National Website and Hotline Listening Session
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1 National Website and Hotline Listening Session January 13, 2016
2 Welcome Ellen Wheatley, Ph.D. Deputy Director Office of Child Care 2
3 Our Goal for Today s Meeting Introduce the vision and scope of the National Website and Hotline project Introduce proposed approach and gather feedback Gather ideas about alignment with your work and the work of others 3
4 Framing Today s Conversation All points of view are welcome We are exploring options within the federal vision and scope We welcome your thoughts, questions, ideas, concerns All comments will be documented Further opportunities for input exist 4
5 National Website and Hotline Heidi Snead, Senior Project Manager ICFI 5
6 Project Description Project Scope Website Hotline Approach and Priorities Research Stakeholders and Information Gathering Timeline 6
7 What the Website is and is not The National Website is A response to CCDBG Reauthorization Connected to state/ territory/local systems, if available One more entry point for families seeking information and support In multiple languages National Website is not A National database A duplication of state/ territory systems already in place 7
8 Wins for Families and States Families have additional access point for State consumer education information Prototypes and templates for State consumer education websites could be available Best practices around integration of consumer education in websites will be established Data integration and interoperability will be expanded over time 8
9 What the Hotline is and is not The National Hotline is A response to CCDBG requirements Toll free In multiple languages An option for parents to report health and safety and other violations National Hotline is not A child care referral call center A connected service to the website A federal investigatory system 9
10 Wins for Children General public has additional access point for reporting health and safety violations and child abuse in child care An additional support system will be in place for the protection of children Parents can still call the state and work directly with state and local contacts as their first option. 10
11 Vision for National Website and Hotline Linda Smith - ACF Deputy Assistant Secretary for Early Childhood Development 11
12 National Website Requirements CCR&R Licensing Subsidy Quality The Reauthorized CCDBG requires the Web site to provide consumers, directly or through linkages to State databases, at a minimum State information about child care subsidy programs and other financial supports available to families. 12
13 National Website Requirements (continued) CCR&R Licensing Subsidy Quality a localized list of all eligible child care providers, differentiating between licensed and license-exempt providers; referrals to local resource and referral organizations from which consumers can find more information about child care providers; 13
14 National Website Requirements - Quality CCR&R Licensing Subsidy Quality The Reauthorized CCDBG requires the website to provide to consumers, directly or through linkages to State databases, at a minimum any provider-specific information from a Quality Rating and Improvement System or information about other quality indicators, to the extent the information is publicly available and to the extent practicable; 14
15 National Website Requirements - Compliance CCR&R Licensing Subsidy Quality The Reauthorized CCDBG requires the Web site to provide to consumers, directly or through linkages to State databases, at a minimum any other provider-specific information about compliance with licensing, and health and safety requirements to the extent the information is publicly available and to the extent practicable; 15
16 Complexities that Impact the Website Diversity of systems and processes Realities of IT systems capacity Investments that have been made Limited resources (time, people, funding) 16
17 Considering Website Design Options CCR&R File Uploads National Website Open Source Website Template Licensing Subsidy Direct Links Aggregate System Usage Analytics Data Analytics and Metrics Quality Direct Data Exchange Best Practices on Interoperability and Website Development 17
18 Discussion Question Based on the federal requirements and the design options, what do you see as the challenges of the options? 18
19 Discussion Question Thinking about your organization and its stakeholders, do you have insights on how we approach the requirements for: Provider Information (i.e. local list of child care providers licensed and licensed exempt, consumer referrals to local CCR&Rs) Quality Information (i.e. provider specific QRIS ratings or other quality indicators) Compliance Information (i.e. provide specific information on licensing compliance) 19
20 Discussion Question You represent organizations within early learning, organizations in critical areas such as maternal and child health, child welfare, and organizations with expertise in critical populations of children such as dual language learners. Keeping your organizational focus in mind, how would you strengthen the work? 20
21 Discussion Question What other words of advice, caution, comments, or questions do you have about the National Website development? 21
22 National Hotline Discussion 22
23 What the Hotline is and is not The National Hotline is A response to CCDBG requirements Toll free In multiple languages An option for parents to report health and safety and other violations National Hotline is not A child care referral call center A connected service to the website A federal investigatory system 23
24 Complexities Impacting the Hotline Diversity of systems and processes, including working with state/territory Child Welfare agencies Investments that have been made Limited resources (time, people, funding) Protection of information 24
25 Considering Hotline Design Options Licensing Agency CPS Agency Follow-up occured Subsidy Program State/Local Authority 25
26 Discussion Question Based on the federal requirements (below), what do you see as the challenges? The National Hotline is A response to CCDBG requirements Toll free In multiple languages An option for parents to report health and safety and other violations National Hotline is not A child care referral call center A connected service to the website A federal investigatory system 26
27 Discussion Question What recommendations do you have for a National Hotline to field child abuse, neglect, health and safety complaints? 27
28 Discussion Question You represent organizations within early learning, organizations in critical areas such as maternal and child health, child welfare, and organizations with expertise in critical populations of children such as dual language learners. Keeping your organizational focus in mind, how would you strengthen the work on the Hotline? 28
29 Discussion Question What other words of advice, caution, comments, or questions do you have about the National Hotline development? 29
30 Discussion Question Any additional thoughts, comments, concerns, questions do you have about the National Hotline to field reports of child abuse and neglect, as well as health and safety complaints? 30
31 Inform Design Options The project needs input to shape and create a National Website and Hotline that meets the needs of the public and families. Make your voice heard: Please respond in the chat box with your name and address if you would like to be engaged in further opportunities to provide feedback on the design of the National Website and Hotline that support meeting Reauthorization requirements. 31
32 Thank You
Billing Code: 418443P DEPARTMENT OF HEALTH AND HUMAN SERVICES. Administration for Children and Families
This document is scheduled to be published in the Federal Register on 03/08/2016 and available online at http://federalregister.gov/a/2016-05085, and on FDsys.gov Billing Code: 418443P DEPARTMENT OF HEALTH
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