How A Powerful SAP UI Strategy Affects Your Business

Transcription

1 How A Powerful SAP UI Strategy Affects Your Business DeeDee Kato Sr. Director of Marketing Nikhil Keeppanasseril Demo Solutions Engineer 2014 Synactive, Inc. GuiXT.com

2 Agenda Human Resources Management Challenges in Retail Industry Major Retailer Case study Demo Return on Investment Benefits with Liquid UI implementation Customers Testimonials How we do this (Developer Suite) Developer Suite Demo Who are we

3 Human Resource Management Challenges in Retailing 09-3

4 Tasks Performed in a Retail Firm 09-4

5 SAP HR Module Challenges Operates more than 300 retail stores throughout the United States. The company conducts its business through retail, factory, clearance stores, catalogs, and on its website. Challenges Corporate functions like HR, now being de-centralized to individual stores Store managers were struggling using HR module in SAP - hiring employees - changing employee information - transferring employees to and from other stores - terminating employees Store Store Head Office Store... Store

6 SAP HR Module Challenges (con t) Screen Complexities 100 s of irrelevant and unnecessary input fields on screen; leading to confusion for users Navigate through screens with data entry in probably 5-7 fields for each action Navigating through 2-3 transactions for single business process SAP terminology and coded inputs

7 Standard New Hire / Rehire Administration Process Flow Diagram SAP PA40 transaction takes 20 different screens to complete each action (hire, transfer, terminate, etc. Applicant/Emplo yee Job Offer Accepte d Employ ee Type? New Employee New Temporary Worker Requisiti on Approved Recruit and Offer Job Collect Person nel Data Info Employee Hired New Hire Action Temporary Worker Hired External Hire Action HR Administrator Leave of Absence Processing (568) Employee Transfer Administrati on (567) Employee Termination s (569) Existing Employee Former Employee Hired Rehire Action Maintain Employee Informatio n (570) Former Temporary Worker Rehired External Rehire Action Existing Temporary Worker SAP ERP Reporting for HCM (559) Benefits Administrat or Benefits Enrollment and Terminatio n (565) Time Payroll Administrato r Employee Time Entry (564) Employee Payroll Processing (566) Maintain Company Organizati onal Structures (560) Outsourcin g to Payroll (579)

8 The Hidden Costs of UX Customizations ABAP (programming inside SAP) Expensive resources Complications in upgrades Full blown application development cycle required 3 rd Party (programming outside of SAP eg. RFCs,.Net. Java, Netweaver, Fiori) Full blown application development cycle required No reusable components between the different development environments Additional layers adds inefficiencies for high volume transactions that require a lot of user interaction Personas Browser cache latency issues Performance bottleneck by SAP ERP Server/ITS Verbose HTML traffic No ability to load balance No role-base (eg. conditional IFs), business process based approach

9 SAP UX Landscape Administrators Deploy Deploy Deploy Deploy Deploy Deploy Developers UI UI UI UI UIt UI NWBC NW Portal Personas SAP Mobile Platform Syclo Fiori/SAPUI5

10 SAP UX with Liquid UI Web Developer Administrators Deploy Deploy Native Connection Deploy Deploy Deploy Deploy Or RFC Script Script Script Script Script Script NWBC NW Portal Personas SAP Mobile Platform Syclo Fiori/SAP UI5

11 One Development, Different Touchpoints ios Android Web

12 Why choose Liquid UI? Single connectivity and customization platform for desktop, BYOD with native ios and Android app, highly scalable web browser product, barcode scanning, offline Efficient and Secure Native to SAP ERP, ideal for secure, high volume transactions and efficient network usage Useful for any role, any form factor, any business process Proven 15 years of SAP UX domain knowledge in PM, SD, MM, WM, HR Usable with simple screen simplification Liquid UI is not just skin deep, International offshore drilling company

13 Purchase Process of Store Buyer Receiving Accountant

14 Extend use to all touchpoints > Tablets and Phones Browsers and Portals Barcode/RFID Scanners PDF/Excel Front-Ends

15 Proven Industry Proof Points Functional Use Plant Maintenance Materials Management Procure to Pay Sales Order/Quotes Fleet Maintenance Order to Cash Warehouse Management Results Create Work order reduced from 8 to 4 minutes or 50%. Training reduced from 2hrs to 30 minutes. Total Savings $90k per yr. Consolidation helped reduce training time by 75% and making users 66% more efficient 10 to 12 actions reduced to 3; 75% time savings and improved accuracy Create sales order function reduced from 22 to 3 screens. Reduced time to process from 8 to 3 minutes (65% savings) Barcode Scanners attached to desktop for vehicle parts. Increased efficiency and improved truck deliveries saved the company over $1M years in warranty. Improved overall customer service and satisfaction by more than 60% Physical inventory count process reduced by 50%, errors reduced by 75% with a productivity increase of 40%

16 Efficient - Native connectivity provides near SAP GUI Performance from any touchpoint Native Connection HTTP Native Connection Or RFC Intermittent Connectivity Native Connection Native Connection Or RFC ODBC Web Services

17 Case Studies

18 Login Login Launch Pad New Hire All Other Actions Logout

19 Launch Pad Login Launch pad New Hire All Other Actions Logout

20 Demo

21 Challenges With HR Transaction Case Study: Seattle Public Schools Largest K-12 school district in Washington State serving over 47,000 students in 91 schools, staff of 8,000 includes 3,100 teachers. Challenges HR data is stored in Info Types and each Info Type is an entry screen. Unneeded messages were displayed, limited ability to default data, or validate data. Staff members had to learn new functions at the same time as they were learning to use SAP. The hiring process and paper flow needed to be changed.

22 Return on Investment Combined fields from various Info Types in one screen, add defaults and edits, and capture unneeded messages. Reduced the number of screens from 36 to 10. Defaulted in values and provided edits to reduce errors. The change in the Hiring Action alone saves the HR department 5 hours a week during regular staffing time, more savings expected during Spring Staffing of new teachers. 22

23 Results: More Accurate Defaulted values insure compliance with business process and configuration. View-only fields maintain data integrity. Required fields prevent user from bypassing info types.

24 Human Resources Case Study: Canada Post With more than 1,600 managers and 300 human resource employees using SAP or Workplace / Portals to maintain and monitor approximately 8,500 employee appraisals per year. Challenges Managers appraisals 3 to 5 times per year 200 HR users accessing at least 500 appraisals per year, and another100 HR users accessing more than 1,000 appraisals per year. Employee Appraisals, Incident/Accident Logs and Attendance Management transactions were complex Complex SAP transactions hinder employee performance

25 Human Resources Case Study: Canada Post With GuiXT we were able to reduce t-code related support calls by 88 percent. And by creating fewer data entry fields on fewer screens efficiency increased by 68 percent. Canada Post

26 More SAP Challenges in Retail Part-time users Retail payroll constraints Remote users Change management Support: 1,100 s 840 phone calls Copyright 2014 Synactive, 2014Inc. Synactive Inc.

27 Getting started ZMB5T ZMIGO ME2L ME21N HUMO MB51 MB52 Copyright 2014 Synactive, 2014Inc. Synactive Inc.

28 Benefits Retail Time Savings Day-to-Day 26,000 hrs/yr Training 18.5hrs/person Other Benefits Job satisfaction Flexibility in stores Reduced errors Copyright 2014 Synactive, 2014Inc. Synactive Inc.

29 User Feedback Survey Overall, how satisfied are you with the new interface? Copyright 2014 Synactive, 2014Inc. Synactive Inc.

30 User Comments The new interface required no training I just clicked on icons and started using it. Much more user friendly! The user friendliness is an order of magnitude better. It's almost too easy now. :) Copyright 2014 Synactive, 2014Inc. Synactive Inc.

31 How we do this.

32 Designer WYSIWYG Modify Deploy to any touch point Scripts auto-generated

33 Workbench Record your SAP process Select Layout on Workbench Scripts auto generated (Edit if needed) Deploy to any touch point

34 Demo

35 Who we are.

36 a Glance Founded by Gerd Rode and Thomas Ewe Embedded with SAP since 1998 A Single Platform approach SAP Partner Certified with Net Weaver integration Thousands of users and 15 years of SAP UI domain knowledge 1998 GuiXT Designer 2004 Mobile Devices 2002 GuiXT Server 2013 Liquid UI for ios & Android 2011 PDF and Excel Integration bit Architecture Liquid Platform 2007 Web Server A History of Continuous Innovation

37 In Good Company over 1000 customers

38 How to get Started

39 Next Steps Visit our new Retail Industry page to learn more: Visit our HR screencam page for other examples of streamlined business processes: Download our native client app via Google Playstore or itunes Store Nikhil for module specific presentations after identifying Pain Points in PM, SD, MM, WM in your operations DeeDee to arrange How SAP UX Affects your business presentation to your stakeholders

40 THANK YOU We hope you found our presentation educational and helpful. For more information about GuiXT Liquid UI Solutions: Visit: Call: (650) Copyright Synactive, Inc. Inc.