J o h n M. T h o m p s o n, P h. D., C P M, F A A M A

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1 J o h n M. T h o m p s o n, P h. D., C P M, F A A M A 3256 Theodore R. Hagans Drive, NE Washington, DC (803) johnmarkthompson@comcast.net H E A L T H A N D H U M A N S E R V I C E S E X E C U T I V E Results-Oriented Priority-Driven Inspirational Team Leader Innovative Problem Solver Highly qualified, motivated, and ethical leader offering versatile and high profile experience and knowledge. Extremely focused and motivated to achieve results by developing and leading high performing teams in a fast-paced working environment to achieve the organization s mission. Technically oriented, analytical thinker with a track record of tackling highly complex issues with favorable outcomes. A leader who thinks outside the box, striving to engage the workforce, improve business processes, expand service offerings, and exceed the customers expectations. C A R E E R P A T H Director, Fulton County Aging and Youth Services Department 2015 to Present Atlanta, Georgia As agency head, I am responsible for strategic planning and management and developing, implementing, and evaluating a plethora of educational, health, and human services programs for children, youth, seniors, and family caregivers. The agency s annual operating budget is $30.8 million and includes 215 employees. Specific accomplishment: Setting Vision: Developed the county s five-year ( ) Cradle-to-Golden Years Strategic Plan. Executive Director (Political Appointment), District of Columbia Office on Aging 2011 to Present Serving under a second administration as head of an agency that is responsible for developing and carrying out a comprehensive and coordinated system of health, nutrition, education, employment/training, and social services for the District's seniors, who are 60 years of age and older. Additionally, I oversee the operations of the Aging and Disability Resource Center that provides information, referral, and assistance to persons with disabilities, seniors, veterans, and caregivers desiring community-based and home-based services to enhance their quality of life. The agency s annual operating budget is $44.5M and includes 500+ government and community-based organization employees and 600+ volunteers who carry out the agency s work. Setting Vision: Developed the Mayor s 5-year Community Living/Long-Term Care Strategic Plan, which has led to transforming Washington, D.C. into an age friendly city with increased access to home and community-based services and supports. Cost Reduction: Saved the District s Medicaid budget nearly $5 million in one year by transitioning residents from costly nursing home stays back into the community and secured home and community-based services for them. Culture Change & Customer Service: Championed the effort in changing the organization s culture from an agency that lacked accountability and delivered poor customer service to an agency that is highly responsive and committed to meeting its mission. This is evident in the agency receiving only monthly grades of A on the District of Columbia s government customer service satisfaction surveys. Advocacy & Stakeholder Engagement: In collaboration with the Mayor s leadership team, the legislative branch of government, advocacy groups, and seniors, I was successful in growing the agency s workforce by 148% and the budget by 51% in three years. Established the agency s first ever Mayor s Senior Symposium as a way to educate seniors and other stakeholders about issues impacting seniors and promote senior advocacy. Policy Development: Led the District s effort in implementing the Silver Alert notification system, which is designed to alert public safety and transportation personnel and the public about missing seniors. The system has been very successful at bringing seniors home quicker and safely. Championed the effort to transform Washington, DC into an age-friendly city that is inclusive and accessible for all residents, workers, and visitors. Acquisition: Streamlined the District s senior nutrition program by collaborating with the Department of Health in assuming control of the Commodity Supplemental Food Program and Seniors Farmers Market Nutrition Program, which have a combined operating budget of $1M. Also, acquired the District s nursing home transition program from a sister agency, which decreased transition time for residents by nearly six months.

2 Innovation: Established the following new programs within the agency: Nursing Home Transition Program, Volunteer Ambassador Program, Afterschool Intergenerational Program, Call-In-Talk Line, Senior Home Repair Program, and the Falls Prevention Home Assessment Program. Systems Change: Overhauled senior transportation in the District of Columbia, which led to a 3-week reduction in wait time and increased access to new destination points throughout the city. Decentralized the District s Agency and Disability Resource Center, which resulted in an 800% improvement in access points for customers seeking long-term services and supports. Guest Lecturer, The Catholic University of America (School of Nursing) 2011 to Present The George Washington University (School of Public Health and Health Services) The American University (School of Education, Teaching, and Health) Lecture on programs, laws, policies, and issues related to the long-term services and supports system. Adjunct Professor 2005 to Present Walden University Develop courses and facilitate face-to-face and online learning for students pursuing a Master s and Doctoral degree in health policy, health care administration, and public health administration. Director, National Aging Information & Referral Support Center 2010 to 2011 Senior Policy Advisor, National Association of States United for Aging and Disabilities Established strategic partnerships, increased the organizations presence nationally, and secured major funding for program development and sustainability. Provided technical assistance on aging policies and program priorities to State Secretaries and Directors of aging departments. Directed the National Aging Information and Referral Support Center, a federally funded technical assistance resource center designed to bolster consumers access to long term services and supports. Grant Writing: Secured $4.3 million in federal grant funding in my first seven months. Program Development and Training: Developed a pilot Information, Referral, and Assistance (I&R/A) training program for volunteer seniors. Marketing & Outreach: Increased state government agencies and nonprofit organizations participation on monthly technical assistance calls by 50%. Supervisory Public Health Analyst 2008 to 2010 Aging and Disability Resource Center (ADRC) Tasked with strategic planning and day-to-day oversight of operations, quality client service, employee satisfaction, interagency collaboration, and financial management. Responsible for a staff of 16 employees consisting of intake workers, social workers, psychologist, outreach coordinators, public affairs specialist, employment counselors, vocational counselors, administrative assistant, and a housing coordinator who assisted clients with securing public health benefits and social services and private insurance and other services. Grant Writing: Secured $1.2 million in federal funding from the US Department of Health and Human Services in approximately 14 months. Operational Planning & Execution: Led an unprecedented effort to house 25 homeless seniors into permanent supportive housing in less than two months. Health Education: Launched the District s Long-Term Care Awareness Campaign that increased the public s awareness about planning for future long-term care needs, options, and services. Resource materials were mailed to over 80,000 households. Health Insurance Specialist and Organization Development/Management Consultant 2003 to 2008

3 Centers for Medicare & Medicaid Services (CMS) Baltimore, Maryland Tasked with the development and implementation of federal legislative and regulatory policies and processes related to the health quality and safety regulations, policies, and procedures for health care facilities. Additionally, assigned to developing, directing, and delivering interventions and programs across the agency that aligned with the overall goals of the US Department of Health and Human Services. Policy Development: Established the selection protocol for State s participation in the National and State Background Checks pilot program, which was enacted by the Medicare Prescription Drug, Improvement, and Modernization Act (MMA) of Developed policy and protocol regarding termination of Medicare-covered provider services in nursing homes. Program Sustainability: Secured funding for nursing home providers who participated in the Nurse Aide Training and Competency Evaluation Program which is funded by Titles XVIII (Medicare) and XIX (Medicaid). Organizational Development: Successfully led numerous departments in developing operational plans that aligned with the Administrator s five-year strategic plan. Interim Chief Operating Officer 2001 to 2002 Providence Medford Medical Center Medford, Oregon Tasked with the oversight of operations, quality, productivity monitoring, employee satisfaction, vendor distribution, and fiscal management. Responsible for balancing budgets for 14 clinical and ancillary departments estimated at nearly $50 million. Budget Management: Identified specific areas for quality improvement and implemented recommendations that brought departments within budget parameters. Process Reengineering: Restructured the Nutritional Therapy Department, which improved productivity and employee satisfaction, thereby reducing departmental expenses by approximately $50,000 in one year. Improved human capital processes between the sterile processing, pre-operative, and surgical units that led to improved employee satisfaction based on qualitative data from managers and staffs. Interim Director of Quality Management and Administrative Resident 1999 to 2001 and 2002 to 2003 Carolinas HealthCare System Charlotte, North Carolina Tasked with providing project management and leadership support in the coordination and implementation of a newly formed entity of a major health care system. Resource Development: Developed a hiring pool of nursing personnel to fill vacancies on a temporary basis. This enabled the facility to terminate its relationship with a staffing agency that charged high premiums for staffing our positions. Quality Improvement: Reduced patient injuries by 7% by implementing a quality assurance tracking system. V O L U N T E E R A C T I V I T I E S 2013 to Present, Parent Teacher Association President, Langdon Education Campus 2013 to Present, Board Member, American Society on Aging 2011 to Present, Advisor, National Eldercare Locator Advisory Committee 2011 to Present, Treasurer, Church Without Walls Ministries 2010 to Present, Vice President, District of Columbia Center for Independent Living , Board Member at Large and Public Policy Committee Chair, Alliance of Information & Referral Systems , Advisor, Geriatric Resources for Assessment and Care for Elders (GRACE) National Advisory Board , Grant Reviewer, US Administration on Aging, Reviewed the Community Innovations in Aging in Place and the Aging and Disability Resource Center Grant Proposals , Lay Speaker, Emmarts United Methodist Church

4 F U N D E D C O O P E R A T I V E A G R E E M E N T S A N D G R A N T S Strengthening the Aging Network: An Opportunity for Training and Evaluation Cooperative Agreement (Author). ( ). US Department of Health and Human Services. $500,000. National Aging Civic Engagement Technical Center Cooperative Agreement (Co-author). ( ). US Department of Health and Human Services. $2,900,000 National Aging I&R Support Center Cooperative Agreement (Author). ( ). US Department of Health and Human Services. $900,000. Aging and Disability Resource Center Grant (Co-author). ( ). US Department of Health and Human Services. $750,000. American Recovery and Reinvestment Act Communities Putting Prevention to Work Chronic Disease Self- Management Program Grant (Co-author). ( ). US Department of Health and Human Services. $50,000. Lifespan Respite Care Program Grant (Author). ( ). US Department of Health and Human Services. $250,000. Own Your Future Long-Term Care Awareness Campaign Cooperative Agreement (Co-author). ( ). US Department of Health and Human Services. $150,000. I N D U S T R Y R E S E A R C H Durham, P., Gilini, M., Jones, R.M., Soto, S.L., Thompson, J.M., & Villareale, M.F. (2014). Never too old for a family: Adopt older youth. Washington, D.C.: The Metropolitan Washington Council of Governments. Thompson, J.M. (2014). Modernization of the District s senior wellness centers. Washington, D.C.: District of Columbia Government. Thompson, J.M. (2006). Nurse managers participation in management training and nursing staffs job satisfaction and retention. Dissertation Abstracts International, 67(08), B. (AAT No ) P R O F E S S I O N A L T R A I N I N G A N D D E V E L O P M E N T Minister in Training Program City of Refuge Christian Fellowship, Largo, Maryland ( ) Regional Executive Development Program Metropolitan Washington Council of Governments/George Washington University, ( ) Myers-Briggs Type Indicator Qualifying Certification Otto Kroeger Association, Fairfax, Virginia (2006) Project Officer Training Certification U.S. Department of Health and Human Services, Baltimore, Maryland (2005) Federal Career Internship Program in Health Policy Centers for Medicare & Medicaid Services, Baltimore, Maryland ( ) Administrator-in-Training in Nursing Home Administration Providence Health System, Seattle, Washington (2002) Post Graduate Administrative Fellowship in Hospital Administration Providence Health System, Portland, Oregon ( ) Administrative Residency in Post Acute Care Services Carolinas HealthCare System, Charlotte, North Carolina (2001) Administrative Internships in Organization Development and Quality Management Carolinas HealthCare System, Charlotte, North Carolina (2000) Doctor of Philosophy in Health Services Walden University, Minneapolis, Minnesota Master of Business Administration Webster University, Columbia, South Carolina Master of Arts in Health Services Management E D U C A T I O N

5 Webster University, Columbia, South Carolina Bachelor of Science in Biology (Psychology Minor) University of South Carolina, Columbia, South Carolina P R O F E S S I O N A L D E S I G N A T I O N S 2015, Certified Information & Referral Specialist in Aging/Disabilities (CIRS-A/D), Alliance of Information & Referral Systems 2014, Certified Public Manager (CPM), Metropolitan Washington Council of Governments/George Washington University 2009, Fellow of the American Academy of Medical Administrators (FAAMA) 2004, Certified Lay Speaker, United Methodist Church, Baltimore-Washington Conference P R O F E S S I O N A L M E M B E R S H I P S International City/County Management Association American Academy of Certified Public Managers American Society for Public Administration American College of Healthcare Executives American Academy of Medical Administrators American College of Health Care Administrators National Association of Health Services Executives American Public Health Association American Society on Aging Gerontological Society of America S E L E C T E D A W A R D S 2014, Langdon Education Campus Superman Father of the Year Award , Mayor s (Washington, D.C.) One Fund Campaign Highest Individual Benefactor Award , District of Columbia Government Agency Award for Customer Service , Mayor s (Washington, D.C.) Achievement Award for Excellence , Walden University s National Public Service Fellowship , Centers for Medicare & Medicaid Services, Survey and Certification Group, Special Achievement Award and Cash Award for Outstanding Performance