Integrated Cyber Operations Business Portfolio
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1 Integrated Cyber Operations Business Portfolio 18 July 2013 Charleston Defense Contractors Association Small Business Industry and Outreach Initiative Ryan Gunst ICO Business Portfolio Manager
2 We are the SSC Atlantic Cyber Operations and IT Services Portfolio Organized Around an Information Technology Service Model (ITSM) Networks Services (Joanna Shirey / Doug Johnson) Infrastructure Services (Mike Buckholtz) Software /Platform Services (Kris Godek) Enterprise Service Desk (Jamie Passaro) Computer Net Defense / Network Ops (Cal Stephens) Transition Engineering (Michael Stapleton) Commercial Services (Cristina Gillaspie) 2
3 What is Integrated Cyber Operations Image Source: 3
4 What Integrated Cyber Operations is not Source: 4
5 Network Services 5
6 Network Services ~5000 End User Devices and ~300 Network Devices Millington, TN New Orleans, LA Naval Operations Base St Julian s Creek Little Creek Main Engineering Center Tampa, FL Charleston, SC Washington, DC Fr. Bragg, NC Norfolk, VA Services Campus-wide Unclassified wireless (802.11) Defense Research and Engineering Network (DREN) Non-classified Internet Protocol (IP) Router Network (NIPR) Secret Internet Protocol (IP) Router Network (SIPR) Secret DREN (SDREN) Joint Worldwide Intelligence Communications System (JWICS) Special Category Classified Networks Stuttgart, GE UNO Research and Technology Park EOM April
7 Infrastructure Services CHS Charleston, SC MSY New Orleans, LA NQA Millington, TN 7
8 Infrastructure Services ~90 Customers, ~290 systems, ~1.1 Million Users EOM April 2013 Millington, TN New Orleans, LA NOLA Data Center Charleston, Data Center Charleston, SC Washington, DC Command and Control Engineering (C2E) Lab Charleston Data Center 20K Sq Ft with 10K Sq Ft Data Processing (raised deck) Redundant electrical and mechanical systems Seismic resistant New Orleans Data Center 20K Sq Ft (raised deck) Navy Marine Corps Intranet (NMCI) Demilitarized Zone (DMZ) Fully mirrored disaster recovery capability Millington Data Center 7.5K Sq Ft (raised deck) NMIC DMZ Disaster recovery capability 8
9 Software and Platform Services Source: 5hehhM-5iGKRw-5kjUUM-5mRJkA-5mTsRZ-5nbqhb-5nqUKV-5qXzYz-5t9ztj-5vKokh- 5xxkx8-5xxkM6-5AfjZd-5DFWrr-5EAXtQ-5RnUPG-5X4AVN-64F7pn-64Kr1u-6ngZdy- 6uo9we-6MUipv-6MUipz-6NCftt-6NDZv1-6Y3pNp-6ZMNaP-6ZMQsP-6ZMTjH-6ZMYta- 6ZRPsj-6ZRR3E-6ZRYXq-75NgLn-7eG9ib-7gM1nt-7gM4nK-7gM6Cz-7njs1H-7nk16g- 7noTPo-7pHwCa-7rR4Qq-8GbLvP-8JhFgs-9TNs4v-8ACcVa-bGkSBv-8UnF5y/ 9
10 Enterprise Service Desk 10
11 Enterprise Service Desk 22 Systems, More than 1 Million Customers Customer Support Center team Services Tier 1, 2, 3 Support Interactive Knowledge Base Performance 86% first call resolution rate 98% customer satisfaction rate 5% call abandonment rate 70% Knowledge base utilization CMMI level 3 Maturity Rating Volume 24 X 7 Operations ~500,000 calls a year ~20,000 s a year ~5,000 faxes a year EOM April
12 Computer Network Defense / Network Operations 12
13 Computer Network Defense/Network Operations Services 1 of 23 DoD accredited Network Defense Service Providers Charleston Network Operations and Security Center New Orleans, LA Charleston, SC New Orleans Network Operations Watch Floor Network Operations and Security Center 24 X 7 Operations Network monitoring, detection, and analysis Indications and warning Situational awareness WAN connectivity (2 X OC-3) Continuity of operations capability New Orleans Network Operations Floor 24 X 7 Operations Data center application monitoring EOM April
14 Transition Engineering TO: CHS Consolidation Customer 14
15 Transition Engineering Transitioning more than 100 systems a year. Millington, TN Charleston, SC New Orleans, LA Key Milestones Navy consolidating more than 58 data centers Estimated $400M in annual savings FY 12 Transitioned 106 Systems and 549 Servers FY13 Transitioning 105 Systems and 1004 Servers Improving Navy security posture Delivering efficiencies through migration to standardized shared services environment NOLA Data Center EOM April 2013 Charleston, Data Center 15
16 Commercial Services First Navy migration to the Commercial Cloud. Commercial Cloud Services Provide Cloud Service Provider (CSP) services, enforced under Service Level Agreements (SLAs) Develops and maintains CSP platform C&A (DIACAP & FISMA) packages Deploy, manage and sustain CSP infrastructure Full Lifecycle Support Acquisition Analysis / Design Development / Integration / Engineering Migration / Deployment Sustainment / Management EOM April
17 External Customers: Data Center Application and Optimization (DCAO) Directorate 17
18 External Customers: SSC Atlantic Business Portfolios Business & Force Support Jackie Goff Post 9/11 GI Bill Transport & Computing Infrastructure Charlie Adams Discovery & Invention Dr. Al Emondi Internet Café program UAVforge Agile Software Dev. and Systems Engineering EUCOM/AFRICOM Infrastructure Support DARPA / ONR Platform, Installation & In-Service Support Mike Virnig Integrated Decision Superiority Bruce Carter Expeditionary Kevin Charlow Marine Air-Ground Task Force Testing and Integration Facility Command and Control C4ISR Solutions Providing Cost Effective IT Services to External Customers 18
19 Internal Customers: SSC Atlantic Competencies Finance Contracts Office of Counsel Logistics & Fleet Support Engineering Program Mgmt. Science & Technology Corporate Operations Comptroller Business/ Resource Financial Mgmt. Non-ACT Program Contracting Policy & Strategic Initiatives Command Legal Support Intellectual Property Maintenance Repair & In-Svc Support ISEA and Distance Support Customer Support Services ICO Portfolio Providing Cost Effective IT Services Across SSC Atlantic Enterprise SE/ Net-centric Engineering & Integration Computer Applications, Service, Integration & Infrastructure Comms & Networks ISR/IO Space Systems Information Assurance Test, Evaluation & Certification Acquisition Policy, Processes & Tools Dept. Acquisition Force Mgmt. Dept. Program Management. Personnel & Support Research & Applied Science Forecasting, Assessment, & Transition Total Force Management IT Management Command Ops/Support Corporate Strategy Corp Comms & Public Affairs Special Programs Oversight & Compliance Administrative Services EOM April
20 ICO Service Delivery Model Internal/External Customers Data Center Application Optimization Business Portfolios Competencies Commercial Services Computer Network Defense/Net Ops Enterprise Service Desk Software Services Infrastructure Services Network Services Transition Engineering EOM April
21 SSC Atlantic: more than a team of experts, we are an expert team. Positioned to help DoD and Navy realize ID Vision.
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