Incident Reporting & Management

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2 Rivo Software Solution Layer allows you to report and manage incidents such as injuries, accidents and theft. With powerful capabilities including analytical trending you can make better decisions to reduce incidents across your operations. Incidents and events may vary hugely from company to company but a common goal is to map and draw trends on incidents to reduce them happening in future. Incidents occur over tens and hundreds of variables whether they are safety, security, environmental incidents will involve different languages, geographies, operational functions and importantly have a spectrum of root causes. Using configured incident reporting forms tailored to your organisation s process or using global best practice methodologies your employees or contractors can report incidents from anywhere in the world and make the data instantly available in Rivo. View incidents and near-misses in lists that you can apply filters to, or use geo-mapping to view trends by geography. Advanced analytics allow powerful trending and reporting with other operational data. Integrate Rivo with hardware such as emissions sensors or telematics equipment to autoraise incidents to Rivo when for example emissions exceed parameters, vehicles break harshly or leave specific allocated zones or fuel levels decrease rapidly to signal theft. Page 1 of 6

3 Benefits Consolidate Incident Reporting Report Incidents & Near Misses into a central solution accessible anywhere, anytime though the cloud End to end incident management including review, investigation, reporting and close-out remove laborious input of incident data and duplication of effort to address the incident and the impact much sooner Make solution available to all employees and contractors, on or offline, using any device Apply to any safety, security, sustainability or operational event Automate Alerts & Escalations Alert operations and employees to incident based on severity, category & type swift and real-time identification of incidents gives rise to immediate notifications to the rest of the business, who is notified depends upon the type of the incident and the level of impact Automate escalation process, output & reporting the workflow at the heart of Rivo s Incident Management automatically does the work of notifying, escalating and reporting so that you can focus on preventative measures Consolidate non-conformance, corrective action and associated incident/event workflow, notifications and reporting in the same solution access detailed drill-down reporting on the causes of incidents throughout the organisation, by type, severity and location in order to identify risk regularity and address with appropriate preventative measures Reduce Incidents Carry out powerful trend analysis to identify root causes in investigations and reduce incident frequencies Improve your ability to protect people, assets, environment & profits ensure safe, responsible and profitable continuation of the business with Rivo to proactively protect the interests of your stakeholders and partners Page 2 of 6

4 Features Report events, incidents & near-misses anytime, anywhere online or offline: Capture every incident or adverse event throughout your operations in real-time even if unconnected. Incidents captured while offline are automatically uploaded once synchronised with the network. Geo-mapping as standard allowing reporting by location and trending by location: Geo-mapping allows powerful and instant operational management incident visibility. Geomapping uses Google Enterprise Maps as standard with optional integration to ArcGIS by ESRI for layered mapping eg. as required for airport security and safety Detailed reporting tailored to KPIs & regulations using Advanced analytics for trending, rootcause analysis and close-out efficacy: Advanced analytics of enterprise-wide incidents can be altered or created to be aligned to your company s key metrics and legislation. Reports and trends can be additionally tailored based on user role and requirements. Controlled & user-defined investigation & review workflows from reporting to investigation: Level of access to Rivo can be determined based on limitations and authority of role. The ability to launch, conduct and review investigations can be allocated to specific user roles and immediately put into effect once signed off by the appropriate personnel. Centralised solution hosted in the cloud for fully secure 100% uptime: Rivo provides a single version of the truth across the entire scope of the business with all data held centrally. The data can still be interrogated by location or business function, but with the assurance that all the formatting is consistent. Easily integrated using Rivo APIs: Our Incident & Reporting Management solution layer, like all of the layers of Rivo can be easily integrated with other enterprise systems including risk management, ERP, HR, Finance and Social Media Monitoring tools. Page 3 of 6

5 Incident Management for Veolia Veolia is one of Europe s leading waste management and water utility companies providing a range of services to businesses and consumers throughout the world. With nearly 203,000 employees operating in a network of potentially hazardous sites globally, Veolia is committed to the highest standards of operational health and safety. Veolia uses Rivo s Incident & Reporting Management solution layer both in the UK and Australia. Initially implemented for the 1,500+ UK users within Veolia Environmental Services, Rivo was chosen as it is flexible enough to fit in with existing processes and is easy to use and administer. It provides the Health & Safety Managers with the ability to produce powerful reports and generate the appropriate Key Performance Indicators to look at the performance of individual sites, as well as allowing Contract Managers and Supervisors the ability to look at trends within their own locations. It was rolled out in a very short time frame and following the highly successful UK implementation, was rolled out to Veolia Water in the UK and then to both divisions in Australia. Now 5,000 Veolia users are experiencing Rivo s powerful Incident & Reporting Management solution. Other customers benefiting from Rivo s Incident & Reporting Management solution Page 4 of 6

6 Standardisation for accuracy & consistency Rivo allows you to define a series of easy-to-use templates to handle any number of categories in the languages that are appropriate to you. This standardisation enables the accurate and consistent capture of data throughout your organisation and supply chain. Your valuable intelligence is held in a secure central repository which can be viewed at any time from any place depending upon your role and user setting. Immediate and automatic escalation In the event of an infringement, adverse event, crisis or disaster, Rivo automatically notifies nominated individuals depending on severity and geography. Any subsequent investigation is then automatically generated and incorporates any root cause analysis and any corrective/preventative measures summarily put in place. Evidence supporting the findings such as related documents, video, statements from other employees and images can be uploaded and stored with the report. Advanced Analytics for real time trending Detailed management reporting helps you to quickly identify patterns and trends by location, department, severity or individual so that preventative measures can be put in place. From top level C-suite dashboards to regional risk management reports and geo-mapping, a myriad of reports are available in graphical and tabular format and can be exported into any preferred external format % available & secure Our clients use Rivo for high value and mission critical functions such as Safety, Security & Sustainability. We invest significantly in our Software-as-a-Service (SaaS) cloud service ensuring service, compliance and security is unparalleled. We take care of security so you don t have to and work with Rackspace, recognised by Gartner as the leader in infrastructure hosting and security testing to ensure your data is secure wherever you are based. Availability, back-up, disaster recovery and resilience are taken care of. SaaS eliminates the need to invest in costly infrastructure, or to rely on internal resource to maintain, upgrade and protect your servers. Deployments and upgrades can be deployed with no impact to users and no downtime. Integration with enterprise systems Rivo implements a virtual schema technology to allow us to capture and integrate data from a diverse range of clients and systems without making changes to our underlying database structures. Web services are implemented with clients to integrate Rivo into client systems such as HR, ERP and other risk management systems. We have pre-packaged interfaces for SAP and Oracle. We also have a configurable generic interface to allow 2-way communication between Rivo and a variety of other systems. Page 5 of 6

7 Person-centric access Rivo has a configurable role, group and location-based user management which allows different groups of users to have clear access, or be denied from data within your system. Users can authenticate through Rivo, or we can integrate into your domain security to give users seamless access to Rivo through Active Directory or LDAP, whilst still providing robust user management and security. User groups can be created by system administrators that package roles together to manage discrete sets of functionality. 24/7 support 24 hours a day, 7 days a week. Our expert and friendly team deliver to exceptional service levels with the aim to deliver timely closure of all issues ensuring you have full visibility of progress of any support tickets whether by telephone, or via our Support Portal. Rivo is one of the best support teams in the industry. Your experience of Rivo is important to us through every step of the journey. Our team reflects our commitment to quality ensuring that your deployment is hassle free and that your employees are fully supported in ensuring your business is safe, secure and sustainable. About Rivo Rivo provides one of the world s leading global Safety, Security & Sustainability platforms. Trusted by global clients across multiple sectors, we help our clients protect people, assets, environment and profits with industry-leading and proven technologies. Rivo is a comprehensive suite of software solutions to manage compliance and risk across the entire value chain, both within the organisational operations and throughout the external supply chain and third party ecosystem. Ultimately, with Rivo at the heart of your business, you are optimised to proactively protect your reputation. Rivo has over 180 clients in 86 countries, with office locations across Europe, North-America and Asia Pacific. Page 6 of 6