From Data Migration to Optimization: The Full Project Lifecycle of MCT

Transcription

1 From Data Migration to Optimization: The Full Project Lifecycle of MCT Marco Fehmer, DSP General Manager Session March 30 4:25 pm Telegraph Hill CONNECT. COLLABORATE. INNOVATE.

2 Nice to meet you Marco Fehmer DSP - General Manager Since 1986, DSP provides IT solutions and business operations consultancy for the shipping industry. DSP is certified NAVIS Implementation Partner and First Line Support Centre DSP is active on international TOS projects and collaborate with industry key players TOS Professional Services Project Management Data migration Installation and Configuration Product Training and Best Practice Go-Live assistance Field Development Operations Shadowing First line Maintenance & Support NAVIS SPARCS Optimisation: Prime Route, Expert Decking, Autostow Automation Integration EDI configuration

3 MCT January 30 th 2015 Contship Italia Group s MEGA-HUB in Gioia Tauro, received the largest ever containership to call at a port in Italy. MSC London tons TEU

4 MCT February 27 th 2015 Performance levels at Contship' maritime terminals continue to be stretched in support of our valued customers. During the first AM1 service call in Gioia Tauro, a record performance was achieved by Medcenter Container Terminal (MCT) on m/v MSC Bettina. Berth operations involved over 5,000 moves and during the third shift of February 17th on crane 19, our MCT team handled 237 container in just 5.5 hours for a Gross Crane Productivity (GCP) of 43 moves/h.

5 MCT Med Center Container Terminal mt berth sqm yard 22 Quay Cranes 110 Straddle Carriers employees 3.5 Mio TEU

6 Past Functional Architecture Custom System Terminal Dashboard HR Roster Reporting and KPI Customs Technical Department Billing Finance, Treasury, Accounting, Cost Control, Purchase, Warehouse Payroll, Access Control, TVCC,.. Data interchange layer COSMOS EDI CTCS SPACE TRAFFIC SHIPS Web Access Reefer PDS

7 TOS Functional Architecture Custom System Terminal Dashboard HR Roster Reporting and KPI Customs Technical Department BILLIT Tariff and billing Finance, Treasury, Accounting, Cost Control, Purchase, Warehouse Payroll, Access Control, TVCC,.. Data interchange layer Container Control (bookings, Bill of Lading, Holds, Inspections) ECN4 N4 Mobile SPARCS N4 Rail Planning Ship Planning Yard Planning Berth Planning Optimisation: Prime Route Expert Decing Autostow XPS N4 Integration EDI Web Access Reefer PDS N4 Extensions

8 Project Scope BILLIT Tariff and billing Data interchange layer Container Control (bookings, Bill of Lading, Holds, Inspections) ECN4 N4 Mobile SPARCS N4 Rail Planning Ship Planning Yard Planning Berth Planning Optimisation: Prime Route Expert Decing Autostow XPS N4 Integration N4 Extensions

9 Project Team MCT Project Manager Operations Key Users IT developers IT systemist DSP Project Coordinator N4 Consultant XPS Consultant N4 Field Developer Contship Italia Operations Support IT development NAVIS Support N4/XPS consultant N4 Field Developer Optimisation consultants Infrastrcture consultant

10 Approach SANDBOX WOODBOX BRICKBOX CRYSTALBOX O&A GAP analysis Solution design (interfaces, modules, ) Project plan definition Core N4 configuration Key users and project team training Procedure reviews In house SW Development N4 configuration and customization Interfaces Test cases definition Tests by modules Tuning requirements IT infrastructure Data Migration strategy Delivery of solutions Integration End-to-end process tests Final training Procedures approval Soft Go Live Go Live Post Go Live Support Tuning of operations process optimisation (i.e. SC global pooling) Role assessment Yard Planning Strategy

11 Key Milestones Feb 2013 Kick off meeting Jan 2014 DSP Billing System Go Live May 2014 Soft Go Live Wi Fi Go Live 12th June 2014 Go Live October 2014 Upgrade Jun 2013 Feb 2014 Oct 14 sandbox woodbox brickbox crystalbox 5 months 8 months 8 months 5 months SN SN SN SN

12 Challenge General risks Day by day business. Terminal is working H24 at high capacity IT Infrastructure New Wi-Fi deployment Hardware architecture to be renewed (from AS400 to Microsoft platform) EDI concept EDI engine in house product Business logic out of N4 (no business rules) Training Huge number of users to be trained New TOS and new operations process

13 EDI Elements: N4 Integration Development Tools: Java, Spring, Hibernate, Quartz Scheduler Application Server: Tomcat Database: PM,JEDI,JTOS JMS Queue Manager: ActiveMq (open sourse) N4

14 Challenge Interfaces and integrations Interface with in-house operational monitoring systems Connection to exisiting Customs system on AS400 Interface with Maintenance Department Reefer management GPS and PDS integration New automated billing system DSP «BILLIT» Go Live

15 Main Gaps MULTI TRAILER Management (in house development + ECN4web) Split move concept (state model yard move filters) Prevent 4th tier SC to serve older and smaller QCs (groovy) SC activity recording (in house development + ECN4web)

16 Testing

17 Infrastructure stress 3.5 Mio Teu 3.5 Mio TEU avarage peak reccomandation N4 center and cluster 17% 35% nn XPS 33% 66% nn ECN4 20% 27% nn Database 30% 40% 24 CPU Cores - 64 Gb RAM TB Disk Phisical hardware for SQL ECN4 Database XPS N4 cluster 5 May 2014 Infrastructure audit

18 The Go Live Chronicles Gioia Tauro, June 12th 2014

19 Key Facts 16 months : from kick off to go live hrs : Total man hours deployed 1.200: Number of MCT people trained 1 pm : Stop of commercial operation 2 hours : Data Migration : Containers in yard migrated 7 pm: Go Live with NAVIS N4

20 Go Live Strategy Complete vessel operations along quayside Send EDI Stop all activities Data Migration Legacy software parameter changes Switch of first pool of equipment RDTs to ECN4 Check of data migration Start operation on 1 vessel 2 gangs

21 Customer is always right Intial Go Live plan has been re-worked 2 hours before stop of operations Strong pressure from the customer forced to add a new Vessel to initial go live planned scenario: Discharge shall be completed with Cosmos Load shall be performed with N4 (..think about restows, EDI, customs declarations) Go live has been performed on 2 vessels and 7 QCs in few hours

22 Forcing the TBD process

23 Ship Planners Ship planners had to change their habits: From «stand alone» to real time operations Setting up the Quay Commander Monitor the paper process quayside Communicate all changes to dispatchers

24 Drivers and Checkers SC Drivers: With Cosmos they pushed for instruction, with XPS they are pooled by the system Initial Job stepping unreliability Hatch Clerks: Hard to monitor their actions and support them All system warning should have been translated in Italian Differente habit, tally in real time, not stick on paper and than update off line in checker cabin

25 IT systemists AS400 (i5) mainframe is a different in respect of Microsoft Server and Microsoft SQL Server IT Infrastructure is not running in the backgroung anymore shall be maintened and monitored Some example: Database crash MS SQL Server patch to be applied Temp DB oversize: stop of updates DB crashed huge queue of messages from XPS that took hours to recover DB slow down importing simultaneously 2 big BAPLIES

26 Post Go Live To reduce risks, OPTIMISATION and planning strategies updates/changes have been postponed, waiting for personnel to be confident and pratical on N4 reviewyard planning strategy (from SPACE to Expert Decking) Pooling by Vessel as a must decrease of yard shiftings by use of weight classes and weight inversion penalties Fill the training weakness More attention to Hyperic

27 Next Steps Global Pooling Review of terminal viability to facilitate mix of SC flows from to yard/berth Equip all SCs with new radio (automatic group switch) Tune PR parameters Optimised discharge load transition dispatching of load moves before completion of discharge (double cycling) shall be enabled automatically accordingly to each QC buffer capacity

28 Larned Lessons do not underestimate the role of the IT systemist and the key role that infrastructure plays on terminal perfomances TRAINING to end users performed by terminal key users shall be double checked. Collecting signatures «I was there» is not enough, better request a formal certification/exam Staff properly the TOS team, with special attention to Post Go Live support Don t break agreed rules, sometimes customers comes second

29 Thank you for your attention! Meet us at DSP booth Contact us: Linkedin DSP