How To Be A Successful Knowledge Management Consultant
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- Bertina Weaver
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1 1 PROFESSIONAL SUMMARY About 11 years of experience in Knowledge Management, Project & Change Management, Business Process Reengineering, Business Analysis and Quality Control/Assurance. Has experience in deploying large scale Information Management and Content Management solutions at various clients with a focus on improving s effectiveness in developing collaborative ways of improving business productivity. Well versed with Agile, XP, RUP, CMMi and other traditional project management methodologies. Subject Matter expertise includes: Project Management Change Management Business Process Reengineering Quality Assurance & Control Knowledge Management Strategy & Planning Project Management Methodologies Risk & Issues Management PROFESSIONAL EXPERIENCE 2012 Present Technology and Professional Services Industry Consulting Principal Consultant Leading a project to implement Knowledge Management solution Created project charter, defined overall strategy and approach for the project Define project road map and presented it to the stakeholders for their approval Involved in pooling resources from different groups to build project team Created communication strategy and project plan Involved in identifying and researching COTS product for the KM solution Defined guidelines for the Change Control Board (CCB) and process of managing changes, LLC
2 2 InfoStrike Technology & Professional Services Consulting Senior Consultant Managed various projects simultaneously and always delivered them on schedule with agreed upon quality Implemented KM strategy from soup to nuts (from the setting of guiding principles to modeling the problem & solution to establishing a technical framework for supporting the effort to incremental & iterative delivery of solutions and capabilities to various entities all gradually filling in the depth & breadth of the KM vision in a continuous improvement manner) Defined KM as the balanced pursuit of Enterprise Information Management, Collaboration & Process Improvement/Automation to leverage knowledge for business advantage Designed and developed the taxonomy for the KM portal Defining roles in order to align KM initiatives with operational and process improvements. Established KM effort as central service entity assisting various groups and functions to improve their operational efficiency and innovation levels while simultaneously identifying opportunities for higher level knowledge interchange between groups and functions Designed, developed and conducted training programs for various user communities/groups across the Defined and driven the Change Management policies at an enterprise level bring in awareness and participation across the Created and executed specific communication plans for spreading KM awareness and it s benefits for large projects Created a knowledge sharing culture by creating and promoting social networks within the Designed Communities of Practice (CoPs) to deliver industry best practices related to those special interest groups Managed teams with varying sizes (2 17 resources ) which are geographically dispersed Developed social networking groups among various cross functional teams using web 2.0 technologies such as wiki & blogs Developed in-depth understanding of the role of technology in KM and familiarity with existing technology options Designed technology assessment framework which mapped business requirements to technical requirements and then drove assessment process to selection of optimal technical solution Established KM Portal with intelligent searching & knowledge retrieval, dynamic collaboration and process automation through workflows Comprehensive collaborative workspaces to support service offering (product) development, project delivery teams as well as sales teams working to pursue opportunities Regularly presented papers on KM and it s benefits to large & small groups of senior and executive management Presented KM strategy to the leadership at various levels
3 3 Hewlett Packard Business Process Outsourcing Senior Consultant Create a master project plan for Knowledge Management program at HP Develop, implement and achieve a Knowledge Management plan for the To provide guidance and lead the Knowledge Management projects with customer teams and ensuring success of initiatives To assist in the development of Knowledge Management as a core delivery support function for the Provided the hands-on expertise required to manage al knowledge using KM technologies and processes Involved in driving the Change Management initiatives across the Provided advice to Management & customers on KM strategy, operations and issues Provided research assistance to the top management in terms of new business opportunities based on the new industry trends Managed and maintained the company s core knowledge management systems and operations based on Knowledge Currency Units (KCU) and industry best practices Maintained the interface between the knowledge management system and the Seibel CRM To enhance knowledge sharing within the conducted and coordinated Process Talks (PTalks) regularly with various process groups Trained and developed staff in knowledge awareness i.e. in systematically identifying, collecting, reviewing, sharing and retaining high-value knowledge Contributed to the development and achievement of strategic and operational KM plans for the Monitored and reported on relevant KM activity levels in operational and business plans Explored opportunities for advancing the position of KM in the through leadership and partnership Established and maintain links with relevant internal and external stakeholders Virtusa Technology & Software Vendor Senior Analyst Regularly worked with executive management to ensure synergy with strategic objectives Regularly worked with all corporate business functions to support them in their information management & collaboration needs and to assist them in improving their business processes Achieved the practical application of theoretical plans and concepts Helped in Designing and implementation of corporate KM technical architecture (web-based, n- tiered, fault tolerant & very scalable) Designed and developed the KM newsletter for communication with the various groups on the service offerings from the KM team which is sent out biweekly
4 4 Conceptualized an Enterprise Model for Knowledge providing for single point of storage, global access and the ability to leverage non-explicit contextual relationships between disparate knowledge sources Established Enterprise Intranet with capabilities for distributed management of content, intelligent searching & knowledge retrieval, dynamic collaboration and process automation through workflows Active member of the corporate Business Transformation Steering Committee Involved in Knowledge Mapping, Knowledge Mining and Extraction Involved in communicating and spreading awareness about Knowledge Management in the Managed content in the knowledge base for timely reviews to provide accurate and relevant knowledge to teams Seek opportunities to categorize and organize content for better use based on the al taxonomy Created KM Newsletter to effectively market and promote the content for maximum use/reuse Created an environment for knowledge sharing and encouraged participation from practice groups to contributed content Coordinated and participated in the content review process with SMEs for quality and appropriateness EDUCATION Masters in Business Administration (Systems) 2001 Birla Institute of Technology, India Bachelor of Science 1999 Osmania University, India
5 5 Project Management Lifecycle: Project initiation and Requirements planning gathering KEY SKILLS Detailed design Application and user acceptance testing plans Application development Unit testing User acceptance testing Application testing Implementation Post project review and celebration. Project Control Budgeting Risk management Contract negotiation RFI / RFP development/ product selection Software & Database Experience: SharePoint Consona CRM Oracle InQuira Vignette Drupal 2003/2007/2010 Java/J2EE.NET Applications DB2 Oracle Sybase Technologies EDI Access Linux Solaris Windows NT/ NT Server / 2000 / XP SOA Microsoft Project Microsoft IIS Microsoft Office Suite Microsoft Exchange Server
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