Workspace Management ServiceDesk, Self-Service + Service Catalog User Services
|
|
- Vivien Walsh
- 8 years ago
- Views:
Transcription
1 Workspace Management ServiceDesk, Self-Service + Service Catalog User Services
2 01 WHY 01 EMPOWERING IT TO EMPOWER THE USER
3 02 WHAT 02 USER SERVICES PAIN POINTS
4 02 WHAT SOLVING THE PAINS IN USER SERVICES Is my IT organization aligned with our business objectives? Are my services and support costs increasing? Reduce IT costs How can I compete to external providers? Are my end-users satisfied and productive? How is my relationship with my customers and employees? Improve end-user satisfaction Are my customers loyal? Do I have a service provisioning strategy? How do I enforce company policies? Improve service provisioning Do I offer quality services to my organization?
5 03 HOW 03 SERVICE CATALOG
6 03 HOW Service Catalog OFFER GREAT SERVICES 24 X 7 01 End-user Self-Service Portal for IT services 02 Customer oriented offering of services and bundles 03 Flexible and transparent request and approval processes 04 Automated technical service provisioning 05 IT portfolio management for audience-specific offerings 06 Integrated source-related cost allocation
7 03 HOW Service Catalog PRODUCT BENEFITS -70% Reduce up to 70% of your service provisioning costs -40% Reduce up to 40% of help desk calls through self service max Highest possible automation in approval and provisioning processes Automated and source-related allocation of service costs Low administration efforts due to lean and audit-proof processes happy Satisfied customers due to quick response times and automated processes High transparency in services and costs for suppliers and customers Professional image creation as a modern IT provider
8 03 HOW Service Catalog PROVIDE THE DYNAMIC WORKPLACE. INDIVIDUALLY. ON DEMAND.
9 03 HOW 03 SERVICE DESK
10 03 HOW Service Desk SUPPORT YOUR CUSTOMERS HELP ON DEMAND 01 Comprehensive incident, problem and change management 02 Automated problem resolution (restore / recover / reinstall) 03 Comprehensive Service Level Management 04 User friendly Self-Service Portal including knowledgebase 05 Customizable user interface, data model and processes 06 Smart integration into Service Catalog and Compliance
11 03 HOW Service Desk PRODUCT BENEFITS -30% Reduce up to 30% of your support operation costs min Faster resolution times improve your service quality max Align your IT with business objectives and with ITIL best practice Define, track and measure service levels and reduce escalations Monitor your support performance and streamline support processes happy Satisfied customers due to quick response and resolution times Users are well-informed (statuses, known-issues, planned maintenance) Higher user autonomy through customer-friendly self-service
12 03 HOW Service Desk SUPPORT THE DYNAMIC WORKPLACE. ANYTIME. ANYWHERE.
13 03 HOW 03 MOBILE APPS
14 04 HOW Mobile Apps SUPPORT YOUR CUSTOMERS HELP ON DEMAND 01 Comprehensive incident, problem and change management 02 Automated problem resolution (restore / recover / reinstall) 03 Comprehensive Service Level Management 04 User friendly Self-Service Portal including knowledgebase 05 Customizable user interface, data model and processes 06 Smart integration into Service Catalog and Compliance
15 04 HOW Service Desk PRODUCT BENEFITS -30% Reduce up to 30% of your support operation costs min Faster resolution times improve your service quality max Align your IT with business objectives and with ITIL best practice Define, track and measure service levels and reduce escalations Monitor your support performance and streamline support processes happy Satisfied customers due to quick response and resolution times Users are well-informed (statuses, known-issues, planned maintenance) Higher user autonomy through customer-friendly self-service
16 04 HOW Service Desk SUPPORT THE DYNAMIC WORKPLACE. ANYTIME. ANYWHERE.
17 M42MOBILE HD THE MATRIX42 IPAD APP IT SERVICE MANAGEMENT TO GO
18 CHALLENGES
19 CHALLENGES TOP CHALLENGES HOW TO SUPPLY MOBILE USERS WITH ACCESS TO THE SERVICE CATALOG AND SELF SERVICE?
20 CHALLENGES TOP CHALLENGES HOW TO INCREASE CUSTOMER SATISFACTION AND ANSWER DEMAND FOR IT CONSUMERIZATION?
21 CHALLENGES TOP CHALLENGES HOW TO PROVIDE SERVICE TECHNICIANS WITH ACCESS TO THEIR TICKETS WHEN THEY ARE OUT IN THE FIELD?
22 CHALLENGES TOP CHALLENGES HOW TO GRANT LINE MANAGERS MOBILE ACCESS TO SERVICE REQUESTS TO SPEED UP APPROVALS?
23 SOLUTION
24 SOLUTION MATRIX42 IPAD APP BENEFITS MANAGEMENT SERVICE DESK WORKER Enable BYOD and SaaS strategies Provide KPIs anytime, anywhere Approve service requests on the go See how the IT organization is performing Social Integration Inform users about issues, downtimes, maintenances Mobile incident management Mobile knowledge management Mobile service activity overviews Management by exception through dashboards Management Dashboards
25 SOLUTION MATRIX42 IPAD APP BENEFITS IT DEPARTMENT END USER Provide Service Catalog & IT support for end users Enable easy MDM enrollments Manage company RSS feeds, Twitter, and Facebook Adapt the app to company standards (Themes) Allow configuration via profile Enable IT personnel Single point to receive the latest company information Report incidents and interact with the service desk Access the company knowledge base Order IT services on your mobile device Access the company address book Social integration hub
26 SUMMARY
27 SUMMARY CUSTOMER BENEFITS INCREASED CUSTOMER SATISFACTION HIGH FLEXIBILITY AND MOBILITY FOR END-USERS DECREASED RUNTIMES FOR SERVICE APPROVALS HIGH MOBILITY FOR SERVICE TECHNICIANS EFFICIENT AND AGILE CORPORATE IT
28 03 HOW 03 WORKFLOW STUDIO
29 03 HOW Workflow Studio DESIGN AND AUTOMATE YOUR PROCESSES. EASY AND QUICK.
30 03 HOW 03 8 ITIL CERTIFIED PROCESSES
31 03 HOW ITIL Certified Processes Incident Management Problem Management Change Management Service Level Management Service Asset & Configuration Management Service Catalog Management Service Portfolio Management Request Fulfillment
32
The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence
How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................
More informationIT Operations Management. Intelligent. Integrated. Innovative.
IT Operations Management Intelligent. Integrated. Innovative. Who We Are We are Symphony SUMMIT. We offer intelligent, integrated, and innovative solutions for managing IT operations. Our mantra is to
More informationIBM Tivoli Service Request Manager
Deliver high-quality services while helping to control cost IBM Tivoli Service Request Manager Highlights Streamline incident and problem management processes for more rapid service restoration at an appropriate
More informationElevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers
Elevate the Consumer Experience: Creating a Win-win for Both IT and its Consumers Introduction in Action Why the Need to Improve the Consumer Experience for IT Services? The consumerization of IT has heightened
More informationMANDATORY CRITERIA. 1. Does the tool facilitate the creation, modification, fulfillment and closure of Service Request records?
MANDATORY CRITERIA 1. Does the tool facilitate the creation, modification, fulfillment and closure of Service Request records? 2. Does the tool provide a pre-defined list of services which can be requested
More informationAlcatel-Lucent Managed Services Overview
Alcatel-Lucent Managed Services Overview Operators have to continuously evolve their networks and be savvy about the use of technology to meet the exploding bandwidth demand being created by today s end
More informationHP Service Manager software
HP Service Manager software The HP next generation IT Service Management solution is the industry leading consolidated IT service desk. Brochure HP Service Manager: Setting the standard for IT Service
More informationSapphireIMS Service Desk Feature Specification
SapphireIMS Service Desk Feature Specification All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission of Tecknodreams
More informationLANDesk Service Desk. Outstanding IT Service Management Made Easy
LANDesk Service Desk Outstanding IT Service Management Made Easy Deliver Outstanding IT Services to Employees, Citizens and Customers LANDesk Service Desk enables organizations to deliver outstanding IT
More informationEMPOWERING THE DYNAMIC WORKPLACE
EMPOWERING THE DYNAMIC WORKPLACE Matrix42 has been positioned in the visionary quadrant of the Gartner Magic Quadrant as the only vendor that enables organizations to manage physical, virtual and mobile
More information3 Service desk predictions for 2013
3 Service desk predictions for 2013 Learn how IT departments will improve process, consolidate systems and reduce budgets. 2 Today, technology touches nearly every aspect of our lives. We still have desktop
More informationBMC Remedy with Smart IT
solution white paper BMC Remedy with Smart IT Revolutionizing IT Service Support with Game-changing Innovation Table of Contents 1 EXECUTIVE SUMMARY 1 TRADITIONAL SERVICE DESK TOOLS HAVE SHORTCOMINGS 1
More informationManageEngine ServiceDesk Plus - MSP Training Agenda
ManageEngine ServiceDesk Plus - MSP Training Agenda Introduction Target Audience Who Should Attend Course Objectives Course Agenda 1. Introduction : This document outlines the training plan for ManageEngine
More informationIntelligent Service Centre. A smarter way to drive continuous improvement in business processes.
Intelligent Service Centre the way we do it Intelligent Service Centre A smarter way to drive continuous improvement in business processes. Bring a business focus to end-user support. Business leaders
More informationProven deployments across different Industry verticals; Being used by leading brands
What is SapphireIMS? Comprehensive IT Service Management Suite consisting of IT Service desk certified as per ITIL 3.0 (ITSM) IT Asset management (ITAM) Business Service Monitoring (BSM) IT Automation
More informationIs it Time to Modernize Your Service Desk?
THOUGHT LEADERSHIP WHITE PAPER Is it Time to Modernize Your Service Desk? By Michele McFadden, Senior Director of Product Management, BMC Software When you pick a program to record on your DVR, purchase
More informationIT Enterprise Services
IT Enterprise Services Enterprise Mobility Management...in the cloud. Powered by Is your enterprise mobile ready? The mobility challenge is on. By 2020 Gartner predict that 26 billion devices will be connected
More informationAddress IT costs and streamline operations with IBM service request and asset management solutions.
Service management solutions To support your IT objectives Address IT costs and streamline operations with IBM service request and asset management solutions. Highlights Help service desk technicians become
More informationHP Service Manager. Software Version: 9.34 For the supported Windows and UNIX operating systems. Processes and Best Practices Guide
HP Service Manager Software Version: 9.34 For the supported Windows and UNIX operating systems Processes and Best Practices Guide Document Release Date: July 2014 Software Release Date: July 2014 Legal
More informationHP Service Manager. Software Version: 9.40 For the supported Windows and Linux operating systems. Processes and Best Practices Guide (Codeless Mode)
HP Service Manager Software Version: 9.40 For the supported Windows and Linux operating systems Processes and Best Practices Guide (Codeless Mode) Document Release Date: December, 2014 Software Release
More informationLuis Melo Head of CRM/CX. Capventis. Policy Automation. Knowledge Management. Field Service Management. Web Customer Service
Luis Melo Head of CRM/CX MARKETING CLOUD Capventis COMMERCE CLOUD SERVICE CLOUD SALES CLOUD SOCIAL CLOUD Web Customer Cross Channel Policy Automation Field Cloud Platform MARKETING CLOUD COMMERCE CLOUD
More informationFeature Comparison. Help Desk. Ticket Management. Email to Ticket. Fully Customizable User Interface. Escalation Rules.
Feature Comparison Help Desk Ticket Management Email to Ticket Fully Customizable User Interface Escalation Rules Routing Rules Granular Permission Control Customizable Survey Multiple Survey Questions
More informationIT Service Management. The Role of Service Request Management
RL Consulting IT Service Management The Role of Service Request Management Prepared by: Rick Leopoldi June 1, 2007 Copyright 2001-2007. All rights reserved. Duplication of this document or extraction of
More informationProcess Efficiencies with Kinetic Request
Process Efficiencies with Kinetic Request An executive view of the benefits and financial impact of enterprise request management Overview Kinetic Request, coupled with Kinetic Task, is an enterprise request
More informationIT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager
IT Service Management by SAP Africa (ITSM) Dirk Smit ALM Engagement Manager Optimize IT Operations Process Support Business Goals CIO CEO/CFO Reliable Business Support Changes to improve IT services are
More informationServiceDesk Plus On-Demand QUICK START GUIDE
ServiceDesk Plus On-Demand QUICK START GUIDE ServiceDesk Plus On-Demand is an online help desk software built on the ITIL framework with integrated asset management. It is available in 15 different languages
More informationSolution brief. HP solutions for IT service management. Integration, automation, and the power of self-service IT
Solution brief HP solutions for IT service management Integration, automation, and the power of self-service IT Make IT indispensable to the business. Turn IT staff into efficient, cost-cutting rock stars.
More informationWHITE PAPER. iet ITSM Enables Enhanced Service Management
iet ITSM Enables Enhanced Service Management iet ITSM Enables Enhanced Service Management Need for IT Service Management The focus within the vast majority of large and medium-size companies has shifted
More information02 General Information. 03 Features. 06 Benefits.
invgate 02 General Information. 03 Features. 06 Benefits. Index. 02 General Information. Improve your IT department Managing Service Support just got easier Despite growing connectivity, data accessibility
More informationITSM Process Description
ITSM Process Description Office of Information Technology Incident Management 1 Table of Contents Table of Contents 1. Introduction 2. Incident Management Goals, Objectives, CSFs and KPIs 3. Incident Management
More informationSMART Service Desk. Abhijeet Group Implements SMART Service Desk IT Service Management Solution
SMART Service Desk www.smartservicedesk.com Success Story Abhijeet Group Implements SMART Service Desk IT Service Management Solution Abhijeet Group is a well-diversified business entity with significant
More informationElevate Customer Experience and Engagement in the New Digital World
Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,
More informationWhite Paper: AlfaPeople ITSM 2013. This whitepaper discusses how ITIL 3.0 can benefit your business.
White Paper: AlfaPeople ITSM 2013 This whitepaper discusses how ITIL 3.0 can benefit your business. Executive Summary Imagine trying to run a manufacturing business without a comprehensive and detailed
More informationinfo@hensongroup.com www.hensongroup.com
With the Henson Group s solution, companies can: Reduce IT help desk costs Improve employee productivity Better allocate IT resources and position IT as a strategic asset Easily manage and maintain a self-service
More informationCloud Services Catalog with Epsilon
Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these
More informationService Management is a journey Who s got the map? Simon King BMC Software
Service Management is a journey Who s got the map? Simon King BMC Software We are Struggling to Keep Pace with Change Where do we go next? Copyright 3/8/2012 BMC Software, Inc 2 % Incidents reported by
More informationWINNING THE BYOD GAME
How to Create a Realistic Governance Strategy WINNING THE BYOD GAME Presented by Cask, LLC and Cherwell Software Webinar March 2012 Agenda 2» Introductions» How did we get here?» Where do we start?» Governance
More informationSummit Platform. IT and Business Challenges. SUMMUS IT Management Solutions. IT Service Management (ITSM) Datasheet. Key Benefits
Summit Platform The Summit Platform provides IT organizations a comprehensive, integrated IT management solution that combines IT service management, IT asset management, availability management, and project
More informationTrack-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution
The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save
More informationSelf Service. Jeff Hance LANDESK Software
Self Service Jeff Hance LANDESK Software Who we are Our History 1985 Founded (LAN Systems) 1991 Pioneered Systems Management with Intel 2002 Spun out Business Product Lines LANDesk - Wavelink - Shavlik
More informationITIL 101 Panel Discussion
ITIL 101 Panel Discussion Robert R. Cumberland, Certified ITIL Support & Restore Practitioner Services Support Manager Purdue University 302 Wood St. W. Lafayette, IN 47907-2108 (765) 496 8280 robc@purdue.edu
More informationNew Service Desk (Trending & Considerations)
EAITSM Free Webinar New Service Desk (Trending & Considerations) Cairo, Egypt Thursday, February 05, 2015 Service Desk vs. Helpdesk Helpdesk Technically Focused Immediate response to end-user IT needs
More informationSymantec ServiceDesk 7.1
Information Technology Infrastructure Library support and process automation puts the service back in service desk Data Sheet: Endpoint Management Overview IT departments are coming under pressure to do
More informationSharePoint Case. Management System. Technical White Paper. Build strong customer relationship with robust and inventively designed Ticketing Tool
SharePoint Case Management System Technical White Paper Build strong customer relationship with robust and inventively designed Ticketing Tool An Innovation by : Contents SharePoint Case Management System-
More informationSMART Service Desk. Implementation of ITIL Service Desk for a Leading Automotive Distributor
SMART Service Desk www.smartservicedesk.com Success Story Implementation of ITIL Service Desk for a Leading Automotive Distributor A leading automotive distributor, Abdul Latif Jameel Financial Services
More informationMobile Device Management
Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,
More informationThree simple steps to effective service catalog and request management
Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive
More informationVirginia Farm Bureau Reduces Compliance Costs by 50 Percent with CA Cloud Service Management
CUSTOMER SUCCESS STORY October 2012 Virginia Farm Bureau Reduces Compliance Costs by 50 Percent with CA Cloud Service Management CLIENT PROFILE Industry: Agriculture Company: Virginia Farm Bureau BUSINESS
More informationLeveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience
Leveraging Mobility to Drive Productivity and Provide a Superior IT Service Management Experience Emerging Trends Create New Business and Consumer Expectations It s no secret that the enterprise IT landscape
More informationWhite Paper Help Desk Software for Manufacturers A Critical Customer Satisfaction Tool
White Paper Help Desk Software for Manufacturers A Critical Customer Satisfaction Tool Seradex White Paper Help Desk Software for Manufacturers Page 1 of 6 Table of Contents HELP DESK SOFTWARE FOR MANUFACTURERS:...3
More informationwe can Automating service delivery for the dynamic data center of the future Brandon Whichard
Executive Brief Automate Service Delivery September, 2010 addressing today s problems while setting the stage for an agile infrastructure Automating service delivery for the dynamic data center of the
More informationEffortless Customer Service with SAP Cloud for Service
SAP Brief SAP CRM SAP Cloud for Service Objectives Effortless Customer Service with SAP Cloud for Service Discerning customers require expert service attention Discerning customers require expert service
More informationperformance indicators (KPIs) are calculated based on process data, and displayed in easy-to-use management views.
DATA SHEET iet ITSM IT Service Management through ITIL To keep a business running as smoothly as possible, IT must operate by defined processes and must align itself with business needs. There are guidelines,
More informationEnabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management
Enabling ITIL Best Practices Through Oracle Enterprise Manager, Session #081163 Ana Mccollum Enterprise Management, Product Management Andy Oppenheim Enterprise Management, Product Management Mervyn Lally
More informationIs ITIL right for you? Understand the benefits of Implementing ITIL Processes
Is ITIL right for you? Understand the benefits of Implementing ITIL Processes What I ve seen in the Industry De facto set of best practices for IT Service Management Adoption growing at a steady rate ITIL
More informationSelf Service. Jeff Hance LANDESK Software
Self Service Jeff Hance LANDESK Software Who we are Our History 1985 Founded (LAN Systems) 1991 Pioneered Systems Management with Intel 2002 Spun out Business Product Lines LANDesk - Wavelink - Shavlik
More informationOverview Application Incident Management. David Birkenbach ALM Solution Management August 2011
Overview Application Incident David Birkenbach ALM Solution August 2011 How the New SAP Solution Manager Supports Business & IT SAP Solution Manager 7.1 provides: Better coverage of the complete customer
More informationOperationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment
Microsoft IT Systems Strategy DATACENTER APPLICATIONS Process-Led, Model-Driven Unified and Virtualized USER-CENTRICITY ServiceEnabled Basic Standardize d Rationalized Dynamic Cost center Efficient cost
More informationWhat s New With HP Service Manager and Universal CMDB December 18, 2014
What s New With HP Service Manager and Universal CMDB December 18, 2014 Copyright 2014 Vivit Worldwide Copyright 2014 Vivit Worldwide Brought to you by Copyright 2014 Vivit Worldwide Hosted by Laura Walker
More informationMy Experience. Serve Users in a Way that Serves the Business.
Infrastructure Services the way we do it My Experience Serve Users in a Way that Serves the Business. A Smarter Strategy for Empowering Users IT has entered a new era, and CIOs need to perform a delicate
More informationTransforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com
Transforming IT into an App Store Service Catalog Part I: Why Should I care? www.caskllc.com Who are we? 2 Jason Rosenfeld» ITSM Practice Lead at Cask, LLC» 15+ years ITSM and IT Operations experience
More informationDigital Service Centre. Automate support and empower users.
Digital Service Centre the way we do it Digital Service Centre Automate support and empower users. Higher-quality support at a lower total cost. The automated, self-help service desk has been on the IT
More informationHP Service Manager software. The HP next-generation IT Service Management solution is the industry-leading consolidated IT service desk.
software The HP next-generation IT Service solution is the industry-leading consolidated IT service desk. : setting the standard for IT service management solutions with a robust lifecycle approach to
More informationAddress IT costs and streamline operations with IBM service desk and asset management.
Asset management and service desk solutions To support your IT objectives Address IT costs and streamline operations with IBM service desk and asset management. Highlights Help improve the value of IT
More informationSage 300 ERP 2014 Get more done.
Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences
More informationUnisys Innovation Plan
Unisys Innovation Plan June 12th, 2015 Our View of the Market Unisys regards user support, cloud/datacenter, applications, data, analytics, social, service management and security as essential components
More informationSolution Brief and Key Features Datasheet
SMART Service Desk ITIL 2011 + ISO 20000 + SaaS www.smartservicedesk.com Solution Brief and Key Features Datasheet SMART Service Desk - IT Service Management Suite SMART Service Desk Service Management
More informationSOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG. Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them?
SOLUTION BRIEF CA SERVICE MANAGEMENT - SERVICE CATALOG Can We Manage and Deliver the Services Needed Where, When and How Our Users Need Them? SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT
More informationEnterprise Mobility Management -
Enterprise Mobility Management - by United States Page 1 of 5 United States My Partner Central Training Community Store Products Support Downloads Consulting Partner Programs Company Home / Enterprise
More informationSMART CRM Desk for Service Sector. Solution for Customer Relationship Mgmt (CRM) in Service Industry
SMART CRM Desk for Service Sector Solution for Customer Relationship Mgmt (CRM) in Service Industry SMART CRM Desk for Service Sector A unique solution for the aftermarket warranty and service operations,
More informationBriefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM
Briefing Paper Top 10 IT cost-saving benefits IT Managers should be getting from ITSM Configuration not customisation Get the reporting you need Business rules and workflow integration Let customers help
More informationHR Helpdesk. itouch Vision. This document gives an overview of itouch Vision s HR Helpdesk and discusses the different features and functionality.
itouch Vision HR Helpdesk This document gives an overview of itouch Vision s HR Helpdesk and discusses the different features and functionality. For further information, about implementation and pricing
More informationFind the IT Service Management Solution that s Right for Your Business. A Buyer s Guide for Executives
Find the IT Service Management Solution that s Right for Your Business A Buyer s Guide for Executives Executive Summary Today, IT is relied upon to support a broad spectrum of users and business services
More informationCisco Mobile Collaboration Management Service
Cisco Mobile Collaboration Management Service Cisco Collaboration Services Business is increasingly taking place on both personal and company-provided smartphones and tablets. As a result, IT leaders are
More informationMobile Device Management for CFAES
Mobile Device Management for CFAES What is Mobile Device Management? As smartphones and other mobile computing devices grow in popularity, management challenges related to device and data security are
More informationTAA clients are provided with a toll-free number for their clients to access the service desk, valid throughout North America.
TELUS AgentAnywhere Powered by Support Excellence Inc. Service Delivery solutions. This document outlines the ability of TELUS AgentAnywhere, Powered by Support Excellence, to provide service desk solutions
More informationThe SCCD Top 10: Why Your IT Department Should Consider IBM SCCD
The SCCD Top 10: Why Your IT Department Should Consider IBM SCCD What is ITSM? Simply put, IT Service Management (ITSM) is a process-based practice intended to align the delivery of IT services with needs
More informationHow To Standardize Itil V3.3.5
Business white paper Standardize your ITSM An HP approach based on best practices Table of contents 3 Introduction 3 Benefits and challenges 5 The HP approach to standardizing ITSM 6 Establish an IT operations
More informationCA Service Desk Manager
PRODUCT BRIEF: CA SERVICE DESK MANAGER CA Service Desk Manager CA SERVICE DESK MANAGER IS A VERSATILE, COMPREHENSIVE IT SUPPORT SOLUTION THAT HELPS YOU BUILD SUPERIOR INCIDENT AND PROBLEM MANAGEMENT PROCESSES
More informationSafe Harbor Statement
Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment
More informationHow To Get Cloud Services To Work For You
Product Overview Citrix CloudPortal Business Manager Unified cloud services delivery and business management platform Enterprises and cloud providers have focused most of their initial cloud strategies
More informationImplementation Date: November 9, 2012. Table of Contents. Section Description Page
Recommended by ITM Steering Committee: June 27, 2012 Recommended by President s Council: November 9, 2012 Approved by Executive Committee: January 24, 2013 NAIT Guideline ITM.1.6 ITS Help Desk Implementation
More informationProtection & control across all your mobile devices
Protection & control across all your mobile devices Keep sensitive company data safe with industry-leading mobile device management solutions from eir Business. Call us on 1800 299 799 to find out more
More informationWhat s New for HP Service Anywhere & Service Manager September 15, 2015
What s New for HP Service Anywhere & Service Manager September 15, 2015 Copyright 2015 Vivit Worldwide Copyright 2015 Vivit Worldwide Brought to you by Copyright 2015 Vivit Worldwide Hosted by Laura Walker
More informationMaking Better Use of your Helpdesk System
TechExcel Making Better Use of your Helpdesk System Executive Summary In today's highly competitive business environment, getting more use of your helpdesk system should be a primary concern for any size
More informationIT AS A SERVICE BROKER
IT AS A SERVICE BROKER MIT Sloan CIO Symposium May 21, 2014 Thomas P. Roloff Senior Vice President EMC Global Services twitter: @TRoloff 1 Why Transformation? Business is Changing Faster Than IT Business
More informationFrom Virtualized to ITaaS. Copyright 2011 EMC Corporation. All rights reserved.
From Virtualized to ITaaS 1 Priority Discussion Topics Laying the foundation for IT-as-a- with the right architecture Key process areas and capabilities that need to be rethought during the process (ie.
More informationAnceroAir Mobile Device Management (MDM) Service Guide
AnceroAir Mobile Device Management (MDM) Service Guide Contents Service Overview... 3 Core Mobile Device Management... 3 Mobility Management Bundle... 3 Secure Productivity Suite... 4 TouchDown (with Exchange
More informationEnhancing Productivity. Enabling Success. Sage CRM
Enhancing Productivity. Enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationEnhancing productivity, enabling. Success. Sage CRM
Enhancing productivity, enabling Success. Sage CRM Customer Relationship Management Customer Relationship Management (CRM) is far more than just a software application. It is a business solution that gives
More informationThree simple steps to effective service catalog and request management
Three simple steps to effective service catalog and request management Prepare for cloud initiatives and get incremental ROI with self service catalog and request management Business white paper Executive
More informationIT service Management & Symantec Altiris Integration
IT service Management & Symantec Altiris Integration 2012 version for ITSM Pat Group: Helpdeskadvanced for ITSM en-1.00 It's a scalable software solution, flexible, highly configurable for IT process management
More informationSapphireIMS 4.0 Service Desk Feature Specification
SapphireIMS 4.0 Service Desk Feature Specification v1.4 All rights reserved. COPYRIGHT NOTICE AND DISCLAIMER No parts of this document may be reproduced in any form without the express written permission
More informationRequest Fulfillment Management. ITG s CENTRE Service Record Screen
MANDATORY CRITERIA 1. Does the tool facilitate the creation, modification, fulfillment and closure of Service Request records? Comments: Yes. The tool facilitates; the creation of a fulfillment with a
More informationMarval Software Limited. G Cloud iii Framework Service Definition
1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)
More informationSage 100 ERP 2014 Connect your business.
Sage 100 ERP 2014 Connect your business. The foundation for connecting your business to provide a better customer experience, increase revenue, and make better business decisions New web and mobile functionality:
More informationCopyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Please give me your feedback Session Speaker Use the mobile app to complete a session survey 1. Access My schedule 2. Click on this session 3. Go to Rate & review If the session is not on your schedule,
More informationallchoice We are XMA. Empowering employee device choice within the workplace
allchoice Empowering employee device choice within the workplace We are XMA. We are XMA. We deliver innovative IT solutions that enhance how people learn, teach, govern, deliver healthcare and do business.
More informationSESSION 509 Tuesday, November 3, 11:15am - 12:15pm Track: Strategic View
SESSION 509 Tuesday, November 3, 11:15am - 12:15pm Track: Strategic View Using the Building Blocks of ITIL to Connect Development and Operations Elizabeth Fortunato Deputy Chief, US Federal Courts elizabeth_fortunato@ao.uscourts.gov
More informationIDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis
IDC MarketScape IDC MarketScape: Worldwide Service Desk Management Software 2014 Vendor Analysis Robert Young THIS IDC MARKETSCAPE EXCERPT FEATURES: CHERWELL SOFTWARE IDC MARKETSCAPE FIGURE FIGURE 1 IDC
More information