The CQC s approach to regulating urgent care. Ruth Rankine Deputy Chief Inspector for Primary Care CQC

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "The CQC s approach to regulating urgent care. Ruth Rankine Deputy Chief Inspector for Primary Care CQC"

Transcription

1 The CQC s approach to regulating urgent care Ruth Rankine Deputy Chief Inspector for Primary Care CQC

2 NHS Confederation Urgent and Emergency Care Forum Ruth Rankine Deputy Chief Inspector of General Practice & Integrated Care 25 March

3 Objectives for today To share with you: The role of CQC CQC s new approach to inspecting and regulating urgent care Emerging themes from NHS 111 consultation CQC s developing approach to integrated urgent care To hear your views on: The assumptions and principles underpinning the proposed approach to inspecting and regulating urgent care 3

4 Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. We will be a strong, independent, expert inspectorate that is always on the side of people who use services. 4

5 5 Our new approach

6 Our Key Questions Safe? people are protected from abuse and avoidable harm Effective? people s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence Caring? staff involve and treat people with compassion, kindness, dignity and respect Responsive? services are organised so that they meet people s needs Well led? the leadership, management and governance of the organisation assure the delivery of high quality care, supports learning and innovation, and promotes an open and fair culture 6

7 What are we doing differently? Inspection teams of specialist inspectors, supported by specialists and clinicians Introductions of ratings telling people whether services are Outstanding, Good, Require Improvement or are Inadequate Strengthening our intelligent monitoring of providers using nationally held date and local intelligence New ways of gathering patient views both before and during inspection Develop a clear approach to responding to inadequate care and use our enforcement powers (including cancellation of registration & prosecution) where necessary 7

8 Inspecting and regulating urgent care Our approach to regulating and inspecting urgent care will include: Inspections of individual providers of urgent care GP practices, GP Out of Hours, NHS 111 etc either as a standalone inspection or as part of a combined provider inspection Inspections of integrated urgent care 8

9 What we re doing now Service/ provider type Approach to date 9 Acute Trusts Ambulance Trusts Minor Injury Units/ Urgent Care Centres/ Walk in Centres NHS 111 services GP out of hours providers Social care providers Community pharmacies Urgent and emergency care is a core service in inspections. Consultation on the inspection methodology and piloting. Inspect 111 and urgent care services with ambulance services. Provider of these services may be acute, community or primary care. Inspect these services at the same time as we inspect other services they provide. Consulting and piloting new approach. Approach developed and inspecting. Urgent and emergency aspects of these services are included within the inspections of adult social care providers. Inspected and regulated by the General Pharmaceutical Council. Considering how we can work more closely together with them in our approach to inspection across a system

10 Timeline for NHS 111 regulation February 2015: Launched consultation on approach to 111 services March 2015: Pilot inspections of NHS 111 services (3 providers) Evaluation of pilot inspections and feedback from consultation May to June 2015: Launch of final NHS 111 inspection methodology 10

11 Timeline for urgent care regulation February to September 2015: Develop approach to inspecting urgent care pathway/integrated urgent care September 2015: Pilot inspection of urgent care pathway/integrated urgent care 11

12 NHS 111 consultation latest CQC is mid way through a public consultation on methodology for regulating and inspecting NHS 111 services We are seeking feedback on proposed approach including key lines of enquiry and prompts for inspection teams, gathering service user views, and observing quality of care CQC are testing the proposed approach in three pilot inspections of NHS 111 providers The consultation closes on 24 th April we encourage your participation 12

13 Research For CQC s new approach to be credible with the public, it is essential that the features of the service it inspects and rates reflect public expectations CQC commissioned Research Works to help understand what service users think good looks like in urgent care and NHS 111 These include Fast access to care and treatment, follow up care and information. Managing patient expectations was a consistent priority Confidence in staff experience and expertise (with concerns raised when NHS 111 staff appear to be reading from scripts ) Good patient handling, staff demonstrating compassion and respect as well as taking the time to listen 13

14 Integrated care the case for change The Care Quality Commission (CQC) recognises: Health and adult social care should be designed around a person s individual needs and not focused on organisational structures, as these do not represent the reality of experience. As the regulator for health and adult social care, we support this vision for improvement. (David Behan, Chief Executive, Care Quality Commission, 10 th March 2015)

15 Defining integrated care There are multiple ways of defining Integrated Care Population groups Features of care By organisation By outcomes Frail older people Personalised GP Practices Better citizen experience People with LTC Case managed Acute hospitals Lower Costs

16 Defining integrated care the National Voices definition: I can plan my care with people who work together to understand me and my carer(s), allowing me control and bringing together services to achieve the outcomes that are important to me This definition of integration works well for long term conditions. We need to a definition that fits urgent care equally well. Source: National Voices Narrative for Person-centred Coordinated Care

17 Barriers to integrated care It is important that we break down real and perceived barriers to integrated care: Regulatory Financial Cultural Provider regulation Quality regulation Payment Systems Contractual limitations Fragmented Budgets Lack of compelling evidence base

18 Vision for the regulation of integrated care Current situation Future vision

19 Towards a national framework for the regulation of integrated care CQC s vision for the future: A regulatory system which is person centred (as it demands of providers) and assesses quality of patient care in a holistic way (the way patients actually experience their care) A regulatory system which assesses the interfaces and gaps in a patients journey as much as it looks at the individual interactions A regulatory system which actively encourages providers to work together for the benefit of patients and not just their own organisation Spreading and fostering good practice 19

20 Update on CQC themed inspection programme Published Diabetes care pathway Cracks in the Pathway (Dementia) Complaints matter Publish by the end of Q1 2015/16 MH crisis care Safety in hospitals People s involvement in their own care Ongoing through 2015/16 Integrated care for older people Diabetes care in community settings End of life care Neonatal care Urgent care 20

21 Discussion How should CQC examine how people receive integrated urgent care? What do we mean by integrated urgent care? What do we know about the variation in outcomes for people receiving urgent care? How do we measure this? What does good integrated urgent care look like?

22 The CQC s approach to regulating urgent care Ruth Rankine Deputy Chief Inspector for Primary Care CQC

23 NHS Confederation Urgent and Emergency Care Forum Ruth Rankine Deputy Chief Inspector of General Practice & Integrated Care 25 March

24 Objectives for today To share with you: The role of CQC CQC s new approach to inspecting and regulating urgent care Emerging themes from NHS 111 consultation CQC s developing approach to integrated urgent care To hear your views on: The assumptions and principles underpinning the proposed approach to inspecting and regulating urgent care 24

25 Our purpose and role Our purpose We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve. Our role We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care. We will be a strong, independent, expert inspectorate that is always on the side of people who use services. 25

26 Our new approach 26

27 Our Key Questions Safe? people are protected from abuse and avoidable harm Effective? people s care, treatment and support achieves good outcomes, promotes a good quality of life and is based on the best available evidence Caring? staff involve and treat people with compassion, kindness, dignity and respect Responsive? services are organised so that they meet people s needs Well-led? the leadership, management and governance of the organisation assure the delivery of high-quality care, supports learning and innovation, and promotes an open and fair culture 27

28 What are we doing differently? Inspection teams of specialist inspectors, supported by specialists and clinicians Introductions of ratings - telling people whether services are Outstanding, Good, Require Improvement or are Inadequate Strengthening our intelligent monitoring of providers using nationally held date and local intelligence New ways of gathering patient views both before and during inspection Develop a clear approach to responding to inadequate care and use our enforcement powers (including cancellation of registration & prosecution) where necessary 28

29 Inspecting and regulating urgent care Our approach to regulating and inspecting urgent care will include: Inspections of individual providers of urgent care GP practices, GP Out-of-Hours, NHS 111 etc - either as a standalone inspection or as part of a combined provider inspection Inspections of integrated urgent care 29

30 What we re doing now Service/ provider type Acute Trusts Ambulance Trusts Minor Injury Units/ Urgent Care Centres/ Walk-in Centres NHS 111 services GP out-of-hours providers Social care providers Community pharmacies Approach to date Urgent and emergency care is a core service in inspections. Consultation on the inspection methodology and piloting. Inspect 111 and urgent care services with ambulance services. Provider of these services may be acute, community or primary care. Inspect these services at the same time as we inspect other services they provide. Consulting and piloting new approach. Approach developed and inspecting. Urgent and emergency aspects of these services are included within the inspections of adult social care providers. Inspected and regulated by the General Pharmaceutical Council. Considering how we can work more closely together with them in our approach to inspection across a system 30

31 Timeline for NHS 111 regulation February 2015: Launched consultation on approach to 111 services March 2015: Pilot inspections of NHS 111 services (3 providers) Evaluation of pilot inspections and feedback from consultation May to June 2015: Launch of final NHS 111 inspection methodology 31

32 Timeline for urgent care regulation February to September 2015: Develop approach to inspecting urgent care pathway/integrated urgent care September 2015: Pilot inspection of urgent care pathway/integrated urgent care 32

33 NHS 111 consultation latest CQC is mid-way through a public consultation on methodology for regulating and inspecting NHS 111 services We are seeking feedback on proposed approach including key lines of enquiry and prompts for inspection teams, gathering service user views, and observing quality of care CQC are testing the proposed approach in three pilot inspections of NHS 111 providers The consultation closes on 24 th April we encourage your participation 33

34 Research For CQC s new approach to be credible with the public, it is essential that the features of the service it inspects and rates reflect public expectations CQC commissioned Research Works to help understand what service users think good looks like in urgent care and NHS 111 These include Fast access to care and treatment, follow up care and information. Managing patient expectations was a consistent priority Confidence in staff experience and expertise (with concerns raised when NHS 111 staff appear to be reading from scripts ) Good patient handling, staff demonstrating compassion and respect as well as taking the time to listen 34

35 Integrated care the case for change The Care Quality Commission (CQC) recognises: Health and adult social care should be designed around a person s individual needs and not focused on organisational structures, as these do not represent the reality of experience. As the regulator for health and adult social care, we support this vision for improvement. (David Behan, Chief Executive, Care Quality Commission, 10 th March 2015)

36 Defining integrated care There are multiple ways of defining Integrated Care Population groups Features of care By organisation By outcomes Frail older people Personalised GP Practices Better citizen experience People with LTC Case managed Acute hospitals Lower Costs

37 Defining integrated care the National Voices definition: I can plan my care with people who work together to understand me and my carer(s), allowing me control and bringing together services to achieve the outcomes that are important to me This definition of integration works well for long term conditions. We need to a definition that fits urgent care equally well. Source: National Voices Narrative for Person-centred Coordinated Care

38 Barriers to integrated care It is important that we break down real and perceived barriers to integrated care: Regulatory Provider regulation Quality regulation Financial Payment Systems Contractual limitations Fragmented Budgets Cultural Lack of compelling evidence base

39 Vision for the regulation of integrated care Current situation Future vision

40 Towards a national framework for the regulation of integrated care CQC s vision for the future: A regulatory system which is person-centred (as it demands of providers) and assesses quality of patient care in a holistic way (the way patients actually experience their care) A regulatory system which assesses the interfaces and gaps in a patients journey as much as it looks at the individual interactions A regulatory system which actively encourages providers to work together for the benefit of patients and not just their own organisation Spreading and fostering good practice 40

41 Update on CQC themed inspection programme Published Diabetes care pathway Cracks in the Pathway (Dementia) Complaints matter Publish by the end of Q1 2015/16 MH crisis care Safety in hospitals People s involvement in their own care Ongoing through 2015/16 Integrated care for older people Diabetes care in community settings End of life care Neonatal care Urgent care 41

42 Discussion How should CQC examine how people receive integrated urgent care? What do we mean by integrated urgent care? What do we know about the variation in outcomes for people receiving urgent care? How do we measure this? What does good integrated urgent care look like?

The Care Quality Commission and the Healthwatch network: working together

The Care Quality Commission and the Healthwatch network: working together The Care Quality Commission and the Healthwatch network: working together September 2014 Introduction This briefing describes how the Care Quality Commission (CQC) will work with local Healthwatch and

More information

A fresh start for the regulation of independent healthcare. Working together to change how we regulate independent healthcare

A fresh start for the regulation of independent healthcare. Working together to change how we regulate independent healthcare A fresh start for the regulation of independent healthcare Working together to change how we regulate independent healthcare The Care Quality Commission is the independent regulator of health and adult

More information

CQC: The journey to excellence and The new approach to inspection of ambulance services

CQC: The journey to excellence and The new approach to inspection of ambulance services CQC: The journey to excellence and The new approach to inspection of ambulance services Professor Sir Mike Richards Chief Inspector of Hospitals April 2014 1 Overview CQC: Our journey The approach we have

More information

What our strategy means for the health and adult social care services we regulate

What our strategy means for the health and adult social care services we regulate Shaping the future CQC s strategy for 2016 to 2021 What our strategy means for the health and adult social care services we regulate Enter OF FOR Foreword We have set out in our accompanying strategy our

More information

CQC s strategy 2016 to 2021. Shaping the future: consultation document

CQC s strategy 2016 to 2021. Shaping the future: consultation document CQC s strategy 2016 to 2021 Shaping the future: consultation document January 2016 The is the independent regulator of health and adult social care in England We make sure health and social care services

More information

A fresh start for the regulation and inspection of primary care dental services

A fresh start for the regulation and inspection of primary care dental services A fresh start for the regulation and inspection of primary care dental services Working together to change how we regulate primary care dental services The Care Quality Commission is the independent regulator

More information

A fresh start for the regulation and inspection of adult social care

A fresh start for the regulation and inspection of adult social care A fresh start for the regulation and inspection of adult social care Working together to change how we inspect and regulate adult social care services The Care Quality Commission is the independent regulator

More information

A fresh start for the regulation of ambulance services. Working together to change how we regulate ambulance services

A fresh start for the regulation of ambulance services. Working together to change how we regulate ambulance services A fresh start for the regulation of ambulance services Working together to change how we regulate ambulance services The Care Quality Commission is the independent regulator of health and adult social

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Kumari Care Limited 5 Palace Yard Mews, Queen Square, Bath,

More information

Inspection handbook. Adult social care. October 2014. 20140929 600401 ASC inspection handbook October 2014 v 2 00 Page 1

Inspection handbook. Adult social care. October 2014. 20140929 600401 ASC inspection handbook October 2014 v 2 00 Page 1 Inspection handbook Adult social care October 2014 20140929 600401 ASC inspection handbook October 2014 v 2 00 Page 1 The Care Quality Commission is the independent regulator of health and adult social

More information

Big Chat 4. Strategy into action. NHS Southport and Formby CCG

Big Chat 4. Strategy into action. NHS Southport and Formby CCG Big Chat 4 Strategy into action NHS Southport and Formby CCG Royal Clifton Hotel, Southport, 19 November 2014 Contents What is the Big Chat? 3 About Big Chat 4 4 How the event worked 4 Presentations 5

More information

Final regulatory impact assessment

Final regulatory impact assessment Changes to the way we regulate and inspect adult social care Final regulatory impact assessment This final regulatory impact assessment (RIA) is published alongside our provider handbooks covering: 1.

More information

Delivering Local Health Care

Delivering Local Health Care Delivering Local Health Care Accelerating the pace of change Delivering Local Integrated Care Accelerating the Pace of Change WG 17711 Digital ISBN 978 1 0496 0 Crown copyright 2013 2 Contents Joint foreword

More information

How to complete the provider information return (PIR):

How to complete the provider information return (PIR): How to complete the provider information return (PIR): Community services April 2015 CONTENTS Purpose... 1 Completing the return... 2 Information about the service and the person completing the PIR...

More information

National Care Standards Review Overarching Principles Consultation Report

National Care Standards Review Overarching Principles Consultation Report National Care Standards Review Overarching Principles Consultation Report February 2016 Background The National Care Standards are a set of standards for care services in Scotland. They help everyone understand

More information

4 CM/11/14/04 Chief Executive s report to the Board

4 CM/11/14/04 Chief Executive s report to the Board Meeting PUBLIC BOARD MEETING Date 19 November 2014 Agenda item Paper Number Item title Sponsor Author 4 CM/11/14/04 Chief Executive s report to the Board Chief Executive Naomi Paterson PURPOSE OF PAPER:

More information

Community Health Services

Community Health Services How CQC regulates: Community Health Services Appendices to the provider handbook March 2015 Contents Appendix A: Core service definitions and corresponding inspection approaches... 3 Community health services

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inglewood Nursing Home Deal Road, Redcar, TS10 2RG Date of Inspection:

More information

Independent acute healthcare, ambulance services and primary care dental services

Independent acute healthcare, ambulance services and primary care dental services Independent acute healthcare, ambulance services and primary care dental services Changes to the way we regulate and inspect services Interim Regulatory Impact Assessment This interim regulatory impact

More information

THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15

THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 15 October 2015 THE STATE OF HEALTH CARE AND ADULT SOCIAL CARE IN ENGLAND 2014/15 This briefing summarises today s publication of the Care Quality Commission s annual State of Health and Adult Social Care

More information

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good

Age UK Rotherham. Age Concern Rotherham Limited. Overall rating for this service. Inspection report. Ratings. Good Age Concern Rotherham Limited Age UK Rotherham Inspection report Galax Building Fitzwilliam Road, Eastwood Trading Estate Rotherham South Yorkshire S65 1SL Tel: 01709835214 Website: www.ageuk.org.uk/rotherham

More information

Care Quality Commission 2014 Published December 2014 This publication may be reproduced in whole or in part in any format or medium for

Care Quality Commission 2014 Published December 2014 This publication may be reproduced in whole or in part in any format or medium for COMPLAINTS Care Quality Commission 2014 Published December 2014 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced

More information

The London Ambulance Service NHS Trust

The London Ambulance Service NHS Trust The NWL JOINT HEALTH OVERVIEW & SCRUTINY COMMITTEE 14 th October 2015 London Ambulance Service - West & Northwest Sectors 2 Our purpose The London Ambulance Service (LAS) is here to care for people in

More information

A fresh start for the regulation and inspection of substance misuse services

A fresh start for the regulation and inspection of substance misuse services A fresh start for the regulation and inspection of substance misuse services Working together to change how we regulate, inspect and monitor specialist substance misuse services The Care Quality Commission

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Sunrise Operations of Westbourne 16-18 Poole Road, Westbourne,

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection 1st Homecare Ltd Housing Support Service Banchory Business Centre Burn O Bennie Road Banchory Inspection completed on 10 June 2016 Service provided by: 1st

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Eastham Walk In Centre Eastham Clinic, Eastham Rake, Eastham,

More information

Mental Health. Bulletin. Introduction. Physical healthcare. September 2015

Mental Health. Bulletin. Introduction. Physical healthcare. September 2015 Mental Health September 2015 Bulletin Introduction Welcome to the second edition of the Mental Health Bulletin. In this issue we again look at some of the themes from recent inspections, as well as share

More information

Improving end of life care in hospital

Improving end of life care in hospital Improving end of life care in hospital 10 February 2014 Dr Martin McShane Director- Improving quality of life for people with LTCs Context 2 NHS Improving End of Life Care in hospitals What s the job?

More information

Improving Urgent and Emergency Care Services in Sunderland

Improving Urgent and Emergency Care Services in Sunderland Improving Urgent and Emergency Care Services in Sunderland Sunderland Clinical Commissioning Group and NHS South of Tyne and Wear (on behalf of Sunderland Teaching Primary Care Trust) are working together

More information

Annex 5 Performance management framework

Annex 5 Performance management framework Annex 5 Performance management framework The Dumfries and Galloway Integration Joint Board (IJB) will be responsible for planning the functions given to it and for making sure it delivers them using the

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Appletree Care Home 158 Burnt Oak Broadway, Burnt Oak, Edgware,

More information

Our five-year strategy 2015-19

Our five-year strategy 2015-19 Draft summary for comment Draft summary for comment Draft summary for comment Draft summary for comment Draft summary for comment Draft summary Our five-year strategy 2015-19 Introduction Foreword from

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Royal Free Hospital Urgent Care Centre Royal Free Hospital,

More information

EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY

EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY EPA Victoria Engagement Policy ENVIRONMENT PROTECTION AUTHORITY The aspirations of the people of Victoria for environmental quality shall drive environmental improvement Environment Protection Act 1970

More information

Thinking about using a hidden camera or other equipment to monitor someone s care?

Thinking about using a hidden camera or other equipment to monitor someone s care? Thinking about using a hidden camera or other equipment to monitor someone s care? FEBRUARY 2015 We are the Care Quality Commission. Our job is to inspect health and social care services such as your local

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Richmondhill House Care Home Service 18 Richmondhill Place Aberdeen Inspection completed on 25 May 2016 Service provided by: Aberdeen Association of Social

More information

Research and Innovation Strategy: delivering a flexible workforce receptive to research and innovation

Research and Innovation Strategy: delivering a flexible workforce receptive to research and innovation Research and Innovation Strategy: delivering a flexible workforce receptive to research and innovation Contents List of Abbreviations 3 Executive Summary 4 Introduction 5 Aims of the Strategy 8 Objectives

More information

Statement on CQC s roles and responsibilities for safeguarding children and adults

Statement on CQC s roles and responsibilities for safeguarding children and adults Statement on CQC s roles and responsibilities for safeguarding children and adults June 2015 Contents Introduction... 3 What is our vision for safeguarding?... 3 What is our role in safeguarding?... 4

More information

Update on NHSCB Key features of (proposed) NHSCB operating model for primary care

Update on NHSCB Key features of (proposed) NHSCB operating model for primary care Aim to cover Update on NHSCB Key features of (proposed) NHSCB operating model for primary care NHSCB dental commissioning strategy all dental services Concept and context of local professional networks

More information

Saint Catherine s Hospice Quality Accounts 2012/13

Saint Catherine s Hospice Quality Accounts 2012/13 Saint Catherine s Hospice Quality Accounts 2012/13 Your Community, Your Hospice, Our Care Part 1- Statement from the Chief Executive On behalf of our Board of Trustees and the Senior Management Team, I

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Bield at Home - Linlithgow/Biggar Support Service Westport Resource 1 St Ninians Road Linlithgow Inspection completed on 11 March 2015 Service provided by:

More information

Display of ratings. A guide for care providers on how to display ratings

Display of ratings. A guide for care providers on how to display ratings Display of ratings A guide for care providers on how to display ratings March 2015 The Care Quality Commission is the independent regulator of health and adult social care in England. Our purpose We make

More information

National Standards for Safer Better Healthcare

National Standards for Safer Better Healthcare National Standards for Safer Better Healthcare June 2012 About the Health Information and Quality Authority The (HIQA) is the independent Authority established to drive continuous improvement in Ireland

More information

Regulatory fees have your say

Regulatory fees have your say Consultation Regulatory s have your say Proposals for s from April 2016 for all providers that are registered under the Health and Social Care Act 2008 November 2015 The Care Quality Commission is the

More information

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015

COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 COMMUNICATION AND ENGAGEMENT STRATEGY 2013-2015 NWAS Communication and Engagement Strategy 2013-2015 Page: 1 Of 16 Recommended by Executive Management Team Communities Committee Approved by Board of Directors

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Vision MH - Cornerstone House Barnet Lane, Elstree, WD6 3QU

More information

EVERYONE COUNTS: FINANCIAL IDEAS CITIZENS IN 7 DAYS A WEEK CONTROL TRANSPARENCY AND PARTICIPATION TRANSFORMATIVE

EVERYONE COUNTS: FINANCIAL IDEAS CITIZENS IN 7 DAYS A WEEK CONTROL TRANSPARENCY AND PARTICIPATION TRANSFORMATIVE EVERYONE COUNTS: PLANNING FOR PATIENTS 2014/15 TO 2018/19 BETTER OUTCOMES FOR PATIENTS NHS SERVICES 7 DAYS A WEEK TRANSPARENCY AND PARTICIPATION PUTTING PATIENTS AND CITIZENS IN CONTROL FINANCIAL CONTROL

More information

Improving Emergency Care in England

Improving Emergency Care in England Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed

More information

Services for children and young people in North Ayrshire 28 October 2013. Report of a pilot joint inspection

Services for children and young people in North Ayrshire 28 October 2013. Report of a pilot joint inspection Services for children and young people in North Ayrshire 28 October 2013 Report of a pilot joint inspection Contents 1. Introduction 1 2. Background 1 3. The Community Planning Partnership area 2 4. Particular

More information

Compassion In Practice: A Summary of the Implementation Plans. are. is our business. Developing our culture of compassionate care

Compassion In Practice: A Summary of the Implementation Plans. are. is our business. Developing our culture of compassionate care Compassion In Practice: A Summary of the Implementation Plans Care Compassion Commitment are Competence Courage is our business Communication Developing our culture of compassionate care 1 Compassion in

More information

Gloucestershire Health and Care Overview and Scrutiny Committee (HCOSC) 15 July 2013

Gloucestershire Health and Care Overview and Scrutiny Committee (HCOSC) 15 July 2013 Gloucestershire Health and Care Overview and Scrutiny Committee (HCOSC) 15 July 2013 NHS Gloucestershire Clinical Commissioning Group (GCCG) Clinical Chair and Accountable Officer s Report 1 Department

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Newcross Healthcare Solutions Aberdeen Branch Nurse Agency Suite K Woodburn House 4/5 Golden Square Aberdeen Inspection completed on 16 May 2016 Service provided

More information

Involving Patients in Service Improvement at Nottingham University Hospitals NHS Trust

Involving Patients in Service Improvement at Nottingham University Hospitals NHS Trust Involving Patients in Service Improvement at Nottingham University Hospitals NHS Trust Report to the Joint City and County Health Scrutiny Committee 12 July 2011 Introduction This paper provides additional

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Telegraph House 97 Telegraph Road, Deal, CT14 9DF Tel: 01304369031

More information

Quality with Compassion: the future of nursing education

Quality with Compassion: the future of nursing education Quality with Compassion: the future of nursing education Report of the Willis Commission 2012 Executive summary Introduction Nursing is a demanding yet rewarding profession that asks a lot of its workers.

More information

Improving Our Services for Older People in Cardiff and the Vale of Glamorgan. The Development of Clinical Gerontology Services

Improving Our Services for Older People in Cardiff and the Vale of Glamorgan. The Development of Clinical Gerontology Services Improving Our Services for Older People in Cardiff and the Vale of Glamorgan The Development of Clinical Gerontology Services What s this document about? Cardiff and Vale University Health Board (UHB)

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. The Manor House Whitton Road, Alkborough, Nr Scunthorpe, DN15

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Dr R C Gulati & Dr P Gulati 357-359 Dickenson Road, Longsight,

More information

JOB DESCRIPTION. Chief Nurse

JOB DESCRIPTION. Chief Nurse JOB DESCRIPTION Chief Nurse Post: Band: Division: Department: Responsible to: Responsible for: Chief Nurse Executive Director Trust Services Trust Headquarters Chief Executive Deputy Chief Nurse Head of

More information

4 CM/03/15/04 Chief Executive s report to the Board

4 CM/03/15/04 Chief Executive s report to the Board MEETING PUBLIC BOARD MEETING Date 25 March 2015 Agenda item Paper Number Item title Author Sponsor 4 CM/03/15/04 Chief Executive s report to the Board Naomi Paterson Chief Executive PURPOSE OF PAPER: This

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Harrow Health Limited 37 Love Lane, Pinner, Harrow, HA5 3EE

More information

QUALITY ACCOUNT 2015-16

QUALITY ACCOUNT 2015-16 QUALITY ACCOUNT 2015-16 CONTENTS Part 1 Chief Executive s statement on quality... 3 Vision, purpose, values and strategic aims... 4 Part 2 Priorities for improvement and statement of assurance... 5 2.1

More information

Ambitions for Palliative and End of Life Care:

Ambitions for Palliative and End of Life Care: Ambitions for Palliative and End of Life Care: A national framework for local action 2015-2020 National Palliative and End of Life Care Partnership Association for Palliative Medicine; Association of Ambulance

More information

Council Meeting, 26/27 March 2014

Council Meeting, 26/27 March 2014 Council Meeting, 26/27 March 2014 HCPC response to the Final Report of A Review of the NHS Hospitals Complaint System Putting Patients Back in the Picture by Right Honourable Ann Clwyd MP and Professor

More information

Competencies for entry to the register: Adult Nursing

Competencies for entry to the register: Adult Nursing for entry to the register: Adult Nursing Domain 1: Professional values All nurses must act first and foremost to care for and safeguard the public. They must practise autonomously and be responsible and

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Bury DCA United Response, City View Business Centre, 9 Long

More information

The state of health care and adult social care in England. An overview of key themes in care in 2011/12

The state of health care and adult social care in England. An overview of key themes in care in 2011/12 The state of health care and adult social care in England An overview of key themes in care in 2011/12 Care Quality Commission The state of health care and adult social care in England in 2011/12 Presented

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Amvale Medical Transport - Ambulance Station Unit 1D, Birkdale

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prestige Nursing - Newcastle First & Second Floors, 22 Athenaeum

More information

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE www.gov.gg/jobs JOB POSTING CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE JOB TITLE Chief Nurse / Director of Clinical Governance SALARY Attractive Remuneration Package available with post TYPE Full Time

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Stirling Home Care Service Support Service Wallace House 17-21 Maxwell Place Stirling Inspection completed on 13 May 2016 Service provided by: Sue Ryder Service

More information

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards.

We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Warwickshire & Northamptonshire Air Ambulance Fire & Rescue

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection SSCN Social Care Housing Support Service Suite 3, Floor 2 ELS House 555 Gorgie Road Edinburgh Inspection completed on 03 May 2016 Service provided by: Support

More information

IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION. February 2014 Gateway reference: 01173

IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION. February 2014 Gateway reference: 01173 1 IMPROVING DENTAL CARE AND ORAL HEALTH A CALL TO ACTION February 2014 Gateway reference: 01173 2 Background NHS dental services are provided in primary care and community settings, and in hospitals for

More information

Board of Member States ERN implementation strategies

Board of Member States ERN implementation strategies Board of Member States ERN implementation strategies January 2016 As a result of discussions at the Board of Member States (BoMS) meeting in Lisbon on 7 October 2015, the BoMS set up a Strategy Working

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Prince George Duke of Kent Court Shepherds Green, Chislehurst,

More information

for Safer Better Healthcare Draft National Standards for Safer Better Healthcare September 2010 Consultation Document September 2010

for Safer Better Healthcare Draft National Standards for Safer Better Healthcare September 2010 Consultation Document September 2010 Draft National Standards for Safer Better Healthcare Consultation Draft Document National Standards September 2010 for Safer Better Healthcare Consultation Document September 2010 About the Health Information

More information

Occupational Therapy Strategy. Mental health and wellbeing

Occupational Therapy Strategy. Mental health and wellbeing Occupational Therapy Strategy Mental health and wellbeing 2015 2020 2015 2020 Background Occupational Therapy (OT) is an integral part of the services Derbyshire Healthcare NHS Foundation Trust (DHCFT)

More information

This Constitution establishes the principles and values of the NHS in England.

This Constitution establishes the principles and values of the NHS in England. NHS Constitution 1 Introduction The NHS is founded on a common set of principles and values that bind together the communities and people it serves patients and public and the staff who work for it. This

More information

What does the NHS Constitution mean for me? Can I get involved in decisions about my care?

What does the NHS Constitution mean for me? Can I get involved in decisions about my care? What does the NHS Constitution mean for me? Can I get involved in decisions about my care? Why do we need an NHS Constitution? The NHS belongs to all of us The NHS is there for us from the moment we re

More information

Barking and Dagenham, Havering and Redbridge. An Accountable Care Partnership Building on Integration and successful collaborative working

Barking and Dagenham, Havering and Redbridge. An Accountable Care Partnership Building on Integration and successful collaborative working Barking and Dagenham, Havering and Redbridge An Accountable Care Partnership Building on Integration and successful collaborative working Vision To accelerate improved health and wellbeing outcomes for

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Inspire Huntly Housing Support Service 18 Milton Wynd Huntly Inspection completed on 11 May 2016 Service provided by: Inspire (Partnership Through Life) Ltd

More information

Residential key lines of enquiry (KLOE), prompts and potential sources of evidence

Residential key lines of enquiry (KLOE), prompts and potential sources of evidence Residential key lines of enquiry (KLOE), prompts and potential sources of evidence Introduction We have developed the key lines of enquiry (KLOEs), prompts and sources of evidence sections to help you

More information

Care service inspection report

Care service inspection report Care service inspection report Full inspection Dalweem Care Home Service Taybridge Road Aberfeldy Inspection completed on 03 June 2016 Service provided by: Perth & Kinross Council Service provider number:

More information

Monitoring the use of the Mental Capacity Act Deprivation of Liberty Safeguards in 2012/13

Monitoring the use of the Mental Capacity Act Deprivation of Liberty Safeguards in 2012/13 Monitoring the use of the Mental Capacity Act Deprivation of Liberty Safeguards in 2012/13 The Care Quality Commission is the independent regulator of health and adult social care in England Our purpose:

More information

Loss of. focus. Report from our investigation into the care and treatment of Ms Z

Loss of. focus. Report from our investigation into the care and treatment of Ms Z A Loss of focus Report from our investigation into the care and treatment of Ms Z Contents Who we are 1 What we do 1 Introduction 1 How we conducted the investigation 3 Summary of Ms Z s Circumstances

More information

People s experiences of help, care and support during a mental health crisis JUNE 2015

People s experiences of help, care and support during a mental health crisis JUNE 2015 People s experiences of help, care and support during a mental health crisis JUNE 2015 Right here, right now help, care and support during a mental health crisis 01 The Care Quality Commission is the independent

More information

JOB DESCRIPTION. 29,768 to 35,147 dependant on experience

JOB DESCRIPTION. 29,768 to 35,147 dependant on experience JOB DESCRIPTION Job Title: Reporting to: Salary: Dementia Lead Nurse Operations Director 29,768 to 35,147 dependant on experience Spinal Point: 30 to 36 Contract: Hours of Work: Permanent Full time, 35

More information

Details about this location

Details about this location Inspection Report We are the regulator: Our job is to check whether hospitals, care homes and care services are meeting essential standards. Manchester Private Medical Clinic 222 Wilmslow Road, Rusholme,

More information

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG

Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Oran Home Care Support Service Care at Home Birkbrae Blebo Craigs Cupar KY15 5UG Inspected by: Patsy McDermott Type of inspection: Announced Inspection completed on: 15 July 2013 Contents Page No Summary

More information

Overall rating for this service Requires improvement

Overall rating for this service Requires improvement Pedmore Medical Practice Quality Report 22 Pedmore Road Lye Stourbridge DY9 8DJ Tel: 01384422591 Website: www.pedmoremedicalpractice.co.uk Date of inspection visit: 22 October 2015 Date of publication:

More information

NHS CONFEDERATION MEMBER BRIEFING

NHS CONFEDERATION MEMBER BRIEFING NHS CONFEDERATION MEMBER BRIEFING Government's full response to the Francis report Many of the measures included in today's report, 'Hard Truths: the journey to putting patients first', have already been

More information

NHS Citizen Assembly Stocktake (March 2015) Self-care and personalisation. Version 1

NHS Citizen Assembly Stocktake (March 2015) Self-care and personalisation. Version 1 NHS Citizen Assembly Stocktake (March 2015) Self-care and personalisation Version 1 1 Self-care and personalisation One of the great strengths of this country is that we have an NHS that - at its best

More information

NMC Standards of Competence required by all Nurses to work in the UK

NMC Standards of Competence required by all Nurses to work in the UK NMC Standards of Competence required by all Nurses to work in the UK NMC Standards of Competence Required by all Nurses to work in the UK The Nursing and Midwifery Council (NMC) is the nursing and midwifery

More information

Workshop materials Completed templates and forms

Workshop materials Completed templates and forms Workshop materials Completed templates and forms Contents The forms and templates attached are examples of how a nurse or midwife may record how they meet the requirements of revalidation. Mandatory forms

More information

Working with you to make Highland the healthy place to be

Working with you to make Highland the healthy place to be Highland NHS Board 2 June 2009 Item 5.3 POLICY FRAMEWORK FOR LONG TERM CONDITIONS/ANTICIPATORY CARE Report by Alexa Pilch, LTC Programme Manager, on behalf of Dr Ian Bashford, Medical Director and Elaine

More information

INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY

INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY INFORMATION MANAGEMENT AND TECHNOLOGY (IM&T) STRATEGY 1 INTRODUCTION 1.1 This Somerset Information Management and Technology (IM&T) Strategy outlines the strategic vision and direction for the development

More information

HEALTH AND SOCIAL CARE

HEALTH AND SOCIAL CARE 2016 Suite Cambridge TECHNICALS LEVEL 3 HEALTH AND SOCIAL CARE Unit 2 Equality, diversity and rights in health and social care D/507/4366 Guided learning hours: 60 Version 2 Revised content March 2016

More information

A fresh start, our plans for checking mental health services

A fresh start, our plans for checking mental health services A fresh start, our plans for checking mental health services An easy read version of: A fresh start for the regulation and inspection of mental health services Working together to change how we regulate

More information