Tariff Guide Q V

Transcription

1 Tariff Guide Q V Customer Satisfaction Guaranteed For more information, please contact Daisy Distribution on , or

2 Q1 Shouts Vodafone New 12 Month Red Plans There are 2 new 12 month plans within the Red model offering unlimited calls and texts and inclusive data allowances. 3 Months Free: Extended This great offer has been extended on sharer line rental for all new voice and One Net Express (ONE) tariffs for Q1. O2 Inclusive Company Calling Just 5 a Month O2 Zone - a great value service for low cost calling within a company on one price plan. For details see page 22. Single Plans Extended Single 50 and 100 voice Tariffs have been extended until 30th June 2013 on 24 month contracts - perfect for customers with low usage wishing to control their spend. See page 15 for more information. Orange T-Mobile Lower Entry Price Points on Solo These tariffs are continuing for Q1 - for details see page Months Free Mobile Broadband and 25% off SIM only promotion extended until 31st March

3 Contents Vodafone Tariffs O2 Tariffs Orange Tariffs T-Mobile Tariffs 4 Vodafone Tariff Update 14 O2 Tariff Update 26 Orange Tariff Update 37 T-Mobile Tariff Update 5 Vodafone Sharer - One Net Express 15 O2 Landline 27 Orange Sense 38 T-Mobile 1-Plan 6 Vodafone Sharer - Mobile Only 16 O2 Landline 28 Orange Corporate Plans 39 T-Mobile Pay Monthly 7 Vodafone Red 17 O2 Single and Share Tariffs 29 Orange Solo 40 T-Mobile SIM Only 8 Vodafone Caller Plus Tariffs 18 O2 On & On Tariff, All in Tariff 30 Orange SIM Only 41 T-Mobile 1 Plan Call Charges 9 Vodafone Out of Bundle Charges 10 Vodafone Mobile Broadband, BlackBerry Licences 11 Vodafone Data Sharer - Single / Sharer Plans 12 Vodafone World / Roaming Rates 13 Vodafone World Roaming Countries O2 Single and Share Tariffs - SIM Only O2 Single and Share Tariffs - Data Add-Ons 21 O2 Best for PAYU, O2 Zone 22 O2 Mobile Broadband & Broadband 23 My Europe Extra, Discount Country, Data Abroad. Ireland Bolt On, Standard Roaming 24 O2 International Favourites, EU Regulations 25 O2 Flexibility - Retention Tool Orange iphone Roaming Bundles/Charges, ipad Tariffs Orange OOB Rates, IDD Call Rates, BES Licences 33 Orange BES, BES Express, BIS/BES Express Orange Everywhere Mobile Broadband Orange Small Data Bundles, Orange Tethering 34 Orange Microsoft Mail, Nokia and Mobile Mail 35 Orange Roaming Add-Ons 41 T-Mobile Full Monty for 42 T-Mobile Mobile Broadband 42 T-Mobile and Internet Add-Ons 42 T-Mobile Roaming Minute Bundles T-Mobile 1 Plan Sharer Euro Travel Boosters T-Mobile Euro/International Travel Booster Countries 43 T-Mobile Euro Internet, Mobile Broadband 43 T-Mobile Calling Abroad / Roaming Charges 36 Orange Value Added Services (VAS) 44 T-Mobile Internet/ / Broadband Travel Boosters 3

4 Tariff Update Vodafone Red - 12 Month Plans There are 2 new 12 month plans within the Red model offering unlimited calls and texts and inclusive data allowances. These plans do not qualify for any volume bonus payments. BIS and BES Express On Data Sharer Vodafone has now made BlackBerry Internet Service (BIS) and BlackBerry Enterprise Server Express (BES Express) available with Data Sharer. Refer to page 12 for details. Vodafone Data Sharer Data Sharer is an innovative new solution allowing customers to share one mobile internet plan between multiple devices. There are two versions of the solution: Data Sharer for Single User Plans, allowing one user to share data between up to three devices, and Data Sharer for Sharer plans, allowing data to be shared among multiple users and devices. For details see page 11. Connect onto Choice and Vodafone Tariff Downgrade Policy Reminder: You can downgrade one price point at point of upgrade/mid-term resign only. 3 Months Free Vodafone has extended its 3 months free sharer line rental for Q1 This offer is revenue share protected and applied as a credit to the customers bill in month 4. The credit will remain on customers account and cannot be redeemed. Cash refund is not available and credit must be offset against future billing. Available on standard voice and ONE tariffs. Finished / Ended: Single Tariff How to Set-Up Vodafone BIS To activate your Vodafone BlackBerry BIS device please visit: 4

5 Vodafone Sharer Plans - With One Net Express Tariffs 24 month plans MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers SHARERS & INCLUDED AS STANDARD Additional Sharer Included as standard One Net Express 1 Multi-Hunt User Group 1 Auto Attendant 1 landline number per account 1 single Voic Inclusive calls between sharers (60 minute call cap) Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance) Free Voic retrieval (call returns via Voic are charged out of bundle at standard mobile rate) One Net Express Extras Extra One Net Express landline number (only one can be added at point of connection) Add a Data Bolt On Hunt Group (per account) MB 1GB 2GB 3GB Standard Data BIS BES Express (requires BIS) 7.50 ( 5.00 BIS BES Express Support*) ( 8.40 BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) BES Included as standard within data Bolt Ons Inclusive 2GB BT Openzone Wi-Fi and inclusive tethering *The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available. BES Express support is added to a customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with the software. Add Shared Text Messages Texts Cost per month Texts Cost per month

6 Vodafone Sharer Plans - Mobile Only Tariffs 24 month plans MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers MINUTE PLANS Cost per month Inclusive shared minutes Inclusive shared texts Minimum/Maximum sharers SHARERS & INCLUDED AS STANDARD Additional Sharer Included as standard Inclusive calls between sharers (60 minute call cap) Inclusive calls to UK landlines starting 01, 02, 03 per user (60 minutes call cap, 3000 minutes monthly allowance) Free Voic retrieval (call returns via Voic are charged out of bundle at standard mobile rate) Add a Data Bolt On 500MB 1GB 2GB 3GB Standard Data BIS BES Express (requires BIS) 7.50 ( 5.00 BIS BES Express Support*) ( 8.40 BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) BES Included as standard within data Bolt Ons Inclusive 2GB BT Openzone Wi-Fi and inclusive tethering *The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available. BES Express support is added to a customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with the software. Add Shared Text Messages Texts Cost per month Texts Cost per month

7 Vodafone Red Tariff UK Minutes Inclsive UK Texts Inclusive UK Data One Net Express*** 24 month line rental New Single Unlimited* 100MB + 2GB WiFi n/a New Single Unlimited* 250MB + 2GB WiFi n/a New Single Unlimited* 500MB + 2GB WiFi n/a Red Unlimited* Unlimited* 1GB + 2GB WiFi n/a Red Data 2GB WiFi Unlimited* Unlimited* 2GB + 2GB WiFi n/a Red Data 3GB WiFi Unlimited* Unlimited* 2GB + 3GB WiFi n/a Red with O.N.E Unlimited* Unlimited* 1GB + 2GB WiFi Yes Red Data 2GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 2GB WiFi Yes Red Data 3GB WiFi with O.N.E Unlimited* Unlimited* 2GB + 3GB WiFi Yes *Unlimited Text: UK Sms Only, Excludes MMS. **Unlimited voice: UK Landline and UK Mobile to any network only.. Excludes NGNs/Premium Rate, Directory Enquiries and Return call via Voic . ***One Net Express is ONLY available on Red and Red Data and features include: 1 landline number, 1 single voic , ability to add an Extra Landline Number, Multi User Hunt Group and Auto Attendant available. BIS is available free of charge on Vodafone Red plans. General Tariff T + Cs: -24 month contracts only -Line rental prices are excluding VAT - If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for the connection, including upfront, on going commission (OGC) and any related bonuses. Vodafone Red 12M SIM Only Tariff Roaming Options Roaming and International Bolt On UK Minutes Inclsive UK Texts SIM Only Red with O.N.E Unlimited* Unlimited* SIM Only Red Data 2GB WiFi with O.N.E Unlimited* Unlimited* Inclusive UK Data 1GB+ 750MB WiFi 2GB + 750MB WiFi Price One Net Express*** 12 month line rental Yes Yes Vodafone Red is a truly unlimited tariff, however Vodafone reserves the right to suspend or terminate connections where it identifies usage which it believes is: - outside normal commercial practice - damages or impairs the network - made via automated means - fraudulent, abusive, illegal or a nuisance. If connections are suspended or terminated in line with the above, Vodafone reserve the right to fully claw back any commission paid for the connection, including upfront, OGC and any related bonuses. Additional Bolt-Ons Text/Data Bolt On Price Per Month Vodafone Data Sharer From 5 - please see p12. Red BES Express 2.50 BES (APN only - no data) BES 500MB BES 1GB Vodafone Euro Traveller 25MB ROW Data Traveller 2.50 per day 5 per day 100 International Text Messages 4.17 per month Vodafone Red - World Rates Roaming and Int Making Calls (per minute) Receiving Calls (per minute Sending Texts Europe 28.8p 7.9p 8.9p per text Sending picture messages Using Mobile Internet 69.6p per MB BES 2GB Dsta Boost 500MB Data Boost 1GB 5.00 Data Boost 2GB MMS 2.09 Additional Landline Number Multi Hunt User Group Asia Pacific (Australia, New Zealand, South Africa Singapore, Taiwan, Thailand) 80p 75p USA & Canada p per text plus your usual UK text message rate 37p per picture message 3.00 per MB Auto Attendant Bundle 2.08 *Please note that only one 08 bundle can be applied to each connection. Rest of World

8 Vodafone Caller Plus Tariffs** Company Caller Plus Commercial Caller Plus Caller Plus Term 12 months 24 months 12 months 24 months 12 months 24 months Cost per month Cost per month (25% discount) (25% discount) (26% discount) 8.49 (26% discount) 9.00 (25% discount) 7.65 (25% discount) Minimum/maximum users Company Caller Plus An unlimited number of calls at no extra charge to: o Other mobiles in your company on the same plan o Up to ten of your office landlines o Up to 60 mins per call: 8p per min after that Vodafone Office 2 Mobile Basic cheap calls from your company landlines to mobiles Cheaper calls to: o Other mobiles in your company on the same plan o Up to ten of your office landlines Vodafone Office 2 Mobile Basic cheap calls from your company landlines to mobiles Low monthly commitment **Please note, Euro Traveller does not apply to Caller Plus Tariffs, therefore standard international rates apply. For details on these rates, please see page 13. Add a data bolt on BlackBerry BES 500MB BlackBerry BES 5GB BlackBerry BIS 500MB BlackBerry BES Express 500MB (requires BIS) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) BlackBerry BIS 5GB BlackBerry BES Express 5GB (requires BIS) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) ( BIS BES Express Support*) Mobile Internet - 500MB Mobile Internet - 5GB Windows Mobile - 500MB Windows Mobile - 5GB Vodafone Plus - 500MB Vodafone Plus - 5GB *The BES Express support service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available. BES Express support is added to a customers tariff by adding a BIS bolt on and BES Express bolt on. Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt on (i.e connect them just to BIS) Vodafone will not support your customer should they experience difficulties with the software. 8

9 Sharer Costs And Out Of Bundles Charges Single Costs And Out Of Bundles Charges Vodafone Sharer call type Rate (per minute: charged in 60 second charging) One Net Express single call type Rate (per minute: charged in 60 second charging) Calls to other UK Vodafone mobiles Calls to other UK networks Calls to UK landlines (starting 01, 02,03 - calls greater than 60 minutes or in excess of the inclusive allowance) Standard UK text messages International calls (calls made from the UK to destinations outside the UK) *Effective until 31st October 2012* UK data/ bundles Caller Plus Out Of Bundle Rates 10p 30p 10p 10p per text 12p Europe 12p North USA/Canada 50p Rest of the World 4.25 per 250MB* 0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p 0845 and p 0871 and p Premium numbers i.e. 090, 07 (premium) 50p to 2.00 Calls to other UK Vodafone mobiles (calls greater than 60 minutes) Calls to other UK networks Calls to UK landlines (starting 01, 02,03) (For One Net Express plans - calls greater than 60 minutes or in excess of the inclusive allowance) Standard UK text messages International calls (calls made from the UK to destinations outside the UK) *Effective until 31st October 2012* UK data/ bundles 30p 30p 30p 10p per text 12p Europe 12p North USA/Canada 50p Rest of the World 4.25 per 250MB* 0800, 0808 and 0500 (0800 and 0500 charity numbers are free) 5.83p 0845 and p 0871 and p Premium numbers i.e. 090, 07 (premium) 50p to 2.00 Vodafone Red Out Of Bundle Costs Out of bundle rates Cost per minute Description Cost (one minute minimum call charge) Calls to other Vodafone mobiles Calls to other networks National numbers Intra-company calls to mobiles and landlines 8ppm 25ppm 8ppm Free on Company Caller Plus (10 landlines only, contact your Development Manager for further details); 4.5ppm with Commercial Caller Plus and 8ppm with Caller Plus. Calls to landlines (01,02,03) 12.7p Voic UK SMS MMS - Video 8ppm MMS - Postcard 30.6p Picture Messages 30.6p Out of bundle for standard 500MB data Data/ in the UK 10p 51p 60p per MB Out of bundle 4.25 per 500MB* Roaming calls See Vodafone World rates - page 13. * This 4.25 per 500MB charge is for excess data once a Bolt on limit has exceeded. Please note, normal standard data on a handset with no bolt on is 1.50 per MB Calls to any Vodafone UK mobile, standard UK landline (starting 01, 02, 03) and UK voic Calls to any Channel Islands and Isle of Man mobile and landline (starting 01481, and 01624) Calls to other UK mobile networks Standard UK text message/standard UK Picture Message/Standard UK Video Message Video calling to any Vodafone UK mobile Video calling to other UK mobile networks Video calling to international mobile networks Data OOB Charges Non-geographic numbers starting 0500, 0800 or 0808 Non-geographic numbers starting 0844 or 0871 Non-geographic numbers starting 0845, 0870 Charity Numbers Radio-paging services (starting 076) Personal numbering services (starting 070) Call forwarding services (e.g.07744, 07755) 29p per minute 30p per minute 29p per minute 10p per text/ 31p per picture message/52p per video message 30p per minute 48p per minute 48p per minute 4.00 per 250MB 12p per minute 29p per minute 12p per minute Free 43p per call 55p per minute 30p per minute Premium rate services (starting 09) 50p to 1.70* Calls to Vodafone preferred directory enquiry 71p per minute Calls to directory enquiries numbers (118) 71p per minute 9

10 Vodafone Mobile Broadband BlackBerry Licences Tariffs Term Monthly cost Inclusive data UK data costs Roaming charges BES Licensing (CAL s) Price Standby Casual Connected Constant 3 month/12 month/24 month 3 month/12 month/24 month 3 month/12 month/24 month 3 month/12 month/24 mont 3.00 n/a Euro Traveller 12 month World Traveller 12 month n/a 1GB for Wi-Fi 2GB 2GB for Wi-Fi 5GB 2GB for Wi-Fi 5GB UK 1GB Europe 2GB Wi-Fi 5GB UK 200MB Worldwide 2GB Wi-Fi 5p per MB Europe:* 6.67 per day for 100MB World: per day for 100MB Bundled data does not rollover. Wi-Fi allowance is on BT Openzone hotspots. *Please note you must opt in for Europe Roaming; if you are not opetd in it will be 58.05p per MB. You do not need to opt in for World Roaming. BES CAL - 1 User BES CAL - 10 User BES CAL - 50 User BES Small - 1 User BES Small - 10 Users BES Express Support Vodafone understand that implementing BES Express is not as easy as downloading it from the BlackBerry website. To help you deliver the best customer experience Vodafone have created a support service at an additional charge of 2.50 a month on top of BIS. This service will provide: 24 x 7 Technical support by ETS (Data Helpdesk) Software support Microsoft Exchange & RIM certified specialists Direct line into RIM 90% of issues resolved within 2 days Service upgrades available BES Express Support is added to a customer s tariff by adding a BIS bolt-on AND the 2.50 BES Express bolt-on. Important: Should you download the BES Express software for your customers and NOT connect them to the BES Express bolt-on (i.e just connect them to BIS), Vodafone will NOT support your customer should they experience difficulties with the software. As such, be sure to add the 2.50 BES Express bolt-on if you use the BES Express Software. Other BlackBerry support packages are available; please speak to your Development Manager for details. 10

11 Vodafone Data Sharer - Single User Plans Share data across up to two other devices 2 Additional data connections with no additional line rental or access fee Data Sharer - Single User Plans Terms, Conditions And Details Customer adds Data Sharer Bundle to their Single User Plan. Out of Bundle Use: 4.25 per 250MB ex VAT Data Sharer OOB charges supersede Vodafone Red and Vodafone Single Plan OOB charges Data Sharing Allowance Monthly Fee 250 MB MB GB GB GB GB Data Sharer - Sharer Plans Terms, Conditions And Details Applicable Tarrifs: Customer must be on Vodafone Sharer with/without One Net Express Data Sharer Lead Bundle is added to the Voice Parent Only one data bundle per account Data Sharer Access Fee added to CTN s wishing to share bundle Subject to Maximum user Limits Cannot be taken in conjunction with single data bolt-ons Existing Mobile Broadband connections cannot be cancelled in order to move to Data Sharer OOB Use: per MB Data Sharer OOB charges supercede plan OOB charges Should a customer require more than 200GB of Shared Data, contact Daisy Distribution Retentions and Funding Vodafone Data Sharer - Sharer Plans(Lead) Data Bundle Maximum devices per data bundle Monthly parent fee 5GB GB GB GB GB GB GB GB GB GB GB GB Vodafone Data Sharer - Sharer Plans Child Description Access Fee: Monthly Charge Data Sharer Device 2.00 BlackBerry BIS* BlackBerry BES* BlackBerry BESX* No additional fee 10 on top of 2 Data Sharer device monthly fee 2.50 on top of 2 Data Sharer device monthly fee *No additional data with BIS, BES and BESX. *When adding data sharer to an account, the monthly parent fee in the table above must be purchased, in addition to adding the 2.00 monthly fee to each extra device on the account. If BlackBerry BES or BESX is to be added to an account, the fee is charged against each device within the plan. Data Sharer On Vodafone Sharer: Commercial Rules Existing Voice only account taking Shared Data Multi: In Contract: Shared Data Multi can be added in contract and will run concurrent with existing voice connections, pro-rated commission paid. In Life Renewal: When account renews, new 24M contract begins and Shared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid. Full Term Renewal: When account renews, a new 24M contract begins and Shared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid. Existing Voice/Converged account taking Shared Data Multi: In Contract: Data Sharer Multi is not available to accounts where voice element is not eligible for renewal In Life Renewal: 80% of the voice account must be eligible for renewal, including the Parent. When account renews, 24M contract begins and Shared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid, any single data bolt-ons remobed will be subject to pro=rated clawback. Full Term Renewal: 80% of the voice account must be eligible for renewal, including the Parent. When account renews, new 24M contract begins and SHared Data Multi bundle can be added. Shared Data Multi bundle runs concurrent with voice connections, full commission is paid, any single data bolt-ons removed are not subject to clawback Existing MBB Connections In Contract: Not applicable in line with above rule In Life Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBB connection is requested as part of Shared Data Multi, new SIM(s) will be provided, existing MBB connection must see out contractual term. Full Term Renewal: Cannot move existing MBB connection(s) to Shared Data Multi. If a MBB connection is requested as par of Shared Data Multi, new SIM(s) will be provided, existing MBB connection must see out contracutal term. 11

12 Vodafone World Roaming And International Rates - standard rates across all tariffs if no roaming bundles are added/included Voice Roaming Rates - basic charges a customer pays when abroad Voice roaming rates Make a call PPM Receive a call PPM Receive a call unitisation Out of country calling Out of country calling unitisation Minimum call charge when receiving a call Europe Rates 79p per min 6.63p - 12p Europe, 12p North USA/Ca * p USA/Canada 1 per min 75p p Rest of the world p p * International Calls (calls made from the UK to destinations outside of UK) Vodafone Euro Traveller International Voice Bundles - Cheaper International Calls From The UK To: Euro Traveller Core Voice Minutes Core Texts to standard Mobiles Core Data Retrieving Voic Zone Monthly Cost Cost per minute International Voice Calls without bundle added (Minimum call charge of 3p) 2.50 (excl. VAT) per day Taken from Domestic Allowance. Excludes 3,000 landline minutes for One Net Tariffs. Taken from domestic allowance, includes MMS. Taken from domestic allowance. Taken from domestic allowance. Please note, any customers on legacy tariffs can only receive EuroTraveller by tariff migrating to Vodafone Sharer or Single User plans. Customers on legacy sharer plans must migrate to at least the same inclusive minute bundle or higher on Vodafone Sharer. Customers on legacy Single User plans must migrate to a Vodafone Single Plan of a comparative or higher line rental. Normal migration rules will apply to these tariff changes. For customers already on Sharer or Single User tariffs, you must opt-in and opt-out to use Euro Traveller. To complete a tariff migration or to opt-in/out, please submit a request to Daisy Distribution via InTouch. USA/Canada p 17p Rest of the world p 65p If you require discount calls for all regions each bundle must be added individually to each user/handset. Euro Traveller / Domestic Out Of Bundle Charges Call Type Rate (per minute charged in 60 second increments) For a full list of coutries that Euro Traveller is available in, please refer to page 13. How is Euro Traveller Charged? The 2.50 (excl. VAT) daily charge is triggered by the following: Making a call Initiation of a data session (above 50Kb usage) Sending an SMS Retrieving a Voic Any usage outside of the allowance will be charged at the current domestic out of bundle rates. Calls to other UK Vodafone Mobiles Calls to other UK Mobiles Calls to UK Landline (starting 01,02,03; calls greater than 60 minutes or in excess of inclusive allowance) Standard UK Text messages UK Data / bundles 30p 30p 30p 10p per text 4.25 per 250MB Texts SMS Rates Europe USA & Canada Rest of World Cost per SMS 7.4p 35p + one domestic SMS 35p + one domestic SMS Standard Data Roaming Charges 0800, 0808, 0500 (0800, 0500 charity numbers are free) 5.83p 0845, p 0871, p Premium number i.e 090, 07 (Premium) 50p Rest of World Data Bundles* Handheld charging Europe Rest of the world Zone 10MB 50MB 200MB Standard handheld data roaming rates Mobile Broadband Laptop charging Up to first 5MB The countries in each zone may change so please check before you travel p per MB 3.00 per MB Every 5MB thereafter Europe Rest of the world Up to first 100MB Every 100MB thereafter ROW *Can only be added to current Sharer/Single User plans. Roaming can only be added to a data bolt-on. Data Roaming Caps From the 1st March 2010 all customers had the right to opt in to a spending cap for Data use in the European Union as part of a new regulatory requirement. The spend limit stipulated by the European Union legislation is 40 Euros which equates to 43. All Vodafone customers have a monthly data roaming spend cap of 38 (excluding VAT), to help prevent overspending while abroad. Vodafone will send you free text alerts when you are 80% and 100% through your monthly spend cap. Once you reach the cap limit an automatic data roaming bar will be applied, and you will not be able to use any more data abroad for the remainder of your monthly billing cycle. The cap applies to data roaming in Europe Zone 1 only - you can continue to data roam in Zone 2 without a cap. ipad users also have a monthly spend cap of 38. However, as ipad is unable to receive text alerts, it will be capped without advance notice unless you opt out. Vodafone are working on an solution specifically for ipad customers, which will be available this autumn.from 1st July 2011 a data cap of 100 when roaming in Rest of World is applicable to customers who have chosen to have the 38 European Data Cap.It s easy to opt out of the cap. Just text STOP to (business customers will need to speak to their administrator) or call Customer Services. 12

13 Vodafone World Countries Full List of Vodafone Roaming/ Euro Traveller Countries Europe Europe Albania Faroes Islands Lithuania Slovenia Andorra Finland Luxembourg Spain (including Canary Islands) Austria France Malta Sweden Belgium Germany Monaco Switzerland Bosnia Herzegovina Greece Netherlands Vatican City Bulgaria Guernsey Poland - Croatia Hungary Portugal (including Maderia) - Cyprus Isle of Man Republic of Ireland - Czech Republic Italy Romania - Denmark Jersey San Marino - Estonia Latvia Slovakia - EEA countries and French overseas departments Gibraltar Iceland Liechtenstein Norway Guadeloupe Martinique Reunion and Republic of Guinea - Asia Pacific Albania Faroes * Netherlands Andora * Germany Norway Austria Greece Poland Belgium Gibraltar Portugal Bosnia & Herzegovina Hungary Republic of Ireland Bulgaria Iceland Romania Canary Islands Isle of Man San Marino * Channel Islands * Italy Slovakia Croatia Latvia Slovenia Cyprus * Liechtenstein Spain Czech Republic Lithuania Sweden Denmark Luxembourg Switzerland Estonia Maderia * Vatican City * Finland Malta - France Monaco - * These countries are not applicable with Euro Traveller. Australia Singapore Taiwan Thailand New Zealand South Africa - - North America USA Canada - - Rest of the World Bahrain China Egypt Fiji Japan Kuwait Oman Saudi Arabia United Arab Emirates All other countries - - Rest of the world Afghanistan Canada Guatemala Macau Pakistan St Vincent Algeria Cambodia Guyana Macedonia Panama Taiwan Anguilla Cayman Islands Hong Kong Madagascar Peru Tajikistan Antigua China India Malaysia Philippines Tanzania Argentina Columbia Indonesia Maldives Qatar Thailand Armenia Dem. Reb. Of Congo Israel Mauritius Russia Tunisia Australia Dominica Ivory Coast Mexico Rwanda Turks & Caicos Azerbaijan Ecuador Jamaica Moldova Saudi Arabia UAE (Dubai) Bahamas Egypt Japan Montenegro Senegal Uganda Bahrain El Salvador Jordan Montserrat Seychelles Uruguay Bangladesh Fiji Kazakhstan Morocco Serbia USA Barbados French West Indies Bahrain Mozambique Singapore Uzbekistan Belarus Gabon Kenya Namibia South Africa Vietnam Bermuda Georgia Korea New Zealand Sri Lanka - Brazil Ghana Kuwait Nigeria St Kitts - British Virgin Islands Grenada Lebanon Oman St Lucia - 13

14 Tariff Update Unlimited On and On Plan On and On offers unlimited minutes and texts plus 1GB of data on 24 month business tariffs. There are three price points for the On & On plan, allowing you to tailor the plan to what s best for the customer. See page 19 for full details. Single Tariff Changes From 12th March 2013 O2 changed the line rental pricing and data allowance on its Single and Single SIM Only tariffs. Single Plans Extended O2 has extended its Single 50 and 100 plans on 24 month contracts until 30th June These tariffs will appeal to customers with low usage who want to control their spend. Inclusive All In Value Package This exciting value proposition offers mobile voice and data, a mobile device, fixed line and business broadband. All for just ex VAT per month. See page 19 for All In tariff details. O2 Tariff Downgrade Policy Reminder: You can downgrade one price point at point of contract extension only i.e. extending the contract term by 24 or 36 months. O2 and Pay Monthly Tariff Price Increases From 28 February 2013 all and Pay Monthly tariff prices increased in-line with inflation by 3.2%. 5 Per Month Company Calling Plan Zone is a great value service which allows low cost calling on all calls within the company for O2 business customers, anywhere in the UK, on one simple price plan. For more information see page 22. How to Set-Up O2 BIS To activate your O2 BlackBerry BIS device please visit: 14

15 O2 Landline O2 Landline Existing O2 mobile customers Non-O2 mobile customers Analogue monthly costs Analogue inclusive minutes minutes of UK calls to O2 mobiles minutes of UK calls to O2 mobiles ISDN2 (2 channels) ISDN30 (8-30 channels) Calls only (no line with O2) for 2 channels - Receive 200 minutes of UK calls to O2 Mobiles for 2 per month per ISDN2 line per channel No monthly line rental to O2 Minute Bundles For Landline Customers - Monthly Costs Minute Bolt Ons - Customers can choose to add more than one Bolt On. They can choose to add every single one as long as its not more than one of each. UK calls only, minutes are valid for one month and unused minutes do not rollover to the following month. Please note that once all the minutes within the Bolt Ons is used - the price per minute will revert back to the original call tariff pricing. Minutes* Calls to standard UK landlines and UK mobiles Calls to O2 mobiles Calls to standard UK landlines 200 n/a n/a n/a n/a n/a All prices exclude VAT. UK calls only. Minutes are valid for 1 month and do not rollover to the following month. *The total number of inclusive minutes that a customer can share across all lines connected to the landline service (including landline, ISDN2 and ISDN30 lines) must not exceed 100,000 minutes per account. 15

16 O2 Landline Call Costings Call tariffs Call connection charge* Landlines (01,02,03 numbers) O2 Mobiles Other Mobiles (except 3) Cost per minute 3 Mobiles 13p 0845 Local Up to 3.5p National Up to 1.5p Premium Rate Numbers *Charge doesn t apply to calls within the inclusive allowance or minute bundles. Calls only - No line with O2 2p 1p 6p 8p 6.22p to p (depending on the number) The customer pays BT for their line and O2 for their calls. They do not qualify for the unlimited calls to O2 mobiles if they choose this option. The service supports calls to UK geographic numbers, mobile numbers, non geographical numbers, premium rate numbers, IDD numbers, the emergency services and operator. If the line is provided by another operator other than BT, then the customer will ensure that the existing operator has not barred another operator from taking calls only. Call charges are for UK calls only. All prices shown are pence per minute and exclude VAT. Peak time is from 7am-7pm. Customers can use these services as much as they like at no extra charge: see which number called last hide their number when they call Customers can use these services on a pay as you use basis: 3 way calls Ringback - an engaged number calls back when free Customers can pay a bit more a month to add: 1571 answer phone Call waiting - answer one call while on another Call Barring - block calls to premium numbers Call Forwarding - send all calls to another number Call Divert - send calls to another number if they can t or don t pick up Smart Divert - set up call diverts over the phone when away Call Sign - add another number with its own ringtone Caller display - see who s calling Level 2 - Included As Standard On Landline (Analogue), Isdn2 And Isdn30 The working hours for this service are 8.00am to 6.00pm Monday-Saturday, excluding Bank and Public Holidays. Faults can be reported 24 hours a day, 7 days a week - including Public and Bank Holidays. If a fault is reported outside these working hours, it will be treated as if it has been reported at the beginning of the next working day. Work will normally only be carried out during these working hours. Customers can request a flexible appointment. Clearing faults O2 aim to clear faults that don t require an engineer appointment before midnight on the working day after the fault is reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults that require an engineer appointment by midnight on the date of the appointment. Level 3 - Chargeable At 4.00 Per Month Per Landline/Isdn2/Isdn30 Channel The working hours for this service are 7.00am to 9.00pm Monday-Sunday including Public and Bank Holidays. Faults can be reported 24 hours a day, 7 days a Week, (including Public and Bank Holidays). If a fault is reported outside of these working hours, it will be treated as if it has been reported at the beginning of the next working day. Work will normally only be carried out during these working hours. Clearing faults O2 aim to clear faults that don t require an engineer appointment by 11.59pm on the day the fault s reported, if reported before 12.59pm. Faults reported after 1pm will be cleared by 12.59pm the following day. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 11.59pm on the day of the appointment. Level 4 - Chargeable At 5.00 Per Month, Per Line/Channel This service operates 24 hours a day, 7 days per week including Bank and Public Holidays. The target fix time is six hours*. This is not included in the line rental of any landline product Customers can upgrade to Service Level 4 for an additional 5.00 per landline, ISDN2 or ISDN30 channel. Clearing faults O2 aim to clear faults that don t require an engineer appointment within 6 hours of the fault being reported. If an engineer is required a KCI is generated from Openreach and the SLA moves onto that shown below. O2 aim to clear faults requiring an engineer appointment by 6 hours of the appointment time or midnight on the appointment date. * This assumes O2 will have 24 hour access to the location. If O2 visit the location and this is not the case, the customer will still be charged. Please visit the O2 sales website for pricing structure O2 Landline Installation Charges Flexible Appointments Normal Engineering slots are booked: Monday Friday: 8am 1pm (AM slot) and 1pm 6pm (PM slot) Line rental and installation charges Line rental Analogue ISDN2 Lines ISDN30 Lines / for O2 customers / for non O2 customers per channel, per month Installation charge for new lines per line per channel, per month (8-30 channels) plus per channel for new line provisions Line transfer cost 3.00 per line per line per line Convert landline to ISDN Flexible appointments allows for the following: Flexible appointments are charged at O2 Expedited Repair Customers on Level Two and Level Three packages can request a faster repair service on a per occasion basis. Want To Sell O2 Landline? Pre 8am Post 6pm Saturday (AM or PM slot) Customer on this package: Level Two Level Three One-off repair at this package s service level Level Three Level Four Level Four Cost per landline/isdn2 line per landline/isdn2 line per landline/isdn2 line per ISDN30 line The Fixed Line Contract - In order to be able to sell O2 Fixed Line you are required to sign and return the stockist agreement form. 16

17 Single And Share Tariffs - 24 Months Only STEP 1 - Select your tariff - 24 months only Single 50 + Single Single 300^ Single 600 Single 1200 Single Max Share 500 Share 1300 Share 2000 Share 5000 Extra sharer/ users added Other information Cost per month Additional sharers Inclusive minutes per month (UK only) Unlimited Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited Minimum/Maximum users The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive /browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB per MB after 0.5MB is used, if no data Bolt On is taken Inclusive Data 100MB 100MB 500MB 750MB N/A N/A N/A N/A N/A N/A N/A Calls to Europe 8ppm 8ppm 8ppm 8ppm 8ppm What s included as standard? Unlimited calls to: O2 mobiles* 10 standard UK landlines (starting 01,02,03)*^^ Voic 901* 1000 inclusive mins Anytime, anyone minutes to: UK mobiles UK landlines (starting 01,02,03) Group conferencing 1 month rollover of unused minutes and texts 8ppm 8ppm 8ppm 8ppm - - Priority for business - free access to a range of business offers and savings Free itemisation and billing reports Unlimited free text from the customers secure website account UK based customer services Free International traveller service (ITS) STEP 2 - Customise your tariff with extra minutes, texts or account options (per number) - *Excessive usage policy applies ^Launched on a promotional basis only. Unlimited text is a promotion. Usually this tariff has 100 inclusive texts only. ^^To register your 10 landline numbers visit and register on the My Account (Your first bill is needed to register). - Opt-out of Direct debit 2.50 per user/handsets - Paper itemised billing 1.00 Unlimited landline Bolt On (UK calls to standard 01,02,03) Unlimited Off Peak Bolt On* Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) - No rollover of minutes & not available to share across users/ handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers UK Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and Other information Cost per month Available on All Single & Share tariffs All Share tariffs Share 5000 only Extra shared users (up to) Maximum per account Rollover of unused minutes - Extra sharers are capped at a maximum of Customers can have a maximum of 75,000 shared minutes including their inclusive tariff minutes ( Share 5000 can add a maximum of 150,000) - Available to share across users/handsets Additional Text Bolt Ons Unlimited Other information Cost per month Available on All Single & Share tariffs All Share tariffs Share 5000 only Maximum per account All Single & Share tariffs Unlimited (cannot be shared) - Rollover of unused texts (except on Unlimited) - Available to share across users/handsets (except on Unlimited which cannot be shared) - Customers can add up to 7500 shared texts in total - this includes their tariffs inclusive texts ( Share 5000 can add a maximum of 35,000) - Texts must be used on a first come, first serve basis - Fair use policy applies on Unlimited texts Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: 17

18 On & On Tariffs Cost per month* Term Inclusive minutes to UK mobiles Inclusive minutes to UK Landline Inclusive UK texts Inclusive UK data (mobile /browsing) months Unlimited Unlimited Unlimited 1GB (for Smartphone, iphone, BIS or BES Express) 2GB (for Smartphone, iphone, BIS or BES Express) There are three tariff prices so you can tailor the plan to what s best for the customer. It is recommended that customers are charged different prices depending on the value of the handset they choose. **This Bolt On is exclusive to the On & On tariffs and can only be applied at point of connection. If this is not added at point of sale, other data Bolt On s such as The Works can be added at their standard costs. BES can be added for its standard cost. See the Data Core Allowances table for detail. All In Tariff Cost per month Term Includes 50.95* 24 months Mobile, fixed line and Broadband Mobile (based on the On & On plan) Inclusive minutes to UK mobiles Inclusive minutes to UK Landline Inclusive UK texts Inclusive UK data (mobile /browsing) Additional UK data Bolt On Mobile element includes Unlimited Unlimited Unlimited 1GB (for Smartphone, iphone, BIS or BES Express) 1GB for 4.17** Fixed Line Fixed line element includes One analogue line - No minutes are included (see page 5 for available minute bundles) 250 landline minutes available from 01/11/2012* Broadband Download speed Upload speed McAfee security licenses Static IP Wireless router Broadband element includes Up to 20MB*** Up to 1.3MB*** x2 Included Included *250 landline minutes available from 01/11/ /03/2013 inclusive These can be used for calls to UK Mobiles and UK Landlines free of charge for the duration of their contract (any unused minutes will not roll over so will be lost). Customers requiring more landline minutes can still purchase extra fixed line minute Bolt Ons. Once the customer has signed up to All In, they will receive the free minute bundle when the fixed line is connected. All In is available for new and existing customers. Standard tariff rules apply a minimum period of 24 months will apply. Early termination will result in minimum period charges being raised for the contracted term. The customer can have All In on an account that exists already or add on another non All In connection to an All In account. Only one All In package per account is allowed. *When a customer signs up for the All In tariff, they receive a 10 credit for each service, each month that their landline and broadband are not connected. Once all three services are connected, the customer is in contract for 24 months from connection date of each service. Landline and broadband services must be transferred from other suppliers within nine months of the contract being signed. If they are not transferred over by the end of the nine months, the customer would be transferred to the RRP versions of the services they have connected to. Customers can add to accounts with other mobile products All current fixed and mobile, plus other Bolt Ons are compatible. **This Bolt On can only be applied at point of connection. If this is not added at point of sale, other data Bolt On s such as The Works can be added at their standard costs. BES can be added for its standard cost. See the Data Core Allowances table for detail. *** Broadband speed varies depending on factors including distance from the exchange. 18

19 Single And Share Tariffs - SIM Only (for retention only) - Only Available At Point Of Resign - 24 Months Only STEP 1 - Select your tariff - 24 months only Single 300^ Single 600 Single 1200 Single Max Share 500 Share 1300 Share 2000 Share 5000 Extra sharer/ users added Other information Cost per month Inclusive minutes per month (UK only) Unlimited Out of bundle rate for UK landline calls is 30p Inclusive texts per month (UK only) Unlimited^ Unlimited Unlimited Unlimited Additional sharers Minimum/Maximum users The maximum number of users can be increased by adding minute Bolt Ons - please see below Inclusive /browsing (UK only) 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB 0.5MB per MB after 0.5MB is used, if no data Bolt On is taken Inclusive Data 100MB 100MB N/A N/A N/A N/A N/A N/A Calls to Europe 8p per minute 8p per minute 8p per minute 1000 inclusive minutes 8p per minute 8p per minute 8p per minute 8p per minute - - What s included as standard? STEP 2 - Customise your tariff with extra minutes, texts or account options Unlimited calls to: O2 mobiles* 10 standard UK landlines (starting 01,02,03)*^^ Voic 901* Anytime, anyone minutes to: UK mobiles UK landlines (starting 01,02,03) Group conferencing 1 month rollover of unused minutes and texts Priority for business - free access to a range of business offers and savings Free itemisation and billing reports Unlimited free text from the customers secure website account UK based customer services Free International traveller service (ITS) - *Excessive usage policy applies ^Launched on a promotional basis only. Unlimited text is a promotion. Usually this tariff has 100 inclusive texts only. ^^To register your 10 landline numbers visit and register on the My Account (Your first bill is needed to register). The 10 nominated numbers will take 48 hours to be added to your account. - Opt-out of Direct debit 2.50 per handset - Paper itemised billing 1.00 Unlimited landline Bolt On (UK calls to standard 01,02,03) Unlimited Off Peak Bolt On* Additional Minute Bolt Ons - (UK calls to standard 01,02,03, UK mobiles, Group conferencing and GSM WAP) - No rollover of unused minutes - Not available to share across users/handsets - Bundles include 3000 minutes, overage will be charged at standard call rate. - *Off peak is from 19:00-07:00 weekdays and 19:00 Friday to 07:00 Monday over the weekend. Covers UK Mobiles, GSM WAP, group conferencing and UK landlines starting 01, 02 and Other information Cost per month Rollover of unused minutes - Extra sharers are capped at a maximum of 500 Available on All Single & Share tariffs All Share tariffs Share 5000 only - Customers can have a maximum of 75,000 shared minutes Extra shared users (up to) including their inclusive tariff minutes ( Share 5000 can add a maximum of 150,000) Maximum per account Available to share across users/handsets Additional Text Bolt Ons Unlimited Other information Cost per month Available on All Single & Share tariffs All Share tariffs Share 5000 only Maximum per account All Single & Share tariffs Unlimited (cannot be shared) - Rollover of unused texts (except on Unlimited) - Available to share across users/handsets (except on Unlimited which cannot be shared) - Customers can add up to 7500 shared texts in total - this includes their tariffs inclusive texts ( Share 5000 can add a maximum of 35,000) - Texts must be used on a first come, first serve basis - Fair use policy applies on Unlimited texts Shared minutes and messages are added to the primary handset and available to all mobiles on the account unless otherwise stated and based on a first come, first served basis. Messages sent from abroad and picture messages are not included in the text Bolt On. These are charged at 21p each. All prices are ex VAT. #To activate and set-up your BlackBerry BIS please visit: 19

20 Data Core Allowances Single And Share Sim Only Tariffs - Out Of Bundle Rates The Basics The All Rounder The Works Out of bundle charges Cost per minute Handsets including Smartphone, BlackBerry (BIS/BES Express) and iphone* monthly subs For customers who don t really use data, but may want to access WAP content via a traditional handset only 2.50 With inclusive Wi-Fi and a large bundle of data, this package is ideal for Smartphones < 26 plans > 26 plans For customers who want to use multiple services and download larger files to their devices BlackBerry BES Monthly allowance 100MB 500MB 750MB 1GB UK Wi-Fi - Unlimited Unlimited UK MMS Tethering Included in core bundle All prices exclude VAT. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience Minimum call charge 8.51p Non-geographic numbers (08,05) 17.2p p Non-standard 07 (Network operators in Jersey, Guernsey and the Isle of Man) Calls to other mobiles UK landline calls 21.28p UK Texts 10.21p Picture Messages/ Video Messages 21.28p UK to International Texts 13.2p usage above standard 0.5MB Voic 30p 30p 1.80 per MB FREE Data Bolt Ons Customers can top up with a one off Bolt On or add a re-occuring one. 100MB 500MB 1GB 2GB 3GB O2 Customer Services Group Conferencing Calls to EU landlines from UK Calls to EU mobiles from UK FREE 8p 8p 8p One off top up & recurring Bolt On WAP O2 Directory Enquiries p 60p Wi-Fi - Unlimited All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi. National Directory Enquiries - inc / International Directory Enquiries 2.00 Shared Data Tariffs (Available on a promotional basis until ) Tariff Cost per month Sharer price Minimum users Maximum users UK Wi-Fi 3GB GB Unlimited 9GB Overage charged at 1.7p per MB. Tethering included in core data allowance. Compatible with the 2011 Shared Voice tariffs. Available with smartphone, BIS or iphone. Not compatible with BlackBerry BES or BIS Daily and Monthly Roaming tariffs, Single tariffs, Best for Pay as You Use or Mobile Extension. Customers can t have shared and individual data allowances on the same mobile. Customers can have a mix of shared and individual data allowances across their account, but they can t have more than one Shared Data Tariff. Must be taken with a voice tariff on the same SIM. Not available as Data Only or with Mobile Broadband USB Modems/Data Cards. Customers won t be texted or throttled if they use their bundle allowance, they will just move into overage. Existing customers on shared voice tariffs,q onwards will be able to purchase either individual or Shared Data Tariff. 20

21 Best For Pay As You Use Tariff Tariff information Best for Pay as You Use Other information Cost per month (Unlimited option for extra per month) Additional sharers - - Inclusive minutes per month (UK only) 0 - Inclusive texts per month (UK only) Minimum/Maximum users 2-any^ ^ These are not sharer tariffs, the minimum and maximum reflects the number of handsets a customer can have on these tariffs on one account. With all our unlimited propositions, an excessive usage policy applies to protect our network from abuse. Inclusive /browsing (UK only) - - Calls to Europe ITS rates - What s included as standard? - - Best For Additional Charges Call Type Daytime PPM Evening PPM Weekend PPM Min Call Charges PPM Data Bolt Ons Customers can top up with a one off Bolt On or add a re-occuring one. O2 Domestic (National, inc. 0800/08705/0808) O2 Domestic (Local) Premium Rate Calls Voic 901 Deposits Voic 901 Retrieval SMS N/A MMS N/A Data Core Allowances One off top up & recurring Bolt On 100MB 500MB 1GB 2GB 3GB Wi-Fi - Unlimited All prices exclude VAT. Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Customers can choose to add these Bolt Ons at any point in their contract. Either as a one off top-up or a monthly recurring Bolt On. No rollover. If a customer takes 100MB as part of their core allowance and then tops-up 500MB or more they will not get unlimited Wi-Fi. O2 Zone The Basics The All Rounder The Works Line rental Handsets including Smartphone, BlackBerry (BIS/BES Express) and iphone* monthly subs For customers who don t really use data, but may want to access WAP content via a traditional handset only 2.50 With inclusive Wi-Fi and a large bundle of data, this package is ideal for Smartphones < 26 plans > 26 plans For customers who want to use multiple services and download larger files to their devices 8.33 Zone 5.00* *Price is excluding VAT, per mobile or landline. Unlimited calls are subject to excessive usage policy. Only available on Best For PAYU, Sharer 2000 and Sharer Customer must have both fixed and mobile with O2, Zone must be added to all a Customer s fixed lines or SIM cards (standard UK numbers only non-geographic numbers, international numbers not included) and only available with selected business tariffs. Only applies to voice services across lines and SIM cards standard charges apply to data and SMS. Zone only applies once all services are connected. BlackBerry BES Monthly allowance 100MB 500MB 750MB 1GB UK Wi-Fi - Unlimited Unlimited UK MMS Tethering Included in core bundle All prices exclude VAT. *Smartphone, BlackBerry and iphone must connect to The All Rounder or The Works, which will deliver a suitable customer experience. 21

22 Just For Mobile Broadband Mobile Broadband - 24 months only Line rental per month Allowance Out of bundle cost Mobile Broadband 1GB GB + Unlimited Wi-Fi Mobile Broadband 2GB GB + Unlimited Wi-Fi 1.7p per MB Mobile Broadband Data Bolt Ons Customers can top up with a one off Bolt On or add a re-occuring one. 500MB 1GB 2GB 3GB One off top up & recurring Bolt On Wi-Fi Unlimited Multiples of the same Bolt On cannot be added. The maximum amount of data per billing period is 8GB, made up of a combination of the tariff core allowance and Bolt Ons. Any unused data will not rollover to the customer s next billing cycle. Broadband Broadband Charges Home Office Office 10 Access Charge Description Designed for home workers, remote workers, sole traders and business professional Designed for small office with multiple users Only available for customers outside of O2 s broadband network. (Delivered over BT s broadband network) Contract length 24 or 36 months 24 or 36 months 24 or 36 months Cost per month (existing O2 fixed line or mobile customers) Cost per month (non O2 customers) Download speed Up to 20MB Up to 20MB Up to 8MB movers charge Customers are allowed one change of address per year. Additional changes will incur this charge. Express cancellation charge Applies if customer wants to disconnect before 30 day notice period. Reactivation charge Applies if account is suspended e.g. delayed bill payment. Reconnection charge Termination prior to contract end date Varies O2 router Applies if customer has to be reconnected e.g. landline provider disconnects landline for not paying bill. Charged for remained of period i.e. cost of monthly line rental x number of remaining months (pro-rata if mid month). Applies if customer terminates and fails to return the router (which remains the property of O2) within 30 days. Upload speed Up to 1.3MB Up to 2.5MB Up to 443kbps McAfee security licenses x2 x10 x2 Static IP Included Included n/a Wireless router Included Included Included Speed varies depending on factors including distance from the exchange. Broadband Fast Fix Cost per month Fast Fix Contract length 24 or 36 month (Service must be taken at same time as broadband contract signed) Includes Guaranteed fault fix within 24 hours. Back up dongle to use during downtime. If fault is not fixed within 24 hours O2 will give that months broadband and Fast Fix for free. If router needs replaced a new one will be delivered by 10am next working day. Things to Know 5 discount is only available to customers with and O2 business mobile or business fixed line contract. New customers that are taking multiple products at the time of connection are also eligible. A customer does not have to purchase an O2 business landline in order to subscribe to O2 business broadband. The minimum contract period for O2 business broadband is 24 months. Options are for 24 or 36 months. Compatibility Rules To provide O2 business broadband the customer must have a BT Wholesale analogue line connected at their premises. If none exists this must be obtained and can be provided by us at the same time. If a broadband service already exists for the proposed line with another broadband service this must be migrated to us. The customer will be required to get the MAC code. O2 business broadband cannot be supported over ISDN lines. O2 business broadband is available across the UK with the exception of Kingston upon Hull, Isle of Man, Isles of Scilly and the Channel Isles. 22

23 Voice Bolt Ons My Europe Extra - 12 Months add-ons Monthly cost (per month) Subject to a 12 month minimum contract Customers who sign up to this Bolt On won t be charged when they receive calls in Europe. 12 months 4.25 per month My Europe Extra includes the following countries: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (including Guadeloupe, Martinique, French Guiana, and La Réunion), Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including the Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including the Canaries), Sweden, Switzerland. *Subject to an overall cap of 1000 minutes/month applies for calls made and received. Please note you cannot add a My Europe extra bolt on to an account that also has O2 International favourites. Data Abroad What is it? Allows you to keep control of costs whilst using data abroad. When you re out of the country, O2 will keep you up to date on how much you re spending on ing and browsing the web. And make sure you never spend more than 33.34* per month. If you reach your limit you will be notified and advised of your options. Who s it for? customers who regularly or browse the web whilst abroad. Data Abroad * limit on the default spend cap. You will receive automatic usage alerts when you use data abroad. The alerts will be sent when you first start using data, at 50% of the spend cap limit and when the limit is reached. For full terms and conditions see o2international.co.uk/usingdataabroad/.aspx EU Standard Roaming Charges EU STANDARD ROAMING CHARGE TYPE Chosen Country Spain - 12 Months Monthly cost (per month) Subject to a 12 month minimum contract Ireland Bolt-On 12 months 2.13 per month 12 months Making Calls 23.33ppm Sending Texts 7p Receiving Calls 5.83ppm Using Data 0.58 EU Roaming Charges - Default Cap Region Cost per MB Charge limit per month Usage limit per month Calls made within the Republic of Ireland and back to the UK 17ppm Who s it for? customers who regularly visit the Republic of Ireland. How much does it cost? It s free. A great reason to have it Save 50%* on all calls compared with our standard rates. *The standard prices do not include the savings made with ITS. Discount Country (Existing Customers Only**) Per Month Europe** MB* Rest of world MB *Capped increase allowance EU Roaming Charges - Heavy User Cap Discount Country add-on - Making a call from the UK to: Cost per minute Region Cost per MB Charge limit per month Usage limit per month Australia 11.9p Bangladesh 23.8p China 36.6p India 23.8p New Zealand 11.9p Pakistan 23.8p South Africa 23.8p Europe** MB* Rest of world MB *Capped increase allowance ** Countries included in the Europe pricing zone are: Andorra, Austria, Belgium, Bulgaria, Cyprus, The Czech Republic, Denmark, Estonia, Finland, France, Monaco, French West, Indies, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, The Isle of Man, Italy, The Vatican, San Marino, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland. Row Standard Roaming Charges Turkey 23.8p USA or Canada 7.7p France* 10.2p World Zone Calling to the UK from included countries (per min) Calling within Zone (per min) Calling out of Zone (per min) Receiving a call (per min) Sending a text Sending a media message Germany* 10.2p Ireland* 10.2p Prices ex VAT. If a customer calls the same country regularly from the UK, the Discount Country service is a money saving alternative to their landline, as calls cost from just 9p per minute. So, customers just choose their country, subscribe for only 2.55 a month. *Exclusive to Best for (Pay as you use) customers only. **Only available to existing customers who already have Discount Country as part of their contract. If a customer moves tariff they will lose this Bolt On. USA/Canada 90p 90p 179p 39p 25p 21p Asia Pacific 60p 60p 179p 43p 30p 21p Rest of world 120p 179p*** 179p 85p 40p 21p ***120p in country 23

24 O2 International Favourites Bolt On 3 International landlines numbers 5 International landlines or mobile numbers Cost per month Priority For - Allowance 3000 minutes* of calls to their selected international landlines per month 3000 minutes* of calls to their selected international landlines per month. 200 minutes of calls to their selected international mobiles each month. Blueroom for has now been renamed Priority for and has a new Priority look and feel. This change allows us to bring together all the great benefits of being an O2 customer including: Priority Tickets Priority Moments Great offers and discounts provided as part of their business tariff All O2 business customers are eligible and there is no limit to the number of users that can register. Find out more about Priority for at Also included One Call me number this will look like an international number, but actually rings through to the customer s UK mobile. This means contacts in one overseas country can call the customer in the UK without incurring international call charges, i.e. pay the same as if they were calling a landline in their own country. Give this number to as many people as you like within their chosen country, it s not limited to their International Favourites. And if you like, you can set it up in a different country to where their International Favourites are based. * Also includes calls to mobiles in the following countries: Canada, China, Hong Kong, India, Puerto Rico, Singapore and USA. Compatible with all 2010 and 2008 mobile tariffs, as well as My, Best for Pay as You Use and Mobile Extension Unused minutes don t rollover Calls to the 0203 numbers will come off the customer s International Favourites minutes allowance, but not off their tariff s inclusive minutes Customer will hear a pre-call whisper when they call one of their international favourite numbers. They ll also get a text to warn them when they re approaching their monthly limit International Favourites is added to individual handsets, not at account level. And the minutes can t be shared across mobiles Customers can only have one International Favourites Bolt On per mobile My Europe extra bolt on cannot be added to an account that also has O2 International favourites International Favourites will sit alongside 8p calls to Europe. ITS and our other International Bolt Ons it doesn t replace any of them Caller line identity (CLI) is fully integrated with this proposition, so customers can always see who s calling. Visit EU Regulations - Data Only From 1st July 2012 O2 is reducing its roaming charges in line with the EU legislation. Under the new legislation, it will be cheaper for any customers not on O2 Travel to use their mobiles in Europe. The rates will be reflected in the International Traveller Service rates that are applied to all business tariffs. Prices will remain unchanges for customers who have chosen a bespoke roaming plan unless, the customers terms specifically references a discount against the regulated rates. Rates will remain unchanged for custoemers who have negotiated a global rate for data. New customers from the 1st July will automatically receive the default tariff. Existing O2 customers with no data roaming Bolt On will automatically migrate to default tariff. End users can choose the heavy user tariff and they can also opt out of default tariffs and remain on pay per MB. Existing O2 customers with data abroad Bolt Ons remain unchanged unless customer requests new tariffs. O2 will text all customers when they arrive overseas to inform them of the charges and to advise them about their usage. PER MB RATES EUROPE REST OF THE WORLD The following will be on offer = 3.00 PER MB = 6.00 PER MB Default cap of ex VAT (maximum amount charged per month) Equates to 50MB data Maximum allowance of 50MB - If this is reached O2 will text customer and advise user to move to the higher roaming option. If the higher option is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped). User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate. Heavy user per MB tariff with monthly charge cap of an opt in service. Equates to 200MB data Default cap of ex VAT (maximum amount charged per month). Maximum allowance of 200MB. If this is reached O2 will text the customer and advise that they move to the daily rate option. If daily rate is not selected, O2 will restrict their service for the remainder of the bill period (the service will be slower, not stopped). User can lift restriction by contacting O2. Any data used will be charged at the standard MB rate. BlackBerry data roaming The data usage is PAYU -Charging capped at customers won t receive any text message warnings. Customers with 5 daily and 20 per month Bolt Ons are deemed to have opted out. Daily rate tariff If a customer reaches the 200MB fair usage on the heavy user option they should add this Bolt On to continue to using roaming data. Charges if daily rate is not selected. EUROPE REST OF THE WORLD = 3.00 PER MB = 6.00 PER MB Only compatible with the heavy user tariff to allow continued use for very high users its equivalent to per day, for a daily allowance of 50MB. In order to request this the customer can call O2 Customer Service. Opting out Customers can opt out of being capped and remain on the per MB service. However no text alerts will be sent and no restrictions will be applied. They can choose to opt back in at a later date What about the Data Abroad Bolt Ons? Data Abroad Bolt Ons have been removed from sale. Existing customers can keep their Data Abroad Bolt Ons if they wish, as long as they remain on the default per MB tariff. They will use their Data Abroad Bolt On first and then move to per MB charging. Data Abroad Bolt Ons are not compatible with the heavy user option or daily rate. Customers can remove their existing Data Abroad Bolt Ons, regardless of contractual obligations. For example, customers with a 12 month version can remove it mid-term without being penalised. For more information please [email protected] or visit o2international.co.uk 24

25 Flexibility - O2 Retention Tools Temporary Suspension Customers reducing their workforce may not want the additional worry of losing key contact numbers if they also cancel their mobiles. That s why O2 have provided Temporary Suspension. What is It? The service allows customers to suspend some of their mobiles for a limited period. Suspended mobiles won t be able to make outbound calls but will continue to receive inbound calls. This means that customers can remain contactable, at a time when securing new business and retaining existing customers is more important than ever. The customer won t have to pay a monthly subscription for any suspended mobiles and there won t be any call charges. That means reduced cost for their business. And when circumstances improve, it s easy for them to reactivate the mobiles and add them back onto their account. You can offer the service for three, six or twelve months. The maximum total suspension period is fifteen months. Who is it For? Existing customers who are downsizing, but want to keep their numbers. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. How much does it cost? Free for the first three months 10 one off for an additional six months 20 one off for an additional 12 months There are no reactivation costs. Once a mobile is reactivated, standard monthly subs apply. Anything Else? There are limits to how many handsets a customer can have on Temporary Suspension - refer to The Sales Website for full details before offering this to customers. Not available if the customer is in arrears. Customers who leave O2 while in suspension will have terminations fees applied at full rate. Customers contract end date will be extended by the suspension period for the suspended mobiles only. If the handset is a primary user/parent this status needs to be moved to another user. Rollover minutes accrued will be lost. Voic will be deactivated for suspended mobiles and it will not be possible to divert calls to other numbers. IMPORTANT: it will not count as a disconnection. Signal Issues - O2 Boostbox O2 Boostbox is a small, low power 3G box for the home office or business that gives local 3G voice & data coverage. It s a plug and play devise and is connected to O2 s network via broadband customers would need a 3G handset and SIM and there s no change to any existing mobile tariffs. It s connected to O2 via any broadband connection, but O2 Broadband is optimised for Boostbox. There are 2 types of Boostbox available. The standard cell and the larger office cell. Larger office cells can be grouped to cover even larger areas. Both Boostboxes have a maximum of 32 users that can be registered against them. If the customer requires a multi-deployed Boostbox solution i.e. several Boostbox s that handover to each other, then the maximum number of users that can be registered across the group is 250. FAQ s Q - Is it possible to migrate from one boost box to another when on a call? A - O2 can deploy Boostbox s in a group, so that as the user moves through the building the Boostbox s hand over to each other and the call is seamlessly transferred. Q - How much band width will once call use? A - 60 KBPS Q - How many calls can the home and business Boostbox handle simultaneously? A - Home; 4 concurrent voice or data calls up to 25 metres radius range A - Enterprise; 8 concurrent voice or data calls up to metres radius range The small office Boostbox costs ex VAT and the larger Boostbox costs ex VAT. To order an O2 Boostbox please contact [email protected] For more information on O2 Boostbox please visit the O2 sales webiste: SIM Only Tariffs The simple way for customers to cut costs. New These are tariffs with no new mobile, just a SIM. You can use these tariffs to reassure prospects and customers that O2 can be flexible and help them control costs in the future if their circumstances change. Where necessary you can discuss SIM only at acquisition to help close deals (i.e. 'this is something we can offer you in the future'), but it can only be used at the point of re-sign. They are available on 24 and 36 month contracts (36 months applicable to legacy tariffs only) and are up to 15 less than the standard tariffs. Adding additional users costs almost 50% less too. These tariffs offer exactly the same minutes, texts and benefits as the standard tariffs and are available to customers who are out of contract or within 30 days of their contract end date. And remember, as the customer doesn t get a new mobile, you won t need to supply/ and or subsidise any hardware. Available at point of re-sign only (must be out of commitment) Please note that SIM Only is not applicable on O2 migrations or for customers you do not manage currently. O2 Convert For some businesses, cutting costs means reducing their workforce which in turn means they may want to cancel some of the mobiles on their account. If this happens mid-contract, they will usually have to pay termination fees. To help customers in this situation, O2 have developed O2 Convert. What is it? O2 Convert allows customers to avoid termination fees by letting their employees take their mobile numbers with them when they leave. These mobile numbers are migrated to consumer Pay Monthly contracts and moving forward ex-employees pick up their own bills. This saves the customer money and enables them to help people impacted by downsizing. Who is it For? Existing customers who are downsizing or those who want to reduce the number of business mobiles they provide to their staff. The customer must be more than six months into their current contract and have six or more handsets on their account. You can also use with prospects and at the point of re-sign to reassure them that we can be flexible if they face financial problems later. Anything Else? Users can choose any consumer Pay Monthly tariff. If the handset is a primary user/parent this status needs to be moved to another user. Not available if the customer is in arrears. Until the transfer is complete, the customer is still responsible for any account charges relating to the handset being moved. There are limits to how many handsets a customer can have on O2 Convert refer to the Sales Website for full details before offering this to customers. IMPORTANT it will not count as a disconnection. 25

26 Tariff Update Lower Price Points On Orange Solo The refreshed Orange Solo plan includes the following new lower entry points: 15 - with 200 minutes/texts and 200MB data 20 - with 400 minutes/texts and 500MB data This is a fantastic opportunity for your customers with lower usage requirements to control their spend. Orange Care - Removed From Sale Reminder that Orange care is no longer be available for connection. Orange Downgrade Policy You can downgrade one price point only at mid point of the contract term i.e. 6/9/12 months for 12/18/24 month contracts. Small OOB Data Charges From 12th of Feb, when a customer goes over their data allowance on a Small talk plan, they will be charged 5 for additional 250MB of usage. This will continue for up to a maximum of 8 times i.e. until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. There will be no further charges to the customer after this irrespective of their usage. A Fair Use limit will be applied if they exceed a certain amount of total usage. More information on this will follow when the Fair Use project is launched. How to Set-Up Orange BIS To activate your Orange BlackBerry BIS device please visit: 26

27 Orange Sense STEP 1: Choose your tariff - 18/24 months Sense 500 Sense 750 Sense 1000 Sense 1500 Sense 2000 Sense 3000 Sense 4000 Sense 5000 Sense 7000 Sense Sense Sense Sense Sense Sense Sense Sense Sense Sense Cost per month Inclusive minutes Minimum sharers What s included as standard? Other information STEP 2: Number of sharers Unlimited calls and texts between all sharers Free answer phone 24 hour replacement service for faulty phones Free online itemised billing No minimum call charge UK based customer service Unlimited number of Sharers Unlimited Wi-Fi (FUP 750MB) Unlimited calls to freephone numbers (0800/0500/0808) 12 month contracts will receive 20% less minutes and no talk benefit or flexible extras Core plan is 18 month and no talk benefit or flexible extras No rollover for unused minutes and texts per user (includes 50 texts per user) 250MB 500MB 750MB 1GB 2GB 3GB STEP 3: Choose devices & add data allowance (if required) STEP 4 Choose your unlimited calls - 24 months only 2.50 per month 4.25 per month 6.50 per month 8.00 per month per month per month Minimal data users bundle. Recommended with Symbian and low end devices Minimum entry point for Smartphone devices - iphone, BlackBerry & Android Ideal for Smartphone devices - iphone, BlackBerry & Android Ideal for Smartphone devices - iphone, BlackBerry & Android Unlimited landline calls OR Unlimited Orange to Orange calls (Once the option has been selected this can not be changed during the duration of the contract) Includes mobile browsing and tethering Includes mobile browsing and tethering STEP 5 Choose your inclusive flexible extra 24 months only Sense plans (Choice of 1 for the whole account - can be changed on a monthly basis) Text messages to share across the account Mobile browsing: 1GB shared data International calling minutes minutes of IDD calls per month to selected EU countries and USA/Canada 1 Calling while abroad minutes shared roaming minutes to EU Sense plans (Choice of 1 for the whole account - can be changed on a monthly basis) Text messages to share across the account Mobile browsing: 5GB shared data International calling minutes minutes of IDD calls per month to selected EU countries and USA/Canada 1 Calling while abroad minutes shared roaming minutes to EU STEP 6 - Chargeable bundles (add anything else you need) Bundle Contract length Cost per month Bundle Contract length Cost per month Bundle Contract length Cost per month Unlimited Orange to Orange 30 days IDD mins (per user) 30 days GB mobile browsing (shared) 30 days Unlimited landline calls 30 days shared IDD mins 30 days GB mobile browsing (shared) 30 days Mobile Mail (Ultd MB browsing) 30 days shared IDD mins 30 days GB mobile browsing (shared) 30 days Microsoft Mail (Ultd MB browsing) Contracted 6.50 Unlimited texts (per user) Contracted GB Mobile Browsing (per user) 30 days BES Express Lite (500MB) Contracted shared texts 30 days GB Mobile Browsing (per user) Contracted 8.00 BES Express Standard (750MB + Wi-Fi) Contracted shared texts Contracted GB Browse & Tether (per user) 30 days BES Standard (750MB + Wi-Fi) Contracted shared texts 30 days GB Browse & Tether (per user) Contracted EU roaming mins (per user) 30 days shared texts 30 days GB Browse & Tether (per user) 30 days shared EU roaming mins 30 days shared texts Contracted GB Browse & Tether (per user) Contracted shared EU roaming mins 30 days GB mobile browsing (shared) 30 days GB Browse & Tether (per user) 30 days A range of tethering bundles are also available with allowances of 1GB, 3GB and 10GB. See page 34 for details on these bundles. All customers can take a chargeable add-on (exclusive to the new talk plans) and/or any other existing add-on product to enhance their package to suit their needs. Customers can stack chargeable extras e.g. 2 x 5000 shared texts = 10,000 texts (this is not available with IDD & Roaming bundles, which can only be applied once). All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: 1 See the Roaming Zones table for the included countries. Out of bundle UK data rates: 5 for 250MB, repeated up to eight times until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. There will be no further charges to the customer after this irrespective of their usage. A Fair Use limit will be applied if they exceed a certain amount of total usage. 27

28 Orange Corporate Plans - 24 Months Tariff Cost per month Inclusive minutes Minimum sharers Maximum sharers What s included as standard? Other information Unlimited calls between sharers on mobile originated calls* Unlimited landline calls (to numbers starting 01, 02 or 03) Free voic No minimum call charge Discounted IDD rates for calls made to 28 popular worldwide destinations (12ppm) 24 hour faulty handset replacement (only applicable if customer has purchased a new device, from Orange) Free of Charge Care is not included in these tariffs. It can be purchased at 6 for all standard equipment and 12 for iphone. Itemised Billing is not included except via Electronic Online Billing Manager (eobm) Sharer cost 14 per user *Fair usage policy of an average of 3000 minutes per user, per month is applied to the unlimited calls between sharers. Customers can migrate up in bundle size. Minimum and maximum sharer limits are applicable with each tariff. Tariffs are available to new customers only. Corporate Plans - Out of Bundle Rates Out of bundle charges Price per minute Discounted IDD Countries IDD Countries Orange mobiles Other UK mobiles Texts Answer Phone retrieval UK GPRS Calls to charity help lines Calls to 0800, 0808 & 0500 Calls to 0845, p per minute 10p per minute 5p per message Free 80p per MB Free (visit orange.co.uk/charity for full details) 12.76p per minute 17.02p per minute Austria Hong Kong Poland Belgium Hungary Portugal Canada Ireland Russia China Israel Singapore Cyprus Italy Spain Czech Republic Japan Sweden Denmark Luxembourg Switzerland Finland Malaysia USA Calls to call forwarding services beginning with p per minute France Netherlands Calls to 0844 followed p per minute Germany Norway Calls to 0844 followed by 428, 462, or p per minute Calls to all other 0844 numbers 10.21p per minute Calls to 0871, 0872, p per minute Satellite calls per minute Calls to call forwarding numbers starting p per minute 28

29 Orange Solo 24 months STEP 1 - Choose your plan Solo 15 Solo 20 Solo 25 Solo 30 Unlimited Solo 35 Unlimited Solo 40 Unlimited Cost per month Inclusive minutes Unlimited Unlimited Unlimited Inclusive texts Unlimited Unlimited Unlimited Inclusive UK Data 200MB 500MB 500MB 1GB 2GB 4GB Pocket Landline (One to One ) Included Included BT Openzone Wi-Fi Unlimited (subject to 750MB fair use policy) STEP 2 - Choose anything else you need Out of bundle charges Price Bundle Cost per month Calls to other Orange customers 10p per minute Unlimited* Orange to Orange 6.50 per month Calls to other mobiles, including T-Mobile and EE customers 30p per minute Unlimited* landline calls (01, 02, and 03 numbers) 6.50 per month Calls to landlines (01, 02 and 03 numbers) 10p per minute Unlimited* text to UK mobiles 6.50 per month Text 10p per minute 1GB mobile browsing 3GB mobile browsing & Tethering 5.00 per month per month UK mobile data 5.00 for an addition 250MB up to a maximum of for 1GB, and 0.20 per MB thereafter 100 minutes international landline and mobile calls to key business countries in the EU, US and Canada 6.50 per month 30 Minutes of roaming calls to or from key business countries int he EU (zones 1 & 2) 6.50 per month Solo Plans are subject to a Minimum Connection Period of 24 months, 12 months, or 30 days depending on which plans you have selected. Sharers cannot be added to this Service Plan. No minimum call charge applies, Inclusive UK minutes are for calls to UK mobiles (excluding call forwarding services) and to landlines starting 01, 02, 03. Calls to mobiles on EE or T-Mobile will be treated as calls to another network. Inclusive data is for 2G and 3G services within the UK and does not include access to EE s 4G network. 1GB data bundle may not be used for tethering. You may use your phone for VOIP services. If you use your phone for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those therms, The terms state that your can t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications. At the moment, we ll decide that you are breaking these terms if you text or call more than 300 different numbers in a month. Remember, we re free to decide that other types of use may also be breaking this term. If you do break this term, we ll contact you and ask you to stop and if you don t then we may disconnect your card from our network. No Device is included with the SIM only options, and if you are bringing your Device from another Network, you may need to have it unlocked before it will work on the EE network. Devices not purchased from Orange will not be eligible for Orange our Faulty Handset Replacement Service. Offer available from 1st October 2012 ongoing and replaces existing versions of solo and is available to all new and upgrading customers and migrating customers. Please note: Customers can only migrate to a tariff of the same cost or higher. Normal termination rules apply. Additional data bundles cannot be stacked. Tethering (currently available on iphones and Android 2.2+) 1GB 3 3GB 3 10GB 3 30 day (rolling) month month Annual All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: A maximum of 10 Solo tariffs per account. 1 Please be aware that the replacement of iphone s is carried out by Apple and that they endeavour to dispatch replacements within 24 hours. A credit card or visa debit card is required for holding deposit that is refunded when the faulty device is returned and checked. 2 See the Roaming Zones table for the included countries. 3 Usage beyond tethering allowances will be charged at 4p per MB. 4 Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. Out of bundle UK data rates: 5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 29

30 Orange Sim Only 30-day rolling contracts 12 months STEP 1- Choose your tariff SIM only 15 SIM only 20 SIM only 25 SIM only 30 SIM only 35 SIM only 40 SIM only 6* SIM only 10 SIM only 15 SIM only 17* SIM only 20 SIM only 30 Cost per month Inclusive minutes Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Inclusive texts Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Inclusive (includes BlackBerry BIS/BES Express) (internet based services) GB 2GB 4GB 250MB 500MB 500MB 1GB 2GB 8GB What s included as standard? All SIM only plans include: Free answer phone Free online itemised billing Conference calling Everyphone Video calling (device dependent) No minimum call charge 12 Month SIMO Plans: Run-on Data is available; 8 x 5 each, then followed by by upfront 20 charge for unlimited data there after for remainder of billable month. * 6 and 17 SIMO plans not available on upgrades. STEP 2 - Choose anything else you need Out of bundle charges Calls to other Orange customers Price 10p per minute Bundle Unlimited* Orange to Orange Unlimited* landline calls (01, 02, and 03 numbers) Unlimited* text to UK mobiles 1GB mobile browsing Cost per month 6.50 per month 6.50 per month 6.50 per month 5.00 per month Calls to other mobiles, including T-Mobile and EE customers Calls to landlines (01, 02 and 03 numbers) Text UK mobile data 30p per minute 10p per minute 10p per minute 5.00 for an addition 250MB up to a maximum of for 1GB, and 0.20 per MB thereafter 3GB mobile browsing & Tethering per month 100 minutes international landline and mobile calls to key business countries in the EU, US and Canada 6.50 per month Solo Plans are subject to a Minimum Connection Period of 24 months, 12 months, or 30 days depending on which plans you have selected. Sharers cannot be added to this Service Plan. No minimum call charge applies, Inclusive UK minutes are for calls to UK mobiles (excluding call forwarding services) and to landlines starting 01, 02, 03. Calls to mobiles on EE or T-Mobile will be treated as calls to another network. Inclusive data is for 2G and 3G services within the UK and does not include access to EE s 4G network. 1GB data bundle may not be used for tethering. You may use your phone for VOIP services. If you use your phone for peer to peer file sharing services, we may restrict your access speed to ensure that our network is protected for all our customers. These plans are for normal person to person use from your phone and are subject to your acceptance of our standard terms and conditions for pay monthly services. We monitor use in accordance with those therms, The terms state that your can t use these plans to sell access to our network to anyone else. They are also not to be used for anything unlawful or to send nuisance communications. At the moment, we ll decide that you are breaking these terms if you text or call more than 300 different numbers in a month. Remember, we re free to decide that other types of use may also be breaking this term. If you do break this term, we ll contact you and ask you to stop and if you don t then we may disconnect your card from our network. No Device is included with the SIM only options, and if you are bringing your Device from another Network, you may need to have it unlocked before it will work on the EE network. Devices not purchased from Orange will not be eligible for Orange our Faulty Handset Replacement Service. Offer available from 1st October 2012 ongoing and replaces existing versions of solo and is available to all new and upgrading customers and migrating customers. Please note: Customers can only migrate to a tariff of the same cost or higher. Normal termination rules apply. Additional data bundles cannot be stacked. Tethering (currently available on iphones and Android 2.2+) 1GB 2 3GB 2 10GB 2 30 day (rolling) month month Annual All unlimited bundles are subject to a fair usage policy. To activate and set-up your BlackBerry BIS please visit: 1 See the Roaming Zones table for the included countries. 2 Usage beyond tethering allowances will be charged at 4p per MB. 3 Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. 30

31 iphone Roaming Bundles ipad Tariffs Roaming add-on Term Cost What s included Tariff UK use only Allowance Cost Other information iphone Europe (Zones 1 and 2) iphone World In addition to data roaming bundles, customers who opt to take the calling while abroad flexible or chargeable extra will receive the following discounts on their calls while roaming: Discounts on voice roaming rates for global travellers No cap on the volume of calls to which these discounts apply Discounts will vary depending on the zones (see below) Billing is per second iphone Roaming Charges 12 month day rolling month day rolling MB Europe Data 50MB World Data ipad 200MB (Daily) ipad 1GB (Weekly) ipad 3GB (Monthly) ipad 10 GB (Monthly) ipad 2GB & WiFi (24 Month) 200MB valid for one day GB valid for 7 days GB and unlimited BT Openzone Wi-Fi (750MB fair usage) 10GB and unlimited BT Openzone Wi-Fi (750MB fair usage) 2GB and unlimited BT Openzone Wi-Fi (750MB fair usage) per month per month per month An ipad not included with Orange ipad plan. Monthly plans subject to a minimum 1-month contract. ipad plan 1-month contracts: UK usage costs 5p per MB. Wi-Fi: unlimited use of BT Openzone hotspots in the UK subject to fair usage policy. Other terms apply: see orange.co.uk/terms. ipad abroad - Please note that ipad plans do not allow roaming; this is because the ipad is unable to receive text messages and therefore Orange have no way to enforce the EU data Cap, as they are not able to advise the user of how much data is being used. The network will not credit any roaming charges, therefore we advise not to use the ipad abroad. However, should the user wish to use an ipad be abroad, a Micro Sim should be purchased and a Standard Everywhere (Mobile Broadband) tariff applied. The pricing by zone is: Orange business zone Other Europe USA and Canada Asia and Pacific Middle east Rest of world Standard Orange pricing Make calls* 33p 75p 85p 75p Receive calls 16p 50p 50p 50p 75p 85p Orange business Make calls* 25p 70p 60p 55p World traveller Receive calls 15p 25p 45p 50p 70p 75p * Make refers to calls either back to the UK or within the country your in. Discounts on iphone Voice Roaming Charges Zones Zone Receiving calls Making calls in country Making calls back to the UK Calling countries in zones 1 and 2 Calling countries in zones 3-7 Ireland and channel islands 1-1p (6%) -5p (17%) -8p (24%) -8p (24%) -10p (15%) Orange business zone 2-1p (6%) -8p (24%) -8p (24%) -8p (24%) -30p (35%) Other Europe 3-25p (50%) -5p (7%) -5p (7%) - - Asia Pacific and South Africa p (27%) -20p (27%) - - USA and Canada 5-5p (10%) -25p (29%) -25p (29p) - - Middle east 6 Rest of world 7-5p (7%) -10p (12%) For a full list of countries in each zone, please refer to 31

32 Out Of Bundle Rates, IDD Call Rates & BES Licensing Costs Solo/SIM Only Out Of Bundle, Premium & Call Forwarding Rates Sense Out Of Bundle, Premium & Call Forwarding Rates Out of bundle charges Solo (price per minute ex VAT) SIM Only (price per minute ex VAT) Out of bundle charges Price per minute Calls to other Orange customers 10p 15p Calls to other mobiles, including T-Mobile 30p 35p Calls to landlines (01/02/03) 10p 15p Text 10p per text 15p per text Calls to Orange phones Answer phone Landlines (01,02,03) Text 10p Free 10p 10p UK mobile data Answer phone 5 for 250MB, repeated up to eight times until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. Call forwarding services starting p Other call forwarding services 63.83p Calls to charity helplines Calls to 0800, 0500, 0808 Free Free - visit orange.co.uk/charity for more information Calls to 0845, p Calls to 0844 followed by p Calls to 0844 followed by 428, 462 or p Calls of other 0844 numbers 10.21p Calls to 0871, 0872, p Calls to numbers starting , or p 1.45 Other UK mobiles 30p Itemised billing Free Calls to charity helplines Free. Visit orange.co.uk/charity for more information Calls to 0800, 0500, p Calls to 0845, p Calls to 0844 followed by p Calls to 0844 followed by 428, 462 or p Calls to all other 0844 numbers 10.21p Calls to 0871, 0872, p Call forwarding services 63.83p Call forwarding services to numbers beginning p Call forwarding services starting p Calls to numbers starting p Calls to numbers starting p Calls to numbers starting , or Satellite calls 4.89 Calls to numbers starting p Calls to numbers starting p Satellite calls 4.89 Itemised billing Orange Directory Enquiries per month 89p per call UK GPRS Orange Directory Enquiries for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. 89p per call IDD Call Rates Video calling (Orange to Orange) Video calling (off net) 25p 42p Zone Zone name Calling an international number from the UK (per min) Send a text to an international number from the UK Itemised billing (paper) 1.32 per month Zone 1 Republic of Ireland 0.12 Zone 2 Europe Zone 3 Europe Zone 4 Asia Pacific 0.30 Zone 5 USA and Canada Zone 6 Middle East and South Africa 0.45 Zone 7 Rest of World

33 Orange BlackBerry - Small BlackBerry BES BlackBerry Standard BlackBerry Lite BlackBerry Data Only Service Plan Service BES EXPRESS BES EXPRESS BlackBerry Standard & BlackBerry Lite Cost per month Term Allowance 12/18/24/36 months 750MB 12/18/24/36 months 500MB To take BlackBerry Standard or Lite as a data only plan, customers must add this Data Only Service Plan at 5 per month. Wi-Fi Unlimited (750MB FUP) Unlimited (750MB FUP) (Please note this product comes with no minutes, data allowance and has a full voice bar and exists only to enable the BlackBerry Standard and Lite plans to be taken as data only plans.) To activate and set-up your BlackBerry BIS please visit: All prices are ex VAT. Out of Bundle Date: 5 for 250MB, repeated up to eight times until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. Orange BlackBerry - Solution BlackBerry BES 28 BES 20 BES BlackBerry Enterprise BlackBerry Standard BlackBerry Lite BlackBerry Data Only Service Full BES Full BES Full BES BIS or BES Express BIS or BES Express BlackBerry Enterprise, Standard & Lite Cost per month Term 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months 12/18/24/36 months To take BlackBerry Enterprise, Standard or Lite as a data only plan, customers must add Allowance 200MB 200MB 750MB 750MB 500MB this Data Only Service Plan at 5 per month. Wi-Fi - - Unlimited (750MB FUP) Unlimited (750MB FUP) n/a Technical Support - - Included Optional per user Optional per user (Please note this product comes with no minutes, data allowance and has a full voice bar and exists only to enable the BlackBerry Enterprise, Standard and Lite plans to be taken as data only plans.) Please ensure when selling BES you clearly state on the Solution Schedule and CIF the correct price point. To activate and set-up your BlackBerry BIS please visit: Out of Bundle Date: 5 for 250MB, repeated up to eight times until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. Orange BlackBerry Roaming Bundles - To be Added to BIS Or BES BlackBerry roaming bundles BlackBerry Europe BlackBerry World (Global) Cost per month Term 12/18/24/36 months 12/18/24/36 months Allowance 20MB 20MB All prices exclude VAT. BlackBerry Europe/World bundles are for access when abroad. Orange Everywhere Mobile Broadband Orange Everywhere UK & Abroad Mobile Broadband Commitment 1GB 3GB 10GB Everywhere Europe data Worldwide data Sim Only (24) days (rolling) Term 24 month 24 month 24 month 24 month Cost per month month Allowance 3GB UK data 200MB roaming data 10GB UK data 200MB roaming data 3GB UK data 200MB roaming data 10GB UK data 200MB roaming data 24 month All plans are data only. Out of bundle; 2.55 per MB in business zones 1 & 2, 5.50 Rest of World. 4p per MB in UK All prices exclude VAT. Usage beyond these allowances will be charged at 4p per MB. *Applies to 24 month 1GB plan. See page 26 for details. 33

34 Orange Small Data Bundles 1GB 2GB 3GB 5GB Mobile Browsing Mobile browsing and Tethering 30 days Contracted days Contracted Out of bundle UK data rates: 5 for 250MB, repeated up to eight times i.e. until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. There will be no further charges to the customer after this irrespective of their usage. There will be no further charges to the customer after this irrespective of their usage. A Fair Use limit will be applied if they exceed a certain amount of total usage. Orange Tethering Tethering (currently available on iphones and Android 2.2+) 1GB 3GB 10GB 30 day (rolling) month month Annual* All prices exclude VAT. *Annual bundles will work for one calendar year, ideal for sporadic or light tethering and can be applied where the customer has 12 months or more left of their voice contract. Out of bundle UK data rates: 5 for 250MB, repeated up to eight times i.e. until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. There will be no further charges to the customer after this irrespective of their usage. A Fair Use limit will be applied if they exceed a certain amount of total usage. Orange Microsoft Mail For Microsoft Mail Plan Term Line Rental Allowance Microsoft Mail to add-on to voice 12 month MB Microsoft Mail data only plan 12 months MB Microsoft Mail data and SIM only 12 months MB Out of bundle UK data rates: 5 for 250MB, repeated up to eight times i.e. until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. There will be no further charges to the customer after this irrespective of their usage. A Fair Use limit will be applied if they exceed a certain amount of total usage. Orange Nokia & Mobile Mail For Nokia and Mobile mail add-on for Term Line Rental Allowance Description Nokia add-on 12/18/24 months 6.38 Mobile Mail add-on 12/18/24 months 6.38 Unlimited and 500MB of mobile browsing for customers with ISP based accounts Unlimited and 500MB of mobile browsing for customers with ISP based accounts Push for Nokia devices Push for other devices Out of bundle UK data rates: 5 for 250MB, repeated up to eight times i.e. until an OOB data charge of 40. Any data used after this will be charged at a flat rate of 20. There will be no further charges to the customer after this irrespective of their usage. A Fair Use limit will be applied if they exceed a certain amount of total usage. 34

35 Roaming Data Bundles World Traveller roaming data bundles Term Line Rental Out of bundle rates World Traveller Rest of the world Term Line Rental Allowance Europe 20MB 30 day rolling Europe 100MB 30 day rolling Europe 200MB 30 day rolling Europe 10MB 12 months 8.50 Europe 500MB UK data and 20MB Roaming 12 months Global 20MB 30 day rolling Global 100MB 30 day rolling Global 200MB 30 day rolling Global 10MB 12 months Global 500MB UK data and 20MB Roaming 12 months DATA These can not ROAMING be added to BIS/BES DAILY plans Bundle Term Line Rental Allowance UK data rates 5 for 250MB, repeated up to four times to a maximum of 1GB. Any data used after this 1GB will be charged at 80p per MB. For full out of bundle rates please visit busniess World Traveller 12 months 5.00 Out of bundle rates - Zones 1 and 2 = 0.58 per MB - Rest of the world = 5.50 per MB. Orange Travel Zones Zone Zone 1 Zone 2 Zone 3 Zone 4 Countries included Guernsey, Jersey, Republic of Ireland, Isle of Man 20% off all calls made or received in Zones 1, 2 and 5 (EU, USA and Canada) and 10% of all calls made and received elsewhere Andorra, Austria, Belgium, Bulgaria, Cyprus (South), Czech Republic, Denmark, Estonia, Finland (including Aland Islands), France (including French Guiana, Guadeloupe, Martinique and Reunion), Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal (including Azores and Madeira), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands, Ceuta and Melilla), Sweden, Switzerland, Vatican City (Italy) Albania, Belarus, Bosnia and Herzegovina, Croatia, Cyprus North, Faroes, Georgia, Israel (including Palestine), Macedonia, Montenegro, Serbia, Turkey Ukraine Australia, Chatham Islands, China, Hong Kong, Japan, Korean Republic (South), Malaysia, New Zealand, Norfolk Island, Singapore, South Africa, Thailand EU Data Roaming Daily 30MB Daily MB to be used in zones 1 and 2 EU Data Roaming Daily 50MB Daily MB to be used in zones 1 and 2 Zone 5 Zone 6 Canada, USA Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, UAE World Select daily data 30MB Daily 5.50 ROW daily data 30MB Daily 7.50 ROW Plus daily data 30MB Daily MB to be used in: Armenia, Australia, China, Columbia, Croatia, Ecuador, Israel, Mexico, Peru, Russia, Turkey, USA. 30MB to be used in: Botswana, Dominican Republic, Egypt, Honduras, Iceland, India, Indonesia, Ivory Coast, Macedonia, Malaysia, Monserrat, Montenegro, New Zealand, Nigeria, Saudi Arabia, Senegal, Singapore, Sri Lanka, Uganda, Zambia. 30MB to be used in: Canada, Caribbean, Gabon, Greenland, Guyana, Hong Kong, Morocco, Netherland Antillies, South Africa, South Korea, Tanzania, Thailand, Ukraine, Venezuela. Zone IDD minutes countries: Europe Traveller Europe Traveller (Zones 1 and 2) All other countries where we have roaming agreements Ireland, France, Malta, Spain, Austria, Germany, Netherlands, Sweden, Belgium, Greece, Norway, Switzerland, Cyprus, Iceland, Poland, Canada, Denmark, Italy, Portugal, USA, Finland, Luxembourg and Romania. Term Line Rental Allowance Out of bundle rates - EU: 0.58 per MB (16MB EU data limit will not apply) - ROW: 5.50 per MB. Bundles expire at midnight local time. Bundles do not rollover. The customer is only charged when they use data abroad. Only one data roaming bundle is allowed on an account at any one time. Europe Traveller 30 day rolling 7.00 Europe Traveller 12 months p per minute to make calls to the UK and 1000 minutes to receive calls* *23p to make a call from anywhere in zones 1 and 2 to anywhere in zones 1 and 2 plus back to the UK EU regulations mean that transferring data in Europe will be limited to 16MB/month. This impacts things like mobile devices and laptops with mobile broadband connections whilst in the EU. This is an automatic opt in so Orange limit all customers unless they opt out of the cap. What does this mean for my customers? Some of your customers use data roaming in the EU and some of them use more than 16MB in a month. If these customers don t opt out they will be capped. When a customer data roams in the EU Orange will send them text messages when they reach 8MB and when they are close to the 16MB limit. Once they reach the limit their data will be cut off unless they contact Orange to opt out. Customers who have chosen to apply a data roaming bundle on their account which provides more than 16MB of data will automatically be opted out of this cap. What are the next steps? Customers can opt out of the data cap and most of the customers who use data in the EU will want to opt out as they are not going to want to stop receiving s or not use mobile broadband if they are on an important business trip. The decision maker on the account (or a designated 3rd party) can call Orange Customer Services to opt out of the cap for individual numbers on the account or for the account as a whole. 35

36 Orange Photo Message Bundles Photo bundles 15 per month 30 per month 60 per month Flexible Workforce Charges Price per minute Term 30 days 30 days 30 days Cost per month Out of bundle rates Standard - per photo message p (up to 50 kilobytes) Multiple photo messages p (or singles over 50 kilobytes) Orange Text Add-On - Sense, Solo & All Other Legacy Tariffs text bundles 30 day rolling Contracted Annual Fee UK minutes in talkplan UK calls Texts Answer phone International direct dial Data Itemised billing Calls to charity helplines per subscriber None 14p per minute 14p per text 14p per minute Standard roaming rates apply 2.55 per MB 1.28 per month Free. Visit orange.co.uk/charity for more information Bundle size Single Group (Shared) Single Group (Shared) Unlimited 7.50 (Fair usage 3000) (Fair usage 3000) The above bundles can be added to single and shared users, unless stated Out of bundle messages will be charged at talkplan rate. All prices are for usage within the UK only. Inclusive messages are at any time (peak or off-peak) to any UK mobile network or landline number starting 07, 01 or 02. Unused texts do not rollover. - Calls to 0845, p Calls to 0844 followed by p Calls to 0844 followed by 428, 462 or p Calls to all other 0844 numbers 10.21p Calls to 0871, 0872, p Call forwarding services 63.83p Calls to numbers starting p per minute Orange Maps Professional Orange Pocket Landline Orange Maps Professional Monthly Charge Tariff Cost Description 1 Month Month Pocket Landline Many to One per landline number One to Many (up to 5 mobiles) One to Many (up to 10 mobiles) Choose 1 landline number that s routed to 1 mobile Up to 10 landline numbers that all route to 1 mobile One landline number that s routed to up to 10 mobiles 18 Month Month

37 Tariff Update Unlimited Just 1 Per Day Your customers can now enjoy the flexibility of a plan that gives them unlimited internet, minutes and texts for only 1 a day! Available on 12 and 24 month plans. For more information see page 42. New 3 Months Free Mobile Broadband Available until 31st March 2013 T-Mobile are offering 3 months free on Mobile Broadband on both 18 and 24 month 1GB and 3GB plans when a customer joins or upgrades. Please see page 43 for more information 25% Off All SIM Only Plans on T-Mobile The 25% off all 12 month and 30 day SIM Only plans when a customer joins or upgrades until 31st March See page 41 for for the SIM Only tariff information. 37

38 1-Plan - 12 & 18 Months Step 1 - Choose number of users Sharer cost 12 month plans: per user (can be reduced to or 7.77) 18 month plans: per user Step 2 - Choose your minutes & texts Inclusive UK minutes Also Includes Unlimited UK texts Unlimited UK landline 1-Plan - 24 & 36 Months Calls to colleagues on 1-Plan and checking voic in the UK 2.50 per user (must be applied to all lines) 2.50 per user (must be applied to all lines) Step 1 - Choose number of users Sharer cost Step 2 - Choose your minutes & texts 24 month plans: per user (can be reduced to or 7.77) 36 month plans: per user Inclusive UK minutes Also Includes Unlimited UK texts Unlimited UK landline Calls to colleagues on 1-Plan and checking voic in the UK Unlimited Unlimited Add Any And Shared Bundles Step 3 - Choose your option with unlimited Internet included (500MB fair use policy) Bundle Cost per month Bundle Cost per month Bundle Cost per month Bundle Cost per month BIS or Windows per user BES Express 7.50 per user BES per user iphone (1GB fair use policy) per user Step 4 - Add any shared bundles needed - 30 day rolling & 24 month options unless stated Bundle Cost per month Bundle Cost per month Bundle Cost per month Bundle Cost per month Euro Travel 60 minutes International Travel Zone 1-30 minutes International Travel Zone minutes shared texts Euro Travel 125 minutes International Travel Zone 1-60 minutes shared texts shared texts Euro Travel 250 minutes International Travel Zone minutes shared texts shared texts Euro Travel 500 minutes International Travel Zone minutes shared texts shared texts Euro Travel 1250 minutes (30 day only) International Travel Zone 2-30 minutes shared texts shared texts Euro Travel 2500 minutes (30 day only) International Travel Zone 2-60 minutes shared texts shared texts Euro Travel 5000 minutes (30 day only) International Travel Zone minutes shared texts shared texts Fair use policy applies to unlimited offerings. See page 17 for full details on the Euro & International Travel Boosters. 38

39 Pay Monthly Plans 6, 12, 18 & 24 Months Step 1 - Choose your tenure and plan 6 month plans 12 month plans 18 month plans 24 month plans Cost Minutes Texts Cost Minutes Texts Internet Cost Minutes Texts Internet Cost Minutes Texts Internet MB None None MB MB MB MB MB MB MB MB MB GB MB MB GB GB GB GB Step 2 - Choose your free flexible booster (18 & 24 month plans only) Can be changed on a monthly basis Booster Includes Booster Includes Texts Booster 3000 UK texts Euro Travel Booster 25 minutes to make or receive calls and 5 texts Internet Booster* 500MB and Internet Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles Landline Booster 3000 UK landline minutes USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers Step 3 - Choose any other boosters (30 day rolling - stays on the account until customer removes) Booster Includes Cost Booster Includes Cost Texts Booster 3000 UK texts 5.00 International Travel Zone 1-60 minutes 60 minutes to make or receive calls and 20 texts Internet Booster* 500MB and Internet 5.00 International Travel Zone minutes 125 minutes to make or receive calls and 50 texts Landline Booster 3000 UK landline minutes 5.00 International Travel Zone minutes 250 minutes to make or receive calls and 50 texts T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers 5.00 International Travel Zone 2-30 minutes 30 minutes to make or receive calls and 10 texts Unlimited BIS & Internet Booster* and Internet on a BlackBerry (FUP 500MB) 5.00 International Travel Zone 2-60 minutes 60 minutes to make or receive calls and 20 texts Euro Travel 25 minutes 25 minutes to make or receive calls and 5 texts 5.00 International Travel Zone minutes 125 minutes to make or receive calls and 50 texts Euro Travel 50 minutes 50 minutes to make or receive calls and 10 texts International Travel Zone minutes 250 minutes to make or receive calls and 50 texts Euro Travel 125 minutes 125 minutes to make or receive calls and 50 texts Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles 5.00 Euro Travel 250 minutes 250 minutes to make or receive calls and 100 texts USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles 5.00 International Travel Zone 1-30 minutes 30 minutes to make or receive calls and 10 texts International Text Booster 100 texts to any county from the UK 5.00 *You can get the Internet booster if you have the 25, 30 or 40 plan on 18 month or the 20, 25 or 30 plan on 24 month, but the Internet booster s fair use amount of 500MB a month replaces your existing monthly data allowance, it does not get added on top. As you already have lots of data with the 40+ plans on 18 month and 35+ plans on 24 month, you can t get the Internet booster with those plans. If BlackBerry users want to use the device for s they will need to add the Unlimited BIS & Internet Booster. See page 41 for applicable countries for Euro & International Tarval Boosters. 39

40 SIM Only Plans 25% Off Step 1 - Choose your tenure and plan Cost 30 day plans 12 month plans Minutes Texts Minutes Texts % off promotion - now 7.78* % off promotion - now 11.66* % off promotion - now 15.56* % off promotion - now 19.44* % off promotion - now 23.33* Step 2 - Choose your free flexible booster (can be changed on a monthly basis) Booster Includes Booster Includes Texts Booster 3000 UK texts Euro Travel Booster 25 minutes to make or receive calls and 5 texts Internet Booster** 500MB and Internet Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles Landline Booster 3000 UK landline minutes USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers International Text Booster 100 texts to any county from the UK Unlimited BIS & Internet Booster** and Internet on a BlackBerry (FUP 500MB) Step 3 - Choose any other boosters (30 day rolling - stays on the account until customer removes) Booster Includes Cost Booster Includes Cost Texts Booster 3000 UK texts 5.00 International Travel Zone 1-60 minutes 60 minutes to make or receive calls and 20 texts Internet Booster* 500MB and Internet 5.00 International Travel Zone minutes 125 minutes to make or receive calls and 50 texts Landline Booster 3000 UK landline minutes 5.00 International Travel Zone minutes 250 minutes to make or receive calls and 50 texts T-Mobile Talk Booster 3000 minutes to other T-Mobile UK customers 5.00 International Travel Zone 2-30 minutes 30 minutes to make or receive calls and 10 texts Unlimited BIS & Internet Booster* and Internet on a BlackBerry (FUP 500MB) 5.00 International Travel Zone 2-60 minutes 60 minutes to make or receive calls and 20 texts Euro Travel 25 minutes 25 minutes to make or receive calls and 5 texts 5.00 International Travel Zone minutes 125 minutes to make or receive calls and 50 texts Euro Travel 50 minutes 50 minutes to make or receive calls and 10 texts International Travel Zone minutes 250 minutes to make or receive calls and 50 texts Euro Travel 125 minutes 125 minutes to make or receive calls and 50 texts Europe & Australasia Talk Booster 60 minutes from the UK to landlines or mobiles 5.00 Euro Travel 250 minutes 250 minutes to make or receive calls and 100 texts USA & Canada Talk Booster 120 minutes from the UK to landlines or mobiles 5.00 International Travel Zone 1-30 minutes 30 minutes to make or receive calls and 10 texts International Text Booster 100 texts to any county from the UK 5.00 See page 43 for applicable countries for Euro & International Travel Boosters. *Promotion available for all new connections and upgrades made between 5th December st March **If BlackBerry users want to use the device for s they will need to add the Unlimited BIS & Internet Booster. 40

41 1-Plan Call Charges Pay Monthly & SIM Only Call Charges The Full Monty Call Charges Charges Cost Charge type Rate Charges Cost (inc VAT) UK local and national calls (per minute) 10.21p Calls to customers of UK mobile networks and UK landlines (starting 01, 02 and 03, but excluding Jersey, Guernsey and Isle of Man) 30p a minute Calls to UK mobiles (per minute) 40p Calls to T-Mobile UK customers (per minute) 8.51p Calls to 0843/0844/0871/0872/0800/0808/ p a minute Calls to UK landlines starting 01, 02 & 03 (per minute) (excluding the Channel Islands and the Isle of Man) 40p Calls to other UK networks (per minute) 29.79p Calls to 0845/ p a minute Text messages (per message) 15p Text messages (per message) 10.21p Calls to all other 08 20p Picture messages (per message) 30p Data (per MB) 85p Calls to p a minute Voic (per minute) 40p Picture messages (per message) 17.02p Minimum call charge 1 minute Internet on your phone 1.02 a day maximum Calls to Customer Services (per minute) FREE Minimum call charge 4.26p Itemised billing FREE Calls to 0800/0500 up to 6.17p Calls to 0808 up to* 6.17p Texts to customers of UK mobile networks and landlines (starting 01, 02 and 03, but excluding Jersey, Guernsey and Isle of Man) Picture messages to customers of UK mobile networks and landlines (starting 01, 02 and 03, but excluding Jersey, Guernsey and Isle of Man) voic in the UK Internet on your phone 10p a minute (20p to non-uk customers) 20p a minute Free 50p a MB (maximum charge of 1 a day) Numbers starting 0500, 0800, 0808 (per minute) 7.40p Numbers starting 0845, 0870 (per minute) 12.40p Numbers starting 0843, 0844, 0871, 0872 (per minute) 40p Numbers starting 070 (per minute) Up to 77p Numbers starting 09 (per minute) Up to 255p Calls to all other 08 numbers up to* 8.51p *Please call Customer Service on 150 for further information about charges for specific numbers starting with 08. Minimum call charge 1 minute The Full Monty 12 & 24 Month NEW 12 month plans 24 month plans Cost Minutes Texts Internet Cost Minutes Texts Internet 30 Unlimited Unlimited Unlimited 30 Unlimited Unlimited Unlimited *Please Note: Internet on your phone excludes using your phone as a modem (tethering) and network traffic controls apply. ** Calls to 08 (including 0870) or 070 numbers are not included in pay monthy allowances. Calls to 0800, 0808 and 0500 will cost 6.17p/min. Calls to 0845 and 0870 cost 10.33p/min. Other 08 numbers cost 20p/min. 070 numbers cost up to 75p/min. Calls to mobiles on a Mobile Virtual Network Will Be charged at 30p/min. ***Unlimited minutes are to call other customers of UK mobile networks, voic and landlines starting with 01, 02 & 03. Unlimited calls, texts and internet (web browsing, s, streaming, VoIP, instant messaging - excludes tethering). For customers purchasing this plan with a BlackBerry, BlackBerry Mail is free. 41

42 Mobile Broadband Term 1GB 3GB 10GB 3 Months 1&3 GB Plan Shared European Roaming Minute Bundles ( 1-Plan Only) 125 minutes 250 minutes 500 minutes 1250 minutes 2500 minutes 5000 minutes 18 months months If you reach your monthly allowance limit, you ll still be able to check your s (without attachments) and visit websites but you won t be able to do things like streaming for the rest of the period. Mobile Broadband Tethering Term 1GB 3GB 5GB 10GB 30 days months months If you reach your monthly allowance limit, you ll still be able to check your s (without attachments) and visit websites but you won t be able to do things like streaming for the rest of the period. BlackBerry - And Internet BIS BES Express BES World BlackBerry Tenures available 30 days / 18 mths /24 mths 30 days / 18 mths /24 mths 30 days / 18 mths /24 mths 30 days Monthly cost Allowance Unlimited (subject to 500MB fair use policy) Tenure 30 days 30 days 30 days 30 days 30 days 30 days Monthly cost Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungry, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. 1-Plan Sharer Euro Travel Boosters Boosters for Sharers Term Includes Cost Euro Travel 60 minutes 30 day rolling / 24 month 60 minutes to make or receive calls Euro Travel 125 minutes 30 day rolling / 24 month 125 minutes to make or receive calls Euro Travel 250 minutes 30 day rolling / 24 month 250 minutes to make or receive calls Euro Travel 500 minutes 30 day rolling / 24 month 500 minutes to make or receive calls Euro Travel 1250 minutes 30 day rolling / 24 month 1250 minutes to make or receive calls Euro Travel 2500 minutes 30 day rolling / 24 month 2500 minutes to make or receive calls Euro Travel 5000 minutes 30 day rolling / 24 month 5000 minutes to make or receive calls International Travel Zone day rolling / 24 month 30 minutes to make or receive calls International Travel Zone day rolling / 24 month 60 minutes to make or receive calls International Travel Zone day rolling / 24 month 125 minutes to make or receive calls International Travel Zone day rolling / 24 month 250 minutes to make or receive calls International Travel Zone day rolling / 24 month 30 minutes to make or receive calls iphone - and Internet ( 1-Plan Only) Tenures available Unlimited (subject to 1GB fair use policy) 30 days / 18 months /24 months Monthly cost International Travel Zone 2-60 minutes 30 day rolling / 24 month 60 minutes to make or receive calls International Travel Zone minutes 30 day rolling / 24 month 125 minutes to make or receive calls International Travel Zone minutes 30 day rolling / 24 month 250 minutes to make or receive calls Euro / International Travel Booster Countries and Internet (non BlackBerry/ iphone) 500MB 1GB Unlimited* (existing customers only) Tenures available 30 days / 18 months /24 months 30 days 30 days Monthly cost *Subject to fair use policy. Booster Euro Travel Booster International Zone 1 International Zone 2 Countries Austria, Azores, Balearic Islands (Spain), Belgium, Bulgaria, Cyprus (excluding North Cyprus), Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Madeira (Portugal), Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. Ireland, Canary Islands (Spain), French Guyana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Reunion, San Marino, Vatican City, Norway. Jersey, Guernsey, Isle of Man, Switzerland, Andorra, Faroe Islands Australia, Canada, China, Egypt, Hong Kong, India, Israel, New Zealand, Pakistan, S. Africa, Turkey, USA. All other destinations, excluding Nigeria and Cuba 42

43 Euro Internet Roaming Charges Euro Internet 3MB Euro Internet 20MB Euro Internet 50MB Roaming calls Making calls per minute (anytime) Recieving calls per minute (anytime) Data Charges Cost 83p Term (expires when MB allowance has been used or duration has passed) Calling Abroad Charges World zones Europe Ireland, Channel Islands & Isle of Man Countries Up to 1 day Up to 7 days Up to 30 days Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican. Euro Mobile Broadband Euro Broadband 3MB Euro Broadband 20MB Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovak Republic, Spain, Sweden, Switzerland, Vatican Per minute 17.02p Guernsey, Ireland, Isle of Man, Jersey 12.76p USA,Canada Canada, USA, US Virgin Islands 8.51p Australia, New Zealand Australia, New Zealand 25.53p Rest of the World See below 88.08p Euro Broadband 50MB Making a call Minimum call charge Euro Broadband 200MB Cost 83p How long it will take to use allowance About 15 minutes About 2 hours About a day About a month Countries available on: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Canary Islands, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino Slovakia, Slovenia, Spain, Sweden, Switzerland and the Vatican. Sending a text 1.7p 17.02p Rest of the World: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Congo (Dem Rep of), Cook Islands, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey (Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. Zone 1: Eire, Channel Isles & Isle of Man Zone 1A: Ireland (Republic of), Isle of Man* Zone 1B: Guernsey, Jersey Zone 2: Europe 1 (EEA) Zone 1A 24p 6.6p From 1** Zone 1B 24p 6.6p 7.50 per MB Zone 2A* 24p 6.6p From 1** Zone 2B 24p 6.6p 7.50 per MB Zone 2A: Austria, Azores, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Madeira, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (inc Balearics), Sweden. Zone 2B: Canary Islands (Spain), French Guyana, Gibraltar, Guadelope, Guernsey, Jersey, Iceland, Liechtenstein, Martinique, Norway, Reunion, San Marino, St Barthelemy and St Martin (French West Indies territories), Vatican City Zone 3: Europe 2 (Non EEA) 55p 20p 7.50 per MB Zone 3: Andorra, Faroe Islands, Switzerland Zone 4: United States & Canada 55p 50p 7.50 per MB Zone 4: Canada, United States of America Zone 5: Australia & New Zealand 75p 30p 7.50 per MB Zone 5: Australia, New Zealand Zone 6: Rest of the World per MB Zone 6: Afghanistan, Albania, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Congo, Congo (Dem Rep of), Cook Islands, Costa Rica, Croatia, Cuba, Djibouti, Dominica, Dominican Republic, Dutch Antilles, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French West Indies, Gabon, Gambia, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Palestinian Authority, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, wseychelles, Sierra Leone, Singapore, South Africa, South Korea, Sri Lanka, St. Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Sudan, Suriname, Swaziland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad & Tobago, Tunisia, Turkey (Incl. North Cyprus), Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, Uruguay, US Virgin Islands, Uzbekistan, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. *Please note that these prices are exclusive of VAT. **To use Web n Walk, Mobile Broadband and Instant whilst in the EU or EEA you will need to buy one of our Euro Internet or Euro Broadband Boosters unless you have opted out from this service. If you have opted out of Euro Boosters, data will cost 1.28 per MB in zones 1A and 2A and 7.50 per MB in zones 1B and 2B. If you are in any other part of the world it will cost 7.50 per MB. Go to the Euro Boosters page for more information. WorldClass WorldClass gives customers cheaper calling rates whilst they are abroad when in certain countries. Customers can make calls for just 55p/min in 18 countries; and from Ireland just for 25p/min (inc VAT) with no additional monthly charge. Customers are charged for a minimum of 1 minute when making a call from a WorldClass network, then at 30 second intervals. Calls to voic and Customer Services from WorldClass partner networks will be charged at the WorldClass rates. Calls received will be charged at the roaming rate. Customer can get WorldClass FREE by either calling Customer Services or adding it on via My T-Mobile. For frequent travellers this is a great way to save some money! 43

44 Travel Boosters Internet Travel Boosters Booster Line rental EUROPE Euro 10MB 2.08 Euro 50MB 8.33 Euro 200MB Broadband Travel Boosters Booster Line rental EUROPE Euro 10MB 2.08 Euro 20MB 4.17 Euro 50MB 8.33 Travel Booster Zones EUROPE EUROPE CONT. ROW A ROW B ROW C ROW D ROW D CONT. ROW E Austria Portugal Armenia Antigua and Barbuda Anguilla Afghanistain Lao USA Belgium Romania Australia Bahamas Bermuda Albania Lebanon Bulgaria Slovakia China Barbados Brunel Darussalem Algeria Macau Cyprus Slovenia Culmbia Botswana Cape Verde Andorra Madagascar ROW A/E A/E 10MB A/E 50MB A/E 200MB ROW B B 10MB B 20MB B 50MB ROW C C 10MB C 20MB C 50MB ROW D D 10MB D 20MB D 50MB Euro 200MB ROW A/E A/E 10MB A/E 20MB A/E 50MB A/E 200MB ROW B B 10MB B 20MB B 50MB ROW C C 10MB C 20MB C 50MB ROW D D 10MB D 20MB D 50MB Please note: BlackBerry users will not be able to buy the Internet Travel Boosters. Current roaming BlackBerry services will remain available for BlackBerry customers including the Worldwide Roaming Booster. Without the booster, data roaming anywhere in the world is charged at the default price per MB ( 58p ex vat Europe & 7.50 for ROW) up to a cap of 4 per day. In addition a monthly cap of 40 (ex vat) will be applied in Europe. All boosters last for 30 days from point of purchase,it or until you have used your full data allowance. Once your booster runs out you will have to buy another one in order to connect to the Internet. The cost of the booster will be added to your bill. Czech Republic Spain Croatia Canada Cayman Islands Angola Maldives Denmark Sweden Ecuador Ivory Coast Chile Argentina Air and Maritime Estonia Switzerland India Dominican Republic Congo Azerbijan Mauritus Finland Reunion Islands Israel Egypt Dominica Bahrain Mongolia France French Guiana Macedonia Indonesia El Salvodor Bangladesh Mozambique Germany Monaco Mexico Jamaica Gabon Belarus Nepal Gibraltar Lichtenstein Peru Malaysia Grenada Bolivia Oman Greece San Marino Russia Monseratt Guyana Bosnia and Herzgovina Panama Guadeloupe Azores Turkey Morocco Honduras Brazil Paraguay Gurnsey Canary Islands New Zeland Hong Kong Cambodia Phillippines Hungary Madeira Nigeria Kenya Cameroon Qutar Iceland Martinique Saudi Arabia Lesotho Cuba Rwanda Ireland Vatican Senegal Namibia Faroe Islands Sudan Isle of Man Seychelles Nicaragua Fiji Tajikistan Italy Singapore Pakistan Gambia Uruguay Jersey South Africa St. Lucia Georgia Uzbekistan Latvia Sri Lanka Taiwan Ghana Vietnam Lithuania Serbia Thailand Greenland Zimbabwe Luxembourg Tanzinia Trinidad & Tobago Iraq Malta Uganda Tunisia Japan Netherlands Ukraine Turks and Calcos Islands Jordan Norway Zambia United Arab Emirates Kazakhstan Poland South Korea Venezuela Kuwait 44

45 Company Contacts Account Managers Contact Number Development Manager (Midlands & Heart of England) Development Manager (North East & North West) Development Manager (North West London) Development Manager (North West) Development Manager (Midlands) Development Manager (South East) Internal Development Manager Internal Development Manager Internal Development Manager Cally Taylor Lucy Kennedy Debbie McGinn Iain Matthews Matt Rowland Ryan Neale Sean Allgrove Shapla Begum Sam Mowles Orange Specialist Michelle Berry Vodafone Specialist Sarah Brearley Connections - Upgrades, Miscellaneous and General enquiries Team Coach Connections Advisor Connections Advisor Connections Advisor Contact Number Leon Smith Jamie Day Lewis Mark Gavin Locksmith (Option 2) Fax number [email protected] Connections - Ports Contact Number Team Coach Connections Advisor Wayne Byford Shaun Riceman (Option 2) Fax number Connections - New, Additionals and O2 Fixed Line Team Coach Connections Advisor [email protected] Contact Number Jermaine Clarke Michelle Bassett Fax number [email protected] O2 Fixed Line - [email protected] New Dealer Applications Contact Number O2 Fixed Line Specialist Steve Cox [email protected] Sales Support Contact Number New Dealer Applications Carla Davies Fax number [email protected] Sales Support and Connections Manager Sales Support Advisor Sales Support Advisor Sales Support Advisor Sarah Watts Dale Osman Cherie Griffiths Davina Lockett (Option 1) [email protected] Contract and Proofs Contact Number Data Administrator Karen Clayton [email protected] Fax number Service Delivery Team Contact Number Sales Support Advisor Carina Winget Service Delivery Manager Claire Kennedy Sales Support Fax Service Delivery Team leader Leanne Renner Retentions and Funding Contact Number Retentions and Funding Specialist Lee Reynolds (O2) [email protected] Retentions and Funding Specialist Lorraine Mills (Vodafone) Service Delivery Advisor Service Delivery Advisor Service Delivery Advisor Service Delivery Advisor Janine Landon Sabina Lee-Scott Amie Watson Vicki Carter (option 2) [email protected] Service Delivery Advisor Shannon McCormack 45

46 Company Contacts Continued Network Contacts Finance Contact Number Financial Accountant Sarah Margetts Financial Accountant Assistant Lorraine Butler Orange Contact Details Contact Number Website Finance Administrator/Purchase Ledger Debbie Smith Tele Registrations Commissions Payable Manager Finance/Query Assistant Sally Howard Julie Newby Please visit the Daisy Partner Portal (DPP) to find out your relevant Accounts Assistant s address. Enable Helpline (Option 6) Customer Service / 150 on Handset Finance Administrator Sarah Buckingham Upgrade Authorisation (Option 1) Finance Administrator Finance Administrator Nick Bendall James Wilson 28 Day Faulty Replacement Mobile Number Portability (MNP) Credit Controller Colin Johnson [email protected] Pay As You Go Customer Services (Info, Top-Ups etc) / 450 on Handset Fax number Marketing Contact Number Marketing Executive Verity Gray [email protected] Pay As You Go Registration Pay As You Go Contract Registrations (N+3) Change of Ownership Marketing Executive Susan Glasgow [email protected] Marketing/Design Assistant Elizabeth Percival [email protected] Fax number Stores Contact Number Stores Supervisor Phillip Cooke Stores Assistant Hugh Green Stores Assistant Thomas Keppell [email protected] O2 Contact Details Contact Number Website Consumer Customer Services (Gateway Customers) Customer Services (Gateway Customers) / 100 on Handset / 8002 on Handset Best for Customer Services / 8002 on Handset Stores Assistant Raymond Beckett Fax number Returns Contact Number Returns Phillip Cooke [email protected] Fax number Repair Centre Contact Number Repair Centre Amanda Rice Vodafone Contact Details Contact Number Website Customer Services Customer Services / 191 on Handset Technical Support One Net Customer Services (191 on One Net Handset) [email protected] Repair Centre Repair Centre Opening Hours Cathy McGlachie Gemma Cronin [email protected] Monday - Friday 9.00am pm 46

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48 EXCELLENT CUSTOMER SERVICE YOUR KEY TO SUCESS? Call us today! and discover what Daisy Distribution can do for your business For more information, please contact Daisy Distribution on , or