Omni-channel solutions for posts

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1 Omni-channel solutions for posts > MOBILE > KIOSKS > LARGE BUSINESS > WEB > SMALL BUSINESS MATION > COUNTER AUTO > HANDHELD Beautifully simple yet powerful technologies that ensure your business works together effortlessly

2 Escher Group s omni-channel solutions ticks all of the boxes for posts that want to offer a wider variety of products and services across multiple channels. Benefits for the Business > Extend service availability and expand service capacity > Establish new and convenient service channels > Free up post office counter staff allowing them to dedicate more attention to specific and more profitable services > Reduce customer wait time and shorten transaction time > Increase transaction volumes > Minimize errors through the provision of consistent guided processes > Increase infrastructure efficiency (both data and IT) with content and data made available at the right place at the right time > Ensure security and accountability Leveraging experience to yield the greatest return. Escher Group provides a team of professionals who will support postal organizations with: > Business evaluation practices > Tailored and collaborative process engineering and design services > Professional Services to support the deployment, testing, rollout and integration of the solution

3 Riposte / 01 Delivering multiple customer service points is the key to successful customer engagements. To succeed in today s competitive market, postal organizations need to move towards an omni-channel business model to not only increase sales, customer satisfaction and loyalty, but to also simplify the creation, deployment, reporting and management of services across all sales channels on any device. By integrating all sales channels, posts will be able to communicate with customers in a consistent manner, meaning the organization is perceived by both customers and employees as one business regardless of the particular service channel used (i.e. counters, Web, mobile, kiosks etc). As a market leader of digital point of service solutions, Escher Group has used its experience of the postal retail industry to bring the most advanced solutions to postal organizations enabling them to transform their business in the digital age of retail. delivers customer centric omni-channel solutions.

4 02 / Omni-channel Omni-channel solutions that deliver results for posts worldwide. Today posts require deployment flexibility in order to quickly adapt to ever changing market dynamics. Solutions need to be robust, stable and consistent across all business channels to ensure the successful expansion of organizations well into the future.

5 Riposte / 03 Because consumers expect to engage and transact with businesses across a range of channels, Posts must evolve and transform their business to an omni-channel model. The Riposte suite of products delivers a true omni-channel strategy providing solutions for all service points including traditional in-store channels with RiposteEssential, self-service channels with RiposteKiosk, mobile capabilities through MobileRiposte and corporate customer solutions with RiposteMC. For new and existing Riposte customers, our omni-channel solutions ensure extended return on software investment and provide postal organizations with a clear roadmap that guarantees self-service initiatives remain a priority for post offices. Riposte supports today s industry standards to provide secure transactions through multiple channels delivering scalable, robust, extensible and integrated solutions for posts worldwide. Riposte is a best-in-class platform built upon Escher Group s proven success in areas such as application and user interface design, systems integration and customer experience. Built on our reliable Riposte platform, our omnichannel retail solutions provide fast product deployment and an enriched user experiences designed to drive more transactions, more sales, more revenue.

6 04 / Omni-channel Escher Group s omni-channel point of service solution for branches, franchises, agencies and e-commerce RiposteEssential includes applications that offer a broad range of transactions including postal, retail, financial services, banking, bill payments and more. It supports all major industry standards and runs seamlessly on multiple platforms. The fact that so many organizations have selected RiposteEssential is a true testament to its capabilities.

7 Riposte / 05 RiposteEssential includes applications for: Mails Operations; Retail; Financial Services; Remittances; Third-party Services; Government; Subscriptions as well as providing support for counter processes and procedures including Accounting, Reconciliation, Stock Management, Teller and Office Balancing. Features Benefits Complex transactions with multiple user interactions, multi-stage transactions, conditional processing and transaction refinement Extensive validation to minimize entry error Multiple account postings to reflect real-world post office accounting rules Limitless peripheral integration Convergent charging Inbuilt security Anti-money laundering support On-demand receipt, form and report generation and printing On-line and off-line modes of operation A proven point of sale solution used by post offices worldwide Easy to use, manage and modify Scales as the post grows Delivers business functionality and integrates counter services Opens up the counters business to a wide array of new opportunities Conforms to all industry standards A centrally manageable solution that standardizes business processes Data driven solution with reusable components that supports omni-channel deployment For more details please see the RiposteEssential brochure. Escher Group s postal retail platform is a robust infrastructure delivering messaging, transaction consolidation, content repository, networking interfacing and backend integration.

8 06 / Omni-channel Escher Group's omni-channel solution for self-service points of sale RiposteKiosk is an innovative, off-the-shelf self-service solution that enables postal organizations to expand their service offering and increase customer satisfaction. It provides a convenient and effective channel that is always on for the customer to conduct business with the post.

9 Riposte / 07 Application reliability and user friendliness play a significant role in the success of RiposteKiosk. The simplicity and effectiveness of RiposteKiosk actively supports postal organizations in providing their customers with self-service solutions. Features Benefits Provides a reliable set of standard modules that ensure the deployment of stable and intuitive self-service applications Caters for a wide range of transactions: letters and parcels acceptance and postage; stamp sale; bill payments; self-checkout for postal retail items; government services and much more Support for card payments via secure interface with PIN pad devices as well as coin and notes settlement through the integration of optional cash-in/cash-out hardware components Developed on XML,.NET, WCF (Windows Communication Foundation) and other industry standards minimizes the application development lifecycle Extensive support for web services ensures the extended shelf life of the RiposteKiosk solution while dramatically reducing the need for frequent application updates The ease of integration of RiposteKiosk deployments provides a quick financial ROI, transaction visibility and simplifies the management and maintenance of the self-service network Offers a competitive edge in the form of service as a key differentiator Extends service availability and expands service capacity Reduces customer wait time, shortens transaction time and increases transaction volumes Delivers higher efficiency, proven reliability, greater service capability and consistency in service quality Establishes a new and convenient service channel For more details please see the RiposteKiosk brochure.

10 08 / Omni-channel Escher Group's omni-channel solution for today s mobile devices Competition and changing consumer preferences have challenged the traditional one-channel, full-service approach to the delivery of postal services. More and more transactions are being pushed to the local delivery person and other retail environments leaving postal organizations searching for cost-effective options to extend their reach and manage increasingly diverse networks.

11 Riposte / 09 MobileRiposte enables a full range of services to be delivered from a single handheld device with the same security and reliability of that achieved in postal branch offices. Features Benefits Facilitates logistics, scanning and postal transactions including traditional retail sales, postage assessment, banking and bill-payment types of transactions Secure transaction capture and recording for later reconciliation and accounting Data management and application development tools Full peripheral support Robust design for connectivity over mobile communications networks. Optimized for GPRS and GSM. Seamless integration with back-end systems such as Track and Trace systems, improves the distribution of registered products and incorporates value added features such as the provision of signature of delivery on the MobileRiposte screen, making it the ideal companion of door-todoor postal delivery staff Provides the flexibility and continuity needed to cost-effectively deploy transactions and new services in any place, anywhere, at any time An intuitive user interface makes it easy to learn and navigate the most complex transactions reducing training requirements Access to a broad range of transactions that go beyond normal mobile applications including; letter or package tracking, retail of tickets and gift cards, bill payment, banking services and currency exchange Consolidation of all transactions into a central location for reconciliation and analysis with third party systems Designed to expect and tolerate off-line connectivity so that the service never suffers For more details please see the MobileRiposte brochure.

12 10 / Omni-channel Escher Group's omni-channel solution for frequent mailers RiposteMC is an easy-to-use mail assessment and postage solution tailored for small to medium businesses. The solution provides a postal portal that allows customers to access mailing services, calculate service costs and generate required shipping labels.

13 Riposte / 11 With Escher Group s RiposteMC postal organizations can strengthen existing business relationships, attract new customers and reduce overall operational costs. The solution delivers the scalability, robustness, extensibility and security required for today s Internet business applications. Features Benefits Secure user login and authentication Supports corporate accounts, prefunded models and contracted customers Perform mails assessment against standard or pre-agreed services and rates Print mailing labels and waybills directly at their own premises using a standard printer Barcode and label management Full audit history of transactions Address book integration Notifications for scheduled pickup and delivery Ability to purchase additional services available by the post, such as stationery and retail Account management with postal organization View a list of transactions conducted for a specified time period Access tracking system to view the status of mailings Provides a method of securely deploying a solution to corporate customers Provides posts with early notification of mail volumes and pick-up requirements Delivers post office management functionality such as customer and transaction management; create customer details for approved customers; disable a customer on the system from a central point Employ a service-oriented architecture that allows multiple services operating from disparate hardware and software systems to access the same data and business logic Access to transactional data for ETL (Extract, Transform, Load) to enterprise systems, external clients and tracking systems Lower maintenance costs and reduced opportunity for data errors Streamlined decision making and consistency of services across Web and traditional retail channels For more details please see the RiposteMC brochure.

14 12 / Omni-channel Escher Group's omni-channel solution for physical retail and cloud-based retail services Interactive Services offers EPOS-integrated digital and mcommerce solutions that enable retailers to provide payment, identity, loyalty, social media and emoney solutions and offer consumers a variety of interactive based applications using NFC and secure QR code technology regardless of their handset type.

15 Riposte / 13 Interactive Services provides a complete end-to-end mobile solution designed to provide enriched interactive experience that delivers customized and relevant information to optimize and build long-term relationships between retailers, businesses and consumers. Features Benefits Omni-Channel Engagement Cloud / Mobile / Physical Retail Convergence Digital Identity Management Digital Receipts emoney Payment System Loyalty & Voucher Management Person to Person Payments Enables retailers to offer customers relevant services across multiple channels and devices (mobile app, loyalty card, NFC wallet, , SMS, social media) Integrates with a range of API s: Mobile App/ Wallet integration, Website integration, Coupon inject (Interface with 3rd party marketing platforms), Merchant API (ability for retailers to self-manage), EPOS API (for basket level integration to retailer POS systems) Allows the operator to eliminate transaction charges via a digital money payment system Allows full tracking of coupon redemption, while at the same time capturing the full basket for analysis For more details please see the Interactive Services brochure.

16 Escher Group Limited 133 Federal Street Boston, MA USA p: f: Escher Group Limited 2650 Park Tower Drive, Suite 197 Vienna, Virginia USA p: f: Escher Group (lrl) Limited 111 St Stephen's Green Dublin 2 Ireland p: f: Escher Group UK 22 Long Acre Covent Garden London, WC2E 9LY United Kingdom p: Escher Asia Pacific Private Limited #13-03, Singapore Post Centre 10 Eunos Road 8 Singapore, Singapore p: f: Escher Group Africa (Pty) Limited Unit 36 Norma Jean Office Park 244 Jean Ave Centurion 0157 South Africa p: f: Copyright 2014 Escher Group Ltd, Boston MA, USA. All rights reserved RiposteEssential; RiposteTrack; RiposteKiosk; RiposteMC and Riposte are trademarks or registered trademarks of Escher Group Ltd in the United States, other countries or both. All product names mentioned herein are trademarks of their respective owners.