Sky Connect Tracker Map Quick Start User Guide

Transcription

1 Sky Connect Tracker Map Quick Start User Guide July 2009 EMS Sky Connect, LLC 6930 Carroll Ave, Suite 300 Takoma Park, MD

2 Copyright Copyright 2009 by EMS Sky Connect, LLC. All rights reserved. Trademarks Sky Connect is a registered trademark of EMS Sky Connect, LLC. NAVTEQ is a registered trademark of NAVTEQ. All other registered trademarks and trademarks are the property of their respective companies. All rights reserved. Notice No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or information storage and retrieval systems, for any purpose other than the purchaser s use, without the expressed written permission of EMS Sky Connect, LLC. Edition July 2009 Printed in the United States of America. Contact Information EMS Sky Connect, LLC (Headquarters) 6930 Carroll Ave, Suite 300 Takoma Park, MD, Phone Number: (301) Web page: mapsupport@skyconnect.com ii Quick Start User Guide

3 Table of Contents Introduction About Sky Connect Tracker Map Documentation System Requirements Chapter 1: Getting Started Logging In User Interface Overview Map Application Overview Toolbar Right-click Menu Map Application Footer Layer Manager Pane My Fleet Tab My Map Tab My Reports Tab Work Pane Map Preferences Window Your Preferences Tab Default Preferences Tab Forced Preferences Tab Logging Off Logging Off from the Control Panel Logging Off from the Map Application Chapter 2: Performing Common User Tasks Viewing Vehicles Viewing Vehicle Status Sorting Vehicle List Filtering Vehicles Searching for Vehicles Viewing Stacked Vehicles iii

4 Tracking Vehicles Viewing Vehicle Activity Viewing a Flight Plan Finding Addresses Find Nearest Adding Landmarks Editing Landmarks Changing Map Views Viewing Map Layers Sending Messages Frequently Asked Questions Why can't I see my devices on the map? Why do I not receive alerts? When viewing trips, what is the hollow red circle? Why do I not receive alerts on my map? My device data is not updating I can't add points to my map When logging in, a "blocked, too many attempts" error appears, how do I unblock my account? 42 Can I access my map data over a secure connection? Can I add custom data to the map? How long is data retained in the Reports section? My Weather view is not updating/displaying Glossary iv Quick Start User Guide

5 Introduction Thank you for using Sky Connect Tracker Map, the premier web-based application for tracking and managing air, sea, and ground-based assets. Tracker Map provides street-level detail that enables dispatchers to precisely pinpoint an asset s location any time and anywhere on the planet. Dispatchers can view real-time data such as location and status to keep track of all their assets from one location. About Sky Connect Tracker Map Documentation The Sky Connect Tracker Map documentation suite contains five components: Quick Start User Guide: This guide contains key concepts to help you quickly begin using the Sky Connect Tracker Map application. As a user, you can track vehicles in real-time, view vehicle activity, and generate reports. This Quick Start User Guide covers the following topics: Logging into the Sky Connect Tracker Map web-based interface Tracking assets and viewing vehicle activity Finding addresses Adding user-defined locations Changing map views Quick Start Administrator Guide: This guide contains key concepts to help you quickly configure and maintain Sky Connect Tracker Map. Online Help: An online Help system is integrated with Sky Connect Tracker Map. It contains the complete text of the printed documentation, enhanced with features like full-text search to make it easier for you to find what you are looking for. 1

6 System Requirements System Requirements The following are the recommended system specifications for using Sky Connect Tracker Map: Pentium-based PC Microsoft Windows 98 2nd Edition, NT 4.0 SP4, 2000, or XP 256 MB RAM (minimum) Microsoft Internet Explorer 7 with Adobe Flash 9 or Mozilla Firefox 2.0 Mouse or compatible pointing device 10 MB free hard disk space (minimum) Performance is best with a high-speed internet connection. However, the system will generally perform satisfactorily with a 56Kbps modem connection. Note: These system specifications are subject to change. Please refer to the Sky Connect Web site for the latest requirements. 2 Quick Start User Guide

7 Chapter 1: Getting Started This chapter explains how to log into Sky Connect Tracker Map and describes the main interface. Logging In Before you log into Tracker Map, you will need a user ID and password. You will also need an active internet connection. 1. Enter the following URL into your web browser: 2. Press the Enter key. The Sky Connect Login screen appears. Figure 1: Sky Connect Login screen. 3. Enter your user ID and password. 4. Click Login. Caution: Never close the browser window before logging off. See "Logging Off" on page 22 for more information. 3

8 User Interface Overview The Waypoint Online Services Agreement screen appears. Figure 2: Waypoint On Line Services Agreement. 1. Read the Online Services Agreement. 2. Click Accept, located at the bottom of the screen, to agree to the Online Services Agreement. User Interface Overview Tracker Map has an easy-to-use interface. When you first log in as a user, you will see the Control Panel. This panel contains any applications you have permission to use and the Home, Help, and Logout buttons. Figure 3: Control Panel. Note: You may see different Control Panel icons than those shown here, depending on your permission levels for certain applications. Each of the applications allows you to quickly view system information. 4 Quick Start User Guide

9 User Interface Overview The following table describes the applications and buttons on the Control Panel:. Table 1: Applications and buttons on the Control Panel. Name Icon Description Home Return to the default screen that appears when you first log into Tracker Map. The Home screen message can be edited for all users from the Settings application. Settings View a list of administrator tools. This application allows you to manage user accounts, manage group accounts, change preferences, and change the Home screen message. Geofences Manage a list geographic regions which define limits of movement for your tracked vehicles. My Fleet View a list of vehicles in the system. This application allows you to manage vehicles. Map View the Map application to track vehicles in real time. This application loads in a separate browser window. Help View online help for the currently selected application. Landmarks View list of added locations. Event Log Monitor and manage scheduled events. Reports Generate a report. Logout Log out of Tracker Map. Caution: Always log out of the Tracker Map program before closing the browser window. See "Logging Off" on page 22 for more details. Quick Start User Guide 5

10 Map Application Overview Map Application Overview Use the Map application to view real-time vehicle data such as location and status. From this application, you can monitor your tracked vehicles, select tasks and adjust your view. 1. Click the Map icon on the Control Panel to access the Map. The Map application loads in a new browser window. Figure 4: Map application window. The Map application window contains multiple interface items. The following sections describe these interface items. Toolbar The Toolbar provides the tools you will need to track vehicles, monitor vehicle activity and manage vehicles in Tracker Map. Figure 5: Toolbar. 6 Quick Start User Guide

11 Map Application Overview The following table describes the icons on the Toolbar. Table 2: Icons on the Toolbar. Name Icon Description Previous/Next View Home Map View Go back to the previous map window, or forward to the next map window. Return the map to the Home view. Zoom In Zoom Out Pan Map Measure Tool Help Click on a point to zoom in to that point, or click and drag to zoom into a region. Zoom the map out to twice its previous size, centered on the point you select.you can also click and drag to zoom out of a region. Pan the map by clicking this button and dragging the map in the direction you want to pan. Measure the distance between two points. You can adjust the settings in the Map View Tools > Option menu. Click this link to open the Help index. Settings Logout Click this link to go to the Control Panel. Click this link to logout of the Tracker Map. Caution: Always log out of the Tracker Map program before closing the browser window. See "Logging Off" on page 22 for more details. Right-click Menu The Right-click menu gives quick access to commonly used map tools. This menu can be accessed by right-clicking on any location in the Map application. Figure 6: Right-click menu. Quick Start User Guide 7

12 The following table lists the tools available in the Right-click menu. Table 3: Tools in the Right-click menu. Map Application Overview Menu Item Zoom In Tool Zoom Out Tool Pan Tool Measure Tool Get Address/Location Tool Go To Home Description Select to activate Zoom In on click. Select to activate Zoom Out on click. Select to activate Pan Tool. Select to activate Measure Tool to plot distances. Select to activate Get Address/Location Tool to display address and location coordinates on click. Select to activate go to Home map view on click. See "Your Preferences Tab" on page 17 for more details. Save Bookmark Select to activate Save Bookmark on click. See "My Map Tab" on page 12 for more details. Full Map View (Normal Map View) Select to toggle between Fullscreen and Normal map views. Map Application Footer Use the footer at the bottom of the Map application window to view valuable system data. Figure 7: Map application footer. 8 Quick Start User Guide

13 The following table describes each of the items on the Map application footer. Table 4: Items on the Map application footer. Map Application Overview Item Latitude/Longitude Coordinates Description Coordinates of the cursor location. Incoming Mail Notification Click on the envelope icon received. to view two-way messages that you have Network Status Audio Alert Icon Time Shows the status of the network connection. Green: You are currently connected to the server and receiving data. Yellow: You are experiencing data backlog/latency. Red: You need to reconnect to view live data. Click on this icon to turn off the sound for alarms and messages. Click on it again to turn the sound notification back on. Local time with the GMT offset. Layer Manager Pane The Layer Manager pane is located on the left side of the screen. There are three tabs on the Layer Manager pane: My Fleet, My Map, and My Reports. My Fleet Tab The My Fleet tab lists the type of vehicle, name, and flight plan of vehicles in your fleet.you can also access the Events list from this tab. Quick Start User Guide 9

14 Map Application Overview Figure 8: My Fleet tab. The Vehicles list shows all the vehicles that have been added, along with the ability to filter what vehicles are shown and to view specific vehicle information. For more information on viewing vehicles, see "Viewing Vehicles" on page 25. Take Action Menu Use the Take Action menu at the bottom of the Layer Manager pane to perform actions. The following table describes the tasks in the Take Action With My Fleet menu. Table 5: Tasks in the Take Action With My Fleet menu. Task Find Vehicle Zoom to View Activity Send Message Track Vehicle Animation Off Description Locate the selected vehicle and show the details of the vehicle at the current time in the Results pane. Zoom in on the selected vehicle Open View Activity tab. See "Viewing Vehicle Activity" on page 31 for more details. Open Send Message tab. See "Sending Messages" on page 39 for more details. Begin tracking the selected vehicle. See "Tracking Vehicles" on page 30 for more details. Turn animation off for the selected vehicle. 10 Quick Start User Guide

15 Map Application Overview Table 5: Tasks in the Take Action With My Fleet menu. (Continued) Task Clear Flight Plans Turn Labels On/Off Filter Description Remove the Flight Plan from view on the Map application. Enable or disable event labels in the map view. Open the Fleet Filter tab. See "Viewing Vehicles" on page 25 for more details. Events List The Events list can be accessed from the My Fleet tab by clicking the Events link. Use the Events list to view and manage scheduled events. Figure 9: Events list. The color indicator for each event is different depending on the type of event. The following figure shows different types of events and the color associated with the event. Quick Start User Guide 11

16 Map Application Overview Figure 10: Events list with event type colors labeled. Take Action Menu Use the Take Action menu at the bottom of the Layer Manager pane to perform actions. The following table describes the tasks of the Take Action With My Event menu. Table 6: Tasks in the Take Action With My Event menu. Task Find Vehicle Zoom To Display Event View Activity Track Vehicle Show All Show Alarms Show Events Show Text Messages Descriptions Locate the selected vehicle and show the details of the vehicle at the current time in the Results pane. Zoom in on the selected vehicle. View the Event details in the Results pane. Open View Activity Tab. See "Viewing Vehicle Activity" on page 31 for more details. Begin tracking the selected vehicle. See "Tracking Vehicles" on page 30 for more details. Show all Events, including Alarms and Text Messages, on the Map. Show only Alarms on the Map. To confirm an alarm, select the alarm you want to turn off and click on Confirm Event in the Take Action menu. Show only Events on the Map. Show only Text Messages on the Map. You can also access these functions by right-clicking a vehicle in the Events list and selecting from the shortcut menu. My Map Tab The My Map tab provides different views for the map application. 12 Quick Start User Guide

17 Map Application Overview Figure 11: My Map tab. To see different views for the map application, go to Maps. The following table describes the views in the My Map tab. Table 7: Views in the My Map tab View Bookmarks Landmarks Maps Description Your saved map configurations. Double-click on a view to jump directly to it. Your saved locations. This contains a custom set of your geographic locations saved in a layer. When a Map view is active, the link in the My Map tab changes from black to green. Weather - View the map with real-time weather radar showing atmospheric conditions. Custom - View user-specified map components. Streets - View the map with streets and roads displayed for navigation. Hybrid - View the map with both Streets and Imagery views. Imagery - View satellite imagery and topographical details. Note: To take full advantage of the data in different map views, it may be necessary to adjust the zoom levels. Quick Start User Guide 13

18 Map Application Overview Take Action Menu Use the Take Action pane at the bottom of the Layer Manager pane to perform actions for each map view. The following table describes the tasks of the Take Action menu. Table 8: Tasks in the Take Action menu. Task View Close Transparency Map Preferences Save Current View Create Landmark Description Activates weather for the current map view. Until closed, weather will now show in all map views. Note: Double-clicking on the view type will also activate the view. Weather data will no longer display in any other map views currently open. Adjust the transparency slider bar to increase or decrease the prominence of the weather data. The radar will display most vividly at 0, and will appear only faintly at 100. This is especially useful when multiple views are active. Opens window with preferences for customizing display options. See "Map Preferences Window" on page 17 for more details. Saves the current map view as a Bookmark. Only visible when the Bookmarks option is selected. Allows you to create and view landmarks. Only visible when the Landmarks option is selected. My Reports Tab The My Reports tab provides links to the different reports available. Figure 12: My Reports tab. 14 Quick Start User Guide

19 Map Application Overview The following table describes the reports in the My Reports tab. Table 9: Reports in the My Reports tab. Report Daily Hours Summary Report Daily Activity Summary Report Digital Input Report Fleet Summary Report Off Hours Report Notification Report Excessive Idling Report Speeding Report Temperature Report Trips Summary Report Locations Report Description Generate a report of the total hours of operation for each selected vehicles for a particular day. Generate a summary of all activity for the selected vehicles or groups for a particular day. Generate a summary of which digital inputs on your tracking vehicles were used at a particular time. Generate a full or partial list of vehicles in Tracker Map with a detailed summary of events and messages for a particular period of time. Generate a report listing vehicle activity for one or more selected vehicles during a defined off-hours period of time. Generate a list of notifications sent for the selected vehicles or groups during a particular period of time. Includes the date, time and nature of the notification. Generate a report of instances of excessive idling for one or more selected vehicles over a particular period of time. Generate a report of instances of speeding for one or more selected vehicles over a particular period of time. Generate a report of instances of the temperature for one or more selected vehicles over a particular period of time. Generate a summary of the trips from selected vehicles. Generate a summary of the date, time and identity of selected vehicles or groups that passed within a defined radius of landmarks that you have set up. To view a report, click on the link of the report you wish to view. Figure 13: Daily Hours Summary Report link. The report will generate and open in a new browser. Quick Start User Guide 15

20 Map Application Overview Figure 14: Daily Hours Summary Report. Work Pane The Work pane is located below the Map Application Footer. Use this pane to view additional information about vehicles and events as well as to perform actions. Figure 15: Work pane. The following table describes the elements of the Work pane. Table 10: Work pane elements. Element Results tab Get Directions Search Options Description The status legend interprets the status of each vehicle in the view. The information panel displays details of each vehicle in the view. This link opens the Get Directions tab with an array of trip planning features. Enter an address to search the map, starting with the current map view. If the address is not found, try using only the street address, such as 316 Hampton Court. It will then search the address in the current map view. Click this to display search options. Note: Additional tabs are added to the Work pane when performing tasks listed in the Take Action menu. 16 Quick Start User Guide

21 Map Preferences Window Map Application Overview Clicking Map Preferences from the My Maps tab in the Layer Manager opens a new browser window for customizing how information is displayed on the map. Figure 16: Map Preferences window. There are three tabs to manage preferences, Your Preferences, Default Preferences, and Forced Preferences. The following sections describe these tabs. Your Preferences Tab Use the Your Preferences tab to change settings that you have been authorized to edit. Quick Start User Guide 17

22 Map Application Overview Figure 17: Your Preferences tab. The following table describes the settings in the Your Preferences tab. Table 11: Your Preferences tab settings. Setting Measure Tool: Speed (knots) Primary Coordinate Display Units Secondary Coordinate Display Description Define the average vehicle speed (in knots) that the measure tool will use to calculate and project the duration of a trip. Define what units will be displayed on the map as primary coordinates. Coordinates can be displayed as Degrees/Minutes/Seconds. Define what will be used for secondary coordinates. Coordinates can be set to MGRS(WGS84) if desired. Coordinate Display Precision Define the level of precision for displaying coordinates, from 2 to 5 decimal places. Zoom Buffer Home View Weather Map Refresh Rate Status Indicator Animate Symbol Define the buffer (in nm) used when zooming in or out. Define which view to display as Home View. Define how often to refresh the data displayed on the Weather Map in seconds. Define how a selected vehicle will be highlighted on the map. Define whether or not symbols on the map will be animated. 18 Quick Start User Guide

23 Map Application Overview Table 11: Your Preferences tab settings. (Continued) Setting Bookmarks Landmarks Settings Save/Cancel Description Define Bookmark settings. Define which landmarks will load when Map Tracker is launched. Select All, None, or check the desired boxes. Save changes before leaving the screen, or Cancel to wipe out all edits. Default Preferences Tab Use the Default Preferences tab to view default values for any applicable settings. Figure 18: Default Preferences tab. The following table describes the default values of settings in the Default Preferences tab. Table 12: Settings in the Default Preferences tab. Setting Measure Tool: Speed (knots) Primary Coordinate Display Units Secondary Coordinate Display Default Value Default value is 100 knots. Default value is degrees. Coordinates can also be displayed as Degrees/ Minutes/Seconds. Default value is none, but coordinates can be set to MGRS(WGS84) if desired. Coordinate Display Precision Default value is 3. Zoom Buffer Default value is 10 nm. Quick Start User Guide 19

24 Map Application Overview Table 12: Settings in the Default Preferences tab. (Continued) Setting Home View Weather Map Refresh Rate Status Indicator Animate Symbol Bookmarks Save/Cancel Default Value Define which view to display as Home View. Default value is every 360 seconds. Default value is a shadow. This may be changed to a colored ring or text label. Default value is Yes. To disable animation, change the value to No. Define Bookmark settings. Save changes before leaving the screen, or Cancel to wipe out all edits. Forced Preferences Tab Administrators use this tab to define default settings for users. Some fields can be locked to prevent users from changing values. This tab may not display for all users under Map Preferences. Figure 19: Forced Preferences tab. If the default value is Yes the feature will be enabled. Change the value to No to disable. The user will not be able to change this preference. If the default value is No the feature will be enabled. Change the value to Yes to enable. The user will not be able to change this preference. 20 Quick Start User Guide

25 Map Application Overview If the value is set to User Choice the default value still applies but the user will be able to change it to Yes or No if desired. The following table describes the settings and default values in the Forced Preferences tab. Table 13: Settings in the Forced Preferences tab. Setting Default Value Description Display ETA Yes Define whether measure tool will display estimated time of arrival. Display Heading Yes Define whether measure tool will display a heading. Speed (knots) 100 knots. Define the average vehicle speed (in knots) that the measure tool will use to calculate and project the duration of a trip. Primary Coordinate Display Units Secondary Coordinate Display Users Choice Users Choice Define what units will be displayed on the map as primary coordinates. Define what will be used for secondary coordinates. User can change this value. Coordinate Display Precision 3 Define the level of precision for displaying coordinates, from 2 to 5 decimal places. Enable SSL No Define whether SSL may be used to secure Map Tracker sessions. Zoom buffer 10 nm Define the buffer (in nm) used when zooming in or out. Home View Weather Map Refresh Rate Define which view to display as Home View. 360 Define how often to refresh the data displayed on the Weather Map (in seconds). Display Labels Yes Define whether or not labels are active on the map. Display Information on Mouse Hover Yes Define whether or not detailed information displays on mouse hover Label Size Normal Define small, normal, or large label size. Status Indicator Shadow Define how a selected vehicle will be highlighted on the map. Animate Symbol Users Choice Define whether or not symbols on the map will be animated. Bookmarks Define Bookmark settings. Quick Start User Guide 21

26 Logging Off Logging Off You should log off properly at the completion of each session to prevent any errors in map performance. Caution: Closing the browser without properly logging out can affect proper data feed if multiple sessions remain open. Logging Off from the Control Panel To log out of the Tracker Map program, click on the Logout button on the Control Panel. Figure 20: Logout button. Logging Off from the Map Application 1. Click the Logout link on the Toolbar. Figure 21: Logout link. 22 Quick Start User Guide

27 Logging Off The Log Off dialog box appears. Figure 22: Log Off dialog box. 2. Click Yes. Quick Start User Guide 23

28 24 Quick Start User Guide Logging Off

29 Chapter 2: Performing Common User Tasks This chapter describes the procedures for some common user tasks, including: Viewing Vehicles Tracking Vehicles Viewing Vehicle Activity Viewing a Flight Plan Finding Addresses Adding Landmarks Editing Landmarks Editing Landmarks Changing Map Views Viewing Map Layers Sending Messages Viewing Vehicles The My Fleet tab of the Layer Manager pane allows you to easily view, sort, and filter all added vehicles. Several general actions are also available in the Take Action menu. 25

30 Viewing Vehicles Figure 23: Vehicles listed in My Fleet Tab. Selecting a vehicle displays summary vehicle statistics in the Results tab of the Work pane. To view the current location of a vehicle on the map, select the vehicle from the list and click the Find Vehicle link in the Take Action menu. The map changes to indicate the location, and the vehicle will appear either with a directional ring or a colored shadow. Current information about the vehicle displays in the Work pane. Figure 24: Vehicle selected and found on map. 26 Quick Start User Guide

31 Viewing Vehicles To zoom to the current location of a vehicle on the map, select the vehicle from the list and click Zoom To in the Take Action menu. The map changes to show a close-up of the location of the selected vehicle. Figure 25: Vehicle selected and zoomed to on map. Viewing Vehicle Status The directional rings that surround each vehicle in the My Fleet tab provide quick-glance information about the current status of each vehicle. This setting is an option. You may instead see a colored shadow around the vehicle. This will also indicate status. Figure 26: Vehicles list showing directional ring color associations. Quick Start User Guide 27

32 Viewing Vehicles The color of the directional ring differs, depending on the status of the vehicle. The following table describes the meaning of each ring color. Table 14: Vehicle status directional ring colors and meanings. Ring Color White or No Ring Green Magenta Red Yellow Meaning Vehicle is not currently active. Vehicle is active and is currently moving (in the direction indicated by the point of the directional ring). Vehicle is active but is currently stationary. Vehicle has triggered a digital input alarm. Vehicle will be listed in the Events tab of the left pane, showing more information about the alert. Vehicle is currently being tracked on the Map application. The directional rings also surround the vehicles on the map portion of the Map application. Sorting Vehicle List The Vehicles list can be sorted for ease of use. You can sort the list by vehicle Type or Name. To sort the list in ascending order, click once on the column heading by which you want to sort the list. To sort the list in descending order, click twice on the column heading by which you want to sort the list. Figure 27: Vehicles list sorted by Name (ascending order) Note: The vehicles listed in the Events tab can also be sorted by column. 28 Quick Start User Guide

33 Filtering Vehicles Viewing Vehicles The Vehicles list allows you to filter the list to show all vehicles or only active vehicles. The filter also lets you select to view only active vehicles with a specific current status. Note: When you select to filter the Vehicles list, the filtering also applies to the vehicles shown on the map. 1. Select Filter from the Take Action menu. The Fleet Filter tab appears in the Work pane. Figure 28: Fleet Filter tab. 2. Select to view All vehicles or to view Active vehicles. 3. If you select to view Active vehicles, you may then select to view only those vehicles in a particular state. You may select only one state from the Filter by State list. 4. When finished, click Apply Filter. The My Fleet tab reloads the list as you selected to filter it. Note: Depending on your filtering selections and internet connection speed, reloading the updated list and filtered map may take a few minutes. Searching for Vehicles The Find text box located at the top of the Vehicles list allows you to search for specific vehicles based on their name. To search for vehicles, begin typing in the Find text box. The listed vehicles are filtered to only show those vehicles whose names correspond with the text entered into the box. Note: The search only works against the vehicles that appear in the list. If you have filtered the list, using the Filter text box will filter the list further but will not show vehicles that were not already present in the list. Viewing Stacked Vehicles Frequently, the vehicles appearing in the Vehicles list are in such close proximity to one another that they cannot be displayed separately on the map. In this case, the vehicles are stacked in the display and indicated with a dot-pyramid icon ( ). To see how many vehicles are stacked in one location, hover your mouse over the icon. A label appears indicating the number of vehicles stacked in that location. Quick Start User Guide 29

34 Tracking Vehicles Figure 29: Map showing number of stacked vehicles. To see which vehicles are stacked in a particular location, click on the stacked vehicle icon. Information for the vehicles will be located in the Results tab of the Work pane. Figure 30: Map showing list of stacked vehicles. Note: Because of the viewing scale, you may see stacked vehicle icons in a location, but not see those icons when zooming into that area. This is because the updated scale of the map allows individual vehicles to be shown. Tracking Vehicles By choosing to track a vehicle, you can set the map to follow a particular vehicle as it changes location. The vehicle being tracked appears with a yellow directional ring around it, both in the Vehicles list and on the map, if this option is selected. To track a vehicle, select a vehicle from the Vehicles list in the My Fleet tab and click Track Vehicle in the Take Action menu. If the tracked vehicle is not in the current map view, the map view changes to include the tracked vehicle. In addition, a tracking indicator appears in the Map application footer. With respect to tracking vehicles, be advised of the following points: Only one vehicle can be tracked at a time. If the Track Vehicle link does not appear, another vehicle is currently being tracked. Click Turn Tracking Off to clear the tracking from the other vehicle and enable tracking to be set on the selected vehicle. 30 Quick Start User Guide

35 Viewing Vehicle Activity The map view may change to include the tracked vehicle but the zoom level of the map remains the same. If you need a closer view of the tracked vehicle, select it from the Vehicles list and click Zoom To. Depending on the zoom level of the map, you may not immediately notice the tracked vehicle in the map. If the map is zoomed out significantly (for example, to show the United States) the map view may not change because the tracked item already appears on the map. If you do not see the tracked vehicle on the map (vehicle with a yellow directional ring), it is possible that the vehicle may be stacked with another vehicle. Select the vehicle from the Vehicles list and click Find Vehicle or Zoom To to locate it on the map. When you are finished tracking an vehicle, click the Tracking Off link from the Take Action menu. You do not have to select the specific vehicle from the list. Viewing Vehicle Activity Use the View Activity option to view activity taken by an vehicle. To view the vehicle activity, select a vehicle from the Vehicles list and click the View Activity link in the Take Action menu. The View Activity tab appears in the Work pane. Figure 31: View Activity tab. The View Activity tab allows you to select different vehicles, time frames, and corresponding vehicle activity, and show those vehicle activity on the map. 1. Select an vehicle from the Vehicle list. 2. Select a time-frame using the Month and Year drop-down lists. 3. Using the check boxes, select one or more vehicle activity from those listed for the time-frame identified. Note: You may need to use the Zoom In ( ) and Zoom Out ( ) buttons on the Toolbar to appropriately change the scale of the map to see the selected vehicle activity. Quick Start User Guide 31

36 Viewing a Flight Plan The following table describes the links in the View Activity tab. Table 15: Links in the View Activity tab. Link Zoom To Pan To Clear All Trips Export to Google Earth Turn Labels On/Off Close Window Description Zoom to the activity on the map. Center map on the selected vehicle and activity. Clear check boxes for all activities so they are no longer displayed on the map. Exports the information to a.kml file. Enable or disable vehicle labels in the map view. Close View Activity Tab Viewing a Flight Plan You can view the flight plan of an active vehicle. Viewing a flight plan shows the vehicle and the route entered for the flight plan on the map. To view a flight plan: 1. Find the vehicle in the Vehicles list in the My Fleet tab. 2. Click a check in the Flight Plan check box. The flight plan route for the vehicle appears on the map. Figure 32: Flight Plan selected for vehicle and shown on map. 32 Quick Start User Guide

37 Finding Addresses Depending on the current view of the map at the time the flight plan is selected, you may need to click Zoom To to show the vehicle on the map. Finding Addresses Use the features in the Work pane to zoom to a specific address on the map. This helps when you need to quickly pinpoint an exact location. 1. Enter the address you are searching for in the Search bar of the Work pane. 2. The Search Results tab appears and lists the results. Figure 33: Search Results tab. 3. Click on the address you want to view in the Results field. The map zooms to the address. Figure 34: Address found. Once you locate an address, you can save it by clicking on the Save As Landmark link. Saved addresses are stored in the Landmarks option of the My Map tab. Quick Start User Guide 33

38 Finding Addresses You have now successfully searched for an address. Find Nearest You can also find the shortest route to this address. The Find Nearest feature can be accessed by selecting a Vehicle in the My Fleet tab. 1. Click on Find Nearest in the Results tab of the Work pane. Figure 35: Find Nearest link. Clicking the link searches for and displays all vehicles, points of interest, or landmarks within a radius of the selected point. The Find Nearest tab appears in the Work pane. Figure 36: Find Nearest tab. The Find Nearest tab displays details about each object and its position on the map. To restrict a search to a particular object, click Options and select one or more of the following types: Vehicles, Points of Interest, and Landmarks. 34 Quick Start User Guide

39 Adding Landmarks Figure 37: Options in the Find Nearest tab. Adding Landmarks The Landmarks option in the My Maps tab provides quick access to groups of locations. If there is a Landmarks layer that you have rights to edit, you can add a landmark using the Save As Landmark link in the Search Results tab of the Work pane. Adding landmarks makes it easy for you to quickly view frequently accessed locations. 1. Use the Get Address/Location option from the Right-click menu, to find your location. The Search Results tab appears in the Work pane. Figure 38: Search Results tab. 2.. Click on the Save As Landmark link. The Select Landmark dialog box appears. Figure 39: Select Landmark dialog box. 3. Select the Landmarks layer you want to add the location to and click OK. Only those locations you have rights to edit appear in the selection list. The list names have been determined by an Administrator. Quick Start User Guide 35

40 Editing Landmarks The New Landmark tab appears in the Work pane. Figure 40: New Landmark tab. 4. Complete the fields in the New Landmark tab to provide information about the landmark. The following table describes the fields in the New Landmark tab. Table 16: Fields in the New Landmark tab. Field Name Symbol Size Comments Address City Country Zip Code State Long: Lat.: Description Enter the name of the landmark you want to add. Select the shape tool for the landmark you want to add. Select the size of the shape tool for this landmark. Enter any comments regarding this landmark. Enter the street address of the landmark you want to add. Enter the city of the landmark you want to add. Enter the country of the landmark you want to add. Enter the postal zip code of the landmark you want to add. Enter the state of the landmark you want to add. Enter the longitude of the landmark you want to add. Enter the latitude of the landmark you want to add. 5. When finished, click Add. You have now successfully added a landmark to the Map application. When you doubleclick the selected Landmarks layer from the My Map tab, the added locations appear on the map. Editing Landmarks After you have added landmarks to the map, you may decide to edit the details of those locations later. 36 Quick Start User Guide

41 Changing Map Views 1. In the My Map tab of the Layer Manager pane select the layer of the landmark you want to edit. The landmark details appear in the Results tab of the Work pane. Figure 41: Results tab with Landmark details. 2. Select the landmark you want to edit and click on the Edit link. The Landmark Properties tab appears in the Work pane. Figure 42: Landmark Properties tab. 3. Enter the updated information and click Save. Changing Map Views The My Map tab in the Layer Manager pane displays a list of your locations and views. You can jump to these views by doing the following: 1. Select the My Map tab in the Layer Manager window. 2. Select the Landmarks list header to open the Landmarks list. 3. Click on the view you want to see. The Results tab displays the list of landmarks. Figure 43: Results tab. Quick Start User Guide 37

42 Viewing Map Layers 4. Select the landmark you want to see. 5. Click on the Zoom To link. The map reloads to the new view. Figure 44: Changed Map view. Viewing Map Layers You can use the Layer Control Manager pane to enhance your view by adding features. 1. Select the My Map tab in the Layer Manager window. 2. Select the Maps list header to open the Maps list. 3. Double-click on the layer you want to see. 38 Quick Start User Guide

43 The weather conditions for the area and time frame you select appear on the map. Sending Messages Figure 45: Map window with weather conditions added. Sending Messages If two-way messaging is enabled for a vehicle, you can send a message to the vehicle. To send a message: 1. Select a vehicle from the My Fleet tab in the Layer Manager pane. 2. Click on the Send Message link in the Take Action menu. The Send Message tab appears in the Work pane. Figure 46: Send Message tab. 3. Enter your message in the Message fields. OR: Select a pre-filled message from the Phrases drop-down list. 4. Click on the Send Message to Vehicle link. Quick Start User Guide 39

44 40 Quick Start User Guide Sending Messages

45 Appendix A: Frequently Asked Questions Why can't I see my devices on the map? Have your devices Transmitted points yet? Have you Registered your devices in the system? Have your devices been activated by your reseller? Is your device currently powered on? Toggle All/Inactive device Display. Do you have ACL read access? Why do I not receive alerts? Are alerts enabled for the device? Is your address corectly entered on the selected notification list? Is there a notification list selected for notifications on the device page? Does your company/isp/ computer run anti-spam software? Are alerts appearing in a spam or junk folder? When viewing trips, what is the hollow red circle? This indicates multiple points being recorded at one position. Why do I not receive alerts on my map? Are you receiving updates for other information on your map (e.g. new points for devices)? Is your internet connection working? Are you behind any firewalls? If so, do you receive alerts when the firewall is off? Is traffic on port 9376 blocked? Do other computers receive the Alarms when logged in with the same username? Do other users receive the alarms? Are alarms enabled for the device? Does your user have access to the device in alarm state? My device data is not updating. Are your assets currently active? 41

46 Is your tracking equipment powered and operating normally? Is your internet connection working? Are timestamps on the Devices page changing? Does the Map information pane say Live? If the information pane reads Replay the Trips dialog box is open. Close to view live data. If the information pane reads No Connection, refresh your map (F5 on your keboard or press Refresh on your browser) If the information pane still reads No Connection, verify your internet connection, close the browser window and re-launch the map. I can't add points to my map. Do you have access to the My Landmarks tool? Do you have edit rights to at least one layer? Create a new layer via the Settings page. Refresh your map and you will see the new layer. Have you clicked on the "Add My Location" button on the toolbar? Have you slected the type of location to add (polygon, line or point)? When logging in, a "blocked, too many attempts" error appears, how do I unblock my account? Wait 30 minutes and try logging in again if you password does not work contact a system Administrator. Contact technical support to have your account unblocked. Can I access my map data over a secure connection? Yes To secure logins only, add https to the beginning of the url for your login page. To secure all map traffic, login to Settings application and enable "secure map rendering" map preference. Can I add custom data to the map? Yes Users can add interactive data layers via the My Locations application Users can add static data to maps by providing the data to technical support 42 Quick Start User Guide

47 How long is data retained in the Reports section? Historical data is available in reports and on the map for six months after its creation. My Weather view is not updating/displaying. Clear browser cache. Ensure port 9376 is not blocked or preventing data flow. Update Adobe Flash Player ( Ensure Security Software is not blocking application. Quick Start User Guide 43

48 44 Quick Start User Guide

49 Glossary ACCESS LEVEL An additional security classification which overrides the assignment of users, groups, and devices. A user or group can be assigned an access level value from 1 to 10, in decreasing level of privilege. Users or groups may see users, groups, and devices assigned to equal or lower access levels. ACCESS CONTROL LIST (ACL) A general term for the access permissions that can be granted/denied to a user within the tracking system. ADMINISTRATOR The person assigned the task of configuring the system, including adding users, groups and devices, setting application access, and determining access privileges. The Administrator account has the highest access level that can be assigned within the system. It is recommended to maintain a single Administrator Account that is independent from all groups. ALARM An event that results in an immediate notification from the tracking system being sent to predefined notification lists. Examples of alarms are: geofence breaches and panic button pushes. Alarms are sent by the system to users logged in to the map as well as via . APPLICATION A component of the system that performs specific functions. These include Admin, Devices, Geofences, Map, My Locations, and Reports. Access to these applications can be delegated individually to enable privileges appropriate to user or group role. ASSET A vehicle that contains a GPS tracking device and can be tracked using the Map application. Assets can include land, sea, or air vehicles including delivery trucks, planes, helicopters, and ships. BUTTON A web form button used to perform a specific task, such as adding a user or initiating a search. DEVICE Any apparatus that can communicate its location and/or condition to the system. Device locations are typically determined using GPS technology but can also be fixed or determined by other technologies. Devices can communicate with the system using satellite, mobile phone/data, radio, internet, or a combination of these. ELECTRONIC SERIAL NUMBER (ESN) A unique hardware identifier that is entered into the Tracker Map in order to track a device. Depending on device type, it may have an ESN or International Mobile Equipment Identity (IMEI). This information should be confirmed with the hardware manufacturer. EVENT A predefined condition encountered by the tracking device that causes it to send a message to the system. The events to which a device responds can be powering on, change of position, a low battery, or a digital input, for example. These events are determined by the design of a device. 45

50 GEOFENCE A specific geographical area used to trigger events or alarms when a tracked asset enters or exits the area. LINK A web hyperlink used to navigate the system or to initiate an action. NOTIFICATION LIST A lists of users or external addresses to receive Map or Alarm notifications. These lists are defined by the administrator. HOME VIEW The first map view that is loaded when a user launches the map application. The home view is configurable globally or individually through the system privileges. INTERNATIONAL MOBILE EQUIPMENT IDENTITY (IMEI) International Mobile Equipment Identity is a unique hardware identifier and is entered into the tracking system to track a device. Depending on the device type it may have an ESN or IMEI. This information should be confirmed with the hardware manufacturer. See Electronic Serial Number (ESN). INTERACTIVE LAYER A level of data displayed on the map that a user is able to obtain information from a mouse hover. Examples of interactive layers of data are devices and user created points of interest. PANEL, PANE OR PAGE These terms are interchangeable and refer to a system web site page that has Administrator or user controls or data on it. PAGE TITLE The label used to refer to the specific application and sub-page where a function is to be performed. For example Admin - User Accounts indicates the User Accounts page under the Admin application. POINT A point consists of spatial coordinates, time, and associated attributes such as switch positions, analog data, or message strings reported by a device. TRIP A trip is a collection of points, in sequential order, showing the movement of a device over time. USER A person who has access to the system via logon credentials. By default a system is populated with a single Administrator user. Subsequent users may be configured by the Administrator account and are managed via ACLs. 46 Quick Start User Guide