A S S E C O S E E C O N S U LTA N C Y:
|
|
|
- Damian Short
- 9 years ago
- Views:
Transcription
1 solutions for demanding business A S S E C O S E E C O N S U LTA N C Y: DIGITAL TRANSFORMATION IN BANKING F a s t - f o r w a r d B a n k i n g : T h e P o w e r o f D i g i t a l T r a n s f o r m a t i o n B u c h a r e s t, 0 2 nd J u n e Piotr Widacki, Head of Consultancy, Asseco SEE 1
2 Why digital transformation? solutions for demanding business solutions for demanding business 2
3 Uber - the world s largest taxi company that owns no vehicles 3
4 Facebook the world s most popular media owner, creates no content 4
5 Alibaba the most valuable retailer, has no inventory 5
6 Airbnb the world s largest accommodation provider, owns no real estate 6
7 Digital transformation provides measurable benefits 96% of transactions directed to remote channels (Alior Bank, Poland) 55% of credit card sales effected through digital channels (Alior Bank, Poland) 94% of transactions end-to-end automated (AIB, Ireland) 32% of all sales effected through digital channels (AIB, Ireland) >180% increase in cross-sell effectiveness due to advanced online tracking and analytics (AIB, Ireland) increase in cross-sell from 0,5 to 11 new products sales for average 1k logins to enhanced internet banking system (mbank, Poland) 15% overall reduction in branch operating costs in 2 years (AIB, Ireland) Sources: Case Study: AIB Puts Its Customers At The Heart Of Digital Transformation Forrester Research 2014; Alior Bank press conference, Warsaw 2012; mbank press conference, Warsaw
8 solutions for demanding business What do we offer? 8
9 ASEE Consultancy main areas of expertise Multichannel banking Customer acquisition and online sales Franchise development Financial data aggregation We provide direct access to internationally recognized solutions and European best practices. 9
10 ASEE Consultancy: Digital Banking Strategy: strategies for multichannel banking digital transformation bank and telecom joint venture Optimization: increase of online banking users penetration rate review of UI/UX enhancement of business processes Market review + innovations: benchmarking social media in banking brainstorming sessions innovations creation 10
11 ASEE Consultancy: Customer acquisition and online sales Strategy: online customers acquisition and new product sales remote customer onboarding process Optimization: user experience improvement conversion rate optimization cross- and up-sell processes 11
12 ASEE Consultancy: Franchise development solutions for demanding business What is franchising: granting of a license by one person (a franchisor) to another person (a franchisee), that entitles a franchisee to operate under the brand of franchisor franchise market is still developing in many industries, including financial sector and number of franchise networks and franchise branches are increasing How we can support: Initial package: feasibility study and comprehensive material for go/no-go decision Franchise network creation consultancy start-up projects Existing franchise network restructuring and optimization consultancy Consultancy in the area of franchise business processes, agreements, remuneration and motivation systems Consultancy in the area of IT systems development 12
13 ASEE Consultancy: Financial data aggregation solutions for demanding business Customer acquisition process Credit scoring and application process PFM Finance Management tools Possibility to verify and identify new customer remotely by using data from other bank. Credit process can be automated and made selfservice. It is user-friendly and saves money for financial institutions. Better insights and improved management of your finances. 13
14 Why ASEE consultancy? solutions for demanding business solutions for demanding business 14
15 Why ASEE consultancy? solutions for demanding business combination of strategic consulting approach with extensive in-house implementation experience hands-on experience from internationally awarded projects proven strategies, processes and solutions verified in various markets approach focused on customer experience and engagement we engage local experts with knowledge and experience from local markets 15
16 Direct access to internationally recognized solutions We provide direct access to European best practices: reference visits meetings with experts in various areas (strategy, channels coordination and development, IT development, remote distribution management) do s & don ts lessons learned 16
17 Potential goals and benefits Main goal: significant increase in customer acquisition and sales together with decrease in total service cost due to new technologies adoption and solutions optimization Specific goals: increase of online banking users number and their activity movement of transactions away from branches to self-service channels increase of products and services sales through online channels increase of cross-sell effectiveness through online channels optimization of internal processes and services enhancement of customer loyalty, satisfaction and retention 17
18 solutions for demanding business Our experience 18
19 Our recent engagement Telenor Banka (Serbia) first fully mobile bank in SEE successfully launched in September 2014 Asseco SEE consultancy engagement: strategy creation consultancy multichannel scoping innovations creation benchmarking, research and analysis lesson learned from similar projects 19
20 Our recent engagement T-Mobile Banking Services fully digital bank launched in Poland in May 2014 as a result of bank & telecom join venture Asseco SEE consultancy engagement: multichannel strategy creation and optimization multichannel scoping innovation creation bank and telecom synergy creation 20
21 Our recent engagement Santander Consumer Bank Asseco SEE consultancy engagement: innovations creation workshops new remote customer acquisition and online sales strategy creation consultancy new multichannel strategy creation consultancy 21
22 the biggest start-up in the European financial sector in the last 30 years one of the most innovative bank in Europe with number of international awards Asseco lead consultant engagement as a Head of the Internet Department: multichannel strategy creation and execution remote customer acquisition and online sales strategy creation and execution solutions for demanding business In-house strategic experience Alior Bank 22
23 In-house strategic experience Alior Sync the first truly virtual bank in Poland Asseco lead consultant engagement: multichannel and fully online sales strategy creation and execution number of innovative and pioneering features creation (Facebook Money Transfer, PayPal integration, PFM with 3 rd parties integration, Photo Mobile Payment, remote distribution models including first ever fully online loan process) 23
24 Piotr Widacki Head of Consultancy manager with over 12 years of experience in effectively developing and implementing strategic cross-functional initiatives in financial services rare combination of management consulting approach with extensive banking inhouse experience 6 years as a Head of Internet Department for one of the most innovative European bank - Alior Bank and the first virtual bank of the 21 st century - Alior Sync built from scratch and successfully executed multichannel banking and online distribution strategies for 2 banking start-up s in Poland author of many innovative and pioneering solutions strategy consultant for the first bank and telecom joint venture in the SEE - Telenor Bank (Serbia) strategy consultant for T-Mobile Banking Services strategic alliance project (Poland) 24
25 Asseco Consultancy for further information: Piotr Widacki Head of Consultancy Services e: m:
We don't see Telenor Banka opening as a mere business opportunity, but also as an initiative that will change how people in Serbia do banking.
What Happens When a Telecom Provider Buys a Bank and is Powered by the IT Leader? A case study for the first mobile online bank in the SEE region: Telenor Banka We don't see Telenor Banka opening as a
Build a Customer-Focused Digital Strategy
Build a Customer-Focused Digital Strategy Featuring: Mike Rowland, Director of Digital Strategy, West Monroe Partners Brian Strojny, Co-Founder, Executive VP, Insite Moderated by: Thomas P. Gale, Publisher,
Making Small Business Finance Profitable
Making Small Business Finance Profitable Key Lessons Learned about Applying New Technologies to SME Finance Peer Stein, Banking Advisory Group December 5, 2002 Shifting the Productivity Frontier Productivity
PIVOTAL CRM RETAIL INDUSTRY
PIVOTAL CRM RETAIL INDUSTRY PROVIDING RETAIL ORGANIZATIONS WITH A COMPETITIVE EDGE Pivotal CRM for Retail delivers 36O o business insight to stay ahead of competition COMMITTED TO MEETING INDIVIDUAL NEEDS
Ramón Tellaeche Santander Cards
Ramón Tellaeche Santander Cards Disclaimer Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various
The Strategic Importance of Current Accounts
The Strategic Importance of Current Accounts proven global expertise The Strategic Importance of Current Accounts THE STRATEGIC IMPORTANCE OF CURRENT ACCOUNTS With more than sixty-five million active personal
Analysis. Marketing Automation: Adding Science to the Art of Marketing. April 2011. Service Area. Business Development Strategies
Analysis April 2011 Marketing Automation: Adding Science to the Art of Marketing Service Area Business Development Strategies Comments or Questions? Table of Contents Key Highlights... 2 Introduction...
Amdocs Multichannel Selling Solution
Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more
CNP Assurances signs a longterm strategic partnership in insurance in Europe with Banco Santander. 10 th July 2014
CNP Assurances signs a longterm strategic partnership in insurance in Europe with Banco Santander 0 th July 04 Disclaimer «Some of the statements contained in this document may be forward-looking statements
BankWorld on Kiosk. Today s solution for tomorrow s self-service bank. Your challenges have a BankWorld solution
BankWorld on Kiosk Today s solution for tomorrow s self-service bank With branch costs high, banks are continuously searching for new ways to reach customers without compromising on the quality of banking
Marketzone. campaigns that may or may not be working. Marketers today live in the world of the always-connected customer
marketzone Marketers today live in the world of the always-connected customer... and cannot afford to waste dollars on campaigns that may or may not be working. Marketers today live in a fast-paced world
Chapter. Enterprise Business Systems
Chapter 4 Enterprise Business Systems Learning Objectives Identify and give examples to illustrate the following aspects of customer relationship. Business processes supported Customer and business value
Helping electronics and high-tech companies improve business performance through better service management and support
Helping electronics and high-tech companies improve business performance through better service management and support Accenture and Oracle Corporation help electronics and high-tech companies improve
Contact Center TotalCare Enhanced Services
ASSESS. PLAN. OPTIMIZE. Contact Center TotalCare Enhanced Services The Exceptional Customer Experience Customers have more options than ever and retaining or losing valued business is often a click away.
Big Data @ VimpelComRussia
Big Data @ VimpelComRussia Cases, processes & business integration Sergey Marin Program Manager Big Data 1 2 The global program positioned outside of core business functions allows to satisfy needs of
Customer centric transformation for next generation customer service CUSTOMER CENTRICITY
Social Mobile Data CUSTOMER CENTRICITY Cyber security Cloud Customer centric transformation for next generation customer service Solutions and services for improving customer focus and satisfaction across
30 Proven Strategies to Improve Onboarding, Cross- Selling and Retention. JIM MAROUS PUBLISHER Bank Marketing Strategy @jimmarous
30 Proven Strategies to Improve Onboarding, Cross- Selling and Retention JIM MAROUS PUBLISHER Bank Marketing Strategy @jimmarous #fbforum2014 Onboarding A series of targeted multi-channel communications
Build stronger customer relationships in the digital world
FusionBanking Essence PFM Software overview Build stronger customer relationships in the digital world Innovative, personalised digital banking solutions Personal Finance Management (PFM) functionality
Multi-channel mobile marketing and CRM solutions for Mobile Network Operators
Multi-channel mobile marketing and CRM solutions for Mobile Network Operators future mobile technology marketing business entertainment media Interactive Messaging (SMS, MMS, Email and Voice) Mobile Internet
Advancing Mobile Banking Capabilities to Enhance Customer Intimacy and Drive Business Growth
Banking the way we do it Advancing Banking Capabilities to Enhance Customer Intimacy and Drive Business Growth Capgemini s End-to-End Mobility Services for Banking To learn more about how mobility is influencing
Multi-channel Marketing
RIGHT TIME REVENUE OPTIMIZATION How To Get Started RIGHT TIME REVENUE OPTIMIZATION How To Get Started Summary: The Short List Here s our suggested short list from this paper: Multi-channel marketing is
Amadeus Cars Technology Solutions. Cars. Love cars. & love Amadeus
Amadeus Cars Technology Solutions Cars Love cars & love Amadeus Love cars, love Amadeus & seize new opportunities We re passionate about cars and we re passionate about you. Working together, we can build
Customer Segmentation and Profitability
Customer Segmentation and Profitability Building Loyal, Profitable Customers S O L U T I O N P A P E R : FINANCIAL SERVICES SOLUTION PAPER: FINANCIAL SERVICES Customer Segmentation and Profitability Building
Increasing Retail Banking Profitability through CRM: the UniCredito Italiano Case History
Increasing Retail Banking Profitability through CRM: the UniCredito Italiano Case History Giorgio Redemagni Marketing Information Systems Manager Paris, 2002 June 11-13 UNICREDITO ITALIANO GROUP OVERVIEW
CRM. Best Practice Webinar. Next generation CRM for enhanced customer journeys: from leads to loyalty
CRM Best Practice Webinar Next generation CRM for enhanced customer journeys: from leads to loyalty Featured guest speaker Leslie Ament SVP Research and Principal Analyst at Hypatia Research Group and
Cloud Call Centre. itouch Vision. This document gives an overview of the cloud call Centre and discusses the different features and functionality.
itouch Vision Cloud Call Centre This document gives an overview of the cloud call Centre and discusses the different features and functionality. For further information, about implementation and pricing
BankWorld Mobile App. Today s solution for tomorrow s self-service bank. Your challenges have a BankWorld solution
BankWorld Mobile App Today s solution for tomorrow s self-service bank Mobile banking has become the fastest growing banking channel ever and customer adoption continues to rise as people increasingly
OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT
OPTIMIZE SALES, SERVICE AND SATISFACTION WITH ORACLE DEALER MANAGEMENT KEY FEATURES Manage leads, configure vehicles, prepare quotes, submit invoice and process orders Capture customer, vehicle and service
Are you ready to boost the effectiveness of your promotions and loyalty program?
Are you ready to boost the effectiveness of your promotions and loyalty program? Frequently Asked Questions About Enterprise Offer Management An NCR White Paper 2010 Experience a new world of interaction
How To Create A Customer Experience For Retail
Webtrends for Retail Revolutionize Your Customers End-To-End Experiences Across Digital Channels solution brief JAN 2013 2013 Webtrends, Inc. www.webtrends.com. Webtrends for Retail Revolutionize Your
Data Products and Services. The one-stop-shop for all your business-to-consumer data requirements
Data Products and Services The one-stop-shop for all your business-to-consumer data requirements Put data and insight back at the heart of your marketing Knowing who to target, when, via what channel and
Exploiting the Single Customer View to maximise the value of customer relationships
Exploiting the Single Customer View to maximise the value of customer relationships October 2011 Contents 1. Executive summary 2. Introduction 3. What is a single customer view? 4. Obstacles to achieving
Customer Lifecycle Management. A more synchronized, automated, profitable experience at every stage of the customer journey.
Customer Lifecycle Management A more synchronized, automated, profitable experience at every stage of the customer journey. Customer engagements cut across multiple products, disparate technologies and
Data Quality in Retail
SURVEY RESULTS Data Quality in Retail How Data Quality Issues Impact Business Processes and Decisions Across Retail Organizations TRILLIUM SOFTWARE Introduction As consumers share data across multiple
BankWorld ATM SMART Sales Campaigning
BankWorld ATM SMART Sales Campaigning Increase product uptake by up to 30% with BankWorld Smart ATM Sales Campaiging 1 Increase the success of sales campaigns to existing customers to 60-70% 2 CR2 s BankWorld
5 TIPS ABOUT MULTICHANNEL FOR INSURANCE COMPANIES. Stanisław Piechowicz. General Manager. Rhythm Enterprise
5 TIPS ABOUT MULTICHANNEL FOR INSURANCE COMPANIES Stanisław Piechowicz General Manager Rhythm Enterprise In recent years, consumers have come to expect a wide range of choices in sales points they use
Background and Company Performance... 2. Industry Challenges... 2. Quality of Customer Service and Customer Impact... 3. Conclusion...
Contents Background and Company Performance... 2 Industry Challenges... 2 Quality of Customer Service and Customer Impact... 3 Conclusion... 5 Significance of Customer Service Leadership... 6 Understanding
Head of Paid Search. 275 per day
Candidate Name: 618876 Job Applied For: Head of Paid Search Rate: 275 per day Key Skills: Notes: Adept at communicating with management, vendors and internal departments to coordinate overall marketing
Contact Center Trends and Future
Contact Center Trends and Future The Dynamic Contact Center Keith Pearce & Tamal Islam Consistent experience Internet integration Limit hold times Customer Experience New channels web, chat, SMS Differentiated
Property & Casualty: AXA Direct
Investor Day 4 December, 2013 Property & Casualty: AXA Direct Stéphane Guinet CEO, AXA Global Direct Cautionary note concerning forward-looking statements Certain statements contained herein are forward-looking
GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY.
GENERATE REVENUES WITH AN EFFECTIVE PARTS WHOLESALE STRATEGY. fueled by challenge. powering success. sm 1,500 dealer programs in 27 markets Parts wholesale has the potential to significantly contribute
Strategies to Improve the Customer Experience 3eBook
Strategies to Improve the Customer Experience 3eBook 2 Three Strategies to Improve the End-to-End Customer Experience (CX) Focus on the following areas to take your customer experience to the next level:
Helping retailers maximise customer lifetime value
HTK Horizon for Magento Helping retailers maximise customer lifetime value As personalisation becomes increasingly important, marketers need a deeper understanding of each customer to drive loyalty and
Customer Service Best Practices Survey Results
Customer Service Best Practices Survey Results Executive Summary During difficult economic times, most organizations shift their focus from acquiring new customers to retaining and growing existing customer
Decisioning for Telecom Customer Intimacy. Experian Telecom Analytics
Decisioning for Telecom Customer Intimacy Experian Telecom Analytics Turning disruption into opportunity The traditional telecom business model is being disrupted by a variety of pressures from heightened
TECHNOLOGY INSIGHT 333EXECUTIVE INSIGHT. 2012 TSIA Member Technology Spending Report: Field Services
TECHNOLOGY INSIGHT 333EXECUTIVE INSIGHT FIELD SERVICES 2012 TSIA Member Technology Spending Report: Field Services Adoption, Satisfaction and Planned Spending Across 24 Areas of Technology and Services
TABLE OF CONTENTS. Introduction: 3. Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5
TABLE OF CONTENTS Introduction: 3 Finding #1: Organizations are currently using a wide variety of contact channels to interact with customers 5 Finding #2: Most organizations do not believe their current
SEYMOUR SLOAN IDEAS THAT MATTER MOVING BEYOND CUSTOMER EXPERIENCE TOWARDS CUSTOMER ENGAGEMENT - A WINNING APPROACH
SEYMOUR SLOAN IDEAS THAT MATTER MOVING BEYOND CUSTOMER EXPERIENCE TOWARDS CUSTOMER - A WINNING APPROACH INTRODUCTION The traditional discussion within organisations has always focused around the customer
Exceptional Customer Experience AND Credit Risk Management: How to Achieve Both
Exceptional Customer Experience AND Credit Risk Management: How to Achieve Both Lynn Brunner Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions,
Celebrus for Telecommunications: Deepening customer intelligence with individual-level digital data
SECTOR SOLUTIONS Celebrus for Telecommunications: Deepening customer intelligence with individual-level digital data p1 Introduction Today s Telecommunications sector is highly dynamic. Firstly the very
The Three Waves of Customer Care
White Paper The Three Waves of Customer Care What You Will Learn This white paper, intended for business decision makers, describes the three major waves of innovation experienced in the customer care
Building a Sustainable Revenue Stream: The Power of Small Business Payments. William Hippensteel Managing Director, BAI
Building a Sustainable Revenue Stream: The Power of Small Business Payments William Hippensteel Managing Director, BAI 1 Presentation Outline Dynamics and Demographics of the Small Business Market What
HOW TO DRIVE DIGITAL ENGAGEMENT WITH PERSONALIZED VIDEO. A Guide to Digital-First Strategies for Banks and Credit Unions
HOW TO DRIVE DIGITAL ENGAGEMENT WITH PERSONALIZED VIDEO A Guide to Digital-First Strategies for Banks and Credit Unions WHAT IS A DIGITAL- FIRST INITIATIVE? Financial institutions (FI) that adopt a digitalfirst
Accenture and Moven Join Forces to Transform Digital Banking Solutions
Accenture and Moven Join Forces to Transform Digital Banking Solutions Joining Forces with Fintech Disruptors to Transform Digital Banking Solutions Accenture & Moven Partnership Digital Disruption is
Digital Self Service. Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences.
Digital Self Service Reduce costs and maximize customer relationships by creating meaningful personalized self-service experiences. Give customers the answers they re looking for and you ll get the results
Starting New Ventures -64-361.202 Chap 14. Strategies for Firm Growth
Starting New Ventures -64-361.202 Chap 14. Strategies for Firm Growth Dr. Jack M. Wilson Distinguished Professor of Higher Education, Emerging Technologies, and Innovation PhoneHalo Keychain Sensor alerts
Continuous Customer Dialogues
Continuous Customer Dialogues STRATEGIES FOR GROWTH AND LOYALTY IN MULTI-CHANNEL CUSTOMER-ORIENTED ORGANIZATIONS whitepaper TABLE OF CONTENTS: PAGE Overview...3 The Continuous Customer Dialogue Vision...4
The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer
Paper 3353-2015 The SAS Transformation Project Deploying SAS Customer Intelligence for a Single View of the Customer ABSTRACT Pallavi Tyagi, Jack Miller and Navneet Tuteja, Slalom Consulting. Building
PROPOSITION. Store Call Management: Driving enhanced multi-channel service. Proven expertise, tailored solutions
PROPOSITION : Driving enhanced multi-channel service Proven expertise, tailored solutions 2 Proposition : Driving enhanced multi-channel service Managing the omni-channel challenge As customer expectations
FRANCHISE INFORMATION
FRANCHISE INFORMATION LETTER FROM OUR CEO 51 PRODUCTS 15 COUNTRIES 10,000 MERCHANT PARTNERS Welcome to the s products are available in two formats a printed franchise guide and thank you for book or an
product flyer Single, full-featured solution flexible, personalized experience Highly extensible and secure
DELIVERS control, choice AND FLEXIBILITY product flyer ACI architect banking Single, full-featured solution flexible, personalized experience Highly extensible and secure ACI Architect Banking TM is a
ABHINAV NATIONAL MONTHLY REFEREED JOURNAL OF REASEARCH IN COMMERCE & MANAGEMENT www.abhinavjournal.com
e-crm OPPORTUNITIES AND CHALLENGES IN DIGITAL WORLD Dr. T. N. Murty 1, N D Chandra Sekhar 2 and S Vidya Sagar 3 1 Professor & Director, Nimra College of Business Management, Vijayawada, India Email: [email protected]
Financial education and member engagement support
1 education and member 2 Before implementing your new scheme or reviewing your existing scheme, we will look at the ways we can help you and the key areas you need to think about. Offering a workplace
SALES & MARKETING TRAINING COURSES. www.aztech.ae 17-OCT-15
SALES & MARKETING TRAINING COURSES www.aztech.ae 17-OCT-15 AZTech Training & Consultancy is a leading international provider of training courses, seminars, and learning solutions. We deliver a wide range
Building a leading e-commerce business: The 3 Pillars
Building a leading e-commerce business: The 3 Pillars Get em, convert em, get em back! How should we organise our e-commerce team? Sales are growing, visits to the web site are up, we re recently launched
Ángel Rivera Head of Retail & Commercial Banking
Ángel Rivera Head of Retail & Commercial Banking Banco Santander, S.A. ("Santander") cautions that this presentation contains forward-looking statements. These forward-looking statements are found in various
IBM Enterprise Marketing Management Bringing Science to the Art of Marketing
IBM Enterprise Marketing Management Bringing Science to the Art of Marketing Johann Bracun, Solutions Consulting Manager EMM Ruben Bru, Sales Director EMM What We Do IBM s Enterprise Marketing Management
Request for Proposal for Implementing CRM in ACI Agribusiness Terms of References (ToR) for ICT vendors to submit proposal
Request for Proposal for Implementing CRM in ACI Agribusiness Terms of References (ToR) for ICT vendors to submit proposal A. General: This Request for Proposal (RFP) refers to the Terms of Reference (TOR)
Customer Experience in a Relationship Economy. Frank Sherlock Senior Vice President and Managing Director Convergys
Customer Experience in a Relationship Economy Frank Sherlock Senior Vice President and Managing Director Convergys Convergys Corporation A Global Leader in Relationship Management Worldwide Capabilities
Cross Sell. Unlocking the value from your customer relationships. < PREVIOUS NEXT > CLOSE x PRINT. Visit our website: www.lbm.co.
Unlocking the value from your customer relationships < PREVIOUS NEXT > CLOSE x PRINT Call us: 0161 616 Call 0599 us: 0161 616 0599 When cross and up-selling to your customers you tread a fine-line. Get
The Starkey Hearing Alliance Do what. you do best. better
The Starkey Hearing Alliance Do what you do best better One call gets you everything you need to grow your practice Starkey hearing alliance Your success is our goal Starkey Hearing Alliance members have
ECOMMERCE: A SHOPPING REVOLUTION
ECOMMERCE: A SHOPPING REVOLUTION [Chapter 3 Digital Minds v2] J. Burns Smith, Jr. (WSI Consultant, USA) Copyright 2016 WSI. All rights reserved. Each WSI Franchise is an independently owned and operated
Improving customer relationships
White paper Customer Engagement Improving customer relationships How top companies maximize lifetime value through effective customer engagement Page 2 Customer experiences help drive long-term profits.
Simply better banking
Simply better banking How does a bank make the right impression on customers? Did you know that Xerox: Processed 1 billion card transactions in 2012 Hosts 1 billion mortgage loan images Processes 800 million
Platform Overview WWW.GETRESPONSE.COM
Platform Overview WWW.GETRESPONSE.COM Enterprise Solutions Quick Facts 300+ staff Offices in Warsaw, Gdansk, Moscow, Halifax and Wilmington GetResponse is an Email Marketing and Online Campaign Management
How to make effective Outbound Contact Center. Taweewut Waicharoen April 9,09
How to make effective Outbound Contact Center Taweewut Waicharoen April 9,09 Agenda Overview of Outbound Contact Center Telemarketing and Collection business practices Virtual Agents KPI in Contact Center
SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview
Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,
READY, SET, GO-TO-MARKET. How and Why You Need to Plan for Launch
READY, SET, GO-TO-MARKET How and Why You Need to Plan for Launch $ Aa With the constant need to get to market quickly, it can be tempting to jump into launching a new product or service without first having
Special Edition Dedicated to TECHNOBANK 2015 Conference. Payments Like Music. Harmonize Your Banking Services - Easy Like a Song!
Payments Like Music Harmonize Your Banking Services - Easy Like a Song! What do listening to your favorite music and advance payment systems have in common? Asseco SEE, the General Sponsor of Technobank
IBM Software A Journey to Adaptive MDM
IBM Software A Journey to Adaptive MDM What is Master Data? Why is it Important? A Journey to Adaptive MDM Contents 2 MDM Business Drivers and Business Value 4 MDM is a Journey 7 IBM MDM Portfolio An Adaptive
Why Business Intelligence is Mission Critical for Winning Against Your Competition. By Stan Cowan Senior Solutions Marketing Manager
White Paper Business Intelligence Why Business Intelligence is Mission Critical for Winning Against Your Competition By Stan Cowan Senior Solutions Marketing Manager Why Business Intelligence is Mission
A CHASE PAYMENTECH WHITEPAPER. Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers
A CHASE PAYMENTECH WHITEPAPER Building customer loyalty in a multi-channel world Creating an optimised approach for e-tailers Table Of Contents Changing shopping habits... 3 The multi-channel journey...