Annual Procurement Plan - Version 4 - July 2010 Agency Name: Centrelink

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1 Annual Procurement Plan - Version 4 - July 2010 Agency Name: Centrelink Strategic Procurement Outlook Centrelink s Outcome Statement provides the basis for our Strategic Plan: Self sufficiency for individuals and families through access to personalised assistance and co-ordinated delivery of payments and services on behalf of the government. Centrelink acts in partnership with other Commonwealth Agencies, other levels of government and the broader Australian community. Families and individuals are supported to participate economically, educationally and socially. The Strategic Priorities reflect the direction given by the Government to the Portfolio. The Minister for Human Services, in his Statement of Expectations, articulates these priorities. Our current Strategic Priorities are to: Support the Minister and the Department of Human Services to improve service delivery; Support our people to deliver the Government s Budget and other commitments; Contribute and implement proposals to reduce red tape for our customers and providers; Reduce fraud and non-compliance and increase payment accuracy; Support the development of Indigenous initiatives and ensure that service delivery is sensitive and effective for Indigenous Australians; Improve service delivery to rural and regional locations to better meet the needs of their communities Ensure our service delivery is convenient, accessible and suits the diverse needs of individuals and providers; and Ensure Workforce and ITC systems capacity underpins Centrelink s ability to deliver integrated customer service in a complex and evolving environment with short and long term policy objectives. For , Centrelink anticipates that it will approach the with an open tender for 36 major procurements to be undertaken across 4 business areas as follows: Property (6), Information Technology (18), Human Resources (7) and General (4). All open approaches to the will be advertised on AusTender at:

2 1 1.1 Property File Storage for RMU File storage units for Records Management Unit -Area West Australia Planned Procurement Storage and Removals Removal, transport, storage and replacement of large office items - Area West Australia Cabinets Provision of 20 Smart Cabinets for Data Centre National Support Office (NSO) Architectural Services Provision of NSO Architectural Services National Support Office (NSO) Waste Removal Services Provision of NSO Waste Removal Services National Support Office (NSO) Multidisciplinary Fitout Design Services Provision of Multidisciplinary Fitout Design Services for NSO new building Supply of Electricity Supply of Electricity to Department of Human Services Portfolio sites (ie Centrelink, Medicare and DHS offices) in Qld, NSW, Vic, SA and Tas July-Aug 2010

3 2 2.1 Information and Technology Services Business Continuity Provision of Busines Continuity software RFI process closed 5 Feb 10. RFT planned before end 0910 year. 2.2 Web Analysis Provision of Web Analysis software 2.3 ICT Services Panel Provision of Application services and Integrated ICT services This is duplicated in Intranet Redevelopment and Content Provision of services to redevelop Centrelink's Intranet site Servers Servers and Associated Services. It is expected that services could be leveraged from completion of RFT under Wireless Communications Provision of wireless communications for Centrelink offices. Requirements finalised, tender document to be released before end January'10 for procurement this financial a year 2.7 Application Acceleration Products Provision of Application Acceleration products 2.8 Server Usage Software Provision of software to identify Centrelink's internal and external server usage 2.9 IT Services Panel Provision of Applications and Integrated Support Services for Centrelink's IT environment RFT closed. Currently under evaluation Queue Management Ultra Mobile Personal Computers for Centrelink Offices. To be sourced through the AGIMO Coordinated procurement process

4 2.11 Direct Access Storage Device (DASD) Catalogue Recovery Unit Provision of Direct Access Storage Device (DASD) Catalogue Recovery Unit software Requirements established, test planned for Main Frame Dataset Movement Utility Provision of Main Frame Dataset Movement Utility software Procurement has been cancelled 2.13 Main Frame Catalogue Recovery Utility Provision of Main Frame Catalogure Recovery Utility software Duplicate of Procurement has been cancelled 2.14 Mobile Office Communications Provision of Portable Satelite Terminals No RFT required - To be sourced from the DNRP Panel Refresh of Hardware and Software Refresh of Centrelink's Internet Gateway, DLP and End Point Protection Infrastructure 2.16 Authentication Services Provision of 2 factor authentication for customers undertaking transactions online Storage Management Tool Provision of Storage Management Tool software 2.18 Security Card Reader Provision of Cardreaders for Centrelink Staff Enterprise Content Management Strategy Provision of Hardware and Software for Enterprise Document and Content Management Solutions Smart Card Readers Provision of Hardware and Software for Enterprise Document and Content Management Solutions Document Output Management System Provision of Document Output Management & Maintenance & Associated Services

5 3 3.1 Human Resources Early Intervention and Rehabilitation Services Provision of Early Intervention and Rehabilitation Services 3.2 Health Promotions Program Provision of Health Promotions Programs and services 3.3 Employee Survey Provision and analysis of Web based Employee Survey. 3.4 National Customer Survey Provision of Centrelink's annual National Customer Survey NSO Employee Assistance Program Provision of Employee Assistance Program for NSO Customer Satisfaction Survey Customer Satisfaction Survey in Customer Service Centres and Call Centres Jan -Jun 2010 Jan -Jun Post Complaints Survey Postal complaints survey Jan -Jun Professional Development Leadership Programs International Customer Survey 3.9 Customer satisfaction of international customers

6 4 4.1 General Services Language Proficiency Testing Provision of Language Proficiency Testing 4.2 Security Guard Services Provision of Security Guard Services for Area West Australia 4.3 Business Criticality Review Provision of services to review Centrelink's processes Business Services Procurement of business services (eg: third party intelligence information such as credit reports, property searches etc). Transcription Services Transcription of Fraud Records of Interview Debt Recovery Services Recovery of customer debts by Mercantile Agents

7 DISCLAIMER If Centrelink s planned procurement activity for is revised following publication on 1 July 2009, Centrelink may republish the Annual Procurement Plan on AusTender. Revisions will be notified as follows: Added procurements will have the words in the column. Deleted procurements will have a line drawn through the entry with the word in the column. They will remain listed for reference purposes only. Amended procurements will have the word Amended in the column. Completed procurements will have the words Gone To Market in the column Enquiries about Centrelink s Annual Procurement Plan can be ed to: Legal Services and Procurement Branch Centrelink ACT Purchasing.Contracts.Help.Desk@centrelink.gov.au Note: A map showing the location of Centrelink s tender box appears on the last page of this document. LOCATION OF CENTRELINK S TENDER BOX Caroline Chisholm Centre 57 Athllon Drive Greenway 2900 (Corner of Athllon Drive and Soward Way)