BlackBerry Enterprise Server 2.1 for Microsoft Exchange Service Pack 3, Hotfix 2 update information March 13, 2002

Transcription

1 BlackBerry Enterprise Server 2.1 for Microsoft Exchange Service Pack 3, Hotfix 2 update information March 13, 2002 PLEASE READ THE LEGAL NOTICES SET OUT AT THE END OF THIS DOCUMENT. Contents Fixed issues in this release System requirements Installing BlackBerry Enterprise Server 2.1 SP3 Hotfix 2 Removing BlackBerry Enterprise Server Software About the BlackBerry Enterprise Server About the administration software Hotfix resolution Fixed issues in this release SYMPTOM 1 In previous releases, if a routing group name contained a comma, no BlackBerry TM Enterprise Servers were found in the routing

2 group and the routing group appeared as read-only in the BlackBerry Enterprise Server Management console. This issue is fixed in this release. SYMPTOM 2 In previous releases, if a user's alias name contained a period, the alias name could not be resolved. When the user was added to the BlackBerry Enterprise Server, and a BlackBerry device was cradled while the Properties page was open, the following message appeared in the BlackBerry Enterprise Server Management console: "The computer does not know its address. Either the system is not configured properly or this system is not supported." Errors resulted in the BlackBerry Enterprise Server indicating a failure to resolve the user. This issue is fixed in this release. SYMPTOM 3 In previous releases, mail delivery to and from the BlackBerry wireless handheld could be interrupted when a user with wireless calendar synchronization enabled created an appointment in their calendar. Under certain conditions, the BlackBerry Enterprise Server failed to process the calendar item properly. Bad calendar data was sent to the wireless handheld and the wireless handheld had to be reset before it could send or receive mail. This issue is fixed in this release. SYMPTOM 4 In previous releases, the BlackBerry Enterprise Server's main processing thread could hang under certain conditions. While in this state, message flow through the BlackBerry Enterprise Server was significantly reduced. A processing thread hang could be triggered by a mailbox move, or by the restart of a user that previously failed to start. This issue is fixed in this release.

3 System requirements Before you install the BlackBerry Enterprise Server 2.1 for Microsoft Exchange hotfix, verify that you have installed BlackBerry Enterprise Server 2.1 for Microsoft Exchange Service Pack 3. The version of BlackBerryServer.exe that corresponds to BlackBerry Enterprise Server 2.1 Service Pack 3 is The BlackBerry Enterprise Server Software requires the following hardware and software components: Hardware PC with an Intel -compatible Pentium processor or compatible (233 MHz or higher, 128-MB RAM, 1-GB hard disk Software BlackBerry Enterprise Server works in Microsoft Exchange 5.5 (or later) or Microsoft Exchange 2000 native environments, or in a mixed environment (Microsoft Exchange 5.5 and Microsoft Exchange 2000). Note Microsoft Exchange Service Pack 4 is not required on your Microsoft Exchange 5.5 Server(s). It IS required for the computer on which your BlackBerry Enterprise Server service is installed. The following software is required for the BlackBerry Enterprise Server to function: Windows NT 4.0 (Service Pack 5 or later recommended) OR Windows 2000 (Service Pack 1 or later recommended) Microsoft Exchange 5.5 (recommended installation on a separate computer from than the BlackBerry Enterprise Server service)

4 OR Microsoft Exchange 2000 (Service Pack 1 or later recommended) If Microsoft Exchange Service Pack 2 is installed on the Microsoft Exchange Server, it should also be installed on the BlackBerry Enterprise Server WARNING When installing the Blackberry Enterprise Server Software on a Microsoft Small Business Server (MSBS) 2000 system, the Microsoft Data Engine (MSDE) software that ships with the product does not install and returns no error messages. For solutions to this problem, refer to the Readme for the BlackBerry Enterprise Server 2.1 Service Pack 3 for Microsoft Exchange installation, section "Installing BlackBerry Enterprise Server 2.1 SP3." Microsoft Exchange Administrator 5.5 (with Microsoft Exchange Service Pack 4 installed), on the BlackBerry Enterprise Server service computer, with access to the Microsoft Exchange Server: WARNING If you install Microsoft Exchange Administrator on a new computer, you must run it and connect to a Microsoft Exchange Server that shares the site in which you will install the BlackBerry Enterprise Server. BlackBerry Enterprise Server Management (MMC Snap-in) Software (required if Microsoft Exchange 2000 is installed) with Microsoft Exchange 2000 System Manager (installed on the computer on which the BlackBerry Enterprise Server service will be installed) You should not have Microsoft Outlook installed on the computer on which you are installing the BlackBerry Enterprise Server. If Microsoft Outlook is present on the BlackBerry Enterprise Server computer, wireless calendar synchronization will not work because Microsoft Outlook s versions of CDO and MAPI.DLL files do not

5 support wireless calendar synchronization. If Microsoft Outlook is opened on a BlackBerry Enterprise Server, it will attempt to overwrite the MAPI system. Therefore, Microsoft Outlook on a BlackBerry Enterprise Server is an unsupported configuration. Note BlackBerry Desktop Software 3.0 does not support wireless calendar synchronization. Before installing BlackBerry Enterprise Server, Install the CDO.dll hotfix for Microsoft Product Support Services Knowledge Base article Q You can download the hotfix and obtain information on the Knowledge Base article from: Release.asp?ReleaseID=29085 The CDO.dll should be version , Service Pack 5. Note Your corporate firewall must allow the Domain Name System (DNS) to resolve Internet addresses. Firewall configuration The BlackBerry Enterprise Server initiates outbound, bidirectional connections to the wireless network. To support the BlackBerry solution in an environment with a firewall in place, you must configure the firewall to allow the computers running the BlackBerry Enterprise Server within the company to initiate TCP/IP

6 connections to an outside server listening on port If you use a proxying firewall, the proxy must be transparent. Note A transparent proxy does NOT modify requests or responses through the proxy during proxy authentication and identification, whereas a non-transparent proxy (where the client specifies the hostname and port number of the proxy) DOES modify requests or responses through the proxy. If you have a non-transparent proxy, the BlackBerry Enterprise Server can be configured to access an internal proxy address which is then translated externally to the SRP Host on port Verify that your firewall is configured to accommodate these types of outbound-initiated connections bidirectionally. Installing BlackBerry Enterprise Server 2.1 SP3 Hotfix 2 1. While logged on to the BlackBerry Enterprise Server, stop the BlackBerry service. 2. Open besx_21_s3_hf2.exe. The Welcome to the BlackBerry Enterprise Server v.2.1 SP3 Hotfix 2 installer screen appears. 3. On the Welcome screen, click Next. The Select Your Country screen appears. 4. Select the country in which you purchased your license for the BlackBerry Enterprise Server Software, and then click Next to continue. The Software License Agreement screen appears. 5. Read the license agreement carefully; proceeding with the installation indicates that you accept its conditions. If you agree to its terms, click Yes. The Select Components for Hotfix screen appears.

7 6. Select the components for which you want to install the hotfix (BlackBerry Enterprise Server, Extensions for Microsoft Exchange 5.5 or BlackBerry Enterprise Server Management, BlackBerry User Administration). Some components may be unavailable because they are already installed or have a version number other than x. Click Next. The Readme screen appears. 7. Read the Readme text and if you accept its terms, click Yes to continue with the hotfix installation. The InstallShield Wizard installs the hotfix for you and updates the components that you have chosen to install. 8. On the final screen of the InstallShield Wizard, click Finish. 9. Restart the BlackBerry service. If you chose to install the Microsoft Exchange 5.5 administration extensions, perform the following procedure to complete the installation. Install administration extensions This step needs to be performed once in a single Microsoft Exchange site. After the administration extensions are installed, Microsoft Exchange automatically propagates the extensions to every Microsoft Exchange Server in the site. To install the administration extensions, complete the following steps: 1. Log in to the BlackBerry Enterprise Server computer as the BlackBerry Enterprise Server service account.

8 2. Ensure that Write permission is assigned to the Add-Ins shared folder on the Microsoft Exchange Server. 3. On the Start menu, select Programs > BlackBerry Enterprise Server > Install Administration Extensions. The Exchange Server Information dialog opens. By default, the name of the home Microsoft Exchange Server, on which you will install the BlackBerry Enterprise Server administration extensions, should appear in the Exchange Server Information dialog box. 4. If the server name does not appear, type the NetBIOS name (the first part of a server name, for example, Server1, where the full server name is Server1/Server/BlackBerry), also known as the common name, of the Microsoft Exchange Server onto which you want to install the extensions, and then click OK. The extensions are installed to the specified Microsoft Exchange Server. Microsoft Exchange will propagate the extensions through every Microsoft Exchange Server in the site. If you choose to install upgraded extensions at a later date or remove the extensions, you should specify this Microsoft Exchange Server during the installation or removal. For further information on installing BlackBerry Enterprise Server Software, please see the BlackBerry Enterprise Server Software for Microsoft Exchange Installation and Getting Started Guide provided on your BlackBerry Enterprise Server Software installation CD (open Root_directory:\bes.pdf).

9 Removing BlackBerry Enterprise Server Software Removing BlackBerry Enterprise Server administration extensions If you want to remove the BlackBerry Enterprise Server administration extensions, you must do so BEFORE you remove the BlackBerry Enterprise Server Software. Note You should only remove the extensions if no BlackBerry Enterprise Servers are needed within the Microsoft Exchange site. Performing this step results in the removal of all defined BlackBerry Enterprise Servers from the site configuration. To remove the BlackBerry Enterprise Server administration extensions, while logged on as BESAdmin, on the Start menu, select BlackBerry Enterprise Server > Uninstall Administration Extensions. Removing BlackBerry Enterprise Server Software Note This procedure does not remove the BlackBerry Enterprise Server administration extensions from Microsoft Exchange. If you want to remove the administration extensions, you must do so BEFORE you remove the BlackBerry Enterprise Server Software. To remove BlackBerry Enterprise Server Software, complete the following steps: 1. From the Control Panel window, double-click Add/Remove Programs.

10 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry Enterprise Server and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. Removing BlackBerry Enterprise Server Management Software To remove BlackBerry Enterprise Server Management (MMC Snapin) Software, complete the following steps: Note Removing BlackBerry Enterprise Server Management does not automatically remove MSDE or the BlackBerry Enterprise Server Management database. They must be removed individually. 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry Enterprise Server Management and click Add/Remove. 4. Click OK to confirm that you want to remove the application and all of its components. Removing BlackBerry User Administration Software To remove BlackBerry User Administration Software, complete the following steps:

11 1. From the Control Panel window, double-click Add/Remove Programs. 2. The Add/Remove Programs window appears. 3. From the list of programs, select BlackBerry User Administration and click Add/Remove. Click OK to confirm that you want to remove the application and all of its components. About the BlackBerry Enterprise Server The BlackBerry Enterprise Server consolidates the operation of individual desktop redirectors into a server that the system administrators can monitor and control. The server supports laptop users and enables PC users to turn off their computers at the end of the day. System administrators manage the centralized administration and control of mobile , and users can continue to configure redirection options using the BlackBerry Desktop Software on their PCs. For administrative procedures, refer to the BlackBerry Enterprise Server Installation and Getting Started Guide and online Help. About the administration software BlackBerry Enterprise Server can be administered by one of two management tools, depending on whether you are installing in a Microsoft Exchange 5.5 or Microsoft Exchange 2000 environment, or in a mixed environment, where a Microsoft Exchange 2000 server is added to an existing Microsoft Exchange 5.5 environment.

12 BlackBerry Enterprise Server administration extensions for Microsoft Exchange Administrator 5.5 To administer the BlackBerry Enterprise Server in a Microsoft Exchange 5.5 or mixed environment, with Microsoft Exchange Administrator 5.5 installed, you must install the BlackBerry Enterprise Server extensions for Microsoft Exchange Administrator 5.5 to a server on the target Microsoft Exchange site. This step only needs to be performed once in a single Microsoft Exchange site. After they are installed, Microsoft Exchange automatically propagates the extensions to every Microsoft Exchange Server in the site. BlackBerry Enterprise Server Management (MMC Snap-in) To administer BlackBerry Enterprise Server(s) in a native Microsoft Exchange 2000 or mixed (Microsoft Exchange 2000 and Microsoft Exchange 5.5) environment, you must install BlackBerry Enterprise Server Management Software. BlackBerry Enterprise Server Management functions as a snap-in to the Microsoft Management Console. From the BlackBerry Enterprise Server Management console, you can administrate users at the server-level and mailbox-level. The BlackBerry Enterprise Server Management Software includes an MSDE or SQL database (to store data relevant to the BlackBerry Enterprise Server(s) and administration mailboxes), and the BlackBerry Enterprise Server Management console (the interface that allows administration of the BlackBerry Enterprise Server(s) and its users). For technical support your question to [email protected] for a prompt response

13 go to 24-hour Technical Support: +1(877) (U.S. and Canada only) contact your point of purchase for your licence to BlackBerry Enterprise Server Software (Europe only) Hotfix resolution This hotfix includes updated versions of BBUserAdminService.exe, BlackBerryServer.exe, BESManMMC.msc, HandheldCleanup.exe, BBUserAdminClient.exe, BBMailboxExt.dll, and BBServerExt.dll, which fixes all errors listed in this document. NOTE This document is provided for informational purposes only, and does not constitute a binding legal document. RIM assumes no responsibility for any typographical, technical or other inaccuracies in this document, and makes no warranties, express or implied, with respect to the content of this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. IN NO EVENT SHALL RIM BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS DOCUMENT, INCLUDING WITHOUT LIMITATION, RELIANCE ON THE INFORMATION PRESENTED, LOST PROFITS OR BUSINESS INTERRUPTION, EVEN IF RIM WAS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Any software that is provided with this document will be governed by the terms and conditions of the RIM software license provided to

14 you with either your RIM wireless handheld or the RIM BlackBerry Enterprise Server Software, as applicable, and, by using the software provided with this document, you agree to be bound by such terms. Warning: This document is for the use of licensed users only. Any unauthorized copying, distribution or disclosure of information is a violation of copyright laws. No reproduction in whole or in part of this document may be made without express written consent of RIM Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected', the "envelope in motion" symbol and the BlackBerry logo are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners. The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D,445,428; D,433,460; D,416,256. Other patents are registered or pending in various countries around the world. Please visit patents.shtml for a current listing of applicable patents. PDF