Section 3 Description of Service Features and Charges

Transcription

1 Description of Service Features and Charges This section of the Standard Terms describes some of the features of the Service and sets out some of the Charges which apply to use of those features of the Service. This section is in 9 parts: Part Title 1 Voice Calls 2 TXT 3 Data Services 4 Video Calling 5 Special Services 6 Value-Added Services 7 Roaming 8 Miscellaneous Services and Charges 9 Vodafone Globalstar Services Page 1

2 Part 1 Voice Calls Type of Voice Calls Charges if You Post Pay Charges if You Prepay (a) Standard Calls (other than International Calls) Standard Calls are defined in Section 1 of these Standard Terms. For: International Calls, see below; calls to Special Numbers, see below; video calls, see Part 4 below; calls You make to access Special Services, see Part 5 below; calls You make to access Value-Added Services, see Part 6 below; and calls You make when You Roam on the mobile telecommunications networks of other carriers in Australia and overseas, see Part 7 below. You will be charged at the rates set out in Your Plan for each of these types of calls You make which are actually connected. For example, there is no charge for calls to an engaged number. However, calls connected to a recorded message announcing that the number has been temporarily disconnected or that the call cannot be completed are connected calls and will be charged. Your Plan will set out how these types of calls will be charged. For example, these calls could be charged at: one-second intervals; or 30 or 60 second intervals (rounded up to the nearest interval). You may also be charged a Connection Fee (Flagfall). You will be charged at the rates set out in Your Plan for each of these types of calls You make which are actually connected. For example, there is no charge for calls to an engaged number. However, calls connected to a recorded message announcing that the number has been temporarily disconnected or that the call cannot be completed are connected calls and will be charged. Your Plan will set out how these types of calls with be charged. For example, these calls could be charged at: one-second intervals; or 30 or 60 second intervals (rounded up to the nearest interval). You may also be charged a Connection Fee (Flagfall). Page 2

3 (b) International Calls Type of Voice Calls Charges if You Post Pay Charges if You Prepay International Calls are defined in Section 1 of these Standard Terms. You will be charged for these types of calls You make which are actually connected, at rates which vary by Plan, call type and destination. There is no charge for receiving these types of calls (unless You are Roaming). Go to or phone Customer Care for information about specific call rates. You will be charged for these types of calls You make which are actually connected, at rates which vary by call type and destination. There is no charge for receiving these types of calls (unless You are Roaming). Go to or phone Customer Care for information about specific call rates. Access to International Calling may be limited if You Prepay. You may need (or choose) to purchase an Extras Pack. (c) Calls to Special Numbers If You have Vodafone s approval You may call Special Numbers: Go to or phone Customer Care for information about call rates if not listed below. 011, 0103, 1225 and 1245 These rates differ depending on Your Plan. The applicable rates are set out in Your Plan Details. $0.50 per call (+ Connection Fee and Standard Call rate applicable to Your Call Plan if you are through connected). 13 numbers and 18 numbers Unless otherwise specified in Your Plan, You will be charged the rate for standard national voice calls applicable to Your Plan. Unless otherwise specified in Your Plan, You will be charged the rate for standard national voice calls applicable to Your Plan. Page 3

4 Type of Voice Calls Charges if You Post Pay Charges if You Prepay 15 numbers if You have appropriate equipment, maritime and satellite services remote services 1505 and 1555: from Your Mobile Phone unless the call is a Pay for Service Call. See below and Part 8 of this for Pay for Service Calls and also Customer Care in Part 5. All other 15 numbers: Rates vary by call type. Rates vary by call type and destination. Call Plans other than Globalstar Call Plans: Rates vary by call type and Your Plan Globalstar Call Plans: In GSM mode, rates vary by call type and Your Plan. In satellite mode, calls are charged at the GSM peak rate plus applicable satellite call rates and 1555: from Your Mobile Phone. Charges may apply from October 2008 see vodafone.com.au for updates. All other 15 numbers: Rates vary by call type. Rates vary by call type and destination. Rates vary by call type and Your Plan. Pay for Service Calls includes calls to Customer Care, where regardless of which number You call, if You are Connected to certain closed plans and Your call is made for certain purposes, a fee applies. For more information, see Pay for Service Calls in Part 8 or Customer Care in Part 5. A flat fee of $2.50 applies to all service and/or product enquiries and this information is available online at (disadvantaged customers excepted). The $2.50 charge does not apply to calls within Australia to Customer Care for the exclusive purpose of lodging a complaint or making an enquiry related to bills. Charges may apply from October 2008 see vodafone.com.au for updates. Page 4

5 Part 2 Standard TXT TXT Messaging Charges if You Post Pay Charges if You Prepay Standard TXT is defined in Section 1 of these Standard Terms. Go to or phone Customer Care for information about overseas mobile telecommunications network suppliers with whom We have arrangements for sending and receiving TXT messages. You will be charged the rates set out in Your Plan for each TXT You send up to 160 characters, whether or not the TXT message is actually received. The rates for standard international TXT may differ from the rates for standard national TXT. If one message is more than 160 characters each additional character will form part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the applicable rate. Globalstar Call Plans: If You are a Globalstar Customer, in satellite mode, You will be charged 36c per TXT unless Your Call Plan states otherwise. You will be charged the rates set out in Your Plan for each TXT You send up to 160 characters, whether or not the TXT message is actually received. The rates for standard international TXT may differ from the rates for standard national TXT. If one message is more than 160 characters each additional character will form part of a new message up to a maximum of 154 characters per subsequent message, with each subsequent message attracting the applicable rate. Page 5

6 Part 3 Data Services Data Services Charges if You Post Pay Charges if You Prepay Access Mobile Internet content (Internet On Your Mobile) (excluding Vodafone Central browsing), office network and compatible mobile services using GPRS Services and/or UMTS Services. Access to Data Services may not be included in Your Plan. Note: You will need a GPRS Capable Phone and GPRS enabled SIM and/or a UMTS Capable Phone and UMTS enabled SIM. If You have a UMTS Capable Phone and UMTS enabled SIM You can also use the GPRS Services but if You have only a GPRS Capable Phone and GPRS enabled SIM You cannot use the UMTS Services. The UMTS Services are only available in UMTS Coverage Areas. You will experience seamless handover between UMTS Services and the GPRS Services however there may be some impact on the services you are accessing due to the different capabilities of the GPRS Network and the UMTS Network. In particular, if you are accessing a service which requires the UMTS Service and you move out of the UMTS Coverage Area, You may experience service degradation. Unless Your Plan states otherwise, You will be charged at the Pay As You Go rates for any Data Services You use and data You send or receive. When using Data Services while Roaming internationally: Unless You are connected to a Vodafone Roaming Data Bundle,, You will be charged 1c per KB for any data You send or receive (with a 1KB increment subject to a minimum charge for 10KB each time You connect to Data Services). The Terms and Conditions for Vodafone Roaming Data Bundles can be found at vodafone.com.au and these terms will apply to You if You purchase a Vodafone Roaming Data Bundle product. When using Data Services while Roaming nationally: Currently not available. Unless Your Plan states otherwise, You will be charged at the Pay As You Go rates for any Data Services You use and data You send or receive. When using Data Services while Roaming internationally: You will be charged 5c per KB for any data You send or receive (with a 1KB increment) subject to a minimum charge for 10KB each time You connect to Data Services. When using Data Services while Roaming nationally: Currently not available. Page 6

7 Part 4 Video Calling (a) Standard Video Calls Video Calling Charges if You Post Pay Charges if You Prepay A video call is a call between two participants where the participants communicate audio-visually. If You have a UMTS Capable Phone and a UMTS enabled SIM and are in a UMTS Coverage Area You can make a Standard Video Call to a person who also has a UMTS Capable Device and a UMTS enabled SIM and is in a UMTS Coverage Area. This capability includes Video Calling customers of other carriage service providers. Note: Standard Video Calls (other than international video calls): You will be charged the applicable rates set out in Your Plan for each of these types of calls You make which are actually connected. Your Plan will set out how these types of calls will be charged. For example, these calls could be charged at either: Standard Video Calls (other than International video calls): You will be charged at the rates set out in Your Plan for each of these types of calls You make which are actually connected. Your Plan will set out how these types of calls will be charged. For example, these calls could be charged at: If one of the parties involved in a Video Call moves out of a UMTS Coverage Area the Video Call will cease and there will be no handover to a Voice Call. You cannot put a Video Call on hold to take another incoming call. one-second intervals; or 30 or 60 second intervals (rounded up to the nearest interval). one-second intervals; or 30 or 60 second intervals (rounded up to the nearest interval). If you are an Postpaid Customer you can divert your Video Calls to another UMTS Capable Device. You may also be charged a Connection Fee (Flagfall). You may also be charged a Connection Fee (Flagfall). If you are Video Calling another person who is already on a call, you cannot leave a video mail message but you can leave a voic message. Video Calling must be added to your account and You must be on an appropriate Call Plan. Video Calling is not available on the Apple iphone TM 3G. International video calls: You will be charged the applicable rates set out in Your Plan for each of these calls You make which is actually connected. These rates vary by destination. There is no charge for receiving video calls (unless You are Roaming). Go to or phone Customer Care for information International video calls: You will be charged the applicable rates set out in Your Plan for each of these calls You make which is actually connected. These rates vary by destination. There is no charge for receiving video calls (unless You are Roaming). Go to or phone Customer Care for information Page 7

8 Video Calling Charges if You Post Pay Charges if You Prepay about specific international video call rates. about specific international video call rates. Page 8

9 Part 5 Special Services Special Service Charges if You Post Pay Charges if You Prepay 1. Customer Care Our Customer Care representatives are available 24 hours a day, 365 days a year for Your general service and account enquiries. If You are a Prepaid Customer, phone 1555 from Your Mobile Phone. If You are a Postpaid Customer, phone 1555 from Your Mobile Phone., except as described below. A flat fee of $2.50 applies to the following closed plans when calling Vodafone Customer Care in relation to a service and/or product enquiry and this information is available online at (exception applies to disadvantaged customers): $20 Plan $30 Plan $29 Jumbo Cap $29 Cap 24 Months $29 Cap Month to Month Vodafone $19 Cap SIM Only Vodafone $34 Cap SIM Only Vodafone $54 Cap SIM Only Vodafone $69 Cap SIM Only Vodafone $109 Cap SIM Only Charges may apply from October 2008 see vodafone.com.au for updates. This $2.50 charge does not apply to calls made by customers within Australia to Customer Care on the above plans for the exclusive purpose of lodging a complaint or making an enquiry related to bills, Page 9

10 Special Service Charges if You Post Pay Charges if You Prepay charging and billing services. 2. Operator Services (a) Ask Us Anything If You dial 123 from Your Mobile, a Vodafone assistant will endeavour to provide You with any information You need such as directory assistance, movie times, sporting results, weather updates and public transport information, or give You directions to an address in any Australian capital city and some major regional areas. Your ability to be connected to 123 is subject to the capabilities of Your Mobile Phone and other requirements which We may impose under Your Agreement. Access to 123 may not be included in Your Plan. '123 Ask Us Anything' is a premium rate service. Rates vary by Plan. Refer to Your Plan for details. If Your call is through-connected to another eligible number, the applicable rates for a call to 123 will apply until the termination of the through-connected call. Some numbers are not eligible for throughconnection. 123 Ask Us Anything' is a premium rate service. Rates vary by Plan. Refer to Your Plan for details. If Your call is through-connected to another eligible number, the applicable rates for a call to 123 will apply until the termination of the through-connected call. Some numbers are not eligible for throughconnection. (b) 1223 Directory Assistance and THRUConnect By dialling 1223 or 013 from Your Mobile Phone when in Australia or from Your Mobile Phone when overseas, the operator will look up any domestic (Australian) number. The operator will offer to connect the call straight through (i.e. THRUConnect). If you choose this option, no redialling is necessary. Rates vary by Call Plan. Refer to Your Plan for details. Corporate and Government Call Plans: Dialling 013 costs 44c. You will then be charged the connection fee and Standard Call rate applicable to Your Call Plan for the call which is through connected. Rates vary by all Plan. Refer to Your Plan for details. (c) Calls to emergency services Page 10

11 Special Service Charges if You Post Pay Charges if You Prepay By dialling 000 from Your Mobile Phone when in Australia or 112 from Your Mobile Phone when anywhere in the world, You will be connected straight to emergency services. (d) Network problem reporting To report any difficulties or faults with the Vodafone Network dial from Your Mobile Phone during our business hours. Charges vary by Plan. 3. INtouch Services INtouch services are a suite of answering and message services which You access from Your Mobile Phone. For assistance with any of these services, dial 1555* from Your Mobile Phone. *1555 is a free call unless You are on certain closed plans and the call is made for certain purposes. See Customer Care in Part 5 or Pay for Service Calls in Part 8. INtouch services include: (a) Voic DEFAULT: As soon as You are in a Mobile Coverage Area, a TXT message will be sent to Your Mobile Phone to let You know You have new voic messages. Alternatively, by dialling 121, a personalised voic message service can be activated to take messages for You if You are unable to take a call. There are 3 methods of retrieving voic messages: (1) You can dial 121 to retrieve any new voic messages; or (2) Ring Alert - as soon as You are in a Mobile Coverage Area, the Unless otherwise specified in Your Plan, You will be charged the Connection Fee and the Standard Call rate applicable to Your Plan. Voic retrieval is free if You choose the Ring Alert option. Voic retrieval using Visual Voic will use data and will be either be charged according to the data charges applicable to your Plan Unless otherwise specified in Your Plan, You will be charged the Connection Fee and the Standard Call rate applicable to Your Plan. Voic retrieval is free if You choose the Ring Alert option. Voic retrieval using Visual Voic will use data and will be either be charged according to the data charges applicable to your Plan Page 11

12 Special Service Charges if You Post Pay Charges if You Prepay voic message service will call You to let You know You have new voic messages. (3) Visual Voic Alert voice messages are delivered to the Visual Voic menu in your phone (compatible handsets only). Voic can store up to approximately 99 voice messages of 20 seconds duration. Played messages will be automatically saved for seven days with ability to re-save again. Unplayed messages will automatically be deleted after seven days. or by the purchase of a Visual Voic pack. From 1 January 2012, Vodafone may require the purchase of a Visual Voic pack to continue use of the service. or by the purchase of a Visual Voic pack. From 1 January 2012, Vodafone may require the purchase of a Visual Voic pack to continue use of the service. (b) CALLScreen By dialling 122, an answering service/paging system is activated with the assistance of a Vodafone operator, which allows You to divert incoming calls to a Vodafone operator, who takes a message on Your behalf. The Vodafone operator will then send a text message, of up to 160 characters, to Your Mobile Phone. Call Plans other than Corporate and Government Call Plans: You will be charged a flat fee of: 5.5c if the diverted call is 10 seconds or less; or 99c if the diverted call is over 10 seconds Corporate and Government Call Plans: You will be charged a flat fee of: 0c if the diverted call is 10 seconds or less; or Not available. 66c if the diverted call is over 10 seconds. (c) CALLidentity (Calling Number Display) Page 12

13 Special Service Charges if You Post Pay Charges if You Prepay This default service allows You to: identify an incoming caller by his/her phone number before You answer the call; and send Your mobile phone number when You make a call. To de-activate the service dial 1555*. To de-activate on a call-by-call basis dial 1831 before the called number. You may also be able to activate or de-activate the service through a function on Your Mobile Phone, if it has the necessary technical capability. Clause 5.6 of Section 2 of these Standard Terms set outs the circumstances where CALLidentity (Calling Number Display) cannot be deactivated. *1555 is a free call unless You are on certain closed plans and the call is made for certain purposes. See Customer Care in Part 5 or Pay for Service Calls in Parts 1 and 8. (d) CALLwait and CALLhold These services allow You to switch between calls by using commands on Your Mobile Phone keypad. (e) Call Forwarding This service diverts incoming calls to another mobile phone connected to the Vodafone Network, to the network of another Carrier, or a fixed line telephone within Australia. Call Plans from August 2004 onwards: You will be charged the connection fee and Standard Call rate applicable to Your Call Plan. Call Plans prior to August 2004: 7.7c for each 30 seconds of the diverted Not available Page 13

14 (f) Call Barring Special Service Charges if You Post Pay Charges if You Prepay call or part thereof. This service is a security option which allows incoming and/or outgoing calls to be barred. To activate this service, phone Customer Care. (g) Call Conference This service enables You to initiate a conference call and call multiple parties to join the conference call. A maximum of 8 parties may participate in a conference call, depending upon the model of Your Mobile Phone and its conference call support features. You will be charged the Connection Fee and the Standard Call rate applicable to Your Plan for each person connected to the conference call. Not available. 4. Premium Services Premium Services and Premium TXT are defined in Section 1 of these Standard Terms. You will be charged for each of these types of services You use or messages You send and/or receive at rates disclosed to You by the third party suppliers. If You accidentally call a number instead of sending a TXT or multimedia message to the number, You will be charged the Connection Fee and applicable call rate set out in Your Plan for that type of call which may be the rate applicable to a Special Number if the number is a Special Number. You will be charged for each of these types of messages You send and/or receive at rates disclosed to You by the third party suppliers. Access to Premium Services may be limited if You Prepay. You may need (or choose) to purchase an Extras Pack. If You accidentally call a number instead of sending a TXT or multimedia message to the number, You will be charged the Connection Fee and applicable call rate set out in Your Plan for that type of call which may be the rate applicable to a Page 14

15 5. TXT delivery status reports Special Service Charges if You Post Pay Charges if You Prepay Special Number if the number is a Special Number. You can set up Your Mobile Phone (usually via its "Messages" menu) to request that You be sent a TXT message confirming whether each TXT message You have sent has been delivered. 5c per each delivery status report sent to Your Mobile Phone. 5c per each delivery status report sent to Your Mobile Phone. 6. Parental Lock From 2007 in order to comply with its obligations under the Telecommunications Service Provider (Mobile Premium Services) Determination 2005 (No. 1), Vodafone will lock all customer accounts using the Parental Lock to restrict access to Prohibited Content (as defined in Section 1 of these Standard Terms). If You can verify that You are over the age of 18, You will be able to remove/unlock the Parental Lock using a self-service method, Customer Care or in-store. All methods will require You to go through an age verification process using a valid credit card or age identification card. In order to ensure that Your credit card account details are correct and active, We will take a $1 test payment from Your credit card account (which will be immediately refunded to Your credit card account) when You first go through the age verification process. The onus will be on the credit card holder to ensure the credit card is used lawfully. If You have multiple connections, You will also need to enter Your account level password. It may take up to 24 hours to remove the Parental Lock from Your account. Self service options will be via My Vodafone and Vodafone Central If You wish to remove the Parental Lock via My Vodafone, You should login using Your user name and password and then follow the Parental Lock prompts. If You attempt to access Prohibited Content whilst the Parental Lock is in operation, You will be directed to unlock the Parental Lock via Vodafone Page 15

16 Special Service Charges if You Post Pay Charges if You Prepay Central and You should then follow the Parental Lock prompts in order to remove/unlock the Parental Lock. If You wish to remove the Parental Lock via Customer Care, please call 1555* and You will be taken through the age verification process. Once You have completed this process the Parental Lock will be removed. If You wish to remove the Parental Lock in-store, You will need to provide Your account password and produce an age identification card and You will be taken through the age verification process. Once You have completed this process the Parental Lock will be removed. *1555 is a free call unless You are on certain closed plans and Your call is made for certain purposes. See Customer Care in Part 5 or Pay for Service Calls in Parts 1 and 8. Page 16

17 Part 6 Value-Added Services (a) Fax & Data Service Type of Value-Added Service Charges if You Post Pay Charges if You Prepay Send faxes from a fax machine connected to Your Fax & Data Capable Phone, or data from a compatible device connected to Your Fax & Data Capable Phone. You can request access to the Fax & Data Service by phoning Customer Care. Fax & Data Services are not available using Our UMTS/3G Network. (b) PXT and Video PXT Standard PXT and Standard Video PXT are defined in Section 1 of these Standard Terms. You will be charged: a $33 connection fee when You request and We provide You access to our Fax & Data Service; a $5.50 access fee per month; and call rates vary by Plan for data You send or receive via the Fax & Data Service. You will charged the applicable rates for each PXT and Video PXT You send as set out in Your Plan. Not applicable. You will charged the applicable rates for each PXT and Video PXT You send as set out in Your Plan. (c) Vodafone Central Access a range of information and entertainment mobile services on the Vodafone Central portal using Your Vodafone Central Capable Phone, including News, Sport, Weather, Scoreboard, Music, Tones, Games, Pics & Vids and My Vodafone. Note: Vodafone Central uses both GPRS Services and UMTS Services and some Services offered on the Vodafone Central portal are only available when you have a UMTS Capable Phone and a UMTS enabled SIM and are in a UMTS Coverage Area. Vodafone Central is not available on Apple iphone TM. Go to or phone Customer Care for further details about the features available under Vodafone Central. You will not be charged for browsing on the Vodafone Central portal. However, You will be charged separately for each item You purchase from the Vodafone Central portal. You will be told the purchase price of each Vodafone Central item prior to You agreeing to purchase it. If You discard a Vodafone Central item You have downloaded, You will still be charged for downloading the You will not be charged for browsing on Vodafone Central portal. However, You will be charged separately for each item You purchase from the Vodafone Central You will be told the purchase price of each Vodafone Central item prior to You agreeing to purchase it. If You discard a Vodafone Central item You have downloaded, You will still be charged for downloading the Page 17

18 Type of Value-Added Service Charges if You Post Pay Charges if You Prepay item. If Your connection to a Vodafone Central site is broken during a download, You will still be charged for the item You were downloading. You can complete the download by reconnecting to the site. You will not be charged the purchase price again for downloading the item if You reconnect to the site within an hour after being disconnected. If You subscribe to weekly or monthly subscriptions, You will continue to have access to the subscription and will be charged every week or month for the subscription until You cancel the subscription. You may cancel Your subscription by contacting Customer Care by phoning contact 1555* from Your Mobile Phone or from any phone. * 1555 is a free call unless You are on certain closed plans and the call is made for certain purposes. See Customer Care in Part 5 or Pay for Service Calls in Parts 1 and 8. item. If Your connection to a Vodafone Central site is broken during a download, You will still be charged for the item You were downloading. You can complete the download by reconnecting to the site. You will not be charged the purchase price again for downloading the item if You reconnect to the site within an hour after being disconnected. If You subscribe to weekly or monthly subscriptions, You will continue to have access to the subscription and will be charged every week or month for the subscription until You cancel the subscription. You may cancel Your subscription by contacting Customer Care by phoning contact 1555* from Your Mobile Phone or from any phone. *Charges may apply to call 1555 from October 2008 see vodafone.com.au for updates. Access to Vodafone Central services may be limited if You Prepay. You may need (or choose) to purchase an Extras Pack. Page 18

19 Type of Value-Added Service Charges if You Post Pay Charges if You Prepay (d) TXT- based Information and Entertainment Services (SIM Toolkit) Access a range of TXT - based Information and Entertainment Services through Our SIM Toolkit on Your SIM Toolkit SIM using Your SIM Toolkit Capable Handset. SIM Toolkit Services can be ordered via the web, by calling a designated number or through commands using your SIM Toolkit Capable SIM and SIM Toolkit Capable Handset. Depending on the SIM Toolkit Service requested, Services are available as for a one-off purchase or on a subscription basis. The frequency and/or availability of SIM Toolkit Services will be determined by the Service selected. Go to or phone Customer Care for further details about the features available under SIM Toolkit. SIM Contacts Back up of the contacts on your SIM saved to a central server. 1.The SIM Contacts service is only available to Vodafone customers with compatible handsets and compatible SIMs. 2.The SIM Contacts service is charged at $1.99 per month per connection. This fee will be waived for use of the service during the period 1st July to 30th September Prepay customers require an active account to access the SIM Contacts service You will be charged separately for each SIM Toolkit Service item You purchase. You will be told the purchase price of each item prior to You agreeing to purchase it. Alternatively, information on pricing for SIM Toolkit Services can be found at: wers/detail/a_id/ Self Services (a) My Vodafone By connecting to the Vodafone Network You are entitled to use Vodafone s internet based service My Vodafone. Customers billed directly by Vodafone can view and pay their bill using My Bill on My Vodafone. A variety of personalised information services and productivity tools are also available, including , an online address book and calendar, news, sport, horoscope and entertainment listings. To be able to access My Vodafone You must register at Registering for My Vodafone is free. Any charges for using My Vodafone are set out in its terms and conditions of use which You may view at Page 19

20 Part 7 Roaming International and National Roaming Roaming Charges if You Post Pay Charges if You Prepay Use the Service when You Roam on the mobile telecommunications networks of other carriers in Australia and overseas with Vodafone World if you are a Post Pay Customer and Vodafone Traveller if you are a Post Pay Customer or Prepay Customer. The Terms and Conditions for Vodafone Traveller, Vodafone World and Vodafone Roaming Data Bundles can now be found at vodafone.com.au and these terms will apply to customers who use the Vodafone World or Vodafone Traveller services or purchase a Vodafone Roaming Data Bundle product. Where a Service is dependent on the speed and/or capability of a specific Vodafone Network, that Service may not be available when You are Roaming, if the network You are Roaming on does not have the same speed and/or capability as the specific Vodafone Network. 64KB SIMs include a Global Assisted Roaming capability. This capability has no handset or network requirements and assists You to find a Vodafone Network or Vodafone partner network when Roaming internationally. Some Services may not be available when You are Roaming. Go to or phone Customer Care for details of the services which will be available to You, and other features of the Service which are not available to You when You are Roaming. Access to Roaming may not be included in Your Plan. You will be charged for using the Service at rates plus additional fees which vary by call origin, destination and type and, for Vodafone World, they may also vary depending on which network you are roaming on at the time. You will also be charged for receiving voice calls and data services at rates which vary by call origin, destination and type. Go to or phone Customer Care for information about specific call rates & charges and countries where You can Roam with Vodafone World and Vodafone Traveller, as well as full Terms and Conditions for Vodafone World and Vodafone Traveller. Charges for using Data Services when You are International Roaming are set above in Part 3 - Data Services. You will be charged for using the Service at rates plus additional fees which vary by call origin, destination and type. You will also be charged for receiving voice calls and data services at rates which vary by call origin, destination and type. Go to or phone Customer Care for information about specific call rates & charges and countries where You can Roam with Vodafone Traveller, as well as full Terms and Conditions for Vodafone Traveller. Charges for using Data Services when You are International Roaming are set above in Part 3 Data Services. Page 20

21 Part 8 Miscellaneous Services and Charges Miscellaneous Cost Charges if You Post Pay Charges if You Prepay We may charge You for the following things: Cancellation of direct debit Payment Processing Fees 1% + GST of total bill amount for payment made by Visa or MasterCard. 2% + GST of total bill amount for payment made by Diners Club. 2.15% + GST of total bill amount for payment made by AMEX. Not applicable $ GST of total bill amount for payment made at Australia Post Office. Copy of bill Up to $5.50 per bill (excepting disabled customers and customers connected before 3 April 2008) Not applicable Dishonour fee (where Your cheque or direct debit payment is dishonoured) $15.00 $15.00 Handset blocking Late payment fee $10.00 per late payment Not applicable Number Change Request Fee $71.50 unless due to harassment $71.50 unless due to harassment Payment Method Change Fee Page 21

22 Miscellaneous Cost Charges if You Post Pay Charges if You Prepay SIM Replacement Fee For replacement of a faulty SIM, the charge is free. For all other replacements of SIMs including for the replacement of a lost, stolen of damaged SIM or for upgrade, the charge is $ Paper Bills/Call Records You will receive electronic bills by default. Accessing Your bills via My Vodafone is free. Vodafone will not provide paper bills except in special circumstances or at Vodafone s discretion from time to time. Special circumstances include: (a) for disabled or disadvantaged customers for whom there will be no charge for a paper bill once Vodafone is notified and has ascertained (at Vodafone s sole discretion) the customer s circumstances; (b) for customers connected to Business call /data plans for whom there will be no charge for a paper bill; and (c) any other circumstances as determined by Vodafone (at Vodafone s sole discretion), for example for legal or accounting reasons and for which a charge of $2.20 per paper bill may be applied. If such a charge is applied the charge is not included in the awarded credit and will be charged in addition to the Minimum Monthly Spend. For replacement of a faulty SIM, the charge is free. For all other replacements of SIMs including for the replacement of a lost or stolen SIM or for upgrade the charge is $ Vodafone will not send You any bills or usage charge records in respect of Charges You incur while You are a Prepaid Customer. You can obtain Your usage charge records for the preceding 60 days through My Vodafone on the Vodafone Website. You can also call 1555 from Your Mobile Phone to check Your Prepaid Account Balance at any time. If You provide a formal or informal request for Us to provide You with paper usage records and We agree to provide those paper usage records, We may charge You Our reasonable costs to provide such records. Vodafone will provide usage charge records if required by law. Vodafone may provide usage charge records in special circumstances as determined by Vodafone at Vodafone s discretion Vodafone may charge you Our reasonable costs to provide those records. Page 22

23 Miscellaneous Cost Charges if You Post Pay Charges if You Prepay Transfer of ownership of Your SIM and/or Your Mobile Phone within 30 days of original connection Transfer of ownership of Your SIM and/or Your Mobile Phone after 30 days of original connection Unbarring Fee (payable where You have requested Us to bar a feature of the Service and subsequently request that the feature be unbarred) This service not available to prepay customers. This service not available to prepay customers. Hide SIM Toolkit Feature Fee Account balance $4.95 by SIM Toolkit TXT retrieval Unlock handset from the Vodafone network Fees may apply to unlock certain handsets. Call Customer Care or visit vodafone.com.au/unlock for details Pay for Service Calls enquiries to Vodafone Customer Care, regardless of which number you call (excluding calls made within Australia for the exclusive purpose of lodging a complaint or making an enquiry relating to bills, Charges or billing services and calls made by disabled customers) $4.95 by SIM Toolkit TXT retrieval Fees may apply to unlock certain handsets. Call Customer Care or visit vodafone.com.au/unlock for details Page 23

24 Part 9 Vodafone Globalstar Service Access Charges if You Post Pay Charges if You Prepay The Vodafone Globalstar Service is only available if Your Plan is a Globalstar Call Plan. The Vodafone Globalstar Service incorporates both the Satellite Service and the GSM Service. You acquire both the GSM Service and Satellite Service from Vodafone. Vodafone provides GSM Services using the Vodafone Network. Globalstar operates the Globalstar Network and promotes and sells the Satellite Service. Vodafone is authorised to provide the Satellite Services to customers in Australia. The Service provides You with access to: the GSM Service available on the Vodafone Network in Australia within the coverage area of the Vodafone Network; and the Satellite Service available on the Globalstar Network within the coverage area of the Globalstar Network in Australia. Globalstar Dual Mode Phone The Vodafone Globalstar Service requires a Dual Mode Phone that is capable of operating in both GSM Mode and Satellite Mode. You cannot discontinue on part of the Vodafone Globalstar Service and continue with another part of the Vodafone Globalstar Service. If the Dual Mode Phone connects to: the Vodafone Network in GSM Mode You will acquire the GSM Service for the GSM Charges; or the Globalstar Network in Satellite Mode You will acquire the Satellite Service for the Satellite Charges. You will receive one invoice for all calls using the Vodafone Globalstar Service. Existing GSM Service customers cannot use their existing handset for the Vodafone Globalstar Service. In most cases You will be able to retain Your existing GSM Service number. Globalstar Call Plans: Refer to Your Plan for rates. Call Plans other than Globalstar Call Plans: Not available. Not available. Page 24

25 The GSM Service Access Charges if You Post Pay Charges if You Prepay The GSM Service provides You with access to a digital public mobile telecommunication service using the Vodafone Network and is used to make and receive voice calls to and from: telephones connected to Vodafone Network or another mobile network in Australia; telephones directly connected to a local exchange of Optus or Telstra or another carrier with which Vodafone is interconnected; telephones connected to other Australian telecommunications networks to which Vodafone is able to terminate calls; international public telephone numbers. The GSM Service is subject to interconnection arrangements between Vodafone and the relevant operator of the network with which the number is associated. Globalstar customers do not have access to Vodafone s UMTS/3G Network. The Satellite Service General information on Satellite Service If the Dual Mode Phone Network is out of the coverage area of the Vodafone Network prior to the commencement of a call, or is otherwise unable to detect a signal to the Vodafone Network it will automatically seek to establish a connection with the Satellite Network and to operate in Satellite Mode. You may also manually select either the GSM Mode or the Satellite Mode. When in Satellite Mode the Dual Mode Phone communicates directly with up to three satellites in the Globalstar Network and those satellites establish a connection with a suitable gateway to allow the relevant call to be terminated on a terrestrial network. The Satellite Service may be used to make or receive calls to and from: telephones connected to Vodafone network or another mobile network in mainland Australia Page 25

26 and Tasmania and up to 200 nautical miles out to sea; Access Charges if You Post Pay Charges if You Prepay telephones directly connected to a local exchange of Optus or Telstra or another carrier with which Vodafone is interconnected; telephones connected to other Australian telecommunications networks to which Vodafone is able to terminate calls; international public telephone numbers. The Satellite Service is subject to interconnection arrangements between Vodafone and the relevant operator of the network with which the number is associated. Three radio astronomy exclusion zones apply in a 20km radii band around these radio telescope sites near Narrabri, near Coonabarabran and near Parkes in NSW. The exclusion zones will mean that You will not be able to make and receive calls in Satellite Mode in these areas. Roll-out of the Vodafone Globalstar Service The Vodafone Globalstar Service is conducted through three gateways in Dubbo (NSW), Mt Isa (Qld) and Meekathara (WA). The Vodafone Globalstar Service commenced commercial operation in Dubbo on 30th March 2000 and through the Meekathara gateway and the Mt Isa Gateway in May You acknowledgements on the Vodafone Globalstar Service You acknowledge that: when in Satellite Mode You will be charged the Satellite Charges, which are generally higher than the GSM charges for equivalent calls (voice/fax/data) using the GSM Service; you also pay the Satellite Charges to make and receive calls in Satellite Mode; when a call is originated in Satellite Mode it will continue in that mode even if You enter into the GSM Service area during the call; when a call is originated in GSM Mode and You leave the GSM Service Area the call will drop out, also notifying You of the change in call rate from GSM to satellite. You have the Page 26

27 choice to make the call in Satellite Mode at satellite rates; Access Charges if You Post Pay Charges if You Prepay to make or receive calls in Satellite Mode the Dual Mode Phone must have its antenna up and have clear line of sight to a satellite in the Globalstar Network and not be subject to interference including from buildings or other objects which may block or interfere with connection between the Dual Mode Phone and the satellite. The antenna must not be covered whilst making the call; the Globalstar Network will have a satellite footprint over large parts Australia from 30th March 2000 but will not have a national footprint until the Service roll-out is completed; and Some Value Added Services may not be available in Satellite Mode, check with for details. Page 27

28 Standard Form of Agreement (SFOA) Our Customer Care phone numbers are: ; or 1555 Charges may apply for the above services, check individual call/data plans for details. The National Relay Service (NRS) numbers are: Dial for all calls within Australia Dial for all calls within Australia to 1800 numbers. The NSR make it easier for you to contact Vodafone if you are deaf or have a hearing or speech impairment. The Translating & Interpreting Service (TIS) number is: Page 28