How To Get Cloud Services To Work For You

Transcription

1 Product Overview Citrix CloudPortal Business Manager Unified cloud services delivery and business management platform

2 Enterprises and cloud providers have focused most of their initial cloud strategies on Infrastructure-as-a-Service (IaaS). However more and more end users are now embracing 3rd-party business and personal cloud services in the workplace through grass roots projects, ad hoc adoption and consumerization. In response, IT is redefining cloud strategies to expand from basic infrastructure to an all-encompassing IT-as-a-Service (ITaaS) model so they can centrally manage and deliver a broad array of cloud or IT services. Key Benefits Simplify cloud business management by unifying and automating cloud services provisioning, business/operations support systems, billing, metering and user management under a single, extensible and customizable platform. Empower users with self-service access to the cloud and IT services, infrastructure and account management tools they need from an easy to use cloud services catalog. Deliver a broad array of cloud services from a customizable catalog of services capable of delivering IaaS, PaaS, SaaS, STaaS, DaaS and enterprise applications built on extensible, cloud-scale platform. At the same time, cloud service providers are realizing that growing their market share in a highly competitive market with the abundance of service providers is certainly challenging. One way the cloud operators can differentiate their cloud is by delivering additional cloud and IT services such as storage, platforms, apps and more. This will also enable the service providers to reduce churn and increase customer stickiness. To achieve these goals, organizations need a solution that enables on-demand access to a broad array of cloud and IT services through a unified self-service catalog, while unifying the operations, commerce and management aspects of the cloud under a single integrated cloud business manager. CloudPortal Business Manager is an integrated cloud services delivery and business management platform, that unifies and simplifies the delivery, operational, commerce and user management aspects of a cloud. Organizations can aggregate infrastructure, cloud, IT and value add services and deliver them to users through a simple, self- service catalog of cloud services. Users can shop for cloud services and manage their account without calling tech support or waiting for services to be manually provisioned. Beyond service delivery, CloudPortal Business Manager centralizes the user management, provisioning and operational aspects of running a cloud into a single comprehensive cloud business platform. CloudPortal Business Manager includes powerful tools to automate provisioning and orchestration workflows along with customer service functions such as onboarding, billing and metering to more efficiently run your cloud. The extensible architecture makes it easy to deliver a broad array of cloud services, while integrating with existing business, operations and IT systems such as help desks, ticketing, payment gateways, CRM and billing systems. Custom business rules and workflow requirements can easily be injected for service interactions such as account activation and provisioning requests to ensure business processes and technical requirements are met. 2

3 Enterprises Move your organization to an ITaaS model Consistently deliver a broad array of IT or cloud service Regain control and compliance over cloud services Remove IT provisioning bottlenecks Cloud service providers Differentiate with more than IaaS Deliver a complete cloud business solution Increase customer loyalty and retention Decrease operational costs Typical use cases for CloudPortal Business Manager include: Enterprises Managing the complexity of aggregating, provisioning, and maintaining services from distributed, complex and heterogeneous cloud sources Improving business agility by removing IT provisioning bottlenecks Delivering infrastructure, cloud or IT services in a central, cohesive, and coherent manner Service Providers Gaining a competitive differentiator by offering more than just Infrastructure-as-a- Service (IaaS) or traditional hosted services Reducing churn and increasing stickiness with value added services, customized solutions and services not offered by their competitors or market leaders Monetizing additional cloud services and providing their customers with a complete cloud business solution Decreasing investments in staffing and development of custom portals, automation tools, billing and operations support systems 3

4 CloudPortal Business Manager Infrastructure User Management Catalog Management Administrator Consumer Self-Service Portal Billing Management Service Catalog Helpdesk and Support Work-flows Fulfillment User Management Service Connector Framework Virtual Desktops and Applications Application Platform and Access Control Storage Key features Cloud Services Delivery and business management Platform Simplify how clouds operate by automating and unifying service delivery and business operations onto a single cloud services delivery platform. CloudPortal enables you to efficiently manage and deliver a catalog of cloud solutions including IaaS, cloud and IT services. The comprehensive and extensible delivery platform combines user management, CRM, billing, pricing, reporting and support services onto one simple platform. Deliver a broad array of cloud and IT services Package and deliver IaaS, cloud, 3rd party or IT service from an intuitive self-service catalog. The extensible platform makes it easy to seamlessly deliver a broad array of cloud and IT services from CloudPortal leveraging a portfolio of pre-integrated partner solutions Tight integration with Citrix CloudPlatform, powered by Apache CloudStack, enables you to directly manage an IaaS offering including provisioning multiple hypervisors, controlling virtual machines, allocating storage, configuring networking settings and defining security rules. CloudPortal Business Manager also includes a connector for CloudPortal Services Manager for the delivery of desktops and hosted applications as-a-service. Self-service IT Empower users with simple, self-service access to shop for cloud services and manage their accounts without calling tech support or opening support tickets. Users have a single, comprehensive view of their cloud including utilization, availability, performance, billing, helpdesk and alerts. Pricing, metering and billing Define custom price points, track utilization, automate billing and payment processing all from a single extensible platform. 3rd-party plug-ins allow you to add additional protection measures including phone verification, credit card verification, CAPTCHA verification and GEO-based IP address rules. 4

5 Enterprise ready Integrate private clouds with existing IT and business systems to create workflow approval rules for new user activation and service provisioning to ensure department requirements and budget approvals are met. Active Directory integration enables granular delegated access control and service availability based on users, groups and roles. Enabling the journey to IT-as-a-Service enables cloud builders on their journey to IT-as-a-Service model by managing and delivering multiple cloud services through a single cloud services catalog. It unifies and simplifies the commerce, user management, service provisioning and operational aspects of running a cloud in a single comprehensive cloud business platform. Organizations can aggregate infrastructure, cloud, IT or value add service and enable users to provision them and manage accounts through a simple, self-service portal. The extensible architecture makes it easy to deliver a broad array of cloud services, while integrating with existing business, operations and IT systems. Corporate Headquarters Fort Lauderdale, FL, USA India Development Center Bangalore, India Latin America Headquarters Coral Gables, FL, USA Silicon Valley Headquarters Santa Clara, CA, USA Online Division Headquarters Santa Barbara, CA, USA UK Development Center Chalfont, United Kingdom EMEA Headquarters Schaffhausen, Switzerland Pacific Headquarters Hong Kong, China About Citrix Citrix (NASDAQ:CTXS) is a leader in mobile workspaces, providing virtualization, mobility management, networking and cloud services to enable new ways to work better. Citrix solutions power business mobility through secure, personal workspaces that provide people with instant access to apps, desktops, data and communications on any device, over any network and cloud. This year Citrix is celebrating 25 years of innovation, making IT simpler and people more productive. With annual revenue in 2013 of $2.9 billion, Citrix solutions are in use at more than 330,000 organizations and by over 100 million users globally. Learn more at Copyright 2014 Citrix Systems, Inc. All rights reserved. Citrix, CloudPortal, CloudStack and CloudPlatform are trademarks of Citrix Systems, Inc. and/or one of its subsidiaries, and may be registered in the U.S. and other countries. Other product and company names mentioned herein may be trademarks of their respective companies. 0714/PDF 5