IMPORTANT! THE CONTENT OF THIS DOCUMENT IS THE PROPERTY (IP) OF SHAREPOINTPEOPLE.DK, A DIVISION OF NETMEDIA SOFTWARE APS.

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2 IMPORTANT! THE CONTENT OF THIS DOCUMENT IS THE PROPERTY (IP) OF SHAREPOINTPEOPLE.DK, A DIVISION OF NETMEDIA SOFTWARE APS. THIS DOCUMENT MAY ONLY BE USED FOR INSPIRATIONAL PURPOSES BY THE PERSON IT HAS BEEN DELIVERED TO AND MAY NOT BE DISTRIBUTED WITHOUT THE WRITTEN APPROVAL FROM THE OWNER. THE OWNER WAIVES ANY RESPONSIBILITY FOR USE OF THIS DOCUMENT INCLUDING RECOMMENDATIONS AND GUIDELINES OR THE IMPACT ON DOWNLOADING OR OPENING THE DOCUMENT ON YOUR COMPUTER. PRINTED COPIES OF THIS DOCUMENT MUST INCLUDE THIS MESSAGE. INQUIRIES REGARDING THIS DOCUMENT OR THE CONTENT OF THIS DOCUMENT CAN BE SENT TO CUSTOMERCARE@SHAREPOINTPEOPLE.DK

3 SHAREPOINT GOVERNANCE Management of Risk, Performance and Compliance 26/1/2011 ANDERS B. SKJØNAA Partner

4 Agenda The purpose and founding principles of a Governance practice IT Governance vs. Business Governance Using a structured Governance Framework Roles and responsibilities in the Governance Practice Tactical model for planning governance Implementing SLA s Change Management

5 Defining the purpose Compliance People Productivity Goals Process Governance Culture Quality Technology Realizing your business Create Synergies and building plans Stay in control and turn challenges into opportunities

6 General principles The goal is to ensure that SharePoint investments deliver on business goals! Governance is effectively conducted through a standardized framework Build on Business Drivers Engage the organization Build Governance practice Apply Risk profile Change Management Communicate

7 Blue, Green or a mix? Blue Governance Green Governance Document Management Intranet Extranet Contract Management SharePoint platform (Providing platform services for applications) Storage Operating system Directory Green Governance relates to applications and the impact they have in relation to business goals. Examples: Regulatory Compliance Update frequency Branding Taxonomi (Metadata and tagging) Workflow / proces latency Training / Adoption Blue Governance relates to the SharePoint infrastructure and focus on driving the platform and the Service Catalogue. Examples: Availability Application on-boarding Backup / Restore procedures Scalability Etc.

8 SharePoint Governance Framework SharePoint Vision Business Impact A Business Impact B Business Impact C System 1 System 2 System 3 System 4 System 5 System 6 Board org. Operational org. Procedures/Guides Procedures/Guides Procedures/Guides

9 SharePoint Governance Framework Business Impact A Business Impact B Business Impact C System 1 System 2 System 3 System 4

10 Bulding a governance practice Application C Application E Application B Application D Application A Service Service Service Service Service

11 APPLICATIONS SERVICES PLATFORM GENERAL TOPICS Agenda IT GOVERNANCE Governance Lead: Marcus Anderson IT Service Governance Deployment Governance INFORMATION MANAGEMENT Governance Lead: Chris Weber Information Management Information Access Information Management tools APPLICATION MANAGEMENT Governance Lead: Jens Peter Olesen Customization policy Branding Lifecycle Management GOVERNANCE SOLUTION LAYERS Business owner IT Owner SLA Change Management Backup Documentation Operations Architecture Storage Management o Quota Metadata Terms Content Types Change Management User Access Model / Implementation Training Adoption Business Case requirement Change Management Lifecycle Management Branding Business owner IT Owner SLA Change Management Backup Documentation Operations Architecture Service Catalogue Documentation Change Management Business owner IT Owner SLA Backup Change Management Documentation Operations Architecture (App. Pools / SA s etc) Navigation Metadata Content Types Change Management User access Policies for o Pages o Lists o Documents o Rich Media o Blogs o Wiki s o Terms Business owner IT Owner Change Management SLA Documentation Lifetime Solution Requirements o Functionality o Performance o Security o Policies o Backup o Training

12 Governance Planning Model 1A 1B 1C 1D Current State Assessment w/ Existing Challenges Application Objectives & Vision Service Design Principles Out-of-Box SharePoint Capabilities 2 ESSENTIAL GOVERNANCE PLANNING DELIVERABLES High Level Site / Site Collection Architecture Content Lifecycle Mgmt / Records Mgmt Content Type Information Architecture Site Lifecycle Mgmt Site Provisioning Rules System Usage Guidelines My Sites Directory Services Site Monitoring Needs System Performance Targets Use of Storage Quotas Security Considerations Content Publishing Processes Customizations Deployment Model Service Level Agreements Application on-boarding requirements Branding Rules IT & Business Roles Compliance Considerations Change Management Service Steering Support Availability Policies Procedures 3A 3B 3C 3D Specific Adoption & Supporting Utilities Service Configurations Communication & Tools Roadmap (Functional Reqs) Plans 3E Policies & Procedures

13 Service Levels (Intranet Example) Publishing (LBI) Different SLA s for different site/application types helps controlling scale and cost Typical SLA parameters Projects (HBI) Collaboration (MBI) Backup / Restore service Support escalation proces Redundancy Engineering Support Monitoring

14 Change Management

15 We covered The purpose and founding principles of the Governance practice The mix of BLUE and GREEN Using a structured Governance Framework Roles and responsibilities in the Governance Practice Tactical model for planning governance Implementing SLA s Change Management

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17 SharePointPeople SharePointPeople.dk is a consultancy practise of Netmedia Software Aps. SharePointPeople.dk deliver professional services for mid-sized and large companies, regarding architecture and corporate adoption of Microsoft Sharepoint products and Technologies. SharePointPeople offer packaged services for SharePoint governance, including the SharePoint Governance Master Class, a 3 x one day training for SharePoint professionals with a business mind. For more information please contact customercare@sharepointpeople.dk or visit our website at