Application Performance Management (APM) Inspire Your Users With Every App Transaction. Anand Akela CA

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1 Application Performance Management (APM) Inspire Your Users With Every App Transaction Anand Akela CA

2 Agenda The App Economy Business Reputation Relies on App Experience APM to Strengthen User Interactions

Application Market Landscape $151 Billion App Economy by 2018 (Ads, DLs, & Purchases) 1 268 Billion Mobile

Billion Mobile app stores revenue in 2017 2 1 AppNation, State of the App Economy Report, 7/2013; 2

3 Application Market Landscape $151 Billion App Economy by 2018 (Ads, DLs, & Purchases) Billion Mobile apps download by % OF DEVELOPERS Plan to publish 5 or more apps in 2014 (up 36% from 2013) 3 $77 Billion Mobile app stores revenue in AppNation, State of the App Economy Report, 7/2013; 2 Gartner, Predicts 2014: Apps and Personal Cloud, 11/2013; 3 Digital Strategy Consulting, Global App Trends, 2/2014

4 And Users Are And Users Are Happy to Expose Happy to Expose Those Flaws Those Flaws To The World!

6 Application Performance Management Solution Proactively Manage the Applications That Drive Your Business and Reputation DEEP VISIBILITY ENTERPRISE SCALE INTELLIGENT ANALYTICS

7 What has APM got to do with Water??? Water Pressure This is similar to infrastructure monitoring Water Quality This is similar to application quality Both have to viewed concurrently Look at EVERYTHING that touches the application

8 Inspire Users With Every App Interaction 3 rd Party and Extensions Business Viewpoint DevOps Predictive Reliability Mainframe Aware APM Infrastructure Aware APM Partners Application Performance Management (APM) END-USER EXPERIENCE App Performance Over the Network and Servers APPLICATION ROOT CAUSE ANALYSIS Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage APPLICATION ANALYTICS IT Operation Analytics Multi-Metric Correlation

END-USER EXPERIENCE App Performance Over the Network and Servers APPLICATION ROOT CAUSE ANALYSIS

Understand Your Real User Experience Mobile-to-Mainframe View of Customer Interaction Real user transactions across physical, virtual, cloud and mainframe Customer-centric

Problem Resolution before users of business services are impacted Alerts IT staff about problem transactions by prioritizing them based on business impact For Enterprise

9 Understand Your Real User Experience Mobile-to-Mainframe View of Customer Interaction Real user transactions across physical, virtual, cloud and mainframe Customer-centric visibility into application, network and infrastructure to ensure SLAs Actionable Insights into how customers are failing or succeeding with web applications Proactive Problem Resolution before users of business services are impacted Alerts IT staff about problem transactions by prioritizing them based on business impact For Enterprise customers running business-critical applications, APM offers end-to-end view of business transaction and actionable insights in real-time to ensure optimal end-user experience.

Preemptively Manage Transaction Performance Mobile-to-Mainframe View of Synthetic Transactions Know the performance of customer-facing mobile, web, and cloud applications On-premise Monitoring

10 Preemptively Manage Transaction Performance Mobile-to-Mainframe View of Synthetic Transactions Know the performance of customer-facing mobile, web, and cloud applications On-premise Monitoring Stations 48 Countries / 94 locations / 15 Time Zones Outside in view - Same capability when set behind the firewall Unmatched browser monitoring ability Mobile Access Early detection to find problems BEFORE they impact users Simple easy-to-use SaaS - no software to deploy or maintain; always running the most current version Rapid time-to-value - configure and start monitoring in less than 5minutes Proactive - running tests and monitoring even with no real users on the system 24x7 - Application availability, & service levels, API & web services monitoring

detection to find problems BEFORE they impact users Simple easy-to-use SaaS - no software to deploy or maintain; always running the most current version Rapid time-to-value - configure and

Comprehensive Root-cause Analysis Rapidly Identify Issues Before They ARE Issues Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage With Introscope SAP Load Balancer Switch Router Deep-dive

11 Comprehensive Root-cause Analysis Rapidly Identify Issues Before They ARE Issues Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage With Introscope SAP Load Balancer Switch Router Deep-dive inspection; See inside the application MW Firewall Complete APM coverage from BROWSER through MAINFRAME MQ Scalable across the largest Enterprises for effortless expansion Mainframe Web Servers App Servers Mobile to Mainframe DB Easy BRTM to measure business impact of transactions Inform business execs FAST with custom dashboards & reports Early detection to find problems BEFORE they impact users

MAINFRAME MQ Scalable across the largest Enterprises for effortless expansion Mainframe Web Servers App Servers Mobile to Mainframe DB Easy BRTM to

12 Redefine Triage With Operational Intelligence Multi-Metric Behavior Correlation is Turning Knowledge Into Action Gaining Insights from the Big Data of APM A Different Type of Analysis Takes multiple data sources Analyzes in aggregate Fully integrated into APM user experience Automatically configures to easily install and eliminate chance of errors Instantly starts learning what s normal in your app environment Anomaly Detection process 100,000 multi-variant metrics per 15-second interval in real-time Intelligent pattern matching shows you how one item impacts another item Fast, easy, root cause analysis to find problems BEFORE they impact users

and eliminate chance of errors Instantly starts learning what s normal in your app environment Anomaly Detection process 100,000 multi-variant metrics per

Business Viewpoint Interactive Experience Across Multiple Platforms Including ios and Android Mobile Business Dashboard Number of customers failed to complete transaction Business Impact Total

99% system availability IT Efficiency Executive Insight closes the gap between the business and IT Help you demonstrate IT s strategic value by showing IT resources are aligned to strategic

13 Business Viewpoint Interactive Experience Across Multiple Platforms Including ios and Android Mobile Business Dashboard Number of customers failed to complete transaction Business Impact Total count of treasury deposits below threshold Rental reservation service at-risk Number of I service calls in queue Mean Time To Resolution (MTTR) 99.99% system availability IT Efficiency Executive Insight closes the gap between the business and IT Help you demonstrate IT s strategic value by showing IT resources are aligned to strategic priorities Make sure executives are not the last to know Creates new opportunities to collaborate, and helps align IT efforts to business priorities Increases operational efficiency via improved transparency and alignment to the right metrics

Application Delivery Application Performance Management

14 There is No Ops in DevOps Without APM DevOps => [developers]:/collaborate/apm operations => DevOps Application Delivery Application Performance Management Infrastructure Management <= /accelerate /(new applications).delivery <=

15 APM is # 1 The most critical tool to enable DevOps Vanson Bourne Study, 2014 Ops Where Your Customers TOUCH THE CODE

16 APM is # 1 The most critical tool to enable DevOps Vanson Bourne Study, 2014 Need to improve quality & performance of the apps What is Driving Need for DevOps? 42% Need to improve the end customer experience 34% Greater need for simultaneous deployment across different platforms The increasing user of mobile devices Pressure to release apps more quickly to meet Customer demands/ enter new markets Need for greater collaboration between dev and ops 29% 28% 27% 25% Ops Where Your Customers TOUCH THE CODE

42% Need to improve the end customer experience 34% Greater need for simultaneous deployment across different platforms The

PREDICTIVE ANALYTICS Predictive Reliability Increase Efficiency, Assure Delivery and Reduce Costs with Confidence Predictive Reliability DECISION SUPPORT FOR IT

17 PREDICTIVE ANALYTICS Predictive Reliability Increase Efficiency, Assure Delivery and Reduce Costs with Confidence Predictive Reliability DECISION SUPPORT FOR IT INVESTMENTS Identify utilization impact to business services Assess capacity efficiency across IT Model growth Anticipate potential issues before they impact customer experience.

INVESTMENTS Identify utilization impact to business services Assess capacity

App Server MAINFRAME Mainframe Aware APM Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage Mainframe Aware APM Cross-Enterprise APM CICS z/os SAP IMS PORTAL CTG Middleware DB2 3 Rrd Party

18 App Server MAINFRAME Mainframe Aware APM Diagnostics/Root-Cause Analysis/Transaction Tracing/Triage Mainframe Aware APM Cross-Enterprise APM CICS z/os SAP IMS PORTAL CTG Middleware DB2 3 Rrd Party Applications Integrates into your existing CA APM environment to provide real-time metrics for z/os, CICS, IMS, MQ, DB2, TCPIP and Datacom/AD Identify transaction issues across distributed and mainframe providing application support teams with the data that they need Common dashboard within Introscope to unify technologies otherwise managed by separate groups

real-time metrics for z/os, CICS, IMS, MQ, DB2, TCPIP and Datacom/AD Identify transaction issues across distributed and mainframe providing

19 Infrastructure Aware APM Validate Impact of Infrastructure Changes to Apps Mainframe Aware APM QoS WAN Opt. MPLS Application Delivery Analysis Load Balancer VoIP Quality of Experience Device Performance Management Application Response Times Long-Term Packet Capture and Analysis Network Traffic Analysis Firewall For Operations and Applications teams that need to understand the network performance impact on service delivery levels, you need to get insight to identify and resolve network delays to optimize network utilization for maximum performance. Performance Baseline & Threshold - understands, adjust, and automatically alerts to anything outside of normal. Agentless Measures end-to-end application response time without impacting the network. Easy dashboard customization Role-centric views, customizable as application evolves.

Firewall For Operations and Applications teams that need to understand the network performance impact on service delivery levels, you need to get insight to identify and resolve network delays to

CA APM Inspire Your Users With Every Application Transaction End Users 1 20/20 Insight Synthetic Mobile/Des ktop Private & public cloud Middleware Front-end Server Middleware Back-end / Database /

20 CA APM Inspire Your Users With Every Application Transaction End Users 1 20/20 Insight Synthetic Mobile/Des ktop Private & public cloud Middleware Front-end Server Middleware Back-end / Database / Mainframe 2 Enterprise Scale 3 Intelligent Analytics 4 Diverse Customization 15 Second Metric Collection Actionable insight from the big data of APM Industry s ONLY Built-In Multi-Metric Analytics Out-of-the-box & Customizable Dashboards Collect up to 500,000 Metrics/day Scale to Billions Correlate Application, Infrastructure, log files, and 3 rd party data Analyze up to 100,000 metrics simultaneously

Collection Actionable insight from the big data of APM Industry s ONLY Built-In Multi-Metric Analytics Out-of-the-box & Customizable Dashboards

22 Learn more at

CA Opscenter: Delivering Exceptional Customer Experience in the Application Economy

CA Opscenter: Delivering Exceptional Customer Experience in the Application Economy Carl Lloyd, Business Lead, Service Assurance 17th June 2014 THIS IS THE AGE OF THE APPLICATION ECONOMY AND IT S ALL ABOUT