Customer Experience solution

Transcription

1 Customer Experience solution Mobile Loyalty and Payments, Arjan Vissers, Marcel Cauli 8-October-2013

2 Agenda Atos Worldline Background Innovations for merchants Customer Experience Solution overview Payment & Loyalty demo 2

3 Atos Worldline Background Proven Technology in Payments A global company with a strong foothold in Europe for payment solutions Atos Worldline an innovative and value added service model Leading position in Europe based on strong assets electronic payments e-customer services financial markets Shared commitment to success Client business metrics price structure Build once, reuse, sell many times Processing in own shared data centers Control on IPR Electronic payments 12 million debit cards 12 million credit cards 5 million fuel cards terminals Financial Markets 2.2 billion acquiring transactions 470 remote payment transactions POS terminals e community services #2 acquiring in Europe Top 3 internet & mobile payments in Europe Top 5 issuing processing in Europe Gift & prepaid cards #1 processing of securities clearing / Settlement in Europe #1 brokerage processing in Europe #1 personal mailboxes in Europe 45 million loyalty cards # 1 multichannel self care home banking in France 40 million boxes Major provider of health cards, pharmacist 850 million e-documents registry, Personal Medical File 10+ million mobile apps downloaded 3

4 Innovations for merchants End-to-end solution or building blocks Atos Worldline Mobile Solutions, offers base line services that cover the entire sales process allowing retailers to customize their own offers Based on a complete mobile app including payment options. Support to Planning and on-line purchases Drive traffic to the point of sale Improving shopping experience Check-Out processes mobilization Outside the Point of Sale At the Point of Sale OPERATIONS 4

5 Innovation for merchants Connected customers are the future Mobility Unique European leader according to Gartner & Forrester Payment 480 million remote payments 20 Billion acquiring transactions Transactional Reactive services CRM & Loyalty 450 million loyalty cards managed Interactive self service kiosks ecommerce 2 million online orders/month 1 billion online retail transactions Connected Consumer Intimate proactive services Shrinking Budget More & more highly competitive market Fragmented approach More outcome based budget Still open market but requires more consultancy and pre-sales Integrated approach 5

6 Innovations for merchants Physical stores are history Reinventing the physical store and buying process by multi channel solutions based on smart phone technology and e-commerce experience 6

7 Innovation for merchants Based on multiple examples live Mc Donald s Order and pay your burger by mobile System U Complete multichannel shopping solution Condis Supermarket A mobile app to prepare & support shopping Travel Club Mobile App to manage the loyalty program Shell (proof of concept) Mobile Experience for fuel stations Adidas Digital signage storefront with smartphones 7

8 Customer Experience From route planner to payment and loyalty 1 Alert of the proximity of an BP station for refueling on the customer smartphone. Alert on marketing and promotion offers on nearby BP stations. Possibility to order lunch and sandwiches online at selected pump before arriving Based on Geofencing information and information received from vendors of fuel stations. 2 Optimal path to arrive to the fuel station PAYMENT TRANSACTION 7 NFC payment transaction on standardized payment products closed or open loop; secure and integrated with promotional redemption BP FUEL STATION SHOP/ RESTAURANT Social real time loyalty 6 Dematerialized Gift Coupon reduction to invite to buy according to the time and customer profile VEHICLE ACCESSORIES 5 Database compatibility car/accessories Based on Car and number plate information Collect pre-ordered products 8 push message to thank the customer for his visit Secure mobile payment at pump at outside payment terminals Secure mobile payment Advertising to buy some foods/elements/services in the station during the refueling 3 PUMP 1 PUMP 4 PUMP 2 PUMP 5 PUMP 3 PUMP 6 4 Alert when action needed at regular basis (washing, pneumatic pressure, oil refill) SERVICES (LOCATION, CAR POOLING WASHING, PNEUMATIC, ) Way of consumer Places of consumer interest x Use cases options 8

9 Thank you Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud and Atos WorldGrid are registered trademarks of Atos SA. June Atos. information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos. 8-October-2013