IT SERVICES AND SOLUTIONS FOR TRAVEL INDUSTRY MOVE

Transcription

1 IT SERVICES AND SOLUTIONS FOR TRAVEL INDUSTRY MOVE

2 MOVE with the experts At ITC Infotech, adding real value to our clients' businesses is a cardinal principle which we abide by. Cost effective innovation is the proven route for improving the operational efficiency of existing IT investments and for maximizing the returns on investment. We track changing business trends which enables us to position our customers with a clear edge over the competition. Naturally, this has enhanced our reputation as providers of customer delight more than mere customer satisfaction. Our gamut of services and solutions for travelers runs across the different segments of the travel industry: airport operations, passenger services, cargo services, Independent Software Vendors (ISVs) and more. Our applications are customized to the client's needs and are easily scalable according to the required scope and performance. Our cutting-edge technology augments our domain knowledge, boosting the quality of our services and solutions. Additionally, our flexible engagement models, customisable delivery frameworks and innovative pricing options position us a cut above the competition - fostering our strong commitment to our clients. We have dedicated our resources to furthering our capabilities towards exceeding customer expectations, so that each unique requirement, process, and service deliverable is tailored exactly to each individual customer demand. Core Expertise ndomain practitioners with vast functional and IT experience from the industry nniche solutions aimed at specific business requirements, challenges in critical performance areas and regulatory compliance npartnerships with global Travel ISVs ntechnology Centres of Excellence (CoEs) to incubate technology capabilities aligned to the Travel industry - Analytical Customer Relationship (CRM) & Interline e- Ticketing ncommitted to quality and process excellence - CMM Level 5, ISO 9001, ISO and ITIL, ITSM compliant delivery

3 beyond barriers CRM (Siebel) Core Application Operational Area Cargo (efreight) Revenue E-Commerce & Distribution(Testing) Loyalty Revenue Accounting Weight & Balance Booking Engine O & D Amadeus Altea Reservation Sales Business Intelligence Gate Scheduling / Optimization Order Product Mix Amadeus Altea Inventory Marketing Data Warehousing Fleet Scheduling RFID (Active & Passive) Route Optimization Amadeus Altea DCS CFS Crew Scheduling Analytics Vehicle Tracking Flight Mobile Technologies Cargo Tracking Partner Billing ULD Tracking Customer Services Application Software napplication Development napplication Maintenance & Support ntesting & Testing Automation nlegacy Migration nsystem Integration nimplementation & Upgrade Consulting nenterprise Portfolio Rationalization noutsourcing Assessment nquality Consulting nprocess Consulting narchitecture Consulting Infrastructure Support nremote Services nmanaged Desktop Services nserver Consolidation nactive Directory Services nhelpdesk Services ninfrastructure Support

4 MOVE to customised solutions Customer Successes Customer Successes Superior customer loyalty through a new generation loyalty system Our Client One of the oldest operating airlines in the world. Requirement The current loyalty programme was cumbersome and difficult to update frequently. The client required a simpler integrated solution. Solution We introduced 'Siebel Loyalty' to replace the existing loyalty system along with a full project life cycle execution. Our in-depth knowledge of the Airline industry has keen insights into the loyalty programme that our client has used which, in turn has enabled us to successfully develop and execute the 'Siebel Loyalty' system. This system was then integrated across various business critical applications such as the revenue accounting system, fulfilment house, data warehouse, and systems of airline partners. We also ensured a smooth upgrade to higher versions of Siebel to leverage its new functions. This was the world's first 'Siebel Loyalty' implementation for an airline, and included the endto-end implementation of Siebel Sales and Siebel Marketing applications. Business Impact The solution helped our client reach a wider set of customers through the new improved marketing feedback system. It also helped improve the customer tracking system, which in turn enabled a focused sales effort and a high revenue conversion rate.

5 Greater operational efficiency using the Weight & Balance Application Cost savings through testing of Altea Product Suite Our Client One of the world's largest ISVs for the travel and transportation sector. Requirement For optimal performance of an aircraft, it must fly within the defined performance limits. The load balance has to be within the operational envelope of the aircraft, and the Centre of Gravity (CG) must be within the specified range for the optimal performance of the aircraft. Our client required a Weight & Balance Application, to distribute and update the weight and balance data of aircrafts in order to comply with the requirements of JAR-OPS section Solution Our experience in working with different aircraft manufacturers and airline service providers provided the knowledge to assess the problem and arrive at a solution. We developed an application to optimise the performance of the flight's operations - a robust application for Weight & Balance, using technologies like Web 2.0, SUN Access Manager, JSF, Spring, Hibernate, JBOSS, Oracle VPD, SeeBeyond and IBM Websphere MQ. Our Client A global airline major. Requirement One of the client's most critical business applications 'Altea Product Suite', had to be tested for its effectiveness Solution We carried out Independent Verification & Validation (IV&V) of the Altea Product Suite, from testing the strategy and planning the case, the case design with a review mechanism, its execution and its defects in logging and tracking and analysing the defects with regression testing. Through this we ensured end-toend test execution, taking into account the impact of interfacing applications.. Business Impact Our extensive test coverage based on an onsite-offshore model delivered a significant cost savings for the client. Our thorough understanding of the airlines industry helped us reduce the testing time, leading to faster execution of the Altea Product Suite. Business Impact Our application caused a sharp and definite increase in the client's revenues, achieved through greater operational efficiency. We also ensured that the Weight & Balance Application complied with all the mandatory requirements Rewarding high-value customers through Frequent Flyer Programme Our Client One of the leading airline operators in Europe. Attaining regulatory compliance through Interline e-ticketing Testing Our Client One of the largest airlines in Europe. Requirement The International Air Transport Association (IATA) made 100% adoption of Interline e-ticketing compulsory for all airlines. Our client approached us to meet the IATA deadline. Solution Comprehensive integration and regression testing was done for our client's e-ticketing system and its interfaces with other business critical systems. Understanding the complexities involved in the airlines ticketing system facilitated the 80% prebuild of the test cases. Quality testing ensuring efficient testing. Business Impact With our robust pre-built test cases, our client was able to drastically reduce the testing time, thereby allowing the airline to meet IATA's deadline. Apart from this, the test coverage led to cost savings as well. Requirement Every airline offers upgrades in their frequent flyers' travelling class when a pre-defined amount of points are collected. The task was to develop a system that could proactively identify class upgrade offers for frequent flyers. Solution We suggested a real-time application that would evaluate the frequent flyer's value points and allocate a higherclass seat as per the availability of unsold seats. We developed and executed a customised application using the latest technology available.the application was based on Intalio BPM Suite, and the processes were integrated using Mule ESB, JBOSS Rules, Axis, and JBOSS Server. Also, additional flexibility in customization was made possible by using Open Source technology. Business Impact The application served the client by identifying and rewarding their high-value customers. This led to higher customer retention and increased customer delight, which in turn resulted in increased operational revenues.

6 MOVE past expectations "The opening of a dedicated Finnair Development Centre marks an important milestone in our growing relationship with ITC Infotech. The development centre will help us in our ongoing efforts to offer quality services to customers faster. ITC Infotech has demonstrated capability in (providing) the right technology and domain expertise required to support our airline. Mr. Tom Kallstrom Vice President, ebusiness Development, Commercial Division, Finnair Finnair is one of the world's oldest operating airlines, with passenger and cargo services to nearly 50 international, and 16 domestic destinations. Our clientele in the Travel industry include none of the oldest airlines in the Nordics na specialist air-cargo integrated software solutions provider nlatin America's foremost airline none of the oldest airlines in Central America ncanada's national low-cost airline nspain's largest low cost airline naustralia's national carrier none of the largest total travel management companies in India

7 ITC INFOTECH ITC Infotech is a fully owned subsidiary of ITC Ltd, a diversified business conglomerate. ITC is one of India s foremost private sector companies and runs market-leading businesses in multiple segments. ITC completed 100 years of leadership in ITC Infotech is a global IT services and solutions company. The company focuses on developing industry specific solutions aimed at client s unique business requirements and challenges in critical performance areas. ITC Infotech has also established technology Centers of Excellence (CoEs) to deepen capabilities and incubate cutting-edge technical competencies. A robust outsourcing model, comprehensive suite of differentiated solutions, and focus on excellence in execution, have provided ITC Infotech a leadership position in its chosen domains. The company is working with a bevy of Fortune listed global customers and its service delivery footprint spans five continents, spread across 140 countries. To contact our subject matter experts, please write to: contact.us@itcinfotech.com Global Locations North America: New Jersey, New York, San Jose, Houston, Troy, Bentonville EMEA: Milton Keynes, Copenhagen, Prague, Johannesburg Asia Pac: Kolkata, Bangalore, Victoria, Singapore All content/information present here is the exclusive property of ITC Infotech, and correct at the time of publishing. All trademarks are the registered property of the respective owners and are used herein for identification purposes only. Unauthorized use of content /information appearing here may violate copyright, trademark and other applicable laws. Copyright 2011 ITC Infotech India Ltd. All rights reserved.