Annual Procurement Plan (Version 4 - March 2008) Agency Name: Centrelink

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1 Annual Procurement Plan (Version 4 - March 2008) Agency Name: Centrelink Strategic Procurement Outlook Centrelink is a Commonwealth Government Statutory Agency in the Human Services portfolio whose purpose is to serve Australia by assisting people to become self-sufficient and supporting those in need. Centrleink delivers a wide range of Commonwealth services to the Australian community using a targeted mix of customer focused delivery channels, several of which make use of advanced technologies. Centrelink has over 1,000 service delivery points Australia wide (in metropolitan, regional and remote locations) and has over 26,000 employees. Centrelink makes approximately $63.5 billion in payments to customers. Strategic Initiatives Impacting on Procurement In Centrelink will continue to deliver 'Welfare to Work' and 'Pathways to Work', support development and implementation of the Australian Government Health and Social Service Access Card and implement initiatives arising from the May 2007 Budget Statement. Procurement Outlook Procurement activity in Centrelink is conducted at both the national and local level. Where possible, larger procurements are conducted in close cooperation with other Human Services Agencies to ensure the government achieves value for money outcomes across the portfolio. This Annual Procurement Plan provides potential suppliers with an indication of likely procurements in the coming year and serves to give advanced knowledge of the Agency's supply requirements. The Agency continues to look for market place solutions that innovative, effective, contribute, to sustainable use of natural resources and represent value for money. For , Centrelink anticipates that the agency will approach the market with an open tender for 44 major procurements to be undertaken across 4 business areas as follows: Property (8) Gone to market (6) New (1), Information Technology (17) Withdrawn (9) Gone To Market (1) New (1), Human Resources (13) Gone to Market (4) Withdrawn (5), and General (6) Withdrawn (2). Total (44), Gone To Market (12), Withdrawn (16) New (2) All open approaches to the market will be advertised on AusTender at:

2 Planned Procurement Estimated date Ref Description of approach to market Comments 1 Property 1.1 Jul Sep 07 Gone To Market Building Services Provision of the following for the Greenway Building Tuggeranong ACT including: Mail services; Stores services; General accommodation; Guard services; Front foyer reception; Conference services; and Meeting room management services. Property Services Provision of nationwide property services: Leasing; Property portfolio management and reporting; Building fault management; Account payment; and Provision of property data management. Building Fit Out Provision of fit out services for new accommodation in Tuggeranong ACT. Specialised Sound & Lighting Fit Out Provision of specialised sound and lighting architectural fit out services for a Jul Sep 07 Jul Sep 07 Jan June 08 Gone To Market Gone To Market Original entry was Jul Sept 07 concept office laboratory and evaluation facility. 1.5 Oct Dec 07 Gone To Market Removalist Services Provision of removalist services for relocation of office furniture and fittings in Canberra, ACT.

3 1.6 Jan - Mar 08 Gone To Market 1.7 Building Services Testing of electrical appliances for compliance with electrical safety standards and compliance date tagged for WA and Tasmania. Fitout Manager Panel Establishment of a panel of suppliers for the provision of architectural design and fitout documentation services, supervision of base building construction, and tendering for and project management of fitout construction services Apr - June 08 Gone To Market Apr - Jun 08 New 1.8 Residential Units 3 Houses(2 in Halls Creek and one in Fitzroy Crossing) and 2 Caravans for NT Emergency Response

4 Estimated date Ref Description of approach to market Comments Information and Technology Services Jul Sep 07 Withdrawn 2.2 Security Logging and Monitoring Toolset Provision of a security logging and monitoring toolset. Apr - Jun 08 Original entry was Jul 2.3 Secure Facility Cabinets Provision of secure cabinets to hold IT equipment including servers, switches, routers etc Apr- Jun 08 Sept 07 Original entry was Jul 2.4 IT Freight Provision of Australia wide freight for IT equipment (includes remote localities). Jan Mar 08 Sept 07 Gone To Market. 2.5 Uninterruptible Power Supplies (UPS) Provision of Uninterruptible Power Supplies in various locations across Australia. Oct Dec 07 Withdrawn 2.6 Storage Area Network (SAN) Cards Provision of storage area network (SAN) cards for use in IT equipment (ie to provide connectivity to the SAN). Oct Dec 07 Withdrawn 2.7 Unix Backup Software Provision of Unix backup software for tape storage management (TSM) system. Oct Dec 07 Withdrawn Network Access Control Software Provision of network access control software.

5 2.8 Apr Jun 08 Storage Management Software Hardware security module tool for storage policy management. 2.9 Jan Mar 08 Catalogue Recovery Tool Software Provision of mainframe catalogue recovery tool software to maintain high system availability Apr Jun 08 Withdrawn Dataset Utility Tool Software Provision of mainframe dataset utility tool software to maintain high system availability Jan Mar 08 Data Mining Software Withdrawn Withdrawn Withdrawn Provision of data mining software for text mining and trend analysis for fraud and compliance Apr Jun 08 Original entry was Oct Fraud Business System Jun 07 Provision of a fraud business system Jan Mar 08 Withdrawn Video Conferencing System Provision of a video conferencing system Apr-June 08 Original entry was Oct- Handheld Queue Management Devices Dec 07 Provision of handheld devices for queue management in Centrelink offices Apr-June 08 Original entry was Oct- Queue Management Software Dec 07 Centrelink is still determining exact requirements. This requirement may be bought to market either 4th Quarter or first quarter Wireless Communications Provision of wireless communications for Centrelink offices. Office In A Box Apr - June 08 Apr - Jun 08 Original entry was Oct- Dec 07 New Mobile computing and telecommunications solution.

6 Ref Description Estimated date of approach to Comments market 3 Human Resources 3.1 Jul Sep 07 Gone To Market Staff Relocation Services Development of a panel of removal services providers. 3.2 Jan Mar 08 Withdrawn Online Training Solution Provision of an interactive online learning environment for technical skilling including: Scoping report and recommendations; Hardware; and Software design services. 3.3 Jan Mar 08 Withdrawn Performance Support and Collaboration Tools Procurement software tools to enhance effectiveness of existing Centrelink learning technologies. 3.4 Apr -Jun 08 Original entry was Oct- Online Learning Content Development Tools Dec 07 Procurement of instructional design software to enable rapid development and management of e-learning materials to support the National Learning Strategy. 3.5 Jan Mar 08 Gone To Market E-learning Content Development Provision of a panel of service providers to: Provide e-learning advice and consultancy services; Develop e-learning content; and Deliver training across the Centrelink organisation. 3.6 Jul Sep 07 Withdrawn Development of Centrelink Learning Model Provision of consultancy services and advice on directions for: The implementation of the reference-based learning; Core customer service advisor (CSA) leadership training; and Learning needs analysis (LNA) tool. 3.7 Apr - Jun 08 Original entry was Oct IT Training Dec 07 Provision of a panel of service providers to deliver software training.

7 3.8 Apr - Jun 08 Workforce Reporting Capability Provision of workforce reporting capability for managers (including benchmarking). 3.9 Jan Mar 08 Withdrawn Rehabilitation Services Provision of rehabilitation services for employee injury management Jul Sep 07 Gone To Market Hygiene and Infection Control Products Provision of hygiene and infection control products Jul Sep 07 Gone To Market Employee Engagement Survey Provision of consultancy services for measurement and analysis of employee engagement and motivation Apr Jun 08 Withdrawn Collaboration Tools Provision of new technology collaboration tools to assist with knowledge management and communication Apr Jun 08 Project Manager Training Provision of accredited service provider to deliver training, assess proficiency and issue Diploma of Project Management accreditation.

8 Ref Description Estimated date of approach to Comments market 4 General Services 4.1 Oct Dec 07 Withdrawn Stationery (Envelopes) Provision of envelopes for Centrelink communications. 4.2 Jan - Mar 08 Gone To Market 4.3 Sessional Language Interpreter Services Provision of sessional language interpreter services for customer service consultations. Business Services Procurement of business services (eg third party intelligence information such as Apr - Jun 08 Original entry was Jul Sept credit reports, property searches etc). Closed Circuit Security TV (CCTV) Jul 07 Jun 08 Withdrawn Provision of closed circuit security TV (CCTV) technology for Area Offices. Data Entry Services Provision of data entry services in Western Australia. Courier Services Provision of courier services for the organisation (Australia wide). Apr Jun 08 Apr Jun 08 Original entry was Jul Sept 07 Original entry was Oct Dec 07

9 Disclaimer Centrelink s Annual Procurement Plan is subject to revision or cancellation. The information is provided for planning purposes only and it does not represent a solicitation or constitute a request for proposal, nor is it a commitment by the Centrelink to purchase the described property or services. Version Control If Centrelink s planned procurement activity for 2007/2008 is revised following publication on 1 July 2007, Centrelink will review and republish the Annual Procurement Plan on AusTender on a quarterly basis as may be required. Revisions will be notified as follows: Added procurements will have the words New in the Comments column. Deleted procurements will have a line drawn through the entry with the word Withdrawn in the Comments column. They will remain listed for reference purposes only. Amended procurements will have the word Amended in the Comments column. Completed procurements will have the words Gone To Market in the Comments column Enquiries about Centrelink s Annual Procurement Plan can be directed to: Manager, Strategic Planning Contracts and Procurement Branch Centrelink ACT Note: A map showing the location of Centrelink s tender box appears on the last page of this document.

10 LOCATION OF CENTRELINK S TENDER BOX Caroline Chisholm Centre 57 Athlon Drive Greenway 2900 The corner of Athlon Drive and Soward Way,

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