Complete mailroom management solutions

Transcription

1 Complete mailroom management solutions Making the SMARTER choice

2 Why is Frama the SMARTER choice? Frama (UK) Ltd, the smallest but fastest growing Royal Mail approved franking machine manufacturer and maintainer in the UK, is a subsidiary of Frama AG. Frama AG export to more than 50 countries worldwide and has the financial security of a D&B Rating of ONE. All of our products and systems are manufactured in our state-of-the-art plant in Switzerland utilising the latest technology. Our manufacturing processes are maintained to the highest quality standards. Housing our talent and technological know-how in one location means we have the flexibility and speed of response to ensure continuous innovation - from intelligent, networked franking systems through to fully automated mailroom management solutions. Due to our in-house development and production, Frama AG is able to move rapidly to respond to on any changes within the UK mailing market and to ensure our customers always have the latest technology at their fingertips. All of this and our commitment to unrivalled service levels make Frama the SMARTER CHOICE! Complete mailroom management solutions Franking systems Postal weighing scales Electronic letter openers Folding machines Folding and Inserting machines Electronic and mechanical shredders Our commitment to you Swiss built, high quality products Professional and personal UK-based customer service Dedicated account management Product demonstrations Nationwide technical and service support Guaranteed onsite response times Transparent pricing No hidden charges

3 Caring for your business Our field technicians exceed a 98% first time fix rate in repairing customer equipment on site. Every member of Frama understand the need to deliver exceptional service to our customers. Each new member of staff is inducted through the Frama CareS programme which highlights our commitment to Customer service. Frama understands that mailing solutions are an integral part of any Companies processes. The initial purchase is only the beginning of the relationship, Frama delivers through the life of the product. Latest technology, high quality products backed by unrivalled after sales support is our promise to you. C. Hayes Christopher Hayes General Manager Frama (UK) Limited Passionate about our commitment to Quality, Value, Efficiency and Customer Service Customer Service Technical Support Sales Support After Sales Answer your calls promptly and politely Provide clear and accurate invoices Respond to all customer enquiries within the same working day Ship your orders within guaranteed response times Provide a prompt remote technical support service Have a service engineer onsite within agreed timeframe Meet and exceed our 98% first-time fix rate Communicate and advice on any changes to Royal Mail prices or products Provide professional pre-sales advice for customers Deliver clear and transparent quotations and pricing Continue our relationship post-installation Offer advice on mailing solutions on a regular basis Carry out regular reviews to ensure you benefit from the latest changes in products or technologies. Provide you with easy access to the FramaOnline2 services to recredit your machine via LAN Provide you with easy access to the FramaShop for ordering consumables and accessories. Keep you updated with our latest offers and services.

4 Complete mailroom management solutions...catering for every business need Frama (UK) Ltd understands that document and letter production costs have been steadily increasing over the years - franking ink and labels as well as postage, plus the time and effort from valuable staff members. With our product portfolio of mailroom solutions, we guarantee that we can save you time and money at the touch of a button. Some mailing solutions may cost more to run than others it s false economy to buy the cheapest and then find out the running costs are far higher - you will be eating into your savings! Frama offers a FREE no obligation postal audit. Our expert mailing consultants will review your existing processes, discuss your individual postal requirements and recommend a Frama mailing solution perfectly matched to your individual needs. Mail processing Franking Frama Matrix Mailmark compliant franking machines feature the patented ComTouch touchscreen display with OneTouch keys for quick and easy access to everyday franking tasks. And franking machine users benefit Royal Mail volume related discounts. Franking system Frama Matrix F42

5 Outgoing mail - Saves time & money Folding Quick and easy to use, the Frama range of paper folding machines accept A4, A3 and A5 paper and can produce a variety of different folds to accommodate multiple needs. Save money - remember, the smaller the letter, the cheaper it is to send! Inserting Automate time intensive activities such as collating, folding, inserting, sealing and stacking the mail with a folder inserter. The Frama range extends from entry level desktop models through to high volume high production machines designed for continuous use. Paper Folding Machine P700 Folder Inserter Information security Shredding Our shredders are packed with innovative features and proprietary technology such as smart energy management, jam proof operation, safety sensors and precision engineered cutting knives. From outine personal shredding to highly confidential data destruction, our comprehensive product line will ensure your confidential information is secure. Incoming mail processing Opening Frama letter openers are fully automatic - just stack the feed and let the letter opener do the work! They slit rather than cut the envelope, protecting the contents, and can open on 1, 2 or 3 sides for ease of access. Letter Opener B400 Shredder

6 Frama Made in Switzerland Frama (UK) Limited CMB-1 R01.00 / Frama can look back upon 40 years of expertise in the development and manufacture of solutions within the mail-processing sector. High Quality reliable products are the foundation of our success. Today, Frama continues to offer franking machines as integrated system solutions which are targeted at the needs of customers and the conditions of the mailing market. The strategic strengths of Frama AG arise from our efforts to take full advantage of the technological expertise of our team, which is located at our headquarters in Lauperswil, Switzerland. All Frama products are manufactured in Switzerland and carry the Made in Switzerland seal of quality and this extends from intelligent franking systems, to automatic letter openers, all the way through to high-precision folding machines. Ensuring your Mail is up to the Mark (Mailmark ) Royal Mail has invested in a 70M project to introduce a new Mailmark technology to the UK postal market. This technology will change the face of franking and will introduce new and innovative mail products into the franking machine arena as the technology develops. All Frama machines are fully Mailmark compliant. Frama will keep you updated of all the new releases to ensure you can take full advantage of these in your mailroom environment. Expertise for your communications Frama supports your mailings with pioneering technology. For instance, Frama developed the first franking machine with integrated postage rate calculations and was the first supplier to introduce touchscreen operation. Frama s customers value these innovations very highly. Focusing user operations on the essentials guarantees simple operation and high efficiency in daily use. The exclusive OneTouch functions underscore Frama s expertise and goal of making franking as easy as possible. Certified information security During the development of future-oriented franking systems, Frama relies on specific expertise in technology and systems. The intelligent synchronisation of sensitive and financial data between customers, Royal Mail, banks and additional institutions demands efficient and highly available data-management solutions where only the highest standards of security are adequate. For this purpose, Frama developed its own solution: FramaOnline2 the central hub for networked data communications. International quality standards Frama exports its products to more than 50 countries around the world. All products and services fulfil international standards. Our guarantee of this consists of the corresponding certificates, whose issuance is verified through regular audits by independent testing organisations. ISO 9001: Quality Management System ISO 14001: Environmental Management System OHSAS 18001: Occupational and Health Protection Management System ISO 27001: Information Security Management System (ISMS) Frama (UK) Limited 15 Limes Court Hoddesdon EN11 8EP Tel Fax info@frama.co.uk