Thank you for the interest you have shown regarding the above post with Orkney NHS Board. Please find enclosed a Job Pack containing:

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1 Human Resources Balfour Hospital New Scapa Road Kirkwall Orkney KW15 1BH Date: 08 January 2016 Tel: Fax: Enquiries to: Danna Wilson Dear Applicant RE: Health Care Assistant REF: 1115/087 Thank you for the interest you have shown regarding the above post with Orkney NHS Board. Please find enclosed a Job Pack containing: Application Form and Equal Opportunities Monitoring Sheet Declaration of Suitability Form Advert Job Description Person Specification Your completed application form and Equal Opportunities Monitoring Sheet and Declaration of Suitability form can be returned electronically to ork-hb.recruitment@nhs.net, or if this method is not suitable forms can be sent to the Human Resources Department at the above address. Please note that correspondence regarding your application will be sent by . If this method is not suitable for you, please contact me at the above address to let me know. Please note that CV s will not be accepted and a completed application form is required in order to apply for a post at NHS Orkney. If you require any further information please do not hesitate to contact myself or any of the other contacts stated in the advert. Yours sincerely Danna Wilson Recruitment Officer Orkney NHS Board Headquarters: Caring for the people of Orkney Garden House, New Scapa Road, Kirkwall, Orkney KW15 IBQ Chair: John Ross Scott Chief Executive: Cathie Cowan Orkney NHS Board is the common name of Orkney Health Board

2 Health Care Assistant Job Ref 1115/087 Outpatients Department, Balfour Hospital Band 2 15,358 18,103 per annum plus Distant Islands Allowance Full Time: 37.5 hours per week Permanent An exciting opportunity has arisen for a Health Care Support Worker to assist trained staff in delivering care to patients and participate in the smooth running of clinics, both for local and visiting consultants, in the outpatients department. Some of the key duties of this role include chaperoning patients during clinics, helping with some basic preparation of patients for consultant treatment, assisting with the cleaning of specialised equipment and assisting with documentation within the department for specimens. The post holder will have an SVQ II in Health & Social Care or be working towards this qualification, demonstrable evidence of competence through working experience within a healthcare setting would be considered. Applicants with experience in venepuncture will be considered favourably. For further information please contact Kirsten Gilbertson, Senior Charge Nurse, on or kirsten.gilbertson@nhs.net For an electronic application pack please contact Danna Wilson, Human Resources Department, Garden House, New Scapa Road, Kirkwall, KW15 1BQ. Telephone or ork-hb.recruitment@nhs.net Closing date for applications: Wednesday 20 th January 2016 Interviews will take place in February 2016 This post is subject to a PVG Scheme Record The post holder will be required to work towards the Health Care Support Worker Code of Conduct.

3 JOB DESCRIPTION 1. JOB DETAILS SERVICE SERVICE DIRECTORATE/DEPARTMENT JOB TITLE NHS Orkney Outpatients Department Health Care Assistant and Phlebotomist BAND 2 LOCATION MANAGER ACOUNTABLE TO Balfour Hospital Outpatients Manager Senior Charge Nurse (Theatre & Outpatients) 2. JOB PURPOSE The post holder will assist trained staff in delivering care to patients who will also participate in the smooth running of clinics, both for local and visiting consultants, in the outpatients department. The post holder will assist with tasks and carry out duties and responsibilities, as directed by the Outpatients Manager and nurse in charge of the department. 3. DIMENSIONS The postholder will be part of the Outpatients Team, managed by the Outpatients Manager responsible for the oversight of the Outpatients Department, scheduling and visiting Consultant Services. The postholder will get day to day supervision from the Registered Nurse on duty in Outpatients, with professional support from the Senior Charge Nurse (Theatre and Outpatients)

4 4. ORGANISATION CHART Hospital Manager Senior Charge Accident and Emergency (Professional Lead) Outpatients Manager Outpatient Nurses Health Care Assistant Outpatients Department 5. ROLE OF THE DEPARTMENT The post holder will be part of a small team to provide the delivery of evidence/research based high quality patient care as a Health Care Assistant in the multi-disciplinary team covering outpatients. 6. KEY RESULT AREAS The post holder will assist with chaperoning patients during clinics, to help with some basic preparation of patients for consultant treatments. Assist during patients having plaster cast applied, testing urine, bladder scanning and uroflow studies, venpuncture and general support to patient. Main Duties and Responsibilities Set up consulting rooms prior to the commencement of clinics and tidying up after they have been held. This includes disposal of clinical and domestic waste as per NHS Policy and Procedures, keeping rooms stocked with appropriate clean linen, disposables and stationery maintaining an adequate level for with stores by rotating stock and highlighting to senior staff any shortfalls. To assist with the cleaning of specialised equipment in accordance with decontamination and manufactures literature. To act accordingly with NHS Policy and procedures for dealing with infected or high risks cases. To assist with documentation within the department for specimens - collecting, recording and dispatching as per departmental guidelines

5 To assist with stocking up on products used Out Patients To assist patients with changing requirements To escort patients to other departments. To assist consultants in preparation for some non -invasive and invasive procedures, eg venepuncture, testing urine, ecg, bladder scanning & uroflow tests. To assist patients transferring from own transport to hospital wheelchairs or trolleys. Reporting to senior staff any changes in patient condition. To accompany staff to other departments with patients who can present with challenging behaviours. To act in a professional manner at all times giving empathy and comfort to patients and relatives. To assist with the smooth running of clinics, encouraging consultants to keep to time. Phlebotomy Obtain appropriate samples as required, label appropriately, taking cognisance of sampling labelling policies, and forwarding to Laboratory for processing. Where samples cannot be obtained this information must be relayed to the appropriate clinical staff. 7. DECISIONS & JUDGEMENTS Assists and supports others team members on a daily basis, reporting to the senior nurse in charge on the day Ensures that outpatients is equipped at all times. When taking blood samples, checking compatibility of data on requests with patient ID prior to obtaining blood, if discrepancies occur, seek clarification from Ward Staff. Assist with any introductory training of new staff joining the team. 8. ASSIGNMENT AND REVIEW OF WORK Postholder will report on a day to day basis to the Registered Nurse in Charge of the department. Tasks may be delegated from the nurse in charge, or from the Outpatients Manager who will be responsible for carrying out day to day supervision and annual personal development planning and review meetings. Respect and abide by NHS Orkney code of confidentiality on all matters relating to employment under the data protection Act Recognise the importance of peoples rights and act in ways that are consistent with peoples beliefs and preferences, acknowledge the benefits of diversity, value people as individuals. The post holder will attend mandatory in-house training e.g. Fire lectures, moving and handling, CPR and infection control and any other relevant training to specific work area. To attend training and follow up training essential to your particular role.

6 9. COMMUNICATIONS AND WORKING RELATIONSHIPS The post holder will establish and maintain communication with people about routine and daily activities within the department. Seek support from senior staff to assist in the implementation of changes that are beyond own role. Report incidents to nurse in charge. Participate in departmental meetings making constructive suggestions as to how the service can be improved Communicate with ward staff regarding patient availability, phlebotomy problems and details of requests being made. Answer queries or seek clarification of data on request forms and patient identification whilst maintaining patient confidentiality. 10. MOST CHALLENGING PART OF THE JOB When taking blood samples, checking compatibility of data on requests with patient ID prior to obtaining blood, if discrepancies occur, seek clarification from Ward Staff. 11. SYSTEMS/EQUIPMENT The postholder will use a variety of blood collecting systems to obtain venous samples from patients. This includes the use of needles, syringes and tourniquets. Training on site will be given for the use of specialised equipment used for visiting consultant clinics for eyes, ENT, etc, IT systems currently used and other supports used during procedures 12. PHYSICAL EFFORT & SKILLS Transferring of patients using appliances to aid with moving and handling of patients. Long periods on feet either standing or walking between departments or rooms. Changes of temperature within the departments. 13. MENTAL & EMOTIONAL EFFORT Occasional increases in distress whilst assisting in clinics as a direct result of stresses placed on consultants Frequent contact with body fluids and smells Some occasional assistance with moving and handling of equipment and patients in restricted areas.

7 16. JOB DESCRIPTION AGREEMENT A separate job description will need to be signed off by each jobholder to whom the job description applies. Job Holder s Signature: Head of Department Signature: Date: Date:

8 PERSON SPECIFICATION Job Title: Department: Location: Outpatients Health Care Assistant Outpatients Balfour Hospital FACTOR ESSENTIAL DESIRABLE QUALIFICATIONS TRAINING RESEARCH PUBLICATIONS SVQ II in Health & Social Care or working towards this qualification or demonstrable evidence of competence through working experience Qualified in Venepuncture Cleanliness Champion EXPERIENCE Previous experience within a healthcare setting Previous work experience in nursing Previous experience handling medical machinery and equipment KNOWLEDGE AND SKILLS Awareness of importance of confidentiality Ability to work as part of a team Awareness of Infection Control legislation Ability to use own initiative. Excellent communication skills written and verbal IT Skills DISPOSITION Pleasant and calm nature with an ability to work within stressful situations managing and de-escalating challenges posed by staff and patients Sense of humour

9 Healthcare Support Workers Induction Standards What are they and why have they been introduced? The Mandatory Induction Standards have been introduced by the Scottish Government to ensure that all members of staff joining NHS Scotland meet minimum standards to protect the public. By demonstrating that you have the knowledge and skills needed to meet the standards you contribute to the high quality of care which patients and other service users expect. The 14 Induction Standards underpin work you will do as a healthcare support worker. They focus on the basic things you need to know and do to ensure you are working safely. With support from your employer, you should be able to meet the standards within 3 months of starting in a full time post (or longer for part-time workers). The HCSW Induction Standards help you to understand and show how you help to protect the public in your everyday work. Why do these standards apply in my role? The Scottish Government s definition of a Healthcare Support Worker covers staff that, in the course of their day to day work, will be: a. Playing a role in direct clinical care to patients b. Providing indirect clinical services c. Providing a service directly to members of the public d. Dealing with patient identifiable data e. Maintaining equipment or premises used by patients f. Preparing or delivering goods or services for/ to patients and the public Who will help me meet the standards? A reviewer will help you meet the standards during your induction period. This may be someone you work with closely or your supervisor, or it could be a member of staff from another department. You will meet with your reviewer regularly to plan and record your progress. What will my reviewer do? You will work together with your reviewer to make sure all the information you need has been covered during your induction period. Whoever your reviewer is, their role is to: - Help you plan what you need to do to meet the standards - Meet with you to discuss progress and review your plans - Confirm that you have met all of the standards What happens once I have met the standards? The Mandatory Induction Standards are covered in the first three months of being a healthcare support worker in NHS Scotland. Once they have been met there is a local process of recording this which is ultimately reported to the Scottish Government. The next step is that all new healthcare support workers will commit to working to the Code of Conduct. The Code of Conduct outlines the values which should underpin the work of all staff in HCSW roles and all are expected to adhere to it.

10 How do the Standards relate to the Knowledge and Skills Framework (KSF)? The Mandatory Induction Standards have been linked to the KSF system and should be seen as the first step on your learning journey. Everything that you will do to meet the standards will contribute to your KSF development review discussions and you can demonstrate what you have learned and if you have any gaps in your knowledge. What happens if I do not complete the Healthcare Support Worker Induction Standards within the allocated timescale or adhere to the Code of Conduct? Compliance with these standards is a condition of employment and is essential for patient and public safety. Non compliance with the standards could compromise your employment. Where can I find out more about the Mandatory Induction Standards? All new healthcare support workers will be allocated a reviewer during their induction period. Your reviewer will support you as you work through the standards. You can also read more background information on the internet via the Scottish Government website or the Healthcare Support Worker Toolkit.

11 Guidance for completing the NHSScotland application form If you need this, or any of the attached forms in large print or other formats please call our recruitment office on An electronic version is available by contacting General guidance If you have any questions or need some help with completing the form, please call Please have the job reference number handy if possible. If you are using the hard copy version of our application form, please use black ink and write clearly in BLOCK CAPITALS. This makes the form much easier to read and clearer when we scan it. The job reference number can be copied from the job advert. The job location will be on the job advert. The candidate ID number will be written in by us once you have returned the form to our office. The people who look through your completed form (short listing or short leeting team) to see if you have the skills and abilities needed for the job, will only see Part C of the form. They will only see your candidate ID number and all personal details will be anonymous. Please do not send in a CV instead of, or as well as, the application form. We do not consider CVs during the selection process. Please fill in all sections of the application form. If some parts are not relevant, write not applicable or N/A in that space. If you need more space to complete any section, please use extra sheets of paper. Do not put your name or any identifying information on it as it needs to remain anonymous. Secure it to the relevant section, and we will add a candidate ID number to it when we receive it. When you have completed all of the forms, please them to orkhb.recruitment@nhs.net 11

12 Or if this method is not suitable you can send them to the following address: Human Resources Department NHS Orkney Balfour Hospital New Scapa Road Kirkwall Orkney KW15 1BH Personal Details section This gives us your contact details such as name and address. Under title you would put either Mr, Mrs, Ms, Dr or just leave blank if you prefer. We may need to contact you at some time throughout the recruitment process. Please let us know the most suitable method of contacting you, for example a text message, or phone call and the most convenient time. Sickness Please list in this section the number of occasions you were off work in the past year because of illness. If you would like to discuss this for further clarification please call our recruitment office. Declarations Only if it is asked for in the job description, person specification or application pack about the job, you must tell us about all convictions and cautions regardless of how long ago the offence may have occurred. Convictions from other countries must also be notified. If in doubt please call our office at the help line number on page one of this guidance. Please note that having a conviction will not automatically disqualify you from getting a job with us. Careful consideration will be given to the relevance of the offence to the particular post in question. However, if you are appointed, and it is found that you did not reveal a previous conviction your employment may be terminated Remember to read, consider and sign the declaration at the bottom of page 2 Qualifications section Please tell us of any qualifications you have. This can include school standard grades, GCSEs highers, or work based qualifications such as SVQs or NVQs Remember to write down any non formal qualifications or certificates that you think are relevant to the job you are applying for. 12

13 Present (or most recent) post section If you are currently out of work, please write this in the job title space Please write your start date in month/year format MM/YYYY Please tell us briefly about your duties (what you do or did in your job). You could tell us your role, the main tasks, and any responsibility for supervising others. There is not a lot of space here so continue on a separate sheet if you need to. Employment History section This is where you write down all the jobs you have done previously. Remember that if a job you have done in the past supports or is similar to the job you are applying for, please tell us more about it in your support of application statement on page 6 of the application form use a separate sheet if you need more space. References section Referees are people who know you at work. Please give the full names and addresses of 2 referees, one of whom must be your present or most recent employer and can confirm your job details. You should check that the people you have put on your form are happy to be referees. Your referees will not be contacted unless you are a preferred candidate after interview. A preferred candidate is someone who is the preferred choice for the job, subject to satisfactory checks where appropriate. Driving Licence You only need to complete this if the job requires you to drive. Please check the job description or person specification. For example, some jobs with the Ambulance Service require you to be able to drive class C1 and D1 vehicles. Statement in support of your application This is one of the most important parts of the form. In here you say why it is you want this job, and can list all your skills and abilities that you think help to match up you against the person specification. In here you could describe how something you have done in a non work setting (for example, planning and leading a group outing) shows planning skill and some leadership qualities. Where did you see the advert section Please try to remember where you heard about this job, and tick the relevant box. The information you give will help us find out how good our advertising is. 13

14 Equal opportunities monitoring Please note that all details on this section (Part D) will remain totally anonymous. It will be detached from the rest of the form as soon as we get it and remain anonymous. We want to ensure that there are no barriers to joining our workforce. As an employer, NHSScotland is as fully inclusive as possible. One way we can ensure this is to analyse all the data provided in this section and ensure that job opportunities are being accessed by as wide a community as possible. Please your completed form to ork-hb.recruitment@nhs.net However if you are un-able to submit your application electronically, you can send it to: Human Resources Department NHS Orkney Balfour Hospital New Scapa Road Kirkwall Orkney KW15 1BH 14