Competency-based interviews. Past, demonstrated behavior is the best indicator of future performance

Transcription

1 Cmpetency-based interviews Past, demnstrated behavir is the best indicatr f future perfrmance 1

2 Values and Cmpetencies Values: Shared principles and beliefs that underpin the Organizatin s wrk and guide actins and behaviurs f staff Cmpetencies: Skills, attributes and behaviurs directly related t successful jb perfrmance 2

3 Values and Cmpetencies Cre Values Integrity Prfessinalism Respect fr Diversity Cre Cmpetencies Cmmunicatin Teamwrk Planning and Organizing Accuntability Creativity Client Orientatin Cmmitment t Cntinuus Learning Technlgical Awareness Managerial Cmpetencies Visin Leadership Empwering Others Managing Perfrmance Building Trust Judgement and Decisin-making 3

4 Why cmpetency-based interviews (CBI)? Cmpetencies are frward-lking; they describe skills and attributes that staff and managers need t build human capital and meet future challenges Cmpetencies help rganizatins clarify expectatins and define future develpment needs CBI questins ask abut past prfessinal experiences that can demnstrate that the applicant is cmpetent The thery is that if yu can demnstrate that yu have dne it in the past r have learned frm the past, chances are that yu will be able t d it in the future When assessing the applicants respnses, panels will ascertain the depth and cmplexity f the respnses given by applicants CBI is smetimes referred t as behaviral r situatinal interviewing 4

5 CAR (L) Principle Cntext: Yu will be expected t give an verview f the situatin: what the situatin was abut, hw yu first gt invlved, what were the key events and the time frame Actins Yu will be expected t cver significant events, specific instances, that were clearly attributable t yu rather than the team Results What was the utcme, impact r results f yur actins: Yu may be asked questins such as hw did it turn ut? What was the final result? Learning What did yu learn frm this experience? 5

6 Preparing and Practicing Be flexible and nn-demanding with timing Prepare fr the interview: learn as much as yu can abut the rganizatin (mandate, publicatins, rganigramme, strategic directins, news, etc.) understand the psitin and lk at the cmpetencies in the jb pening review yur applicatin/php and select real examples matching yur accmplishments t the cmpetencies (i.e. hw did yu wrk in a team, slve cnflict, mbilize resurces, etc.) Practice, practice, practice befrehand (refer t yur applicatin and the requirements f the jb pening) If invited t an interview: face-t face, knw what yu are ging t wear and err n the side f cnservatism telephne (r Skype/VTC) make sure yu are in a private lcatin and equipment is wrking 6

7 During the interview: d Make a gd first and last impressin Dress apprpriately Maintain eye cntact with the persn wh asked the questin, if culturally apprpriate Even n the telephne, smile Listen carefully t the cmplete questin. Ask fr clarificatin if a questin is nt clear Keep t the pint. Be as specific as pssible Prvide cncrete examples that shw yu were able t handle a situatin and/r learned frm it 7

8 During the interview: d nt Answer in the hypthetical Talk abut we, rather talk in the I Espuse theries r values ( waffling n ) Make blanket generalizatins nr statements abut the future Interrupt the panel Ask questins abut benefits and entitlements 8

9 Exercise Teamwrk Describe t us a successful teamwrk wrk experience What was the situatin? What was yur rle? What made the team successful? Hw did yu handle any disagreements within the team? What were the results? What did yu learn frm the experience? If yu had t d it again what wuld yu d differently? 9

10 Exercise Planning and Organizing Tell us abut a time yu had t rganize r plan a majr event What was the nature f the event? What was yur rle? Hw did yu plan and rganize the different actins t carry ut? Hw did the event turn ut? Reflecting back, what did yu learn frm the experience? If yu had t d it again what wuld yu d differently? 10

11 Exercise Planning and Organizing Tell us abut a time where yu had a number f demands being made n yu at the same time? Hw did yu handle it? What was the situatin? What was yur rle? Hw did yu plan and rganize the different actins t carry ut? What were the results? What did yu learn frm the experience? If yu had t d it again what wuld yu d differently? 11

12 Exercise Creativity Describe t us a situatin when yu had t be creative What was the nature f the situatin? What was yur rle? What were the different actins yu carried ut? What were the results? What did yu learn frm the experience? If yu had t d it again what wuld yu d differently? 12

13 Exercise Integrity Describe t us a situatin where yu felt pressured t act in a way that wuld cmprmise yur values r thse f the rganizatin What was the nature f the situatin? What were the implicatins f yur actins? Hw did yu respnd t the pressure? What was the results? What did yu learn frm the experience? If yu had t d it again what wuld yu d differently? 13

14 Gracias Merci شكرا 谢 谢 Thank Yu.cm/UN.Careers Спасибо