Copyright material from - licensed to npg - PalgraveConnect

Size: px
Start display at page:

Download "Copyright material from www.palgraveconnect.com - licensed to npg - PalgraveConnect - 2016-07-05"

Transcription

1

2 This page intentionally left blank.

3 Brand Media Strategy

4 This page intentionally left blank.

5 Brand Media Strategy Integrated Communications Planning in the Digital Era Second Edition Antony Young

6 BRAND MEDIA STRATEGY Copyright Antony Young, 2010, All rights reserved. First edition published in 2010 by PALGRAVE MACMILLAN in the United States a division of St. Martin s Press LLC, 175 Fifth Avenue, New York, NY Where this book is distributed in the UK, Europe and the rest of the world, this is by Palgrave Macmillan, a division of Macmillan Publishers Limited, registered in England, company number , of Houndmills, Basingstoke, Hampshire RG21 6XS. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. Palgrave and Macmillan are registered trademarks in the United States, the United Kingdom, Europe and other countries. ISBN: Library of Congress Cataloging-in-Publication Data Young, Antony, 1964 Brand media strategy : integrated communications planning in the digital era / Antony Young. Second edition. pages cm Includes bibliographical references and index. ISBN (alk. paper) 1. Branding (Marketing) 2. Internet marketing. 3. Social media. I. Title. HF Y dc A catalogue record of the book is available from the British Library. Figures by Antonette Maysonet. Design by Letra Libre, Inc. Second edition: August Printed in the United States of America.

7 This book is dedicated to all the like-minded people who believe that media is a powerful driver of marketing

8 This page intentionally left blank.

9 Contents List of Figures Foreword ix xi Introduction 1 Chapter 1 google and Facebook 7 How They re Changing the Game Chapter 2 the New Media Playbook 15 A New Set of Rules for a New Media World Chapter 3 A Shift from Media Planning to Communications Planning 31 Enter the Super Planner Chapter 4 Focusing on Outcomes, Not Outputs 45 Setting the Brand Media Strategy Communication Goals Chapter 5 Insight over Analysis 61 Finding a Way in for the Brand Media Strategy Chapter = 3 81 Sparking Consumer Brand Conversations through Media

10 Chapter 7 Conducting the Orchestra 101 Making Integration Real Chapter 8 Unlocking Moments of Receptivity 115 How Media Context Helps Advertising Deliver More Relevant Communications Chapter 9 touch Point Selection 131 Determining the Right Media Channel Mix Chapter 10 getting SOCIAL 149 Connecting through Socially Enabled Communications Chapter 11 Execution Is the X-factor 171 Bringing the Brand Media Strategy to Life Chapter 12 Measurement and Metrics 191 Making the Brand Media Strategy Accountable Chapter 13 Big Data and Analytics 205 From Mad Men to Math Men (and Women) Acknowledgments 221 Further Reading 223 Notes 225 Index 233

Young Shakespeare s Young Hamlet

Young Shakespeare s Young Hamlet Young Shakespeare s Young Hamlet History of Text Technologies, developed in conjunction with an interdisciplinary research program at Florida State University, is dedicated to new scholarship and theory

More information

The Social Life of Connectivity in Africa

The Social Life of Connectivity in Africa The Social Life of Connectivity in Africa This page intentionally left blank The Social Life of Connectivity in Africa Edited by Mirjam de Bruijn and Rijk van Dijk the social life of connectivity in africa

More information

Marketing in Context

Marketing in Context Marketing in Context This Page Intentionally Left Blank MARKETING IN CONTEXT Setting the Scene Chris Hack ley Chris Hackley 2013 Softcover reprint of the hardcover 1st edition 2013 ISBN 978-1-137-29710-5

More information

The History of Human Resource Development

The History of Human Resource Development The History of Human Resource Development The History of Human Resource Development Understanding the Unexplored Philosophies, Theories, a nd Methodologies Matthew W. Gosney and Claretha Hughes THE HISTORY

More information

This page intentionally left blank

This page intentionally left blank Ribbon Culture This page intentionally left blank Ribbon Culture Charity, Compassion, and Public Awareness Sarah E.H. Moore School of Social Policy, Sociology and Social Research, University of Kent, UK

More information

Muslim Moroccan Migrants in Europe

Muslim Moroccan Migrants in Europe Muslim Moroccan Migrants in Europe This page intentionally left blank Muslim Moroccan Migrants in Europe Transnational Migration in Its Multiplicity Moha Ennaji muslim moroccan migrants in europe Copyright

More information

Gendering the International Asylum and Refugee Debate

Gendering the International Asylum and Refugee Debate Gendering the International Asylum and Refugee Debate This page intentionally left blank Gendering the International Asylum and Refugee Debate 2nd edition Jane Freedman Professor of Political Science,

More information

Mediatized Worlds. Copyright material from - licensed to npg - PalgraveConnect - 2016-09-17

Mediatized Worlds. Copyright material from  - licensed to npg - PalgraveConnect - 2016-09-17 Mediatized Worlds This page intentionally left blank Mediatized Worlds Culture and Society in a Media Age Edited by Andreas Hepp and Friedrich Krotz University of Bremen, Germany Introduction, selection

More information

Rethinking Peacekeeping, Gender Equality and Collective Security

Rethinking Peacekeeping, Gender Equality and Collective Security Rethinking Peacekeeping, Gender Equality and Collective Security Thinking Gender in Transnational Times Series Editors: Clare Hemmings, Kimberley Hutchings, Hakan Seckinelgin and Sadie Wearing Titles include:

More information

Comparative Early Childhood Education Services

Comparative Early Childhood Education Services Comparative Early Childhood Education Services CRITICAL CULTURAL STUDIES OF CHILDHOOD Series Editors: Marianne N. Bloch, Gaile Sloan Cannella, and Beth Blue Swadener This series focuses on reframings of

More information

Palgrave Macmillan Studies in Banking and Financial Institutions

Palgrave Macmillan Studies in Banking and Financial Institutions Palgrave Macmillan Studies in Banking and Financial Institutions Series Editor: Professor Philip Molyneux The Palgrave Macmillan Studies in Banking and Financial Institutions are international in orientation

More information

Praise for Changing Employee Behavior

Praise for Changing Employee Behavior Praise for Changing Employee Behavior This book begins with a real premise: changing employee behavior is hard. Then, with their terrific MAPS model, the authors offer insights, tools, techniques, examples,

More information

NEXT GENERATION TALENT MANAGEMENT

NEXT GENERATION TALENT MANAGEMENT NEXT GENERATION TALENT MANAGEMENT This page intentionally left blank NEXT GENERATION TALENT MANAGEMENT Talent Management to Survive Turmoil Andrés Hatum Associate Professor, IAE Business School, Universidad

More information

This page has been left blank intentionally

This page has been left blank intentionally Project Governance This page has been left blank intentionally Project Governance Ralf Müller PM Concepts, Sweden Ralf Müller 2009 All rights reserved. No part of this publication may be reproduced, stored

More information

Net Work. Palgrave. macmillan. Ethics and Values in Web Design. Helen Kennedy Senior Lecturer, University of Leeds

Net Work. Palgrave. macmillan. Ethics and Values in Web Design. Helen Kennedy Senior Lecturer, University of Leeds Net Work Net Work Ethics and Values in Web Design Helen Kennedy Senior Lecturer, University of Leeds Palgrave macmillan Helen Kennedy 2012 Softcover reprint of the hardcover 1st edition 2012978 0 230 23137

More information

Social Media Intelligence

Social Media Intelligence Social Media Intelligence In the world of Facebook, Twitter, and Yelp, water-cooler conversations with co- workers and backyard small talk with neighbors have moved from the physical world to the digital

More information

NEXT GENERATION TALENT MANAGEMENT

NEXT GENERATION TALENT MANAGEMENT NEXT GENERATION TALENT MANAGEMENT Talent Management to Survive Turmoil Andrés Hatum NEXT GENERATION TALENT MANAGEMENT This page intentionally left blank NEXT GENERATION TALENT MANAGEMENT Talent Management

More information

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i.

Schneps, Leila; Colmez, Coralie. Math on Trial : How Numbers Get Used and Abused in the Courtroom. New York, NY, USA: Basic Books, 2013. p i. New York, NY, USA: Basic Books, 2013. p i. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=2 New York, NY, USA: Basic Books, 2013. p ii. http://site.ebrary.com/lib/mcgill/doc?id=10665296&ppg=3 New

More information

Developing Courses in English for Specific Purposes

Developing Courses in English for Specific Purposes Developing Courses in English for Specific Purposes Helen Basturkmen Developing Courses in English for Specific Purposes Also by Helen Basturkmen IDEAS AND OPTIONS IN ENGLISH FOR SPECIFIC PURPOSES Developing

More information

Copyrighted material 9781137311948. Contents. Introduction: Critical Friendship: Facilitating Innovative Doctoral Program Adoption 1 Valerie A.

Copyrighted material 9781137311948. Contents. Introduction: Critical Friendship: Facilitating Innovative Doctoral Program Adoption 1 Valerie A. Contents List of Illustrations Acknowledgments Foreword Dean Fayneese Miller ix xi xiii Introduction: Critical Friendship: Facilitating Innovative Doctoral Program Adoption 1 Valerie A. Storey Part I Theory

More information

The Palgrave Macmillan The Welfare State as Crisis Manager

The Palgrave Macmillan The Welfare State as Crisis Manager The Palgrave Macmillan The Welfare State as Crisis Manager Explaining the Diversity of Policy Responses to Economic Crisis Peter Starke, Alexandra Kaasch and Franca van Hooren Transformations of the State

More information

The Clinical Nurse Specialist: Issues in Practice

The Clinical Nurse Specialist: Issues in Practice The Clinical Nurse Specialist: Issues in Practice The Clinical Nurse Specialist: Issues in Practice Edited by DEBRA HUMPHRIS MA, RGN, DipN(Londs), RNT M MACMILLAN The Contributors 1994 All rights reserved.

More information

Art Direction for Film and Video

Art Direction for Film and Video Art Direction for Film and Video This page intentionally left blank Art Direction for Film and Video SECOND EDITION Robert L. Olson Focal Press Taylor & Francis Croup NEW YORK AND LONDON First published

More information

Understanding Data and Information Systems for Recordkeeping. by Philip C. Bantin

Understanding Data and Information Systems for Recordkeeping. by Philip C. Bantin Contents i Understanding Data and Information Systems for Recordkeeping by Philip C. Bantin The Archives & Record Manager s Bookshelf 2 Neal-Schuman Publishers, Inc. New York London Published by Neal-Schuman

More information

Abortion & Unborn Human Life

Abortion & Unborn Human Life Abortion & Unborn Human Life Patrick Lee Abortion & Unborn Human Life Second Edition The Catholic Univer sit y of America Press Washington, D.C. Copyright 2010 The Catholic University of America Press

More information

Instructional Design

Instructional Design Instructional Design for Librarians and Information Professionals Lesley S. J. Farmer Neal-Schuman Publishers New York London Published by Neal-Schuman Publishers, Inc. 100 William St., Suite 2004 New

More information

UK Search Engine Marketing Benchmark Report 2011

UK Search Engine Marketing Benchmark Report 2011 Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files/ UK Search Engine Marketing Benchmark Report 2011 In association with Guava UK Search

More information

PLANNING, CREATING AND IMPLEMENTING YOUR DIGITAL STRATEGY JEFF BARLOW & JEROD BARLOW

PLANNING, CREATING AND IMPLEMENTING YOUR DIGITAL STRATEGY JEFF BARLOW & JEROD BARLOW PLANNING, CREATING AND IMPLEMENTING YOUR DIGITAL STRATEGY JEFF BARLOW & JEROD BARLOW SUCCESSFUL DIGITAL STRATEGIES REACH THEM WHERE THEY ARE LEARNING OBJECTIVES Consider best practices in planning your

More information

MANAGING LIBRARY EMPLOYEES

MANAGING LIBRARY EMPLOYEES MANAGING LIBRARY EMPLOYEES A How-To-Do-It Manual MARY J. STANLEY HOW-TO-DO-IT MANUALS NUMBER 161 NEAL-SCHUMAN PUBLISHERS, INC. New York London Published by Neal-Schuman Publishers, Inc. 100 William Street,

More information

Time/Warner Retail Sales & Marketing Leverages S-PLUS Enterprise Server and Achieves $3.5 Million Annual Savings

Time/Warner Retail Sales & Marketing Leverages S-PLUS Enterprise Server and Achieves $3.5 Million Annual Savings Time/Warner Retail Sales & Marketing Leverages S-PLUS Enterprise Server and Achieves $3.5 Million Annual Savings Abstract 400 brands plus 120,000 retail outlets can add up to a production and distribution

More information

OUTSOURCING AND INSOURCING IN AN INTERNATIONAL CONTEXT

OUTSOURCING AND INSOURCING IN AN INTERNATIONAL CONTEXT OUTSOURCING AND INSOURCING IN AN INTERNATIONAL CONTEXT This page intentionally left blank OUTSOURCING AND INSOURCING IN AN INTERNATIONAL CONTEXT MARC J. SCHNIEDERJANS ASHLYN M. SCHNIEDERJANS DARA G. SCHNIEDERJANS

More information

A Practical Guide to Sport Management Internships

A Practical Guide to Sport Management Internships A Practical Guide to Sport Management Internships Edited by John Miller and Todd Seidler Carolina Academic Press Durham, North Carolina Copyright 2010 John Miller Todd Seidler All Rights Reserved Library

More information

Computer Security Within Organizations

Computer Security Within Organizations Computer Security Within Organizations Macmillan Information Systems Series Series Editor: Professor I. O. Angell Computer Security Within Organizations Adrian R. Warman Developing Information Systems

More information

Sports Marketing August 19-23

Sports Marketing August 19-23 Last Day of Summer Teachers Institute Sports Marketing August 19-23 Introduction to Sports and Entertainment Marketing, Sports Reporter Interview, Name Game Finish Sports Reporter Activity, Introduction

More information

The State Of Mobile Apps

The State Of Mobile Apps The State Of Mobile Apps Created for the AppNation Conference with Insights from The Nielsen Company s Mobile Apps Playbook by The Nielsen Company Introduction Most Americans can t imagine leaving home

More information

superseries FIFTH EDITION

superseries FIFTH EDITION Prelims-I046413.qxd 3/19/07 1:04 PM Page i Institute of Leadership & Management superseries Motivating to Perform in the Workplace FIFTH EDITION Published for the Institute of Leadership & Management AMSTERDAM

More information

Lecture Notes in Microeconomic Theory

Lecture Notes in Microeconomic Theory September 29, 2005 12:58 master Sheet number 5 Page number iii Lecture Notes in Microeconomic Theory The Economic Agent Ariel Rubinstein PRINCETON UNIVERSITY PRESS PRINCETON AND OXFORD September 29, 2005

More information

SOCIAL MEDIA 80 78 76 74 72 70 68 66 64 Access to free content Series 1 To learn Advanced news of products Series 1 A Social Roadmap Understand how and why people use social media Map the social

More information

Mobile Marketing Survey Report Q1 2014

Mobile Marketing Survey Report Q1 2014 Mobile Marketing Survey Report Q1 2014 About RadiumOne What we do RadiumOne makes the cross-platform advertising connection through proprietary first party data, vast targeting capabilities and crosschannel

More information

TEAM WE RE RECRUITING: IN ALL THREE AREAS RESEARCH & ANALYSIS STRATEGY & PLANNING MARKETING & DEVELOPMENT

TEAM WE RE RECRUITING: IN ALL THREE AREAS RESEARCH & ANALYSIS STRATEGY & PLANNING MARKETING & DEVELOPMENT JOIN OUR RESEARCH & ANALYSIS TEAM MARKETING & DEVELOPMENT STRATEGY & PLANNING WE RE RECRUITING: IN ALL THREE AREAS CULTURE REPUBLIC AT A GLANCE For over fifteen years we have worked with hundreds of professionals

More information

Symbolism and Regime Change in Russia

Symbolism and Regime Change in Russia Symbolism and Regime Change in Russia During the Soviet period, political symbolism developed into a coherent narrative that underpinned Soviet political development. Following the collapse of the Soviet

More information

Online Marketing Training

Online Marketing Training Online Marketing Training Level: 1 Duration: 3 Days Time: 9:30 AM - 4:30 PM Cost: 697 Overview Online Marketing is all about ensuring your business, product or service is maximising the potential of the

More information

Approaches and Methods in Language Teaching

Approaches and Methods in Language Teaching Approaches and Methods in Language Teaching CAMBRIDGE LANGUAGE TEACHING LIBRARY A series covering central issues in language teaching and learning, by authors who have expert knowledge in their field.

More information

JOB DESCRIPTION. Ecommerce & Mail Order Manager

JOB DESCRIPTION. Ecommerce & Mail Order Manager JOB DESCRIPTION Job Title: Division: Department/Region/Section: Location: Reports to: Responsible for: Grade: Ecommerce Executive Corporate Development Enterprise Headquarters Ecommerce & Mail Order Manager

More information

UK Search Engine Marketing Benchmark Report 2010

UK Search Engine Marketing Benchmark Report 2010 Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files / Trends & Innovation UK Search Engine Marketing Benchmark Report 2010 In association

More information

REAL ESTATE FIRMS INVESTMENT FIRMS INSURANCE FIRMS CUSTOM DIGITAL MARKETING SOLUTIONS FOR ALL

REAL ESTATE FIRMS INVESTMENT FIRMS INSURANCE FIRMS CUSTOM DIGITAL MARKETING SOLUTIONS FOR ALL REAL ESTATE FIRMS INVESTMENT FIRMS INSURANCE FIRMS CUSTOM DIGITAL MARKETING SOLUTIONS FOR ALL Targeted Email Newsletters Showcase your properties Target the right group of customers. Promotional emails

More information

Bariatric Surgery. Obesity. Care and. Obesity Care and Bariatric Surgery Downloaded from www.worldscientific.com

Bariatric Surgery. Obesity. Care and. Obesity Care and Bariatric Surgery Downloaded from www.worldscientific.com Obesity Care and Bariatric Surgery This page intentionally left blank Obesity Care and Bariatric Surgery Editors Kenric M Murayama University of Hawaii, USA Shanu N Kothari Gundersen Lutheran Health System,

More information

The MRI Study Guide for Technologists

The MRI Study Guide for Technologists The MRI Study Guide for Technologists Kenneth S. Meacham The MRI Study Guide for Technologists With 51 Illustrations Springer-Verlag New York Berlin Heidelberg London Paris Tokyo Hong Kong Barcelona Budapest

More information

Homegrown. Stories from the Farm

Homegrown. Stories from the Farm Stories from the Farm i To my parents, who took me to the farm. ii Stories from the Farm by Evelyn Hoyt Frolking with Tod A. Frolking The McDonald & Woodward Publishing Company Granville, Ohio iii The

More information

RODNEY SCHMIDT. The Currency Transaction Tax

RODNEY SCHMIDT. The Currency Transaction Tax RODNEY SCHMIDT The Currency Transaction Tax R A T E A N D R E V E N U E E S T I M A T E S THE CURRENCY TRANSACTION TAX: RATE AND REVENUE ESTIMATES Rodney Schmidt a United Nations University Press TOKYO

More information

Grow your online business with Google AdSense

Grow your online business with Google AdSense Grow your online business with Google AdSense Grow your online business As a publisher, you invest a great deal of time and energy into creating your content and maintaining your website. Many of our AdSense

More information

CHAMP- ION UP NORTH. MEDIA KIT.

CHAMP- ION UP NORTH. MEDIA KIT. CHAMP- ION UP NORTH. MEDIA KIT. NOW THEN. MEDIA KIT 02 WE ARE CHAMPION UP NORTH. A MULTI-PLATFORM CREATIVE MEDIA BRAND. We are devoted to looking beyond the mainstream and conventional. Instead, we deliver

More information

International Marketing Research

International Marketing Research International Marketing Research Third edition C. SAMUEL CRAIG and SUSAN P. DOUGLAS Leonard N. Stern School of Business, New York University Allie International Marketing Research Third edition Allie International

More information

STATE OF THE MEDIA: CONSUMER USAGE REPORT

STATE OF THE MEDIA: CONSUMER USAGE REPORT STATE OF THE MEDIA: CONSUMER USAGE REPORT 2011 The U.S. Media Universe DEVICE OWNERSHIP 1 (millions of people who own) MOBILE & ONLINE CONSUMERS (millions of users) At least one TV 290 Mobile phone (ages

More information

Integrated Reservoir Asset Management

Integrated Reservoir Asset Management Integrated Reservoir Asset Management Integrated Reservoir Asset Management Principles and Best Practices John R. Fanchi AMSTERDAM. BOSTON. HEIDELBERG. LONDON NEW YORK. OXFORD. PARIS. SAN DIEGO SAN FRANCISCO.

More information

Get New Customers With YouTube Advertising

Get New Customers With YouTube Advertising Get New Customers With YouTube Advertising What We Do We produce a 30 second video We find your target audience We keep you informed with reports Free of Charge We ensure that the right people see your

More information

Global Online Advertising Trends

Global Online Advertising Trends WHITE PAPER Global Online Advertising Trends Quarterly Report July - September, 2012 Table of Contents Introduction 3 Research Methodology 3 US Findings 4 UK Findings 13 Eurozone Findings 15 Facebook Findings

More information

Property Investment Appraisal UNCORRECTED PROOF

Property Investment Appraisal UNCORRECTED PROOF Property Investment Appraisal Baum-Prelims.indd i 6/8/2007 5:08:38 PM Baum-Prelims.indd ii 6/8/2007 5:08:38 PM Property Investment Appraisal Third edition Andrew Baum Professor of Land Management Department

More information

Copyright 2011 Gartner, Inc. All rights reserved. Printed in the United States of America 10 9 8 7 6 5 4 3 2 1

Copyright 2011 Gartner, Inc. All rights reserved. Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 Copyright 2011 Gartner, Inc. All rights reserved Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 No part of this publication may be reproduced, stored in or introduced into a retrieval system,

More information

Practices & Procedures in the Use of Social Media Within the Workplace

Practices & Procedures in the Use of Social Media Within the Workplace Practices & Procedures in the Use of Social Media Within the Workplace Practices & procedures in the use of Social Media within workplace Presented by: Shaibu Makande Manager Training & Development - TTCL

More information

Professional Diploma in Digital Marketing

Professional Diploma in Digital Marketing Professional Diploma in Digital Marketing Agenda Day 1: Day 2: Day 3: Day 4: Day 5: to Digital Marketing Search Engine Optimisation Search Engine Marketing Email Marketing Digital Display Advertising Mobile

More information

Salesforce Advertising Index

Salesforce Advertising Index Salesforce Advertising Index Annual Report 2015 Table of Contents Introduction Executive Summary Facebook Trends Instagram Trends Twitter Trends LinkedIn Trends Credits & Appendix 1 2 3 10 11 12 13 Introduction

More information

Management Excellence Framework: Record to Report

Management Excellence Framework: Record to Report An Oracle Thought Leadership White Paper August 2009 Management Excellence Framework: Record to Report Introduction Management Excellence Framework... 3 Record to Report... 5 Step by Step... 6 Key Metrics...

More information

The future for discounts and loyalty in the restaurant industry

The future for discounts and loyalty in the restaurant industry White Paper The future for discounts and loyalty in the restaurant industry Findings from the the Peach Brand Track Survey Table of of contents... The The challenges of of discounting...... The The opportunities

More information

The secret to reducing churn

The secret to reducing churn Solutions for Enabling Lifetime Customer Relationships The secret to reducing churn Leveraging analytics for better customer insight WHITE PAPER: COMMUNICATIONS Dr. Patrick Surry Global Solution Owner

More information

Q2 2012 Global Digital Advertising Update

Q2 2012 Global Digital Advertising Update Q2 2012 Global Digital Advertising Update Adobe Digital Index Q2 2012 Global Digital Advertising Update Table of contents 1: Executive summary 2: Overall search trends 4: Search by device type 6: Facebook

More information

in Counseling A Guide to the Use of Psychological Assessment Procedures Danica G. Hays

in Counseling A Guide to the Use of Psychological Assessment Procedures Danica G. Hays Assessment in Counseling A Guide to the Use of Psychological Assessment Procedures Danica G. Hays AMERICAN COUNSELING ASSOCIATION 5999 Stevenson Avenue Alexandria, VA 22304 www.counseling.org Assessment

More information

5 STEPS TO Identifying Your Profitable Target Audience PUBLISHED BY

5 STEPS TO Identifying Your Profitable Target Audience PUBLISHED BY 5 STEPS TO Identifying Your Profitable Target Audience PUBLISHED BY You know that profiling your target audience is the best business practice... BUT WHY? Even children try to identify the right audience

More information

Edward Shorter is a historian of psychiatry who has written three books on the history of psychiatry and psychosomatic illness.

Edward Shorter is a historian of psychiatry who has written three books on the history of psychiatry and psychosomatic illness. PSYCHOTIC DEPRESSION Psychotic depression is a distinct and acute clinical condition along the spectrum of depressive disorders. It can manifest itself in many ways and be mistaken for schizophrenia. It

More information

How to select the right Marketing Cloud Edition

How to select the right Marketing Cloud Edition How to select the right Marketing Cloud Edition Email, Mobile & Web Studios ith Salesforce Marketing Cloud, marketers have one platform to manage 1-to-1 customer journeys through the entire customer lifecycle

More information

THE CUSTOMER EXPERIENCE

THE CUSTOMER EXPERIENCE THE CUSTOMER EXPERIENCE PRIORITY ONE FOR CMOs IN ASSOCIATION WITH: CONTENTS Foreword...2 Introduction...3 Customer experience is the #1 priority for marketing executives... 4 Driving Growth Strategy...7

More information

The Complete Library Technology Planner: A Guidebook with Sample Technology Plans and RFPs on CD-ROM

The Complete Library Technology Planner: A Guidebook with Sample Technology Plans and RFPs on CD-ROM The Complete Library Technology Planner: A Guidebook with Sample Technology Plans and RFPs on CD-ROM John M. Cohn Ann L. Kelsey with a Foreword by Keith Michael Fiels Neal-Schuman Publishers, Inc. New

More information

THE TOP 10 BEST PRACTICES YOU NEED TO KNOW

THE TOP 10 BEST PRACTICES YOU NEED TO KNOW THE TOP 10 BEST PRACTICES YOU NEED TO KNOW Registered Representatives of a Broker-Dealer and employees of Registered Investment Advisors are subject to their firm s policies. INTRODUCTION From social media

More information

SOCIAL ADVERTISING BENCHMARK REPORT THE SALESFORCE MARKETING CLOUD. Metrics from 1+ Trillion Facebook* Ad Impressions Made Through Our Platform

SOCIAL ADVERTISING BENCHMARK REPORT THE SALESFORCE MARKETING CLOUD. Metrics from 1+ Trillion Facebook* Ad Impressions Made Through Our Platform THE SALESFORCE MARKETING CLOUD SOCIAL ADVERTISING BENCHMARK REPORT Metrics from 1+ Trillion Facebook* Ad Impressions Made Through Our Platform *All trademarks, service marks, and trade names are the property

More information

Sample Reporting. Analytics and Evaluation

Sample Reporting. Analytics and Evaluation Sample Reporting Analytics and Evaluation This sample publication is provided with the understanding that company names and related example reporting are solely illustrative and the content does not constitute

More information

How To Create A Customer Experience For Retail

How To Create A Customer Experience For Retail Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your

More information

Customer Experience Management

Customer Experience Management Customer Experience Management 10 tips for the successful development and execution of Chris Bland Research Director SPA Future Thinking Introduction, sometimes referred to as Customer Feedback Programmes,

More information

ORACLE SOCIAL MARKETING CLOUD SERVICE

ORACLE SOCIAL MARKETING CLOUD SERVICE ORACLE SOCIAL MARKETING CLOUD SERVICE KEY FEATURES Universal navigation between all social marketing functionality Single-platform management for Facebook, Google+, Twitter and other social communities

More information

A PRACTICAL GUIDE TO MODERN MARKETING ANALYTICS

A PRACTICAL GUIDE TO MODERN MARKETING ANALYTICS A PRACTICAL GUIDE TO MODERN MARKETING ANALYTICS How marketing analytics becomes the next competitive weapon in building stronger customer relationships PUBLISHED BY US Headquarters StrongView Systems,

More information

CREATING YOUR LIBRARY S BUSINESS PLAN:

CREATING YOUR LIBRARY S BUSINESS PLAN: CREATING YOUR LIBRARY S BUSINESS PLAN: A How-To-Do-It Manual with Samples on CD-ROM JOY HP. HARRIMAN HOW-TO-DO-IT MANUALS NUMBER 163 NEAL-SCHUMAN PUBLISHERS, INC. New York London Published by Neal-Schuman

More information

Data Visualization. Principles and Practice. Second Edition. Alexandru Telea

Data Visualization. Principles and Practice. Second Edition. Alexandru Telea Data Visualization Principles and Practice Second Edition Alexandru Telea First edition published in 2007 by A K Peters, Ltd. Cover image: The cover shows the combination of scientific visualization and

More information

JEFFERSON COLLEGE COURSE SYLLABUS MGT220 WEB MARKETING. 3 Credit Hours. Prepared by Vickie Morgan February 10, 2013

JEFFERSON COLLEGE COURSE SYLLABUS MGT220 WEB MARKETING. 3 Credit Hours. Prepared by Vickie Morgan February 10, 2013 JEFFERSON COLLEGE COURSE SYLLABUS MGT220 WEB MARKETING 3 Credit Hours Prepared by Vickie Morgan February 10, 2013 Dr. Mary Beth Ottinger, Division Chair, Business & Technical Education Dr. Dena McCaffrey,

More information

International Social Media: Best Practices

International Social Media: Best Practices International Social Media: Best Practices Chris Adams Director of Research and Online Marketing Miles SOCIAL MEDIA & UGC BEST PRACTICES social 5 With you today Chris Adams Director of Research & Online

More information

Advertising Opportunities State of Digital

Advertising Opportunities State of Digital Advertising Opportunities State of Digital Do you, like many others, find it hard to get to your exact target audience? They are everywhere! Are you looking for that new sign up for your workshop, your

More information

Customer Experience Management

Customer Experience Management Customer Experience Management Best Practices for Voice of the Customer (VoC) Programmes Jörg Höhner Senior Vice President Global Head of Automotive SPA Future Thinking The Evolution of Customer Satisfaction

More information

Understanding the New ISO Management System Requirements

Understanding the New ISO Management System Requirements Understanding the New ISO Management System Requirements Understanding the New ISO Management System Requirements Dr David Brewer First published in the UK in 2013 by BSI Standards Limited 389 Chiswick

More information

Analysis of Financial Time Series

Analysis of Financial Time Series Analysis of Financial Time Series Analysis of Financial Time Series Financial Econometrics RUEY S. TSAY University of Chicago A Wiley-Interscience Publication JOHN WILEY & SONS, INC. This book is printed

More information

E-Commerce Operations Management Downloaded from www.worldscientific.com -COMMERCE. by 37.44.207.139 on 06/15/16. For personal use only.

E-Commerce Operations Management Downloaded from www.worldscientific.com -COMMERCE. by 37.44.207.139 on 06/15/16. For personal use only. -COMMERCE O p e r a t i o n s M a n a g e m e n t 2nd Edition This page intentionally left blank -COMMERCE O p e r a t i o n s M a n a g e m e n t 2nd Edition Marc J. Schniederjans University of Nebraska-Lincoln,

More information

Mathematical Sciences Research Institute Publications. Assessing Mathematical Proficiency

Mathematical Sciences Research Institute Publications. Assessing Mathematical Proficiency Testing matters! It can determine kids and schools futures. In a conference at the Mathematical Sciences Research Institute, mathematicians, math education researchers, teachers, test developers, and policymakers

More information

Monetary Theory and Policy

Monetary Theory and Policy Monetary Theory and Policy Third Edition Carl E. Walsh The MIT Press Cambridge Massachusetts 6 2010 Massachusetts Institute of Technology All rights reserved. No part of this book may be reproduced in

More information

Philosophical Issues in Nursing

Philosophical Issues in Nursing Philosophical Issues in Nursing Also by Steven D. Edwards Nursing Ethics: A Principle-based Approach (1996) Externalism in the Philosophy of Mind (1994) Relativism, Conceptual Schemes and Categorial Frameworks

More information

Advertising Effectiveness:

Advertising Effectiveness: Advertising Effectiveness: Understanding the Value of a Social Media Impression APRIL 2010 INSIDE: How social networking and consumer engagement have changed how brand marketing works An approach for understanding

More information

Introduction. The online world has various customer touch points integrate offline campaigns with online advertising to reinforce brand message.

Introduction. The online world has various customer touch points integrate offline campaigns with online advertising to reinforce brand message. Introduction The online world has various customer touch points integrate offline campaigns with online advertising to reinforce brand message. Overarching Strategy Generating interest with relevant content

More information

MANAGEMENT OF DATA IN CLINICAL TRIALS

MANAGEMENT OF DATA IN CLINICAL TRIALS MANAGEMENT OF DATA IN CLINICAL TRIALS Second Edition ELEANOR MCFADDEN Frontier Science, Ltd. Kincraig, Inverness-shire, Scotland WILEY-INTERSCIENCE A JOHN WILEY & SONS, INC., PUBLICATION MANAGEMENT OF

More information

Consult Yourself. The NLP Guide to Being a Management Consultant. Carol Harris

Consult Yourself. The NLP Guide to Being a Management Consultant. Carol Harris Consult Yourself The NLP Guide to Being a Management Consultant Carol Harris Consult YourselfY The NLP Guide to Being a Management Consultant Carol Harris Illustrated by Roy Elmore Crown House Publishing

More information

What the Hell is Big Data?

What the Hell is Big Data? Presentation What the Hell is Big Data? Bernard Marr www.ap-institute.com 1 Background 2 Navigating to Success 3 Navigation Today 4 The Global Data Revolution 5 The Intelligent Company Model Strategic

More information

Copyright 2013 wolfssl Inc. All rights reserved. 2

Copyright 2013 wolfssl Inc. All rights reserved. 2 - - Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 2 Copyright 2013 wolfssl Inc. All rights reserved. 3 Copyright 2013 wolfssl Inc. All rights reserved.

More information

Inbound Marketing @ Your STO

Inbound Marketing @ Your STO Inbound Marketing @ Your STO Inbound Marketing is about. Getting Your Site Found, Getting Targeted Traffic and Getting Sales. Its about making either your phone ring or your cash register ring! 1 Changes

More information