REDCENTRIC UNITY RATE CARD

Transcription

1 REDCENTRIC UNITY RATE CARD January 2015

2 SCHEDULE OF CHARGES This Charge Card defines the non-recurring charges associated with Redcentric s Voice and UC services. TECHNICAL CONSULTANCY Redcentric provides a range of technical consultancy services. Our team of consultants can assist not only with your initial design, but also with future plans such as planning expansion, managing site moves, implementing disaster recovery solutions and providing advice on a range of business challenges. Project Definition Workshop & PST Creation - on Per day site Voice Technical Consultancy Per day Technical consultancy is available during normal business hours only. These are defined as Monday to Friday 9:00 17:30 excluding Public Holidays. All prices are exclusive of travel and expenses. TRAINING A range of training solutions are available to cater for varying customer requirements. Administrator training equips attendees with the knowledge required to undertake the customer-managed administration of the Unity service. On-site voice training options range from simple end user floor-walking (ensuring end users are up to speed on using the new system on go-live day) through to receptionist, call centre and customer-specific training requirements. Unity IP Voice Administration Training (per session, Per day per attendee) On-site voice training (per day) Per day Training is available during normal business hours only. All prices are exclusive of travel and expenses.

3 ENGINEER INSTALLATION CHARGES The physical onsite installation and testing of the Unity phones is carried out by a team of Redcentric service delivery engineers. Where an installation is cancelled with less than 24hrs hours notice, where an engineer is unable to gain access to the site, or where the installation cannot go ahead due to lack of site readiness, a failed appointment fee is chargeable. All cancellations for appointments must be submitted during normal business hours. Installation - during business hours Per day, per engineer Installation - outside of business hours Per hour, per engineer Failed installation appointment fee Per failed appointment A business hours day is defined as Monday to Friday 9:00 17:30 excluding Public Holidays. Out of business hours is defined as 05:00 09:00 and 17:30 21:30 and is subject to a minimum of four hours work. Please note that subject to engineer availability, and with prior notice, Redcentric may be able to accommodate working outside of these defined hours which will be charged at the hourly rate quoted above, also subject to a minimum of four hours work. A minimum charge of 500 applies to all out or business hours installations. All prices are exclusive of travel and expenses. ADMINISTRATION Moves, adds and changes that are customer manageable via the Unity administration portal can be undertaken by Redcentric s support team, for a fee. This fee is chargeable per request. Customer manageable adds, moves and changes are defined in the Unity IP Voice service definition. Adds, Moves and Changes administration fee Per admin change

4 Adds, moves and changes are undertaken by Redcentric s support team during business hours only. CABLES AND ACCESSORIES Whilst it is expected that the customer premises will be ready for the installation, Redcentric s service delivery engineers can provide patch cables, accessories and install fixed cabling if required. CAT5e patch cable 2m 3.00 Per cable CAT5e patch cable 5m 5.00 Per cable CAT5e patch cable 10m 8.00 Per cable Fixed cabling / Structured cabling POA Per instance, subject to survey 4 Gang Electrical Socket 4.00 Per unit ADSL Microfilter 4.00 Per unit RJ11 ADSL lead 3.00 Per unit RJ45 Coupler 3.00 Per unit Other equipment, accessories and repairs POA Subject to review TRAVEL AND EXPENSES Pricing for professional services and installation services does not include travel and expenses which are chargeable separately. Within mainland UK, travel and expenses costs are limited to 15% of the total professional services charges. Outside of mainland UK, travel and expenses costs are priced on application. CUSTOMER INSTALLATION RESPONSIBILITIES It should be noted that the customer is responsible for: Provision of site access and safe engineer working environment Access to all phone installation areas

5 Provision of mains power or 802.3af compliant Power over Ethernet at each phone installation point (note that phones do not include mains power supplies as standard) LAN Design, capacity, performance and availability Provision of LAN port availability, cabling to desk and UTP patch cable supply (one 2 metre long patch cable is included with each phone) LAN IP addressing, DHCP server availability and configuration Provision of required Quality of Service settings on LAN Configuration of any firewall or other Internet limiting device to provide Internet access on required ports to user PC s as specified in order to operate Unity IP Voice software applications

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