Grandstream Networks, Inc. GVC3200 Video Conferencing System for Android TM Microsoft Lync 2013/Skype for Business Application Note

Transcription

1 Grandstream Networks, Inc. GVC3200 Video Conferencing System for Android TM Microsoft Lync 2013/Skype for Business Application Note

2 GVC3200 Microsoft Lync 2013/Skype for Business Application Note Index DOWNLOAD AND INSTALL LYNC 2013/SKYPE FOR BUSINESS... 4 USE LYNC 2013/SKYPE FOR BUSINESS ON GVC SIGN IN... 7 INSTALL SECURITY CERTIFICATE... 8 SIGN OUT MAIN INTERFACE MAKE A CALL ANSWER A CALL OPTIONS DURING CALL CALL FORWARDING SYNC CONTACTS TO GVC BRIDGING SIP CALL AND LYNC CALL GVC3200 Lync 2013/Skype for Business Application Note Page 1 of 23

3 Table of Figures GVC3200 Microsoft Lync 2013/Skype for Business Application Note Figure 1: GVC3200 Main Screen... 4 Figure 2: GVC3200 Applications... 4 Figure 3: GVC3200 Applications->Download Google Play... 5 Figure 4: Sign In Google Account in Google Play... 5 Figure 5: Download Lync 2013 from Google Play... 6 Figure 6: Before You Start... 7 Figure 7: Sign In Lync Figure 8: Install Certificate on GVC Figure 9: Certificate lync Installed on GVC Figure 10: Sign Out Option Figure 11: Sign Out Option Figure 12: Main Interface Figure 13: Search Contacts Figure 14: Initiate Call to the Contact Figure 15: Video Calling Figure 16: Incoming Video Call Figure 17: Incoming Voice Call Figure 18: During Call Figure 19: More Options during Call Figure 20: Call Forwarding Options Figure 21: Call Forwarding Options Figure 22: Lync 2013 Contacts Figure 23: Call Lync Contacts from GVC3200 Local Contacts Figure 24: Select Lync in Call Interface Figure 25: Mix SIP Call and Lync GVC3200 Lync 2013/Skype for Business Application Note Page 2 of 23

4 Table of Tables GVC3200 Microsoft Lync 2013/Skype for Business Application Note Table 1: Options during Call GVC3200 Lync 2013/Skype for Business Application Note Page 3 of 23

5 DOWNLOAD AND INSTALL LYNC 2013/SKYPE FOR BUSINESS The latest Skype for Business application (formerly Microsoft Lync 2013) can be downloaded from Google Play Store. Here are the application downloading steps on GVC3200: 1. On the GVC3200 main screen, select Applications. Figure 1: GVC3200 Main Screen 2. Select GS Market. Figure 2: GVC3200 Applications GVC3200 Lync 2013/Skype for Business Application Note Page 4 of 23

6 3. Select Google Play to download, and it will be installed on the GVC3200. Figure 3: GVC3200 Applications->Download Google Play 4. Open Google Play and sign in with your Google account. Figure 4: Sign In Google Account in Google Play 5. In Google Play, download Lync 2013 and install it. GVC3200 Lync 2013/Skype for Business Application Note Page 5 of 23

7 Figure 5: Download Lync 2013 from Google Play Note: When there is an updated version of Lync 2013 in Google Play, users could go to GVC3200 main menu->applications to open Google Play->Lync 2013, and then select Update to update the app on the GVC3200. GVC3200 Lync 2013/Skype for Business Application Note Page 6 of 23

8 USE LYNC 2013/SKYPE FOR BUSINESS ON GVC3200 On GVC3200, Skype for Business (Microsoft Lync 2013) works similarly as on other Android TM platform devices. This section describes the main functions such as making calls, call controls during calls, sync contacts, and other behaviors when using Skype for Business app/lync 2013 app on GVC3200. SIGN IN Open Lync 2013 app from GVC3200 main screen->applications. The user must have a Lync account to use the app. Please check with your system administrator for sign-in address, password as well as certificate if needed. Figure 6: Before You Start Use GVC3200 remote control keypad and trackpad to navigate in login interface. Enter the Sign-in address and password, and then click on Sign In. GVC3200 Lync 2013/Skype for Business Application Note Page 7 of 23

9 Figure 7: Sign In Lync 2013 INSTALL SECURITY CERTIFICATE If the Lync server requires the Lync client to provide certificate for signing in, the user will need to obtain the security certificate from the system administrator, and then manually install it on GVC3200 before the user signs in Lync on GVC3200 successfully. If the user fails to sign in Lync 2013 on GVC3200 due to lack of certificate, follow the steps below to install security certificate on GVC Obtain the certificate file from system administrator. Place it in a SD card or USB flash drive. 2. Plug the SD card or USB flash drive into GVC On GVC3200 main screen->application->filemanager, open the external storage, copy and paste the file into Internal Storage. 4. Click on the certificate file. The following prompt will pop up: GVC3200 Lync 2013/Skype for Business Application Note Page 8 of 23

10 Figure 8: Install Certificate on GVC Enter a name to identify the certificate and select VPN and app. 6. Click on OK and the certificate will be installed on the GVC3200. Figure 9: Certificate lync Installed on GVC3200 GVC3200 Lync 2013/Skype for Business Application Note Page 9 of 23

11 7. Open Lycn 2013 app on GVC3200 and sign in again. SIGN OUT To sign out from Lync 2013, click on the menu icon on the upper right and select Sign Out. Figure 10: Sign Out Option 1 Sign out option is also available in account presence status. Use the GVC3200 trackpad to navigate and click on the presence status field for the account. Sign Out option is on the bottom of the list. GVC3200 Lync 2013/Skype for Business Application Note Page 10 of 23

12 Figure 11: Sign Out Option 2 Note: Lync 2013 app doesn t automatically sign in when GVC3200 reboots. If the user has already signed in Lync 2013 on GVC3200, after GVC3200 reboots, by default the user needs to open Lync 2013 app from GVC3200 main screen->applications->lync to launch the application, and it will automatically sign in. MAIN INTERFACE While the Lync client has extensive functionalities when it is installed on desktop, the Android application version has its own set of supported features. This determines whether the function will work when the Android app is installed on GVC3200. For the supported functions and compatibilities on Lync 2013 Android app, please refer to the link below: The following figure shows the main interface of Lync 2013 after signing in on GVC3200. GVC3200 Lync 2013/Skype for Business Application Note Page 11 of 23

13 Contacts Conversation List Schedule Dial pad Personal status message Profile Menu Presence status Figure 12: Main Interface Profile Custom personal status message, change presence status and etc. The presence status allows user to set status to Available, Buy, Do Not Disturb, Be Right Back, Off Work and Appear Away. The user can also reset status and sign out from here. Contacts Search other Lync user in company directory, view contacts/favorites added previously when logged in from Lync desktop client. Conversation list View converstaion list including calls and chats. Select one conversation for call and chat with the party/parties in the conversation. GVC3200 Lync 2013/Skype for Business Application Note Page 12 of 23

14 Schedule View scheduled calls. Dial pad Bring up dial pad to dial number directly. Menu Options: Additional options such as configuring phone number, sync contacts, logging, Lync version and etc. Please note settings like Require Wi-Fi for VoIP calls, Require Wi-Fi for video calls and Vibrate are for mobile devices, and they do not apply for GVC3200. Help: Open online documentation for Lync Sign Out. MAKE A CALL 1. In Contacts tab, use GVC3200 remote control to navigate to the search icon on the upper right, and click on it to bring up search field. Enter the contact name, or address, or number you would like to call. The search result will show the contact with the presence status. Figure 13: Search Contacts GVC3200 Lync 2013/Skype for Business Application Note Page 13 of 23

15 2. Select the contact and the contact information will be shown up in the following figure. The user could click on the icons below, the profile picture for chat, voice call, video call, or sending ( app is required to be installed and signed in on GVC3200 for sending ). Voice Call Video Call Figure 14: Initiate Call to the Contact 3. Click on the camera icon as highlighted above to initiate video call. The calling interface is shown below. GVC3200 Lync 2013/Skype for Business Application Note Page 14 of 23

16 Local Video Figure 15: Video Calling ANSWER A CALL When there is an incoming call, the caller s profile picture and name will be displayed in the screen. The callee can see if it s Video call or Voice call initiated by the caller. Video Call Figure 16: Incoming Video Call GVC3200 Lync 2013/Skype for Business Application Note Page 15 of 23

17 Figure 17: Incoming Voice Call Select Ignore to reject the call, or Accept to answer the call on the screen. OPTIONS DURING CALL During the call with Lync 2013, users have the following options. Call control via Lync options GVC3200 Lync 2013/Skype for Business Application Note Page 16 of 23

18 Figure 18: During Call Table 1: Options during Call Item Name Descriptions 1 Video Control Click on it for video control options: Switch camera. Flip the local video display horizontally. Start/Stop my video. End video. This will stop video for both local party and remote party. 2 Hold/Resume Hold/resume the call. 3 Voice Channel If the external speaker is connected to GVC3200 via USB, clicking on this icon will not change voice channel. The external speaker connected via USB will continue to be used. If the external speaker is connected to GVC3200 via Bluetooth, or a Bluetooth headset is used, please make sure Bluetooth icon is the selected channel here. Otherwise, there will be no audio during the call. 4 Dial Pad This can be used for DTMF input. 5 End Call Hang up the call. 6 Chat Open chat window and start chat. 7 Call Return to call interface when the current interface is chat window. 8 Mute Mute/unmute 9 More More options during call, please see figure below. GVC3200 Lync 2013/Skype for Business Application Note Page 17 of 23

19 End conversation Invite more parties into a conference call See Contact Card Send as . The chat history with this call can be sent as . application is required to be installed and logged in on GVC3200 in order to send . Figure 19: More Options during Call Note: 1. Besides the above options, users could also use the BACK function key on GVC3200 remote control trackpad to go back to the previous interface within Lync 2013 app. 2. Function keys on GVC3200 remote control such as MUTE, End Call, PIP, Camera and Presentation will not work during calls when using Lync 2013 app. Users need to use the trackpad to navigate and select options/icons in Lync 2013 app, in order to use the supported functions by Lync GVC3200 Lync 2013/Skype for Business Application Note Page 18 of 23

20 Call Waiting During an ongoing call, if there is a new incoming call, the new call will be shown up on the screen for the user to answer or reject. If the new call is answered, the previous active call will be automatically put on hold. The user could go to the conversation list in Lync app to select the call on hold to resume anytime. PTZ Control To adjust PTZ for GVC3200 camera during Lync calls, 1. Go back to the main screen of GVC3200 by pressing the HOME function key on GVC3200 remote control trackpad. 2. Then press the CAMERA button on GVC3200 remote control, and adjust PTZ from there. 3. Go to GVC3200 main screen->applications to open Lync 2013 again to return to the ongoing call. Volume Control To adjust volume during the call, the user could tap on the VOLUME UP / VOLUME DOWN buttons on the remote control track pad. Alternatively, the external speaker connected to GVC3200 also has the volume buttons that will take effect when being pressed. CALL FORWARDING On the main screen where the profile is displayed, click on the call forward field highlighted below. Then the user can configure call forwarding options and time conditions. GVC3200 Lync 2013/Skype for Business Application Note Page 19 of 23

21 Figure 20: Call Forwarding Options - 1 Figure 21: Call Forwarding Options - 2 GVC3200 Lync 2013/Skype for Business Application Note Page 20 of 23

22 SYNC CONTACTS TO GVC3200 The contacts from Lync app can be synchronized with GVC3200 local contacts. By default Sync Contacts option in Lync app is enabled, and it can be configured in Lync app interface->menu (upper right on the Lync interface) ->options. To view the Lync contacts, the user can use GVC3200 remote control to navigate in main screen->contacts to view them. All Lync contacts are automatically grouped, and user can see it under Group tab. Figure 22: Lync 2013 Contacts Navigate back to All tab in contacts and select one Lync contact. The user can initiate call or chat from there, and the Lync app will be automatically launched. Figure 23: Call Lync Contacts from GVC3200 Local Contacts GVC3200 Lync 2013/Skype for Business Application Note Page 21 of 23

23 BRIDGING SIP CALL AND LYNC CALL GVC3200 with Lync 2013/Skype for Business installed can bridge SIP call and Lync calls together. After the call is bridged, the remote SIP party can hear the Lync clients, and the remote Lync parties can see and hear all SIP parties. Steps to bridge SIP call and Lync calls: 1. Make a SIP call from GVC3200 call interface. 2. In the call screen, select More->Third Party apps->lync. Figure 24: Select Lync in Call Interface 3. Lync application will be launched. Establish a call using Lync. 4. The call will be mixed. GVC3200 Lync 2013/Skype for Business Application Note Page 22 of 23

24 Lync Call SIP Call Figure 25: Mix SIP Call and Lync Note: The video resolution shown in the pictures in this document does not reflect the actual resolution in the call using SIP or app. The video resolution varies depending on the network conditions, settings and the device capabilities that is running the app or establishing the SIP call. *Android is a Registered Trademark of Google, Inc. *Skype for Business is a Registered Trademarks of Microsoft Corporation. GVC3200 Lync 2013/Skype for Business Application Note Page 23 of 23