SSC Operations IT Transformation in Motion

Transcription

1 SSC Operations IT Transformation in Motion Financial Management Institute (FMI PD Week 2013) November 28, 2013 Kevin Radford Senior Assistant Deputy Minister Operations Branch

2 Outline SSC OPERATIONS IT TRANSFORMATION IN MOTION SSC Mandate and Vision SSC Background A year in review Target End State OPS Branch Mission/Vision OPS Branch Priorities to meet SSC Objectives OPS Branch Model OPS Branch Challenges and Way Forward 2

3 SSC Mandate and Vision SSC MANDATE The Government of Canada created Shared Services Canada on August 4, 2011, to fundamentally transform how the Government manages its information technology (IT) infrastructure SSC VISION To be the public sector s most innovative organization in providing cost-effective shared services that improve service delivery to Canadians. 3

4 Shared Services Canada - Background Budget 2011 A New Organization with an IT Focus STANDARDIZE CONSOLIDATE Raison d être Reduce costs Improve security Maximize efficiencies Minimize risks RE-ENGINEER 4

5 A Year in Review Transformed the procurement process Completed the procurement process with industry June 25, 2013: contract awarded to Bell and CGI Systems TELECOMMUNICATIONS June 2013: Cabinet support for Transformation Plan July 9, 2013: hosted Industry engagement day for GC Network and Wide-Area network Implemented Government Enterprise System (GENS) in 130 of 3850 buildings DATA CENTRES June 2013: Cabinet support for Transformation Plan July 17, 2013: hosted industry engagement day on data centre platform Developed concensus between SSC and industry on fundamental directions on technology and service orientation Centre de données Ouest de Quebec: created horizontal teams across SSC; opening of first development data centre coming soon CYBER AND IT SECURITY January 2013: launched two-step procurement process to strengthen the supply chain integrity 5

6 Data Centre and Networks Target End State Simpler, Safer and Smarter Enhanced Enterprise Security Enterprise Security Cyber threats Allies (International) Businesses Canadians Internet Virtual Private Cloud Governments GC Network GC 377 Network 000 users buildings Regional and International Carriers ( users; buildings) Production XYZ Production X Production XYZ Production Y Business Continuity Sensitive Data Enclaves Supercomputer Geographic Diversity Six data centres in pairs for high performance and availability Data centres in diverse locations for disaster tolerance Development Third Pair ABC Mix of ownership Reuse of existing Crown real property assets Public-private partnerships (P3s) Outsourcing ownership and maintenance to the private sector 6

7 Operations Branch Overview Our Mission and Vision OPS BRANCH MISSION We are a global leader in the operation and management of shared IT services, recognized by those we serve as a valued partner, an astute innovator, transparent in decision-making and an enterprise that offers a workplace of choice in which employees are highly valued and developed. Secure, reliable IT faster, better, cheaper OPS BRANCH VISION IT capacity in advance of need number one employer of choice Capacity before need 7

8 OPS Branch priorities to meet SSC Objectives Continue to focus support on mission critical systems and work with partners to improve quality of service No more than 10% increase in the number of business critical incidents over last fiscal Maintain the percentage of business critical Incidents recovered within 4 hours Expand the enterprise approach to monitoring IT operations with particular focus on security Contribute as required to TSSD on disaster recovery framework Review 15% of partner business continuity plans Continue to align, implement and optimize IT service management processes Establish enterprise-wide information technology service management processes for Configuration / asset management, release management and service desk Implement horizontal opportunities to improve IT service delivery and optimize resources, facilities and assets Manage investments according to the approved procurement plan and capital plan Establish work force management committee in order to manage resources strategically 8

9 OPS Branch priorities to meet SSC Objectives GC-CIRT: Transfer of the Government of Canada Computer Incident Response Team from Communications Security Establishment Canada to SSC The transfer of the Government of Canada Computer Incident Response Team from the Communication Security Establishment Canada on November 1, 2013 Work with Treasury Board Secretariat and partners to develop an enterprise view of disaster recovery and business continuity Contribute as required to TSSD on disaster recovery framework. Review 15% of partner business continuity plans Identify and seize opportunities to remove barriers between departments to improve the effectiveness of IT security Continue to enhance security requirements for the current Federal Information Protection centre site - 24 month timeframe for completion Continue year 2 requirements of the 3 year plan to fully implement a Security Incident Recovery Team One SSC, One team, One plan 9

10 Operations Branch Overview OPS Branch Model Drivers GC Priorities SSC Priorities Partner Priorities NON-CORE / EXISTING SERVICES SERVICE A SERVICE Y OPERATE OPERATIONS SERVICE Z NEW CORE SERVICES NETWORK Conduct GC Operations and Support Transformation LINES OF OPERATIONS (Strategies & Roadmaps) Data Centre Operations (Stabilize, prioritize, rationalize) Execute Data Centre Services Services Consolidate / virtualize servers Maximize use of existing capacity Implement enterprise IT recapitalization SUPPORTING LINES OF OPERATIONS Network Operations (Secure, consolidate, modernize) Execute Voice Services Centrex to VOIP and Cellular Dispose unused Centrex lines/ phones Virtual circuit migration: ISDN to IP Shared VC / telepresence conf. rooms NCR network optimization Service Management (Process Optimization) Infrastructure Evolution (Technology Optimization) DATA CENTRE Business / Talent Management ( Align & Develop the Team ) Governance (OPS bus. mgmt, technical, ITSM, etc.) IT Security (Defend and protect) Execute Data Centre Security Remove barriers btw depts. Minimize secure perimeters Execute Network Security SC Net Access Replacement UTM/firewall consolidation SRA Connectivity SERVICES Strategic Outcomes Modern, scalable, flexible infrastructure Standardized Service Levels: Capacity exceeds demand Success in GC Operations & GC Business Transformation Assured GC IT Security at home and abroad Highly skilled team leading GC IT innovation 10

11 Operations Branch: Line of Operations Data Centre Operations Focus: Data Centre and will focus on the delivery and operations of the transformed data centre. DATA CENTRE CAPABILITIES: STABILIZE, PRIORITIZE, RATIONALIZE Effectively manage fewer than 10 modern, secure and reliable data centers, ensuring maximum capacity utilization and workload mobility, highly responsive & scalable service delivery on demand, & optimal levels of virtualization / automation TARGET ENVIRONMENT Centralized and interconnected, virtualized infrastructure General improvement of quality of facilities, infrastructure and operations Standardized, modularized, automated, agile Optimized, sustainable, resilient, highly available and responsive Greener operations 11

12 Operations Branch: Line of Operations Network & Telecom Operations Focus: Network and Telecom will focus on rationalizing and consolidating network services and implement network telecommunications service on single enterprise. NETWORK CAPABILITIES: SECURE, CONSOLIDATE, MODERNIZE An integrated, standardized telecommunications network that supports Government of Canada operations from coast to coast and internationally TARGET ENVIRONMENT Standardized, rationalized, ubiquitous network infrastructure High capacity to meet current & future demands Highly resilient, scalable & secure Consistent, end-to-end performance characteristics for cost effectiveness 12

13 Operations Branch: Line of Operations IT Security Focus: IT Security will focus on an enterprise-wide approach to transform security. IT SECURITY CAPABILITIES: DEFEND AND PROTECT Safeguard information while meeting business and operational requirements via accurate processes and tools to monitor our systems; recovery; detect threats; analyze activity; respond to attacks and report events of concern. TARGET ENVIRONMENT Secure integrated information environment Security Operations Centre (SOC): tools to monitor / detect, analyze protect, report, and respond Managed SSC response to Security incidents involving actual, incipient or potential security breaches or vulnerabilities General understanding across SSC of security issues and policies and awareness of individual responsibilities Pro-active approach to preventing security breaches 13

14 Operations Branch: Supporting Line of Operations IT Service Management We will progressively align Best Practices across Operations to drive Operational Excellence OPS Focus For: 2012/ / /15 SERVICE MANAGEMENT CAPABILITIES (FOR OPERATIONS BRANCH) Standardize select Operational Support & Analysis Capabilities Evolve select Infrastructure Release, Control & Validation Capabilities Strengthen Planning, Protection & Optimization Optimizing Service Offerings and Agreements TARGET ENVIRONMENT / OUTCOMES IT Services aligned to GC Operational & Business Requirements for improved efficiency and effectiveness Harmonized enterprise-wide IT Service management processes and supporting tools, that are deployed nationally across the SSC, to ensure Operational Excellence Accurate & meaningful service performance data provided to all levels of management to enable sound decision making and responsible management of IT resources 14

15 Operations Branch: Current Status Top 3 Challenges 1 2 Competing priorities / Too Much to Do Delivering existing services ( keep the lights on ) while supporting the transformation to new services. Mandatory Economic Action Plan commitments Aligning and optimizing complex diverse infrastructures from the 43 departments to maximize capacity and to achieve committed savings. 3 Management of change Aligning to the new way of working while building the talents / capabilities required to deliver OPS commitments in and into the future. 15

16 Way Ahead The future will not look like the past. "Transformation through Innovation" is a concept which is truly far reaching. As we work with our partners, collaboration with the finance community will continue to be critical to our success. 16

17 Wrap Up and Open Discussion Questions? 17