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1 FUNCTION/DEPARTMENT : BU Sistemi Comunicazione Professionali CAGE CODE: TIPO DOCUMENTO: DOCUMENT TYPE COMPOSTO DI PAGINE: COMPOSED OF PAGES 8 TITOLO: TITLE A N D W A R R A N T Y CODICE: CODE Ediz.: ISSUE 0.1 DATA DATE 26/09/2010 PROGRAMMA: PROGRAM SWO TETRA Project PROGETTO: PROJECT S.1C TETRA Network for SWO - CLIENTE: CUSTOMER SWO Syria RIFERIMENTI CONTRATTO CONTRACT REFERENCE - CONTRATTO: CONTRACT No. 10/A dated 7/02/ CDRL N : Preparato da Prepared by Nome Name FUNZIONE DEPARTMENT Programme Manager S. Bonechi Approvato da Approved by FUNZIONE DEPARTMENT Delivery Management and Customer Service V, Felicetta Approvato da Approved by FUNZIONE DEPARTMENT Quality Manager

2 Pagina 2 of 8 Ed. REGISTRAZIONI REVISIONI (Revisions Record) Change Data Request (Date) (C.R.. n ) 1 N/A 28/12/2011 Prima emissione / First issue Storia delle revisioni (Revisions History) LISTA DI DISTRUBUZIONE (Distribution List) Interna (Internal) Destinatario/Funzione (Address/Function) Questo documento e' disponibile nel Sistema Informatico dell Organizzazione. La validità delle copie, sia in formato elettronico che cartaceo, dovrà essere verificata sul Sistema, prima del loro utilizzo. This document is available in the Company s Data Management System. The validity of copies, whether electronic or paper, shall be verified on the System before their use. Cliente (Customer) Esterna (External) Intracom Telecom Solution (Lead Party of the C.o.C) Preparato da: Prepared by SELEX ELSAG S.p.A. SITE: Florence Sede Legale: Head Office SELEX ELASG S.p.A. Via Puccini Genova ITALY PUNTO DI CONTATTO: Point of contact Per informazioni relative a questo documento rivolgersi a Any questions arising from this document should be addressed to NOME NAME FUNZIONE FUNCTION S. Bonechi BU PMR Programme Manager TELEFONO TELEPHONE FAX FAX

3 Pagina 3 of 8 Index 1 INTRODUCTION OVERVIEW PURPOSE RELATED DOCUMENTS ORGANISATION AND RESPONSABILITIES AT COC OVERVIEW PROJECT ORGANISATION STRUCTURE AT COC Intracom Telecom Solution Organization Chart Selex Elsag Organization Chart ROLES AND RESPONSIBILITY INTERNAL COMMUNICATION CHANNELS... 8

4 Pagina 4 of 8 1 INTRODUCTION 1.1 OVERVIEW The scope of this document is to define the guidelines to manage the SWO TETRA Network program during the Operative and warranty phase, as defined in the Contract No. 10/A and related technical documentation issued by Selex Elsag and Intracom Telecom Solution as a Combination of Companies (CoC). 1.2 PURPOSE This communication plan outlines the objectives, processes and strategies that will be employed by the parties managing the project to execute the work and also establishes an effectiveness communication strategy to ensure that the Customer s expectations and key performance indicators are met, related to the operative and warranty phase. This document is applicable only to the Selex Elsag and Intracom Telecom Solution activities of the above mentioned phase of the project, and does not include mining or construction activities outside the share of work signed by the parties. 1.3 RELATED DOCUMENTS The communication plan for the operative and warranty phase is one of a number of documents that defined the project and described how the project was delivered and managed. These defining documents are supported by specific documentation issued by the CoC, according to the policies and procedures applied by each party. This communication plan is considerate part of the Contractual documentation sets, which includes also the following documents: Contract No 10/A Work share Services between Selex Elsag and Intracom Telecom Solution Service level Agreement for warranty at CoC Design of Network Operation Services by Intracom Telecom Solution Network managed services description for SWO This set of documents can be updated during the operative and warranty phase by both parties and the present communication plan, will be updated accordingly.

5 Pagina 5 of 8 2 ORGANISATION AND RESPONSABILITIES AT COC 2.1 OVERVIEW Management of the Operative and warranty phase for the SWO project will be implemented through an integrated project team comprising personnel from two organisations as follows: Customer: SWO Contractor: CoC between Selex Elsag and Intracom Telecom Solution In order to achieve successful project completion of the operative and warranty phase, other specialist personnel or organisations may supplement the project team on an as-required basis. The Contractor project team of Intracom Telecom Solution will be located in the Intracom Branch office at Damascus and premises at Athens, the Contractor project team of Selex Elsag will be located at Florence. 2.2 PROJECT ORGANISATION STRUCTURE AT COC Intracom Telecom Solution Organization Chart It follows the high level Intracom telecom Solution project team for the operative and warranty phase. TBD Figure 1 - First Level Intracom Telecom Solution OBS

6 Pagina 6 of Selex Elsag Organization Chart SELEX operates the management of operative and warranty project phase using IPT (Integrated Project Team), which means that individuals belonging to Company Functional Departments are allocated to Project Teams for the execution of portions of work. The IPT is described in the Organizational Breakdown Structure (OBS). The OBS is the Project flow chart and define the location of various professional figures involved in the process in terms of functional dependence of Programme Manager. Programme Manager S. Bonechi Project Engineer W. Dongbo Delivery Manager S. Martelli Operation & Warranty G. Ferro Customer Care Site Integration & Commissioning L.Cistellini Figure 3 - First Level Selex Elsag OBS 2.3 ROLES AND RESPONSIBILITY The following section is a summary description of the key project team members and departments roles and responsibilities. The professional figures involved in this project are: Programme Manager: Project Engineer; Delivery Manager; Operation & Warranty; Customer Care; Site Integration & Commissioning

7 Pagina 7 of 8 The project roles and responsibilities, including, but not limited to, the positions shown in Figure 3, are defined in the following Table: Position Programme Manager Project Engineer Delivery Manager Roles and Responsibilities The Programme Manager is responsible for managing the project team to provide coordinated control, support and guidance. The Programme Manager is the Program Authority for what concerns the operative and warranty phase of the Contract and includes the organisation, the planning, and the controlling and reporting activity. The Project Engineer is responsible for managing the technical project aspects according to the approved network design and network acceptance performed. During the operative and warranty phase, the Project Engineer will coordinate and evaluate all the technical specifications ensuring to meet project objectives. The Delivery Manager is responsible for the carrying out of activities on the field. He shall coordinate the Selex and Subcontractor people employed on the field for any activity related to the operative and warranty phase. He shall cooperate closely to Intracom Telecom Project Manager resident at Damascus. Department Operation & Warranty Customer Care Role and Responsibilities The Operation & Warranty department is responsible to manage the interface with Intracom Telecom project team for whole the operative and warranty activities, based on the work share between the parties. The operation and warranty engineer will be the primary interface for Intracom Telecom Solution project team and he shall coordinate the Selex Elsag internal work related to repairing of faulty units in cooperation with the Supply Chain department and software debugging and updating in cooperation with the Research & Development department. He will be fully supported by the Project Engineer, Delivery Manager and Programme Manager during the operative and warranty phase of the project, in order to update and maintain the scheduling activity plan with Intracom Telecom Solution. The Customer Care department will be responsible to trace and record the entire Intracom Telecom Solution requests for support (trouble tickets). The requests for support issued by Intracom telecom Solution to the Customer Care, will be manage and forwarded to the proper engineers by the Operation & Warranty engineer.

8 Pagina 8 of 8 Site Integration & Commissioning The Site Integration & Commissioning department is responsible for the on field activities, which will be performed during the operative and warranty phase, according to the scheduling plan. Table 2 - Project Roles and Responsibilities 2.4 INTERNAL COMMUNICATION CHANNELS The following section wants to described in a schematic way, the communication channels, which will be established and maintained by the CoC during the Operative and Warranty phase, with a specific details of the Selex Elsag internal department, above involved on the SWO project