Clock EVO...3 Powerful affordable hotel software that keeps you in control... 3

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1 Table of Contents Clock EVO...3 Powerful affordable hotel software that keeps you in control Hotel Website Reservations...5 Commission-free online bookings for all your customers... 5 Online booking capabilities for regular guests, agents and companies... 5 Event Management and Additional Resources...8 Organising an event has never been this easy Event Management... 8 Additional resources... 8 Property Management Software...10 Reservations Front desk Customer Profiles Cash control, Invoicing, Night Audit And AR Housekeeping And Room Maintenance Powerful Rate Management Statistics, Reports And Forecasts Tour Operators Contract Management Variety of Robust Interfaces Clock EVO: PMS Detailed Specifications...15 PMS Reservations Front desk Guest and Company Profiles Cashiering, invoicing, night audit and Accounts Receivable (AR) Housekeeping and room maintenance Powerful rate management Statistics, reports and forecasts Tour operators contract management Clock EVO: PMS System Requirements (recommended) Operating system Hardware requirements Network specifications Incompatibility with other software products Recommendations Channel Management...34

2 Push and streamline your online sales from a single point Enhance your online strategy and gain better control of Internet sales List of available Channels...35 Rental Management Software Data differentiation for managers and owners Statistics, reports and scenarios to support your business decisions Central Reservation Office (CRO) Central reservation management Central profiles Central management of contracts and partners Guest Loyalty Program POS and Inventory Control...45 Our Point Of Sale software has proven its efficiency Forget the endless hours spent in tracking stock consumption and organising purchases...46

3 Clock EVO Powerful affordable hotel software that keeps you in control. Functionality matters. Take advantage of all advanced features. Think of what you want to do, not what you can do. When it comes to the functionality of your hotel software, you simply can t afford to compromise. After all, you run your entire business with it. Clock Evo offers one of the widest and deepest functionality ranges among the professional hotel management systems. So rest assured - you will hardly find an operation you won t be able to perform with Clock Evo. Automate the workflow. Take control. Set up once, then let Clock Evo apply rates, rules and restrictions on the background. While your employees do what they should - serve guests - Clock EVO works in the background to assist, facilitate and streamline the process, making all necessary checks to prevent any possible error. You, as a manager, have an overview of the overall performance of the hotel, but you can also monitor and control critical operations very closely.

4 Feel confident. Like so many others do. Join hundreds of satisfied customers worldwide. Clock EVO has run successfully for years in hundreds of properties around the world. We are standing firm on our extensive experience, we have met all kinds of challenges, but generally managed to build customer satisfaction and confidence. And by listening to our clients and constantly improving our software, we are so sure of its advantages and capabilities, that we offer Clock EVO with a 90-day money back guarantee. Don't pay a fortune to succeed. Total costs over 36 months, compared to other leading brands Up to 50% more affordable than other leading brands Do you wish to rationalise your costs? Did you think that a good hotel software would exhaust your budget? Relax! Clock EVO comes to you full of features and capabilities, but at a very attractive price. See our flexible licensing plans and find the best for you or request a quote for your individual set of features. Back to Table of Contents >>

5 Hotel Website Reservations Commission-free online bookings for all your customers The Online Booking Engine is an optional module of Clock EVO. You can include it in your package of features and boost your profit with direct online reservations that are completely free of any commissions. As an alternative, web booking engines provided by CRS or WBE vendors would generally charge you not less than 3-5% commission for booking coming from your own hotel's web site. Other reservation channels will also deduct a significant amount from the revenue they generate for you. So it is worth trying to redirect maximum traffic through your own website, without bothering for extra commissions. For example, you may encourage all your corporate clients, agents and loyal guests to check availabilities, send requests or directly book at their negotiated rates on your site. Or, you may try to convert present GDS or travel portal bookers into direct customers - fully free of any booking charges. As a result, you may benefit from new sales opportunities, eliminate commissions over partner site reservations, provide faster and more convenient ways for your customers to interact with you and save time and efforts on processing reservations. Online booking capabilities for regular guests, agents and companies The Online Booking Engine provides everything you need to interact with your regular customers, agents and corporate clients. You can easily grant them online access to their negotiated rates or special conditions. Profiles. All existing profiles in Clock EVO can be registered as users of your website. All you need to do is to define an access password in the profile details and provide it to the respective customer. Group bookings. The Web booking engine allows selecting more than one room in a booking. These rooms can be of different types, different boards and accommodate different numbers of adults and children. In this way the engine easily satisfies the needs of agents and companies.

6 Negotiated rates. By logging into your website, your regular and corporate clients can see their negotiated fares and book at them directly. Special prices and conditions are password protected at the highest level of security. You can create exclusive preferential offers and be sure that the information will be visible only to the selected profiles. Special guarantee policies. Your negotiated fares can be linked to special guarantee policies, where the deposit is calculated differently or no payment is required. Guarantee. You can choose among several guarantee methods for your online bookings: bank transfer, providing credit card details or online credit card payment. The amount of the guarantee deposit is calculated automatically. You can link certain rates to certain guarantee policies. This allows requiring one-night deposit for regular prices, but full advance payment for discounted rates, for example. Easy implementation. To start benefiting from your own website reservations, you just have to add a single line to one of the web pages. Yet another line allows you to add an availability calendar on the home or some other page. The calendar gives real time information about sold out and bookable dates and your customers know in advance for which days to check prices and offers. Availability management. You have one common availability for online and offline sales that is managed entirely by the hotel software according to the preset parameters. For each room type or rate you can specify a minimum number of available rooms or an occupancy level at which internet sales should be terminated. The Online Booking Engine will then sell these rooms and rates as long as the occupancy is below the specified level. You can also define how many rooms can be booked at once.

7 Rates. The Online Booking Engine can sell using the rates already set in your property management software. Just select one of the existing rates and indicate that you want to offer it on your website as well. All rate restrictions like sales period, arrival period, number of guests etc. apply to the online sales automatically. Bookings. Visitors of your hotel website get information about the rooms available at the hotel and the rates and packages offered with them. They can select one or more rooms and choose among the available boards to make an online booking. They can also cancel their booking if the rate allows such action. Automatic response. Customers receive automatically created confirmation or cancellation messages to their addresses. These letters are also customisable and will appear in your colour scheme, with your logo and footer. Multi-language capabilities. The Online Booking Engine has been translated to some of the most popular languages for native communication with your potential consumers. Integration. The Web booking engine is closely integrated with the EVO hotel software. All information needed is automatically derived from the hotel system and all created bookings are automatically imported into the system as well. Design. The colours of the booking engine can be set to suit the colour scheme of the hotel's website. Your online booking system will appear as a native part of the webpage. Back to Table of Contents >>

8 Event Management and Additional Resources Organising an event has never been this easy. If the amenities in your hotel allow you to offer extra services or organise events, Clock EVO is your ultimate solution. The Event management module smooths the process of creating the offer and booking the resources needed. On a single screen you manage the whole event, whether it is a two-hour presentation or a week-long conference. The software also facilitates the booking of extra services for hotel guests or external customers. Event Management All facility halls and available equipments are visible on the resource occupancy display that shows their availability by hours, days and months. The whole process of preparing the offer occurs on a single screen, divided in sections for each service group. Each section contains a Memo cell that is used for providing instructions to the responsible staff or for other organisational purposes. Through live connection to the POS you can withdraw menus or single items from the restaurant assortment with their actual prices. If accommodation is needed as well, rooms are booked without switching to another module and the event planner automatically calculates and adds their price to the total amount of the offer. You can also add different special conditions or link the event proposal to an existing reservation. The progress of each offer is indicated by a status - Tentative, Confirmed or Cancelled. You can print full copies including all Memos and notes for internal purposes, or customer copies without this information. With the Event Management module of Clock Evo you reach all departments involved, gather information from their databases and quickly assemble event proposals ready to be sent to your customers for approval. Additional resources The additional resources management module includes all supplementary facilities offered by the hotel. They are grouped in resource types, such as spa centres, beauty parlours, conference facilities, etc. Clock EVO allows you to register various types of additional resources, to set working hours for them and to create schedules and bookings. Your resource planning becomes easier and faster with the availability calendar where you have a clear overview of all your facilities and their occupancy. The system also allows the creating of so-called virtual resources. Instead of looking for free resources at the moment of creating the booking, a virtual resource is booked. Later, the booking is transferred to a suitable physical resource. You can also register packages - sets of services to be sold together on a special price. All manipulations

9 and operations concerning additional resources are allowed to users with the proper rights granted. On the occupancy calendar all bookings and resources are displayed in different colours reflecting their status: outside working hours, booked, posted, etc. If there is a note entered in the details of the booking, it is displayed as a tooltip in the schedule. This helps you to obtain maximum information about the occupancy of your resources at a glance. By this you can easily decide to switch equipment or move events in order to accommodate another request. Back to Table of Contents >>

10 Property Management Software A reliable hotel PMS to bring you closer to excellence We understand that every property is unique, and every manager has established their own approach and working routines. Our hotel management system does not try to change your style. We offer software that facilitates and enhances the efficiency of each operation and with this ensures a smooth work process. Reservations All bookings are different. Whether you have to deal with a group reservation with different parameters for each room or with an individual one, where guests have different lengths of stay, boards, services or invoicing instructions - with Clock EVO hotel software you handle complicated cases as easily as simple ones. Its customisable display, interactive screens, integrated profile database and wide range of manipulations allow you to improve your workflow and meet any customer requirement. Demanding guests could challenge your skills and would appreciate the professional services you provide with Clock EVO. Key features Simple intuitive booking process Almost unlimited manipulations on bookings Profile database always available Management of group bookings and rooming lists Automated room allocation Read full specifications >> Front desk Crowded reception desk and staff on the edge of their nerves are no good for the business. Because we know that, Clock EVO Property Management Software is designed to lead you through all daily routines avoiding overwhelming situations. Whether you are a city hotel with mostly individual guests or a vacation property accommodating big groups, with our PMS you Key features Automated or manual room allocation Single-click check in/out of individuals or groups Extra services posting and management

11 can plan and prepare your operations in the quiet hours, and then process the bookings quickly and effectively at the time of check-in/out. Any special room requirement or requested service is watched by the system and reflected in all of its functionalities - the automated room allocator, reminders, task sheets distributed to the staff involved. All this, plus the full control you have over operations and employees, guarantee your perfect performance. Guest services - wake-up calls, messages etc. Room shares, changes, upgrades or moves Guarantee deposits and no-show processing Payment routings and invoicing Distribution of task sheets to different departments Read full specifications >> Customer Profiles In the hospitality industry, it is of utmost importance not only to attract new customers but also to maintain healthy and productive relations with your regular guests, corporate customers, tour operators and agents. The Customer Profiles give you all the information and functionalities needed, right on the spot. All operations, sales and management related features share one single database and all details about your clients and contractors are well arranged and easily accessible anywhere in the hotel software. By this, the employee in contact with the client knows immediately what to offer and how to approach. On their site, your customers will recognise and appreciate your efforts to provide them with the special service they deserve for their loyalty. Key features Available on every active screen Detailed customer information Automated data transfer to bookings Negotiated rates and conditions Payment instructions and routings Staff access restrictions Profile history and statistics Read full specifications >> Cash control, Invoicing, Night Audit And AR No doubt that quality of services and range of facilities are key success factors in the hotel industry. To achieve an overall positive result, however, a strict financial control is a must. Clock EVO PMS covers all aspects of your financial policy. We provide you with full flexibility in cash control and invoicing in Key features Multiple forms of payment and currencies in one transaction Accounts receivable journal Automated Night audit Variety of document types and customisable forms Control functions and different

12 terms of split tender transactions in different currencies, several document types to optimise your documents flow and monitoring of all collected deposits and their consumption. The accounts receivable journal shows outstanding payments, their ageing and the respective booking or invoice. To improve your control, you can set different access levels for every staff member or group and retrieve different reports to see any corrections made, the reason and the responsible employee. You also have the fully automated Night Audit that finalises the fiscal day and locks all accounts. access levels Different reports and filtered inquiries Read full specifications >> Housekeeping And Room Maintenance You may want to grant your regular or corporate guests the possibility to order special amenities in their room. Or a contract with an agent may include such terms. With Clock Evo Property Management Software you can create standard and specific supply schedules and if a booking belongs to the respective profile, the housekeeping department will be informed to prepare the rooms accordingly. Of course, exceptional requests can also be added to the task sheets, as well as repairing instructions for the maintenance department. The status of a room is changed automatically when it s cleaned, blocked or the guest has checked-out. There are different types of room blocks, depending on the reason, and all of them will appear on the interactive screens like the Occupancy Forecast. Key features Standard housekeeping procedures with individual task sheets Profile-specific supply schedules Different types of room blocks visible on interactive room plans Automated room status update Supply cost calculation Maintenance schedules and repair instruction Read full specifications >> Powerful Rate Management One of the key elements of your successful hospitality business is the rate and revenue management. It requires serious analytics, planning and calculations. That makes us feel really Key features More than 75 parameters to define rate structure Wide range of rate restrictions to

13 proud of our powerful rate management module. Our hotel management software allows you to provide multiple fare levels, discounts and packages on one hand, and on the other, the calculation of available prices and cut offs is automated and minimises the risk of mistakes. Moreover, you can define each user's rights to apply different groups of fares and discounts, in order to keep the control. The pricing module contains more than 75 parameters and several restriction rules that help you precise your rate calculations and execute a really flexible pricing policy. Thus, entering the booking details and choosing a rate, you get the whole stay automatically calculated or an error message is displayed whenever a fare rule is broken. maximise the revenue Automated calculation and warning messages Different user rights with access and function limitations Introduction of discounts, packages, special offers Combination of packages to add extra services Read full specifications >> Statistics, Reports And Forecasts To keep a clear overview of your property s performance, you need a powerful monitoring and reporting tool. Statistics, reports and regular analyses help you to stay alert for eventual revenue breakdowns or other problems and take the appropriate actions to avoid them. Clock EVO PMS generates more than 200 different reports, with a wide variety of applicable filters that enable you to get a general overview or to analyse a strictly specific subject. With our Property Management Software you can track the operations of your staff and control their accuracy. The system also calculates all standard Key Performance Indicators (KPI) according to the USALI definition. Key features Simple daily inquiries to support different departments Complex reports covering all aspects of your work Different filters to precise the generated information KPI in compliance with the USALI standards Control reports of user operations and activities Short or long term occupancy forecast with different scenarios Export of reports to MS Office or Open Office Read full specifications >> Tour Operators Contract Management Key features Automated operations based on the contracted terms

14 Clock EVO provides one of industry's most comprehensive and proficient tour operator contract management system. This is one of the essential features of our Property Management Software and the reason why Clock EVO is prefered by many vacation properties. All conditions of the respective contract automatically apply to every new booking that is linked to it. Once the reservation is registered, most follow-up operations are performed by the system, like price calculation, tax deduction, invoice issuance and transfer of financial data to the AR journal. Clock EVO PMS gives you the possibility to customise documents, provide multicurrency rates and, of course, retrieve all necessary reports and analyses at the end of the contracted period in order to evaluate and adjust your policy if needed. Automatic rooming list import interface Advanced rate and discount definitions Allotment management and capacity or term violation alarms Handling of advance payments, early birds and deposits Price confidentiality on tour operator contracts Forecasts, scenarios, analyses and detailed statistics Read full specifications >> Variety of Robust Interfaces Tech-savvy customers are looking not only for comfort or location, but for different in-room facilities as well. Clock EVO provides a wide and growing range of interfaces for integration of third party hotel technologies with your hotel management system. This extends your options to improve guest services and optimise your work. For example, if provided by the vendor, your interactive TV system could support guest messages, bill preview, express check-out or room status change by the housekeeping, when integrated with the PMS. Main interfaces PBX, Door locks, Interactive TV Mini-BAR and POS Energy saving technologies ERP systems or accounting software Full list of supported interfaces >> Another group of interfaces is developed to integrate your hotel software with your back-office accounting or ERP system, which significantly shortens and simplifies accounting processes and synchronisation. PMS System requirements (recommended) >> Back to Table of Contents >>

15 Clock EVO: PMS Detailed Specifications PMS Reservations Quick reservation process The reservation system of Clock EVO provides plenty of features to speed up and simplify the booking process and all related operations. Screen customization Variable interactions Profile integration A few clicks reservation Manual or automatic room allocation Change the settings of your booking form to fit your needs. Hide rarely used cells and preset default values for others to avoid repeated actions. A new booking can be initiated from different screens - Available rooms and prices, Occupancy forecast and Room status. The database with guest, agent, tour operator and company profiles is always linked to your active screen. When a profile is selected, all available information is loaded - contacts, rates, guarantee policies, payment routing instructions, invoicing details, room, view or special maintenance preferences, marketing and segmentation profiles etc. This data will also be transferred to the newly created booking. In the case of an urgent call for example, you can complete a booking with minimum parameters like name and contact. Further details can be introduced later when the guest provides them or arrives at the hotel. In certain cases you may need to book a specific room upon the customer s request. Other bookings will be handled by the automated allocator. It is programmed to collect all data from the reservation and consider any special requirements when assigning a room - floor or view preferences, late arrivals, specific supplies etc. You decide whether to use the manual or automatic allocation at the time of check-in. Big variety of operations and booking modifications Often bookings contain variable parameters or have to be changed in many different ways during the stay. If you run a city or business hotel, you know much about complex reservations and their dynamics. So do we. Clock Evo is ready to meet both your requirements and those of your customers. One booking - multiple services Room upgrade Negotiated price You can charge a reservation for different room type or board every day. Complementary or upon request, upgrades are easy to handle within the booking. If you negotiate a price valid for one specific arrival, it can be registered directly into the booking and the system will take it into account automatically. You can even define different prices for each day of the stay.

16 Early or late arrival Different boards Room preferences VIP service Room Sharing Complementary bookings Deposits and advance invoicing If a guest arrives at an unusual time, the hotel system will take that info into account when assigning rooms to the bookings and will protect late arrivals from being cancelled as noshow. If needed, different boards can be set for each day of stay or for each guest in a booking. Any guest requirements to the room, like low floor or view for example, are saved and taken into account automatically when assigning rooms to the bookings. For any external services you would like to provide to your guests, like ensuring transportation, purchasing event tickets etc., you can create a Task and link it to the booking. At the precise moment you will get a reminder to help you organize the procedure on time and appoint the responsible people. If the customer has requested any special in-room amenities, like bottle of champagne or non-allergenic towels, the system automatically includes these remarks in the housekeeping instructions sheets, so the responsible personnel is duly informed. This function is very useful when you have two guests that share the same room, but their length of stay, board or invoicing details are completely different. In this case, the booking can be easily split. All common details will remain and you can update only the distinctive parameters. Guests may be granted free nights or extra services as a compliment, compensation or bonus to the negotiated fare. These services can be assigned to a special profile, which helps you to analyse and improve your strategy. The system is capable of calculating deposits received as guarantee payments by deducing the provided services from them and recalculating the final amount. Invoicing of such advance payments is also available. Group reservations Groups arranged by agents or companies can be managed together in a simple and efficient manner in Clock Evo PMS. Same or different parameters for The parameters of all rooms in a group booking can be the same, or there can be different each room length of stay, room type, number of guests, board, etc. The bookings in group can be checked in or checked out all at once with just one click. Simultaneous check-in/check-out Common or split invoices Add/Delete rooms Guarantee and cancellation A payment for a group can be made at once against a single invoice or each booking can be invoiced and paid for separately. Rooms can be easily added to or removed from a group. Manage booking life cycle efficiently through the guarantee and cancellation functions. Guarantee policy and deposits You can define different guarantee policies for each rate, group of customers or contractors. Guarantees may

17 vary in amounts or deadlines. Link guarantee policies to profiles Expired guarantee terms Deposits registration. Confirmation letters No-shows handling Each profile can be linked to a guarantee policy, so that it is automatically applied when a booking for the respective profile is created. The same guarantee policy will apply if the bookings are made directly through your web site. A list of all bookings that you haven t received guarantee for. Registering a received deposit with or without issuing an invoice, depending on your accounting policies. Deposits are automatically deducted from the bill on check out. Print Confirmation letters, Requests and Cancellation notifications, all bearing the hotel logo and in different languages. Customizable auto cancellation of no-show bookings. Back to Table of Contents >> Front desk Room allocation Manual room allocation Automatic room allocation In the manual selection process you may take into consideration any kind of guest preference details and access the Interactive room status monitor to pick up the most suitable room. Clock EVO will help you to identify all available rooms that match your search criteria. If you don t need to assign a particular room, let the automatic allocator do the job for you. The software will take into consideration present occupancy (vacant, occupied) and housekeeping status (clean, dirty) of all rooms and may also apply room optimization rules, such as: Equal distribution, where EVO applies room rotation to ensure that all rooms serve approximately equal volume of nights and respectively suffer similar wearing. Maximum consistency, where the system suggests the first room that is freed, regardless of its number or occupancy ratio. This is extremely useful for hotels with high occupancy rate that operate close to their maximum capacity. Check-in Checking in a guest could happen in as little as 30 seconds. Single click checkin Registration cards Check in a single booking or an entire group with just one click. Registration cards. Print pre-filled registration cards for confirmation and signing by the guests. Print pre-filled registration cards for confirmation and signing by the guests.

18 Room allocation Room upgrades Late/Early arrivals First package meal No-show Assign rooms in advance or on check in. Various optimisation algorithms support the process, ensuring optimal occupancy. Check in guests in higher category rooms at the price of the room type initially booked. The information about late, early and group arrivals helps you to better organise the check-in procedures and avoid incorrect no-show cancellations. In case of irregular arrivals you can change the first meal of the package to be consumed. E.g. if a guest is checked in in the evening, you can change the first meal to dinner instead of lunch. In case of non-arrival, bookings get the respective status. You can decide whether to cancel them manually or to leave it to the system. Check-out The checkout process is fast and simple as the system guides you through all necessary operations. Single operation check-out Deposit processing Invoicing City ledger/credit accounts Express check out Check out one or several rooms or an entire group with a single operation. Unused deposit amounts are automatically suggested for consumption or refund. Issue individual or group invoices. Invoice details are offered automatically from the profile details of the guest or the arranger. Set group accounts as credit accounts, which enables you to postpone the invoicing of the room charges and to only issue invoices for extra services on check out of each room. Operations with credit accounts are restricted by access level rights. If there is a suitable interactive TV system, guests can register their own check out without any intervention from the reception desk. Messages, wake-up calls, locators Better guests service also ensured by these functions: Notes Wake-up calls Messages Staff tasks Notes can be added to bookings and set to appear on check in, check out, on editing or posting of services. Wake-up calls can be managed by the system through reminders. If there is a connection to a phone exchange, wake-up calls can be automated. Like wake-up calls, messages for guests can be managed by the system through reminders or through connection to a phone exchange. If such connection exists, a light on the phone indicates that there is a message waiting. Various guest servicing related tasks can be tracked in the system, assigned to the responsible employees or set deadlines for and distributed in task sheets.

19 Guest locators Bill on TV Enter the location of a hotel guest who is expecting a visit, so they can be easily notified. External systems, like POS, can also be set to give information about the location of a guest. Guests check their current bill at the hotel via a suitable interactive TV system. Back to Table of Contents >> Guest and Company Profiles The profile database saves the time and efforts of all of your staff, from the reservation agent to the sales manager While basic customer profiles can contain only a few details that can save you some time, in the company profiles you can store as much information as you can imagine. The more details you record in the database, the easier it will be to work with that contractor later on. Information. The profiles contain all the necessary information about your customers - contact details, invoicing instruction, payment method and routing - everything that would help you provide the best service should be written here. You can specify room preferences, special requirements, exclusive housekeeping instructions, even things like food allergies or favourite wine. When a booking is made with this profile and the guests arrive, all departments will be informed accordingly about the services they should provide. The available information is automatically filled in in address cards and invoices. Profile details Negotiated rates & contractual conditions. You may have hundreds of contracted rates but you don t have to remember them by heart. The pricing information gets automatically transferred to every new booking once the profile is selected. When assigning the respective rates you can also make some or all of them available for online sales through password protected access to your website. Besides the prices, you can also store different modifiers like discounts, surcharges, packages (e.g. 10=14), Early birds etc. and they will be automatically calculated and posted. Custom rate for a specific arrival. If, for any reason, a custom price or service (e.g. upgrade) is negotiated for a specific arrival, this can be indicated directly in the booking and will be posted automatically on the account of the guest/company.

20 Deposits processing, credit status and limit. If a contract includes advanced deposit made by the client that is consumed with each arrival, the system tracks the updates on this deposit. If a credit limit is set for an account and the outstanding postings reach that limit, the software blocks the account until a payment or a deposit is received. No further postings are allowed and each attempt to add one results in a special notification. Profile accounts can also be set not to accept postings from the POS or other interfaces. A credit account status allows postponed invoicing for room charges (e.g. tour operator contract) and informs your staff to issue an invoice only for the extra services on check out. Operations with credit accounts are restricted by access level rights. Payment instructions and routing. Setting checkout and payment policies for a profile provides your staff with information about how to issue the documents and process the payment. For example, invoice for the room charges to be issued to the company and extra services to be paid directly by the guest. This also helps your front desk to prepare the check-out procedures in advance and then finalise them within seconds. Profiles may also be assigned special invoice formats, optimized for groups and for comparison with the partner's rooming lists. Processing and access restrictions to profile and account information. The access to process certain profile accounts may be restricted to specific users. If such limitation is assigned to a profile, users without the respective rights will not be able to see or modify postings and prices. This functionality is designed to provide price confidentiality on special accounts. Allotments, cut-off periods and booking positions. Another features to be defined in tour operator profiles are the contracted allotments and release periods. You can also register the booking positions sent by the operator. Using this information, the system calculates the occupancy forecast for the hotel. Clock EVO hotel software also tracks the allotments and release periods and alerts the user in case of overbooking or term violation. Profile history and statistics. Last but not least, the profile database is a source of information for your sales department. They can search through all profiles to generate distribution lists for marketing campaigns, based on different criteria - turnover, number of nights, revenue. The results of such researches can be exported to MS Office / OpenOffice documents and the files sent to the customers can be linked to the profiles for prompt activity overview. The detailed statistics and history of each profile help your sales team to evaluate the effect of a contract and adjust the prices and conditions offered. Statistics are enabled for number of nights, turnover,

21 average price, etc. and can be compared to specified past periods. Back to Table of Contents >> Cashiering, invoicing, night audit and Accounts Receivable (AR) Posting services Reliable and convenient posting system based on the principles of unchangeability, chronology and control on operations. Completely automated posting of nights and package services. Advance invoicing: before check in, after check in or at any moment during the stay of the guest at the hotel. Convenient POS-like interface for fast posting of extra services to guest accounts or external customer accounts. Fixed or editable extra service prices. Posting for past or future dates. Easy and intelligible price correction method for services already posted. All follow-up correction inputs are made automatically. All operations related to posting services, editing or cancelling of postings are protected by access rights. The detailed operations log allows powerful control and strict investigation. A variety of invoice forms Invoices can be printed out in various forms depending on the needs of guests or agents: Detailed invoices, Voucher lists, Rooming lists or single row descriptions. Multi-language support for invoice print forms and document specifications. Group invoices for agents, tour operators or events. Invoicing of a group can be organized by arrival or departure date, or can be done for selected rooms booked by respective agent. Different document types for clearer document procedures: Invoices, Accounts, etc. Different currencies allowed in documents. Individual accounts can be kept in the currency the guest knows and uses. Documents in two parallel currencies, e.g. national currency and Euro.

22 Cash and delayed payments Payments in different currencies. Support of split payments - using different payment types and currencies in the same document. Automated currency conversion upon payment. Monitoring of accepted deposits and suggestion for their consumption. Reports giving information about deposit amounts and balance. Refund and cancellation of accepted deposits. Monitoring of delayed payments. Ageing reports. Delayed payment batches linked to invoices and related bookings. Detailed reports for tracking and covering of receivables. Linking received bank transfer payments to existing receivables from customers. Flexible multi-currency operations Clock Evo's database is designed to process multi-currency operations and transactions. Some of the functionalities supported by this feature are: multi-currency rates multi-currency postings multi-currency deposits multi-currency payments multi-currency invoices multi-currency AR you can configure your rates and packages in different currencies, including the possibility to store separate package elements in currencies different from that of the entire package (for revenue distribution) all postings to guest and company accounts may be recorded in different currencies. The software tracks these charges, processes them and maintains postings and balance in both local and agreed rate currency all deposits may be charged or collected in different currencies you may register and update the balance of guest and company accounts in different currencies. EVO will recalculate each payment according to the exchange rate at the moment of registering the payment and will update the balance appropriately you can issue invoices in different currencies which is exclusively important for hotels with significant volume of export operations negotiated in foreign currencies in AR you can track invoices and deposits pending in different currencies and match them with payments in various currencies Managing outstanding invoices and overdue receivables The AR (Accounts receivables) journal is where you track outstanding invoices and can filter overdue

23 receivables by customers and ageing or list all of them chronologically. This helps you to quickly identify the delayed payers and take the appropriate actions immediately. To activate the AR functionality, you just need to specify which invoice payment types have to be recognised and tracked as receivables. Once this has been done, all invoices with such form of payment get automatically transferred to the AR journal with their full details. Each payment you receive can be associated to specific invoice, no matter if it covers it in full or just partially. You can also split a single payment between several invoices. The AR functionality supports multi-currency settling, meaning that you are able to track and manage documents and payments issued in different currencies. Once a document is fully paid, it will no longer appear in the AR journal. Your receivables collection and management are supported by different summaries. They show information about the customer, invoice date and number, due date, amount and notes for each record. You can filter and manipulate receivables, add or edit payments and filter the data by several criteria. The detailed balance report enables you to analyse even past periods and behaviours and adjust your collection policy if necessary. Back to Table of Contents >> Housekeeping and room maintenance Housekeeping Online information about clean, dirty and blocked rooms. Room maintenance and supply Define standard maintenance schedule containing the procedures for cleaning and preparing the rooms for guests, which allows creating individual task sheets for each schedules housekeeper. The system supports different maintenance schedules for different arrangers, if such are included in the contract. Special requests Each booking allows you to add individual special requests for specific preparation of the room or extra amenities. Such requirements can also be stored in the guest profile and in this case they are automatically transferred to each booking of the respective guest. Supplies cost calculation Calculate the cost of operations and materials for a specified period. Room blocks Two types of room blocks Out of Order and Out of Inventory, each being accounted for differently in the occupancy monitoring. A variety of user-defined block reasons and notes are available. Automated status update Change the status of a room via the phone exchange without the intervention of an

24 Automated mini bar posting Status change at check-out operator. Post mini bar consumption directly to the guest account via a suitable interactive TV system. Change the status of the room automatically on check-out. Room blocks Room block function in Clock EVO PMS allows blocking rooms from sale for different reasons. Different blocks for different cases Multiple rooms blocks Visible from interactive room plans Rooms closed for sale because of serious technical problem Rooms blocked for energy or heating saving purposes Rooms designated for use by the hotel Rooms not recommended for accommodation due to minor problems Different blocks affect hotel occupancy differently and modify the key indicators in a different manner (Occupancy %, RevPar, etc.) Set and cancel more than one block at once. Blocks are presented in the visual room plans and can be modified directly from there. Back to Table of Contents >> Powerful rate management Rates and contracts You will surely appreciate how easy but powerful the rate system of Clock EVO PMS is. Designed to cope with the most complicated pricing issues, it offers a simple and understandable interface for creating simple and complex rates with the same ease. Prices are calculated per person for a more precise audit and maximum clarity in the communications with your partners. With more than 75 parameters available, you can define accurate rates for any possible occasion. Seasons Number of guests Adults and children Each rate can have different levels for high and low seasons. Prices can depend on the number of guests in a room, e.g. single occupancy of double rooms, extra bed prices etc. Different prices for adults, children and combinations of both. Different rates for first, second and next child. Customizable age definitions for child and infant for each rate.

25 Boards Other services included in the package Deductions Discounts Different prices for different boards or all-inclusive. Separate postings for food and accommodation for more precise revenue reporting. Additional services may be be posted separately or be included in the total package price. You can also create packages of extra services, like Spa or Ski and automatically add them to the booking when choosing the rate. Various tour operator deductions, like advertising fees, for example. A powerful system for automatic calculation of even most complex discounts: early booking, еxtras, last minute, child discounts, promotions, weekend prices, long stay etc. Discounts can be calculated on various bases - night, meal, other services - as a percentage or fixed amount to be deducted. Here again, you have more than 75 parameters to assign as discount eligibility criteria. Using all of the above features, you can store negotiated rates and assign them to profiles. In this case, when a new booking is created from that profile, applicable rates are suggested by the software for more convenience. Rate restrictions Clock EVO PMS provides the following software functionalities to help you improve the yield management: Defining a level of occupancy at which a rate should be automatically stopped from sale. Stop / Allow a specific rate on specific days. Setting a 'Closed for arrival' restriction. Defining min/max length of stay for a rate and/or date. Defining min/max total number of guests for a rate. Interactive graphic calendar for clear overview and easy management of rates and their restrictions. Rates and dynamic rates management Once you load all your rates in Clock EVO, the system is capable of calculating and applying any price or discount, no matter how complex they are. You can benefit from dynamic pricing and increase your revenue and yield and at the same time minimise the manual operations needed and by this - the risk of mistakes. Of course, you can restrict the access to rate management through user rights to prevent any unwanted interference or abuse. Back to Table of Contents >>

26 Statistics, reports and forecasts Reports and key performance indicators (KPI) Clock EVO offers a wide range of reports covering all aspects of the hotel management: occupancy forecasts, housekeeping, control, analysis, marketing, accounting and catering. Key performance indicators Control reports Our hotel software tracks all standard industrial indicators of the hotel performance. All indicators are calculated in conformity with USALI. Room Statistics: Occupancy, Multiple Occupancy, Guests by Marketing Segments, Arrivals, Departures, Cancellations, No-Shows. Revenue: By USALI categories, sub-categories and marketing segments. Ratios: ADR, Average Guest Rate, Occupancy%, Multiple Occupancy %, RevPar, Total RevPar, Average Guest per Room, Average length of stay, Average revenue per guest. Various reports for control of: registered and used deposits; cashier reports; award and consumption of loyalty bonus points; lists of issued documents; reports on rates and room prices; in-house and external phone calls. Registration / Address cards and registers Contract terms / Voucher lists Bookings, Guests, Accounts User operations are also tracked: change of stay editing of address cards moving guests to different rooms manual changes of the occupancy conditions deleted guests etc. All registers and address cards required by the law. Different forms with consideration of the local municipality or state requirements. Reports useful in processing receivables from tour operators or companies and in monitoring allotments. Descriptions of bookings and guests by arrivals, vouchers and issued invoices. Summary and detailed reports. Tour operator allotment usage. All reports needed for the day-to-day operations at reception. Arrivals

27 Arrivals by time and transfer No-show Checked in bookings Guest lists Receivables by rooms and bookings Guest birthdays Departures Departures by time Occupancy Statistics and marketing Housekeeping Condo owners / resident investors (condo hotels, managed apartments, vocational properties) Accounting Transfer Reports on current, short-term and long-term occupancy. Hotel map showing free, occupied and expected rooms. Availability calendar showing free rooms for each date of a selected month. 7-, 14- and 30- day occupancy forecasts. Long-term occupancy forecast with detailed information about the occupancy types and days, weeks and months. Export of the occupancy forecast to Excel and OpenOffice allowing deeper analyses and prognoses. Statistics and marketing information on occupancy and revenue. Revenue. Net and gross revenue tracked by: guest marketing segment; Agent/Company/ Tour operator; USALI categories, sub-categories, custom categorisation and services; Nationality; Other marketing analyses like: Channel, Come reason, Hear reason, Source. The revenue data for the selected period can be presented per day, per week, per month or year. Some reports show the information for a day, month and year and in comparison to a previous year. Occupancy. The reports on nights and occupancy ratio can be presented in different aspects: By nationality; By room types; By marketing segments; By types of blocks; By additional marketing indicators: Segment, Source, Channel, Come reason and Hear reason. The occupancy can also be presented in various levels of details: per day, per week, per month, per year. Comparison 'Day, Month, Year' reports present the data juxtaposed to data from a previous year. Reports with instructions about the daily maintenance of the rooms. Using the maintenance schedules allows complete automation of the housekeeping information process. Various reports giving information about the income from renting rooms of owners. Reports providing information about the movement in owners' customer accounts. Report on bookings and nights of owners staying in their own rooms. Balance report analysing the income, expenses and profit from each room and its owner for the hotel. Various reports on the accounting of different operations. Documents list. Various lists of the issued invoices and documents allowing several detail levels: by documents; by services; by contractors; by payment types. Accounting records. Sales operations in the hotel in simple sales records: Customer account, Revenue account, VAT

28 F&B account. Sales reports. All information from the hotel to the restaurants needed for the catering of the guests. Summary reports for planning daily breakfast, lunch and dinner. Report on provided special (contracted) catering per agents. Detailed reports per rooms and guests for admission to the buffet. Statistics report for a desired period. All reports allow for meal time changes depending on early or late arrivals of arranged tourists. Back to Table of Contents >> Tour operators contract management Efficient end-to-end workflow - from contracting, through daily operations, to invoicing and collection Once the contract is introduced, all that you need to do is to select a contract profile which to associate with the respective rooming list - no manual rate/package postings or adjustments are needed at all. Users introducing rooming lists or performing check-in may not even be aware of the specifics of the contract. Upon check-in, the correct prices are automatically posted and the invoice is ready to be printed in the agreed format or with the required specification breakdown - practically without any operator intervention. The issued invoice is then automatically transferred to the AR (accounts receivables) log, where you may track its collection and ageing. More state of the art functionality Clock EVO PMS will check if newly created reservations meet the agreed allotments, release periods or room types and will notify you about any combinations that exceed the conditions of the contract. The hotel software will also produce a sophisticated occupancy forecast, combining all specific aspects of your business with tour operators such as allotments, booking positions, release periods, rooming lists and guests in-house, thus allowing you to maximise your sales opportunities. To make the process even more comprehensive, Clock EVO allows you to customise rooming list templаtes for each tour operator, so that they fully match the structure of the rooming lists they send to you, thus

29 avoiding any possible misunderstanding. Key features, related to tour operator contracting Special advanced multi currency, multi tax, multi discount rates, supporting: guest, room and/or apartment pricing - no room shares or manual postings the system automatically accumulates and applies numerous different discounts that are consistent with each other, e.g. child on an extra bed, early booking and long stay discounts with fixed or percentage amounts. The calculation is based on more than 75 discount and rate application parameters which you set-up and update in the software. flexible configuration of boards, packages and board plus package supplements, including element price allocation flexible packages revenue breakdown and revenue group allocation multiple tax policies for charging different VAT, local and alternative sales or consumption tax rates on all or on selected package items. Handling advance payments, early birds and deposits Contingent/allotments handling and forecasting: contingents/allotments and release periods introducing and matching booking positions with allotments and rooming lists for more sophisticated occupancy forecasting Price confidentiality on tour operator contracts, i.e. posted price details on tour operator contracts may remain invisible to users without authorization Native rooming list functionality with possibility to customise the format of the rooming lists screen for each tour operator to match the format of the real rooming lists they issue Voucher registration, charter list check reports Multiple invoice formats and additional detailed specifications to match your documents with the agreed formats. Multi-currency AR (Accounts receivables) where to track the collection and ageing of outstanding invoices Automatic rooming list import interfaces (request the updated list of available import interfaces at [email protected]) Operational departments workload reports: reports to the restaurant with the number of guests expected for each meal. Such inquiries can be made for the next day or week ahead and be separated by agents in the event that special food is required for their tourists. flexible room maintenance and supply schedules according to the contract work planning report for the housekeeping department based on the specific maintenance

30 schedules Occupancy forecasting Scenario occupancy forecasting Booking pace Revenue forecasting Statistics by market segments, sources, profiles, nations, etc. Back to Table of Contents >>

31 Clock EVO: PMS System Requirements (recommended) Operating system Workstation Server MS Windows XP Home Edition MS Windows XP Professional Windows Vista (32 and 64 bit) Windows 7 (32 and 64 bit) Windows 8 (32 and 64 bit) MS Windows 2003 Server Windows Server 2008 (32 and 64 bit) Windows 7 (32 and 64 bit) Windows 8 (32 and 64 bit) Hardware requirements Workstation Pentium (equivalent or better ) 2400 MGhz or faster; 1024 МВ free RAM; 20 GB HDD; monitor with screen resolution 1024х768 and Hi-color (16 bit) or higher; one, two or more RS232 ports for connection to RS232 printers, fiscal devices, card readers, card encoders, telephone exchanges, or other interfaces. Server Number of workstations Up to 5 5 to 10 more than 10 Pentium 4 2,4 GHz (equivalent or higher ), 2 GB free Ram or more, 60 GB HDD, UPS, CD-RW, USB Pentium 4 2,8+ GHz (equivalent or higher), 2 GB free Ram or more, 80+ GB SATA or SCSI HDD, UPS, CD-RW, USB Pentium 4 3+ GHz (equivalent or higher), 3 GB free Ram or more, 120 GB SATA or SCSI HDD, UPS, CD-RW ( backup device), USB Network specifications Internet connection to the Clock Evolution Server 2011/Clock Evo 8 Server required for the monthly

32 update of the license key and the automated regular system updates 100 Mbit TCP / IP LAN stable connection; open servers 3050, 3051, 3424 TCP ports and 3424 UDP port. The content of the shared folders must be accessible from all workstations. Working in CRS (Central Reservation System) mode requires at least 4Mbit internet connection between the hotels. Clock Evolution requires at least 512 Kbit TCP channel (1 Mbit recommended) Multiple users of the same database via internet require terminal server. Each user works in a separate session. The terminal connection is optimized and the systems operate flawlessly even in cases of slower internet connection.!note Server variant 1 is not recommended for systems operating in replication mode and multiple transactions using remote access. The server should not be used as a workstation. CD-RW drive is recommended for daily database backup created by the automatic archiver on the server. This ensures the restoring of the normal operability of the system in cases of HDD errors. The USB drive required on the server is used for the hardware licensing of the software. Incompatibility with other software products Incompatibility with other software products using Interbase or Firebird database is possible. Such may be accounting systems Ajur L, Santa, or other hotel or restaurant software. To check the compatibility of such software with the products of CLock Hotel Software, please contact Clock HS Customer Care centre. In cases of incompatibility, Clock HS products need a separate server. To minimize expenses, a virtual server software can be installed on the existing hardware server. Thus all that is necessary is an additional Windows license and probably RAM, for meeting the requirements above. The virtual environment can be provided by the free VirtualBox or any other alternative. The only requirement is that it supports USB. Please note that VirtualBox Open Source Edition (OSE) does not support USB and cannot be used!

33 Recommendations Recommendations for POSitive mobile HandHeld/PDA: Wireless Network Adapter; Mobile browser; Non fiscal POS printer for receipts issued by POSMobile. Back to Table of Contents >>

34 Channel Management Push and streamline your online sales from a single point In a world of rapidly increasing share of online hotel reservations, you need a reliable system for managing sales through different channels. Every manager tries to build a balanced online distribution strategy that will increase the number of bookings but won t cause a decline in revenue. To upload availability and rates separately for each partner site is a struggle. The Clock EVO Channel Manager interface comes to solve this problem. Enhance your online strategy and gain better control of Internet sales The functionalities of the Channel Manager enable you to manage all your online distribution channels simultaneously from a single spot. As it significantly reduces the time for update of availability and prices, it allows you to add more channels and thereby increase your online visibility. On a single screen, with just one login, you control the quantity of rooms, their allocation and the rates for all your online booking sources. On another single screen you can see an overview of all internet reservations or of those coming from selected sites. It is possible to view and modify availability and rates for all or selected channels, for a period or per day of week, for all or selected rates and rooms. Back to Table of Contents >>

35 List of available Channels 1Budapest Ab-in-den-Urlaub Abreu Agoda Alfabookings Allhotels coming soon Altoetting Amandatour Amden-Weesen Amitour Amrum-reservierung Andermatt Gotthard Tourismus Appian Line Asiarooms Asiatravel Asiaweb Atel Atrapalo Auratours Avios coming soon Back Pack Online (HostelWorld) Badbirnbach Bad-reichenhall Bancotel Basel Tourismus Bbliverate coming soon Bbplanet Berchtesgadener Bestday Bestrooms BestWestern Member Web Biel-Seeland Tourismus BolognaWelcome Bookassist Bookdeal Booked.net Bookhotelsinrome.com Booking.com BookinGay Booking expert BookNdeal BookOn Boscolo (marketplace) Bramante Bremen Tourismus Bremenhaven-tourism Brilon-Tourismus Bsp Budapest hotel start coming soon Budgetplaces Buesum Burghausen Caesardata Calypsobedbank.com Canton de Vaud O.T. Carlton hotel group coming soon Centralr Centralreservations.com Chianti.it(wrooms) coming soon Chiemsee-alpenland Cisalpina Citybreak (Nozio) CityForDays Classic international hotel Clickbed Cote.azur.fr Crs booker coming soon Crs booking coming soon Cuxhaventours

36 Delphinet Despegar Dynam-Iq DirectWithHotels Dithmarschen-tourismus Dresden.de Easyconsulting Easytobook EBKing coming soon Ecoworldhotel EPlattform Graubünden Escapio Etineries Eurores Exclusivelyhotels coming soon Expedia Expotel coming soon Extratime Farmbooking coming soon Fastbooking Federal hotel Feratel/ deskline Flims-Laax-Falera FirenzeAlbergo Fisheyes Flashbooking Florence Promhotels Fluege.de Foehr.de Freereservation Freiburg Fribourg Region Fvg Garda pass coming soon Gartour Geco coming soon Genares Genf Tourismus Getreadyrentals Globekey Gomio Graechen Gremi D'Hotels de Barcelona Gta hotels (metglobal) Gta travel (octopus/gulliver) Gulliver.ie (Gullnet) Guestlink Hamburg.de Heidiland Holidaycity Holidayinsider Hostelbookers Hostelmania Hostelsclub Hosteltouristworld Hostelworld Hotel gogo ( reconline ) Hotel.de (hotel.info) Hotelbeds Hotelconnexions coming soon Hotelclub Hoteliers.com Hotelita Hotelnet Hotelreservierung Hotelreservation coming soon Hotels.nl Hotels4U.com Hotelsarea Hotelschart Hotelspecials.nl Hoteltravel Hoteltools Hoterip coming soon Hotnet

37 Hotwire coming soon Hrs Husum-tourismus Hutchinson Priceline ICastelli.net IHotelier.com In1solutions.com Infostaltravelmkt (hotelisimo) Initalia Inlobby coming soon Instant worldbooking coming soon Inthotels Irish welcome coming soon Irs18 Italcamel Italybookinghotels.it Italyholiday.net Italyitalia.com Its-Magellan coming soon Itvacations Itwg JacTravel Jumbonline Justbook coming soon Justintime Kuoni-connect coming soon Lago Maggiore E.T. Lastminute.com / Ghe Laterooms Latestay Leysin Tourisme Lohospo Loetschental Tourismus Luxuryres Mappamondo Marsol Martehotels Mdtravelitaly Meunsterland-tourismus Mirai Hotelsearch Montreux-Vevey Tourisme Muenchen.de Myswitzerland Naturarena NBCRS.com Neuharlingensiel Nethotels Netrez (Pegasus) Nevertoomuch (N2M) Nordfrieslandtourismus NT Incoming Nyceworld Offerhotel Online Gds Onlyrooms Openhospitality coming soon Opera 21 Orbitz Ostseefiordischlei Pitztal Personal booking (wrooms) Perugia.com Praettigau Tourismus Prestigia Pricetravel.com.mx Pugliae.com Rakuten Reconline Regioneuropapark Reiseland-Brandenburg Reisen.de Reserver Reservit RezView (Pegasus) Ricercahotel

38 Rimini Reservation coming soon Roline System Roma on line Romahotelservice Roombooking service coming soon Roomex.com RoomGenie Roomtrade Ruhr-tourismus Sardegna.com Savognin Tourismus im Surses Sauerland Scharbeutz Sehrstourism Sestante Siciliae.com Sidetours Simplebooking Smilo Orizonia Spacehotels Spaghettihotel Special tours coming soon Splendia Sunhotel Superbreak Switzerlandtravelcentre (myswitzerland) Schwyz Tourismus Synxis (globeres,luxuryres) Syshotelonline Ticket coming soon Titanka Thueringen Tourismus Tobook Tomas Travel Tourico Tourisme de Barcelona coming soon Tourisme Neuchatelois Transhotel Travco Travel europe Travel.it Travellero Travelocity, Globalhotels Travel Republic Tui Ultranet Unister (Resisen.de,Urlaub.de) Unitravel (ghrs) Valle D' Aosta Pass Vastravel Vda Viajes Olympia coming soon Venere Ventanagroup coming soon Vertical Booking Viaggiaedormi.com Viaggiareweb (romaviva, milanoalberghi) Viajes el Corte Ingles Villars Tourisme VisitBerlin VisitItalyTours Visittrentino Visitwales coming soon VivaFirenze Wallis Tourismus Wangerland Waytostay coming soon Willingen Winterberg Webresint WebSawadee Weekendcompany

39 Whl (worldwidehotelink,albatravel) Wimdu Wookbook coming soon World view limited coming soon Worldby (romeby,florenceby..) Wotif YourSpainHostel Back to Table of Contents >>

40 Rental Management Software Your assistant in contract management, result calculation and communication organisation The Rental Management module of Clock EVO is developed to support the interactions between property managers and owners. After registration of each contract, the software enables transparent and efficient property management, regular reporting to the owner via internet access, statistics and scenarios for better assessment of agreed conditions. The financial relations between the owners and the managing organisation are based on commissions and services. Each rental property owner has a profile and the conditions for using each property are defined in contracts. The postings for the use of the property are made in the hotel module and then imported in the Rental Management module, where commissions and services are calculated and distributed among the respective accounts with consideration of the conditions in the contracts. Data differentiation for managers and owners Owners can check their current balance and the performance of their rental property through passwordprotected access Each owner in the Rental Management module has two accounts an owner account and a customer account. Both are created automatically for each new profile. Postings on both accounts can be made automatically (on import from the hotel system) or manually. The owner account is informative and allows tracking the balance of the profile. The customer account of the profile can be used for handling running costs, issuing documents and posting different charges when the property is used by the owner. On a certain period, the manager exports selected data to the Intranet, where rental property owners can check their current balance and the performance of their property through password-protected access. The system provides also two ways of sharing the utility costs (electricity, water etc.) - they are allocated in proportion to the size of the property or each owner is charged directly to the value of the supplier's invoice. These costs can be recorded in the customer account, invoiced from there and collected from the owner, or they can be deducted from the income directly in the rental owner account.

41 Statistics, reports and scenarios to support your business decisions. When analysing the results of each rental property, the manager can play different scenarios - for example, an alternative pricing method can be applied to compare actual and theoretical yield, thus helping the management to sign a more profitable contract for the next period. Back to Table of Contents >>

42 Central Reservation Office (CRO) Manage all properties in a group as one. And keep them individual With multi-hotel groups, the advantages of Clock EVO Property Management Software stand out even stronger. We know that what might be the strength for an individual hotel, could be hard to maintain and therefore become a problem in a multi-property group. This is why we worked hard to provide the chains with the same advanced features we developed for the single hotels but to also enable them to coordinate and synchronise operations in order to benefit from their structure in the best possible way. As a result, hotel groups and chains can keep the individual features of each property but centralise all necessary operations and improve the general management. Central reservation management The central reservation office of a hotel group acts as the coordination centre for all units in the group and there lies the main focus of Clock EVO CRO functionality. The hotel software provides the following features for central offices: Centralised rooms and rates availability call the availability display for each hotel of for the whole group Common booking manipulations - all booking-related operations are available both at the hotel and at the central office new reservation, reservation update, cancellation, deposits handling, etc. Bookings created in the central office can be modified by the hotel staff and vice versa Instant update of the availability with each new reservation in both databases (central and respective hotel s), regardless of its source (CRS, PMS, WBE, ADS, GDS) Centralised occupancy forecasting for the entire group or by hotel Transfer of bookings between hotels an automated operation initiates when you move reservations, prompting automatic cancellation of the initial reservation and registration of a new one for the selected hotel with the same attributes Central profiles Multi-hotel profiles they are shared among all hotels and available for booking in the entire group with all their attributes, instructions, statistics and history. Single hotel profiles they are switched for using only in the hotel where they have been

43 registered and will not be synchronised and shared with the other hotels. Common profile performance statistics you can choose profiles and retrieve detailed reports about their activity - for the whole group or hotel by hotel Centralised guest loyalty program - your customers can earn and spend bonus points in each property of the group. They will be recognised and provided the same service everywhere, according to their profile information. Central management of contracts and partners Some information should be handled with care, which might be hard to achieve when it is available for many people. With EVO CRO, you can configure the system in such a way that contract details for partners, agents or tour operators can remain accessible only to the central office. The staff at each hotel will be able to do the necessary operations like check-in/out or invoicing, but the confidential data, e.g. rates, postings or revenue, will not be visible to them. This feature is extremely useful for highly centralised multiproperty groups where the central reservation office is entirely responsible for the major accounts (contracting, bookings processing, arrangements handling, invoicing), while separate hotels deal only with smaller accounts and with daily routine operations at the front desk. Centralised administration Centralised administration of all configurations, nomenclatures and rates allows hotel groups to build uniform set ups of all their hotel databases, such as: Services Service groups Maintenance schedules Revenue groups Types of documents Centralised administration reduces the total cost of ownership in terms of implementation, maintenance and staff engagement and leads to uniform and comparable reporting foundation. The responsible manager can set the data flow by defining which information has to be synchronised and in which direction. And, as everywhere else in EVO, user rights and access levels improve the control. Back to Table of Contents >>

44 Guest Loyalty Program Customer satisfaction and loyalty elevate the success of your hospitality business Frequent hotel visitors are often looking for something extra, a value added to the services and facilities offered by the property. Loyalty programs are the way to satisfy such customers and encourage them to come back to your hotel again and again. Such programs also contribute to your efforts to turn third-party bookers into direct customers. Bonus points rewards work very well with corporate and regular visitors, especially in hotel groups and chains. Clock EVO is a property management software that gives you the opportunity to offer your clients a high-end rewarding system, become their preferred brand and increase customer satisfaction. The members of your guest loyalty program can collect bonus points for staying at your hotel or using other services. To include a competitive and prestigious element, you can implement different loyalty levels or statuses defined by the number of points accumulated in the account. The bonus value, of course, should increase with the raising of the status. You can connect magnet or smart card readers to your system to process your own branded member cards. You can define the eligible services, the quantity of points to be credited for each of them according to the loyalty status, to exclude some low-profit activities from the program, to choose whether to calculate bonuses by number of nights or by turnover amount. The point redemption may also vary. Points can be spent to cover service costs or they can be redeemed for predefined promotional packages only. You can also include your restaurants and bars in the program and grant its members status-related discounts for consumption. Last but not least, the Clock EVO property management system offers an efficient auditing system with its loyalty program software. You can track the correct awarding and consumption of points, detect eventual misuse, evaluate the efficiency of the program, analyse member performance and customise your marketing activities. Back to Table of Contents >>

45 POS and Inventory Control Reduces administration tasks and leaves more time for service The POS and Inventory control module is the solution for the Food and Beverage department that helps you to concentrate on providing the best service instead of figuring out how to improve the workflow. Our Point Of Sale software has proven its efficiency Our Point Of Sale (POS) software has proven its efficiency in restaurants and bars of all kinds and sizes, working steadily and processing high volume of transactions. Implementation, training and usage are simple and easy, the large button screens and the intuitive interface alleviate the servers and increase the service speed. When deployed in its full functionality and connected to modern hardware equipment, our POS allows you to boost sales, streamline the communications with the kitchen, include F&B services in the loyalty program and improve your customers experience. The POS software of Clock is compatible with the most currently known hardware devices - card readers, printers, fiscal machines, touch screen monitors, handhelds etc. There are only minimum system requirements that can be found in the Support section. The configuration, the type of devices and their number depend only on your wish and possibilities. As the POS is connected to the PMS, you can transfer checks to the respective account in the hotel software. Depending on your equipment, you can receive different payment methods - cash, credit card, etc. Attract your loyalty program members Attract your loyalty program members to eat and drink at your facilities by granting them different discounts according to their status/level. When a profile is created in the POS for the respective customer, you can set discounts applicable to their consumption. These preferences may vary for each facility, e.g. 15% for the restaurant and 10% for the Lobby bar. Enhance operational control Enhance operational control by access levels and user groups. You can define up to five user groups with

46 different user rights. For example, cancelling a part of an order or correction of a payment could be allowed only for superior staff. Forget the endless hours spent in tracking stock consumption and organising purchases The Inventory Management module facilitates the coordination between the kitchen and your stores and improves your work quality even further. It reduces the manual operations needed, enables you to visualise the stock flow and determine order frequencies, alerts you upon reaching preset minimum quantities of each product or material, allows you to order stocks with only a few clicks. The Inventory control system supports recipes and can automatically calculate the stock consumption for each dish. There are two possibilities to transfer data to the accounting department - through file export or by granting access to the database to a special interface, if your vendor provides such. Statistics give you information about each item from the menu - which are sold most often, which need price adjustment and which can be removed or replaced. Generally, with this module you can track and organise the stock flow in your warehouses, plan your purchases, evaluate the profitability of each menu item, compare delivery prices to the initial offer made by the supplier, obtain accurate information and finally optimise your food costs. Streamline your inventory control and adjust the restaurant assortment to reach the maximum effectiveness of your facilities. Back to Table of Contents >>