#ModernBiz Increase Sales by Building and Maintaining Customer Relationships

Transcription

1 #ModernBiz Increase Sales by Building and Maintaining Customer Relationships $ #

2 Today s experts: Steve Measelle is a Group Manager of Microsoft US SMB Marketing. He s a NYC-to- Seattle transplant passionate about how modern technology serves as a catalyst for small business and the US economy as a whole. J.D. Sutton works as a Marketing Manager in Microsoft s SMB group where he focuses on helping businesses grow with the latest cloud productivity technologies. He loves to spend time with his 5 children, coaching soccer, backpacking, skiing, or pedaling through the beautiful Northwest. Todd Sweetser is a Partner Technology Strategist and a member of the TS2 team at Microsoft. The TS2 team s mission is to drive SMB focused partners success with Microsoft solutions. He enjoys enabling the A-HA moments that occur when customers see what can be accomplished with technology!

3 Agenda Part 1: Intro Part 2: Solutions Part 3: Demo Part 4: Next steps Welcome Poll Increase Your Sales Office 365/Outlook/Lync/Power Point Sharepoint Online Windows 8 Touchscreen Devices/Miracast See Microsoft Surface in Action Work with a Microsoft Partner Get Started Product Giveaway Q&A Case Study: Watersports Central 3

4 ModernBiz Choose your own path to modern, with flexible, familiar, and trusted solutions for your business desktop to mobile, server to cloud. Technology leaders far outperform their peers in the marketplace. Connect with customers Safeguard your business Understand your customer Be prepared for the unexpected Increase your sales ModernBiz Protect and control your data Adapt to change Work together easily Get the most out of your technology Get your work done anywhere Grow efficiently Business anywhere

5 Keep the magic alive with your biggest fans. (Leaders) use cloudbased communications tools to connect, coordinate, and collaborate with customers, suppliers, and employees everywhere. SMBs use their smartphone to get assistance from colleagues during customer interactions SMB tablet users make sales or marketing presentations on their devices 65% 48% Forrester Technographics Workforce Software Survey, Q4 2013

6 Increase Your Sales

7 Schedule meetings easily with shared calendars and set periodic alerts to remind you to connect with Outlook in Office 365 Quickly set up online or in-person meetings with customers from anywhere, on any device using Lync Maintain a personal connection. Keep in touch with customers Easily keep track of your customers and connect with them on a regular basis to build ongoing sales relationships.

8 Quickly and easily build private community sites on Yammer where you can post announcements and updates and IM about topics of interest Build a community together. Share a common platform with customers & partners Easily build private social networks where you can communicate with your customers and partners and strengthen brand loyalty.

9 Office 365 offers a rich, familiar set of tools that make it easy to create compelling, polished sales materials that make an impact whether you are connecting with customers online or visiting in person Work together with your team to build, review and edit materials from anywhere, including sales proposals, brochures, and presentations using your familiar Office applications whether online or offline Create compelling, polished materials. Boost marketing & sales Seamlessly use your familiar Office tools individually and with your team whether online or offline to quickly build and deliver high quality proposals, brochures, and presentations.

10 Access your presentation from the cloud on your Windows 8 Pro touchscreen device and let attendees interact with the device Project your presentation wirelessly from your Windows 8 Pro device using Miracast Engage customers with interactive presentations. Innovative touchscreen devices Capture customers attention and win their engagement by delivering unique, compelling presentation experiences.

11 We were looking around to see how we could better serve our customers. We discovered the new Surface... With the flexibility that it offers, we re able to go out to where the customer is and never once have to step into a sales office. Johnny Crowe, Owner, Watersports Central Allowed salespeople to capture customer signatures and complete electronic sales forms anywhere Enhanced customer experience with more compelling, tech-powered communications Added built-in security features including BitLocker, TPM, Windows Defender, and Secure Boot Boat Dealer Attracts Business with Positive Customer Experience Watersports Central wanted to find a way to better serve their customers and make the buying experience a more positive one. They chose to implement a Microsoft multitouch solution. The company now uses Surface Pro 3 tablets to give flexibility to their salespeople. The result: With Surface, they spend less time in the office and always have the latest information at their fingertips allowing them to be productive any place, any time. Boating Industry Increase your sales

12 Advantages of of mobile technology Making a connection with customers while delivering a compelling, interactive experience or presentation on a mobile device can win sales. 70% of 21% of SMBs surveyed agreed mobile technology positively affects their customer service SMBs say mobile devices are helpful in bringing more work to their company (Source:

13 The Device device Dilemma dilemma You need a PC You want a tablet

14 Microsoft Surface Take your business further with the power, portability, and productivity you demand from a laptop.

15 Run the apps you care about

16 Surface Pro 3: All the power you need Surface Pro 3: All the power you need 4th gen Intel Core processors drive stunning visuals and smooth graphics Intel Turbo Boost Technology 2.0 means extra GHz on demand All-day battery to keep you going 1 Docking station 2 connects to multiple monitors, printers and power Available in i3, i5, or i7 options Intel, the Intel Logo, Intel Inside, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries. 1 9 hours of web browsing. Varies by usage and settings. 2 Docking station sold separately.

17 Featured Devices for Business For more information on Windows Devices visit the Microsoft Store. Tablets For those always out and about Two-in-Ones and Convertibles For the virtual mobile professional Laptops For the specialty user All-in-Ones and Desktops For those who need power and style Lenovo Miix Samsung ATIV Book Dell XPS Surface Pro 3 Dell XPS ASUS Transformer Book Flip Dell Inspiron Lenovo ThinkPad Surface Pro 2 Lenovo ThinkPad Yoga Acer Aspire HP ENVY Recline New form factors The mobility of a tablet with the power, performance and security of a PC Mobility Thinner, lighter, faster devices delivering faster boot times and longer battery life. Innovations come standard Edge to edge touch, modern security and Microsoft certification and performance testing

18 Work with a Microsoft Partner Flexible: Partners can offer tailored solutions Experienced: Partners have a background of technical expertise Trusted: Partners are certified by Microsoft Accessible: Partners will work to answer all of your questions

19 Let s get going

20 Support and resources Small business resources Microsoft Business Hub General business guidance and how-to resources, including: E-guides and whitepapers Blogs and articles Videos Links to product pages Microsoft BizSpark A free program providing free software, support, and visibility to help startups succeed. Microsoft product training Office Web Apps Using Office Web Apps demo Outlook.com Outlook 2013 training Office 365 Office 365 training courses for business Windows 8 Windows 8 & Windows RT tutorial Windows Server 2012 Windows Server training SQL Server 2013 Business Intelligence SQL Server Learning Center Other helpful resources Free product ebooks Describe features and capabilities of Microsoft products with guidance on how to plan for, implement, and maintain them. Microsoft Digital Literacy Curriculum teaches essential productivity basic skills word processing, spreadsheets, presentations, and databases in an online course provided in several languages. Channel 9 Free videos for absolute beginners looking to learn how to program usual Visual Basic, C#, HTML5 and CSS3, JavaScript. Microsoft Virtual Academy (MVA) Online training delivered by experts to help developers and IT professionals continually learn, with hundreds of courses in 11 different languages. Microsoft Learning IT training for established professionals and those new to the field for key solution areas (Server, Desktop, Apps, Database, and Developer); training provided in several languages. Microsoft Developer Network Training Free technical training on emerging Microsoft products and technologies through videos, hands-on labs, and source code samples. Microsoft Training Catalog A library of product and technology training materials.

21 Questions?

22 Appendix

23 Shockingly thin and light light The thinnest, high-performance laptop on the market today just.36 thin and only 1.76 lbs.* *Device is 2.4 lbs. and.47" thick with keyboard attached.

24 Take it anywhere with ease ease Adapts to your needs with built-in, multi-position Kickstand Ports you need USB 3.0, microsd, HD video out Click-in keyboard doubles as cover Durable casing, optically-fused glass withstand heavy use

25 Input encouraged Write naturally with Surface Pen One click of Surface Pen opens OneNote for capturing ideas Touch, type, Surface Pen or mouse work the way you prefer

26 Help keep your data secure safe and secure Windows Defender helps protect against malware TPM, BitLocker, Secure Boot and UEFI help keep your data and devices secure OneDrive for Business makes syncing and file backups easy

27 The benefits of of Windows Pro Pro More security & control BitLocker BitLocker To Go Domain Join Group Policy Business-class capabilities Assigned access (kiosk) Remote Desktop (Host) Client Hyper-V Sideloading apps Grows with your business Eligible for future volume license upgrades Eligible for Volume Licensing, including Windows Enterprise and Software Assurance 24/7 support and training all through Software Assurance