Fare collection systems. Fare collection academy: Training proposal

Transcription

1 Fare collection systems Fare collection academy: Training proposal

2 Content 04 I 05 Tradition and innovation 06 I 07 The Fare collection academy 08 I 09 Course 1: FareGo Sales ST 10 I 11 Course 2: FareGo Sales OT 12 I 13 Course 3: FareGo Sales FM/FareGo Sales MP 2 14 I 15 Course 4: FareGo Sales FB 16 I 17 Course 5: FareGo Sales revenue service maintenance 3 18 I 19 Course 6: FareGo Val 20 I 21 Course 7: FareGo Gate 22 I 23 Course 8: FareGo Data CS Basics 24 I 25 Course 9: Special training courses 26 Course overview 2003e/3-1212/0 Copyright 2012 Scheidt & Bachmann GmbH 27 Satisfied customers all over the world

3 Tradition and innovation trademarks of being a global market leader Founded in 1872, Scheidt & Bachmann has become a global solutions provider. The company s worldwide success comes from its innovative vision and customer- oriented approach. Growth through diversity Scheidt & Bachmann has grown steadily over nearly 140 years. Beginning as a mechanical engineering company, we have constantly innovated to remain a market leader by developing new opportunities to suit the times - from railway technology in the nine- 4 teenth century and fuel pumps in the expertise has been used to build a 5 Founded in 1872 Number of employees: > 2,000 Developed from a mechanical engineering company to a global systems provider Global market leader with futureproof system designs Continuous investment in innovative production technologies Continuous investment in highly qualified employees 1930s, to more recent developments in access control systems for car parks. Since the 1970s, Scheidt & Bachmann has established itself as a leader in automated fare collection systems, excelling in introducing fare systems to suit complex public transport networks in major cities around the world. Delivering excellence is a tradition Scheidt & Bachmann has been run by the founding family for five generations, and many employees have links to the company stretching back generations. This strong foundation is the basis from which technical innovation, highly qualified staff and local market commitment to excellence. Parking and leisure centre systems Signalling systems Fare collection systems Petrol station systems

4 The Fare collection academy 6 Implementing an innovative and integrated ticketing technology system requires a professional partner. Not only from the initial planning stage right through until the system is ready to be put into operation, but also for the operating time of the system. Therefore the education and training of the transport system staff, who have to operate this kind of innovative system, play a very important role in Scheidt & Bachmann s project management. Scheidt & Bachmann has greatly expanded and reinforced its already very well equipped education and training department in recent months. At the recently established Fare collection academy the trainers, pass on their expertise and hands-on experience of various jobs and scenarios to the course participants. They have worked in the business and are familiar with all the hardware and software related tricks and tips from their routine work. The trainees have access to facilities using the latest technology, such as individual training to learn the ropes of the administrative level systems as well as the latest equipment (ticket machines, point of sale devices, etc.). These training programs and units have been created for people who are professionals in the repair, maintenance and analysis of equipment, and also work at the administration level. The focus here is always on practical application. Each training program is of course adapted to clients requirements and their particular systems. The objective here is to train course participants so intensively that all the course material is easily integrated into their everyday routine operations. It is a concept that works well, and which many people working for Scheidt & Bachmann s clients worldwide find effective. But the Scheidt & Bachmann Fare collection academy does even more: All the work conducted on the technical literature for entire systems is done here. Only those who have had hands-on experience are able to formulate the instructions and documentation for practical applications, so that they are userfriendly as well as task and problem oriented and provide real assistance. 7

5 Course 1: FareGo Sales ST 8 Attendance Max. 6 Good knowledge in mechanical and electrical Confident operation of the TVM of the vending machine which can be realised by means of simple replacement of Good knowledge of the on-site maintenance Good knowledge of all revenue service at the vending machine 3 days This training course fits for every staionary ticket vending machine by Scheidt & Bachmann. Basics The communication and interfaces between the individual modules Serial interface V11 The principle of the Scheidt & Bachmann data interface and communication Internal structure of the vending machine Comprehensive explanations of the individual The course focuses on the remedy of simple failures of the individual Replacement of the individual The individual in the vending machine are dismantled and replaced with and without tools The TVM service commands Comprehensive overview of all service commands Effects on hard- and software will be shown Commissioning and installation of the vending machine Prerequisites and explanation of commissioning and installation will be explained Repair Explanation of the event codes Analysis and repair aid (mechanic and electric) Safety features will be stressed out Maintenance cycles Detailed information about the maintenance cycles prescribed by Scheidt & Bachmann Furthermore it is explained which modules must be maintained onsite or in the workshop Cleaning and maintenance of the individual field The individual are explained, cleaned and maintained Tools and cleaning aids Detailed information about the tools and cleaning aids to be used Revenue service maintenance Comprehensive explanation of the individual required for a revenue service maintenance The step by step to replace all revenue service The revenue service reports will be explained 9

6 Course 2: FareGo Sales OT Good knowledge in mechanical and electrical Basics The communication and interfaces The TVM service commands Comprehensive overview of all Furthermore it is explained which modules must be maintained onsite Confident operation of the TVM between the individual modules service commands Effects on hard- and software will or in the workshop of the vending machine Serial interface V11 be shown Cleaning and maintenance of the which can be realised by means of simple replacement The principle of the Scheidt & individual field of Good knowledge of the Bachmann data interface and communication Commissioning and installation of The individual are the vending machine explained, cleaned and maintained on-site maintenance Good knowledge of all Prerequisites and explanation of 10 revenue service at the vending machine Internal structure of the vending machine commissioning and installation will be explained Tools and cleaning aids Detailed information about the 11 Attendance Max. 6 Comprehensive explanations of the tools and cleaning aids to be used 2 days This training course fits for every on-board ticket vending machine by Scheidt & Bachmann. individual The course focuses on the remedy of simple failures of the individual Replacement of the individual The individual in the vending machine are dismantled and replaced with and without tools Repair Explanation of the event codes Analysis and repair aid (mechanic and electric) Safety features will be stressed out Maintenance cycles Detailed information about the maintenance cycles prescribed by Scheidt & Bachmann Revenue service maintenance Comprehensive explanation of the individual required for a revenue service maintenance The step by step to replace all revenue service The revenue service reports will be explained

7 Course 3: FareGo Sales FM/FareGo Sales MP/FareGo Sales CP 12 Attendance Max. 6 There are no requirements to be met Safe operation of the sales device Good knowledge about the adjustment and maintenance 1 day This training course fits for every POS system by Scheidt & Bachmann. Technical concept General introduction into the system Description of the technical procedure from the ticket issuance up to the settlement Performance features Description of the POScom/Fare- Master hardware Performance of the individual and peripherals Basic functions of POScom/ FareMaster Commissioning of a sales device Settlement of the sales device Execution of a cashier s statement Check of the settlement printouts and storage of all entered data Commissioning and installation Prerequisites and explanation of commissioning and installation will be explained Maintenance Explanation of the required on-site maintenance Presentation of necessary tools and cleaning aids Repair Explanation of possible causes of errors Analysis and repair aid (mechanic and electric) 13 Shifts and daily functions Keeping of sales shifts and execution of service functions

8 Course 4: FareGo Sales FB 14 Attendance Max. 6 Good knowledge in mechanical and electrical Safe operation of the farebox of the farebox The on-site maintenance of the farebox Good knowledge of all revenue service at the farebox 2 days This training course fits for every staionary ticket vending machine by Scheidt & Bachmann. Basics The communication and interfaces between the individual modules Internal structure of the farebox Comprehensive explanations of the individual The course focuses on the remedy of simple failures of the individual Replacement of the individual The individual in the farebox are dismantled and replaced with and without tools The farebox service commands Comprehensive overview of all service commands Effects on hard- and software will be shown Commissioning and installation of the farebox Prerequisites and explanation of commissioning and installation will be explained Repair Explanation of the event codes Analysis and repair aid (mechanic and electric) Safety features will be stressed out Maintenance cycles Detailed information about the maintenance cycles prescribed by Scheidt & Bachmann Furthermore it is explained which modules must be maintained onsite or in the workshop Tools and cleaning aids Detailed information about the tools and cleaning aids to be used Cleaning and maintenance of the individual field The individual are explained, cleaned and maintained Revenue service maintenance Comprehensive explanation of the individual required for a revenue service maintenance The step by step to replace all revenue service The revenue service reports will be explained 15

9 Course 5: FareGo Sales revenue service maintenance 16 Attendance Max. 6 There are no requirements to be met Good knowledge of all revenue service at the vending machine 1 day This training course fits for every ticket vending machine by Scheidt & Bachmann. Functioning of the vending machine Brief explanation of the entire system, focused on the functioning of the vending machine Internal structure of the vending machine Explanation and function of the individual The course focuses on the revenue service considerations with regard to specific Data handling with the service keyboard Brief description of the removable data carrier (PCMCIA flash card) Handling of the removable data carrier in the vending machine Replacement of the individual The revenue service in the vending machine are replaced The exact procedure is demonstrated with the help of a full take through the revenue service maintenance Error corrections Handling problems, which might occur during the revenue service maintenance, are explained in detail The quick elimination of errors is explained Printouts of the vending machine All revenue service printouts are printed and explained Transport of the individual revenue service Correct transport and storage of the replaced in the service vehicle and in the workshop 17

10 Course 6: FareGo Val Attendance Max. 6 There are no requirements to be met Good knowledge about the adjustment and maintenance 1 day Technical concept General introduction into the system Performance features Description of the individual hardware and peripherals Basic functions of the validator 18 This training course fits for every Commissioning of hardware and Presentation of necessary tools and 19 validator by Scheidt & Bachmann. software Repair Explanation of possible causes of errors Analysis and repair aid (mechanic and electric) Maintenance Explanation of the required on-site maintenance cleaning aids Smart card technology Explanation of the hardware and software

11 Course 7: FareGo Gate Basics The communication and interfaces between the individual gate modules Internal structure of the Fare gate Explanation and function of the individual 20 Attendance Max. 6 Replacement of the individual Commissioning and installation of the replaced in the 21 Good knowledge in mechanical and electrical Confident operation of the LDC of the gate which can be realised by means of simple replacement of Good knowledge about the adjustment and maintenance of major 2 days This training course fits for every fare gate by Scheidt & Bachmann. The individual in the gate are dismantled and replaced with and without tools Data handling with the service keyboard The command set of the gate will be explained Adjustment of key elements Adjustments of the light barriers, the clutch and glas panel Repair Explanation of the event codes Analysis and repair aid (mechanic and electric) the gate Prerequisites and explanation of commissioning and installation (electrical wiring of the gate ) Maintenance Explanation of the required on-site maintenance Presentation of necessary tools and cleaning aids Safety features and transport of the individual Correct transport and storage of service vehicle Local device controller Comprehensive explanation of the menu structure and gate controlling features

12 Course 8: FareGo Data CS Basics Attendance Max. 6 General PC knowledge Good knowledge of the CSS menu sequences Good knowledge of all daily related processes 3 days Basics General introduction into the system Structure of the network Menu structure Adaptation of the system maintenance menu structure to customerspecific requirements User maintenance Management of users on the CSS Alarm user Configuration of alarm users based on users already maintained Configuration of events and alarm Alarm user screen Use of the alarm user mask Processing of alarms Tariff maintenance Explanation of the tariff structure Change of a tariff fare Status visualisation Use of the status visualisation mask back-end system by Scheidt & Bachmann. Maintenance of the status visualisation 22 This training course fits for every Configuration of the status visuali- Initialisation of a data carrier 23 sation mask Version management Concept of the version management Explanation of various types of versions Status of version types Order management Creation of a new order Download of version data Upload of shift data Maintenance of order management Control functions when dealing with the order management Offline-tools Integration of data from offline devices Transmitting from versions to an offline device Reports Printout of the individual programmed reports The organisation and filtering of special data

13 Course 9: Special training courses Attendance Based on the individual course content The acquiring of special know how in hard- and software areas The coordination (timeframe and content) takes individually place with the customer. Here are some examples: Shop maintenance of Scheidt & Bachmann modules Use of the right tools and cleaning aids Comprehensive explanation of the electronic and mechanical modules Assembly instructions of the individual modules 24 Adjustments Mechanical adjustments of Scheidt & Bachmann modules Adjustments of software parameters Comprehensive explanation of sub modules 25 Tariff and layout changes Explanation of special software programs Explanation and changes of the ticket layout Realisation of tariff changes Software parameter adjustments

14 Course overview Satisfied customers all over the world Course Attendance 1: FareGo Sales ST Good knowledge in mechanical and electrical 2: FareGo Sales OT Good knowledge in mechanical and electrical Confident operation of the TVM On-site maintenance Revenue service Confident operation of the TVM On-site maintenance Revenue service Max. 6 3 days Max. 6 2 days Our training courses are developed for persons who professionally work in maintenance and service of the equipment and as administrators on management levels. of knowledge, whether you are a beginner, dispose of basic knowledge, or have already advanced to higher levels, we will offer you a successful qualification for your daily work. Many staff members of the following companies in Germany and abroad have already made use of our training 3: FareGo Sale FM / There are no Safe operation of the sales device Max. 6 1 day FareGo Sales MP requirements to Thanks to the high practical share of Long Island Railroad be met Adjustment and maintenance our training measures, you will be enabled LUAS, Ireland 26 4: FareGo Sales FB Good knowledge in mechanical Safe operation of the farebox Max. 6 2 days and electrical On-site maintenance Revenue service to integrate the trained subjects and to implement it in your everyday work. Irrespective of your progress MBTA, Boston Metro Kopenhagen Mint of Poland 27 5: Revenue service maintenance There are no requirements to be met 6: FareGo Val There are no requirements to be met 7: FareGo Gate Good knowledge in mechanical and electrical 8: FareGo Data CS Basicis 9: Special training courses General PC knowledge Based on the individual course content Good knowledge of all revenue service at the vending machine Adjustment and maintenance Confident operation of the LDC Adjustment and maintenance Good knowledge of the CSS menu sequences Good knowledge of all daily related processes The acquiring of special know how in hard- and software areas Max. 6 1 day Max. 6 1 day Max. 6 2 days Max. 6 3 days courses for extended vocational training. Abstract of our references: Deutsche Bahn, Germany First Group, UK Irish Rail KVB, Cologne / SWB, Bonn Linz AG Linien National Express, UK Neuchâtel Phoenix RET, Rotterdam Rheinbahn Düsseldorf Schweizerische Bundesbahnen, Switzerland SWM, Munich West Coast Express, Canada Wiener Lokalbahnen

15 Scheidt & Bachmann GmbH Fare collection academy Breite Straße Mönchengladbach Germany Phone Fax