SINGAPORE STOPOVER HOLIDAY HOTEL BOOKING CODES HOTEL LISTING

Transcription

1 HOTEL BOOKING CODES HOTEL LISTING HOTEL STAR-RATING HOTEL CODE CATEGORY A 1 V Hotel ** (no triple-share) Grand Chancellor ** (no triple-share) Link ** (no triple-share) Royal ^^ (max 3pax) CATEGORY B 1 Grand Pacific ^^ (max 3 pax) Queens Peninsula.Excelsior Days ** (no triple-share) Ibis Novena ** (no triple-share) CATEGORY C 1 Miramar ^^ (max 3 pax) River View Furama River Front Changi Village Ramada ** (no triple-share) Landmark Village ^^ (max 3 pax) CATEGORY D 1 Albert Court ^^ (max 3 pax) Furama City Centre PARKROYAL Beach Road PARKROYAL Kitchener Road York ^^ (max 3 pax) The Elizabeth Hotel CATEGORY E 1 Carlton Festive Park Hotel Clarke Quay ** (no tripleshare) Rendezvous Grand Hotel Singapore ** (no triple-share) Amara Oasia Hotel ** (no triple-share) Concorde CATEGORY F Grand Copthorne Waterfront ** (no 1 triple-share) Orchard Hotel ** (no triple-share) Traders ** (no triple-share) Hard Rock Hotel PARKROYAL Pickering ** (no tripleshare) CATEGORY G 1 Regent Marina Mandarin Swissotel The Stamford Equarius CATEGORY H 1 Pan Pacific Singapore ** (no tripleshare) Shangri-La's Rasa Sentosa & Spa ^^ (max 3 pax) Shangri-la ** (no triple-share) The Ritz-Carlton Millenia, Singapore **Triple rooms not available ^^Max 3 persons Version 1 Condensed Booking Codes April 2013 Singapore Airlines Page 1 of 5

2 HOTEL BOOKING CODES TRANSIT HOTEL / LOUNGE / TRANSIT DAY-USE PACKAGE 9AM-9PM HOTEL / LOUNGE STAR-RATING HOTEL CODE TRANSIT 1 (Lounge) 1 Ambassador Transit Lounge Terminal Ambassador Transit Lounge Terminal TRANSIT 2 (Hotel) Ambassador Transit Hotel Terminal Ambassador Transit Hotel Terminal Ambassador Transit Hotel Terminal TRANSIT DAY-USE PACKAGE 9AM-9PM (except where indicated by **) 1 Albert Court (max 3 pax) Amara Bay Hotel (no triple-share) Bayview (max 3 pax) Carlton Changi Village Concorde Crowne Plaza Changi Airport **(11am-7pm) Days At Zhongshan Park (no triple-share) Dorsett Regency (no triple-share) East Village Elizabeth Furama City Centre Furama Riverfront Goodwood Park Grand Mercure Roxy **(9am-6pm) Grand Pacific (max 3 pax) Ibis Novena (no triple-share) Link (no triple-share) Mandarin Orchard Park Hotel Clarke Quay (no triple-share) Ramada At Zhongshan Park (no tripleshare) Riverview Royal (max 3 pax) Studio M (max 3 pax) Summerview (max 3 pax) York (max 3 pax) May 2013 Singapore Airlines Page 2 of 5

3 Booking Confirmation in PNR SSH Booking rejection in PNR May 2013 Singapore Airlines Page 3 of 5

4 FREQUENTLY ASKED QUESTIONS (FAQ) SSH SYSTEM & TRAVEL AGENT GDS BOOKINGS TOPIC: Reservations 1 Question: How do travel agents book Singapore Stopover Holiday (SSH), Basic Singapore Stopover Holiday (BSSH) or Transit (TRAN) packages? Answer: Agents can book, amend and cancel through their GDS systems. 2 Q: Why does the agent receive rejection (UC) status despite several attempts to book? A: The UC status can result from a number of reasons, including business rules validation, hotel unavailability or format errors. The rejection (UC) messages will be reflected in the agent PNR to guide the agents. Examples of these messages include: Inventory Not available for requested Hotel Invalid Tour code Missing inbound or outbound flight Format error 3 Q: If rooms are not available, will the request be dropped to Tradewinds (TW) queue for servicing? A: No, the new system does not handle requests for agent bookings. Agents can access the SSH system (Travel Agent Confirmation Page) to retrieve their UC booking and to view availability for alternative hotels. Agents must cancel the original hotel segment and rebook the alternative hotel through the GDS channel. The agent website is: 4 Q: Why are there multiple duplicate SSH segments for the same check-in/check-out or same/different hotels in the SSH system? A: Agents may have created multiple duplicate SSH bookings when the tour segment in GDS PNR was still showing PN. As there is a time lag for synchronisation between the SSH and GDS systems, please allow for some processing time. We would encourage agents to check the confirmation status in SSH system (Travel Agents Confirmation Page) before rebooking. 5 Q: If AROs or TW complete a SSH booking for Travel agents, will the SSH booking be synchronised back to the travel agents PNR? A: No, SSH bookings made by the ARO/TW will not synchronised with the travel agent PNR. Agents are encouraged to view and check the confirmation status through the SSH system Travel Agent Confirmation page before issuing the vmpd. 6 Q: Can agents make late bookings, amendments or cancellations up to 3 days prior to hotel check-in? A: SQ stations and agents cannot make last minute bookings, amendments and cancellations. TW will have to handle these bookings subject to room availability and additional charges (if applicable). Please TW at [email protected]. 7 Q: Is there a limitation for room bookings in one PNR? A: The maximum number of rooms that can be booked is equal to the total number of adults in the PNR. Note that agents can book up to a maximum of 9 adults in a PNR and there is no restriction on the type of room, i.e. TWIN, Triple etc. 8 Q: How does the agent book SSH in multiple/split PNR? A: Please indicate TCP in the free text remark field of the tour segment in primary PNR Example: 0HTL SQ NN1 SIN IN 12AUG-OUT 14AUG/SSH-TWNB-1302/ TCP with ZYNUC4 9 Q: How do agents book for children? A: The booking procedures for children are the same as those for adults. Hence, for 2A1C (2 adults and 1 child) and 2A2C (2 adults and 2 children), agents can request for TWNB (after verifying if the requested Hotel offers triple-sharing) and insert 2A1C or 2A2C in the free text remark field of the hotel segment. Note: Only 1 rollaway bed can be added to a room, therefore for 2A2C, guests must share existing bedding. Example: 0HTL SQ NN1 SIN 12AUG-OUT 14AUG/SSH-SGLB-1302 /PLUS 1CXB 10 Q: How do agents book handicap rooms and wheelchair transfers? A: Handicap rooms and wheelchair transfers are available on request and subject to room limitations. Agents can send requests directly to TW via [email protected], indicating SQ PNR reference, name of hotel, and in/out date. For passengers with wheelchairs (either motorised or non-motorised), we strongly recommend arranging private transfers May 2013 Singapore Airlines Page 4 of 5

5 with ramp access, as seat-in-coach transfers would not be convenient. TOPIC: Add-on items & Special Requests 11 Q: How do agents request for prepaid add-on items, such as private transfers, special requests and smoking rooms? A: Please insert the request as free text remarks of the tour segment Example: 0HTL SQ NN1 SIN 12AUG-OUT 14AUG/SSH-TWNB-1302/PTE TRF 12 Q: For the late checkout option of up to 6 pm, how are the charges calculated? A: For late checkout up until 6pm, 50% of the additional night rate is charged. Please insert Prepaid late co till 6pm in the free format text field of the tour segment. If the room is required beyond 6pm, an additional night s accommodation must be booked and paid for. Please note exceptions for Shangri-la & Shangri-la Rasa Sentosa whereby late checkout is until 4pm. 13 Q: What is the maximum number of passengers that one private vehicle transfer can accommodate? A: One vehicle (combi) accommodates a maximum of 4 passengers. Cars are not available. Please do not commit private cars to passengers. TOPIC: Other Scenarios / Voucher / General 14 Q: Can agents book SSH / BSSH / TRAN in Group PNR? A: Agents cannot book Group PNR. They must TW at [email protected]. 15 Q: For the transit hotel, can agents book two blocks of six hours? A: The minimum block time for transit booking is 6 hours. Any additional hours can be inserted as remarks in the free format text field of the hotel segment. 16 Q: If the passenger s PNR has a rail sector, will agents be able to book an SSH segment? A: If the rail segment is shown as an IATA compliant ITIN, SSH segment bookings can be made in the same way as air segments. 17 Q: Where do passengers collect the SSH brochure and attractions vouchers? A: The vouchers are issued at the SSH airport counters located at Changi Airport Terminals 2 and 3; they are not delivered to the Hotels 18 Q: Do passengers need to produce the payment document (vmpd) upon hotel check-in? A: Yes, passengers must check-in with the vmpd. If the passenger does not, the hotel reserves the right to charge the passengers at the hotel s published price. Please ensure passengers names and hotel confirmation details are clearly indicated on the vmpd to avoid any mishandling and inconvenience to passenger. 19 Q: Passengers holding the relevant vmpd have on occasion found that their confirmed SSH booking was cancelled upon arrival into SIN. Why? A: SSH bookings are cancelled in the absence of the vmpd number in the PNR prior to arrival. Therefore, agents must insert the vmpd number in the OSI facts field of the agent PNR once issued. For example: OSI SQ vmpd Amount USD200., Grand Pacific Hotel Note: Acceptable keywords for the voucher are: vmpd / MPD / VCHR/ MCO 20 Q: What are the penalties if the SSH passenger s booking is reinstated (with reference to the scenario in #19)? A: TW will charge a service fee of S$30 per room for assisting to reinstate the cancelled booking. The amount will be charged to the Travel Agent through the respective SQ station. In addition, the passenger may be required to pay a surcharge if rooms are not available at the SSH contracted rate. May 2013 Singapore Airlines Page 5 of 5