FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION

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1 FROM LANDING TO TAKE-OFF: WE CARE! COMPANY PRESENTATION

2 AGENDA 1. This is Swissport 2. Our Service Offerings 3. The Hub Concept 4. Global and Regional Presence 2

3 1. THIS IS SWISSPORT 3

4 WHAT WE DO THE COMPANY Swissport International is the leading global airport and aviation service provider in terms of quality, reliability, customer dedication, growth, innovation and network coverage. We offer a comprehensive range of products at optimum value for money, and achieve an attractive return on investment for all the parties involved. We are able to provide an all-inclusive service package as well as to manage new integrated collaboration models (outsourcing). 4

5 WHAT WE DO: THE PROFILE Key Figures Revenue (not normalised) CHF: 1.9 billion Countries 37 Employees > 40,000 Flights handled (mov.) > 2.8 million Cargo handled (tonnes) > 3.5 million Warehouses > 100 Airports served 181 Customer Airlines > 650 Passenger handled (dep.) > 118 million 5

6 ORGANISATION: THE MANAGEMENT TEAM 6

7 WHAT WE AIM FOR: OUR MISSION To provide the aviation industry with consistent and tailormade solutions around the globe, for a better customer experience. We also aim for: Consolidate and strenghten our number-one position Achieve profitable growth Progess in key areas such as quality and reliability Further develop and implement the Swissport Formula 7

8 HOW WE DO IT: OUR VALUES We focus on innovation and human resources development We are guided by the principles of sustainability and compliance. We live by The Three P s: PEOPLE PROFESSIONALISM PARTNERSHIP 8

9 HOW WE DO IT: OUR VALUES PEOPLE We show respect towards our people and their values; we do not compromise on safety and work with enthusiasm and enjoyment. PROFESSIONALISM We are pioneers; working constantly on achieving sustainable results, we creatively explore new options and improved solutions. PARTNERSHIP Continually striving to exceed the expectations of our clients and our commitments, we deliver excellent service; in any place at any time. 9

10 HOW WE DO IT: CERTIFICATIONS ISAGO Zurich, 5th July, 2011 Swissport International, the world s leading provider of ground services to the aviation sector, has been awarded the IATA Safety Audit for Ground Operations (ISAGO) certificate for its Corporate Headquarters ZRH, GVA, SEA, ORD, LAS, IAD, SEA Cargo CARGO 2000 Zurich, 8th February, 2007 Swissport, the leading global aviation services provider, has been awarded the certification as a fully-compliant Cargo 2000 company. This landmark certification underlines Swissport s active endeavours to fully comply with all agreed industry standards. 10

11 HOW WE DO IT: AWARDS These values result in steady growth and an industry-wide acknowledgement of our achievements: Ground Handling of the Year 2013 at Cargo Airline of the Year Awards. Air Cargo Handling Agent of the Year 2013 by ACW, for the 5 th year in a row. Global Aviation Ground Services Company 2012 by ITM, for the 12 th year in succession. 11

12 WHAT MAKES US SPECIAL: SWISSPORT FORMULA Standardisation and global alignment guarantees Swissport quality around the globe regardless of local conditions or cultural differences and the customers benefits are: Improved choice and access to innovative services globally Savings made through application of standards Optimised solutions for global and local needs Well-trained management and staff Consistent quality and reliability 12

13 WHAT MAKES US SPECIAL: COLLABORATION MODEL FROM RELATIONSHIP TO PARTNERSHIP Tailor-made cooperation models (incl. Global Framework Agreements) Business development projects and launch of new products Joint ventures Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing 13

14 FACTS & FIGURES: GLOBAL LEADER By revenue in billion chf By number of stations

15 FACTS & FIGURES: TOP CUSTOMERS Full-service airlines: Low-cost carriers: 15

16 2. OUR SERVICE OFFERINGS 16

17 SERVICES OVERVIEW GROUND HANDLING CARGO SPECIAL SERVICES Passenger Services Ramp Services Ticketing Services Lounge Services Station Management Freight Services Ramp Services Warehousing Trucking Services Call Centre Services 17

18 GROUND HANDLING SERVICES: OVERVIEW Passenger and Ramp Services Baggage Services Ticketing Services Lost and Found Services Lounge Operations VIP Services Gate and Check-in Services Irregularity Handling Station Management & Control Load Control Crew Administration De-icing 18

19 CARGO SERVICES: OVERVIEW Freight Handling (On/Off Airport) Mail Handling Document Handling (Import/Export) Integrator Handling Cargo Handling in a Third Party Facility Freighter Ramp Services / Transportation Outsourced Hub Operations and Management Network Handling Services (Off-Line) Call Centre and Airline Customer Services Trucking Services Warehousing e-freight Services 19

20 GROUND HANDLING SERVICES: OVERVIEW Into-plane Fueling System and Pipelines Laboratory Fuel Testing Ground Support Equipment Fueling Ground Support Equipment Maintenance Fuel System Project Maintenance Rental Car Fuel Facility Management Technical Audits and Inspections Cathodic Protection Surveys Maintenance and Operation of Tank Farms Maintenance and Operation of Fuel Distribution e-freight Services 20

21 MAINTENANCE SERVICES: OVERVIEW Maintenance Maintenance Repair Engineering Warranty and Administration Ground Support Equipment Maintenance Scheduled Maintenance Unscheduled Maintenance Complementary Services ULD Maintenance 21

22 EXECUTIVE AVIATION SERVICES: OVERVIEW Personalised Service Delivery Fast Turnarounds Customs and Immigration Assistance Passenger and Crew Assistance Traffic Rights and Landing Permits Flight Planning and Weather NOTAM s Airport and Airway Slot Coordination Aircraft Charter Reservation Change Aircraft Charter Reservation Third party arrangements (catering, hotel reservation, limousine and car rental) 22

23 CHECKPORT SERVICES: OVERVIEW Document Verification Access Control Passenger Screening Aircraft Security Services Cargo and Baggage Screening Integrated Security 23

24 3. THE HUB CONCEPT 24

25 THE HUB CONCEPT: MODES OF COOPERATION FROM RELATIONSHIP TO PARTNERSHIP Single Station Regional/Multi-station Network Packages Hub & Base Management Full Outsourcing Provision and management of handling services at carrier s hub or base* airport. *Airline has permanently based a few aircrafts (mainly low-cost carriers) 25

26 THE HUB CONCEPT: CUSTOMER BENEFITS Costs Reduction of handling rates and cost transparency. Conversion of handling costs from fixed to variable. Quality Improve and/or maintain quality of handling services. Implementation of the proven Swissport Formula. Best Practice Benefit from our experience at our stations. Focus Enabling the airline to focus on their core business. Partnership Collaborate with Swissport as strategic partner. 26

27 THE HUB CONCEPT: CONTRIBUTION BY PARTNERS SWISSPORT AIRLINE Operational hub & base experience Swissport brand and quality Quality re-assurance Headquarters commitment to assume professional project leadership up to operational start On site project support by experienced field managers from global network Operational- and leadership training of local staff and management Best practice handling processes and operations (Proven Swissport Formula) Provision of quality ground equipment (GSE) and access to innovative technologies Vast commercial expertise from more than 600 customers airlines Global procurement power and leverage Provide flight production volume Assist in arranging license approvals Support in assuring airport space at preferential rates Support in provision of attractive financial options for leases, loans and local guarantees Assist with local labour market and labour law issues Arrange local legal support Lobbying and networking on all levels 27

28 THE HUB CONCEPT: PROJECT PROCESS Timeframe: ca. 1-2 months Timeframe: ca. 1-2 months Timeframe: ca. 3-6 months Timeframe: ca. 3-6 months Top level kick-off talks Feasibility study (initial proposal) Fine-tune cooperation model & business plan Order GSE and prepare for start-up Milestone 1: Sign MOU Milestone 2: Board Approval 28

29 THE HUB CONCEPT: OUR EXPERTISE 8 Airline Hubs: HEL, GRU, JNB, LCA, MUC, YYZ, SOF, ZRH 4 Major Airline Bases: GVA, LGW, MAD, STN 5 Major Cargo Bases: IAD, ICN, KIX, LAX, SFO 29

30 4. REGIONAL AND GLOBAL PRESENCE 30

31 GLOBAL NETWORK North America Countries: 2 Stations: 34 Europe Countries: 16 Stations: 61 Central America & Caribbean Countries: 6 Stations: 17 Africa Countries: 8 Stations: 30 Asia & Middle East Countries: 2 Stations: 7 South America Countries: 3 Stations: 30 Network Countries: 37 Stations:

32 AFRICA Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security 32

33 ASIA Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security 33

34 CENTRAL AMERICA & CARIBBEAN Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security 34

35 EUROPE Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security 35

36 NORTH AMERICA Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security 36

37 SOUTH AMERICA Ground Handling Cargo Services Fueling Maintenance Executive Aviation Security 37

38 Swissport International Ltd. P.O. Box 8058 Zurich-Airport Switzerland

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