We think you should get more than the status quo from your benefits program

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1 We think you should get more than the status quo from your benefits program Our benefits solution does more by delivering the expected and enabling the essential

2 CONVERGYS BENEFITS Benefits Outsourcing : HR s New Requirements Large, global organizations that outsource benefits administration now expect their outsourcer to be able to address every employee s needs quickly, accurately, and in a way that is clear and comforting: An employee in one continent transfers 10,000 miles to another. Has she received the right paperwork to change over her health plan? Another needs a few hours off to care for a sick child. Another is simply a soon-to-retire executive will he receive pension checks on his desired schedule? And, the outsourcer must accomplish it all at a low cost per employee. Yet low-cost, high-quality benefits delivery and administration can only accomplish so much. In trying to ensure the ongoing goals of the business are met, HR departments face larger questions: How can I truly lower the cost of my benefits programs instead of merely slowing cost increases? How do benefit programs contribute to the top and bottom line increased workforce productivity and decreased business costs? And so to meet the expectations placed on them, HR departments must place new expectations on their benefits outsourcer and Convergys understands that. Outsourcing with Convergys: Perpetuate Lower Business Costs and Higher Employee Productivity A pioneer in the HR business process outsourcing field, Convergys manages benefits for many large customers, translating to several million employees around the world who depend on us every day. But we also understand the challenges to lowering benefits costs and increasing employee productivity without addressing other fundamental areas. Consider absence. From overtime and last-minute staffing to missed deadlines and lost business, absence s costs range so wide that they re inevitably hidden across labor and benefits expenses and beyond. Convergys brings those costs into the open and decreases them by:

3 1. Simplifying how employees request absence, how managers approve it, and how HR tracks it and preventing approvals of nonqualifying requests. 2. Pinpointing the causes of absence. 3. Providing organizations the resources they need to address those causes in an employeeand manager-friendly way. The Expected : Superior Benefits Delivery Given our long experience in the benefits outsourcing field, we have the people, expertise, and infrastructure required to provide the lowcost, highly responsive benefits delivery and administration that large organizations now assume is a given. For a 20,000-employee company, even just a 1% reduction in absence costs can save millions of dollars. At the same time, lowering benefit costs like insurance premiums and keeping them lower and increasing productivity and keeping it higher demands organizations invest in their employees health. With that in mind, Convergys is moving to help healthy employees stay healthy, help the severely ill best cope with full-stage disease, and help everyone in the middle uncover illness before it s too late. For example, those who know how to discover diabetes early can learn to control it, but those who don t can face complications such as kidney failure and blindness. They suffer, their families suffer, they cannot work, and the check employers write to their healthcare carrier gets bigger and bigger. So a systematic investment in employee health can avert such situations. And because such investments reduce health-related absence, the savings can be fed back into preventative maintenance efforts, which can then drive further savings and productivity gains.

4 As one facet of making our customers employees feel secure, we demystify their benefits and benefits processes. Online or in print form, we provide tools that allow employees to view their present enrollments and make confident choices about health plans, life insurance, savings plan investments, leave of absence requests, including an understanding of statutory benefits. Overall, we are able to oversee and administer every process surrounding any given employee (election changes, benefit calculations, benefits continuation, tuition reimbursement, etc.). And whether it s service provider enrollments or cost allocations to business units, we make sure every dollar is precisely tracked and every activity complies with company and government regulations. And if corporate structure, benefits policy, statutory coverage or even just awards availability needs to be changed? Our customers know we can adapt systems, records, and processes with the speed and cost-effectiveness they demand. And, given aging populations and slowing investment returns, if further cost pressure is driving you to freeze your defined benefit plans we can take over those programs and become the keeper of institutional knowledge. You then have the peace of mind knowing that, as years and decades pass, plan participants will be taken care of until the very end. And in concert, we can help employees best plan for retired life from getting the most from their retirement funds to preparing for future healthcare expenses. Benefits Consolidation, Benefits Forecasting, and Beyond Benefits Most importantly, Convergys recognizes that our customers need to know the total benefit cost per employee. We are able to administer benefits across all categories and we are able to consolidate tuition reimbursement checks, pension checks, 401(k) matches, life insurance payments, stock allocations, PTO/leave, short- and long-term disability, and medical claims and premiums. From there, benefit costs can be predicted and questions answered such as: How do you keep employees at work who should and want to be at work? How do you reduce both incidence and duration of illness? How do you keep employees as healthy and productive as possible while at work? And, if you want to further increase workforce productivity and decrease business costs, Convergys has the experience necessary to integrate other HR functions such as compensation, payroll, recruiting, and learning. Need help understanding your organization s specific challenges surrounding benefits administration, absence management, and employee health & productivity? Contact Convergys today at For more information on any of our human resources business process outsourcing (HR BPO) services, you can also visit us at

5 Business Intelligence Learning HRBPO TOWER SOLUTIONS Operational Development/ Performance Management Benefits Payroll HR Administration Compensation Recruiting & Resourcing Health and Welfare Admin Decision Support Enrollment Employment & Life Event Processing Benefits Payroll Deduction Admin & Support Benefit Continuation Administrative Benefits Consulting Spending Account Admin Direct Billing Carrier Admin Premium Billing / Distribution Retiree Medical Admin Accounting Interface & Reporting Associated Programs Coordination Government Ordered Record Updates Planning Defined Benefits Compliance Consulting Employment Status Change Event Processing Passage of Time Event Processing Estimate Processing Government Ordered Changes Retirement Services / Counseling Benefits Payroll Deduction Admin & Support Valuation Support Administrative Benefit Defined Contributions Compliance Consulting Employment Status Change Event Processing Participant Changes Participant Recordkeeping Government Ordered Changes Survivor Support Disbursement Administration Benefits Payroll Deduction Administration & Support Mergers & Acquisitions Integration Administrative Benefits Consulting Absence Management Leave Counseling Leave Eligibility Determinatio Leave Tracking & Communication Direct Billing Return to Work Coordination Concurrent Leave Admin Integration Absence Mgmt Outcomes Consulting Health and Productivity Total Absence Integration Workers Compensation Disability Mgmt Population Mgmt Disease Mgmt Consumer Driven Health Plans Affiliated Services Tuition Reimbursement Total Benefits Statement Service Awards Transportation Management Accounts ESPP Administration Occupational Health Services Health Surveillance Fitness for Duty First Aid Emergency Response Reporting Convergys Employee Care Convergys Employee Care is the premier HR BPO organization serving global 1000 companies and public sector organizations who strive to effectively manage their complex workforce needs while reducing costs, improving business efficiencies and adding measurable value to the organization s bottom line. We are the most experienced HR outsourcing provider to offer a complete spectrum of global HR solutions enabled by a client-centric service delivery model that ensures our clients have access to the critical workforce insight necessary to drive strategic business decisions and achieve competitive advantage.

6 For more information on our products and services, please visit or call or Corporate Headquarters 201 East Fourth Street Cincinnati, Ohio USA Tel: Fax: Regional Headquarters Europe, Middle East & Africa Cambourne Business Park, Cambourne Cambridge CB3 6DN, UK Tel: Fax: Latin America Cenu - Av.das Nacoes Unidas, andar - Torre Norte CEP: Sao Paulo - Brasil Tel: Fax: Asia Pacific 30 Cecil Street #11-08 Prudential Tower Singapore Tel: Fax: Convergys Corporation. All rights reserved. Convergys and the Convergys logo are registered trademarks of Convergys. Convergys refers to Convergys Corporation and its wholly owned subsidiaries. All other trademarks are the property of their respective owners. Every effort has been made to ensure that the information obtained in this document is true and correct at the time of going to press. However, the products and specifications and content in general described in this document are subject to continuous development and improvement and Convergys is entitled to change them at any time. Convergys cannot accept liability for any loss or damage of any nature whatsoever arising or resulting from the use of or reliance on information or particulars in this document. The information contained in this document is of a general nature. Should you require further advice for your particular business requirements, please refer to the contact details above.