Der attraktive Einstiegspunkt in Ihre moderne IT HPE Software Service Broker

Transcription

1 Der attraktive Einstiegspunkt in Ihre moderne IT HPE Software Service Broker Christoph Meier Solution Consultant HPE Software 25. Mai 2016

2 You are not just delivering technology any more you are delivering an experience Forrester, The Foundation and Future of Service Catalog, 2013 and Beyond by Courtney Bartlett, 2014

3 Herausforderungen Kundenerwartung Interne Strategie Investitionsschutz IT Integrationsaufwand 3

4 Kurzer reality check? Wer hat ein internes / externes Shopping Portal? (z.b. Smartphone, Büro-Material, PC Zubehör, ) Wer hat ein internes / externes Support Portal? Wer hat eine Wissensdatenbank, welches für den Enduser zugänglich ist? Wer bezieht Dienstleistungen von externen Anbietern (SaaS, HR Lösung, CRM, Spesen, Ferien, ) Wer hat all diese Anforderungen zentralisiert und zugänglich gemacht über ein Single Portal? 4

5 Common applications and platforms funded outside the IT Data is leaving the organization Social media apps Revenue management apps Collaboration tools Customer analytics apps Backup and storage Digital marketing services

6 Required capabilities for enterprise IT IT as a service provider and broker Communication Meet Bundled services Software Business enablement Business applications Devices Security Support Changes/ releases Data Connect Traditional Private Public

7 Required capabilities for IT as a service broker Front door to IT Support Service Catalog Knowledge IT services integration

8 1 The front door to IT: HPE Propel portal Engaging, extensible portal Single front door to IT Single IT experience Capture 100% of IT demand Easy to find services and intuitive to use Extend, customize and personalize

9 Demo Service Broker Marketplace Portal

10 Modular apps: enabling short, rapid and iterative releases Continuously improve and move at business speed Painless Riskless Efficient V1.01 to V1.1 to V1.11

11 2 Systems of Engagement (SoE) Intuitive, unified and consistent user experience Self-service in a click Aggregation and brokering Aggregate from existing systems for increased time to value Single catalog integrated to multiple fulfillment systems Aggregate-review-publish CSA

12 2 Systems of Engagement key features HPE SM, SAW HPE CSA 3 rd Party Business Consumers HPE Propel Apps Service Exchange (SX) Source Systems

13 3 Open Service Exchange IT Management orchestration for multi-supplier/system environments Knowledge Base Catalog Aggregation HPE Propel Portal Search Mobile Access Catalog Offerings Support Branding, Themes, & Widgets Subscription Management HPE Propel Service Exchange Traditional Private Cloud Public Cloud Managed Cloud ITSM Cloud & automation BSM Other

14 How we add value Customers case studies Service aggregation vs consolidation

15 The Journey and Outcome University of Copenhagen Sopra-Steria leading European service provider (prototype only) Unified and single User Experience but still personal. Increased self-service. Single interface for 5 service desk systems with various Faculties themes and users needs. Tickets created via Portal above 35% (benchmark is around 60%) Embedded into existing KUnet (SharePoint, IT and non-it services) Knowledge hub for many knowledge sources with a single and universal search Increased customers satisfaction by providing a single, collaborative self-service portal Reduced cost and time by rapidly onboarding new customers: from 3-4 months to 2 weeks Become a true Service Broker: Integrated cloud providers for customers. Aggregated 3 Portals (HPE CSA, HPE SRC, Numergy CloudPortal) and multiple fulfillment systems AWS, MS Azure, HPE SM, HPE CSA and CISCO Multipoint integrations instead of 20+ point-to-point integrations

16 The Journey and Outcome HP IT A major European energy supplier Significantly accelerated service delivery SaaS deployment time cut from 3 weeks to 90 minutes 50% reduction in data center footprint 38% less in operational expenditures A single, HPE Propel portal and catalog for 320, 000+ employees Increased business agility Reduced 50 catalogs to one and 1300 services to 900 Gained ability to rationalize and manage multiple suppliers and systems 15% reduction in manual service desk activities 20-40% faster onboarding Increased end-user satisfaction

17 ABCs of the exceptional user experience Aggregate, bundle, create Aggregate all end-user facing services in a single catalog Bundle services from different catalogs and offer new services Govern Internal services Provide or broker services Public cloud services Managed services Secure Create new services and extend users portal

18 Zusammenfassung 18

19 Actions Feedback Formulare ausfüllen Besuchen Sie uns am Transformation Area Stand - Customer Use Case Syngenta Zusätzliche Informationen: 19

20 Danke für Ihr Interesse 20