 3. If user is already registered with any Employment Exchange or Skill Provider Institute then select the appropriate radio button otherwise do not select this option. Employment Exchange option: It will allow career center to retrieve/restore of the profiles who are already registered with employment exchange. To retrieve/restore profile, career center must remember the employment exchange registration number. Skill Providing Institute option: It will allow career center to retrieve/recover of the profile who are already with registered Skill Providing Institute. To retrieve/restore profile, career center must remember the skill provider institute registration number. 4. Enter the following details: First name Middle name Last name Gender DOB Guardian/Father s Name Id Mobile number 5. Enter a password with the following criteria- It should be minimum 8 character containing at least one alphabet, one number, one special character (@$%) for e.g. pass@word1 6. Retype the same password for confirmation 7. Select Unique Identification type from the drop down box Note: Aadhaar card number will be verified through NCS verification agency. Please enter valid Aadhaar Card number. 8. Enter Unique Identification number based on the Unique Identification type 9. Select the option which you wish to use for login to the NCS portal 10. Select the local service provider type from the drop down box 11. Enter the local service provider area of operation by providing the pin code and landmark details. 12. Click the portal operating days check box based on the availability of local service provider 13. Select the portal operation time from the drop down box. 14. Enter security code as shown in image. 15. Click I Agree to Terms and Condition check box. To read NCS Portal terms and condition document, click Click Here link. 16. Click on Submit button. After successful registration the register verification screen displays and OTP will be send to provided mobile number. 29 P a g e User Manual - CALL CENTER

30 17. Enter the OTP verification code which you receive on registered mobile number. 18. Click on Submit button. Your account has been created successfully. Click on Resend link, if you don t receive the OTP. 5. Search Jobs This link allow call center executive to search and view job count. 1. Click on Search Jobs link. The search jobs screen displays 30 P a g e User Manual - CALL CENTER

31 2. Enter the desired details and then click on Search button to view the job. The job count will show. 6. My Discussions This link allows call center to post any query. 1. Click on My Discussions from left panel. This displays the discussions screen. 31 P a g e User Manual - CALL CENTER

32 1. Click on +new discussion to add a discussion. 2. Enter Subject 3. Enter message 4. Select question check box, if it s a question 5. Select category from the drop down box 6. Click Save button to post a query. 7. Cases This link allow Call center users to view registered cases status. 32 P a g e User Manual - CALL CENTER

33 8. Announcement This link allows call center to view uploaded documents. 1. Click on Announcements from left panel. This displays the documents screen. 9. Verify PAN Verify PAN Link allows Call Center Users to compare the candidate s PAN details available on Portal, with Income Tax Department (PAN Database). 33 P a g e User Manual - CALL CENTER

34 This link allow call-center users to verify users (Individual / Organization) PAN details by using User Name and NCSID. 1. If PAN Details of Individuals or Organization is not available in Portal then PAN has not been submitted as unique identity. will be displayed 34 P a g e User Manual - CALL CENTER

35 2. If PAN Details of Individuals or Organization in Portal is not matching with Income Tax PAN Details then PAN does not exist message will be displayed. 3. If PAN Details of Individuals or Organization in Portal is partially or fully matching with Income Tax PAN details then appropriate message depend on the matching criteria will be displayed as below If Detail provided in profile is not matching with PAN India Service Details If Detail provided in profile is matching with PAN India Service Details. 35 P a g e User Manual - CALL CENTER

36 10. Reports This link allows Call Center to search and view published reports based on category, name, year and state. 1. Click on Reports & Documents from the top menu bar. This displays the Reports screen. 2. Select the following details: Report category Report Name Year State 3. This displays the report link to view the report 36 P a g e User Manual - CALL CENTER

37 11. Documents This link allows call center to view documents related to NCS portal. 1. Click on Documents from the top menu bar. This displays the documents screen. 2. Click on desired link to view the documents. 37 P a g e User Manual - CALL CENTER