Complete Cruise Solution Academy Benefits Guide

Transcription

1 Complete Cruise Solution Academy Benefits Guide The Academy offers some of the richest rewards of any travel agent education programme. Visit and click on Academy

2 The Complete Cruise Solution Academy offers you the opportunity to become a cruise expert on our three cruise lines; P&O Cruises, Cunard Line and Princess Cruises. The Academy follows the naval tradition of recognising achievement with promotions through the ranks. Complete the required courses to rise from First Offi cer up to Commodore status on all three cruise lines. The higher the rank, the better the rewards... First Offi cer Staff Captain Captain Commodore First Offi cer Staff Captain Captain Commodore We re offering some of the richest rewards of any travel agent education programme. Your agency will also earn recognition and rewards for encouraging participation. The Academy can be accessed on and you will be able to choose from a selection of required and elective modules allowing you to tailor your own training. Our courses are presented in an entertaining and engaging format that moves at your own pace and online training is available 24/7 so you can manage your own schedule. This knowledge will increase your ability to successfully sell cruise holidays, keep your existing cruise customers and convert new to cruise business. PLUS our training Academy offers great rewards and benefi ts which are ready and waiting for you! Benefi ts include monthly Academy Insider enewsletters, ship visits, certifi cates and pins and marketing kits, which contain a press release that you can tailor to promote the fact that you are an expert at selling a Complete Cruise Solution cruise line. Your Graduation Cruise Course represents the fi nal step of your Academy training, and once you become a Commodore the ultimate reward is you will be able to apply for a FREE GRADUATION CRUISE. There are up to 700 cruises available to apply for each year between the three Complete Cruise Solution cruise lines!

3 Cunard Academy Rewards and Benefits Cunard Academy offers agents and agencies valuable rewards based on Academy status. In order to qualify for agent and agency rewards for Cunard Academy, the agency must be a producing agency for Cunard. For this purpose your agency branch will be considered producing if there are four or more bookings deposited or sailed within the last 365 days combined between Cunard, P&O Cruises and Princess Cruises. Rewards and Benefi ts Cunard Insider enewsletter Ship Visits (Commencing 2012) On board Cunard World Club Silver tier Benefi ts On board Cunard World Club Gold tier Benefi ts On board Cunard World Club Platinum tier Benefi ts Certifi cate for achieving Commodore status Academy Pin for achieving Commodore status Academy Graduation Voyage Course Exclusive placement in Travel Agent Locator Both agent and agency owner receive this benefi t Agent receives this benefi t Agency receives this benefi t Cunard Insider enewsletter An exclusive reward for Academy members, fi lled with special articles to give you insider knowledge about new Cunard initiatives, events, ship information and campaigns. Ship Visits Commencing 2012 You will have the chance to apply to see our ships fi rst hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port. Certifi cate and Pin for achieving Commodore Status Proudly display your accomplishments for your customers to see! Your certifi cate is personalised and signed by the President of Cunard Line. Your Commodore pin is a great conversation starter and should be worn with pride. Both are mailed directly to your personal address. Upon completing the Graduation Course, Commodores will have access to the to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are Cunard Experts. To remain eligible you must take annual refresher courses. Academy Graduation Voyage Course Cunard Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Voyage Course on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a voyage with Cunard. Whilst on board, the Commodore is required to complete their Cunard education by participating in educational activities. Space is limited and is offered on a strictly fi rst to-book basis. We recommend that you look out for announcements for Graduation Voyage Course availability and respond immediately. Agency owners Receive the above benefi ts excluding the Commodore pin, and Graduation Voyage Course, in addition will gain Exclusive Placement in the Travel Agent Locator. Our consumer web site, will soon include the Travel Agent Locator, which our guests can use when planning a voyage with Cunard. Commodore agencies will receive special exclusive placement within this locator as recognition from us.

4 On board Cunard World Club benefits when travelling on board Cunard Academy status Cunard World Club tier equivalent Benefits may include Staff Captain Silver Dedicated shore side Cunard World Club Desk On board Cunard World Club Representatives Captain Gold In addition to the Silver benefits, Gold benefits may include: A complimentary 2 hour Internet time plan Invitation to the Cunard World Club Cocktail Party Preferred reservations in Todd English or The Verandah restaurants Commodore Platinum In addition to the Silver and Gold benefits, Platinum benefits may include: An additional 2 hour complimentary Internet time plan Priority check-in/embarkation in Southampton & New York Disembarkation lounge Complimentary member-exclusive Wine Tasting Event 20% saving on dry cleaning and laundry services 10% saving on White Star Luggage Service Invitation to the on board Senior Offi cers Party Princess Cruises Academy Rewards and Benefits Princess Academy offers agents and agencies valuable rewards based on Academy status. In order to qualify for agent and agency rewards for Princess Academy, the agency must be a producing agency for Princess Cruises. For this purpose your agency branch will be considered producing if there are four or more bookings deposited or sailed within the last 365 days combined between Princess Cruises, Cunard Line and P&O Cruises. Rewards and Benefi ts Princess Academy Insider enewsletter Academy Pin for achieving each status Certifi cate for achieving each status Ship Visits (Commencing 2012) On board Princess Captain s Circle Gold tier benefi ts On board Princess Captain s Circle Platinum tier benefi ts On board Princess Captain s Circle Elite tier benefi ts Academy Graduation Cruise Course Exclusive Placement in Travel Agent Locator Both agent and agency owner receive this benefi t Agent receives this benefi t Agency receives this benefi t

5 Princess Academy Insider enewsletter An exclusive reward for Academy members, fi lled with special articles to give you insider knowledge about new Princess Cruises initiatives, events, ship information and campaigns. Ship Visits Commencing 2012 You will have the chance to apply to see our ships fi rst hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port. Certifi cate and Pin for achieving each Academy status Proudly display your accomplishments for your customers to see! Your certifi cates are personalised and signed by the President of Princess Cruises. Your Princess Academy status pins are a great conversation starter and should be worn with pride. Both are mailed directly to your personal address. Upon completing the Graduation Course, Commodores will have access to the to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are Princess Cruises Experts! To remain eligible you must take annual refresher courses. Academy Graduation Cruise Course Princess Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Cruise Course on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a cruise with Princess. Whilst on board, the Commodore is required to complete their Princess education by participating in educational activities. Space is limited and is offered on a strictly fi rst to book basis. We recommend that you look out for announcements for Graduation Cruise Course availability and respond immediately. Agency owners Receive the above benefi ts excluding the Academy pins, and Graduation Cruise Course, in addition will gain Exclusive Placement in the Travel Agent Locator. Our consumer web site, will soon include the Travel Agent Locator, which our guests can use when planning a cruise with Princess. Commodore agencies will receive special exclusive placement within this locator as recognition from us. On board Princess Captain s Circle benefits when travelling on board Princess Academy status Captain s Circle tier equivalent Benefits may include Staff Captain Gold Princess Captain s Circle enewsletter Access to Circle host when on board Member-only on board events Member benefi ts card Princess Passport Dedicated on board Loyalty Manager Captain Platinum In addition to the Gold benefits, Platinum benefits may include: Preferred check-in Credit towards Internet packages Platinum disembarkation lounge Preferred shore side phone line Commodore Elite In addition to the Gold and Platinum benefits, Elite benefits may include: Preferred Services Package: Complimentary professional cleaning, laundry services and shoe polishing. Priority ship to shore tender embarkation. Priority disembarkation Elite Discount Package: 10% boutique discount. Complimentary Grapevine Wine Tasting. Preferred Amenities Package: Complimentary mini-bar set-up. Deluxe canapés on formal nights (upon request). Upgraded stateroom amenities. Traditional afternoon tea in stateroom (upon request)

6 P&O Cruises Academy Rewards and Benefits P&O Cruises Academy offers agents and agencies valuable rewards based on Academy status. In order to qualify for agent and agency rewards for P&O Cruises Academy, your agency must be a producing agency for P&O Cruises. For this purpose your agency branch will be considered producing if there are four or more bookings deposited or sailed within the last 365 days combined between P&O Cruises, Cunard and Princess Cruises. Rewards and Benefi ts P&O Cruises Insider enewsletter Ship Visits (Commencing 2012) On board P&O Cruises Portunus Club Ruby tier Benefi ts On board P&O Cruises Portunus Club Sapphire tier Benefi ts On board P&O Cruises Portunus Club Gold tier Benefi ts Certifi cate for achieving Commodore status Academy Pin for achieving Commodore status Academy Graduation Voyage Course Exclusive placement in Travel Agent Locator Both agent and agency owner receive this benefi t Agent receives this benefi t Agency receives this benefi t P&O Cruises Academy Insider enewsletter An exclusive reward for Academy members, fi lled with special articles to give you insider knowledge about new P&O Cruises initiatives, events, ship information and campaigns. Ship Visits Commencing 2012 You will have the chance to apply to see our ships fi rst hand. The visit will include a tour around the ship and a delicious three course meal on board. This is the best way to experience ship life without leaving the port. Certifi cate and Pin for achieving Commodore status Proudly display your accomplishments for your customers to see! Your certifi cate is personalised and signed by the Managing Director of P&O Cruises. Your Commodore pin is a great conversation starter and should be worn with pride. Both are mailed directly to your personal address. Upon completing the Graduation Course, Commodores will have access to the to publicise your achievement to your customers. This kit features exclusive logos informing customers that you are P&O Cruises Experts! To remain eligible you must take annual refresher courses. Academy Graduation Cruise Course P&O Cruises Academy believes that the best education is to sail on one of our ships. We offer an exclusive opportunity for Commodore qualifying travel agents to take a Graduation Cruise Course on us! This special offer is applicable to selected sailings each year and allows Commodores to bring a guest on a cruise with P&O Cruises. Whilst on board, the Commodore is required to complete their P&O Cruises education by participating in educational activities. Space is limited and is offered on a strictly fi rst to book basis. We recommend that you look out for announcements for Graduation Cruise Course availability and respond immediately. Agency owners Receive the above benefi ts excluding the Commodore pin, and Graduation Cruise Course, in addition will gain Exclusive Placement in the Travel Agent Locator. Our consumer web site, will soon include the Travel Agent Locator, which our passengers can use when planning a cruise with P&O Cruises. Commodore agencies will receive special exclusive placement within this locator as recognition from us.

7 On board Portunus Club benefits when travelling on board P&O Cruises Academy status Portunus Club tier equivalent Benefits may include Staff Captain Ruby 5% on board discount (terms apply) Dedicated on board Loyalty Manager The Portunus Club Telephone Hotline Captain Sapphire In addition to the Ruby benefits, Sapphire benefits may include: 7.5% on board discount (terms apply) The Portunus Club Party (terms apply) Commodore Gold In addition to the Ruby and Sapphire benefits, Gold benefits may include: 10% on board discount ((terms apply) Exclusive special event during your cruise (terms apply) Dedicated check-in in Southampton Priority embarkation in Southampton Exclusive embarkation lounge on board Welcome gift These benefits are only available on Southampton departures and do not apply to world voyages, segments of a world voyage or our Caribbean flycruise holidays.

8 Complete Cruise Solution Academy Reminders How to ensure you re recognised when due to travel on board P&O Cruises, Cunard or Princess Cruises. To receive the correct Academy loyalty benefi ts as part of your rewards once you have achieved Staff Captain or above when travelling on board one of our Complete Cruise Solution cruise lines, please ensure you contact the Complete Cruise Solution Academy team by at least 7 working days before your departure date. Contact the team on: [email protected] And include the following details: Your Academy member number (CCN), your full name, your ABTA number and your cruise booking reference. Once the Complete Cruise Solution Academy team receive these details they will confi rm that the correct loyalty benefi ts have been applied to your booking. Ensure your Academy contact details are correct By being part of the Complete Cruise Solution Academy you are eligible for a number of benefi ts and rewards. To ensure that you receive all of these please check that your contact details, postal address and address are complete. To check this simply: Go into Manage User Profi le on your Academy account Select Edit my account on the left hand menu Scroll to the bottom of your User profi le and click on Edit The next screen allows you to update your personal details, once completed click Submit Managing your Academy member number Did you know you can take your Academy training with you if you move to a new agency? Simply contact the Online Helpdesk on or [email protected] (open 9.00am-5.30pm Monday to Friday)and have to hand your current ABTA number, the ABTA number you are moving to and your Academy member number (CCN). The team will then ensure that your Academy training is moved to your new agency. Would you like to feature in the Academy Insider enewsletters? As part of your Complete Cruise Solution Academy benefi ts once you reach First Offi cer status for each cruise line you will receive the Academy Insider enewsletter for that cruise line. If you would like to feature within the enewsletter and have any feedback on our Complete Cruise Solution Academy training programme, your experiences or have travelled on board and received your Academy loyalty benefi ts we would love to hear from you. Please contact the Complete Cruise Solution Academy team on [email protected] Visit and click on Academy