Adaptive systems in the Finance Industry

Transcription

1 Active Technlgies - HRL Adaptive systems in the Finance Industry Opher Etzin Haifa Research Lab pher@il.ibm.cm 2005 IBM Crpratin

2 The adaptive wrld A business situatin ccurs that requires change in the business behavir The business has t decide what is the best way t adapt The decisin may have real-time cnstraints The decisin shuld effect the running system 2005 IBM Crpratin

3 IBM Business Perfrmance Management Adapt Mdel Analyze Deply Mnitr Run 2005 IBM Crpratin

4 Sme scenaris Highly custmized subscriptin service Real-time decisin systems Autmatin f exceptin management If a platinum custmer issues utstanding Ntify me when my When credit entire there stck is a request and there prtfli is dwn significant were 2% since the change in the n credit changes beginning f the mix day f within web transactins the last mnth in and a cntact the center credit gap is less recalculate than the ruting 10%, then cascade plicies t agents (increase the custmer credit) 2005 IBM Crpratin

5 Enabling technlgy Cmplex Event Prcessing ERP Dashbard O C O F Dynamic cntext sensitive decisin supprt ruting Dmain experts 2005 IBM Crpratin

6 CEP embedded in a message flw (WBI- Message Brker) Build time: Rules & cnditins are cmpsed using a wizard-like editrs Runtime: Events f different frmat and frm multiple surces are fed int the Brker and passed t the SituatinManager nde The CEP engine analyzes incming events & situatins based n current rules & cnditins Upn detectin the situatins are sent ut as messages Situatins are als fed back int the CEP engine and treated as incming events 2005 IBM Crpratin

7 Situatin Manager Sample flw When situatins are detected, a message is psted t an MQ queue Detected Situatins Message 1 arrives Cpy f Msg 1 laded t CEP Engine Message 1 prpagated unchanged Message 2 arrives Cpy f Msg 2 laded t CEP Engine Situatin Duplicate message is detected Situatin Message created and sent t apprpriate queue Message 2 prpagated unchanged 2005 IBM Crpratin

8 Intelligent Filter Sample flw Situatin Message 1 arrives Cpy f Msg 1 laded t CEP Engine Reply n situatin detected Message 1 prpagated t ut 1 terminal Message 2 arrives Cpy f Msg 2 laded t CEPT Engine Situatin Duplicate message is detected Reply Situatin detected Situatin name and attributes appended t message header Message 2 prpagated t ut 2 terminal 2005 IBM Crpratin

9 Transactin Flw Mnitring (with Bristl Technlgies) Alerts: Acknwledgements is nt cnsistent with the sending rder. 15 minutes befre a settlement has t clse, a message is waiting t be handled by a cmpliance fficer due t insufficient credit. N acknwledgement/reject received frm the stck exchange within ne hur frm sending a message. Abnrmal number f payments received frm a specific bank (accunt) within the first tw hurs r business Three rejects received within a single wrking day, fr purchase messages f the same platinum client. A request has been re-ruted three time within different agents validate the security 1 Order Frnt-Office Order Management System SM 2 Investment Manger validate the Party & accunt CP Ntificatin f Cmpletin 3 AM Operatin &Transactin Data Message/Transactin/Flw Request fr Executin Executin Management 4 Open Order Allcatins, Net prceeds, 8 affirms, cnfirms 9 Fully figure trade Back-Office Purchase & Sales Clearing 6 SM3 AM3 CP3 Open Order 5 Reference Data Exchange updates pen rders with fills Cnfirmatin and Allcatin Settlement SI2 SM2 Settlement Instructin and Payment 10 Bird s eyes view AM = Accunt Master CP = Cunterparty SM = Security Master FC = Fees and Charges FR= Fees and charges rules SI = Setlement Instructins 7 Blck trade Transactin Management Calculatins Figuratin Allcatin Setlement Details* CP2 AM2 FC FR Middle-Office SI1* 2005 IBM Crpratin

10 Sme Facts Abut Amit - IBM s First CEP Slutin Already available as a prduct extensin f IBM Websphere Business Integratin Message Brker Als licensed as stand-alne and in OEM mde by multiple ISVs Written in pure Java can run in any envirnment High thrughput can prcess thusands f events per secnd in typical applicatins Supprts dynamic updates meta-data is updated when the system is running and becmes effective immediately Synchrnus and asynchrnus mdes Small ftprint suitable fr embedded cases 2005 IBM Crpratin

11 ARAD Overview ARAD (Active Real-time Autmatic Decisin Engine) is a technlgy that: Autmatically finds a set f business prcess, business level parameters and/r IT related cnfiguratin parameters s as t ptimize high level business bjectives Enables On-demand ptimizatin by recgnizing when changes ccur in the envirnment that require finding new ptimal cnfiguratin settings The business bjectives can be specified using a wide variety f business mdels. Examples include: Business Prcess mdels Rule Based mdels Ecnmic mdels such as CLV The ARAD technlgy prvides methdlgies, prcesses, architectures and algrithms t prvide the abve capabilities 2005 IBM Crpratin

12 ARAD Existing Applicatin Dmains Autmatic SLA parameter ptimizatin scenari (Autnmic Cmputing) On demand ptimizatin f financial messages in a messaging financial applicatin based n messages (USA Financial Enterprise) On demand ptimizatin f stck trading transactins in an etrading site using different effectrs (Autnmic Cmputing) On demand ptimizatin f incme generated by a netwrk using netwrk cnfiguratin parameters (IBM slutin in the Telc industry) 2005 IBM Crpratin

13 Scenari ptimizatin f pririty in manual exceptin handling queue Real-time decisin system Prblem: determine the pririty f errr repairs by manual agents. Transactins classified accrding t : custmer type, peratin type, $$$ value. Optimizatin criterin: minimize penalties. Apprach: The ptimizatin is dne whenever a significant change in the mix f traffic ccurs ( implicit cmplex event prcessing ), Best slutin is a given time framewrk (2 minutes The ptimizatin results are cmpared with the fllwing tw plicies: Unifrm priritizatin, i.e. assigning the same pririty t all messages (MQSeries default) A manual assignment created by an intelligent peratr, that assigns the pririties accrding t the penalty amunts (i.e. highest pririty assigned t message class fr which the highest penalty is paid) Penalty Amunts Penalty amunts Plicy Types Unifrm (default) plicy Manual intelligent setting Slutin fund by ARAD 2005 IBM Crpratin

14 Autmatic exceptin handling: The prblem: There are many different cases in which a business prcess behaves in an exceptinal way, this includes exceptins in data r prcess r getting int exceptinal state. Currently exceptins are handled either manually r by hard-cded ad-hc prgramming. Handling exceptins is a bttleneck in many systems, resulting in vilatin SLAs, and substantial manual wrk The slutin is based upn the fllwing bservatins: In many cases, there is a small set f thinking patterns behind the exceptin mitigatin This decisin pattern may be cntext-based IBM Crpratin

15 Scenari : Vilatin : A custmer exceeded its credit limit (specified as a cnstraint : custmer.ttal-spending <= custmer.credit-limit Stabilizers interpretatin : Restrict : abrt the transactin. Cascade : update the credit limit. Repair : update the amunt t the maximal amunt that will nt vilate the credit limit Frgive : recrd fr manual reslutin. Apply : call user defined functin t reslve Applicatins: exceptin reslving in trade prcessing, data cleansing. Messages fr Autmatic reslutin Unreslved Messages Messages Reslved Messages MQ Exceptin Detectr Self-healer Exceptin Q 2005 IBM Crpratin

16 IBM Slutins fr Event Detectin and Distributin Business Activity Mnitring WebSphere BI Mnitr WebSphere BI Event Brker Event Distributin WebSphere BI Message Brker CEP Detectr Ndes Cmplex Event Prcessing WebSphere BI Server Fundatin Prcess Executin WebSphere RFID & Telemetry Slutins DB2 II & CICS Event Publishers Event Detectin WebSphere BI Adapters WebSphere BI Cnnect 2005 IBM Crpratin

17 Cnclusin Adaptive behavir is part f IBM s business perfrmance management strategy The IBM Research Lab in Haifa serves as the cmpetence center fr cmplex event prcessing and real-time business ptimizatin, as such feedback frm the field is essential fr us. Mre details are available upn request 2005 IBM Crpratin