Allscripts Mobile Installation Guide for BlackBerry

Transcription

1 CONTENTS Getting Started... 1 Step One - Download and Install Allscripts Mobile... 2 Step Two - Configure Allscripts Mobile... 4 Security... 8 Support Getting Started SUPPORTED PLATFORMS Allscripts Mobile for BlackBerry is supported on BlackBerry smartphones that use a BlackBerry operating system from version 3.6 through version This range of OS versions includes many BlackBerry device models, including but not limited to the following BlackBerry series: Series Models BlackBerry Curve 8300, 8310, 8320, 8330, 8350i 3, BlackBerry Pearl , 8110, 8120, 8130 BlackBerry 8800 Series BlackBerry 8700 Series 2 BlackBerry 7130 Series 1,2 BlackBerry 7100 Series 1,2 8800, 8820, 8830 World Edition 8700c, 8700g, 8700r, 8703e, 8707g 7130e 7100i BlackBerry 7200 Series , 7290 BlackBerry Consumer oriented, phone-style device with smaller screen and no QWERTY keyboard. 2 No trackball. Navigation by thumbwheel only. 3 These models use a newer version of the BlackBerry operating system that uses the Alt key to open drop-down menus instead of a trackball click. For ease of use and customer preference, Allscripts recommends the BlackBerry Curve and 8800 series devices. The BlackBerry Bold 9000 and Storm 9530 (touch screen) are not supported. To check your BlackBerry s operating system version, go to Options About. If your BlackBerry model is not listed here or you have any questions about compatibility with Allscripts Mobile, call us. We will work with you to give it a try. Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 1 of 10

2 BEFORE STARTING Before starting, make sure you have the following items: Your BlackBerry smartphone Your BlackBerry should already be activated with your wireless service provider on a data plan and have a charged battery. Allscripts Mobile Installation Files These are available for download. Your Allscripts Mobile User Name and Password Available from Allscripts when you purchase Allscripts Mobile. Step One - Download and Install Allscripts Mobile First, you ll download and install Allscripts Mobile onto your BlackBerry. 1. When you purchase Allscripts Mobile, Allscripts will send to your BlackBerry an message or SMS text message with a hyperlink in it that will lead you to the Allscripts Mobile installation files. Simply use your BlackBerry to click on the link and go to the Allscripts Mobile Downloads page. a. If you do not get or text messages on your BlackBerry, simply open the browser on your BlackBerry, go to the following address, and click on BlackBerry Smartphone : b. If for any reason you are unable to do an over-the-air installation, you can install Allscripts Mobile using BlackBerry Desktop Manager, a USB cable, and a host computer. Download the Allscripts Mobile BlackBerry Desktop Installation files here: Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 2 of 10

3 2. Click on the BlackBerry Smartphone link. 3. Your BlackBerry will display summary information about Allscripts Mobile. Click Download to begin the download and installation process. When completed, click OK. 4. You ve completed installing Allscripts Mobile onto your BlackBerry smartphone and you should now see the Allscripts Mobile icon displayed among your other applications. If you are using a BlackBerry Curve 8350i or 8900, Allscripts Mobile is found in the Downloads folder. Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 3 of 10

4 Step Two - Configure Allscripts Mobile Configure your Allscripts Mobile application so it knows who you are and how to connect to your referral inbox. 1. Run Allscripts Mobile on your BlackBerry. The ereferral Inbox will display but will not contain any referrals. 2. Using the trackball or thumbwheel, highlight the Close button, the date, or the word Referrals and click (press) the trackball or thumbwheel. A menu will appear. Choose Server Options and click. Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 4 of 10

5 3. Enter the following information on the Communication Options page: Server IP SSL Checked Server Port 443 Default Page User Name Password Division blackberry_cal/login.aspx [your Allscripts user name] [your Allscripts Mobile password] allscripts_prod1 a. Example: b. Your User Name is the same user name that you use to log into Allscripts Referral Management from your computer. Your Allscripts Mobile password will be different than your Allscripts Referral Management password. Both your user name and your password are case sensitive! Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 5 of 10

6 4. Click Save when you are finished. You will return to the empty referrals inbox. 5. Bring up the menu again by clicking the Close button. This time, choose Communicate. a. Your BlackBerry will synchronize to fill your referral inbox. You may see the following status messages as it does so: i. Communication in progress ii. Parsing objects iii. Communication process succeeded! These are normal messages that indicate successful synchronization. Your referral inbox will remain empty, however, until you get a new referral. b. If communication fails, Allscripts Mobile will display a message that reads Communication process failed! This is most like due to one or more of the following: Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 6 of 10

7 i. You are not yet set up as an Allscripts Mobile user. Contact Allscripts. ii. Your User Name was typed incorrectly on the Server Options page. Correct it and try again. iii. Your Allscripts Mobile Password was typed incorrectly on the Server Options page. Correct it and try again. 6. Congratulations! You are now an Allscripts Mobile user! Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 7 of 10

8 Security Your Allscripts Mobile application uses SSL secured communications when it wirelessly synchronizes data. This means that the data is encrypted as it passes between your BlackBerry and the Allscripts web servers. Allscripts Mobile decrypts the data so that you can read it on your BlackBerry. Safeguard the data on your BlackBerry the same way that you safeguard the data on your host computer or laptop: Protect your device to minimize loss or theft. Do not let unauthorized users gain access to your device either intentionally or unintentionally. Enable password protection on your device. 1. To password protect your device, run the Options application. 2. Choose Security Options. Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 8 of 10

9 3. Choose General Settings. 4. Set Password to Enabled. Allscripts recommends that you set the Number of Password Attempts to 5. If someone tries to guess your password by repeated forced attempts, your BlackBerry will lock itself down to prevent access. Allscripts recommends that you set the Security Timeout to 2 minutes. This means that after 2 minutes of inactivity your BlackBerry will require your BlackBerry password. This feature ensures that if someone else picks up your BlackBerry or if you lose it, your data, including Allscripts Mobile, is protected For BlackBerry Desktop users: Note that when you enable a password on the BlackBerry device, BlackBerry Desktop Manager also requires it before it will synchronize with it. Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 9 of 10

10 If your BlackBerry is lost or stolen, report it to Allscripts immediately. We will shut down system access from that device to prevent unauthorized users from seeing your data. When you get your replacement device, we will re-enable you for the new device. Support If you need assistance installing or using Allscripts Mobile, contact Allscripts Customer Support at (866) Copyright 2009 Allscripts-Misys Healthcare Solutions, Inc. Page 10 of 10