Airline SerViCeS AnD SOlUTiOnS

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1 TRAVEL AND TRANSPORTATION Airline SerViCeS AnD SOlUTiOnS ceicomgroup.com

2 GlOBAl experience AnD local PreSenCe CEICOM AMERICA Moreno 970 Piso 1 C1091AAT Buenos Aires Argentina Tel.: + (5411) Fax: + (5411) CEICOM EUROPA Avda. de Bruselas, Alcobendas (Madrid) Spain Tel.: + (3491) Fax: + (3491) CEICOM reserves the right to modify these specifications without prior notice

3 FrOM STrATeGY TO implementation indra in air transportation Indra Offering includes a wide range of solutions, technology components and services, from strategy to operations, which are basically aimed at controlling and managing complex and/or critical processes: ecommerce: Indra re-shapes your conversion funnel to increase profit, optimizing your results, getting better ratios at lower cost and cutting unnecessary expenses. Business intelligence: using Aracs MIS (airline oriented) or any other BI tool, Indra can turn data into information, building key reports to follow-up and take best decisions at the right time. Customer relationship: gather relevant information to know the client, analyse it, extract all the potential and use it to increase sales. Indra can do this using any existing CRM tool or by finding a tailormade solution Clients Airlines, Tours Operators, Travel Agencies and Hotels Air Traffic Authorities, Airport and Handling Agent Strategy Consulting processes and operations Solutions and Services innovation, TAlenT, TeCHnOlOGY, SOlUTiOnS, SerViCeS 1/3 of world air traffic is handled by countries using Indra technology Differentiated offer based on innovation and technological excellence STrATeGiC COnSUlTAnCY Top 3 in the Spanish strategic consulting market More than 400 consultants and annual turnover of 60 million Group specialising in airline consultancy revenue ACCOUnTinG, inventory & loyalty Specialised personnel with experience in airlines +30 airlines already use our products successfully +130 m. pax/year handled using Aracs solution 75% of all Latin American passengers are processed using the Aracs solutions

4 WHO We Are The premier it company in Spain and a leading IT multinational in Europe and Latam r+d+i 3 years 500M Collaboration with more than 100 universities and research centres 30,000 professionals 78% graduates and higher qualifications over 40 nationalities International: More than 8,500 professionals 2,380 M in revenues 106 countries projects per year CeiCOM leader in front and back office airline solutions and services Market leader in South America Over 20 years experience helping airlines to reduce costs More than 200 Professionals More than 30 airlines using Aracs iata Strategic Partner Presence in 5 Continents Well known products among the industry 75 % of latam passengers revenue accounted Million Passenger accounted with Aracs lcc Revenue Accounting SiS Compliant by 2010 Solution 6 flexible solutions that can be implemented integrated or independently. New version every year. Customization on demand. User meeting every 2 years. Flexible implementation model for all the products. Well know products among the industry Geography Head Office in Madrid. Development center in Buenos Aires. BPO Centers in MAD, BUE and MUM. Commercial representatives in South Africa, Italy, Mexico and India. Data center in Madrid, at Indra facilities.

5 Together, Ceicom and indra offer a powerful combination: deep insight into the challenges and needs of the airline industry, and the financial might, capability and breadth of experience to deliver long-lasting solutions and an unbeatable quality of service to our clients. Industry knowledge Capability CEICOM IT Innovation capability INDRA - CEICOM differentiated market offerings INDRA A portfolio of specific products tailored to the industry combined with the knowledge, technological capabilities and service delivery models allow significantly increased levels of efficiency and value for the business. A range of flexible models of collaboration available, from in-house solutions up to full operational business process support. Some relevant Projects & Customers Business Plan and launching: INDRA prepared the Business Plan and implemented all the process needed for the definitive starting operations of the Airline, one of the most successful regional airlines in Europe Airport Operations reengineering: Re-desing of the main operations of the Airline in order to decide whether to move the new T2 terminal at México DF airport including service improvements and overall reduction in operating costs Frequent Flyer programme: The airline commissioned our Systems design branch to manage its FFP. It is integrated into airline s website and also linked to a large number of aeronautic and other partners night Fleet Assignment Tool: Fleet management tool intended for optimising the daily fleet assignment, taking into account different constraints: commercial, operational, crew-related, maintenance, etc. Sales and revenue accounting systems: developed by CEICOM for the whole airline: revenue control, sales auditing, cash control. All in a web-based solution for improved reliability and lower cost Start Up of long-haul Virgin Blue subsidiary which has implemented Aracs in BPO mode all owing huge savings for a company that covers the routes between Australia and the USA.

6 revenue ACCOUnTinG SerViCe MODelS ARACS CAN BE DELIVERED IN DIFFERENT WAyS. In House ASP BPO Hardware Operative System Data base software IT Processes responsibility IT support ARACS License ARACS Maintenance Users Requires training Form of payment Client s CEICOM / INDRA CEICOM / INDRA Client s CEICOM / INDRA CEICOM / INDRA Client s CEICOM / INDRA CEICOM / INDRA Client s IT area CEICOM / INDRA CEICOM / INDRA Client s IT area CEICOM / INDRA CEICOM / INDRA Included in Included in Included in the rent the service the service Included in Included in Included in the rent the service the service Client s staff Client s staff CEICOM Yes Yes No Monthly Rent Monthly fees Monthly fees Taking into account the private characteristics of each airline company we offer flexibility in the implementation of the service model. SIS & PCI Compliant Application Functionality Aracs is a modern application developed to integrate the source of Sales / Refund information with the uplift data in the matching process fulfilling IATA regulatory requirements: SALES / REFUND IN. INTERLINE BILLING MATCHING ACCOUNTING P R O R ATIN G FLOWN OUT. INTERLINE BILLING