BankWorld Mobile App. Today s solution for tomorrow s self-service bank. Your challenges have a BankWorld solution

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1 BankWorld Mobile App Today s solution for tomorrow s self-service bank Mobile banking has become the fastest growing banking channel ever and customer adoption continues to rise as people increasingly find value in the freedom that mobile banking oers. As new mobile technologies emerge, banks are seeking to roll out Mobile Apps that enable enhanced customer engagement as well as services to non-customers which can help banks not only in reducing operational costs, but also with improving revenue generation opportunities and customer satisfaction. Read More... Your challenges have a BankWorld solution

2 BankWorld Mobile App A powerful mobile banking oering is the key to successful customer engagement as customers turn more and more towards the self-service channels. BankWorld Mobile App is CR2 s latest innovation in the BankWorld integrated multichannel platform and works in unison with your bank s ATM, Internet and Mobile channels. BankWorld Mobile App is a future-ready solution that enables banks to oer the advanced functionalities that customers are increasingly demanding while helping banks to reduce operational costs, increase revenue generation opportunities and improve customer satisfaction. Put banking at your customers fingertips Life is getting faster and banks today face the challenge of maintaining the relationship with customers who can no longer aord to spend time queuing at the branch. With BankWorld Mobile App your bank can reach these customers directly on their mobile device. Your customer can download your mobile banking app directly to the home screen on their mobile device where they can manage their accounts anywhere, anytime, and in fewer clicks. Public User-friendly interface With so many dierent banking channels being oered to customers from branch and telephone banking to Internet and mobile, it is important that they get a consistent user experience at every touch point. BankWorld Mobile App has a user-friendly interface allowing your customers to easily navigate it. The mobile banking app can be designed with your bank s own branding and images to be consistent with your existing channels ensuring that your customers are comfortable switching between channels and enabling them to use whichever channel suits them best at any particular time. Using BankWorld s innovative segmentation tools you can show personalised screens to specific customer segments across all mobile devices creating a truly unique user experience. Increase revenue through Segmentation & Marketing automation BankWorld includes sophisticated segmentation and cross-selling tools that enable your bank to send targeted product and service oerings to specific customer segments on the mobile app. Your bank can achieve significant revenue growth on the mobile channel through features such as actionable advertisements which the customer can instantly respond to. Providing increased functionalities on the mobile app means that your customers are carrying out more transactions on the lowest cost channel, thus increasing your profit margin. Consolidated view of all accounts and cards Advanced Statement views

3 Reduce costs BankWorld Mobile App enables your bank to greatly reduce operational costs by migrating your customers to the mobile channel, where costs are significantly lower per transaction. As customers increasingly carry out more transactions on the mobile channel your branch sta will be able to increase their productivity and take on a more sales-focused role as well as reducing the risk of human error. BankWorld Mobile App and your other BankWorld channels can be managed and supported remotely from one single point resulting in further cost-savings. Optimum security BankWorld Mobile App includes innovative security features including card on/o, one time passwords and multiple authentication to provide your customers with greater security. Customers can conveniently view all of their account information oline using a PIN to access the app, ensuring that information such as balance and transaction history is readily available to them when they need it. This information is automatically updated when there is an active internet connection. To ensure optimum security the user will be prompted to provide their login credentials consisting of a login ID and password when they wish to carry out transactions such transfers and requests. Furthermore, when the app recognises that a session has expired it will time out, requiring the customer to enter their PIN again and protecting them from fraud if their phone is lost or stolen. These features, coupled with the device s own pre-existing security features, ensure that your bank and your customers are protected from any threat. Seamless integration with your self-service network Many banks tend to roll out new channels in silo mode but in order to reap the benefits of a truly multichannel approach your bank s mobile banking app should work in unison with your other channels. Today customers expect to be able to manage their finances on whichever channel suits them best at that moment, thus having a strong multichannel oering is essential in order to achieve high customer satisfaction. BankWorld Mobile App will be seamlessly integrated with your ATM, Internet and Mobile channels, ensuring a consistent customer experience across your entire self-service network and providing you with a 360 degree view of all your customer s interactions with your bank, making your relationships with them easy to manage. BankWorld Mobile uses the same platform for all mobile technologies so one solution works for ios, Android, SMS and mobile web. Augmented Reality ATM Locator Transaction details BankWorld Mobile App provides innovative features such as: ATM Locator Including Augmented Reality View Segmentation Capabilities User-Friendly Interface Optimum Security Multi-Device Compatibility Actionable Adverts Multi-Channel Integrated via BankWorld Server Personalised Payments P2P Mobile to Mobile Payment Money Voucher Purchase Prepaid Card Recharge Mobile Top Up Card On/O Bill Payment and Presentment Creation of Beneficiaries Outside Login News & Messages E-Government

4 CR2 s BankWorld A Personalised Self-Service Experience BankWorld Product Suite includes: BankWorld Channel Manager: an integrated self-service platform driving a complete suite of electronic channels BankWorld on ATM: a powerful suite of solutions including an ATM switch, ATM management, screen design, monitoring and support tools BankWorld on Internet: best of breed internet banking solution for retail and corporate clients BankWorld on Mobile: mobile banking platform compatible with all technologies: SMS, GPRS, Web and smartphone applications for ios and Android BankWorld on POS: a point of sale acquiring and payment system CardWorld: a complete end-to-end card payment, management and processing service Why Choose BankWorld? BankWorld is the world s only integrated self-service platform that enables you to drive all channels regardless of your existing IT system: With BankWorld, you can: Service your customers anytime, anywhere, while at the same time reducing the cost to serve Oer personalised services to your customers Tailor product oerings across all or selected channels Speed up product s time to launch Cross-sell to your existing customers Convert leads into immediate sales f f Avail of greater opportunity to generate new fee income Your challenges have a BankWorld solution

5 CR2 is the market leader in innovative self-service banking solutions including ATM, Internet and Mobile CR2 is the leading global provider of innovative self-service banking solutions providing banking institutions worldwide with robust and flexible ATM, Internet, Mobile and POS channels. CR2 helps retail banks solve their complex business challenges by reducing operational costs, generating new revenue at the self-service channels and improving customer satisfaction through bestin-class technology and services. CR2 s BankWorld is the only integrated self-service platform available that lets banks actively manage all electronic channels including ATM, Internet, Mobile, POS and Kiosks from a single platform. BankWorld enables banks to design new products, services and screens, provide a personalised oering to customers, cross-sell and upsell products to the right customer at the right time and right channel. Over 100 banks in 60 countries have adopted CR2 s solutions, driving thousands of ATMs and servicing millions of internet and mobile banking users globally. Headquartered in Dublin, Ireland, CR2 has a network of well-established oices strategically located in 6 countries (Ireland, Australia, South Africa, India, Russia and in the Middle East) and regional representatives to better service our clients in those regions (Europe, CIS & Baltic, Middle East & Africa, Asia & Pacific). More information on CR2 is available on CR2 has oices in: Dublin Dubai Bangalore Perth Amman Johannesburg info@cr2.com BankWorld ATM V1.12