EXPERIENCE. PARTNERSHIP. Building better benefit experiences together. The Prudential Insurance Company of America (Prudential)

Transcription

1 EXPERIENCE. PARTNERSHIP. Building better benefit experiences together The Prudential Insurance Company of America (Prudential) /26/15 12:31 PM

2 A COMMITMENT TO YOU AND YOUR BUSINESS Prudential Group Insurance is committed to helping you take on benefit plan challenges and succeed. Through collaboration, thought leadership, creativity, and trust, we strive to tailor programs that offer better outcomes for your customers and their employees. With a focus on improving plan performance and reducing administrative burdens, our business model is centered around providing benefit experiences that help create and protect financial wellness. EXPERIENCE EXCELLENCE AT THE MOMENTS OF TRUTH FOR CUSTOMERS There are significant interactions that may make or break the benefits experience for employers and employees. We relentlessly pursue excellence in these key areas that we call moments of truth : Onboarding, led by experienced implementation managers delivering timely, accurate installations. Enrollment made easy with simplified Evidence of Insurability that delivers 60% instant online approval. 1 Customer Contact, with a single point of contact for employers and employees. 2 Claims, including expedited processing with 99% of life claims paid within 5 days and 91% of disability claims decisions made within 10 days. 1 3/31/15 3:24 PM

3 A 3-PRONGED APPROACH TO HELP YOU STAND OUT We consider actions and decisions from a customer perspective and exceed expectations by proactively providing solutions, adding value, and offering insights that benefit our collective customers. 1 Ongoing communication and tools that help you deliver on your expertise 2 Execution excellence We strive to do things right the first time, everytime. 3 High-quality service experiences We deliver this to you and We help you build upon and solidify your role as a trusted expert by providing you with access to proprietary: Education and training with CE credits Thought leadership from It begins by creating standard operating procedures around the requirements of your customers and then putting appropriate monitoring and controls into place to ensure flawless execution. your customers with: A solid, experienced account team Simple, seamless transitions and ongoing servicing of even the most complex cases with no noise for you or your an influencer of legislation If issues do arise, they are customers affecting the benefits landscape promptly addressed and procedures put in place to ensure a proper experience going forward _L02_BROCH.indd 1 3/31/15 3:24 PM

4 A FOCUS ON FINANCIAL WELLNESS BECAUSE IT MATTERS TO CUSTOMERS By providing a robust product portfolio that offers protection against unplanned risk, Prudential can help improve financial wellness for your customers and their employees. Nearly a quarter of employees confirm that personal finance issues are a distraction at work, and 39% say they spend three hours or more each week dealing with issues related to personal finance. 3 That level of stress can lead to low productivity. It can also lead to absence, which impacts an employer s payroll by nearly 10% each year. 4 We can help your customers and their employees tackle these challenges head on with solutions that include: Life Disability AD&D Accident Critical Illness Retiree Solutions Global Solutions Non-Qualified Benefits _L02_BROCH.indd 2 3/31/15 3:24 PM

5 A PROPRIETARY TOOL TO IDENTIFY CUSTOMERS PROTECTION GAPS THE PRUTECTION SCORE SM With supporting research and analysis provided by Ernst & Young Insurance and Actuarial Advisory Services, Prudential created the Prutection Score SM, a patent-pending tool to help employers better evaluate the financial wellness needs of their employee group populations. The Prutection Score SM provides employers with measures of how well protected their employees are financially against: Premature death; Loss of income due to illness or injury; and Out-of-pocket expenses related to an illness or injury. We can now go beyond traditional participation analysis to: Pinpoint gaps in coverage for specific employee groups. Accurately access the level of financial wellness continuity of your customers employee base. Gain a true understanding of the specific coverages and plan designs employers can offer to help ensure their employees financial wellness. EXPERIENCE. INNOVATION. This landmark tool changes the conversation into one with true insight that can have a significant impact on a customer s workforce. 3/31/15 3:24 PM

6 VALUES THAT FOCUS ON MUTUAL RESULTS We consistently deliver on our commitments to you and your customers because the individuals who make up Prudential Group Insurance live a core set of values on a daily basis: Committed: We are committed to protecting our customers workforce. Caring: We care about individual and business outcomes. Courageous: We have the courage to do right. Partners: We are insightful and desire to be valued partners. RELATIONSHIPS FOUNDED ON WHAT EMPLOYERS VALUE MOST Expertise. In addition to being one of the most trusted and respected brands in the insurance business, Prudential has one of the largest, most tenured account management teams in the industry, with staff averaging more than 15 years experience. 5 Outstanding implementation. Dedicated account manager or implementation manager provides employer and HR staff with consistent daily coverage to address any needs and boasts a 93% client satisfaction rate for implementations. 6 Consultative services. Our size and structure allow us the resources to be more consultative with our customers and identify areas of opportunity to improve outcomes for the plan and employees. Using data and analytics we can help identify and design custom programs that focus on addressing the specific issues that keep clients awake at night _L02_BROCH.indd 4 3/31/15 3:48 PM

7 97% EXPERIENCE. PARTNERSHIP. Your Prudential account team and all of the entire Prudential Group Insurance senior leadership looks forward to working with you to build a solid, long-lasting, and profitable relationship. Let s start a conversation today. overall satisfaction rate, with our products and services 7 98% of customers find us easy to do business with 7 3/26/15 12:31 PM

8 EXPERIENCE. PRUDENTIAL. Benefit experiences that help create and protect financial wellness. 1 Prudential Group Insurance Book of Business Results, Prudential Group Insurance Implementation Survey, PricewaterhouseCoopers, Employee Financial Wellness Survey, 2014, p Mercer 2013 Survey on Absence and Disability Management. 5 Source: Prudential. Based on 2015 staffing. 6 Prudential Group Insurance Annual Client Relationship Survey, Prudential Group Insurance Customer Relationship Survey, Group Insurance coverages are issued by The Prudential Insurance Company of America, a Prudential Financial company, 751 Broad Street, Newark, NJ Prutection Score is a service mark of The Prudential Insurance Company of America and its related entities, registered in many jurisdictions worldwide. The Prutection Score SM is a measure of how prepared a group of employees are for the risks of (1) premature death, (2) loss of income due to an illness or injury and (3) out of pocket expenses related to an illness or injury. For each of the three risks, the Prutection Score is the ratio of Funds Available to Funds Needed, which, are estimated using employee demographic information, Prudential survey data and a variety of credible external industry and government sources. The Prutection Score is not intended to advise you or any of your employees what their specific financial needs might be or the exact amount of coverage any one individual might need now or in the future. The resulting scores are to be used for an entire group of employees or large demographics within a group. Results are not to be used at an individual level. Individuals should contact a financial professional regarding your personal situation. Prudential is not responsible for uses made of this information inconsistent with the description provided here Prudential, the Prudential logo, the Rock symbol, and Bring Your Challenges are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide /26/15 12:31 PM