Statement of Service for BU Students, Graduates & Staff

Transcription

1 Statement of Service for BU Students, Graduates & Staff Who is entitled to use the BU Careers & Employability Service? BU Current Students- Undergrads, Postgrads Entitled to use all the services provided by the Careers & Employability Service for the duration of their study at university. BU Partner College Students All partner college students studying a BU Accredited Degree at a partner college are entitled to use all the services provided by the Careers & Employability Service for the duration of their study at the partner college. BU Graduates Entitled to use the services of the Careers & Employability Service for up to 3 years from Graduation. Non BU Graduates Entitled to use the services of the Careers & Employability Service for up to 1 year from Graduation. However, priority will be given to current students when booking for events and appointments. Non BU Current Students Are not entitled to use the Careers & Employability Service and should be referred to their own university careers service for advice and guidance. Prospective BU Students For those clients interested in a higher education course, they are entitled to 1 careers interview with an advisor and will need to contact [email protected] What can you expect from the BU Careers & Employability Service? The following is a statement of the standards of service that students and graduates can expect from Bournemouth University Careers & Employability Service. There are also obligations on students and graduates using the Service and these are also detailed below. Careers & Employability will: General Ensure adequate accessibility for all to the Service and all events organised by the Careers & Employability Service. Careers & Employability expects students and graduates to: General Be courteous and considerate in the use of the service and its resources. Provide the advertised services. Provide impartial staff trained to or working to relevant national professional standards e.g. Diploma in Careers Guidance.

2 Ensure the Service complies with all BU Legislation relating to Equality, Diversity, Health & Safety etc. Where possible all users of the Careers & Employability Service will be referred to other sources of help and advice both internally within the university and externally where appropriate. Front Line Service (Edge Student Development Centre) Ensure at least two members of careers staff are always available to answer enquiries. Offer CV Reviews as appropriate Provide a loanable collection of print books on job hunting and applications Provide take-away materials as appropriate Book careers/cv appointments as appropriate Ensure the centre is clean, tidy and hazard free Front Line Service (Edge Student Development Centre) Respond to enquiries for information by staff in order to assess their needs. Give at least 24 hours notice of cancellation, if you are unable to attend. Arrive on time for CV appointments Bring along a printed CV for CV Reviews Use the information responsibly and not remove reference only material. Return loanable books by the agreed due date or renew as appropriate Careers Guidance Interviews & CV Reviews Offer students the opportunity to book careers/cv appointments up to 3 weeks in advance, Where possible offer daily appointments Provide an appointment system offering 30 minute interviews to support individual students in managing their career. Provide longer careers guidance interviews for users with specific learning needs and disabilities. Ensure guidance is confidential, impartial, relevant and up-to-date. Provide a reminder service of upcoming appointment bookings Offer the opportunity to practice a Mock Interview Careers Guidance Interviews & CV Reviews Give at least 24 hours notice of cancellation, if you are unable to attend. Read the How to prepare for an Appointment document on careerhub. Arrive on time for appointments. Take responsibility for clarifying your needs Inform the guidance staff member of any factors which may influence career decisions. Carry out any preparatory work as requested or advised Take responsibility for recording notes from the interview and commit to an action plan as an outcome of the session. Respond to feedback s from the careers service which will help inform us of our impact and where any improvements can be made if appropriate to the service.

3 Offer the opportunity to discuss the format, structure and content of your CV or application form. Bring along a printed CV for CV Reviews Not make corrections to spelling or grammar or suggest alternative phraseology regarding CVs/application forms because your work needs to reflect your own abilities in these areas. Highlight any mistakes that we find in your CV or application form but please don t rely on us to comprehensively proof read your document. Give priority for careers interviews to those students who are considering changing or leaving their course. Offer (e-guidance), telephone or skype advisory support as appropriate. We operate a turnaround policy of 5 working days for answers to enquiries. Request feedback about the usefulness of the appointment via an afterwards. Provide a referral or follow-up service as appropriate. Offer subsequent appointments to current students and graduates according to needs. Provide the opportunity for students to book as many appointments as they require and where possible/appropriate, appointments may go beyond half an hour dependant on how booked up the appointment calendar is. Graduate & Placements Fair Organise an annual careers fair to be held in the autumn term over 2 or 3 days. Ensure the event is publicised fully to all students and graduates. Invite a representative mix of employers to reflect all the schools and courses in the university to attract as many students and graduates as possible Graduate & Placements Fair Prepare prior to the event, to enable you to make the most of the opportunity to speak to graduate employers. Present a positive and professional image of Bournemouth University to visiting employers.

4 Careers Events & Job Vacancy Information Ensure all information publicised is relevant, current and easily accessible and where appropriate relevant Disclaimers are publicised. Publish relevant vacancies including part time, placement, vacation and graduate jobs and careers events on the online Careerhub System at Ensure that all the graduate vacancies placed on the online vacancy system conform to the sites terms and conditions Careers Events & Job Vacancy Information Prepare prior to the event, to enable you to make the most of the opportunity to speak to graduate employers. Present a positive and professional image of Bournemouth University to visiting employers. Give at least 24 hours notice of cancellation, if you are unable to attend. Arrive on time for events signed up to. Ensure that all vacancies processed by the Careers & Employability Service conform to Equality and Employment legislation. Offer weekly employer events on campus where appropriate e.g workshops, recruitment stands etc Ensure that employer events on campus reflect the breadth of courses offered at BU Encourage students to participate in relevant BU Competitions related to employability Employability Resources Print & Online Ensure all resources are evaluated against a set of quality criteria so that information is relevant, up to date and conforms to Equal Opportunities Legislation. Employability Resources Print & Online Use the information responsibly and not to remove reference only material. Ensure all resources are available in a variety of alternative formats e.g. print, electronic. Ensure that all limitations on information resources provided are clearly defined. Seek continuous feedback on information provision to ensure the needs of users are met. Undertake to provide a comprehensive range of information appropriate to the University's courses. Ensure that all print information is complemented by information available on our careerhub system.

5 Ensure that all information is appropriately promoted/made available through mybu/careerhub and targeted s to programme administrators and student reps. Ensure that all final year and postgraduate students are provided with a copy of the Prospects/TargetJobs Employer Directory of Graduate Schemes.. Will provide the opportunity for users to loan out reference copies of careers books where possible for 1 week and to take up to 3 books out at any one time. A fine of 50p per working day will accrue for all overdue loans. Information Technology Ensure that the online Careerhub system is as up to date as possible with the latest job vacancies and resources, available 24/7 and include a How to Use Guide. Ensure that students and graduates can book appointments and careers events through the careerhub system. Information Technology Report faults to [email protected] Familiarise themselves with using Word and the Internet. Staff will not provide support for these programmes. Promote key messages about the service and what is on offer as well as the latest job news, vacancies, advice and opportunities via the BU Careers & Employability Blog and BU Careers Twitter Feed. Ensure that students can access Skype appointments if they are unable to get onto campus for a face to face appointment. Use the banner functionality in Careerhub to promote competitions and opportunities. Student Development Award Ensure that the award is promoted to all BU students as widely as possible Provide students on the award with coaches to support them in the process Deliver workshops to all students on the award about what to expect and how to achieve it successfully. Student Development Award All students on the award to attend workshops To submit their work by the deadline specified

6 Disseminate updates and news stories about the award via the Student Development Blog Opening Hours Term Time Mon Tues Wed Thu Fri 8.45am pm Vacation Time Complaints and Compliments Procedure In the first instance complaints or compliments can be made in writing (hard copy or ) to the Careers & Employability Service Manager, Linda Ladle, DL113, Talbot Campus Library, Bournemouth University, Talbot Campus, Fern Barrow, Poole, BH12 5BB [email protected] Complaints will be responded to within one working week. Unresolved issues can be referred to the Head of Student Service, Mandi Barron. [email protected] Feedback Provide clients with the opportunity to provide us with feedback about our service so that we may identify the impact we are making and any improvements that can be made. This will be though feedback mechanisms offered through careerhub, mybu, course framework meetings, feedback s. Feedback Where appropriate, provide us with constructive feedback/comments on the services we offer.