NetHelper 6.x Manual NetHelper 6.x Manual

Transcription

1 NetHelper 6.x Manual 2010 IZEX Corporation. All rights reserved. 1

2 Index Chapter 1. NetHelper 6.x Introduction NetHelper 6.x Main Function NetHelper 6.x System Configuration Method NetHelper 6.x Recommendation... 8 Chapter 2. NetHelper 6.x Install & Uninstall Preparation before Server Install Windows Component Install Other Preparation NetHelper 6.x Server Install NetHelper 6.x Management Console Install NetHelper 6.x Client Install NetHelper 6.x Server Uninstall NetHelper 6.x Management Console Uninstall NetHelper 6.x Client Uninstall Chapter 3. NetHelper 6.x Management Console Function Understanding of NetHelper 6.x Management Console Program Configuration Menu Box Organization Chart Window Management Result List Management Target Window User Window Asset S/W Asset S/W H/W Asset Object Asset Deploy Create Deploy File Deploy File Management Deploy Operation Security Security Policy Outside Company Policy Group and Outside Company Policy Management Security Policy Mail Mail Policy Outside Company Policy Group and Outside Company Policy Management Messenger Messenger Policy Outside Company Policy Group and Outside Company Policy Management Printer Printer Policy Printer IP IP Setting IP Test Remote Process Troubleshooting Power Management Remote Control

3 3-10. Real Time Alert Real Time Alert Setting Daily Total Statistics Power Power Security Outside Company Security Group & Outside Company Security Group Policy Power Usage Amount Setting Security USB USB Policy Management Tool Environment Setting Management Tool Reporting Service Understanding of NetHelper 6.x Reporting Console Program Configuration Menu Box Asset Deploy Security Remote Mail Printer IP Chapter 4. NetHelper 6.x Client Function Open Messenger Report Error Error Disposal Report Condition Edit User Info View Detailed Info Register Info Chapter 5. NetHelper 6.x Frequently Ask Question (FAQ) Appendix Appendix 1. MS-SQL 2005 install method Appendix 2. MS-SQL 2005 Service Pack2 Update Appendix 3. MS-SQL 2005 Express Install Method

4 Chapter 1. NetHelper 6.x Introduction IT manager of each organization mainly focus management of server or network equipments but currently, most of problems occurs from individual PC that damage of company image and financial losses due to use of un-purchased S/W within organization, difficulty of grip integrated composite asset management status, use of unpermitted IP, IP confliction, etc... In order to solve above problems, organization usually purchase and apply solution for just one problem solving at a time. The result of this purchase pattern return back to redundancy of the budget used and loosing solution effects by half. NetHelper 6.x deliver perfect solution for complex and various problems of IT manager by block un-purchased S/W use, support clear IT asset management status, IP management, Security management, etc... Why you need NetHelper 6.x? Need to manage and control H/W & S/W of PC Need to progress and solve for error requests of PC promptly Need to manage and report internal IT assets Need to control and block port, accessing unnecessary internet site, media Need to deploy software to internal numerous number of users and manage and control un-purchased S/W use NetHelper 6.x, enterprise Integrated IT Asset Management Solution, is the maximized and optimized solution can remotely manage integrated IT asset on various network environment. NetHelper 6.x Benefits Main Function Before After PC Error Progress S/W, H/W Asset Management Difficulty of requested job by phone and Long time telephone counseling or visit at site directly When progress error report, write on paper document to record and report by paper document - waste of time and manpower Difficulty of H/W detailed asset management Impossible to search installed S/W on current system Impossible to manage history because of impossible precise management Inconvenience of H/W & S/W history management Administrator has to check expiration date often for replacement of equipment Receive error report remotely and effective management Remote error progress using by administrator's PC Use easy and effective report tool to make error progress result report and can check details of error progress status and result online and real-time. Real-time and easy H/W & S/W asset management Protect from illegal S/W use On real-time management of H/W & S/W history and changed history Support easy to report as asset report format Automatically notice to administrator regarding replacement of equipment on selected date 4

5 S/W Install, Deploy Printer Management System Security Remote Performance Monitoring IP When install S/W and file, passive operating management Impossible to operate real-time and delayed support depending on administrator's schedule Use large all-in-one imaging device or printer for just work purpose Use default setting of toner Impossible to do prior action for printer status lack of security and indiscreet printer use Often exposed to virus risk Disclosure of important document files by external media Inefficiencies in business by accessing to detrimental internet site Administrator has to achieve system info of client PC by oneself Loose power usage amounts by lack of monitor power management Administrator has to achieve system info of client PC by oneself Management difficulty by confliction and unauthorized use of IP S/W operating management by automatic & political deploy management Fast and real-time operate of deploy by appointment & immediate deploy Save usage amount by blocking specific printer and printer use unrelated to work task Reduce cost by saving toner Possible to do necessary action for errors as paper jam, paper shortage, etc Easy to check printout log of secret file and printer usage log unrelated to work task Blocking Port Function per individual/per group Prevent disclosure by controlling media Increase work efficiency by blocking access to detrimental internet site Extend lifecycle of monitor and save usage amounts Save cost by management of monitor power effectively Save time and reduce loosing manpower by achieving computer system info of client remotely Assign IP by IP allocation and prevent confliction by setting to prohibit use IP 5

6 1-1. NetHelper 6.x Main Function NetHelper 6.x provide management service to manage PC more easy, fast, and smooth based on below main functions to handle various requests of PC regarding S/W, H/W, and security. No Main Function Description 1 Asset Management Function can maximize work efficiency in organization through managing overall asset such as S/W, H/W, printers, etc in central and can politically block & delete specific software automatically Deploy Management Security Management Mail Management Messenger Management Printer Management Function can install & delete software to numerous numbers of PCs remotely by immediately or assigned schedule and can deploy random file to overall PCs on the network Security media management is organized to manage and control to prevent from disclosure important internal document by following internal rule politically for mounted various media at PCs At client PC, can save sending/receiving mail record and when use mail, can set selectively block or permit whether use attached file or not. (Option) Function can monitor details of attached file that send by messenger and can block to send file. (Option) As diversification of printer environment in organization, function support efficiency of printer use in order to reduce costs and increase work efficiency. (Option) 7 IP Management Function can maximize efficiency of IP management to politically manage allocation, permit, block, prohibit to use of IP by managing IP that use in organization at central. (Option) Remote Management Real-time Alert AMT Management Power Management Security USB Management Remote error management can establish error progress system to process error in real-time for existing PCs on various network Function send real-time alert to ask whether approve or not to administrator when user abnormally access and use asset & policy that are managed and controlled by administrator. Support administrator can progress error request remotely for PC is applied Intel vpro technology and exist on network Function can manage power consumption of PC & laptop automatically and can reduce related usage amount and minimize carbon emissions through saving power consumption by energy efficiency solution Function can protect outflow of important internal data by authorized to use only registered USB. (Option) 13 Others Assign Authority: Control NetHelper management by assigning access authority to managers. History Management: Save all history that are used overall console commend Un-login User Status: Can search the latest un-login user by per date Can check version info for server and client of NetHelper 6

7 1-2. NetHelper 6.x System Configuration Method NetHelper 6.x can be configured system on various network environments. NetHelper 6.x server is consists of main server of NetHelper, MS-SQL, IIS server, etc, can connect with all clients who can access on network. Above configuration is sample system configuration based on assumption of case that customer has the head office and branch offices, customer can modify NetHelper 6.x system configuration per specific network environment and/or status. 7

8 1-3. NetHelper 6.x Recommendation NetHelper 6.x is client/server version program that is consists of server that gather and manage data, and client that receive info of PC from managed PC or control PC. Therefore, in order to operate NetHelper 6.x, be prepared proper H/W spec for server operation and H/W spec for client operation. NetHelper 6.x Server H/W Recommended Spec Item 1,000 users or below 1,000 ~ 3,000 users 3,000 users or above CPU 2.5 GHz or Greater (2EA or More) 2.5 GHz or Greater (2EA or More) 2.5 GHz or Greater (2EA or More) RAM 2GB or Greater 4GB or Greater 4GB or Greater HDD Minimum 100GB Recommended 200GB or Greater Minimum 100GB Recommended 200GB or Greater Minimum 100GB Recommended 200GB or Greater OS Windows Server 2000 or Greater Windows Server 2000 or Greater Windows Server 2000 or Greater DB MS-SQL 2005 or Greater MS-SQL 2005 or Greater MS-SQL 2005 or Greater Additional Recommended Recommended add additional deploy server NetHelper 6.x server is system that is connected with clients who save various data to server, recommended spec of server should be changed by numbers of clients. Above recommendation is general spec., server recommended spec of NetHelper 6.x can change by speed of network or server install environment. NetHelper 6.x Client Recommended Spec Item Windows 2000 Windows XP Windows 2003 Windows Vista CPU 2.0 GHz or Greater 2.0 GHz or Greater 2.5 GHz or Greater 2.5 GHz or Greater RAM 256MB or Greater 512MB or Greater 1GB or Greater 2GB or Greater HDD 40GB or Greater 80GB or Greater 80GB or Greater 100GB or Greater In order to operate NetHelper client normally, CPU speed, memory spec, etc should be supported more than recommended spec. Please, check whether PC meets recommended spec or not before install NetHelper client program. 8

9 Chapter 2. NetHelper 6.x Install & Uninstall This install manual is based on install screen configure of Windows Server It may appear differently upon each O/S Preparation before Server Install Windows Component Install 1 Click [Start Control Panel Add or Remove Program] order. 2 Click [Add/Remove Windows Components] button. 9

10 3 Windows components wizard will appear. 4 Check application server and click [Details] button. 5 Check ASP.NET. (No necessary if you do not install report server.) 10

11 6 Check internet information services (IIS) and click [Details] button. 7 Check File Transfer Protocol(FTP) service. 8 Check World Wide Web service and Click [OK] button. 11

12 9 When Internet Information Service(IIS) setting page appears, click [OK] button. 10 When Windows component wizard screen appears, click [Next] button. 11 Windows Components Wizard screen will appear 12

13 12 When insert disk screen appears, insert Windows Server 2003 CD and click [OK] button. 13 When Windows component wizard is completed, click [Finish] button. 13

14 Other Preparation 1 Basically, MS-SQL2005 should be installed before installation process of NetHelper 6.x in order to install NetHelper 6.x process normally. Before install NetHelper 6.x Server, you should install MS-SQL2005. Please, refer appendix for installation of MS-SQL2005. MS-SQL 2005 Server Install MS-SQL 2005 Service Pack2 Install MS-SQL 2005 Server Express Install Above installation, please, refer appendix. 2 Please, exclude basic use port of NetHelper 6.x from firewall. Use Port Remark NetHelper Basic Port 9000 ~ 9021(TCP/IP) Can not change MS-SQL Basic Port 1433(TCP/IP) Can change 14

15 2-2. NetHelper 6.x Server Install The H/W installed NetHelper 6.x Server will be managed and continuously exchanging policy between H/W and client, therefore we recommend high performance H/W and H/W does not used in other purposes. 1 Run NH60Server.exe file saved in CD or HDD 2 NetHelper 6.x Server install wizard will appear 15

16 3 When NetHelper 6.x Server Setup screen appears, click [Next] button 4 When License Agreement screen appears, click [Yes] button 5 When User Certification screen appears, enter Name, Company, License Key and click [Yes] button 16

17 License Number Please enter license number from certificate document. If you are using demo version, please contact authorized reseller. 6 Select folder where NetHelper 6.x Server will be installed, click [Next] button 7 When NetHelper 6.x Server component selecting screen appears, select install component and click [Next] button 17

18 8 When database certificate information screen appears, enter server address and SA password of MS-SQL then click [Yes] button. Entering Database Info If SQL Server address or password is incorrect, [Database access denied. Please enter DB and account information again.] Message will appear. Check SQL Server address and SA password. 9 Policy Server Operation Environment screen will appear. Enter SSP address, IIS address and click [Next] button. (IIS port is set as Please do not change IIS port.) 18

19 10 When Log Messenger Server Environment Setting appears, enter SSL address, SSP address and click [Next] button. 11 Installation Type selection screen will appear. Select installation type and click [Next] button. (Basically select [Auto Install Mode].) 12 NetHelper 6.x Server Install progress screen will appear 19

20 13 Pop up question will ask about creating NetHelper 6.x Database or not screen. Click [Yes] button and create NetHelper 6.x Database. 14 When NetHelper 6.x Server Install completed screen appears, click [Finish] button 15 NetHelper 6.x Server icon will appear in tray icon list 20

21 2-3. NetHelper 6.x Management Console Install The PC with NetHelper 6.x Management Console is become an administrator s PC will be in charge of management and policy setting. 1 Run NH60ConsoleSetup.exe file saved in CD or HD. 2 Install progress will appear. Choose Setup Language and Click [OK] button 3 Click [Next] button 21

22 4 Read [End User License Agreement] cautiously and click [Yes] if you agree, click [No] if you disagree. 5 Enter Name, Company and Server Address 6 Select folder where install file will be installed. (If you wish to install in current folder, click [Next] button, to install in other folder, click [Find] button to select different folder.) 22

23 7 Select install component of install file then click [Next] button 8 Enter Server Address, Port, Login ID and Password then click [Yes] button. 9 Install progress will start. When install window closes, it means install process is completed. If install failure message appears, delete program and reinstall program 23

24 2-4. NetHelper 6.x Client Install The PC with NetHelper 6.x client program will take care of order from console (administrator) as administrator PC. 1 Run NH60ClientSetup.exe file saved in CD or HD. 2 Enter Server IP address in Confirm Server Address area, which is NetHelper 6.x, is installed. Click [Next] button. (e.g.: ) 3 When installation process completed pop up InstallShield Wizard window then click [Finish] button. If installation process failed then reinstall install program after click install program one more time. 24

25 2-5. NetHelper 6.x Server Uninstall Please, make sure to backup database and policy files before you uninstall NetHelper Server. If you did not backup database and policy files then can occurs reinstall whole client or resetting whole policy 1 Run NH60Server.exe file saved in CD or HDD. 2 When NetHelper 6.x Server Uninstall window appears, click [OK] button. 3 NetHelper 6.x Server Service is stopped. 4 When uninstall NetHelper 6.x Server component window appears, click [Yes] button 5 When uninstall completed window appears Click [Finish] button. 25

26 2-6. NetHelper 6.x Management Console Uninstall 1 Run NH60Console.exe file saved in CD or HD. 2 Extracting file for Uninstall process will start. 3 Confirm window asking uninstall management console will appear. Check database and file has been backup and click [Yes] button. 26

27 4 Uninstall process will start. 5 When management console file is successfully uninstalled, operation completed window will appear. Click [Finish] button to complete the process. If other window error message appears, restart the uninstall process again. 27

28 2-7. NetHelper 6.x Client Uninstall 1 Run AutoUninstallClient60.exe file saved in CD or HDD. 2 When uninstall process complete as below message window pop up. Click [OK] button. Client Uninstall Authorization Key Basically, client uninstall authorization key can find basic path of NetHelper Server as C:\Program Files\NetHelper V6.x Server\wwwroot\NH60\CAModule\NH_Emkey.ini 28

29 Chapter 3. NetHelper 6.x Management Console Function 3-1. Understanding of NetHelper 6.x Management Console Program Configuration NetHelper 6.x management console is operated by dividing screen into 5 categories in order to support convenience for user. Menu Box: Categorized NetHelper s main functions per each function Organization Chart Window: Tree Structure arrangement Window of NetHelper s client component Management Result List: Arranged list of each client s management history Management Target Window: Management required target list window per menu box User Window: Window can only view specific user info. Menu Box Management Result List User Window Management Target Window Organization Chart Window 29

30 Menu Box Asset Menu Object Asset H/W Asset S/W Asset Asset menu is contained S/W Asset, H/W Asset, S/W, and Object Asset, when select Asset menu then management target window can use S/W window. S/W Deploy Menu Deploy File Create Deploy File Deploy Operation Deploy Menu is contained deploy operation, deploy file, and deploy file create, when select deploy menu, can use file management window and deploy policy window. Security Menu Security Policy Security Menu is contained security that can manage media, individual firewall, system, security log, internet, traffic, etc and policy that can manage outside company policy, when select security menu, can use share folder access control window. 30

31 Mail Menu Policy Mail Menu can use policy management that can monitoring mail and can control attached file Messenger Menu Policy Messenger Menu can use policy management that can monitor and control sending file. Printer Menu IP Management Menu Printer Policy Printer Menu can use policy management that can monitor printer status and printer management that can block toner policy and printer using by printer management window that is management target window. IP Management IP Management Menu can manage IP by search latest IP correction, setting the IP address for protection, etc, and can use IP Management window that is management target window. 31

32 Remote Menu Monitoring a remote computer performance File and Process Conversation Remote Control Power Error Progress Submit Error Remote Menu is contained submit error, error progress, power, communication, remote control, File and process, and monitoring a remote computer performance, when select remote menu, management target window can use helpdesk window. Management Tool Menu Management Tool Environment Setting Management Tool Menu can use environment setting that can manage environment of each management program, and NetHelper s management tool. 32

33 Organization Chart Window Organization chart window is window that display client list registered in NetHelper 6.x to tree structure. Each client is displayed mutually different icon per equipment type, and can find online/ offline status of client.. Organization chart window is window always displayed whatever function use in menu box. After select each client or group, can run popup menu using by right hand side of mouse, popup menu displays usable menu depending on selected function in menu box. Organization Chart Window Instruction Appeared info in organization chart window can displayed as computer name, if users are many, can find specific user easily by using user searching window. Client Icon Symbol Desktop Icon Laptop Icon Selecting button of Client Display Refreshing Search User Computer Name Display 33

34 Search User Window of Organization Chart Window Search User window is window can find client easy and fast using by various searching condition if clients who registered in organization chart window are many. Can apply screen control of remote function to searched client and can save searched client list to CSV file format. IP Searching Computer name searching User name searching User ID searching MAC address searching Full searching 34

35 Client of Organization Chart Window Delete Client Delete NetHelper 6.x client program that installed in user PC from remote area. This function delete NetHelper 6.x client program that installed in user PC and also, delete list displayed on NetHelper 6.x Console. Delete Client List Delete client list in NetHelper 6.x Console but this function doesn t delete NetHelper 6.x client program that installed in user PC. Update Client Update NetHelper 6.x client program that installed in user PC. This function can use if update file exist in NetHelper 6.x Server. Select Mento This function set general user PC that installed NetHelper 6.x Client to relay user for deploy. Cancel Mento Cancel relay user setting for deploy. 35

36 Select/Done menu of Organization Chart Window s Group/User Shift (Group/User Shift) Select Menu (Group/User Shift) Complete Menu (Group/User Shift) Select Menu Selecting function to shift group or user in organization chart window (Group/User Shift) Done Menu Select group to shift selected group or user in organization chart, Done function to shift task. 36

37 Management Result List Management Result List display result of selected NetHelper s function from organization chart window, management target window, and menu box. Basically, upper list represents client list in group and below list represents client status list. Therefore, upper list is composed of main category and below list is composed of sub category. When click each title of list, sort list to clicked field. Below management result list is display management result list when select asset management menu box and select group in organization chart window. Client List in Group Client Status List According to selected function, Management result list can not have upper list, and can appear register and modify window. Management result list per each function, please, refer NetHelper s each Function description of this manual. 37

38 Management Target Window Required management target window per menu box are selected and displayed by various type of management target window per menu box as S/W Window in Asset, File management window in deploy, and deploy policy window, share folder access control window in security, printer management window in printer, IP management window in IP management, Helpdesk window in remote, etc S/W Window File Management Window Deploy Policy Window Printer Management Window IP Management Window Helpdesk Window Share Folder Access Control Window Management Target window is represented in separated each function of menu box. For detailed instruction of management Target window, please, refer NetHelper s each Function description of this manual. 38

39 User Window User window is window can register and display client info. This window is displayed user info, H/W info, and version info and can be edited and registered. Specially, user info is displayed registered info from NetHelper client and can edit it if entered the wrong part User Info Can enter and edit user info as User Name, Mobile Phone Number, Telephone Number, E- mail Address, Position, Extension Number, Responsibility, Work Place, User Detailed Info, etc H/W Info Can enter and modify H/W info as PC Management Number, System Model Name, Monitor Name, Monitor Size, Monitor Resolution, Monitor Manufacture Name, PC Purchased Date, etc Version Info Display program version info installed in client. When client s program is older version than server s program, distribute newest version of program using by IIS server of NetHelper server and use newest version of program 39

40 3-2. Asset Can find and manage S/W & H/W asset status, can categorize S/W to purchase, unpurchase, and free software and create policy to manage software. Asset can use organization chart window, S/W window, and User window. Asset Organization Chart Window Use functions as Register Object Asset, Asset Log, Transfer the software license policy, and Enter H/W Info Register Object Asset Menu Run register object asset/edit window can register and edit object asset. Asset Log Menu Run asset log setting window can manage all logs related to asset management Transfer the software license policy Menu Run transfer the software license policy window can transfer license permitted to user to another user. Enter H/W Info Menu Run enter H/W info window can enter user s H/W info. 40

41 Asset Select Organization Window Select register object asset Window can register object asset, can set management alarm Enter name of equipment administrator Enter registered IP address of asset that can register IP address such as PC Display replacement alarm based on expiration date registered Item Change Can register/edit/change real asset item 41

42 Asset Select Organization Chart Window Select Asset Log Window can set to save change & edit history of asset Select log save target user Log setting List Method 1. Disk Log Log records replacement of hard disk, etc 2. Device Log Log used from user using by various USB composite device 3. Network Log Log is used network log from user to access network 4. Install S/W Log Log is software log that user installed S/W or added to install S/W on PC 5. Use S/W Log Log as user used/run list of S/W, etc S/W Block Log Log is created when user use blocked/altered/deleted S/W 42

43 Asset Select Organization Chart Window Select Transfer the software license policy Window can use transferring hold license to other user User Set S/W Policy User Unset S/W Policy IP Search Computer Name Search User Name Search User ID Search Transfer the software license policy Method Search user set & unset S/W policy by searching condition and transfer policy by clicking [Transfer] button. Asset Select Organization Chart Window Select Enter H/W Info Window can enter and edit H/W info of user. Enter H/W Info Method Save to click [Edit] button after entering PC administration number, System model, Monitor name, Monitor size, Monitor resolution, Monitor manufacture, PC Purchased date, etc Can also find edited H/W info from user window. 43

44 Asset S/W Window Window can find managed software by NetHelper Purchase S/W Purchase software and management target software should be purchased and be legally operated Unpurchase S/W Unpurchase software, everyone can use it but should be purchased after certain period of time Free S/W Free software, everyone can use it without any legal license. Group Popup Menu S/W Popup Menu 44

45 S/W Asset Asset S/W Asset S/W Asset Status Function can view S/W asset status result list of selected group or user in organization chart window. S/W Asset List per User Group S/W Asset Status List Individual S/W Asset Status List S/W Asset Status Use Method Click S/W asset status button in menu box, when select user group or user in organization chart window, can view S/W asset status on management result list. Upper list of management result list displays user list, below list display group S/W asset status if select group in organization chart window and display personal S/W asset status if select user in organization chart window. 45

46 Asset S/W Asset Blocking S/W Status Function can view blocking S/W status of selected group or user in organization chart window by management result list. Group Block Status List Individual Block Status List Blocking S/W Status Use Method Click blocking S/W status button in menu box, when select user group or user in organization chart window, can view blocking S/W status on management result list. Upper list of management result list displays user list, below list display group blocking S/W status if select group in organization chart window and display individual blocking S/W status if select user in organization chart window. Can set blocking S/W policy from S/W window. 46

47 Asset S/W Asset S/W Installation Status Function can view S/W installation status of selected group or user in organization chart window by management result list. S/W Asset List per User Group S/W Install/Uninstall List Individual S/W Install/Uninstall List S/W Installation Status Use Method Click S/W installation status button in menu box, when select user group or user in o rganization chart window, can view S/W install/uninstall status on management result l ist. Upper list of management result list displays user list, below list display group S/ W install/uninstall status if select group in organization chart window and display individual S/W install/uninstall status if select user in organization chart window. After set searching period to last few days on below list, click [Search] button then can find result of searching. 47

48 Asset S/W Asset- S/W Usage History Function can view S/W usage history of selected group or user in organization chart window by management result list. S/W Asset List per User S/W Usage History List per Group S/W Usage History List per individual S/W Usage History Use Method Click S/W usage history button in menu box, when select user group or user in orga nization chart window, can view S/W usage history list on management result list. Upp er list of management result list displays user list, below list display group S/W usage history list if select group in organization chart window and display individual S/W usage history list if select user in organization chart window. After set searching period to last few days on below list, click [Search] button then can find result of searching. 48

49 S/W S/W can manage software asset that managed by NetHelper per category. Can establish policy related software as permit license, prohibit use, etc to software that are completed categorize. If you want to manage software, Use S/W window that is a management target window to manage software. Categorized software can find using by management result list after select S/W window. Select software group in S/W window, upper part of management result list displays process in selected software group, below part displays user list that installed selected software. Select user/user group in organization chart window, upper part of management result list displays user in selected software group, below part displays software list that installed from selected user. 49

50 Asset S/W Program Management Window For manage software in NetHelper, can manage using by Program management window. Understanding of Program Management Window Purchase software is software should purchase license legally, Unpurchase software is software can use without legal license but should purchase license after certain period of time, Free software is software can use without legal license. Purchase/Unpurchase/Free Software Popup Menu Content Detail S/W Popup Menu Group Popup Menu Program Management Window Use Method Click [+] sign of registered software. Find target software. Create policy per software. 50

51 Asset Select S/W window software Select Edit Policy Edit S/W License Window enter selected software license info from S/W Window Set period of time can use software Enter quantity of holding license for specific S/W Select warning option for unassigned license user When create risky S/W policy can include/exclude same name process, select include/exclude option can block separated by software name and version. When select warning option that delete after warning, this function can register uninstallation method.. 51

52 Asset Select S/W Window software Edit Policy Enter License Window can enter selected software license from S/W window Entered License List After enter holding product key, enter quantity of key value. Menu can manage separated by license type of product. 52

53 Asset Select S/W Window Software Select Edit Policy License Allocation Window can assign license to user if holding software has limited license quantity. Click [Allocation] button, can assign legal license of specific software to optional user Menu can assign license to user who already install and use specific S/W Menu can pre-assign license to user who doesn t install specific S/W yet. Remaining Display License Check box for user who will be not applied specific S/W policy 53

54 Asset Select S/W Window Select Group Setting Window can categorize software to group for same use purpose S/W List registered software DB Select S/W group displayed per S/W category on left hand side, select S/W register group on right hand side, click arrow sign button positioned on middle. 54

55 Asset Select S/W Window Select History Setting Window can set usage history of managed software in NetHelper Appear user list can find usage history of software Select user or group for setting use history of software, transfer or exclude it using by arrow sign button positioned on middle Can set loading time period of usage history info History Setting Use Method Select software that wants to set usage history, select user who record history per each software. You can create S/W history policy to selected user within loading time period of use history. 55

56 Asset Select S/W Window Select Search S/W Window can easily search registered software in NetHelper using by searching condition. S/W Search Result List Search by name of software or by name of process, when double click pertinent software, can easily search pertinent software in management target window. 56

57 Asset Select S/W Window Select S/W Hide Setting Function can set to hide some items on software item among the registered software in NetHelper When doesn t want to display some items from visible software item in organization chart, select pertinent software and click arrow sign button then that item moved to hide software group. Only can not view in Program management organization chart, keep maintain pertinent software policy. This is hide software list. When click hide software and click transfer button can register to visible software again. 57

58 Asset Select S/W Window Select Manual Process Window can hide unmanaged software among the registered software in NetHelper Can enter, edit, and delete name of process to be add. 58

59 Asset Management Select S/W Window Select Move S/W Function can move grouping position of registered software in NetHelper. When click move S/W menu to S/W want to move, active S/W move menu. Select Move S/W 1. Select software want to move and click move S/W menu. 2. Move to S/W item want to do grouping. 3. Select S/W move by clicking right hand side of mouse. 4. Pertinent S/W function is able to drag & drop using by mouse. 59

60 Asset Select S/W Window Setting S/W Policy Exception Target Setting Use to set group to run excluding process of all S/W policy registered in NetHelper. Select guest group(generally new group) and include to exclude target, click OK button. This function is easy to permit to use all S/W regardless of internal company s S/W policy. 60

61 H/W Asset H/W asset is printing function to aggregate user PC s asset per item. You can search H/W Status per item, H/W changing history, specific H/W. In order to use H/W Asset function, search status per group, per user using by organization chart window. Asset H/W Window Window can find H/W managed by NetHelper Operation System H/W asset can find user of OS type. Processor H/W asset can find user of processor type. Memory H/W asset can find user of memory type. Disk Drive H/W asset can find user of hard disk info. DVD/CD-ROM Drive H/W asset can find user of DVD/CD-ROM type. Network Adapter H/W asset can find user of network adapter type. Graphic H/W asset can find user of graphic card type. Printer H/W asset can find user of printer type. Monitor H/W asset can find user of monitor type. Mainboard H/W asset can find user of Mainboard type. Organization Chart Window H/W Group Menu 61

62 Asset Select Organization Window H/W Group Management Result List Function can view selected H/W info user in organization chart window using by management result list. Operation System Management Result List Processor Management Result List Memory Management Result List H/W Management Result List Use Method Select organization chart window, select info related H/W, you can find H/W user corresponding to management result list. 62

63 Asset H/W Asset Status of H/W List Function can view selected group or user of H/W asset status in organization chart window using by management result list. Selected group or user list in organization chart window Select H/W Item Asset Status List per H/W Iist 63

64 Asset H/W Asset - H/W Change History Function can find changing history within certain period time of selected group or user H/W asset status in organization chart window. Selected Group or User List in Organization Chart Window Enter Searching Period Time Select H/W Item H/W Change History List H/W Change History Use Method 1. Select searching group or user in organization chart window. 2. Select searching H/W item. 3. When you select searching period of time, can find result in H/W change history list. 64

65 Asset Management H/W Asset Search H/W You can search user H/W asset of selected group or user in organization chart window by applying searching condition. Selected Group or User List in Organization Chart Window H/W Searching Condition Button Search H/W List Search H/W Method 1. Select searching group or user in organization chart window. 2. Enter searching condition and click searching button. 3. You can find searching result in search H/W list. 65

66 Object Asset Asset H/W Asset Object Asset Status Function can manage object asset status registered in NetHelper. Object Asset List Register Object Asset/Edit Alert Setting for Equipment Replace Object Asset Item Register/Edit/Delete Window, register frequently used items. Object Asset Status Use Method 1. Click object asset status button in menu box. 2. When register object asset/edit window displays, register equipment. If you don t have equipment to register then click OK button. 3. Display object asset status in management result list. 66

67 Asset H/W Asset Object Asset Status Asset Expired & Delete Function can manage expiration date of object asset registered in NetHelper. Object Asset Expiration Notice When expired registered asset, and when administrator console is logged in, appear below alert window to administrator console. Object Asset Edit & Delete If you delete or edit policy because specific object asset doesn t need to manage anymore, you can register/edit/delete using by clicking right hand side of mouse in management result list. If remaining day is 0, run alert window. Object Asset Use Method Select group/user belong to specific object asset in organization chart window in order to create/edit object asset, click object asset status in menu box, you can edit and register object asset. Item/Equipment model of object asset type that wants to register can add/edit using by clicking right hand side of mouse and selecting Item Change menu. If you set alert, you can use function can notice to administrator before equipment return day. Notice to administrator when become alert time of equipment return day. 67

68 Asset Individual Asset Status Information - S/W Info You can find S/W install info of individual user. Individual Asset Status Information S/W Info Use Method 1. Select user wants to view S/W info. 2. Move to individual asset status information tab. 3. Find S/W info. You can find info on one page using by scroll bar. 68

69 Asset Individual Asset Status Information HotFix Info You can find HotFix install info of individual user. Individual Asset Status Information S/W Info Use Method 1. Select user wants to find HotFix info. 2. Move to individual asset status information tab. 3. Find HotFix info. 69

70 Asset Individual Asset Status Information - H/W Info You can find PC-H/W info of individual user. Individual Asset Status Information H/W Info Use Method 1. Select user wants to find H/W info. 2. Move to individual asset status information tab. 3. Find H/W info. You can find all H/W info as OS, CPU info, memory type, and also, memory bank number, monitor resolution, disk info, etc on one page. 70

71 Asset Request the software license Menu can find software license request of user Individual Asset Status Information S/W Info Use Method 1. When receive license request from user, notice by popup window or move to specific tab and find. 2. Find request details and edit S/W policy or assign license. 3. You can permit to use by deleting policy but we recommend setting exceptional user or assign license. Request the Software License When user request license, use to permit user can use S/W by editing policy. Please, refer 4-5. View Detailed Info of Chapter 4. NetHelper 6.x Client Function on this manual for details. 71

72 3-3. Deploy Deploy can install software and deploy file to many users automatically. Deploy can establish deploy policy and operate using by file management window and deploy policy window that are organization chart window and management target window. Deploy Organization Window Use function as register deploy file, create Magic Pack, create Macro, create deploy file, etc Register Deploy File Run register deploy file that manage to register S/W install package, file package to server. Create Magic Pack Run create magic pack can create S/W install package. Create Macro Run create macro can create install package using by keyboard value during software installation. Create Deploy File Run create deploy file can create selected file to package.. 72

73 Deploy Select Organization Chart Window Group Management Result List Function can view deploy status of selected group in organization chart window by management result list. Client Deploy Operation List Group Deploy Operation Status List Group Deploy History List Group Deploy Status Use Method If select group in organization chart window, you can find group deploy operation status on management result list. Group deploy operation, you can view group deploy operation list status, and if you find group deploy history then you can find deploy status. 73

74 Deploy Select Organization Chart Window User Management Result List Function can view deploy status of selected user in organization chart window by management result list. Client Deploy Operation List Client Deploy History List Client Deploy Status Use Method Select client in organization chart window, you can view deploy status on management result list. You can find client deploy operation status of management result list and if find deploy history then you can find deploy starting time, deploy ending time, and deploy status info. 74

75 Deploy File Management Window Window can find deploy file package registered to NetHelper server. Register Function can register install package, and file deploy package to server. Edit Deploy File Function can edit registered deploy file. Delete Deploy File Function can delete registered deploy file Deploy Deploy Policy Window Window can find detailed info as deploy info & deploy operation name, deploy time, deploy progress status, etc Create Depoly Function can execute deploy order to client. Copy and Create New Edit deployed operation and can execute deploy order to client. Delete Function can delete deploy info registered in deploy policy Stop Function can stop operation of deploy policy. Restart Function can restart stopped operation of deploy policy 75

76 3-3-1 Create Deploy File NetHelper can create and deploy file to 3 types as Magic Pack file, Macro file, and deploy file. When created deploy file, establish deploy policy and you can deploy file. Deploy Create Magic Pack Magic Pack is create operation of deploy file that is packaged software to be install. It is easy to use condition without any install process. This menu is to save package file made by script file and add operation Magic Pack Operation Buttons After install package, can check whether user use rebooting option or not if package size is big then recommendation is rebooting the system. Magic Pack Use Method 1. Prepare software to make Magic Pack, click create magic pack button. 2. Click magic pack start button, assign install program of prepared software. 3. When assigned program start install process, run install process step by step. 4. When install process is completed, click magic pack stop button. 5. Finally, click magic pack create button to save created package. 76

77 Deploy Create Magic Pack - Package File Creation Process This is package file creation process run by magic pack (As below instruction is explaining of process to use specific program case) 1. Select Setup program of install software to click start button. 2. Execute install process of install software, click stop button to stop magic pack. 3. Click create button to assign folder & name of magic pack package. 4. If assign script file for your needs, magic pack create package and script and save them. 77

78 Deploy Create Macro Save software installed process to keyboard value and create deploy file to make package. If you want to know deploy process during deploy operation, it is convenience to use. When create deploy file, select whether include install file or not Install File Info Keyboard Entering Value Display of program during installation Save Package & Test Start Install & Keyboard Start/End Create Macro Use Method 1. Select Create script exclude file by proper creation purpose. 2. Select Search file: to find install software file (Setup.exe, install.exe, etc ) 3. Start to install software to click Start install key auto record button (When you click button, changed name by Key Save End ) 4. Installation process, follow to software installation instruction (must use only keyboard to install.) It will be not applied installation process operated by mouse. Keyboard entering value during installation is displayed on list. 5. When installation completed, click Keyboard End button(control by mouse) to finish create package operation. 6. Register path & name of package file by Search File, save package file to click OK button. 7. Test execution of saved package file to click Saving Test button. Create Macro Deploy File Caution Macro deploy file is method that install method of install software save to keyboard value and create deploy file package. Therefore, if you click button or select function by mouse during installation, install process will not save. Please, must use keyboard for install process. 78

79 Deploy Create Deploy File This is create deploy file operation to make files to be deploy to package. It is convenience to use it when you want to save files don t need to have install process. Select & add file want to deploy Assign folder of deploy target user PC & Deploy File List Create Deploy File Use Method 1. Select File want to deploy and click add button 2. Assign folder of deploy target user PC, click save button to create deploy file. You can not use root folder of user PC. How to recognize Deploy File Use Package made by Magic Pack Use deploy operation that want to deploy and automatically install software with same time without install process of software. Package made by Macro If install process of software need to display during deploy process then use this method. Package made by Deploy File Use deploy operation needs only save file to specific folder. (General document, Exclusive program) 79

80 3-3-2 Deploy File Management If you made file want to deploy to package, you can do deploy file management. Deploy file management can edit and delete of registered info after register created package. Deploy Management Register Register deploy file package to NetHelper server. You can find registered package file on file management window. Set User Deploy File Register Register Package File & Assign Name Assign Package File Register Location Select Compatible OS If deploy file package is registered, you can find registration confirmation on file management window. Register Use Method 1. Click register button of menu box. 2. Enter user in deploy file register window and find package file and register it. 3. Package name can make it users randomly but please, make it easy to understand. 4. Search register path and click OK button, then saved package on file management window. 80

81 Deploy Edit Edit deploy file registered in NetHelper server. Select file using by deploy file window and edit it. Set User Deploy File Register Register Package File & Assign Name Assign Package File Register Location Edit Use Method 1. Select deploy file package want to edit in file management window. 2. Click edit button in menu box. 3. When function is active, you can edit package file registered in file management. 81

82 Deploy Delete Function can delete deploy package file registered in NetHelper server. Delete Method in Menu Box Select deploy file package want to delete in file management window, click delete button in menu box you can delete package with alert message window popup. Alert message is displayed and printed differently depending on deploy file operation. Delete Method in File Management Window Select package in file management window, click right hand side of mouse button, click delete deploy file button to delete registered deploy file. Delete Deploy File Package Caution If you delete deploy file, please, be careful to delete because case of deploy policy is processing by deleted deploy file, doesn t transfer deploy file. 82

83 3-3-3 Deploy Operation Deploy operation is operation to install registered deploy file package to user PC. You can create new operation, delete operation, and stop operation. Use to select proper operation as status of deploy operation. Deploy Create Deploy Function can automatically install file and software to user by creation of package file & software. Enter User Name 1. File(Only File) Can register created file from [Create Macro] and [Create Deploy File], select 32bit or 64bit depending on O/S. 2. Package (S/W Install, Uninstall) Deploy package file created by Magic pack. 1. Immediate: Order completed then immediately deploy operation is processing. 2. Select Schedule: Deploy operation will be processed on assigned time Deploy Create Deploy Select File Should change select file by operation type. Enter Operation Name 1. If operation type is file, select file by select file window. 2. If operation type is package, select registered package by select package window. 83

84 Caution to use searching window on select package screen Case of deploy package searching, enter accurate search value for execution of accurate search because all searching condition is consist of AND. Searched package info fit to all searching condition of file name, register user, registered date, O/S. 84

85 Deploy Create Deploy Select Target 1. Group Policy Created policy target to selected group 2. Find Select user in select deploy target window 3. Exclude Target Exclude selected user from deploy target Easily find user by IP address, user name and computer name Select user or group, click button, then selected to deploy target If click searching finished button, selection of user PC is completed, can exclude user item by exclude target button. Create Deploy Use Method 1. Click create deploy button in menu box and enter register user in new deploy operation window. 2. Select file if operation type is file, select package if operation type is package file. 3. Enter operation name, select deploy date to immediate or schedule. 4. When you select file, select package file and select target. 5. If click searching finished button, applied deploy order to user. 85

86 Deploy Copy and Create New Function can save deploy info package to policy package, save after edit. Select Operation Type separated by file and package Enter Register User Name Enter Operation Name Select Deploy Target User Select Deploy Date to Immediate or Schedule Copy and Create New Use Method 1. If click deploy policy window, copy and create new menu will be active. 2. Click copy and create new button in menu box. 3. Edit deploy operation window will be active. 4. You can edit deploy info and save package. 86

87 Deploy Delete Select deploy policy in deploy policy window, click delete button, can delete selected deploy policy. Alert Window for Delete Deploy Deploy Stop Select deploy policy in deploy policy window, click stop button, can stop selected deploy policy. Alert Window for Stop Deploy Deploy Restart Select deploy policy in deploy policy window, click restart button, can restart selected deploy policy. Alert Window for Restart Deploy 87

88 3-4. Security Politically set to all kinds of media and log mounted in user PC, can manage security setting against information leakage. Security Organization Chart Window Use function as media, individual firewall, system, security log, internet, traffic, access control, etc Group Popup Menu Media Run block setting policy to all kinds of media(usb storage device, CD-ROM, FDD, IEEE1394, Parallel, Serial, Bluetooth, Infrared Port, PDA) Individual Firewall Set blocking direction for TCP/IP port, and run individual firewall policy. User Popup Menu System Run release share, system protection mode policy. Security Log Run internet, mail, FTP, TELNET, USB Storage Device log setting policy. Internet Run internet blocking policy. Traffic Run block whole network on network environment, traffic management, traffic management period, maximum traffic management policy. Access Control Run share folder management, NetHelper Protect Setting Policy Outside Company Security Group Setting Run outside company security group setting window 88

89 Security Share Folder Access Control Window Window can set share folder access control, function can set to use access control per organization chart. Create Group Run share folder access control Function create share group. Edit Group Run share folder access control Function edit name of share group. Delete Group Run share folder access control Function delete share group Client Function manually add client in share group. Share Folder Access Control Use Method After create share group, select and save group can access each share folder of group in organization chart per created each group. After that if use share folder access control per group then can access individual share folder per organization chart saved in share group, user of other organization charts didn t saved in share group can not access to share folder. 89

90 Security Policy You can manage per media, individual firewall, system, security log, internet, traffic. Set outside company security group, can manage to set outside company security policy. Security Select Organization Chart Window Group Select Policy Management Select Media You can set media control item of selected group in organization chart window. Select whether control media or not Select whether policy apply time or not Select whether control per media type or not Select whether include sub group of selected group or not Select policy apply excluding target among users in selected group 90

91 Security Select Organization Chart Window Group Select Policy Management Select Individual Firewall Set blocking direction per port number, and set individual firewall policy. Select whether use firewall or not Select whether policy apply time or not Set whether additional block per port number or not Entered port is currently known as hazardous port. Select policy apply excluding target among users in selected group 91

92 Security Select Organization Chart Window Group Select Policy Management Select System Set release share, system protection mode policy. Select whether setting of system or not Select policy apply excluding target among users in selected group Select to check using function, applied policy is applied by rebooting user PC. 92

93 Security Select Organization Chart Window Group Select Policy Management Select Security Log Set policy of internet, mail, FTP, TELNET, USB Storage Device. Select whether use security log or not Select whether policy apply time or not Set whether use per security log item or not. Select policy apply excluding target among users in selected group 93

94 Security Select Organization Chart Window Group Select Policy Management Select Internet Manage whether block of WEB Site or not. Select whether control of internet or not Select whether policy apply time or not Entering Window of Internet WEB Site Address & IP Address Web Site Blocking List Select policy apply excluding target among users in selected group 94

95 Security Select Organization Chart Window Group Select Policy Management Select Traffic Manage whole network block of network environment, traffic, traffic period, maximum traffic setting. Select whether control of traffic or not Select setting item of traffic Select policy apply excluding target among users in selected group Traffic If you set to block whole network, then user excluded network related NetHelper6.x, and whole network is blocked, therefore we are not recommend to block whole network. If you suspect certain user is virus diffuser, you can use this feature to forcibly block network. 95

96 Security Select Organization Chart Window Group Select Policy Management Select Access Control Can set whether use of share folder management, NetHelper protect or not. Select whether control of share folder or not Select control of NetHelper protect or not Access Control Share Folder Control Set whether share of selected group or not NetHelper Protect Set whether display of process related NetHelper 6.x used on user PC in process list of Window s operation manager or not. 96

97 Security Select Organization Chart Window User Select Policy Management Can set security policy by each user. Between group policy and individual policy, the first priority is individual policy, therefore when group policy is not applied then please, check whether individual policy is applied or not. NetHelper 6.x Security Default Policy Setting Media You can check setting of USB storage device, CD-ROM, FDD, IEEE 1394, Parallel, Serial, Printer, and you can also change the setting. USB or CD- ROM is media often occur external data leakage; therefore, we recommend to apply for whole system. System You can check release share, system mode setting and you can also change the setting. Security Log You can check usage log of Internet, Mail, FTP, Telnet, USB storage device and you can also change the setting. Traffic You can check setting of applied it or not, network status, management period(minute), maximum traffic, and you can also change the setting. Access Control You can check setting of share folder, & NetHelper protect, and you can also change the setting. 97

98 Security Select Organization Chart Window User Select Policy Management Security Default Policy Setting You can set security policy by each user. Entered port is currently known as hazardous port. NetHelper 6.x Security Default Policy Setting Firewall Management You can add, delete, edit to hazardous port, In NetHelper 6.x, well known hazardous port is entered as default. Please, check apply to use. Internet Management You can block unnecessary web site based on internal policy, you can also, improve work performance by blocking to access unnecessary web site for work task. 98

99 Security Select Organization Chart Window User Select Policy Management System Protect Mode You can set security policy by each user. 1. Manage indiscreet use of printer by control add and delete of printer Prohibit Automatic drive execution This function can use for prohibit auto-execution of USB storage device, CD-ROM drive that user use them randomly. CD or USB is included AUTORUN.INF so they have function to run Setup.exe file automatically. Prohibit automatic drive execution is function to prohibit running of file. Don t save the document history Function can use don t save history of document previously worked by user. Block running Regedit.exe Function can block running registry editor of Windows by user. Block running Cmd.exe. (Windows2000 or Greater) Function can block running command window of Windows by user. Block running Windows Task Manager (Windows NT or Greater) Function can block running Windows task manager of Windows by user. System Protect Mode System protection setting is applied policy normally when target user PC should be rebooted after set policy. 99

100 Security Select Organization Chart Window User Select Policy Management System Protection Mode You can set security policy per each user. Applied only user who use Windows start menu of pervious version. 100

101 Can control user can not delete software that is politically needed by deleting program add/delete menu. Can control user can not change network environment randomly by keeping a limited of network environment. You may apply after verifying security policy supplied from Microsoft by keeping a limited to use of security auto update. Can control user can not change environment of PC randomly by controlling properties/management menu of my computer. 101

102 Outside Company Policy Group and Outside Company Policy Management Security Select Outside Company Scurity Group Window can set target group or user who will be assigned outside company policy. Selected Group List Select Target Group Tree Setting Method Select apply target group or user from left screen of group. Selected user will be displayed to right screen of outside company policy group, click Save button to complete setting if selection is finished. Select Outside Company Security Group When you select group in order to establish outside company security, if sub group is not selected then that group will not be applied policy. 102

103 Media Select Outside Company Security Group Policy Set management policy of media when communication to sever is not available. Setting method of media, individual firewall, system, security log, internet, traffic, access control, mail, printer, messenger, power is same with security policy setting. Setting Method Outside company security group policy is displayed same widow with existing security policy setting. Only name of group security policy [outside company security policy] is set. Function is set from this window will be only applied when user PC is located place that can not communicate with server. When you select outside company security policy in media, media tab is displayed to set media policy of security policy is the first priority. Click OK button after setting is complete, outside company security policy will be applied. Outside Company Security Policy Outside company security policy is operated differently than default security policy. It will be operated only user PC can not communicate with server. It will be operated different than existing security policy and policy apply method is same with existing security policy setting method. 103

104 Security Policy When you select group security policy you can find user list and you can check policy list per each user. Check User in Group When select group in organization chart window Check security policy list of group When select user in organization chart window Check security policy list of user Security Policy Can check whether security policy applied to group or user or not 104

105 Media Management List After select user click [Media] icon, displayed default information for user, will active [Media] tab and you can check media type, block use or not, run beginning/ending time, policy start/expired date info of selected user. Individual Firewall After select user click [Individual Firewall] icon, displayed default information for user, will active [Individual Firewall] tab, you can check port, direction, run beginning/ending time, policy start/expired date info of selected user. Individual Firewall Blocked port is set default in the NetHelper is registered for purpose of protect system from warm virus or other malware, we recommend use it without delete except special case. 105

106 System After select user click [System] icon, displayed default information for user, will active [System] tab, you can check setting, apply setting or not, run beginning/ending time, policy start/expired date info of selected user. Release Share Share folder doesn t have password is easy to access from external we recommend you should set password to use. System protection mode will be applied normally after user PC is rebooted. Security Log After select user click [Security Log] icon, displayed default information for user, will active [Security Log] tab, you can check log type, apply setting or not, run beginning/ending time, policy start/expired date info of selected user. 106

107 Internet After select user click [Internet] icon, displayed default information for user, will active [Internet] tab, you can check blocked URL, apply blocking or not, run beginning/ending time, policy start/expired date info of selected user.. Internet If blocking URL is not worked well despite of setting block URL, please, enter just part of URL you want to block to inside of * sign like as *yahoo*. If blocking is not working well because of ToolBar, etc reason then we recommend to operate by commend that block whole specific words. If user access URL is already set to block, it will move to internet URL that is entered on block URL switch page in O/S environment under environment setting. Traffic After select user click [Traffic] icon, displayed default info for user, will active [Traffic] tab, you can check item, apply setting or not, network status, management period(minute), maximum traffic(kb), run beginning/ending time, policy start/expired date info of selected user. Block Traffic Maximum traffic setting is not monitor occurring traffic during download it only monitor traffic speed during upload. 107

108 3-5. Mail You can monitor use history of sending mail from user PC, can block that can not send attached file to specific site setting by administrator. Mail Organization Chart Window Can use mail policy, outside company policy group setting, mail monitoring, control the attachment of mail, etc Mail Policy Menu Run group security policy window can set and change policy for mail management. Outside Company Policy Group Setting Menu Run outside company policy group setting window can set group to be assigned policy if communication with server is not connect smoothly or block. Mail Monitoring Menu Can select whether mail monitoring apply or not <Apply / Do Not Apply> Control the Attachment of Mail Menu Can select whether block or not per sending type of mail attachment file. <Protect All / Protect SMTP / Protect WEB / Do Not Apply> 108

109 Mail Policy Select organization chart window for managing mail policy, establish policy to select mail policy. In mail, is separately set policy if select group or if select user in organization chart window. Mail Select organization Chart Window Group Select Mail Policy Window can set monitoring of mail, exceptional user, control/block type/block list of attachment file to selected group in organization chart window. Select whether include sub group of selected group or not Select whether control attachment file or not Select exceptional user for policy apply within selected group Select whether monitoring of use mail or not Select block type of attachment file Add/delete attachment file management site list 109

110 Mail Select Organization Chart Window User Select Mail Policy Window can set monitoring of mail / control the attachment / block type / block list of selected user within organization chart window. Select whether monitoring mail or not Can set policy of block the attachment file per mail type Mail Policy Use Method 1. Mail Monitoring Can monitor defined Web mail in NetHelper and mail sending from Outlook 2. Control the Attachment of Mail Can block attachment file by selected type of mail method(web, SMTP) 3. Block Setting Permit attachment file with block only entered address, or block attachment file with permit only entered address Default Mail Policy of NetHelper In NetHelper, can control attachment file and monitor to sending mail. However, NetHelper can not monitor or control attachment file for receiving mail. 110

111 Mail Select Organization Chart Window Management Result List Window can check setting regarding mail of users within selected group in organization chart window and can search monitoring history of selected group and can delete log. Display all users(including sub group) of selected group in organization chart window Can check setting history of mail monitoring and block the attachment file Search Condition(Monitoring) Use Method 1. Search User Mail Account < Overall / Receiving / Sending > Can search condition by receiving/sending mail account. Can search by portion of character string 2. Search Use Period Can search by per period of time based on transmission time. 3. Character Filtering Can do filtering by correspond character string within searched result. Filtering search by corresponding value among overall items. 4. Delete Log Can select recorded log by monitoring setting and can delete it. 5. Check Body Detail If click [Body] on right hand side, you can check body details of that mail. Body details of mail is displayed by popup type. 111

112 Outside Company Policy Group and Outside Company Policy Management Outside company policy of mail management, is function to establish policy to apply or keep policy of user PC when user PC is located at place can not communicate with server. Mail Select Outside Company Security Group Window can set group or user can be assigned outside company policy.. Selected Group List Select Target Group Organization Chart Setting Method Select apply target group or user from left hand side of window. Selected user will display outside company security group on right hand side of window, when selection is completed click OK button to finish the setting. Select Outside Company Security Group When select group for establish outside company policy, if sub list is not selected then that group will be not applied policy. 112

113 Mail Select Outside Company Security Group Policy Window can set monitoring of mail, exceptional target user, control the attachment file / block type / block list when communication with server is not available. Setting method of mail autoselection is same with security management. Setting Method Outside company security group policy is displayed on same window as existing security policy setting. Only name of group security policy [outside company security policy] is set. Set function in this window will be applied only user PC is located at place can not communicate with server. If select outside company security group policy in mail, mail tab will be displayed in order to set mail policy first among the security policy. When setting is completed click OK button to apply outside company security policy Outside Company Security Group Policy Outside company security group policy is operated separately than default security policy, this policy will be only operated if communication with server is not available. Policy apply method is same with existing security policy method. 113

114 3-6. Messenger You can monitor transfer details of attachment file sending by messenger from user PC through messenger in NetHelper. And also, you can block that can not send attached file. You can manage messenger using organization chart window and management result list in messenger function, In NetHelper, so far messenger supports only Windows Live Messenger and NATEON messenger. Messenger Organization Chart Window Can use MSN policy, outside company policy group setting, Transfer File Control, Transfer File Monitoring, etc MSN Policy Menu Run group security policy window can set and change policy for messenger management. Outside Company Policy Group Setting Menu Run outside company policy group setting window can set group to be assigned policy if communication with server is not connect smoothly or block. Transfer File Control Menu Can select whether block of sending file control or not < Block / Cancel > Transfer File Monitoring Menu Can select whether transfer file monitoring apply or not <Apply / Do Not Apply> 114

115 Messenger Policy Select organization chart window for managing messenger policy, establish policy to select MSN policy. In messenger, is separately set policy if select group or if select user in organization chart window. Messenger MSN Policy MSN Policy of messenger manage by if select group in organization chart window then use group security management policy window, if select user in organization chart window then use messenger policy window. If select group in organization chart window group security policy window will appear on your screen. Group security policy window can be set messenger transfer file control, whether monitoring apply or not, and can select exceptional user in selected group. Select whether include sub group of selected group or not Select whether block transfer file or not Select exceptional user for policy apply within selected group Select whether monitoring of transfer file or not If select user in organization chart window, messenger policy window will appear on your screen. Messenger policy window can be set messenger transfer file control and whether monitoring apply or not. 115

116 Messenger Select Organization Chart Window Management Result List Window can check setting regarding messenger of users within selected group in organization chart window and can search monitoring history of selected group and can delete log. Display all users(including sub group) of selected group in organization chart window Can check setting history of mail monitoring and attachment file control Search Condition(Monitoring) Use Method 1. Search sending/receiving account of user and transfer file < Sending / Receiving / Transfer File Name > Can search condition by receiving/sending messenger account and transfer file name. Can search by portion of character string. 2. Search Use Period Can search by per period of time based on transfer time. 3. Character Filtering Can do filtering by correspond character string within searched result. Filtering search by corresponding value among overall items 4. Delete Log Can select recorded log by monitoring setting and can delete it. 116

117 Outside Company Policy Group and Outside Company Policy Management Outside company policy of messenger, is function to establish policy to apply or keep policy of user PC when user PC is located at place can not communicate with server. Messenger Select Outside Company Security Group Window can set group or user can be assigned outside company policy. Selected Group List Select Target Group Tree Setting Method Select apply target group or user from left hand side of window. Selected user will display outside company policy group on right hand side of window, when selection is completed click save button to finish the setting. Select Outside Company Security Group When select group for establish outside company policy, if sub list is not selected then that group will be not applied policy. 117

118 Messenger Select Outside Company Security Group Policy Window can set monitoring transfer file of messenger, block transfer file, and exceptional target user when communication with server is not available. Setting method of messenger auto-selection is same with security management. Setting Method Outside company security group policy is displayed on same window as existing security policy setting. Only name of group security policy [outside company security policy] is set. Set function in this window will be applied only user PC is located at place can not communicate with server. If select outside company security group policy in messenger, messenger tab will be displayed in order to set messenger policy first among the security policy. When setting is completed click OK button to apply outside company security group policy. Outside Company Security Group Policy Outside company security group policy is operated separately than default security policy, this policy will be only operated if communication with server is not available. Policy apply method is same with existing security policy method. 118

119 3-7. Printer Printer is NetHelper s function that can establish policy to all printers connected to user PC. You can check detailed info of printer such as block use of specific user s printer, establish policy regarding toner use of specific printer, usage amounts of printer use, and use history, etc Printer is managed using by printer management window is organization chart window and managem ent target window, you can see policy per each printer in organization chart window, you can see insta lled user & printout info per each printer in printer management window. Printer Organization Chart Window (Printer Management based on User) Can use functions such as policy, outside company policy group setting, printer access protection, toner save mode, status monitoring, use log, watermarking image setting, etc Policy Menu Run group security policy window can set and change policy for printer management. Outside Company Policy Group Setting Menu Run outside company policy group setting window can set group to be assigned policy if communication with server is not connect smoothly or block. Printer Access Protection Menu Can select whether block printer to user or not < Block / Cancel > Toner Save Mode Menu Can select whether set toner save mode setting of printer to user or not. < Apply / Do Not Apply > Status Monitoring Menu Can select whether set status monitoring of printer or not. < Apply / Do Not Apply > Use Log Menu Can select whether monitoring or not. < Apply / Do Not Apply > Watermarking Image Setting Menu Can set image & transparency to use watermarking. Toner Save Policy Toner save policy is available only printer has toner save mode function. Most of color ink printer models don t support toner save mode function. 119

120 Printer Organization Chart Window Toner Save Policy In order to establish toner save policy of printer send printer drive in user PC to server. 1. Select remote of client who is connected with printer. 2. Click save tool download icon in remote control window. 3. Set printer to be set save mode of NetHelper printer search window and click view printer properties button. 4. In printer register info window, check to active use button of toner save under printout quality menu tab and click OK button. 5. Click data transmission button to send driver info to server. Toner Save Policy Use Method Follow as above instruction to send printer driver to server, and use toner save policy function then you can use with saving toner politically. 120

121 Printer Printer Management Window (Printer management based on printer) Printer management window can use functions such as printer access protection, toner save mode, usage amount setting, search printer, printer hide setting, group of administrator organization chart, etc Printer Access Protection Menu Can select whether block user of printer or not < Block / Cancel > Toner Save Mode Menu Can select whether use toner save mode of user about printer or not < Use / Do Not Use > Usage Amount Setting Menu Can manage to set usage cost per each paper of each printer Search Printer Menu Can search printer by printer name Organization Chart Printer Hide Setting Menu Can manage to set to hide of printer list that user doesn t use < List Hide / List Setting > Group Menu Can manage to create printer group in administrator s organization chart < Create / Edit / Delete > Administrator Organization Chart Menu related organization chart of administrator organization chart Go to administrator organization chart icon on window background and click right hand side of mouse button, then you can see menu as like left image. You can create configure of organization chart same with existing group info or can create to CSV file format info. After you create, you can edit info. (Only 1 time you can edit info.) What is administrator organization chart of printer management window? Organization chart can manage to create/edit/delete group in order to easily manage printer separately with existing group structure. 121

122 Printer Printer Management Window Usage Amount Setting Menu Window can set usage cost per each paper of each printer. Search based on printer name Set usage cost per paper by each printer Usage Amount Setting Method In this window, when calculate usage cost based on used info of printer, result can display different depend on setting of cost amount that is used for base to calculation. Before you set, please, fully discuss with system administrator and set this menu. 1. Enter printer name to be set and click search button to find printer. 2. Enter usage cost per page. 3. Click OK button to save your setting. 122

123 Printer Printer Management Window Search Printer Menu Window can search printer by printer name in printer management window. Search based on printer name When double click selected printer on middle part of this window then will shift to selected item of printer management organization chart. Printer Printer Management Window Printer Hide Setting Menu Window can set printer list to view or hide in printer management window.. Button to set printer list to view or hide. Search based on printer name 123

124 Printer Organization Chart Window Management Result List (Printer Policy Status) Can check setting related printer of users within selected group of organization chart window, search monitoring history of selected group, delete log, etc Display all users including sub group within selected group of organization chart Can check printer status monitoring and printer log setting history Can search by setting printout info and usage amount to certain time period 124

125 Printer Printer Management Window Management Result List (Printer Info) Can check setting of printer, printer user list, printout info, and usage amount within selected group in printer management window Display all printer including sub group within selected group Display printer user list Can check printer status monitoring and printer log setting history Can search by setting printout info and usage amount to certain time period 125

126 Printer Printer Management Window Management Result List (Printer User) Can check setting of printer, printer user list, printout info, and usage amount within selected group in printer management window. Display selected printer Can search by setting printout info and usage amount to certain time period 126

127 Printer Policy In printer, can set policy to monitor status of managed printer and manage printer use log. Printer Select Organization Chart Window Group Select Security Window can set printer status monitoring, printer log, and exceptional target user list of printer within selected group of organization chart window. Select whether include sub group to selected group or not Select whether status monitoring of printer or not Select whether use printer log info or not Select exceptional of applied policy user within selected group What is printer status monitoring and printer log? Status monitoring is function can check printer status such as toner shortage, paper shortage, paper jams, etc And printer log is function can check printout info such as used date, number of printout pages, document title, etc per each date by recording printout log. 127

128 Printer Select Organization Chart Window User Select Security Window can set printer status monitoring and printer log of selected user in organization chart window. Click OK button to apply user policy User Printer Policy Use Method User printer policy use above protect the printer window to set printer policy per each user. When setting is completed click OK button to apply policy.. Caution of blocking printer & checking toner save info Printer managed in NetHeleper is operated to apply individual policy per each printer because each printer is shared by many users. Block printer & toner save info are displayed to 2 different ways as < Based on printer / Based on user >. - Check printer info by group unit Is displayed block printer & toner save info based on printer. Number of user info is only displayed when check by group unit. - Check printer info by user unit Is displayed block printer & toner save info based on user 128

129 Printer Printer Select Printer Block Policy Window can view block policy of selected printer per user in printer management window. Button to set block/unblock user Printer Select Toner Saving Policy Window can view toner save policy of selected printer per user in printer management window. Button to set block/unblock user 129

130 Printer Select Output Info and Usage Amount Window can view output info & usage amount of selected printer per user in printer management window. Can check total number of printout pages of selected time period of selected printer, and can check total usage amount by set usage cost per each printer Output Info & Usage Amount Use Method 1. Search usage time period Can search by time period based on printout time 2. Character Filtering Can do filtering by correspond character string within searched result. Filtering search by corresponding value among overall items. 3. Delete Log Can select recorded log by log setting and can delete it. 4. Check Log Details Can check printout info per each user Check Printer Block Policy/Toner Saving Policy/Output Info & Usage Amount Method Can check block policy of only selected printer not whole printers Can check user list of selected group(including sub group) in organization chart window 130

131 Outside Company Security Group & Outside Company Security Group Policy Outside company policy of printer is function to establish policy to keep existing policy of user PC or apply it when user PC is located a place can not communicate with server. Printer Select Outside Company Security Group Window can set group or user to be applied outside company policy. Selected Group List. Select Target Group Tree Setting Method Select user or group to be applied from left side of group. Selected user will display to right side of outside company policy group, when selection is completed click OK button to end the setting. Select Outside Company Security Group When select group for establish outside company policy, if sub list is not selected then that group will be not included policy. 131

132 Printer Select Outside Company Security Group Policy Window can set status monitoring of printer, printer log, exceptional target user when user PC can not communicate with server. Setting method of printer auto-selection is same with security management. Setting Method Outside company security policy is displayed on same window as existing security policy setting. Only name of group security policy [outside company security policy] is set. Set function in this window will be applied only user PC is located at place can not communicate with server. If select outside company security policy in printer, printer tab will be displayed in order to set printer policy first among the security policy. When setting is completed click OK button to apply outside company security group policy. Outside Company Security Group Policy Outside company security group policy is operated separately than default security policy, this policy will be only operated if communication between user PC and server is not available. Policy apply method is same with existing security policy method. 132

133 3-8. IP Can check IP search & create IP protection policy, and can change name of workgroup/computer IP Organization Chart Window Use function as workgroup change, allocate the network properties, release the allocated network properties, etc Workgroup Change Run workgroup change window can change workgroup name of user Allocate the network properties Run allocate the network properties setting window can protect to allocate IP of user. Release the allocated network properties Run release the allocated network properties window can release protection of allocated IP to user. Create organization chart by grouping of users per workgroup Create organization chart by creating per IP of bandwidth that want to search 133

134 IP Setting IP Workgroup Change Window Window can change/integrate workgroup of user by per group unit or per user unit. Workgroup Change Change Workgroup of user Group Popup Menu User Popup Menu Allocate the network properties Prohibit to change other than allocated IP by allocating IP of user Release the allocated network properties Release allocated IP to user Set up the temporary IP address Change IP of user Computer Name Change Change computer name of user 134

135 IP Management List & IP Change Log Can search user info & IP change log by each option Can check IP allocated info, allocated history, IP, Mac, computer name, the first registered date, the last changed time, etc in client list By user Selected group or user. By user All users By IP Selected group or user By IP All users Set IP bandwidth that want to search Display IP info registered in search group setting, display all IP info previously registered in IP search group setting. Workgroup Host User ID User IP Change Log Use Method Select searching type & target in searching type & searching target option of IP change log menu. Select IP bandwidth want to search and search group in search info. Set search time period that changed IP, check IP change log. 135

136 IP Workgroup Change Window Window can change/integrate workgroup of user by per group unit or per user unit Workgroup change method in group of organization chart window Select group want to change workgroup, click right hand side button of mouse and select workgroup change menu. Enter workgroup name want to change Workgroup change method in user of organization chart window Select user want to change workgroup, click right hand side button of mouse and select workgroup change menu. Workgroup Change Use Method Select group want to change workgroup, enter workgroup want to change, and click OK button. If it is group then will appear apply target option window that can set to range of group to be applied. 136

137 IP Allocate the Network Properties Window can set to prohibit changing IP of individual user PC by allocating IP to user to prohibit changing other IP by user. Target option window ask allocate new IP with maintain existing allocated policy or allocate new IP without existing allocated policy. Target option window ask can change IP if PC continuously disconnect status to server or can change IP to other IP but will be back to assigned IP when you reboot PC. Display current setting IP info of individual user by default, can change allocated IP Can set time period of allocated IP per individual user 137

138 IP Release the allocated network properties Release allocated IP to group Release allocated IP in group of organization chart window Method Select group want to release allocated IP, click right hand side button of mouse and select release the allocated network properties menu. 138

139 IP Setting the Searching Range of IP Group Window can create network IP bandwidth group that want to manage and can check status & condition of IP within that bandwidth group. Create group name of IP search bandwidth want to create. Can create search group that is typed as organization chart. IP Search Bandwidth Setting Control IP Group Create by organization chart type, if select specific management target window can check info on management result list. 139

140 IP Management Result List Result list can check client status per IP bandwidth that registered in search group. Client List Used IP Un-used IP Management Result List Use Method Click organization chart of group per bandwidth in menu box, can view IP status on management result list. Case of client list(organization Chart) of management result list, can check status of all IP per bandwidth. Case of use IP, display use IP bandwidth at general user PC, Un-use IP, display IP that never use it before at general user PC. In case of user PC installed in NetHelper 6.x Client, is additionally displayed management number and user name. 140

141 IP Setting the IP Addresses for Protection Window can protect important IP to set user prohibit IP bandwidth in order to prevent IP confliction because of changing to important IP by users who are not allocated IP. Set protection IP bandwidth, can manage to enter detailed description. Setting the IP Addresses for Protection When you set user prohibit IP bandwidth, this function can prohibit to change IP into user prohibit IP bandwidth by user PC that installed NetHelper Client. This function can not control user PC didn t install NetHelper Client program. 141

142 IP Test Ping & Tracert Test IP Test Ping Order window can check internet line status by checking status of sending signal at regular intervals and receiving back the signal you sent. IP Test Tracert Order window can check info of path through to reach until the given host and can track delaying time at each path. Ping / Tracert Test Use same general Windows Command. 142

143 3-9. Remote Remote can allow to manage many computers from central by administrator. Administrator can view client s PC screen and can directly manage client PC, can solve the problem without visit client PC by running remote when client PC has occurred some errors or troubles. Remote Organization Chart Window Can use display control, view display, file/process, run remote, messenger, send message, WOL, restart PC, turn off PC, monitoring a remote computer performance, etc Display Control Function can remotely use user computer from administrator s computer. View Display Function can remotely view user s computer screen. File/Process Function can remotely check file & process of user s PC.. Run Remote Run enter program & internet address that want to run remotely. Messenger Function can communicate messenger to user who selected by administrator. Send Message Run window can send message to user. WOL Function can remotely turn on user s computer by administrator. Restart PC Function can remotely restart user s computer by administrator.. Turn Off PC Function can remotely turn off user s computer by administrator.. Monitoring a Remote Computer Performance Function can remotely monitor performance of user s computer by administrator. 143

144 Remote Select Organization Chart User Run Remote Run enter program & internet address that want to run remotely. When Select User Run & Kill Remote Window Command Save List Can enter, edit & delete run command Caution when run remote Generally program installed at windows folder or system folder can run remote to enter only command but if run other programs remotely, you should enter directory path name of program install. e.g.) If run WinZip command, enter directory path name [C:\Program Files\WinZip\WinZip.exe] Run Remote Use Method Select organization chart user, click right hand side button of mouse then run remote menu will display. Enter command in run & kill remote window and click apply button then command will deliver to user remotely. 144

145 Remote Helpdesk Window Window can check progress status regarding error & error type of user. Waiting Progress Display user who requested error report to management result list screen. In Progress Display status is administrator received error report and administrator is processing the error. Progress Completed Display status is troubleshooting for user computer is completed. Select by progress status to display on management result list screen. Select by error type to display on management result list screen. Received Error Report Search List When user report error, will appear this popup window on right below screen of administrator s PC. Can check error details and can process troubleshooting by clicking Report error in this popup window. 145

146 Process Troubleshooting Remote Overall Function can view status of overall troubleshooting by management result list screen. Overall Error Report List Can view detail/delete error list Troubleshooting Waiting Progress List Troubleshooting In Progress List Troubleshooting Progress Completed List View Troubleshooting Overall Screen Method Click overall button in menu box, can view status of troubleshooting on management result list screen, can search by searching date, progress status, and error type, and can view result of search by each searching condition. 146

147 Remote Register Administrator can manually register details of troubleshooting status when user request error report. Register Error Progress Display error details item Can search reported user Can enter progress details Can progress user s error by handling tool Register Error Progress Use Method Click register button in remote menu box, if user request error report by phone, , etc, administrator can manually register & progress error report. 147

148 Remote Change Error Type Administrator can add, edit, delete change error type. Change Error Type List Screen Enter value of error type want to add Change Error Type Use Method Click change error type button in menu box, can add, edit, delete error type, and click exit button to end the setting. 148

149 Power Management Remote Select Organization Chart Window User Turn Off PC Function can remotely turn off selected user s PC in organization chart window. Display all users of selected group in organization chart window When Select Group Display selected user in organization chart window When Select User Turn Off PC Use Method Turn off PC function of remote, select group of organization chart or select user of organization chart and click turn off PC button in menu box. Caution of when turn off PC function When apply turn off PC function then this function run immediately therefore if user PC is in use then please, be careful to apply it. 149

150 Remote Select Organization Chart Window User Restart PC Function can remotely restart selected user s PC in organization chart window. Display all users of selected group in organization chart window When Select Group Display selected user in organization chart window When Select User Restart PC Use Method Restart PC function of remote management, select group of organization chart or select user of organization chart and click restart PC button in menu box. Notice Window When User Restart PC When user restart PC, notice window will be appeared. 30 seconds after system will be restarted by administrator policy. Please, must save important file, document, etc 150

151 Remote Select Organization Chart Window User - WOL Function can remotely turn on selected user s PC in organization chart window by administrator. On/Off Reservation Setting Screen List ON/Off Reservation Setting Use Method Select group or user on organization chart window screen, display user list on management result list, click right hand side button of mouse to do on/off reservation setting, can set function of reserve start-up and reservation end.. WOL Function Use Method Select group or user in organization chart window, click WOL button in menu box. Requirement when Run WOL Function In order to run this function well, LAN card should support WOL function, LAN Power On( Item name can be differently displayed by BIOS manufacture) of CMOS setting item should turn on to active status. 151

152 Remote Control Remote Select Organization Chart Window User Display Control Function can allow to control screen of user PC remotely by administrator. Select user in organization chart window will display certification setting window. Can set user certification during control in this window. When Select User If check this box certification setting window screen will not display. When Use Certification If checked certification and click OK button, then administrator can control screen if user allow to control. Above window is administrator confirm request window to user when check certification. Display Control Use Method Select organization chart window user, click display control button in menu box. This function can control screen of user PC. 비인증 사용시 비인증 체크 후 확인버튼을 클릭하시면 사용자 허락 없이 강제적으로 화면제 어가 가능합니다. 152

153 Remote Select Organization Chart Window User View Display Function can allow to view screen of user PC remotely by administrator. Select user in organization chart window will display certification setting window. Can set user certification during control in this window. When Select User If check this box certification setting window screen will not display. When Use Certification If checked certification and click OK button, then administrator can view screen if user allow to view. Above window is administrator confirm request window to user when check certification. View Display Use Method Select 비인증 organization 사용시 chart window user, click view display button in menu box. This function can view screen of user PC. 비인증 체크 후 확인버튼을 클릭하시면 사용자 허락 없이 강제적으로 화면보 기가 가능합니다. 153

154 Remote Select Organization Chart Window User Display Control & View Display User Window Screen Can check user window screen of remote. User Window Screen File Menu can do Chatting, File Manager, Run Remote Control Menu can adjust Resolution and select sending key. 체 Screen 크 Menu can adjust screen as control display, view display, etc 시 View Menu can hide Standard menu & status displayed row menu.. 인 Help Menu can view NHMCRemote info. 증 설 Number of users can control display control & view display concurrently 정 User display control 윈 & view display function is available up to maximum 10 users. 도 Display Control 우 & View Display Use Method Select user of organization chart window in remote, click display control & view display button in menu box, will appear certification setting control window, if set user certification, will apply display control & 화 view display function of user. 면 이 154 나 타

155 Remote Select Organization Chart Window User File and Process Function can remotely check file and process of user PC. When Select User User Window Screen Administrator Window Screen Can end user process File Transmission Method When transmit file from local PC to remote PC, select file want to transmit from [Total] file list and drag & drop to below window. When transmit file from remote PC to local PC, select file want to transmit from remote computer file list and drag & drop to below window. File and Process Use Method Select organization chart window screen, click file and process button in menu box, can check file and process of user. Process can be ended by force and can transmit file. 155

156 Remote Select Organization Chart Window User Monitoring a Remote Computer Performance Function can remotely monitor user PC performance. When Select User System Info Can check user system info. CPU Info Can check CPU info Memory Info Can check memory info Disk Info Can check Disk info. Network Info Can check Network info. Remote Performance Monitoring Window Monitoring a Remote Computer Performance Module Install & Apply Method Monitoring a remote computer performance module is operated based on.net2.0 therefore, executed client PC has to be installed.net2.0 in order to execute normally. If execute this module on client didn t installed.net2.0 then.net2.0 will start to install on back ground of screen automatically by downloading.net2.0 install file from NetHelper server. Monitoring a Remote Computer Performance Use Method Select user on organization chart window, click monitoring a remote computer performance button in menu box, can check system info, CPU info, memory info, disk info, and network info of user. 156

157 Communication Management Remote Send Message Function can send message to group or user Send Message from Group of Organization Chart Window Method When send message, select group, click send message button in menu box, enter message, select apply target, send message to group. Select Apply Target Option Send Message from User of Organization Chart Window Method When send message, select user, click send message button in menu box, enter message and click OK button, send message to user. Enter message want to send to user 157

158 Remote Messenger Can transmit/receive message by connection with user, can transmit file and can use video communication function. Video Chatting Monitoring Screen File Transfer Function can send file to connected user.. Enter message want to send Request Video Communication Function can do video communication with connected user. Message Save Function can save communication details with connected user to file. Messenger Use Method Select user on organization chart window, click messenger button in menu box, connect with other user you want to connect. Can use file transfer, video chatting, message save function. 158

159 3-10. Real Time Alert In NetHelper, administrator can check used & changed info regarding S/W, H/W, security, etc using by selected alert level (Notification / Caution / Warning) in real time. Administrator can check to summarize occurred info from previous day using by daily total statistics function. Real Time Alert Organization Chart Window Can use functions as Alert setting, daily total statistics, caution user setting, etc Alert Setting Menu Run alert setting window can set alert by each function regarding S/W, H/W, security, etc Daily Total Statistics Menu Run yesterday summarized info window can check pervious day summarized info for assigned item by administrator. Caution User Setting Menu Set caution user in order find easily < Setting / Cancel > 159

160 Real Time Alert Setting Real Time Alert Alert Setting S/W Management Can check daily total statistics of selected user/group in organization chart and use info of S/W management item. All items should select existence of use/do not use & alert level (notification/caution/warning). Select whether include sub group of selected group or not. Display All S/W Group Assign alert setting management target S/W & existence of apply/do not apply & alert level Can input/edit/delete process list to be managed whether activate well or not, assign existence of apply/do not apply & alert level. Can set whether apply or do not apply per item of daily total statistics. Daily total statistics function manages all users who installed client. Apply Daily Total Statistics List Select list in order to check summarized alert of record info used on previous day. - Number of user per Agent version - Top5 of mail sending log per user - Number of installed Agent - Top5 of printout log per user - Top5 of used S/W - Top5 of messenger sending log per user - Top5 of S/W to be expired license - Total number of error request - New patch info - Total number of error progress per type(in progress, etc ) - Top5 of USB composite device outgoing log per user - Total number of error progress per error type(s/w, etc ) 160

161 Caution target S/W install & deletion warning alert Set S/W group for checking user PC info when user PC is occurred installation & deletion of S/W. S/W license exceed user info Set to S/W group for checking S/W use info of user didn t assigned license. Abnormal process activation info Set process list for checking abnormal process use info of user.. ** You should enter use process name exactly (Include extension name). Real Time Alert Alert Setting H/W Management Can check changed details of H/W management item of selected user/group in organization chart and can check remaining space of HDD. All items should select whether use or do not use & alert level (notification/caution/warning). CPU, Memory, HDD, Network Card Modification details Set whether alert apply or do not apply & alert level to CPU, Memory, HDD, Network Card modification details of user PC. Remaining disk-space insufficiency alert Set whether alert apply or do not apply for certain % over remaining disk-space info of HDD and set alert level & % info. Policy Apply Range Select user/group in organization chart, if click apply & save button to apply policy - Daily Total Statistics Apply - S/W Management - H/W Management - Security Management - Others Will apply all policy set to all items above list. 161

162 Real Time Alert Alert Setting Security Can do alert setting of info related security of selected user/group in organization chart. All items should select existence of apply/do not apply & alert level (notification/caution/warning). Outgoing File Set file list for checking sending attached file info by mail/messenger. ** Manageable messenger is Windows Live(MSN) / NateON messenger in current. Opening of Specific Internet Site Alert Set internet site list for checking info of visiting specific internet site. Mail(Body, Attachment) / Messenger(File Transfer) Alert Set domain address for checking sending details & file by mail and transferring file info by messenger. ** Manageable messenger is Windows Live(MSN) / NateON messenger in current. **Enter messenger want to manage and representative domain address of user mail account (e.g. msn.com ) Output File Printer Printout Alert Set file list for checking printout info by printer. USB Device Mount Set alert for checking USB connection info. 162

163 Real Time Alert Alert Setting Others Can set alert to patch delete info and IP change info of selected user/group in organization chart. All items should select existence of apply/do not apply & alert level (notification/caution/warning). Patch Delete Alert Alert setting for checking deletion info of patch related Microsoft. Remaining disk-space insufficiency alert Alert setting for checking IP change info of user PC Setting Item Multiple Selection Setting items can select multiple items using by Ctrl or Alt button <Multiple Selection using by Ctrl button> < Multiple Selection using by Alt button> Existence of Apply or Do Not Apply/Alert Level Apply to All Select multiple setting items, click right hand side button of mouse, can apply setting value of existence of apply or do not apply & alert level to all. <Screen of Apply existence of use or not to al> <Screen of apply alert level to all> 163

164 Check Alert Apply Status User Alert Apply Status Select user want to check alert apply status in organization chart, click [Alert Setting] button, can check alert apply status of selected user. Applied Alert Count Method <Apply Target Select Screen> - Maximum value of alert setting is 15. Each sub-group of S/W management and security management is counted 1. (Caution Target S/W Install & Delete, Outgoing File, etc ) Each sub-group of H/W management and others is counted 1. (CPU Change Details, Memory Change Details, Patch Delete Alert, etc ) 164

165 Daily Total Statistics Real Time Alert Daily Total Statistics Can check pervious day summarized log info of use info, outgoing info, Agent info, & new patch info, etc selectively, Should select existence of apply or do not apply on alert setting window. Real Time Alert should set use of management item or not on alert setting window. <Yesterday Summary Info Screen> Apply Daily Total Statistics List Select list in order to check summarized alert of record info used on previous day.. - Number of user per Agent version - Top5 of mail sending log per user - Number of installed Agent - Top5 of printout log per user - Top5 of used S/W - Top5 of messenger sending log per user - Top5 of S/W to be expired license - Total number of error request - New patch info - Total number of error progress per type(in progress, etc ) - Top5 of USB composite device outgoing log per user - Total number of error progress per error type(s/w, etc ) 165 -

166 Real Time Alert Check Log Check log is available below of management result list and real time alert window at real time alert module. (Function related Real time alert icon of tray) Check Log Window of Management Result List Check Log Window. Can search log by per searching condition 166

167 Real Time Alert Caution User If user need to have special management, set to caution user, when check log, set setting to find specific caution user easily. - Caution user setting can only set per individual user in organization chart. - Caution user setting can set to select multiple users in management result list. When Alarm by Alert Level, Tray Icon Change Administrator use real time alert function, created real time alert icon on tray. Display changed icon by alert level (Notification/Caution/Warning).. [Default] [Notification] [Caution] [Warning] 167

168 3-11. Power Power can save usage amount of electric power to set screen saver use or power remote configuration use policy to many users. Power can establish policy and is operated by clicking group or user in organization chart window. Power Organization Chart Window Use function as policy management, outside company policy group setting, etc Security Run Screen Saver use and or Power Remote Configuration Use Policy.. Outside Company Security Group Setting Run Outside Company Security Group Setting Window Power Security Function Screen Saver Function can set screen saver use and standby time. Monitor Off Time Function can set time of turn off monitor. Turn Off Hard Disk Function can set time of turn off hard disk. System Standby Mode Function can set time of system standby mode. Maximum Power Saving Mode Function can set time of maximum power save mode. 168

169 Power Select Organization Chart Window Group Management Result List Function can view power saving status of selected group or user in organization chart window by management result list. User Power Saving Status List Power Saving Statistics Screen When Search Power Saving Statistics Notes Saving statistics is only applied if set system standby mode and maximum power save mode. It will not apply other settings as screen saver, turn off monitor, and turn off hard disk. 169

170 Power Security Can manage to create policy of screen saver or power remote configuration, and can manage to set outside company security group. Power Select Organization Chart Window Group Select Security Select Power Can set power item of selected group in organization chart window. Select whether use power or not Select whether policy applying time or not Select whether include sub group of selected group or not Select whether use power or not and time setting Select policy applying exceptional user within selected group 170

171 Power Select Organization Chart Window User Select Security Can set power item of selected user in organization chart window. Select whether use screen saver or not. When restart PC is active screen saver, this function can protect by Windows password Select whether use power remote configuration or not Setting Method Check screen saver use -> Enter standby time Check power remote configuration use -> Enter monitor off time, turn off hard disk, system standby mode, maximum power saving mode. When use Power Remote Configuration, Notes If you want apply policy of monitor off time, turn off hard disk, etc, should check to use of power remote configuration. Power is operated by following order: monitor off time -> turn of hard disk -> system standby mode -> maximum power saving mode. Maximum power saving mode time should not less than system standby mode time. e.g.) System standby mode time to set 20 minutes and Maximum power saving mode time to set 15 minutes (X) When use Maximum Power Saving Mode, Notes When start maximum power saving mode at user PC, will display offline in organization chart because network will be disconnected. 171

172 Outside Company Security Group & Outside Company Security Group Policy Power Select Outside Company Security Group Window can set group or user to be assigned outside company policy. Selected Group List. Select Target Group Tree Setting Method Select group of user or user want to apply from left side group, selected user will display to outside company security group of right side, when selection is completed, click OK button to finish the setting. Select Outside Company Security Group When select group for establishing outside company policy, if sub list is not selected then policy will not apply to that list. 172

173 Power Select Outside Company Security Group Policy When communication with server is not available, set management policy of power Power Auto Selection, Setting method is same with policy setting Setting Method Outside company security group policy setting is appear same window with existing security policy setting. But it is set to name of group security policy [outside company security policy]. Functions are set on this window only apply when user PC is located place can not communicate with server. When setting is completed click OK button to apply outside company policy. 173

174 Power Usage Amount Setting Function can view power consumption and usage amount to enter basic amount and power usage amount and apply them. Power Select Power Usage Amount Setting Set power usage amount to apply basic amount and power usage amount. Power Usage Amount List Apply Power Usage Amount Enter Power Usage Amount Setting Setting Method Set input/edit/delete of basic amount and power usage amount Apply setting amount 174

175 3-12. Security USB In security USB, can set registration of USB, whether use USB access log or not and can set to block of USB to many users. Security USB establish policy to select group or user in organization chart window and can operate. Security USB Organization Chart Window Use USB management function USB Run set block of USB, whether use USB access log or not, and register USB. USB of Media Control and Security USB Notes Policy Setting USB policy setting of security in media control is same with security USB policy setting. When set policy setting in security USB, it will be changed to policy in security of media control. Security USB Function block all USB except registered USB. 175

176 Security USB Select Organization Chart Window Group Management Result List Function can view USB status of selected group or user in organization chart window by management result list. USB Status List USB Access Log Search USB Access Log Search Use Method Can set whether use of USB access log or not in USB and can search. Assign date want to search and click search button. 176

177 USB Policy Can manage to create policy of USB block setting and whether use of USB access log or not, regis ter USB in order to use registered USB whether other USB are blocked. Security USB Select Organization Chart Window Group Select USB Can set USB item of selected group from organization chart window. Select whether include sub group of selected group or not Select whether use USB access log or not USB Block Policy Setting Registered USB List Add USB Method Click add USB button and connect USB want to register to PC, register USB. Scanning USB screen in administrator s PC 177

178 Security USB Select Organization Chart Window User Select USB Can set USB item of selected user from organization chart window. Select whether use USB access log or not USB Block Policy Setting Registered USB List Add USB to be permitted USB Use Method 1. USB Block Policy Set block/cancel of read & write 2. Whether use USB Access Log Set Apply/Do not apply of access log 3. Add USB Add/Delete of Security USB want to register 178

179 3-13. Management Tool Management tool can enter & change setting value related to operate of server, console, and client in NetHelper6.x. Can set by per operation, asset, deploy, FTP, Gateway, SMTP/document security, can use additional functions as authority setting, history, delete log setting, search latest contact user, integrated log, version info, etc Environment Setting Can check setting of operation, asset, deploy, FTP, Gateway, SMTP/document security that basically applied to operate NetHelper 6.x. Management Tool Environment Setting Operation Window can set status monitoring of printer, printer log, exception target user list of selected group in organization chart window. Check server IP URL to be converted when access block Site Default URL when start internet Check Proxy server IP Enter/Change AIMS server IP Use to control use user from outside company to register IP when access from outside company to management console inside. Notice message to user when edit user info from client. Function use when change server IP. Because of changing server IP operation of all client will be taken effect so should check server IP one more time before save the setting. Can change alignment type of group/user displayed on organization chart. <Management Console Option Window> 179

180 Operation Detail Items Use Method 1. Using messenger or not Set whether use messenger function or not at client. 2. Messenger remote control/sending file only Set whether use messenger remote control/sending file only functions or not 3. Use error report or not Client has function can report error progress. Set whether use this function or not. 4. Show remote control usage When use remote control, will appear notice window of remote control use at client 5. Induce register user info Can enter user info each client. If there has empty space of entering item, will active message window for every 1 hour to induce info registration. 6. Show client tray icon Set whether display tray icon of client or not 7. Display dialog box for Reboot/Exit When order reboot/turn off to client, select whether display message window or not. When appear message window, 30 seconds after will execute order. If will not display message window order will be executed immediately. 8. Display the detail information for the client Set whether use detailed info view function or not at client 9. Enable/Disable the modification of user information Select whether use editing user info function of client or not. 10. Use remote control disable function When use remote control function select whether stop control authority or not at client 11. Purchased, un-purchased S/W Edit Alert When install illegal S/W to client PC will appear alert window. This window will appear every10 minutes. 12. Automatic grouping by new registered IP Address Set IP bandwidth to group so you can set to client who is installed new to register that specific group automatically. 13. Use H/W info Registration Guidance Appear window can enter PC management number, system model name, PC purchased date, etc If user didn t enter required items, then request to re-register H/W info every 10 minutes. 14. Existence of user H/W info use Create H/W info register menu of tray icon at client function 15. Existence of Alerting use Administrator can check used & edited info related S/W, H/W, security, etc on real time using by selection of alert level (notification / caution / warning). 180

181 Management Tool Environment Setting Asset Window can set policy management operation time, usage monitoring time, default block setting per S/W policy, when block alert message of S/W item in asset. Select whether apply S/W policy management operating or not Policy operation time Time of do not apply policy during operation time Set operation time of S/W usage monitoring. Assign block setting will be applied default when create per each S/W policy If select item related warning by each block setting set warning message to appear to client user per each warning item 181

182 Management Tool Environment Setting Deploy Window can set policy apply time of deploy, notice message before deploy, notice message after deploy, turn off PC after deploy is completed. Can operate deploy operation apply time Can set to divide different time ranges Set notice time (Minutes) to client before execute deploy policy Set notice message to client before execute deploy policy Set notice message to client after execute deploy policy Select whether turn off PC or not after execution of deploy policy is completed. 182

183 Management Tool Environment Setting FTP Window can set FTP environment when transfer file by policy of deploy Can check default value when NetHelper 6.x install <Select Specific Group Window> Administrator can enter, edit, and delete FTP server fit to management environment. FTP Use Method When occur over load to server because use so many FTP, can use to decentralize FTP server. You can decentralize functions of server to enter web server IP, Port, etc on below items of menu and set specific group. 183

184 Management Tool Environment Setting Gateway When transfer file and if you want to process decentralized progress per Gateway, this window can set to do. Can check default value when NetHelper 6.x install If it has many Gateway can use to register additional Gateway. Administrator can enter configure, edit, and delete Gateway server fit to management environment. 184

185 Management Tool Environment Setting SMTP/Document Security When new patch update window can set sending account that administrator can receive related info by . Check box if specific account needs to have sending/receiving authorization. 185

186 Management Tool Can set and check authority setting, history, delete log setting, search latest contact user, integrated log, version info that are management part to additional apply to operate NetHelper 6.x Management Tool Management Tool Authority Setting Window can add, edit, and delete administrator s account, assign authority per each module/group When use Authority Setting Notes When assign authority to only specific menu by creating new administrator ID, can execute policy order for that specific menu. If you can view other menu it is not a program error. 186

187 Authority Setting Use Method 1. Administrator Setting Can edit administrator name, description, ID, password, administrator address and can add & delete administrator 2. Group Permission Set authority per group to selected administrator 3. Use notice or not Set whether notify to administrator when new patch update or not 4. Overall Remote Can set whole authority & partial authority of remote management (Turn off PC, Restart PC, WOL, Display Control, Send Message, Messenger, File & Process, Run Remote) 5. Overall Asset Can set whole authority & partial authority of asset management. (Edit and create S/W policy, Create S/W group, Object asset) 6. Overall Deploy Can set whole authority & partial authority of deploy management. (File, Deploy policy) 7. Overall Security Can set whole authority & partial authority of policy management per menu (Security, Mail policy, Mail log, Printer policy, IP policy, Messenger policy, Messenger log, IP change log, Client, Group, etc...) 8. Overall Tool Can set whole authority & partial authority of management tool (Only admin manager can use. Group authority setting, Environment setting) Group Authority Use Method When set authority to group if all groups are not selected then it is assigned authority of all group. When assign authority to specific group it will be assigned authority to new created group. 187

188 Management Tool Management Tool History Window can check executed history of policy & order at console by managers to search by per menu & per time period, window can save history to CSV file, and can delete history. Asset Module Deploy Module Security Module IP Module Remote Module Other Module All Can save searched history to CSV file Can delete to select item among searched history 188

189 Management Tool Management Tool Delete Log Setting Window can delete log that saved by log use policy per each menu, per user & time period. Can select delete user Button to add/delete user Can select delete time period Delete all per each menu & select sub item and delete Caution when Delete Log When delete log if you don t select delete user & delete time period, if you select only menu item and delete log then log of all users & all time period will be deleted. 189

190 Management Tool Management Tool Search Latest Contact User Window can search & delete user doesn t access to server within certain time period among users are installed client program. Enter Un-log in number of days want to search Can check user list that are un-logged in to server over number of searching days Can save searched user list to CSV file Can delete to select user among searched user list Caution when delete log 1. Delete user mean delete DB list of users on offline status. If delete searched user list reason by un-log in certain time period to server please, be careful to delete user list because deleted user can not access server. 2. If delete user then you can have quantity of licenses same as quantity of your deletion. 190

191 Integrated Log Security, Mail, Messenger, Printer, Security USB, Management Tool Window is easy to trace security log history management of deleted user Integrated Log If displayed to pale yellow color on integrated log search result it is log info of deleted user and if it is not then it is log info of user is using the system. 191

192 Integrated Log Search User Condition Select Organization Chart User Info List Display Can display list of user who is using NetHelper 6.x client, user who is deleted NetHelper 6.x client, and all users per searching condition. Display info of user installed client Display info of user deleted client Display info of user installed client and user deleted client 192

193 Integrated Log Log Search Info Can search use user and deleted user and trace it and can search by per various & specific searching condition. Can search USB composite device log, FTP log, mail log, messenger log, Printer log, deleted user log Deleted User Log Use User Log Log Search Info Searching conditions are various & specific. Can search by all, user IP, user ID, outgoing file name, etc If displayed to pale yellow color on integrated log search result it is log info of deleted user and if it is not then it is log info of user is using the system. 193

194 Management Tool Management Tool Version Info Window can find version of NetHelper6.x, related server, and client files. Can save version info of server files to CSV file Can save version info of client files to CSV file Can check info of all clients Update latest version info of each file Management Tool Management Tool Exit Can finish NetHelper V6.x Console 194

195 3-14. Reporting Service Understanding of NetHelper 6.x Reporting Console Program Configuration NetHelper 6.x reporting console is operated by dividing screen into 5 categories in order to support convenience for user.. Menu Box: Categorized NetHelper 6.x reporting console main functions per each function Organization Chart Window: Tree Structure arrangement Window of NetHelper 6.x reporting client component Management Result List: Arranged list of each client s management history Management Target Window: Management required target list window per menu box User Window: Window can only view certain specific user info As below window is the NetHelper Reporting Console main screen. Can printout report by per module as Asset, Deploy, Security, Remote, Mail, Printer, IP, etc Menu Box 조직도 윈도우 User Window Management Result List Management Target Window Organization Chart Window 195

196 Menu Box NetHelper 6.x Reporting Upper Menu Box IP Menu Printer Menu Remote Menu Deploy Menu Asset Menu Description of Upper Menu Box NetHelper 6.x Reporting Upper Menu Box is consists of 5 main menus as Asset menu, Deploy menu, Remote menu, Printer menu, and IP menu, can search by per module through management target window or user window menu, and can use report printout function. Column Adjustment Menu Management Description of Column Adjustment Menu Menu can adjust column displayed on management result list Number Workgroup Member Group Computer Classification User ID Login Time Logout Time Install Password MAC Address Update Time Mentor Mobile Phone Remarks 196

197 Asset Search NetHelper 6.x Reporting S/W Asset Status Function can search by applying S/W asset status condition of selected group or user on organization chart window. Search S/W Asset Status Method. 1. Select user want to search S/W asset on organization chart window. ( 1 ) 2. Select S/W item wants to search. ( 2 ) <Remarks> Before select S/W wants to search, must click Refresh icon. 3. In order to search S/W asset status, click Run Search icon. 4. Can view search list regarding S/W asset status. S/W Asset Status Screen Window Click Refresh icon before search S/W 197

198 S/W Holding Report of NetHelper 6.x Reporting Fixed Form Printout Method S/W Holding Report Printout Method Click S/W Holding Report Print icon, then printout document by fixed format. Click S/W Holding Report Print button S/W Holding Report Fixed Form Printout Screen 198

199 S/W Install Status Table of NetHelper 6.x Reporting Fixed Form Printout Method S/W Install Status Table Printout Method Click Print Install Status Table per S/W icon, printout document by fixed format. Click Print Install Status Table per S/W icon S/W Install Status Fixed Form Printout Screen 199

200 S/W Individual Install of NetHelper 6.x Reporting Fixed Form Printout Method S/W Individual Install Fixed Form Printout Method 1. Select user on organization chart window 2. Click Run Search button under organization chart window. 3. Click Print icon, printout documentation by S/W individual install fixed format. Click Run Search icon Click Print icon S/W Individual Install Fixed Form Printout Screen 200

201 Search H/W Status of NetHelper 6.5 Reporting Method Function can search H/W status of selected group or user on organization chart window applying by H/W asset condition. Search H/W Asset Status Method 1. Select user want to search H/W asset on organization chart window. ( 1 ) 2. Select H/W item want to search. ( 2 ) <Remarks> Before select H/W want to search, must click Refresh icon. 3. In order to search H/W asset status, click Run Search icon. 4. Can view search list regarding H/W asset status. Asset Status per H/W item Screen Window 1 2 Click Refresh icon before search H/W 201

202 Search H/W Install Status of NetHelper 6.x Reporting Method H/W Install Status Table Printout Method Click Install Status Table per H/W Print icon, printout documentation by fixed format Click Print button H/W Install Status Table Fixed Form Printout Screen 202

203 Search User H/W Status of NetHelper 6.x Reporting Method H/W Status Table per User Printout Method Click Print H/W Status per User icon, printout documentation by fixed format Click Print H/W Status per User icon H/W Status per User Fixed Form Printout Screen 203

204 Search Object Asset Status of NetHelper 6.5 Reporting Method Function can search object asset status registered on NetHelper. Search Object Asset Status Method 1. Select User want to search object asset status on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. Select object asset list want to search. ( 2 ) 3. In order to search object asset status, click Run Search button. ( 3 ) 4. Group object asset & individual object asset are displayed on management result list screen. Object Asset Status Screen Window

205 Deploy Search Deploy Status of NetHelper 6.5 Reporting Method Function can search deploy file info status, deploy schedule info status, deploy status per user of selected group or user on organization chart window. Search Deploy Status Method 1. Select user want to search deploy status on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. Select deploy policy want to search on user window. ( 2 ) 3. In order to search deploy operation, click Run Search button. ( 3 ) 4. Can check info list regarding deploy operation. ( 4 ) Search Deploy Status Screen Window

206 Security NetHelper 6.5 Reporting Security Status Search security status can check policy info status of user such as media control, individual firewall, system, security log, internet, traffic, access control, etc Search Security Status Method 1. Select user want to search security status on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. Select security menu. ( 2 ) 3. In order to search security operation, click Condition Search button. ( 3 ) 4. Can check info list regarding security file. ( 4 )

207 Remote Search Remote Status of NetHelper 6.5 Reporting Method Function can search error progress status by per user, per error type, and per processors of selected group or user on organization chart window. Search Remote Status Method 1. Select user want to search remote status on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. Select remote menu want to search on user window. ( 2 ) 3. In order to search remote operation, click Condition Search button. ( 3 ) 4. Can check info list regarding remote file. ( 4 ) Error Progress Status per User Screen Window

208 Mail Search Mail Status of NetHelper 6.5 Reporting Method Function can search mail status, & mail condition search per user of selected group or user on organization chart window. Search Mail Status Method 1. Select user want to search mail status, on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. In order to search mail operation, click Run Search button. ( 2 ) 3. Can check info list regarding mail. ( 3 ) Mail Status per User Screen Window

209 Mail Condition Search Method 1. Select user want to search mail status, on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. Set mail search condition. ( 2 ) 3. In order to search mail operation, click Condition Search button. ( 3 ) 4. Can check info log regarding use of mail gathered by user. ( 4 ) Mail Status Condition Search Screen Window

210 Printer Search Printer Status of NetHelper 6.5 Reporting Method Function can search printer status per user, user status per printer, printer rule status per user of selected group or user on organization chart window. Search Printer Status Method 1. Select user want to search printer status, on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. In order to search printer operation, click Condition Search button. ( 2 ) 3. Can check usage amount info / printer usage log gathered by user. ( 3 ) Printer Status per user Screen Window

211 IP Search IP Status of NetHelper 6.x Reporting Method Function can search IP status per user, and IP status per workgroup/bandwidth of selected group or user on organization chart window. Search IP Status per User Method 1. Select user want to search IP status, on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon In order to search IP operation, click Run Search button. ( 2 ) 3. Can check info list regarding IP. ( 3 ) IP Status per User Screen Window

212 Search IP status per Workgroup/IP Bandwidth Method 1. Select user want to search IP status per workgroup/bandwidth, on organization chart window. ( 1 ) <Remarks> When select user, click Refresh icon. 2. In order to search IP operation, select organization chart per workgroup/organization chart per bandwidth on user window, and click Run Search button. ( 2 ) 3. Can check info list regarding IP per workgroup/ip bandwidth status. ( 3 ) IP Status per Workgroup/Bandwidth Screen Window

213 Chapter 4. NetHelper 6.x Client Function NetHelper 6.x client supply installed PC info to NetHelper 6.x server, is program can control PC. NetHelper 6.x client program use to install to management target PC by installation program. NetHelper 6.x Client Main Function No. Function Description 1 Messenger Function Can do messenger conversation with other user installed NetHelper 6.x and also, have remote communication with NetHelper 6.x administrator. When occur various error as virus, OS patch, etc at client PC, 2 PC Error Report can request error report for help to administrator. Also, can Function receive result of error report from administrator and can check error progress status. 3 Register User Info Can register and edit info of user who use PC. Register user info inform exact user info to NetHelper 6.x administrator support administrator s user operation more easy and convenience. Also, can manage PC & monitor info to enter H/W info. 4 View detailed Info Can see policy details assigned from NetHelper console. Also, client can request S/W license. NetHelper 6.x Client Function Use Method In order to use NetHelper 6.x client functions, click right hand side of mouse button on client icon located at tray of client PC to use them. Click right hand side of mouse button, can use popup menu like as left hand side of screen shot. Tray Icon NetHelper 6.x Client Process NetHelper 6.x client program is displayed installation status by icon to installed PC. But, if block icon display or block process display from NetHelper 6.x console then NetHelper 6.x client icon will not be displayed on management target PC. If NetHelper 6.x client is not displayed please, contact console manager and check whether use block or not. 213

214 4-1. Open Messenger Client Function Open Messenger Function can have conversation, video chatting, file transfer, remote control, etc between users. Chat Can use functions as chat(video chatting) and file transfer between users within organization chart window. Add Friend Can grouping of users who communicates frequently using by chat to organize in friend list separately. A/V Setting Can set environment of video cam, microphone. Open Messenger Can open to double click tray icon or click right hand side of mouse button and select open messenger menu. User who is inside of New Group is assumed as unauthorized user so this function is designed to not display that user on organization chart window. Also, you can search by user name, etc in organization chart window. 214

215 Client Function Open Messenger Conversation with Other User Function can use functions as conversation, A/V connect, file transfer, remote control, message save, etc between users. Enter message you want to send to other user and click enter key or send button. Can control sound volume when use A/V connect Use Method Double click user within messenger organization chart window to have conversation each other or can use remote control, file transfer, A/V connect and can save conversation details. 215

216 Client Function Open Messenger Conversation with Other Remote Control Can use remote control function to request/accept of remote control between users Appear approve/disapprove of remote control request window to user who receive remote control request, if select approve request button then will be start remote control function. Use Method Select user want to remote control in messenger, click [Remote Control] button, if receiver click [Approve Request] button, then you can remote control to receiver PC. 216

217 Client Function Open Messenger Conversation with Other File Transfer Function can use when transfer file between users. Select File Transfer button on menu, you can select file to be transferred Use Method Select file to be transferred and transfer file using by drag & drop of mouse to conversation window. Also, default path of receiving file will save at C:\UserDownload and can change save directory by File Transfer Options 217

218 Client Function Open Messenger Conversation with Other A/V Connect Function can have conversation with seeing face each other using by cam and have conversation with sound support using by micro phone. Use Method Select A/V Connect button in conversation window, it will sound phone bell to receiver. When request A/V connect, will appear popup window to ask approve/disapprove of A/V connect request to receiver screen. 218

219 Client Function Open Messenger Conversation with Other Message Save Function can save conversation details using by messenger. Use Method When you want to save message during middle of conversation with other user, select [Message Save] button, appear popup window ask path of conversation details to be saved. Assign save path & file name and click [Save] button. 219

220 Client Function Open Messenger Conversation with Other Save Conversation Details Set up Function can save conversation details automatically using by messenger. Option menu set to save conversation details automatically. If click [ ] button then can change save path of conversation details. Use Method When you finish conversation window, you can set auto-save option. You can set to option as auto save conversation details, do not save conversation details, and check whether save conversation details or not, if you use check whether save conversation details or not, appear as below popup window to check save conversation or not when close conversation window. 220

221 Client Function Open Messenger Add Friend You can edit organization chart window to users who have conversation each other frequently. Run add friend window, can set friend list. Setting will proceed way to move from all group to friend group. 221

222 Client Function Open Messenger Add Friend You can edit organization chart window to users who have conversation each other frequently. Click right hand side button of mouse to set. Select user want to exclude from friend group click delete button to can delete from friend group. Use Method Select group want to edit from friend group, change group name or create new group and check move target and group want to belong and click add or delete button. 222

223 Client Function Open Messenger A/V Setting Run setting wizard of audio and video tuning. If microphone that wants to use/speaker is more than 2 each, select microphone/speaker wants to set 223

224 Client Function Open Messenger A/V Setting Run setting wizard of audio and video tuning. Control volume, test to hear proper sound loudness using by test speakers. Can check volume of speaking voice by bar measure if microphone recognize normal speaking voice. 224

225 4-2. Report Error Client Function Report Error Progress If PC has some discomfort for use or occur some errors, report error to administrator to have help from administrator by remote control & chat. Reporter When report error, reporter item will be entered reporter s PC name. Reporter can change this name randomly. Telephone Number Enter contact number can receive contact from administrator. (Default setting is entered contact number registered in user info.) Error Type Select error type Detail Enter specific and detailed error description. Limitation of character is up to 255 characters. Use Method Enter reporter info, select error type, enter error details and click send button. 225

226 4-3. Error Disposal Report Condition Client Function Error Disposal Report Condition Menu can user to check progress result of reported error from chapter 4-2 directly. Waiting sequence of users who reported error to administrator Result details of error progress made from administrator Error report details that user report to administrator Detailed Description & Use Method When you check waiting sequence of error report to administrator, you can check by waiting sequence of error progress report status. Also, you can take notice of progress result from administrator by popup window type. You can check that specific error info by view detailed info. 226

227 4-4. Edit User Info Client Function Edit User Info Can update/change individual user info Menu can edit individual user info like as contact number, address, etc If user s position group is changed, use this menu to open organization chart group window and select changed group of user s position. Use Method Enter user personal info or changed info and click change button to edit user info. If one of required item is empty and click change button then it will not be changed or edited. 227

228 4-5. View Detailed Info Client Function View Detailed Info Can check S/W list and H/W info installed in user PC, can request S/W license for unlicensed S/W to administrator. S/W Info Displayed S/W list that individual user is using, can check S/W license holding status & product number of holding S/W per each S/W in the list. Individual S/W Asset Status Can check detailed info of S/W installed in individual user PC, can also check detailed info of HotFix & H/W. 228

229 Client Function View Detailed Info S/W Info Can check S/W list installed in user PC, H/W info & current security policy(block policy), etc Can view holding list of S/W that is need to have license for use, & info of license expiration date among the S/W installed in individual user PC, and can view product number & authorization number of specific S/W to select S/W within the list. Can view holding status of all S/W installed in individual user PC, and it is easy to check status because classification of holding status is displayed by color. Request Software License Among the S/W list installed in individual user PC, client can request S/W license for unlicensed S/W to administrator. Enter reason of request to detail item and click request button to deliver request to administrator. 229

230 Client Function View Detailed Info Individual S/W Asset Status Can check detailed info of S/W info, HotFix info, H/W info. S/W Info HotFix Info 230

231 Client Function View Detailed Info Individual S/W Asset Status Can check detailed info of S/W info, HotFix info, H/W info. H/W Info Can check all H/W info using by scroll bar. 231

232 4-6. Register Info Client Function Register Info Menu can check version info of NetHelper 6.x Client program. Program Version Info User Computer Name 232

233 Chapter 5. NetHelper 6.x Frequently Ask Question (FAQ) Install & Uninstall Q. I would like to install NetHelper 6.x Server. Is it possible to install on Windows XP, UNIX(LINUX), or others? A. NetHelper 6.x Server can be installed only OS from Microsoft s Windows. Therefore, you should install NetHelper 6.x on Windows 2000 Server or greater. NetHelper 6.x server doesn t support any other OS. Q. I would like to know directory path of log file for NetHelper 6.x Server. A. Log file of NetHelper 6.x Server save at [C:\Program Files\NetHelper V6.x Server\LOG_SA] folder by date base.. Q. I would like to change license of NetHelper 6.x. What do I do? A. Focus on NetHelper 6.x license, you have to change it only from NetHelper 6.x Server. Please, refer as following instruction and please, proceed it in order at NetHelper 6.x Server. 1 Click right hand side of mouse at [NHSS Agent] is located on tray icon of NetHelper 6.x Server 2 Click [Option] of menu displayed at [NHSS Agent] 3 Click [License] 233

234 4 Enter license want to be changed to [License key] item. 5 When entering license is completed, click [OK] button. 6 Check whether license is changed or not through [Number of user license] item 234

235 7 Click [Service Monitor] on left side of window, check status of service. 8 Click [Stop] button at [Enroll Server] and [Policy Server] item on Service Monitor menu to stop service. Remarks If stop [Enroll Server] and [Policy Server] item, NetHelper 6.x Client icon is displayed to offline, connection of server is temporally stopped. 235

236 9 When service is stopped normally, [Start] button of [Enroll Server] and [Policy Server] item will be active. Click [Start] button. 10 Check status of all items on Service Monitor are Started, click [OK] button, then license change is completed. Q. During installation process of NetHelper 6.x Client, screen of client PC is occurring flashing symptom. A. During installation process of NetHelper 6.x Client program, the moment when NetHelper remote driver installation, screen of client PC can be flashing. This symptom is normal load process of remote driver. Q. When install NetHelper 6.x Client, [Download certificate enrollment configuration file is failed.] notice window appears on screen. A. If you see above notice window, please, check as following items: 1 Check whether internet works for normal or not 2 If internet has some problem then please, check it with internet provider. 3 Enter [ on Internet Explorer window 236

237 4 If you connect to NetHelper 6.x Server normally, you can see as below screen. 5 If you can not see above screen, connection port might be blocked therefore, please, contact admin or IT manager. 6 If you can see above screen normally, then click [here] to check whether can download file or not. 7 If can not download file, it might be have problem with server setting, please, contact local reseller for technical support. Q. When install NetHelper 6.x Client, [Connection to certification server is failed.] notice window appears on screen. A. If you see above notice window it is case of connection to certification server of NetHelper 6.x Server has failed. Please, check port 9000(TCP/IP) of certification server is open status or not. Q. When install NetHelper 6.x Client, [License term is exceeded.] notice window appears on screen. A. Case of expired license term, it is expired evaluation term of NetHelper 6.x Server. If you want to extend evaluation term, please, contact your local reseller in order to reissue NetHelper 6.x license. Q. When install NetHelper 6.x Client, [Number of licenses are exceeded.] notice window appears on screen. A. Case of exceed license volume, it is exceed number of users for NetHelper 6.x Server. Please, proceed reinstall process after secure free license to delete long term un-login users or delete installed redundant information of installed client list on NetHelper 6.x Console. If you want to purchase additional NetHelper 6.x Server licenses, please, contact your local reseller. Q When install NetHelper 6.x Client, [Registration failed due to network failure.] notice window appears on screen. A. Case of network failure, it is NetHelper 6.x Client can not access to NetHelper 6.x Server because of network failure. Please, proceed reinstall process after solved network problem. Q. When install NetHelper 6.x Client, [Load certificate enrollment configuration file is failed.] notice window appears on screen. A. Case of certificate enrollment configuration file load failure, it might be occurred when NetHelper 6.x Client is installed at the first time, certificate enrollment configuration file to be set is damaged on NetHelper 6.x Server. If this case is occurred then please, contact your local reseller for technical support. 237

238 Q. When install NetHelper 6.x Client, can not fetch policy file. A. You have to change IIS setting. Please, proceed as following instruction : 1 Select [My Computer], click right hand side of mouse button, click [Manage] button 2 Computer Management (Local) Services and Applications Internet Information Service (IIS) Management Web Sites NH60 3 Select [NH60], click right hand side of mouse button, click [Properties] menu 238

239 4 Appear register info of web site window 5 Move to [HTTP Headers] tab, click [MIME Types] button 239

240 6 When appear [MIME Types] window, Click [New] button 7 When appear MIME Types, register total 10 types each 1 type at a time. Extension Name MIME Types.cfg.reg.ini.dat.zip.fad.sad.msu.msi.exe text/plain text/plain text/plain text/plain application/octet-stream application/octet-stream application/octet-stream application/octet-stream application/octet-stream application/octet-stream 8 Click [OK] button, after completed to register all MIME types 240

241 9 When appear [NH6.x Properties] window, click [OK] button Q. I would like to delete NetHelper 6.x Client. What do I do? A. Basically delete, it can be proceed on NetHelper 6.x Console 1 Run NetHelper 6.x Console 2 Select client want to delete on organization chart, click right hand side of mouse button 3 Click [Client Management Delete Client] in order, delete NetHelper 6.x Client automatically 4 Case of delete NetHelper 6.x Client on NetHelper 6.x Console, delete process is normally working only Client PC is online status normally. If Client PC is offline status, then please, delete NetHelper 6.x Client using by uninstall file provided in NetHelper install CD in order to progress manual delete process directly. 241

242 Asset Management Q. What are programs that are displayed as black color icon in software? A. Programs are existed as installed history on client info. If client have installed specific program and if that client is deleted then that specific program is displayed to black color icon. If that client reinstall agent or if other client installed same program, install agent then that specific program is displayed to bright colors icon again. Q. In organization chart of software, if I create & edit policy to software then software must to be grouped. Why I can not create & edit policy to ungrouped software and is there has any way to create & edit policy to ungrouped software? A. Ungrouped software on organization chart in software is type of program that naturally, registry of software can not made to be grouped when register to PC. That software can be grouped through group info setting using by right hand side of mouse button on organization chart in software. Q. I would like to create policy for specific software because I think it is too hard to create policy to all software that I have so many software are in not registered S/W category on software organization chart. But it is hard to find software, I want to create policy among so many software. Is there has any way to find it easily? A. If you click right hand side of mouse button on software organization chart, then you can see search S/W menu. If you use this menu you can easily find software you want on organization chart searching by per software and per process name. Deploy Management Q. In NetHelper 6.x, how many PCs I can do deploy operation at the same time? A. When execute deployment, numbers of PCs can proceed deploy operation at the same time are depend on IIS that used in NetHelper 6.x because in IIS, process to execute deploy operation to many PCs at the same time by adjusting network bandwidth. Q. I would like to know what is red color icon in deploy management. A. That is represented Mento function. If size of deploy file is large or if deploy target clients are so many then this can be a burden on the server. Therefore, client who is assigned to Mento, receive deploy file first then clients who are belong to Mento s group, get deploy file from Mento. Security Management Q. For traffic of security management, what purpose I can use it? A. Traffic means usage amounts of internet or network. If use internet or network normally then traffic problem is not occurred but traffic can increase without limit due to infiltration of virus, Worm, hacking, etc For preparing this case, if traffic increases to over a certain level within assigned time term, traffic function of security management can block network. Q. When use traffic (exceed capacity) block function of security management, does occur the load on client PC or not? A. Almost does not occur the load on client PC. Usage amounts of process that is for detecting traffic, and memory can increase little bit but does not cause an overload on the system hold. This function use info crossing from operating system into network management. This operation originally executes by operating system continuously. Therefore, does not cause additional load on the system hold. Q. In block internet, should I enter whole domain name for blocking internet? A. Block internet function can be worked well with entering portion of domain name. If you enter portion of domain name, function automatically match entering value and block all full domains are included entered portion domain name. e.g.) If you want to block then you may enter just *yahoo* to block internet site. 242

243 Mail Management Q When I am checking log of web mail, I can not see sending using by my company mail server. If I send using by company s mail server then can I check it or not? A Case of using company s server, NetHelper 6.x can not gather all logs of overall servers because it consists of separate than general web mail server. Q Case of web mail log, suddenly, it is not to gather logs of certain site. How I can do for it? A If can not gather log of certain specific site, it can be occurred case of changing policy of that specific web mail site or changing their server because of their web site reorganization. If these cases occur please, contact your local reseller for receiving update version or future update plan. IP Management Q In IP management, what TRACERT function can do? A TRACERT function is viewing function of all paths info through until reach the specific assigned host and trace commend internet control message protocol of delaying time at each path. Q What is allocation IP function? A Enter network info, and check whether use time period setting and allocate IP or not, then admin can set IP to specific user remotely, and can do protection setting of IP that can not use that specific IP from other users. 243

244 Remote Management Q. I would like to know method (procedure) of remote control. What is procedure of request and control? A. When execute remote control console and client, it can be controlled by several control methods. If use 2 IPs when execute remote control then on console use IP has same A class with IP of client want to control remotely to access. Q. When use remote control function, appear certification settings window on screen that ask to select certification or non-certification. If I don t select any option is it OK? A. Basically, appeared selecting window when use remote control function, if you check [Do not display during current login status] button and click [OK] button, then selecting window does not display on the screen. But, when you finish NetHelper 6.x Console and re-login to NetHelper 6.x, then certification setting window will display on your screen again. Q. Is it possible to know error request without running console? A. If run console, login to server and DB through authorization of ID and password. If do not run console, means NetHelper does not connect with DB therefore, you can not know there has error request from user or not. 244

245 Q. I do not want use error progress request function of NetHelper6.x Client. Is it possible to change to not use this function? A. Yes, you can change. Please, proceed as following order:. 1 Run NetHelper 6.x Console 2 Run [Management Tool Environment Setting Operation] 3 Release checked box on [Use error report or not] item 4 Click [OK] button, then you can not use error progress request function on NetHelper 6.x Client. 245

246 Client Q. When re-install client program at PC has 2 or more MAC values, how many MAC values NetHelper compare them to check to verify that a previous client program? A. Server records to save activated MAC value when client program access with server the last time. Therefore, when re-install client program if activated MAC value among the holding values is matched with server value then will overwrite previously installed info. However, if MAC value of server and client is different, then recognize to another PC and register to new. Q. When transfer file by messenger, is there remain log at server? A. Current version of NetHelper 6.x does not remain any log at server when transfer file by messenger. Q. I would like to use messenger through tray icon. But, I can not see any users within organization chart. What happen? A. User who is included to new group then within organization chart, you can not see any other users. Create to group or if user is belong into new group then you have to move that user to other group in order to see other users of messenger. Q. I set all NetHelper 6.x Client Update setting. When does NetHelper 6.x Client update? A. Basically, NetHelper 6.x Client automatically update as below condition: 1 After PC installed NetHelper 6.x Client program is booted, basically check for update every 1 hour cycle automatically. Case of user currently online, maximum within 1 hour updates are in progress automatically. 2 After user PC installed NetHelper 6.x Client executed NetHelper 6.x update, case of re-boot PC or turn on the PC, be automatically updated. 3 On organization chart of NetHelper 6.x Console, select client or group and click right hand side of mouse button, and run [Client Management Client Update] to can progress update immediately. Others 246

247 Q. Which folder of IIS (Internet Information Service) NetHelper 6.x use? A. If install NetHelper 6.x to default folder, Default path is [C:\Program Files\NetHelper V6.x Server\wwwroot]. If you can not find folder at this path, you may check folder using by as below instruction : Method1) 1 On [NHSS Agent] is located at tray icon of NetHelper 6.x server, click right hand side of mouse button. 2 Click [Option] menu appeared on [NHSS Agent] 3 Click [Policy] 247

248 4 Can check default IIS folder path used by NetHelper 6.x at [IIS Folder] Method 2) 1 Click right hand side of mouse button at [My Computer] on main screen, select [Manage] Appear [Computer Management] window on screen 2 Move [Services and Applications Internet Information Service (IIS) Management Web Sites] 248

249 3 Among web sites list, select [NH60], click right hand side of mouse button, select [Properties] 4 When appear NH60 Properties window, check TCP port item is [9009] or not 249

250 5 Move [Home Directory] tab of NH60 Properties, can check local path Q. NetHelper 6.x Client is not updated automatically. How can I do? A. It can be happened when does not have authority of file download. Please, refer as below instruction : 1 Make sure to check all NetHelper 6.x Client Update files are copied. (Basically, [Update.cfg] file and [NetHelper Client V6.x] folder have to be existed.) 250

251 2 Make sure to check NetHelper 6.x Client Update file normally copied to IIS path that used on NetHelper 6.x Server or not. (Default path is C:\Program Files\NetHelper V6.x Server\wwwroot folder, if path directory is different then please, refer install & uninstall part of FAQ.) 3 Click right hand side of mouse button at [Update.cfg] file, click Properties menu 4 Appears [Update.cfg Properties] window, move to [Security] tab. 251

252 5 Check [Internet Guest Account] is in [Group or User Name] item 6 If [Internet Guest Account] not exist, then should add it 7 Move to home directory of IIS used on NetHelper 6.x Server. (Default path is C:\Program Files\NetHelper V6.x Server\wwwroot folder.) 8 Click right hand side of mouse button at IIS home directory, click Properties menu 9 Move to Security tab, click [Add] button 252

253 10 Appear [Select Users or Groups] window, click [Advanced] button 11 Click [Find Now] button 253

254 12 Select [Internet Guest Account], click OK button 13 After check [Internet Guest Account] is added, click [OK] button 14 Check whether update proceed as normal or not. 254

255 Appendix Appendix 1. MS-SQL 2005 install method 1. Should install Internet Information Service(IIS), ASP.NET, Active Server Pages before install MS- SQL Put SQL Server 2005 CD and click [Server component, Tool, Online manual, and Example] 3. When end-user license agreement appears, check [Agreed] and click [Next] button. 255

256 4. When install page of required component appears, click [Install] button 5. Install screen of required component come out. 256

257 6. When complete installation of required component, click [Next] button. 7. System configuration check screen comes out 257

258 8. When Microsoft SQL Server Install Wizard appear, click [Next] button. 9. When system component test screen appear, check fault or warning sign and click [Next] button. 258

259 10. Enter register info and click [Next] button. 11. Check SQL Server Database Services, Analysis Services, and Reporting Services, click [Detail] button 259

260 12. When selecting function screen appears, click client component and click [All functions install in local HD]. 13. Click [Next] button. 260

261 14. Check default instance and click [Next] button Check use built-in system account, select [Network Service] 261

262 16. Click [Next] button. 17. Check mixed mode(windows Authorization and SQL Server Authorization), enter/confirm sa password and click [Next] button. 262

263 18. When data filtering screen appears, click [Next] button. 19. When report server install option screen appears, check default component install and click [Next] button. 263

264 20. When install preparation complete screen appears, click [Install] button. 21. Microsoft SQL Server Install screen appears. 264

265 22. Install progress screen appears. 23. When install progress complete, click [Next] button. 265

266 24. When Microsoft SQL Server 2005 install complete screen appears, click [Finish] button. 266

267 Appendix 2. MS-SQL 2005 Service Pack2 Update 1. Run SQLServer2005 SP2 file. 2. Extracting file screen appears. 3. SQL Server install screen appears. 267

268 4. When Microsoft SQL Server 2005 Service Pack2 install screen appears, click [Next] button. 5. When license agreement screen appears, check Agreed, click [Next] button. 268

269 6. When selecting function screen appears, click [Next] button. 7. When authorization screen appears, change authorization method to SQL authorization. 269

270 8. Enter user name and password, click [Next] button. 9. When fault and use report setting screen appears, click [Next] button. 270

271 10. Check execution process, click [Next] button. 11. When install preparation complete screen appears, click [Install] button. 271

272 12.. Install progress screen appears. 272

273 Appendix 3. MS-SQL 2005 Express Install Method 1. Install.NET Framework 2.0 (If.NET Framework 2.0 is already installed then ignore install process) 2. When run MS-SQL Server 2005 Express Edition install file, SQL Server 2005 Express Edition install progress screen appears. 3. End-user license agreement screen appears. 4. Check [Agreed], click[next] button. 273

274 5. When required component install screen appears, click [Install] button. 6. Required component install screen appears. 7. When required component install complete, click [Next] button. 274

275 8. When Microsoft SQL Server install wizard start screen appears, click [Next] button. 9. When testing system component complete, click [Next] button. 10. When registering info screen appears, enter user name and company name. 275

276 11. Release Advanced configure option and click [Next] button. 12. Selecting function screen appears. 13. Click [Reporting Services], and click [All functions install in local HD.]. 276

277 14. Click [Client components], and click [All functions install in local HD.]. 15. When complete selecting function, click [Next] button. 16. Assignment of instance name screen appears. 277

278 17. Select [Default instance], and click [Next] button. 18. Service account setting screen appears. Select Use default supported system account to [network service] and click [Next] button. 19. Selecting authorization mode screen appears. 278

279 20. Select Mixed mode(windows authorization and SQL Server authorization), enter password, and click [Next] button. 21. When data filtering setting screen appears, click [Next] button. 22. When component option screen appears, click [Next] button. 279

280 23. When report server install option screen appears, click [Next] button. 24. When fault and use report setting screen appears, click [Next] button. 25. When install preparation complete screen appears, click [Install] button. 280

281 26. SQL Server 2005 Express Edition install screen appears. 27. When install complete, click [Next] button. 28. When SQL Server 2005 Express Edition install complete screen appears, click [Finish] button. 281

282 29. SQL Server configuration Manager screen appears. 30. Select [SQL Server 2005 network configure protocol for MSSQLSERVER]. 31. Select [TCP/IP], click right hand side button of mouse and click [Use] button. 282

283 32. When warning message appears, click [OK] button. 33. Select [SQL Server 2005 service]. 34. Select SQL Server (MSSQLSERVER), click right hand side button of mouse and click [Restarting] button. 283

284 35. SQL Server configuration manager restart service. 284